SIXT FRANCE Car Rental Reviews

PARIS, FR - Reviewed by SEBASTIEN - 21 July 2025

" Very bad "

" I bought a gasoline refill but when I took the car I understood tank was empty and battery was 0%. We almost ran out of gas right after leaving the parking lot. no windscreen water fluid. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 1

PERPIGNAN, FR - Reviewed by PATRICK - 31 May 2025

" Car was excellent. "

" When I went to collect my car at the appointed time there was nobody there to give me a car. A phone number was made available to contact someone. Nobody answered. Staff arrived about 50 mins afterwards. I did get an upgrade as an apology though. "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BASTIA, FR - Reviewed by ERIKA - 21 April 2025

" La voiture était dans un état lamentable "

" La voiture était dans un état lamentable J'ai pris des photos tellement c'est une honte de louer cela à ce prix là. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 1

LYON, FR - Reviewed by JEAN-PIERRE - 14 January 2025

" Service provided by Auto Europe was as expected. Efficient, competitive with good communication to all parties. "

" I did rent a Premium SUV with winter tyres. This requirement was of high importance as I was going to my house located at some altitude in the alps. Counter staff brought the car and explicitly stated the model was chosen to fulfil my requirement of winter tyres. I drove to my place and park the car down to the carport. It was unable to climb the slope to the road because that car was equipped with normal tyres that has no grip by minus 8 degree. I had to call Sixt assistance countless time and it tooks 2 days to sort out the issue and get a replacement vehicule. Conclusion: - 2 days of holidays lost - SIXT put their client live at risk and provide vehicule that are legaly not authorized to drive on mountain area during winter And I rented a premium SUV and ended with a Peugeot 308. Experience wise, in competition for the worst service of the year. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 1

NICE, FR - Reviewed by JONATHAN - 10 June 2024

" Happy "

" Warm welcome, short queue, did not like the car offered for pick up (a Jeep), happy with the alternative offered (Peugeot) but not the colour (grey) "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PARIS, FR - Reviewed by NATALIE - 10 April 2024

" Overall, very satisfied with the vehicle provided and the ease of picking up and dropping off the car. I stated above if booking you should choose the cheapest option and buy insurance at the site because you will end up paying almost as much as the cost of the rental to get a full protection Not to risk $2500 deductible. "

" I would recommend the service but I would advise people not to ever buy the plan that includes warranty or protection because we ended up paying another €300 to make it a full coverage because the protection that's offered online has a €2500 deductible and it's not worth it "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PARIS, FR - Reviewed by STEPHAN - 05 March 2024

" Sixt needs to communicate with their customers. "

" Received a photo radar speeding ticket in France. Sixt charged me a $32 euro administration fee. I have no problem with this, but I would like to pay the fine. In order to do this I need a copy of the ticket, or at least the details of the infraction. Sixt is not providing me any of this information, which is making it impossible for me to pay the fine. I have no problem with Sixt charging a 32 euro administration fee, but the least they could do is forward me the details of the infraction. "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 7

GENEVA, FR - Reviewed by AVIAD - 18 September 2023

" Very good "

" Very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NICE, FR - Reviewed by MATTHEW - 15 August 2023

" All good, Sixt never again "

" They are not ethical, tried to charge me for an imaginary incident "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by JOHANNA - 03 August 2023

" Nice personnel and the car was also in very good condition "

" It was my first time. Nice personnel! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PARIS, FR - Reviewed by GERY - 12 July 2023

" Good "

" Great service. Car perfectly clean. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NICE, FR - Reviewed by SIMON - 19 June 2023

" In the information from Auto Europe it was almost impossible to find which car hire company it was. And NO INFORMATION about taking the tram to the pick up desk, where it was located etc. "

" Very slow counter staff at pick-up. Only 2 people working and both were very slow. They expected the customer to do everything, including filling in all details like address etc which they must have had in their system to start with, and they should have filled and the customer just checked and signed (it was an online system). "

Value for Money: 6
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by JOHN - 13 June 2023

" Price was quite high compared to usual... "

" Car was underpowered given how much we paid "

Value for Money: 6
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 7

MARSEILLE, FR - Reviewed by MARK - 12 May 2023

" Great experience, mainly because I was also provided with a free upgrade to my rental. Thanks "

" Very Professional Staff and feedback in case of any difficulty. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PARIS, FR - Reviewed by COSMIN - 24 April 2023

" great experience, good cars "

" great experience, good cars "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by FRANCIS - 11 April 2023

" As 3 above "

