Auto Europe
- North America
- Central America
HERTZ FRANCE CUSTOMER REVIEWS
- 7.4
- 7.9
- 8.1
- 8.5
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
HERTZ FRANCE Car Rental Reviews
Average Rating for Hertz :
PERPIGNAN, FR - Reviewed by PHILLIP - 17 September 2025
" Very good experience "
" All inter action with staff was excellent as was the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by VIDMANTAS - 11 September 2025
" P.3. "
" There is too little information about where to return the car. The diagram is unclear, and the photos are not visible. When giving the car away, the employees can show with their hand that the area is upstairs, near the Hertz office. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 2 Condition of the Vehicle: 9
LYON, FR - Reviewed by MAGNUZ - 15 August 2025
" Always very good to book by Auto Europe, easy and affordable. "
" Overall, good. But it took some time when PU even if it was not another customer there. They also forced me to wait until exactly the correct time for PU before they handled over the key, even though everything was sorted out 15 minutes before. And I had anyway paid for five whole days, and used just 4,5 days. But except that, everything was good. Very quick return-back service. The guy came out, took the key, and that's it. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by PHILIP - 02 August 2025
" Easy to use website with excellent pricing!! "
" Friendly efficient team! On site and petrol top up at the entrance. Highlyrecommended. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PARIS, FR - Reviewed by JOHN - 29 May 2025
" None "
" Your instructions about where in terminal 2 to pick up the car were wrong. The hertz car rental position has changed, now at 2E/F "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by JURGITA - 22 May 2025
" - "
" I was cheered by adding 1 extra rental days although I provided all documents confirming the charge was not true. "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 5
MARSEILLE, FR - Reviewed by MICHAEL - 08 May 2025
" Normal service, as you expect "
" The car was not so clean, but was in very good condition and I enjoyed driving it. I would have preferred to have the signed contract with pickup not after drop off, as other agencies normality do. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 9
LYON, FR - Reviewed by LUBOMIR - 09 April 2025
" Let's do it next time. "
" It's not big but I hope we will use your car again. "
Value for Money: 1 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by IAIN - 25 March 2025
" Overall good. Car quality was particularly high. "
" Good car with winter tyres as booked. Collection was easy though there was some unrecorded damage that had to added to the damage report before leaving. Return was easy though no-one was present to give a receipt meaning I had to use pictures. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
BORDEAUX, FR - Reviewed by NELSON CHRISTIANO - 13 March 2025
" The price was quite high for a short period of time I purchased full insurance and the person at the counter told me they knew nothing about it and having car protection through auto-Europe was risky and not recommended "
" Car was delivered to me dirty. Otherwise person at the desk was very polite and helpful "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 4
MARSEILLE, FR - Reviewed by ARGYRIOS - 13 March 2025
" Very good experience "
" Very good experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BEAUVAIS, FR - Reviewed by JOSEPH - 09 March 2025
" Smooth booking. No hiccups!! Thank you "
" Smooth pick up. Fairly new vehicle provided. Keys dropped off in a box as it was very early morning but got response and receipt confirmation within an hour. Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by IGAL - 07 March 2025
" The site is good and easy to use. But you should be more accurate with the vehicles the suppliers have to offer in each point. "
" I reserved an economy class car not only for a lower price but mainly because I wanted a compact or medium car. As i spent my visit in Paris and around i wanted an easy car for parking. I got a quite big SUV saying "we don't have a smaller one". It is not an upgrade ! I don't like that attitude. Hertz is big enough to keep some more vehicles to fulfill the customer needs and correspond to the reservation class i asked for. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 7
BORDEAUX, FR - Reviewed by ADRIAN - 15 December 2024
" Super!! "
" Super!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by ANDREI - 12 November 2024
" Everything were easy. Although I would really appreciate it if you could add instructions of how to get to the specific car hire office - it was somewhat to hard findings it. As well as to mention the point of dropping off the car. It would be extremely helpful! "
