Auto Europe
- North America
- Central America
KEDDY FRANCE CUSTOMER REVIEWS
- 8.3
- 8.4
- 8.5
- 8.7
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
KEDDY FRANCE Car Rental Reviews
Average Rating for Keddy :
LYON, FR - Reviewed by JOSÉ - 08 September 2025
" It's not the 1st time I use Autoeurope. It mostly proposes the best deals. "
" Vehicle in perfect condition. Just disappointed I could not use the GPS with that BMW model (needs a BMW registration number). "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by DAGMAR - 08 September 2025
" I aleays use Auto Europe as they provide me with a summary of many possibilities and car rental providers "
" Pleasant staff, efficient service "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PARIS, FR - Reviewed by ANDREAS - 08 September 2025
" Working, a bit complicated interface "
" I was informed that vehicle is not filled up with gas. "take picture and show to staff on return" I was instructed. Done. On drop off staff sent me to counter. Waiting time say 45 minutes. Staff received the picture via Email and informed me "no worries, we will not charge" Since then i have been charged twice what I consider for gas, i have not received any information from Europcar / Keddy, they do not respond to Emails. So I lost Euro 220 as of now. Very bad attitude. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LYON, FR - Reviewed by ADRIAN RAZVAN - 03 September 2025
" Rental was smooth, easy and clear with Auto Europe. All informations was sent prior to rental. "
" Very slow personnel and not knowing what they supposed to do( Europcar it's the owner). System ( based on their tolds) who not communicating well with brokers. Trying to get money from you in all forms ( they have make a hold bigger than it was communicating by Auto Europe and when I told them they said that was an error and after 5 minute during witch the employee and his supervisor looked at an computer screen they said "it's ok, you're get the difference back in moments" but only after I return the car and 6 more days I received them, fortunately). "
Value for Money: 9 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 8
TOULOUSE, FR - Reviewed by BRIAN - 17 August 2025
" While the staff, Erin, was extremely polite, knowledgeable and spoke perfect English, we waited in line an one and a half before filling out the application. "
" It's a bit confusing. What does Keddy refer to. The car counter at TLS is neither Keddy nor Auto Europe but Europcar. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by GEORGE - 05 August 2025
" We have rented a car on May, 30 for a 10 day period at the cost of 282.72 EUR (including appropriate local sales taxes; fire insurance, collision damage coverage and theft protection). At the time of car pick-up additional surcharges of EUR 361 were perceived, without clear explanation regarding what they involve. Furthermore, it was mentioned that out of the withdrawn amount of 361 EUR, 100 EUR are going to be credited back as they constituted a deposit (which up to date I have not yet received). "
" We have rented a car on May, 30 for a 10 day period at the cost of 282.72 EUR (including appropriate local sales taxes; fire insurance, collision damage coverage and theft protection). At the time of car pick-up additional surcharges of EUR 361 were perceived, without clear explanation regarding what they involve. Furthermore, it was mentioned that out of the withdrawn amount of 361 EUR, 100 EUR are going to be credited back as they constituted a deposit (which up to date I have not yet received). "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MARSEILLE, FR - Reviewed by BÅRD BREDRUP - 29 July 2025
" Good overview of prices, companies and cars "
" Pleased "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NICE, FR - Reviewed by PETER - 27 July 2025
" . "
" . "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AVIGNON, FR - Reviewed by XAVIER - 12 July 2025
" Great "
" Didn't get any documents from there... seems e-mail was not correct "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 6
PARIS, FR - Reviewed by CHRISTOPHER - 01 July 2025
" Excellent booking "
" Smooth transaction, was a bit busy at CDG airport office, had to wait quite a while. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by IVO - 28 June 2025
" My order was with Keddy, but in practise it is the same as Europcar. While arriving to the counter of Europcar/Keddy their IT-system was down and all the people in the line had to wait 1.5 hours for it to be restored (17 people waiting before me). I had booked car with automatic transmission, but they did not have for my ordered car category. They offered much more expensive MB instead which I would have needed to pay extra, or, as they said, I needed to wait until one arrives (after 1.5 hours already waiting?). Hence, I needed to take the manual one. "
" While arriving to the counter of Europcar/Keddy their IT-system was down and all the people in the line had to wait 1.5 hours for it to be restored (17 people waiting before me). I had booked car with automatic transmission, but they did not have for my ordered car category. They offered much more expensive MB instead which I would have needed to pay extra, or, as they said, I needed to wait until one arrives (after 1.5 hours already waiting?). Hence, I needed to take the manual one. "
Value for Money: 10 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BORDEAUX, FR - Reviewed by MATHIAS - 25 June 2025
" Easy to rent "
" Easy rental, friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by GABRIEL - 23 June 2025
" We had a good experience. The car new, but a more unknown type. It was fine. Only bad experience was with the child car seat. They are in a very bad condition. I would not rent one again. I would consider other options. "
" We interacted only with Europcar not Keedy. The car rental service works well. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by IVAN - 20 June 2025
" Will recommend for sure "
" Perfect service - on time, quick "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by PLAMEN - 15 June 2025
" Highly disappointed from Europcar "
" I was charged 159 eur for a 2-5 cm scratch on the bumper that I didn't notice when I took over. Plus additional 87 eur damage admin fees "
Value for Money: 3 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 5
NICE, FR - Reviewed by LEO - 05 June 2025
" I have always been pleased with your service and prices. Sorry that Keddy was so terrible and used a scam with the fuel. "
" I was very disappointed with Keddy - had to wait 45 minutes to pick up car and was told it would have been faster to book direct and not with Autoeurope. I filled the car with fuel before dropoff (and only drove 96 Kiliometers) but was charged 59.55 Euros to refill..they claimed 8 Liters ..but I had filled 5 liters and could not add more .I will never again use Keddy or Europcar. "
Value for Money: 10 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AVIGNON, FR - Reviewed by DORON - 07 May 2025
" we came to take the car in one day delay, and you forced us to pay twice for that. "