" Our flight from Dublin was three hours late due to French ATC work stoppage. Regrettably SIXT had closed their location and I could not get my car. It cost me €210 to get a taxi to where we were going and return the next morning to get the car. They should have waited for our flight to arrive. I was happy with Auto Europe as usual but will not use SixT again, so please don't include them in any of my future searches. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PARIS, FR - Reviewed by JOZEFFINA - 23 March 2023

" I won't be renting cars with Sixt anymore. "

" Dear customer service team. For many years now, I use your services and I am very pleased with your services. Some times, not often, there are some mishaps, but this time it exceeded them all. The bottom line was: I was charged twice! I was charged by Auto Europe (as I was deposed to) and I was charged twice as much by Sixt company directly. "

Value for Money: 10
Efficiency of Counter Staff: 6
Expediency of Drop-off: 6
Condition of the Vehicle: 10

NICE, FR - Reviewed by GREGORY - 14 March 2023

" Sixt-now "

" this was the only negative car rental experience I've had in years of road trips. the first time I came across such boors and swindlers working in a seemingly reputable sixt company! we, 2 couples of older people on 04/03/23 after arriving at 09:30 pm .came to get 2 cars. There were 3 employees and one client - 2 counters. Our friends were cleverly deceived by the first employee with an oriental mentality, who, instead of the Peugeot 308 ordered and confirmed 3 weeks in advance, aggressively tried to force them to take large family cars from other categories that were unpopular with tourists, we refused, and our friends received a car from the ordered category in retaliation , but with multiple external damage and a damaged wheel, which was pumped up 3 times during 6 days of rent. Then the extortion of money began in the most cynical way: this impudent employee also cynically deceived the elderly, who wanted to buy one of the 3 additional insurances offered - glass / tires. with grar. I asked why, he replied that the wheels/tires come with the grar!! As a result, instead of 41 euros (7 euros per day), our friends paid 220 euros. I was ashamed that I advised them sixt! I went to take the car from the second employee, and everything was different, friendly. I was also offered unpopular models according to the standard scheme, I refused and received a new car from the ordered VW Taigo category. The same employee answered my question about insurance in front of our friends and the first swindler employee that, as expected, I can insure leaked / tires separately, without hail, which I did. Silent scene!! The next step is acceptance of the machine. We are again completely powerless and humiliated. There are no more clients. All 3 employees went home. Time is 10 pm. I ask for a copy of the contract in order to note possible scratches, etc., when receiving the car, which is the basic right of the customer, protects me from unreasonable claims from sixt, but they refuse me and say that they will send the contract by mail. I ask if I find scratches, how to mark them, and they answer - shoot a video!!?? I demand a copy of the contracts and then the third employee attacks me, threatens and says: madam, you will download the rights, we will cancel the order and be left without a car !!!! !!! Want to? !!!! Bravo! Welcome to France 2023. Welcome to sixt Nice Airport. Already at home, I translated the contract: 1. it says that the voucher is 229.73 eur, and I paid 249.91 eur through auto europe. 2. additional insurance - 7 eur / day, 42 eur, and in the contract - 51 eur. Our rental went smoothly, without incident, we handed over the car on time. With a full tank. We hit 1200 km. I ask the sixt receiver for a copy of the contract with O.K. He replies, everything is OK, but again everything is in words. Now I have to depend on who wants to play with someone else's bank account or not. Just a shame. "

Value for Money: 5
Efficiency of Counter Staff: 3
Expediency of Drop-off: 3
Condition of the Vehicle: 9

PARIS, FR - Reviewed by CHRISTIAN - 03 February 2023

" Coilunter staff are very helpfull no matter what country you are.Sixth very well done "

" Sixth were always very helpful One good team "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BORDEAUX, FR - Reviewed by ISAAK-TONY - 07 January 2023

" Everything was good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by PEDRO - 03 November 2022

" The Supercover has too many "small print" which makes one insecure of whether coverage will be provided in case of need. "

" Car had several damages. Return experience was bad, there was no personnel and no instructions on how to deliver, had to call. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 7
Condition of the Vehicle: 5

PARIS, FR - Reviewed by VERONIQUE - 19 October 2022

" definitely to be recommended "

" nothing to complain. Everything was smooth and easy "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AVIGNON, FR - Reviewed by TREVOR - 12 October 2022

" Very straightforward...Has simplified a once daunting task. "

" Have to note that the selection of vehicles the most 'prestigious/ upmarket' that I can recall seeing... "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LYON, FR - Reviewed by GEORGE - 18 September 2022

" Every booking always works without any problem "

" Most smooth pick up and drop off ever. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BIARRITZ, FR - Reviewed by DAVID - 15 September 2022

" Good as usual. "

