- North America
- Central America
EUROPCAR UK CUSTOMER REVIEWS
- 9.2
- 9.5
- 9.2
- 9.3
- Overall Value
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
EUROPCAR UNITED KINGDOM Car Rental Reviews
Average Rating for Europcar :
MANCHESTER, GB - Reviewed by JEAN LUC - 25 May 2023
" Had to chase AutoEurope for refunds after amending my voucher before the rental itself. "
" Car had some minor damage and was not entirely clean. Also smelled of takeaway food. But desk staff experience was great and had a smooth experience returning the car. Also had a great upgrade to my original rental. "
Overall Value: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by FLORIN IULIAN - 11 May 2023
" The staff was friendly and helpful. The car was in a proper technical condition and clean. Good quality/price ratio. "
" The staff was friendly and helpful. The car was in a proper technical condition and clean. Good quality/price ratio. "
Overall Value: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
LONDON, GB - Reviewed by JOHN - 27 April 2023
" I am torn about using autoEurope in the future. I have rented from you many times over more than 20 years. "
" I was given the option to add some insurance coverage. I was told the price. The actual price charge me was far greater than that because of some added taxes and fees that the agent did not tell me about. This added deductible coverage for the insurance doubled the price of the rental. The return agent also recorded an incorrect time. I returned the car one day early and they recorded a much later time in the time that I returned it. Europcar did not. Charge me for three days, but charged me for four days even though I returned it one day early. Most US companies will charge for the amount of time that you keep the car not the time that you reserve the car. Our flight was late and so I picked up the car late but they charged me for the time that was reserved. the agent was very nice but the procedure was deceptive. I've rented cars in Europe many times, and this was the worst experience. "
Overall Value: 3 Efficiency of Counter Staff: 8 Expediency of Drop-off: 4 Condition of the Vehicle: 10
NEWCASTLE, GB - Reviewed by ANDREAS - 02 March 2023
" Car and service very good. Easily accessible location "
" Car and service were very good. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by XANTHOS - 07 January 2023
" From the day of the booking to handing the car back it all went smooth. Will definitely return. "
" It was perfect, from start to finish. The attendant, the car, the whole procedure. Very easy. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by BRENDAN - 21 December 2022
" Shame about the two problems I had "
" The car either didn't have any windscreen wiper fluid or else it froze over. But this is unlikely as most windscreen wiper fluid contains antifreeze. This means that they did not check the car before giving it to me. Also, it was not completely full when I received it. The counter staff tried to talk me into getting an automatic without informing me that it would be substantially more expensive in the end I declined once he told me about the additional cost. "
Overall Value: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 1
BATH, GB - Reviewed by PATRICIA - 25 September 2022
" Overall good, but changing drop off location was not convenient for me. Would be nice if I were to recurve a $10.00 credit for than expense. Thank you "
" Drop off location was changed from central train station to one outside of downtown. They did not have a shuttle and I had to pay for an Uber to get back to central city. "
Overall Value: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 3 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MARIO - 24 August 2022
" Overall a very positive experience. "
" Good experience. Very efficient. "
Overall Value: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
LUTON, GB - Reviewed by BOGDAN - 16 August 2022
" autoeurope is the service i use for searcing, worked for me every time "
" all in all, no hickups "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ANDREW - 27 July 2022
" Very disorganised and poor system for drop off of car. Overall reliable and small car "
" Very disorganised and poor system for drop off of car. Overall reliable and small car "
Overall Value: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 3 Condition of the Vehicle: 8
BATH, GB - Reviewed by MARK - 09 May 2022
" Was easy to pickup and return "
" Good car without issue "
Overall Value: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BRISTOL, GB - Reviewed by PATRICK - 29 March 2022
" No complaints "
" Evertjing ok "
Overall Value: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
LONDON, GB - Reviewed by IVAN - 04 March 2022
" I have been a customer of Auto Europe for many years and will continue to use their services. "
" The experience with Europcar was very good - quick service and no complications. "
Overall Value: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 9
LONDON, GB - Reviewed by MARIOS - 10 December 2021
" all good as usual "
" The young gent at the counter on pick up was excellent and trying his best, even though he was a trainee and I was one of his first solo transactions. The experienced Person nearby was also very helpful and a good mentor. overall, in comparison to most rental experiences; this was excellent. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by NOUVEL - 01 November 2020
" 10/10 "
" 10/10 "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by DAVID JOHN - 11 January 2020
" Yes very efficient "
" Very good "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by STEVEN - 05 January 2020
" Excellent experience. "
" No nasty hidden charges such as mandatory insurances not included in the hire price. Would definitely recommend. Very friendly staff. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EXETER, GB - Reviewed by AMANDA - 05 January 2020
" Overall it was a good experience "
" Very satisfied with professional staff at counter and car itself "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by TOM - 30 November 2019
" Fast and efficient at the countet "