" they were not clear. didnt help with a problem i had, and were only trying to get more money. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 9
PARIS, FR - Reviewed by ELAD - 05 April 2025
" Easy to compare and place an order "
" Very long waiting line in pick up, no one at the drop off. Very friendly service at the counter Nice car "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 10
MULHOUSE, FR - Reviewed by MARCEL - 19 February 2025
" x "
" x "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 9
GENEVA, FR - Reviewed by RUSLAN - 06 November 2024
" I am finding it impossible to contact you for support after 6 pm, even though I should be able to contact you if there are issues when collecting a car. "
" The car is given at a class below. "
Value for Money: 6 Efficiency of Counter Staff: 2 Expediency of Drop-off: 6 Condition of the Vehicle: 8
BORDEAUX, FR - Reviewed by STEPHEN - 17 July 2024
" nothing further to add. "
" I think that the Keddy system seemed to work quite well. The booking and pick up process worked ok, but the excess insurance cover system was messy and complicated, and I ended up cancelling. The drop off process at Europcar Lyon Gare was a nightmare, because it was so hard to find our way to the drop off point. I accept that this is not a rental car company problem, but having very clear instructions for finding the drop off site would be great. I will probably avoid any future drop offs at rail stations. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 2 Condition of the Vehicle: 9
NICE, FR - Reviewed by OLEG - 11 July 2024
" Everything was fine "
" I used Keddy for the first time, I liked everything. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by ALAN - 28 June 2024
" Auto Europe was easy to work with and our car rental was smooth "
" While Keddy's service was fine, the car was horrible. For some reason, whenever it rained the entire front passenger floorboard would leak - and the water would saturate the front and back passenger sides. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 2
MARSEILLE, FR - Reviewed by CARINE - 10 June 2024
" As explained above "
" First no keddy at airport but eurocar. At register counter at my arrival time only 2 persons working minimum 10 people waiting. Than I say to the lady in charge that I took full insurance so she tell me that the insurance is not one euro car but one auto europe so if there is a damage I have to pay and get my money back from auto Europe. Super not friendly. The car was super dirty in the outside. We drop the car a bit before 7.as nobody was there I drop the keys in the keys box. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 7
TOULOUSE, FR - Reviewed by UROS - 10 June 2024
" Not nice experience, usually I don't have any problems. Charging extra amount for service which was not done . Got a car I didn't book. "
" Due the pick up time I didn't get car I booked, no suv. Car had manual transmission instead of automatic. Car drop off in Toulouse airport is complicated due lack of English signs. I returned car on time but provider changed me late return fee! "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 3 Condition of the Vehicle: 9
MULHOUSE, FR - Reviewed by PLAMEN - 18 May 2024
" Best rates up to now "
" Courteous service "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BEAUVAIS, FR - Reviewed by FEDOR - 08 May 2024
" We had great experience. "
" I would highly recommend. Car was almost new, and pricedure very easy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by OLEKSANDR - 07 May 2024
" Everything was perfect "
" Everything was perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by JASON - 28 April 2024
" Overall good value and a good car although not the car we reserved "
" The experience was mostly positive although a few points worth noting: it was extremely difficult to find the tiny mention of "Europacar" as the designated hire car company in the documentation. The Europacar representative said a final receipt would be emailed to me after i returned the car. No receipt has been forthcoming yet three days later. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by MEMET SARP - 19 April 2024
" AUTO EUROPE is always the best provider regarding prices. "
" Keddy charged for 1 additional day only for being 94 minutes late, after we left we learned this by receiving the invoice, which is un acceptable! "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 6 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by WILLIAM - 16 April 2024
" Good. "
" Car had broken parcel shelf, overdue a service , smelt of cigarettes. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
STRASBOURG, FR - Reviewed by KATHARINA - 11 March 2024
" Always a good experience with AutoEurope, will use again "
" Great experience with Keddy/Europcar at Strasbourg airport. Everyone friendly and efficient, car easily found, return location well-posted and quickly found, altogether a breeze. This is not always the case when renting in France. We have had negative experiences in the past at other locations, such as with inefficient, unfriendly staff at Antibes, or a badly indicated return location at Basel airport, French side, causing us to almost miss our flight. We will surely rent with Keddy/Europcar Strasbourg airport again. Un grand merci! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by CHRISTOPHE - 27 February 2024
" good value for money, no bad surprise this time "
" Very friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LILLE, FR - Reviewed by JUAN - 07 February 2024
" It was OK "
" Everything was fine, but I had booked unlimited kilometers and they wanted to charge me for exceeding the limit "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, FR - Reviewed by LILIAN - 03 February 2024
" I really appreciate the flexibility and responsiveness of Auto Europe - thanks! "
" Smooth and great! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by NIGEL - 08 January 2024
" Excellent Service at Bordeaux, top notch car, spotless, exceeded my expectations for a very competitive hire price. "
" Excellent Service at Bordeaux, top notch car, spotless, exceeded my expectations for a very competitive hire price. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BEAUVAIS, FR - Reviewed by CATALIN DORIN - 30 December 2023
" - "
" - "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BEAUVAIS, FR - Reviewed by MICHALAKIS - 28 November 2023
" everything perfect "
" everything perfect. at the drop off the shop was closed and i left the key in the box. it would have been better if there was someone. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
PARIS, FR - Reviewed by SERGEI - 25 November 2023
" It was great "
" Great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BEAUVAIS, FR - Reviewed by JANIS - 08 November 2023
" I bought full insurance, but when I received the car europcar employees said that it does not work and if there is an accident, I will have to pay and after tma give contributions to AUTO EUROPE "