" Relatively new car but experienced tire pressure warning (light) soon after pickup. Discovered rear right tire had been overinflated to initially remove warning. Drop off in Paris not straight forward. Parked car where instructed but no Sixt rep present. Needed to go to office in rail station to hand over key. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 5

NICE, FR - Reviewed by VALERIE - 10 September 2022

" Auto Europe is very easy to use and efficient. Easy to find the best rate wherever the place of rent. "

" We didn't get paper rental agreement at the check in counter. There was not initial car body check therefore, we had claim of body scratch when it was returned which we didn't at all. "

Value for Money: 3
Efficiency of Counter Staff: 5
Expediency of Drop-off: 3
Condition of the Vehicle: 7

TOULOUSE, FR - Reviewed by ANGELOS - 04 September 2022

" We purchased the refundable excess with super cover from the AutoEurope website, however as it turned out it was only covered for 1500 euros. I had to pay extra 200 euros for the super cover. I think this is ridiculous. "

" We purchased the refundable excess with super cover from the AutoEurope website, however as it turned out it was only covered for 1500 euros. I had to pay extra 200 euros for the super cover. I think this is ridiculous. "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

CANNES, FR - Reviewed by SAMIR - 27 July 2022

" very good "

" very good "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

NICE, FR - Reviewed by MAGNE - 14 July 2022

" We needed to change the car when we arrived the counter, and that was ok for Sixt, but not for Auto Europe (after calling them). This gave us a cost for 5.000 kroner more than necessary. We will never use Auto Europe again and I will in my network and to friends advice them to avoid Auto Europe. Hopeless, rigid and not understandable. "

" 1,5 hours wating for a car is a terrible start on the holliday "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 6
Condition of the Vehicle: 5

AIX EN PROVENCE, FR - Reviewed by LEO RAYMUND - 11 July 2022

" The staff at the counter is forcing us to get another insurance covering damages to the car amounting to eur450 for 3 days. I told them i purchased already with you zero deductible but they claim it is different. They are different from the other car rental companies. I wish we have rented from other rental companies through autoeurope. They foreced us to get windshield cover. Since it was only eur24 for 3 days then we got it. I thought it was included in zero deductible we got from you. They said they will email the contract at the start of the rental but up to now we have not received any email from them. Upon returning the car, the person who checked the car is saying there were scratches to the ream at the back right side of the car that was not in the contract that we never received. Unlike other rental companies we got through you they were not forcing us to purchasing other coverage because we got zero deductible from you. They are also very helpful because at the time of rental they will show you scratches of the car. Here at sixt, you are wncluraged to take photos of the car. The car was not even cleaned. No matting. Difficult to take photos of the scratches but we have. We are still on vacation and worry of the charges if they will send an invoice. Still no email received from them. "

" The staff at the counter is forcing us to get another insurance covering damages to the car amounting to eur450 for 3 days. I told them i purchased already with you zero deductible but they claim it is different. They are different from the other car rental companies. I wish we have rented from other rental companies through autoeurope. They foreced us to get windshield cover. Since it was only eur24 for 3 days then we got it. I thought it was included in zero deductible we got from you. They said they will email the contract at the start of the rental but up to now we have not received any email from them. Upon returning the car, the person who checked the car is saying there were scratches to the ream at the back right side of the car that was not in the contract that we never received. Unlike other rental companies we got through you they were not forcing us to purchasing other coverage because we got zero deductible from you. They are also very helpful because at the time of rental they will show you scratches of the car. Here at sixt, you are wncluraged to take photos of the car. The car was not even cleaned. No matting. Difficult to take photos of the scratches but we have. They dont deserve to be an option on your website. Orjerwise we will not rent from you anymore. "

Value for Money: 1
Efficiency of Counter Staff: 2
Expediency of Drop-off: 1
Condition of the Vehicle: 2

TOURS, FR - Reviewed by CYRIL MITCHEL - 05 June 2022

" I NEVER USED THE CAR. I mistakenly didn't bring my driver's license and left it in the Philippines. I tried to cancel and request for refund but autoeurope did not refund. Despite my request. :( "

" I NEVER USED THE CAR. I mistakenly didn't bring my driver's license and left it in the Philippines. I tried to cancel and request for refund but autoeurope did not refund. :( "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

PARIS, FR - Reviewed by PAVEL - 21 April 2022

" All good thanks "

" Got best service on counter workers and on drop off brilliant experience definitely will take car there again☝️Thank u for great job "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MULHOUSE, FR - Reviewed by MIROSLAV - 07 April 2022

" No comment "