" It was a very smooth renting experience, starting from picking up till the return. Only one thing - the car was not clearly washed, it slightly spoiled the whole impression from the rent. Because streaks and dried drops were visible through the passenger window. As well as there are several traces of bird droppings on the car hood "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BEAUVAIS, FR - Reviewed by ALEKSANDAR - 02 October 2024
" Excellent service as always! "
" Fast pick up and return, very nice and economic car, great service! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PERPIGNAN, FR - Reviewed by PHILLIP - 21 September 2024
" Good experience everything worked smoothly "
" Company experience very good desk operator needs a course on his gruff manner "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NICE, FR - Reviewed by MIHAI - 21 August 2024
" Ok "
" Very good "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by MATEJ - 11 August 2024
" Probably my best rental "
" Very professional "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by ELENA - 09 August 2024
" AU DIDN'T TRY TO HELP ME AT ALL, THEY TOOK MONEY AND DON'T DIDN'T WANT TO SOLVE THE PROBLEM AT ALL "
" They didn't have me my booking car at all... The matter - "abandon" car when they tried to block deposite, because they DIDN'T LET ME TO ENTER PIN CODE "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BEAUVAIS, FR - Reviewed by MARCEL DAN - 28 May 2024
" Good variety of rental cars. Good promotion. "
" Location opposite the airport (100m). Good car in the small class, practically new (Peugeot 208, 3 months old, 3900 km on board). Professional staff. Fast rental. Possibility of drop off outside the program (orl 8-20). Why are almost all rental cars grey colour ? "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by DAVID - 24 May 2024
" I really like autoeurope "
" Not normal to pay 60euros for 2 baby seats for one day. It s cheaper to buy them and it is more expensive than the car almost. "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VALENCE, FR - Reviewed by FREDERIC - 22 May 2024
" RAS "
" I had to interrupt my stay 2 days earlier than expected, and to drop the car early in the morning, outside the opening hours. I was then very dissatisfied when I was sent an email by Hertz to tell me they would charge about 150€ for a mere scratch on a wheel, which I'm pretty sure was not done by me. My initial inspection of the car was quickly done as it was pouring on the outdoors parking lot, so I did not notice anything. Anyway I consider this a rip-off: Hertz will probably never repair this, and they make this kind of traps to people leaving the car without seeing staff, and proceeding with a train trip just afterwards, so unlikely to come back face to face to discuss the issue. I will avoid Hertz in the future for sure. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LYON, FR - Reviewed by OFIR - 26 March 2024
" I am expecting Auto Europe to resolve this issue with Hertz "
" Contrary to what i paid for and reserved the counter forced me to pay an additional 82 E for snow chain that i did not want and did not need. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 8
MARSEILLE, FR - Reviewed by ADRIANA-CRISTINA - 05 March 2024
" Even it was ny first experince with rented car in other country, it was very good. "
" The staff was very friendly even I have changed the car model due to needing a little bigger car and then not managing with the navigator so a man came to solve us the problem. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by JOSEPH - 12 February 2024
" Excellent "
" Fast pick up and uneventful dropoff. Car in good condition "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
MARSEILLE, FR - Reviewed by GEORGI - 09 February 2024
" perfect "
" perfect "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LILLE, FR - Reviewed by JUAN - 07 February 2024
" Very good experience overall "
" everything went smoothly. Counter staff did not speak english so it got complicated at times "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BEAUVAIS, FR - Reviewed by IVAN - 24 November 2023
" Everything was good "
" Everything was good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by JEFF - 15 October 2023
" horrible "
" car did not have a full tank at pickup and we were told we would be reimbursed for the gas (never were). It ran out of washer fluid on first day and we were not reimbursed for the washer fluid and mice damage was in the car "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NANTES, FR - Reviewed by KEVIN - 05 October 2023
" Very easy/quick booking, changes "
