" Very easy and efficient "
" Very good service from the Avis staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very easy, will book again through you. "
" Everything worked perfectly and Avis were brilliant! Will definitely book again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I booked the car with insurrance to cover the excess, however AVIS also charded me 8 GBP/day for excess insurance I feel I have been tricked by AVIS "
" 1. The vehicle had no screen washing liquid - had to buy it and fill it up 2. Some of the tyres were losing pressure, system warning came up regularly, I had to top up the pressure 5 times duing the 4 days rent 3. Cruise control went on and off without reason, it was completley unreliable, sometimes I just could not turn it on, very annoying as I had a long drive... "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
" See 3. Every time we fly to Europe we have the same issues. Let us complete process online and go straight to a reserved car upon arrival. Too much waiting and queuing! Try and figure this out "
" Avis bus from LHR to rental place much too small. Could not get on 1st bus. 2nd bus over crowded. Long line to get car when we eventually arrived. Much of this check in process should be done online!! Lots of waiting after very long flight. Needs vast improvement "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 9
" I have always trusted AutoEurope for car rental, but this experience has diminished that trust. I have yet to receive a refund - though have requested one. "
" Avis rental desk system couldn't confirm my address check (I've lived there for 23 years!). Despite having passport, driving licence, bank details they couldn't rent me the car I'd booked and prepaid for. I have never had this issue before. I went to Enterprise desk next door and had a car rented in 5 mins. This cost me time and additional money. I am now trying to get a refund from AutoEurope. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" It was an excellent rxperience "
" Brilliant. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Very helpful to find the best fit offer "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" top notch "
" top notch. hassle free "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Good as ever. "
" Very efficient service. Car could have been better - felt like high mileage. Info screen was pretty much invisible, not just in sunlight. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" The Auto Europeexperience was fine. The Avis experience was terrible. "
" Check in and check out were excellent. While on the road, the car acted up and I needed to call roadside assistance. The service was worse than awful. I will never rent from Avis again. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
" Having hired cars from all London airports, Avis at Gatwick are by far the best! It makes such a difference to the beginning of your trip, so, thank you! "
" I now purposely choose Gatwick to fly to because the staff are so friendly and helpful, from Catherine on the front desk to the lovely Italian man in returns! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" All went smoothly and hassle free "
" Friendly and efficient service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" As always excellent experience. From booking the car through Autoeurope to final car return. "
" Excellent service both to collect as well as return the car. Very pleasant experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" X "
" X "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" The experience of collection and return was very good. Staff both friendly and professional, except that the cost of the upgrade was only given on request. "
" Vehicle supplied with empty windscreen washer, therefore illegal to drive. Lane change and front camera intermittently unavailable according to dashboard information. Inadequate for an expensive vehicle. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
" X "
" X "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" AUTOEUROPE as usual does a good job with the initial booking. One thing i would suggest is that Autoeurope adds the customer's contact details into the booking, otherwise, we are just repeating this at the desk. "
" Covid distancing means a long wait to be served, which seems ridiculous as its LHR T5 plus they know how many customers are coming and exactly when. Also the 25GBP charge PER DAY for Zero excess is excessive (no pun intended) "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 8
" Very good experience, no problems and very helpful staff. The entire rental process was very efficient and satisfactory. "
" Very good experience, no problems and very helpful staff. The entire rental process was very efficient and satisfactory. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" All round good service and very happy with the car "
" Very good, friendly and welcoming "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Hassle free. "
" Friendly staff. Efficient service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Good value for the money "
" Staff are nice and helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Good service "
" Good service "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" good "
" good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Auto Europe were very efficient as ever, the experience with Avis left a little to be desired. "
" The car we requested was only available if we were to do less than 251 miles due to a service constraint. We were offered an 'upgrade' that didn't appear to us to be an upgrade and the car had been carelessly valeted. On the return of the car Avis claimed damage to the offside Alloy wheels. I needed to be shown the alleged damage as it was not immediately visible, hence we didn't;t capture on the video of the car we took when we collected it. Disappointing! "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 6
" Car did the job.. "
" Problem with number days hired.. Avis staff gave conflicting information resulting us to go back to the airport to sort the problem out. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 9
" Fourth time renting - without any issue! "
" Great service and friendly staff! "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Excellent - Well Done "
" Excellent - Well Done "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Couldn't have been easier. 100%. "
" All good. Liverpool (pickup) is a smaller airport and much easier than Manchester (dropoff) - but that's a fact of the airports, not of Avis. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
" Yes "
" Great service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" overall ok "
" It wasn't made clear that the vehicle had to be dropped off at Gatwick South NOT gatwick north - which pushed my time consciousness of my flight to the brim . "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
" I keep comiong back to autoeurope again and again as they seem to offer the best all round service "
" Everything spot on except there was more damage on the vehicle than specified, which meant i had to take photos etc. but the staff (desk and drop off) were understanding and gave an excellent service and no problems Thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
" I like auto Europe. I have always used and will continue using autoeurope "
" I was on a business trip , needed the car from one airport to another. They simply wasted my time and eventually told me that we are unable to give you a car , because you didn't pass our security scan!!!!! That's a first for me!!!! I have been renting car all around Europe even with this company, never had problems. Came to UK and there you have it!!! Anyway because of this extreme inconvenience I will never ever recommend this utter nonsense policy based companies "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" rates vary "
" good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I would like to be able to make small changes (hour of the pick-up) 24h before the rental and that wasn't possible "
" They were 0 flexible with me. I needed to make some last minute changes and it was very difficult to communicate with them. "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" overall very happy with service "
" very helpful and friendly staff at check-in "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" 10/10 "
" Great service. Very polite and helpful staff at the Avis branch of Bristol Airport. Nice clean and economic car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10