" The car was not cleaned well. There was a list of damages that if you had to confirm them, you would lose half an hour. It smelled awful of cigarettes. After I had explicitly written in the reservation that I would use the car in Germany and France, I was told on the spot that I had to pay another 165 euros of insurance for my safety. Given the list of damages that the car had, there was no choice but to agree, which makes the rental price significantly higher than competitors. Besides, on April 6, 211.89 euros were withdrawn from my credit card, which I have no idea what they are for?!? Try to call on the phone 3pm but office working time is finished....PLEASE inform me what is the amount I'm charged. "

Value for Money: 1
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 3

PARIS, FR - Reviewed by AHMED - 05 April 2022

" Everything was perfect "

" The car located in a different place than what written in the slip. However, still very satisfied. I hope there were more choices for insurance than the available ones. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PARIS, FR - Reviewed by COSTIN - 05 April 2022

" ras "

" ras "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENEVA, FR - Reviewed by GVIDO - 29 March 2022

" Very good "

" Excellent service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by ALEX - 24 March 2022

" It was great to be able to rent an electric car for the price of a fuel-powered vehicle! "

" It was great to be able to rent an electric car for the price of a fuel-powered vehicle! "

Value for Money: 9
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MULHOUSE, FR - Reviewed by THOMAS - 16 March 2022

" Good value "

" Very competent hostess that had to face a difficult situation. Her manager was difficult to reach... "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

MULHOUSE, FR - Reviewed by GREGORY - 27 February 2022

" Very helpful "

" Great staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PARIS, FR - Reviewed by MYLENA - 26 December 2021

" Very good person at reception "

" Very professionnel person at the counter during check in . Made me change my mind about sixt following previous bad experience in the Netherlands "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

PARIS, FR - Reviewed by JARRED - 07 December 2021

" Autoeurope functioned up to expectation. "

" Did not know that pick up, drop off and key collection were all at different locations . They were not close nor clearly marked out and made further with our needing to lug our bags to each location from Gare du Nord. Otherwise, car was in good condition and functioned up to expectation. Although, car we were booked for was not available and only a larger size was available. "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 2
Condition of the Vehicle: 8

PARIS, FR - Reviewed by PAUL - 23 November 2021

" simple and working "

" I picked up the car in poor light and checked over for damage. In the morning I saw that the condition of the front tyres was extremely poor with almost no tread (I have pics) and I suspect it wasnt road legal. The car only had 22000km on it but the condition of the tyres surely affected its safety. The level of cleaning was also quite poor "

Value for Money: 6
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 3

PARIS, FR - Reviewed by YANNICK - 17 November 2021

" Very user friendly and easy to use tool to select the prefered car type at the best price. "

" Quick, efficient, professional, friendly "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOURS, FR - Reviewed by RICHARD - 10 November 2021

" Auto Europe was fine. Would recommend. "

" All excellent until we returned the vehicle in Caen(Gare). We returned on a Sunday when the branch office was closed. All of the parking places in front of the branch location were taken. There were no directions given to us or posted as to where to park the vehicle. This caused a delay and missed train connection. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 3
Condition of the Vehicle: 10

NICE, FR - Reviewed by JOHN - 03 October 2021

" Not at all likely if this kind of sharp practice is condoned by Auto Europe "

" Arrived at Sixt offices earlier than anticipated - booked for 11:00 AM - arrived just before 10 AM - initially told vehicle not ready and would have to wait which was happy to do - then offered alternative at greater cost which was declined - then told original car was ready and happy for me to take it early - fine. The car was returned before 11 AM in accordance with the original contract ie returned within 5 days of original contracted pick up time. I subsequently received an invoice for an extra days hire - the pick up time had been amended to 10 AM without my knowledge - the representative gave the clear impression he was doing us a favour by allowing earlier pick up so that the children would not be inconvenienced and the option to wait until 11AM was effectively removed. Really does smack of sharp practice - aware that overseas car rental can be a minefield - will certainly think twice before using sixt again. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PARIS, FR - Reviewed by STEPHANE - 11 June 2021

" Hoping all rental experiences would be the same "

" Quick and flawless "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by GIORGIO - 27 October 2020

" I use Autoeurope for many years, perfect support even when you are facing a problem with a renting company. Very satisfy "

" Collecting the car tooks a bit longer than expected while drop off was super fast. Car was clean and good, only comments, there was no water in the glass whasing tank. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PARIS, FR - Reviewed by EHOUMAN - 18 October 2020

" I have a good experience and will certainly recommend auto europ to friends and family "

" I was quite satisfied and will rent a car through autoeurop . "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 8

NICE, FR - Reviewed by USAMAH - 12 August 2020

" I didn't get the car! "

" The staff wasn't helpful "

Value for Money: 5
Efficiency of Counter Staff: 4
Expediency of Drop-off: 1
Condition of the Vehicle: 1