" Dear Europcar, I received your additional invoice for car rental. I have 2 objection: 1. about the mileage of the odometer. According to the pictures taken by me at the beginning (1478km) and end of the rental (2007km), the number of kilometers traveled is 529 km, that is, the limit was exceeded by 29 km, not as indicated in your invoice 42km (in the attachment, the picture when you start driving and when you finish driving, both pictures show the time). Please correct the bill for 29km. 2. It is not clear what item 2 of the invoice is for - service: after hour. Because as you can see in the picture, when I left the car for rent, I handed it over in less than 4 hours. the following were the terms of the lease: PICK-UP LOCATION Beauvais, France 08:00, 2023-11-03 DROP-OFF LOCATION Beauvais 23:30, 2023-11-04 Please cancel the mentioned position. I will wait corrected invoice! "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 10
AVIGNON, FR - Reviewed by DAVID - 20 October 2023
" Efficient, good value "
" Efficient, good value "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by GEORGE - 17 October 2023
" Easy and quick "
" Very good experience! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by SARA - 13 October 2023
" It was very easy and when my voucher didn't arrive, the help I had over the phone was first rate. I will definitely be using Auto Europe again. "
" The car had a massive bump in the rear and was covered in scratches and dents. Keddy / Europcar provided a full list of all the damage at pick up and I videoed it too just in case, which they also advised me to do and there was no problem at drop off. The car drove well but that is the first time I've hired a car in this state. Evidently they may just have received it back that day and couldn't do anything to repair it before my booking, but in that case they should have provided a different car, even if that meant a free upgrade. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
BEAUVAIS, FR - Reviewed by CRISTIAN - 11 October 2023
" was offered a brand new Golf 8 for an extra 60 Euros. worth every cent! "
" was offered a brand new Golf 8 for an extra 60 Euros. worth every cent! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BEAUVAIS, FR - Reviewed by KRISTJAN - 06 October 2023
" Autoeurope all is fine, easy, clear and working. "
" Pick up team is scam royalty. They trick you into feeling you are provided with good services. I ordered 0 excess on spot and they told me I will pay at end 143€ for total rental time, which I agreed to and they even mentioned me I have free upgrade of car as booked one is not available, also they told me along with 0 excess I am covered for free with roadside assistance. Before I signed I asked what are those different prices if I only pay 143€, they told me it is in their system, because they can not change it, car which was higher category they can only put in as extra charge, which is free for me and I wont be charged, it is just their system they said. Also it is just their system that roadside assistance can not be shown as free, but I wont pay for this as I have it included in 0 excess. And also 0 excess fee is higher just because it can not be changed to 143€ cause I got upgrade to higher class of vehicle, and is again only system malfunction, which is their internal, again rest asured you will only be charged 143€,. None of this actually worked, cause on return they charged me for full amount, instead of 143€ as they promissed they charged me for 318€! great , not to mention they did not wanna talk about anything, just you signed and services were provided... On return guy who i returned keyes to told me I am just one in a million and it is constant fraudalant treatment at Beauvais Keddy - Europcar. So try to avoid bookings for this station. You will save yourself from any criticism by clients. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 8
PARIS, FR - Reviewed by JACQUES - 04 October 2023
" Good car "
" 1) mirror dirty 2) lack of explanation where to find car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PARIS, FR - Reviewed by JAKOB - 25 September 2023
" Fast, smiling and efficient. "
" Good. The car was not completely clean, though - wouldn't call it dirty, nor completely clean "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by DANIEL ALEXANDRU - 20 September 2023
" Ok "
" Ok "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by RAZVAN - 18 September 2023
" Bad "
" I did not take the car, because my plans was changed! it was difficult to find the cancelation "button', and after I sent my request by e-mail, the answer was "you announced us to late". If this is the way to keep clients, I have no words. Thank you "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BEAUVAIS, FR - Reviewed by RESZLER - 13 September 2023
" Good value for money "
" All good, great value for money "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by DORIN NELU - 29 August 2023
" The entire booking process was very clear and took little time. The price was excellent, but for that you have to have a little patience and wait for the special offers. Overall Auto Europe has various offers from the best rent-a-car companies and has very good prices, I have never had problems with reservations. Good job Auto Europe! "
" I waited quite a long time at the counter to receive the car, especially because there were many people waiting, but also because the car was not ready even though I was within the pick-up time. The person at the counter did not seem eager to explain anything to us and, although he asked us which language we preferred to be the contract and we chose English, we still only received the contract in French. The car was in good condition but could be cleaner when it was delivered. There were enough dirt stains on the plastic on the doors and on the dashboard. I was also not satisfied with the fact that the car had many scratches that no one at the counter explained to me, and the contract form was presented only in French, which I do not know at all. When I asked, I was advised to take pictures or a video of the car and when returning it, if there are any problems, prove it with them. Otherwise, the technical condition of the car was excellent, everything worked flawlessly, including the return of the car was done very quickly and without problems. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 8
PARIS, FR - Reviewed by LISANN - 28 August 2023
" Everything went well "
" Everything was good "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
GENEVA, FR - Reviewed by PHILIPPE - 18 August 2023
" Great! Would do it again. "
" Keddy was nowhere to be seen, no sign at all. We had to ask around to find out at which booth we needed to be. Other than that all excellent, car was ready and in perfect condition. Staff was very helpful. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BEAUVAIS, FR - Reviewed by DAVID - 16 August 2023
" See above "