" No fuss, just efficiency "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PARIS, FR - Reviewed by EHOUMAN NOEL - 30 September 2023
" Bad experience. Didn't use the radio because couldn't get any song. Couldn't open the tank to fill with gas before returning the car. I informed the desk when I returned the car after three days. Still I was charged 85 € "
" The vehicle's radio was not working. In top of that the cover of the tank was blocked and I was not able to feel the tank before I returned the car. And I had been charged 85 € for that despite the information I had provided at the return desk "
Value for Money: 2 Efficiency of Counter Staff: 10 Expediency of Drop-off: 2 Condition of the Vehicle: 2
MONTPELLIER, FR - Reviewed by MANUEL - 28 September 2023
" Great "
" Great "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BIARRITZ, FR - Reviewed by JURE - 26 September 2023
" It depends, how my situation will be resolved. "
" I was very disappointed on service – or better no service from Herz Company. The plane was late, and I tried to inform them over the phone. They ignored several of my calls. I tried also through Auto Europe and the lady from Herz refuse to wait for me or to leave the car keys somewhere at the airport. Hertz employer knew for delay of 20 minutes (10.50 PM), and she didn't care. I needed to go from Biarritz Airport to San Sebastian by taxi, because I couldn't get a car rented! It is not acceptable for a company of such great reputation! I demand to be fully reimbursed since I paid the full value of the rent. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PARIS, FR - Reviewed by FABIO - 11 September 2023
" very good "
" Very good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BEAUVAIS, FR - Reviewed by RADU - 27 August 2023
" Very good experience "
" Very pleasant "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by SIMON - 19 August 2023
" Car rental is a cowboy industry, with up selling, and spurious charges at every turn. I expect you to contact me with an offer of compensation. "
" I booked via your website with fully comprehensive insurance. Hertz didn't have any record of the car having full insurance on their system. I showed them the screen shot proving it, but they said they didn't agree, and if I had an accident, I would have to take it up with you or my credit card company. (Given this is false advertising). Then they said the car they gave me was "similar" to the one on the booking, but their definition of similar isn't the same as autoeurope and I should book directly in future. The car provided has a significantly smaller boot volume, so definitively not at all similar. We had to travel with one of our 2 suitcases on the front passages seat. Not acceptable again. "
Value for Money: 4 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
PARIS, FR - Reviewed by STEPHANE - 06 August 2023
" Large choice, generally good price "
" Only one counter hetrz open in CDG, with only one person. Although I made the check-in online, very long procedure at the counter. In addition, cars not ready and all customers had to wait at least 15 minutes extra to have the car brought to the pick up station. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NIMES, FR - Reviewed by STEPHEN - 05 August 2023
" Easy to navigate, simple, economic, numerous choices and refundable "
" very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by CHRISTOPHER - 17 July 2023
" Please support me in getting those things straight. "
" Until now no cinfimation of dropp off was sent. Neither was any final bill sent. Neither was my email escalation to Hertz answered. So far this was the worst experience.. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 9
MARSEILLE, FR - Reviewed by BRENDAN - 16 July 2023
" Our Flight arrived late Hertz stayed open till 1am to facilitate customers "
" Our Flight arrived late Hertz stayed open till 1am to facilitate customers "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by CHAN HENG - 20 June 2023
" Generally Good. "
" Generally Good. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
BEAUVAIS, FR - Reviewed by ALEKSANDAR - 19 June 2023
" Excellent! "
" Everything went perfectly well and smoothly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by EAMONN - 16 June 2023
" I always use this website for all my car hire needs in Europe and America "
" Very efficeint and excellent counter manners "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by JEAN-MARIE - 07 June 2023
" With AutoEurope as always perfect "