LYON, FR - Reviewed by DOMINGO - 16 July 2020

" The experience was very positive. Will keep to use "

" The experience was very positive. Will keep to use "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PARIS, FR - Reviewed by TAOUFIK - 13 January 2020

" Good service "

" Very happy and good service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NICE, FR - Reviewed by RENZO - 29 December 2019

" The people on the phone could have been a bit more friendly "

" Good overall service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PARIS, FR - Reviewed by SHARAT NAMBISSAN - 29 November 2019

" The only challenge I faced was that, despite taking super cover, I was told at the Sixt counter at the time of renting that this would cover only CDW and would not cover any damage to tires or windows. Hence, I was forced to take extra insurance cover that added 130 euros more to my final bill, which was a bit of a shock. "

" Everything was excellent, except that I have still not received my invoice. Sixt told me at drop-off that I will receive the invoice in my e-mail within 48 hours. This hasn't happened yet and its more than 96 hours past the rental. "

Value for Money: 6
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 9

BORDEAUX, FR - Reviewed by FRANCISCO - 09 November 2019

" Rent a car in europe was one of the most amazing experience, i have the privileged to travel all around the south of france. "

" All good, the car was awesome, and the user experience was really fast and all was totally clear for us. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NICE, FR - Reviewed by CARL - 27 October 2019

" Great car, check in service and drop off experience (Nice Airport, France). My only suggestion is for pick up staff to explain that certain cars in France require a specific nozzle at the gas station for refueling. This can be confusing, as in my car (Alfa Romeo SUV), the gas tank would only accept a "B7" diesel nozzle, but it was not obvious to the inexperienced driver. "

" Johan at Nice Airport was superb. Friendly, efficient, very helpful. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by SAMANTHA - 18 October 2019

" A glitch on the website caused a double booking, then it said I couldnt cancel online and that I would have ti contact Auto Europe about it. I still havnt heard back and I now have been double charged $200 "

" Sixt was great "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LILLE, FR - Reviewed by RUEI SHIANG - 05 October 2019

" I will recommend to others "

" Very reliable "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PARIS, FR - Reviewed by ZOHAR - 03 October 2019

" Great "

" Great "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PARIS, FR - Reviewed by MARTIN - 25 September 2019

" Booking is easy, but some details were not clear. I have a ticket to investigate. "

" Sunday was Car-Free day in Paris, the city was closed to traffic, nobody let me know at the time of rent. It was not possible to return the car by the time on the contract. I had to call the support to extend that "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NICE, FR - Reviewed by VALERII - 19 September 2019

" Everything is good.But this time the car was not cleaned well.The water tank was empty "

" Very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

NICE, FR - Reviewed by ZSOLT - 04 September 2019

" Xxx "

" Staff in Nice was very proactive. We got an upgrade due to missing keys of the initially booked car. I was absolutely NOT satisfied with your telephone service. 1. Long waiting time 2. Misleading information. I asked to drop the car 2 days before the deadline in Avignon and if that would mean refund in the rent. Got the confirmation (verbally via phone) that the 2 days will be deducted. It didn't happen. That spoiled the experience with Sixt. "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by VALERIE - 28 August 2019

" Je continuerai de passer par autoeurope pour la location de voiture mais éviterai Sixt "

" J'ai reçu une contravention pour excès de vitesse (120 à la place de 110 km/h) et dois payer 25 euros à Sixt (en plus de l'amende de 45 euros, donc plus de 50% !) pour frais administratifs (un mail envoyé pour prévenir de la contravention à venir ! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LYON, FR - Reviewed by JAN - 21 August 2019

" No comment "

" They charged additional fee to that agreed with AutoEurope (89€). "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 10

AJACCIO, FR - Reviewed by TOSHIHIKO - 16 August 2019

" I will make reservation on the web of Auto Europe again. "

" I made the booking with a small car like PEUGEOT208, but the prepared car was big, Berlingo. It was a little inconvenient on a small island. "

Value for Money: 7
Efficiency of Counter Staff: 4
Expediency of Drop-off: 7
Condition of the Vehicle: 4

PARIS, FR - Reviewed by JEAN-EDOUARD - 16 August 2019

" Very good experience with Auto Europe. "

" We had rented an SUV because we were 5 pax and needed space for luggage, and we got the smallest version there is (Opel Mokka). When we asked for a bigger model within the same category, they said we had to pay for the upgrade. Also, we had a wait 45-60 minutes for our car at Paris CDG airport. "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 5
Condition of the Vehicle: 7

CANNES, FR - Reviewed by THOMAS - 08 August 2019

" Not great "

" I never received the car and I have contacted both Sixt and auto Europe . I am still awaiting a reply, "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PAU, FR - Reviewed by PAULINA - 31 July 2019