" Noone was present for the return of the car. Desk was closed. Baby seat and booster prices were not correct and europxar will charge me more than expected with respect to agreed voucher with you. It is not admisible that agreed conditions change at the last moment making the rental more expensive. I am very upset about all that "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 9
PARIS, FR - Reviewed by ITZHACK - 05 August 2023
" Coming to Cdg B keddy's office was closed I had to walk with my luggage very far to another terminal, finally i arrived to keddy they refused to supply the car saying some AutoEurope rent fine from December 2022 hasn't been paid, I suggested to pay it on the spot and they refused, I called AutoEurope for a refund, the representative said he is going to take care of that, I asked the representative for a conversation summary email which I did not get till now also the refund hasn't been paid back yet? Please take care of that Thank you "
" Coming to Cdg B keddy's office was closed I had to walk with my luggage very far to another terminal, finally i arrived to keddy they refused to supply the car saying some AutoEurope rent fine from December 2022 hasn't been paid, I suggested to pay it on the spot and they refused, I called AutoEurope for a refund, the representative said he is going to take care of that, I asked the representative for a conversation summary email which I did not get till now also the refund hasn't been paid back yet? Please take care of that Thank you "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MARSEILLE, FR - Reviewed by CHUN WEU - 20 July 2023
" good. easy to book. information also clear. "
" Actually the rental company is europcar. Good emplyee. fast and clear process to take the car. Also renturn the car easy with clear clarification. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by DAVID - 28 May 2023
" I have used Auto Europe for the past 5 years and have always been completely happy with the service provided and the rental rates "
" excellent service. The only negative was that there was paint damage on all sides of the car. If I had not paid for excess insurance cover, it would have been impossible to avoid incorrect charges, as there were too many scratches etc to prove that were not my responsibility "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PERPIGNAN, FR - Reviewed by EDGAR - 16 May 2023
" All good across the board the only thing that is unclear is insurance. For example I have travel insurance that covers car rental issues etc then Auto Europe provides their own coverage and then the actual renter tries to seel theirs as well. Really hard to navigate the insurance situation. "
" It was seamless, everything went smoothly, actually got a better car then we booked so all good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MULHOUSE, FR - Reviewed by HOLGER - 14 April 2023
" Satisfied "
" Satisfied "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AIX EN PROVENCE, FR - Reviewed by DOMAGOJ - 13 April 2023
" x "
" x "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by ANTHONY WEI BING - 06 April 2023
" Excellent driving experience, car is new (feels new). Easy to pick up and drop off. Will definitely choose Autoeurope again on my next trip. "
" Keddy is friendly, very helpful, very informative. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by EUGENE - 30 January 2023
" Booking on line with Auto Europe was simple and straightforward - although the previously free cancellation is now a to-pay-for extra. "
" The car exhibited fairly extensive bodywork damage and we had to specifically ask for a document showing the damage and received a small hand written sketch of the areas of marks and damage. Also, the tyre pressure gauge was faulty and I had to reset it several times. I checked the tyre pressure each time to make the tyre pressures were ok. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 5
PARIS, FR - Reviewed by STEFANIE - 05 November 2022
" It was easy to book online. "
" The car was very damaged on the outside. The staff when receiving the car was unfriendly. It was the first time I experie ced to be sent away because we were a little earlier (punctual landing) to pick up the rental car. "
Value for Money: 4 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 4
VALENCE, FR - Reviewed by OLIVIER - 21 July 2022
" No regrets ! "
" Good pricing, good car "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LYON, FR - Reviewed by DAVID - 28 June 2022
" Apart from the above, all fine. "
" The windscreen water tank was empty ! "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
GENEVA, FR - Reviewed by SERKAN - 07 June 2022
" Everything was perfect. "
" Everything was perfect. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MULHOUSE, FR - Reviewed by DOMINIK - 20 May 2022
" Overall very positive experience with you. "
" Super "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MULHOUSE, FR - Reviewed by DOMINIK - 06 April 2022
" You're doing very good! However I still have 1x in my mind where my booking was cancelled in a weird way. Recommended you anyway in the meantime. "
" A great service at Bâle Mulhouse Airport! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MULHOUSE, FR - Reviewed by DEJAN - 02 April 2022
" Everything else was ok "
" Arrived 30 min prior to my pick up time and had to wait 30 min, despite there was no one in line waiting. Very odd. I got a car with broken antena and had no radio for 7 days. Also the car needed oil change so it was annoying to drive it with warning signs every 10 min. French side of Geneva airport is extremely difficult to find, but thats not Keddy fault. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 5
MULHOUSE, FR - Reviewed by DOMINIK - 07 February 2022
" Was a good experience. Thanks. "
" Great as always. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
RENNES, FR - Reviewed by LUC - 02 February 2022
" parking rental mal indiqué à l'aéroport de nantes à partir de la station essence que l'on découvre aussi par hasard et devrait etre signalé avant pour éviter de chercher une station avant l'aéroport. "
" Le bouton de réglage des rétroviseur s'est enfoncé dans la portière quand j'ai appuyé dessus (FIAT 500 Hybrid) sinon OK "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PARIS, FR - Reviewed by DEJAN - 16 January 2022
" Had no problems, will use them again "
" Great car and experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by IÑIGO - 07 January 2022
" Fácil el proceso de coger el coche, muy ágil y eficiente la chica del mostrador. "
" Fácil el proceso de coger el coche, muy ágil y eficiente la chica del mostrador. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LILLE, FR - Reviewed by YAROSLAV - 05 January 2022
" Overall the experience was positive. "
" Counter stuff was friendly and helpful. The vehicle on pick-up could be washed more properly. The windshield washer was not added up and finished just after one use. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
PARIS, FR - Reviewed by IAN - 13 December 2021
" Apart from the above it was a smooth experience as usual. "
" I wouldn't have complained if it wasn't for the fact that the GPS wasn't updated and took me on a number of totally superfluous journeys including at CDG. Really annoying. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 6