" Unfortunately this was a full electrtic car, and the place I used to stay is minimum 5-6 km away from the nearest charger!!! Luckily I didn't have really many km to drive and the charge (85% when taking over) did last up to return (12%)! The next time I book a car I'll specify FUEL NOT ELECTRIC! Another point of dislike: it is highly recommended to make pre-check-in online, to speed up the procedure - in this case it was of NO UTILITY, as I was told some "every one in the line did it" but in reality it was not the case and people got served in the order of "first come first served" ! "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 8
BEAUVAIS, FR - Reviewed by CATALIN DORIN - 05 June 2023
" - "
" I am very unhappy with the Hertz team in Beauvais. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 4
PARIS, FR - Reviewed by RADU-GEORGE - 29 May 2023
" As ever, AutoEurope is perfect! "
" Pickup from CDG was fine. Drop Off in Montparnasse could have been better. It wasn't mentioned that the DropOff and the Hertz office where I wanted to pay with a separate card the Different Drop Off charge was not in the same location. I literally ran to catch it still opened (with luggage's after me) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
PARIS, FR - Reviewed by GONCALO - 04 May 2023
" Overall great experience "
" Great! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by PLAMEN - 28 April 2023
" Perfect service "
" Perfect service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LYON, FR - Reviewed by BERND - 14 April 2023
" very good "
" very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by BERTRAND - 19 March 2023
" Auto Europe us surely the best way to be sure to find the best deal to rent any kind if cars at the best price anywhere Good application "
" Hertz team was pleasant professionnal efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BEAUVAIS, FR - Reviewed by MARKKU - 26 February 2023
" Everything went as it should. Additionally, I got bigger car with automatic gears. "
" Everything went as it should. Additionally, I got bigger car with automatic gears. Yes, I have their customer card. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by DMITRY - 12 January 2023
" No feedback "
" Despite the booking was done and prepaid through Autoeurope, the Hertz person told me I need to have a premium credit card to get the car. I had to push him to get the car I prepaid. Finally, he agreed, but asked me to provide proof of my permanent address in France. "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PARIS, FR - Reviewed by LAWRENCE - 22 December 2022
" I have always been very satisfied with AutoEurope. "
" I would have given 10 for everything, BUT on the collection of the car I asked about recharging facilities in Paris and they told me that there was no problem at all. THAT WAS NOT TRUE! There are hardly any recharging points and the on-street ones do not accept credit cards, you require an account with some company the operates the charging points. I was forced to find a Fiat dealer who fortunately was very helpful and charged the car for me. Tha range of the Fiat 500 was appalling, I drove 111 km and the battery dropped from 100% charged to 11%! After the charge I drove another 67 km by the time I returned the car and the battery had dropped from 100% to 58%. The comfortable range of the car was only 100 km between full charges and a full charge from 10% takes 6 hours. I suggest that you warn clients that the real range of an electric car is only half of the manufacturer's claims and it is essential to ask what the TRUE SITUATION about charging stations is before hiring an electric car. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by ORKUN - 23 November 2022
" I am pleased. "
" Easy pick-up and drop-off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by CRISTIAN - 14 November 2022
" Your voucher states that the credit card block will be 1000€, but instead Hertz blocked 2250€. When I asked, Hertz said that it's autoeurope's mistake "
" Good experience "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BEAUVAIS, FR - Reviewed by PAULA ADRIANA - 20 October 2022
" ok. "
" The representative of Hertz should advise that the gas station next to the Beauvais airport is closed. And also to advise that the quantity of gas that you may buy in France is limited to a certain amount of money (e.g. 40 Euro). "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by FILIP - 14 October 2022
" our flight was delayed with 2 hours and we would arrive in marseille at 23,30 this was also closing time for herz.... I could not take direct contact with herz but the helpdesk from autoEurope informed them with our late arrival and stayed open. this was verry kind ! "
" correct handling , very friendly and not to pushy with extra insurance "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by NILO - 19 September 2022
" It was a good experience "
" good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by GERARD - 30 August 2022
" Hopefully the price of Car Rentals will return to normal ( pre-covid ) prices soon. "