" Parfait ! "

" Parfait ! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PARIS, FR - Reviewed by DOST - 27 July 2019

" Great car!! Easy return and reliable driving. "

" Excellent and smooth "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PARIS, FR - Reviewed by NICOLAS - 23 July 2019

" Good "

" Good, only improvment will be adding some extra signs into the parking "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

NICE, FR - Reviewed by DIMITRIOS - 14 July 2019

" I have received a charge on my credit card of 693,26 euros, in addition to the rent charge of 287,70 euros. I have i requested when I received the car an upgrade to automatic at 15euros per day, but I was very disapointed by the car, returned it immediately to get the car I originally booked. The Sixt employee agreed to cancelthe additoional charge. I returned the car on time, tank full and without any additional scratches or dammage. Neither did I had any comments at the drop-off. What is then this charge? It degraded the whole impression I got from Sixt. "

" I have received a charge on my credit card of 693,26 euros, in addition to the rent charge of 287,70 euros. I have i requested when I received the car an upgrade to automatic at 15euros per day, but I was very disapointed by the car, returned it immediately to get the car I originally booked. The Sixt employee agreed to cancelthe additoional charge. I returned the car on time, tank full and without any additional scratches or dammage. Neither did I had any comments at the drop-off. What is then this charge? It degraded the whole impression I got from Sixt. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MARSEILLE, FR - Reviewed by ANTHONY - 09 July 2019

" If you're going to Marseille or the South of France in general - take the Fiat 500 Cabrio, it's awesome! (except going uphill! :D) "

" Excellent experience overall, only reason for not giving a 10 on counter staff was that there was a bit of a queue & 15-20 mins waiting time to collect; otherwise perfect. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NICE, FR - Reviewed by ELIZABETH - 08 July 2019

" No additional. "

" No additional. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PARIS, FR - Reviewed by THAI BAO - 08 July 2019

" Having very good trip and experience "

" Very Good service, their recommendations is helpful for the trip "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PARIS, FR - Reviewed by KEN - 06 July 2019

" It would be helpful if the cars you show on your website are the same cars that each agency has to offer. "

" I was offered a different car than the one I has selected on Auto Europe and ended up paying for additional coverage (for tires and windows) which I have learned was unnecessary. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 7

AVIGNON, FR - Reviewed by HON NAM - 24 June 2019

" Easy booking and good price. "

" Professional service at check-in at Avignon TGV. Returning car at Paris CDG posted a little of problem. Not easy to locate petrol station near airport. The car park at Paris CDG is very tight. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 10

LILLE, FR - Reviewed by RUEI SHIANG - 20 June 2019

" Good "

" Good "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

PARIS, FR - Reviewed by LEE PING - 08 June 2019

" Booking experience was good. And online response is fast "

" It took me around 30-45 minutes queuing at counter and another 2 hours for collecting the car. was given wrong car for 2 times. Booked Automatic Estate car and given manual car, later a non estate car. More than 2.5hr for collecting rental car is basically unacceptable. For returning, we were not told about the car park entry code during our car pick up. And that create some trouble. I am a true fans of Sixt and this is really a bad experience with Sixt. "

Value for Money: 6
Efficiency of Counter Staff: 5
Expediency of Drop-off: 1
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by CAROLANNE - 12 January 2019

" Good "

" Car fine. On pick up, assistant tried to sell us a 10 euro a day top up as they said breakdown was not covered, even if it was no fault of ours. Brand new car? We did not take it as I am sure a brand new car should have breakdown assistance included. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PARIS, FR - Reviewed by XAVIER - 08 January 2019

" Good prices. The excess refund option is a nice touch. Very good experience. I have been booking all my car rentals worldwide with auto europe for a few years now, and i'm very happy with their service and competitive prices "

" Very pleasant staff. We had to wait at the car pickup, but we got an upgrade in compensation. And the return was very quick and efficient. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PARIS, FR - Reviewed by BERTRAND - 01 January 2019

" Before, I used to free cancellation until last minute and unlimited km which is no more the case, but online booking and reactivity are still the same "

" I forgot my driver licence for pick-up, as a scan copy was not enough, I informed them that I would come back 1,5 days later which I did, only to discover that there was o more car for me! When we decided to cancel the booking and I was already looking for alternatives, finally a last minute arrival could replace the car I booked. "

Value for Money: 9
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NICE, FR - Reviewed by DUDPONG - 24 December 2018

" Good "