MULHOUSE, FR - Reviewed by DOMINIK - 30 November 2021
" The rating is related to the booking that was supposed to follow up. It will take some time to get my trust back. "
" Great Service as always. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MULHOUSE, FR - Reviewed by DOMINIK - 23 November 2021
" Always a pleasure! "
" Super service. Thank you! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MULHOUSE, FR - Reviewed by DOMINIK - 07 November 2021
" Entirely satisfied. You do your job from a customers perspective very well. Thank you for that. "
" Super experience. Thank you! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by DEJAN - 07 November 2021
" Very positive "
" Very efficient both, at pick up and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MULHOUSE, FR - Reviewed by DOMINIK - 28 October 2021
" Great as always with Auto Europe! "
" The experience with Keddy at the counter in Basel Mulhouse Airport was excellent! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTELIMAR, FR - Reviewed by JEANNETTE - 22 October 2021
" see comment at point 3. here. I prefer a rental car that is not recognisable as a rental. So no advertising on the outside. "
" after turning in the car a scratch was noticed. I did not receive an invoice for the repair, nor a description of the damage repair. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
STRASBOURG, FR - Reviewed by JACK - 02 September 2021
" mm "
" mm "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MULHOUSE, FR - Reviewed by DOMINIK - 16 August 2021
" Simply great! - Thank you. "
" Great - thank you for your fantastic service! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
AIX EN PROVENCE, FR - Reviewed by PALMA D'AMORE - 01 August 2021
" Same comments but everything was all right "
" Only necessary to comment possibility to add insurance just before drop in "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
GENEVA, FR - Reviewed by PANAGIOTIS - 16 July 2021
" nice "
" new car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by STEVEN - 11 July 2021
" See above. "
" My car had a slow flat tire and could not be driven. What followed was an embarrassing debacle of expensive roaming phone calls, several cut conversations with multiple emergency help personal, conflicting messages, being promised to be called back immediately, not being called back at all, massive periods of being put on hold, having the car towed, being told to go to the local office for a new car, went, none were there, as I said, a complete shambles with the emergency services having to continually call europcar and having to wait for any, if any response. I spoke to at least 7 different people and while some tried, it was clear that the system is confused and incredibly inefficient for the hirer. In short, I had to pick the car up at a local garage 24 hours later, for a flat tire. I lost a day of important business and have not received any offer of compensation. Not a satisfied customer. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
EVRY, FR - Reviewed by CARMEN LUCIA - 10 February 2021
" I would appreciate if you could intervene with Keddy/Europcar on my behalf to solve this unfair debt. I am available to provide all the details to justify my complaint. Please contact me. "
" They found damages on the car that I doubt were done during my rental and charged my credit card 431,91 Euros extra without my authorization. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
LYON, FR - Reviewed by EDIJS - 03 February 2021
" Nice and fast service, great staff. "
" They give us snow chains with no charge and prolonged rent for extra day at very good rate when we were locked in mountains. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by MANUELA - 21 October 2020
" Car sélected not available and then got a car with a signal which I then changed with another car (break). Absolutely not happy getting a break. Not easy to park... "
" Car sélected not available and then got a car with a signal which I then changed with another car (break). Absolutely not happy getting a break. Not easy to park... "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 4
PARIS, FR - Reviewed by GAVRIIL - 07 October 2020
" Nice "
" Nice "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by JUDIT - 31 January 2020
" I am wondering if there are any further actions you recommend to me getting a compensation. I will highly appreciate your feedback. "
" I am highly disappointed in the customer services of Europcar. If I may have your kind attention for a few minutes, I will summarize my experience to avoid similar cases happening in the future. Before I booked a car on your website, I had taken into consideration two important things. First, that I travelled with a 2.5 year old child and the fact that I don't speak the language of the country that I visited. Therefore I booked a car online in advance to make sure that the rental process can be smooth. I expected to have the service that I booked and what I paid for, but it didn't happened. Europcar's representative told that economy manual car was not available upon my arrival. He told that he can give me a Fiat punto in mini category. I told him that my reservation is for economy, citroen c3 or similar. He told me that he can give me an economy automatic car in upgrade. It was my only option to get a car. I was bona fide and believed that it was a mutual approach, so I accepted the upgrade. The car rental document is French, which I don't understand. I would like to emphasize that all important changes, especially changes in pricing should have been translated and communicated clearly to me, as a customer. Although I told to the representative several times that I don't want a higher insurance package, I want exactly the same package that is in my reservation, he overcharged me with 168 EUR for insurance. I also asked him couple of times about the total amount that I need to pay with the upgrade and I never get a clear response from him. He did not give me a clear answer about the total amount when I asked him about the details of the rental document that he asked me to sign. He told me that I don't need to pay, he requires only the deposit (500 EUR) to be booked on my card, which will be releived after I return back the car. When I dropped off the car I did not get a clear answer from them when I asked for the invoice and wanted to know the payable amount. I got contradictory responses from the representatives at the parking area and at the counter, which was unconvenient. The man in the parking area told that he closed the contract and everything is OK with the car. The lady told me that she can not give me the invoice because the contract was not closed and she sent me back to the parking zone for some paper from the car supervisor. I went back and asked the guy for the document, and he told me for the second time that the contract was closed, the car was OK and no paper needed. I told his confirmation to the lady at the counter desk, who asked