" No problems fast and efficient "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by KYRIAKOS - 15 November 2019
" Best thing is that there is nothing negative to comment on. Car rental went smoothly and uneventful. A very important incentive when I rent a car is Auto Europe's usual offers of a free extra driver, which unfortunately I was not able to get this time. Auto Europe should keep doing business with Europcar. It is a very good combination of reasonable prices and rental car quality. "
" Very good car condition and clean. Personnel at Europcar very efficient and helpful. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CHRISTOPHE - 29 October 2019
" Clear and easy process to find and book the rental. Good value for excess reimbursement option. "
" Straightforward and friendly staff. Very good and clean car. Good value for the money. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HOLYHEAD, GB - Reviewed by ANTHONY - 29 October 2019
" Good value but auto rather than manual shift provided. "
" Thorough, efficient and friendly. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by VINCE - 15 October 2019
" Excellent "
" Good car "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by DAIRE - 02 October 2019
" Very straightforward, no complaints. "
" Very straightforward, no complaints. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by DAWN - 30 September 2019
" Very easy to book through Autoeurope website, would definitely use again "
" The staff were so pleasant, friendly and helpful. The car was great, just what I needed for my UK break "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by JOHN - 21 September 2019
" Alex was really great and helpful. He patiently explained all the questions we had about the rental car. "
" Alex was really great and helpful. He patiently explained all the questions we had about the rental car. "
Overall Value: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
HUMBERSIDE, GB - Reviewed by ANNE - 17 September 2019
" We always have a good experience with Autoeurope. Very good deals and very easy to use "
" Very efficient service. Good response when we asked for adifferent vehicle, the one offered was too big for us. All around excellent value for money. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by JAN - 10 September 2019
" I upgraded to a Toyota C-HR Hybrid. It was the first time driving a hybrid car and I was very impressed. Great idea to have hybrids on the fleet. Will certainly book this again. "
" Europe car was fast and efficient. I was through in just a few minutes. I have used them before and have found them to be like this always. I just wish this was the case with their Bologna Airport office. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWQUAY, GB - Reviewed by JOSE - 23 August 2019
" best rates you could imagine "
" as promised; no hidden costs or additional expenses "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by JULIEN - 21 August 2019
" Quick, better price. Have already used few times and it is easy to compare the price and choose the car you want to rent. "
" Very effective and quick check in / dropp off. Good overall. "
Overall Value: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BATH, GB - Reviewed by GLADYS - 21 August 2019
" We had an excellent holiday with our almost new car that we were given with a very good GPS. "
" We were very satisfied with the service and the car. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DIMITRIJ - 02 August 2019
" Finding the best deal with this service. "
" Everything was great. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by DAVID - 17 July 2019
" Very easy transaction online & quick efficient pick up "
" Excellent staff at pick up & free sweets was lovely "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by ANTONIO - 18 June 2019
" All went very well, and that is all we desire. "
" All good. "
Overall Value: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DENISE - 30 May 2019
" Easy process, stress free "
" Friendly, informative staff. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EAST MIDLANDS, GB - Reviewed by MICHAEL - 04 January 2019
" Good Service "
" Good Service "
Overall Value: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 6 Condition of the Vehicle: 8
BIRMINGHAM, GB - Reviewed by MICHAEL - 03 January 2019
" Trouble free quick pick up and drop-off "
" Efficient "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
EAST MIDLANDS, GB - Reviewed by MALCOLM - 30 December 2018
" Very good "
" Good "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by MARTIN - 01 November 2018
" I just did "
" Ok "
Overall Value: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 9
LONDON, GB - Reviewed by JAMES - 24 October 2018
" Very satisfactory. "
" A very smooth transaction. The condition of the car was excellent. Will definitely use them again..........depending on price. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DOUGLAS - 17 October 2018
" This is the second time I used the service and I'm glad with both opprtunities. "
" Was as expected. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ANDREJS - 27 September 2018
" I was very satisfied with free upgrade of rented car "
" It was good match of price and quality of services "
Overall Value: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by KENNETH - 02 September 2018
" The car was comfortable and we felt that it wouldn't let us down. "
" After our flight it was good to be able to pick up the car quickly without any "paperwork" hassle. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NEWCASTLE, GB - Reviewed by MARCO - 23 August 2018
" Smooth rental experience very sure to use this combo again in the future "
" Great service, nice staff very helpful too Very recent model car great driving experience "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ABERDEEN, GB - Reviewed by ODETTE - 22 July 2018
" A very good experience! "
" A great experience! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ISAAK - 16 June 2018
" It was great "
" My experience was great just it was very expensive "
Overall Value: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10