" Nice and helpful staff both at Nice airport and Gare of Nice. However, it was hard to find the returned place at Gare of Nice. And there was no answer when I tried to call the call center to ask where the counter is. Finally, after 15 minutes driving around there, I tried to park a car in order to walk around that area to look for Sixt. Then I found it located at the parking near Gare of Nice. It should be a sign of Sixt in front of the street. It will be more convenient for a driver who is foreigner as me. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 9

GENEVA, FR - Reviewed by DAMIEN - 06 December 2018

" Being offered a coffee while you wait is a very nice experience. Combined with a flawless check-in was perfect- "

" The staff at the counter was very friendly and professional. Thumb up! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LILLE, FR - Reviewed by RUEI SHIANG - 06 December 2018

" Reasonable insurance fee , easily booking "

" Friendly staff, clear hand over, good conditions of car "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 10

PARIS, FR - Reviewed by DAVID - 19 November 2018

" I was pleased with the way Auto Europe made it easy for us to book our rental at what I thought was a fair price (for the vehicle I thought I was renting) and was reassured with the included insurance. I was very disappointed that Sixt did not have the car that the rental was to include and their so-called "upgrade" was to a lesser vehicle. I call that "bait and switch" which is a distasteful and perhaps illegal business practice. I was further disappointed that Sixt charged more than the voucher. I booked my rental six months in advance, meaning Auto Europe was fully paid and able to hold my money for six months, but the experience was less than satisfactory overall. "

" I was disappointed with the vehicle offered. I requested and paid for category XDAR (BMW 7 series or equal) but received a BMW X5. Sixt told me this was an "upgrade" since they did not have any XDAR vehicles. In fact they said there are no XDAR vehicles in Paris! Perhaps they rent SUV's like the X5 at a higher rate, but this in no way compares to a BMW 7-series, Mercedes S-class or Audi A8, which are comparable and listed XDAR alternatives. Even with all of this, the X5 wasn't ready when we arrived at the requested time and we waited an additional 1 hour for the vehicle to arrive and to complete paperwork. At the end of our rental, Sixt charged us 85 Euros more than the voucher from Auto Europe. This, despite no over-mileage charges nor any other extras. The voucher was simply less than they decided to charge us. "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PARIS, FR - Reviewed by PENGCHENG - 15 November 2018

" Best Price guaranteed , I will continue using auto Europe for my future car rental service "

" It was fast and easy drop off, cars are new and clean. Highly recommend "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by ALASTAIR - 30 October 2018

" Will continue to use autoeurope but would ask that perhaps review comments from hirers could be accessed so a better comparison can be made and avoid false economies "

" Booked specific vehicle - not available - offered smaller car with much fanfare - did not fit luggage - asked for car I booked - finally given larger car - not cleaned interior or exterior - but accepted after much delay and long haul flight with family got home to receive a claim for damage on the car for 400 euro - not acceptable - damage not identified - clearly they are simply trying to pass on costs to me and I am low hanging fruit as I don't take fully comp insurance. Outrageous conduct. I am a lawyer and have a law firm in France that will defend any claim which will be my cost but a matter of principal. I am happy to pay more for a better service and to avoid this sort of nonsense. So please pass on my comments to sixt. I have used them many tines before - will not do so again "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 1

PARIS, FR - Reviewed by AMY - 30 October 2018

" Very friendly & extremely helpful customer service. I lost my wallet in Paris the night before we were supposed to pick up the rental to begin our road trip down to the south of France & back up through the Alps. I didn't have my drivers license or any form of payment plus I was 2 hours late to pick up the rental because we were trying to track down my wallet by going to every place we had been the night before. I couldn't get ahold of Sixt on the phone so I called the number on my Auto Europe reservation. The woman who helped me was so sympathetic & told me that although she didn't think the situation looked good because most agencies don't allow for last minute changes, that she was going to try to work directly with Sixt to explain the situation & see if they could help. It all ended up working out & the woman really helped to calm me down over the phone. Highly recommend. "

" I was warned against renting a car from anyone other than Sixt while traveling in Europe due to other places hidden fees & inflexibility. Even though it looked like it was going to cost a little bit extra, I headed friends' warnings & booked with Sixt. Very very glad I did. I lost my wallet in Paris the night before we were supposed to pick up the rental to begin our road trip down to the south of France & back up through the Alps. I didn't have my drivers license or any form of payment plus I was 2 hours late to pick up the rental because we were trying to track down my wallet by going to every place we had been the night before. The man at the counter not only spoke perfect english (would have had a really hard time explaining the situation with my limited french) but he was very sympathetic & allowed us to transfer the reservation into my fiance's name. Our trip was saved! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NICE, FR - Reviewed by LINDSAY - 13 October 2018

" My comments are as above.... "