me again to go back for a paper. I asked her if she could do anything for me and talk to his colleague and get the necessary documents for closure, because he told me that no document is needed for me. I was also had a limited time because I needed to catch my flight. The lady at the encounter told me that then we are OK and she will send me the invoice via email later, I don't need to pay. Then I received the invoice with payable amount of 315 EUR via email, which contains 105 EUR extra charges for the category ugrade and 168 EUR insurance costs. I don't see a reason in fair customer service to force a customer to pay extra 273 EUR, when the previously ordered services clearly contained my car and insurance preferences with a reasonable price of 149 EUR. If I wanted to have a higher service on a triple price, I would have booked that via online. As I checked price difference between manual-automatic category on Europcar's website, there's only 30 EUR difference in the weekly price, instead of 105, that they charged. Therefore I asked the customer service team to make a correction on upgrade pricing. I also asked them to cancel the unwanted insurance package with the charge of 168 EUR. Although I asked them for compensation, they sent me their general agreement and responded that the invoice was correct. After this car rental experience I feel betrayed as a customer. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
GENEVA, FR - Reviewed by JAMES - 25 January 2020
" Car was of a poor standard and despite me having filled up with fuel before returning the car and then handing over the piece of paper to the check in desk that stated that the car had been returned full I was charged with 5l of fuel. Despite me forwarding on the invoice to customer services they were then able to process the complaint without me having to send them a lot more information. "
" Car provided was old aand had not been cleaned inside. "
Value for Money: 4 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 2
GENEVA, FR - Reviewed by ANTON - 14 January 2020
" ok "
" I have got a car much smaller than booked. Everything else was fine. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by KONSTANTIN - 13 January 2020
" Everything was good and on time, except for the making changes in the contract about the damages to the rental car. "
" There were some damages to the rear bumper that hadn't been mentioned on the contract for the rental car, that's why we had to come back to make changes in it. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
TOULOUSE, FR - Reviewed by CHOOI CHUAN - 10 December 2019
" Good. "
" My understanding the deposit of EUR 848 had been charged to my credit card. Could you please advise whether the deposit had been cancelled or not ? Thank you. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by ARSENIY - 11 October 2019
" Everything cool "
" Everything cool "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MULHOUSE, FR - Reviewed by EDIYAN - 06 October 2019
" I would for sure recommend you to all my friends and colleagues "
" It was very fast easy and the cheapest offer on the market "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by MARIO - 24 September 2019
" The counter staff were amazing and friendly but when we got to our car, it looked like it had been through a battle field. Lots dents , scrapes and full of seagull poo on windscreen and bonnet. Had to ask for it to be washed. "
" Very efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
GENEVA, FR - Reviewed by VAIDOTAS - 23 September 2019
" Everything was fine and fast "
" Everything was fine and fast "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by OUSSEMA - 19 September 2019
" Good value for the service but the car was smaller than I expected and less clean. "
" My booking was for a Fiat 500XL, so with a large trunk and I ended up with a Captur, which is a much smaller car in terms of volume. The car was not so clean. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 6
PARIS, FR - Reviewed by WEI CHUNG - 06 September 2019
" Everything is good "
" Everything is good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MULHOUSE, FR - Reviewed by KRISTIAN - 04 September 2019
" Straight forward, easy "
" Easy "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 10
GENEVA, FR - Reviewed by ARIE - 25 August 2019
" AUTO EUROPE = GREAT VALUE FOR MONEY AND YOU GET WHAT YOU'VE PAID FOR, NO LIES, SUPER GREAT SERVICE AND CUSTOMER EXPERIENCE. "
" GREAT VALUE FOR MONEY - SUPER SATISFYING. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
STRASBOURG, FR - Reviewed by JOHN - 05 August 2019
" The overall experience was a good one. "
" The after hours drop off was confusing and inefficient. The instructions were very hard to follow. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 2 Condition of the Vehicle: 10
NICE, FR - Reviewed by ARUNAS - 02 August 2019
" At the desk Europcar employee sugested me better car (upgrade) for total 210 eur instead off opel corsa which I was sugested by Kedy (in my opinion opel corsa is not the same class as citroen c3 which I ordered). I agreed because she said total amount is 210 eur (I thought I needed to pay just difference between 157 eur which I paid to autoeurope and 210). But I was charged extra 210 instead. I think it was misunderstanding but as a result I didn't use the car which I ordered by Keddy. Could you please give me a refound of 157 eur? Thanks. "
" No problem at all talking about orderring process. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by TIMOTHEOS - 11 July 2019
" i got a fee for 35 euros and no one can tell me why "
" i got a fee for 35 euros and no one can tell me why "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by CORINNE - 03 June 2019
" Horrible "
" The brand kiddy does not exist in marseille airport. It is europcar and the service is the worst I experienced in 15 years travelling there. More than 1 hour and a half ( off peak season!!!!) wAiting for a car I couldn't open!!!!!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, FR - Reviewed by VIKTORS - 28 May 2019
" Clear conditions. Easy to book "
" Fast and easy pick up and drop off. Friendly staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by KHUN MENG - 03 December 2018
" Keddy should not deliver this kind of car to customer. "
" 1-front wheels equilibration failed ( dangerous when speed over 90km/h ) 2-front glass cleaning water tank empty when delivery 3-front variable speed intermittent wiper failed "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 1
PARIS, FR - Reviewed by MATTHEW - 15 November 2018
" Limited miles should be more clear. This is the last time that I'm ever going to use Autoeurope "
" The cap on miles included in the rental was not clear and ended up paying EUR 392.54 more than I expected to for a 3 day rental. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by GYOENGYIKE - 03 November 2018
" I like the quick reservation process and the fact that the rentals are cheaper then when I try to book at one of the rental companies. I would be nice though if the rental prices were as low as advertised in the emails that I receive regularly. So please no more false advertising !! "