" All good. Everything went well. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BEAUVAIS, FR - Reviewed by ALEKSANDAR - 12 August 2022
" Everything was as promised "
" Very kind and helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PARIS, FR - Reviewed by HERMAN - 24 July 2022
" Verification process after booking of vehicle was confirmed was quite overboard and I felt quite vulnerable sending scanned photos of my creditcard, drivers licence and passports over the internet. Otherwise very happy with the vehicle and the the service. "
" An allround positive and satisfactory experience. Thank you! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
RENNES, FR - Reviewed by BARCLAY - 18 July 2022
" Autoeurope Good, hertz would not use again. "
" Staff good. Car was dirty on pick up and on 80% full of fuel. Car was specifically small than the one booked. On return car was full of fuel yet was charged over 50 euros as they stated it was not. "
Value for Money: 3 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 3
PARIS, FR - Reviewed by GERY - 13 July 2022
" - "
" - "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by CLINTON - 08 July 2022
" Perfect "
" Perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by SURBHIT - 05 July 2022
" Worst company ever. Never using Hertz ever again. "
" Horrible experience at Hertz. They did not honour the contract with Auto Europe and charged us extra for insurance even though it was clearly included in the contract. Further many problems were faced related to tyre puncture, car replacement and their staff's inadequacy to help. Pathetic people. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PARIS, FR - Reviewed by RAZVAN - 30 June 2022
" Everything went smooth. "
" I would have expected Hertz to provide a better vehicle. The car in question had 70+ thousand kilometers and the brake disks were oval, so every time I pressed the pedal the car would judder. The car was drivable, but not what I was expecting. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 5
CLERMONT FERRAND, FR - Reviewed by ANUJ - 29 June 2022
" All automatic cars have gps as default equipment, but its still charges as optional equipment. I believe this is excessive esp when you already pay a substantial premium for automatics over manuals. Other than this AE has always met expectations. "
" Overall ok, but car wasnt in great condition (internal cleaning, lots of scratches and dents) and over 80000kms clocked (usually received newr cars in mint condition) "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 6
CHARTRES, FR - Reviewed by WILLIAM - 19 June 2022
" Auto Europe representatives were easy to reach and polite. However, they could not deal with any issues arising during the rental, abs instead directed at questions to Hertz. This is poor customer service. "
" Pickup in Chartres was easy and professional. Excellent staff there. However, it was difficult to contact Hertz in France. Email didn't work, and telephoning Hertz at both its central number and Bordeaux location was next to impossible. Also. Drop off at Bordeaux Gare St. Jean was confusing because 1) Google has the wrong address, 2) no signage in the area of the gare directing us to the drop off location, and 3) no clear instructions in the car park about how to relinquish custody of the vehicle. Changes to the scheduled itinerary are difficult to make because responsibility for the rental seems to be divided between offices. This caused me too much time trying to reach the right Hertz representative. Not sure I would rend from Hertz in the future. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 4 Condition of the Vehicle: 8
TOULOUSE, FR - Reviewed by DANIEL - 14 June 2022
" Autoeurope is great but hertz no good "
" They took a guarantee, its been a week and they have not refunded. "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 7
BORDEAUX, FR - Reviewed by JAKUB - 12 June 2022
" Overall a very smooth experience. "
" Very nice lady at the counter, and she spoke good English! Also the place was not crowded, both during pick-up and drop-off. A completely trouble-free experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by ISABELLE - 31 May 2022
" see above "