" Twice now I have rented from Gare de Nice Ville and Aeroport Nice, been very happy with the service team. I am especially impressed with Mme. Lisa at the Gare de Nice desk who rang me and emailed me to say they were holding an expensive remote control I had left in the Auto. I am most grateful with this service and follow up. Sixt are the very best of the Auto rental Co's I have used the past two years in the South of France. The other Co's were Enterprise & Europcar. Both of these Co's I will never use again. Full marks and thanks to Lisa..... Lindsay C Douglas "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by MIROSLAV - 03 October 2018

" Very good. "

" 1. The car I booked was not available. The man in charge was not able to find suitable substitution. At least they have to prepare just recovered car, not right washed, with dirty rear window (from inside). On the other site, the man who hand the car, was very compliant and head. The execution has take more than 30 min. "

Value for Money: 7
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 6

MULHOUSE, FR - Reviewed by EFI - 24 September 2018

" The Sixt persons told me that the ignore rental services company comment (like a car for Germany). Beside that all was fine. "

" The service person at the counter was very kind but not helpful and tried to sell all kinds of unnecessary supplements. There was also a problem with the rental car that was without the environmental sticker for Germany. Luckily there was another service person who helped us and replaced the car. "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BEAUVAIS, FR - Reviewed by VAIDAS - 18 September 2018

" Hello, The employee of company „UAB Statybu birza" Vaidas Kaciusis was rented a car through your system for period from 2018-09-05 to 2018-09-12. We would like to receive an invoice for the service. The invoice is requared for the name of the company: The buyer: VAIDAS KACIUSIS UAB STATYBU BIRZA Adress: Zalgirio g. 108-210, Vilnius, Lithuania Reg. No. : 125588683 VAT code LT255886811 Please send the invoice to e-mail vaidas@lsb.lt and vkaciusis@gmail.com Our order number: Auto Europe voucher number EU14957552-1 / SIXT reservation number 9866018069 "

" ok "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NANTES, FR - Reviewed by LACHAND - 06 September 2018

" Excellent "

" Perfect "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NICE, FR - Reviewed by DIONYSIOS - 04 September 2018

" It was indeed absolutely "

" That was very nice and comfort to collaborate with you "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NICE, FR - Reviewed by MICHAEL - 03 September 2018

" This was the worst customer experience I have ever experienced. I was there with four kids age 2 to 10 and my wive and Sixt refused to give us our card even though I had a valid credit card with which I rented a car the with Hertz and we had offered all other forms of payment. It was 11 pm and we had to get to our holiday house with our four kids. The Sixt team was totally unhelpful, When my wife out of desperation started yelling at them they even called the police. It was just incredible. "

" Sixt refused to give me the car even though I had a valid card which they could not accept without code and was also prepared to pay them in cash via EC card or credit card of my partner. In the end I had to book a new car with Hertz where my credit card worked perfectly fine. I had to pay 1500 instead of 1000 Euro I had paid you already for the Sixt car. If I do not hear back from you by end of this week 7 September and you confirm that you have paid me back my money and the 500 Euro I had to pay more to get a ca I will take legal action. I am a lawyer and don't like to go to court in my private life but this is totally unacceptable. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 1

GENEVA, FR - Reviewed by ANDREW - 16 August 2018

" No problems at all. "

" Friendly and pleasant staff. Good car. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NICE, FR - Reviewed by TUDOR - 16 August 2018

" Very good service! "

" Very good service . The only inconvenience was picking up and dropping off the car at a terminal other than where we arrived / departed. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PARIS, FR - Reviewed by KONSTANTINOS - 30 July 2018

" Very nice "

" Very nice "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

TOURS, FR - Reviewed by CLIFFORD - 28 July 2018

" The Ford is not as nice to drive as the other small cars we've hired, and the price was significantly more "

" Sixt is fine "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BORDEAUX, FR - Reviewed by ANSON - 08 July 2018

" Excellent staff "

" Excellent staff, easy pick up and drop off. The 9 passenger (Renault) van we rented is very new, however, it has no ventilation in the back. The whole van has only 4 vents on the dash. Impossible to sit in the back in 35+ summer heat. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

PAU, FR - Reviewed by SURYO ADI - 25 June 2018

" The site proposes a very comprehensive comparison based on the criteria we requested. So far, it's been proven to be more efficient than comparing it manually by going to each site since each site sometimes have different interface for the users. "

" I was given an upgrade following my reservation. Pick-up and drop-off procedure was OK. Car was in good condition. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 8

TOURS, FR - Reviewed by BURTON - 15 June 2018

" Have always used Auto Europe when hiring cars in Europe because of their reliability, good price structure and availability of effective telephone assistance. "

" Helpful, friendly and efficient. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10