" The car was not so clean at reception and had some damage on the side that was not marked on the contract. I took photos to have proof because there was no staff in the parking garage where I picked up the car "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
BEAUVAIS, FR - Reviewed by ARTURAS - 14 October 2018
" Everything was fine "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BEAUVAIS, FR - Reviewed by MATTHEW - 14 October 2018
" Counter staff member at Beauvais pickup should not be working in a customer service role "
" Fine "
Value for Money: 7 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 6
PARIS, FR - Reviewed by SERGE - 29 September 2018
" always perfect "
" europcar (keddy's mother)had the guts to cherge me 20 euros because i retruned the car 35 minutes after deadline !!!!!!very poor commercial decision indeed !! "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 8
TOULOUSE, FR - Reviewed by MARIE - 26 September 2018
" I have still not revived my deposit. "
" We were given a car which had flashing warning lights as the tyre pressure was too low. After some effort the guy said he would reset it but I think he actually inflated it in the end. Luckily for us. The car was also then washed (it had not been washed when we first got it). the car was in bad shape as it had been under a hail stone shower. This all took an additional 15 mins. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
PARIS, FR - Reviewed by FRED - 25 September 2018
" Rental agent looked at our group of 4 people plus luggage and give us the right car for our needs. Very much appreciated. "
" Car was great. We needed more help with setting up the GPS. It worked, but the audio was not on, and we did not know until headed into Paris traffic. The "take a number" system at the rental counter was OK, but shorthanded with a long line so long wait. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
PARIS, FR - Reviewed by GYOENGYIKE - 21 September 2018
" The car was good, as described the incompetence of the airport staff and their pushiness was very annoying. They don't check the car with you as they do at other rental companies "
" Extremely long wait to pick up the car, the staff was pushing other customers for extra insurance for a high daily fee. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 9
RENNES, FR - Reviewed by SADEK - 12 September 2018
" Great Experience ! "
" Great and flexible company "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
PARIS, FR - Reviewed by EDMUND - 26 August 2018
" Everything was good from start to finish, but you have deducted 1000AUD from my account. Could I have an explanation please as I only went over the mileage by 400 kilometres "
" Everything was good from start to finish, but you have deducted 1000AUD from my account, could I have an explanation please, as I only went over the mileage by 400 Kilometres "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
RENNES, FR - Reviewed by CLIFFORD - 07 August 2018
" Auto Europe should have told me about construction works at Rennes and how to find the new Europcar office. This wasted an hour and caused me and my wife a lot of stress on a very hot day. "
" Good "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NICE, FR - Reviewed by AUDRIUS - 23 July 2018
" We were all satisfied. "
" The car rental center needs information on where the KEDDY rental office is located. Or it should be indicated in the voucher to contact the EUROPCAR office, "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by VINCENT - 14 May 2018
" Auto Europe : perfect as always. "
" Mileage is VERY limited with Keddy (200km/day). Other rental companies are more competitive. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FREJUS, FR - Reviewed by FRANCIS - 01 May 2018
" OK "
" OK "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
RENNES, FR - Reviewed by NORMAN J - 26 April 2018
" Due to construction accessing the car pick-up and car-drop zones was not obvious for outsiders "
" GPS did not work properly. Fortunately it worked perfectly on my way to the business meeting, but did work properly on my return "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
PARIS, FR - Reviewed by EDUARDO - 28 July 2017
" I was charged 48euros by Europcar without having any idea what for or having received a receipt. This is outrageous "
LYON, FR - Reviewed by TRACEY - 26 July 2017
" Collection was good, I'd been delayed due to an aborted take off in Birmingham so missed connections until the next day Your staff were very helpful once we'd managed to get through and said the car would still be available Whereas the agent was not very helpful at all so I was left unaware of a car would be there or not. I've not received the invoice yet and the guy checking the cars seemed rather overwhelmed so keys were left at his kiosk I photographed the car the first morning I had collected as have had a rather bad experience recently and when returned My only complaint was that when I collected there was evidence of cigarettes in the door and over the dash board, I was pleased to get a car so no worries but I suspect short staffed? "
" Above keddy / europ car very helpful Auto Europe not very helpful "
BORDEAUX, FR - Reviewed by MALIN - 21 July 2017
" There was no signage for Keddy at any of the car rental counters. Since I had no battery left on my phone I could not access to confirmation email to see what 'mother' company keddy belonged to. I had a crazy toddler, tired after a long flight and long queues meant we waited a lot of time queuing at the wrong counters and non of the other car rental camping knew of Keddy so it took a long time till I ended up at the correct counter. This could have been avoided with some basic signage. "
GIEN, FR - Reviewed by ANNA - 11 July 2017
MULHOUSE, FR - Reviewed by STEFAN - 09 July 2017
" All is perfect with car and service is amazing "
" all OK - recommend "
PARIS, FR - Reviewed by MARTA - 29 May 2017
BEZIERS, FR - Reviewed by MARK - 25 May 2017
" Excellent friendly staff at Bezier - Charles "
PARIS, FR - Reviewed by MUHAMED NOORAFZANIDZAM - 13 April 2017
" Easy to use. "
" OK but I had to wait for the baby seat. "
NICE, FR - Reviewed by ROBERT - 13 March 2017
" They charged me 30 Euro after the rental without any reason... "
NICE, FR - Reviewed by VICTOR - 07 March 2017
" tres bon "
" tres bon "
DINARD, FR - Reviewed by CHRISTOPHER - 27 October 2016
" Very good service "
" Good service "
BORDEAUX, FR - Reviewed by DEREK - 26 October 2016
MARSEILLE, FR - Reviewed by ANDREI-DUMITRU - 18 September 2016
" The good: received new car. The bad: at 1st contact, the desk person got 2 car keys as the proposed available options: 2 upgrades from what I booked with AutoEurope - the 1st cost an additional 30 E/day, the 2nd 20 E/day. That was on top of the 200 E I payed for the whole 11 days for an Economy car with A.E. When I asked if they have what I booked and not upgrades only then they said "yes", went back, and got the other car key. Anyway, I received a Peugeot 108 which is a Mini, different from the booked Economy class (similar to Peugeot 208). Then, they proposed another "deal" - if I returned the car with the tank empty, the cost would only be 36 E - but the tank of the 108 has 30L + 5 reserve, and is hard to get it empty exactly at return. "
PARIS, FR - Reviewed by MARINO - 13 September 2016
" efficient "
" Keddy DOES NOT EXIST, if you search for them near avenue Foch, 8! You must learn that you are supposed to address the Europcar counter, which itself is located in an underground parking lot WITH NO APPARENT SIGN outside. Such a thing SHOULD BE EXPLAINED by Autoeurope staff! "
PARIS, FR - Reviewed by ALIOU - 05 September 2016
MARSEILLE, FR - Reviewed by FABIENNE - 30 August 2016
" The car was very good but I didn t get the car I ordered . I had to wait between 30 And 45 min in the queue to get the car . To return it very Quick And easy "
NICE, FR - Reviewed by HOREA - 27 August 2016
VALENCE, FR - Reviewed by LALAGE - 22 August 2016
" Excellent at Valence TGV station "
NICE, FR - Reviewed by VICTOR - 09 August 2016
AIX EN PROVENCE, FR - Reviewed by RAHUL - 06 August 2016
" Really easy to pick up and drop. "
MARSEILLE, FR - Reviewed by SVEINN - 05 August 2016
" Hello what is the administration fees? , Order no 1030310324 .Vinsamlega let me know what this is: Sveinn Sveinsson phone 00354 6926096 "
FREJUS, FR - Reviewed by MICHEL - 01 August 2016
LILLE, FR - Reviewed by SABINE - 26 July 2016
GENEVA, FR - Reviewed by ARTHUR - 19 July 2016
TOULOUSE, FR - Reviewed by THIERRY - 19 July 2016
LYON, FR - Reviewed by EIRINI - 13 July 2016
" There was very bad communication with the people from customer service who completely misinformed us about the deposit that was going to be withheld from my credit card. For a rental of a mini Fiat for 12 days they said that there would be a deposit of 1000 euros even though the rental price was around 310 euros. They also said if we were to rent a gps device the deposit would reach 1200! When we arrived in Lyon the people at the desk told us tje deposit would be equal to the cost of rental (310 approx) and they couldnt believe i was told that deposit would be so high. This situation caused us great stress in the days approaching the rental because in Greece we have capital controls and transfering big sums like that is very tricky. "
" The service at the Lyon desk was very satisfying. "
NICE, FR - Reviewed by BAS - 04 July 2016
PARIS, FR - Reviewed by ANDREAS - 01 July 2016
" The car had an ignition issue. Called Europcar who send road assistance but the problem persisted. I was told that i could change the car but could not tell me where to go to do this. When line was interrupted they never called back. Very bad service. "
GENEVA, FR - Reviewed by TAMAS - 25 June 2016
" My plane was late app 20 minutes, and arrived after rental hours. The rental agent (a lady) was waiting for me and provided a great service. Also received an upgrade. "
PARIS, FR - Reviewed by NEILA - 24 June 2016
" I was pleased at the beginning but when i gave back the car and found out that i have to pay for a plus of km was surprised. The sales agent on the phone told me about 250 km per day. It was actually 220 km . I believed on what he said. "
PARIS, FR - Reviewed by MARIANA - 21 June 2016
" I will say the worst for your company "
" I wasnt able To get the car and you dont refund my money "
MARSEILLE, FR - Reviewed by ANTTI - 20 June 2016
VALENCE, FR - Reviewed by GUY - 15 June 2016
" he c'est en france pourquoi me parlez-vous englais!!! "
" service rapide .il y avait penurie d'essence mais je n'ai pas eu de probleme...ouf "
NICE, FR - Reviewed by VICTOR - 11 June 2016
MULHOUSE, FR - Reviewed by FREDY - 01 June 2016
" Very good contact, nothing to tell about the rent ! Perfect, thank you "
GENEVA, FR - Reviewed by CELINE - 01 June 2016
" tout s'est bien passé, dommage que personne ne nous accompagne à la voiture car j'ai du demandé à une personne dans le parking comment démarré la voiture.... "
PARIS, FR - Reviewed by KERSIN - 29 May 2016
" booking error by phone operator; absolutely unsatisfying customer service "
AIX EN PROVENCE, FR - Reviewed by ANNE MARIE - 18 May 2016
" It' good but the park is far and the cars are older, but they work well. No problem "
" Idem. "
NICE, FR - Reviewed by FREDRIK - 16 May 2016
" I did not receive a car of the size I ordered, so obviously very disappointed. Also, in your papers an extra driver would be 63 maximum, but I had to pay 67. Don't care about 4, but the principle..... "
" Europcar's administrator tried to sell me a car of the size I originally ordered for 15 extra per day, which I of course was not interested in spending. I ordered a family car and your example was Nissan Qashqai, but we received an Opel Mokka, which is considerably smaller. Disaster. "
LILLE, FR - Reviewed by ALPER - 07 May 2016
" Dear All, I had been in Lille for 5 days for the science conference. Because the officer in gare de lille did not accept my country driver licence and insisted on the international driver licence, I could not use your car. I wen to Avis office in gare de lille, they did not have any block for me and drove their car. I had paid in advance via online so I am waiting for the repayment from you. Kind regards. "
NICE, FR - Reviewed by EVGENI - 02 May 2016
GENEVA, FR - Reviewed by ROLAND - 29 April 2016
" booked peugeot 308 got " similar " instead which although was a brand new fiat 500 xl was underpowered and autolock had its own mind when it came to locking the boot. "
" attentitive and helpful "
PARIS, FR - Reviewed by THIERRY - 23 April 2016
EVRY, FR - Reviewed by ALEXANDRA - 01 April 2016
CARCASSONNE, FR - Reviewed by ZSOLT - 22 March 2016
PARIS, FR - Reviewed by BERNARD - 13 March 2016
" Easy way for reservation and good price "
" All was ok and fast to receive the car . Car in good condition, and clean "
AVIGNON, FR - Reviewed by LAURE - 09 March 2016
GENEVA, FR - Reviewed by LORENZO - 06 March 2016
" I was given a much bigger car than the one chosen. More shockingly, I was given a car with no winter tyres in the middle of winter!!! "
" It was a real nightmare. I was given a car with no winter tyres and was not even offered winter chains. We got stuck while driving up to a ski resort and had to wait for nearly 4 hours for the assistance to arrive. As a result my day was entirely ruined by this accident. I requested a compensation and I hope it will taken into consideration. "
PARIS, FR - Reviewed by NAN - 04 March 2016
" Good price "
" The car is pretty shitty... We booked a fiat 500 similar, and got an old crappy Renault Twigo. The car even have problems accelerating on slope with very second gears ... really bad ... "
MONTE CARLO, FR - Reviewed by DIDIER - 14 February 2016
" les services en ligne sont très satisfaisants , rapides ,les tarifs incomparables . "
" je conseil a tous ceux qui veulent louer un véhicule "
MONTE CARLO, FR - Reviewed by LAWRENCE - 13 February 2016
" Excellent friendly service all round! Very helpful "
" Excellent friendly service all round! Very helpful "