" We paid for a car for 7 days. We missed picking it up late in the afternoon. When we arrived the next day to pick up they refused to give us a car that we paid for. They made us pay an extra $300 for 6 days instead of 7. When we picked up the car they told us we had a 90 minute grace period to drop off the car. We were well within the 90 minute grace period when we dropped the car and were charged a late fee drop off of $11.50 anyway. We called Auto Europe from Hertz before renting the new car from Hertz and we were told there is nothing that would be done about it. The agent refused to transfer us to a supervisor and said you lost your money. So we sent you an email to have you straighten it out with Hertz. Eight days later we haven't received a response from Auto Europe. So we contested the charges to both you and Hertz. Despite knowing we paid for the car for a week Hertz refused to give us a car and your company refused to do anything about it. We are not paying twice for the same car. Since you didn't have the time or inclination to resolve the problem we have notified our credit card company to cancel payments to both you and Hertz until this is resolved. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 2
LYON, FR - Reviewed by RALPH - 16 May 2022
" I tried to reach out Auto Europe numerous times without success. Auto Europe did not get back to me... "
" The Lyon Perrache agency has been closed for 2 years. My car was not ready and I had to go to Lyon Part Dieu to get my car. I was scheduled to pick up my car at Lyon Perrache at 8.00am and Lyon Part Dieu did not open until 9.00 am. The cxar returnwas also a nightmare as the street where the return parking was located was closed on one end and featured a no access sign on the other.... "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
RENNES, FR - Reviewed by JAN HENK - 08 May 2022
" Hope Auto Europe next time finds me a company that provide the help Hertz refused me "
" My only BIG disappointment is that as I asked for someone to show me the car this service was not possible. I wanted to be shown a couple of things like how to reverse and how to open the petrol tank (something which is not always obvious). Indeed the reverse problem materialised and I did not dare park in my garden. I had to ask a friend whom I remembered has a DS to be explained how to reverse : not at all an obvious thing. "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
PARIS, FR - Reviewed by XAVIER ANAND - 02 May 2022
" Got a new car "
" Everything was seamless and quick "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by PANAGIOTIS - 02 March 2022
" Overall very nice experience "
" Not very detailed explanation of the additional costs of car rental. After sales, they have never picked up the phone, dispate my numerous phone calls. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PARIS, FR - Reviewed by UILLAMS - 26 February 2022
" Best "
" Best "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BEAUVAIS, FR - Reviewed by RAMON - 04 January 2022
" Not at all pleased with what Hertz offered us. This is the first time ever in all these years that I ended up having to accept a DOWNGRADE, and not receiving any compensation at all for the inconvenience. I will avoid booking with hertz again in the future. "
" 1. There was no car available in the category we booked. 2. The 'upgrade' offered was a 9-seater van... how ridiculous, for a group of 5 3. The car had a mileage of over 85,000km and it had mulfunctioning parts, such as the airvents and the gearbox was cranky 4. The touchscreen was jammed, and we had to clean it ourselves with alcohol to get it working 5. The car had clearly been used quite a lot... and the driver's side door never closed properly to be 100% airtight "
Value for Money: 2 Efficiency of Counter Staff: 7 Expediency of Drop-off: 5 Condition of the Vehicle: 1
BORDEAUX, FR - Reviewed by REMKO - 03 January 2022
" Good site functionality, although can still be better. And good prices. "
" I dropped the car off at a different location: Bordeaux train station. Because I read on google reviews it was hard to find, I wrote a message to Hertz asking for detailed instructions. I got a response with only the address which I already told them. Why not send a map? And indeed, when I dropped off, it was unclear which garage, so I wasted a lot of time and had a lot of stress dropping off the car. The next day I got another mail from Hertz with contact information of the drop off location. Too late, and useless. Major Fails of Hertz. "
Value for Money: 4 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 4
TARBES, FR - Reviewed by RAYMOND - 16 December 2021
" Very good service and fair prices "
" Car was not exactly the one I selected when doing the reservation but was still provided with a good alternate "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BEAUVAIS, FR - Reviewed by IVO - 09 December 2021
" Perfect "
" Everything was perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by RUTH - 06 November 2021
" My experience was negative. I would not recommend hertz due to safety issues or Europe Car due to the undisclosed additional charges, the mis advertisement of insurance and the lack of quality assurance. "
" There were MANY unmentioned additional fees that your platform did not mention including insurance via you DID NOT roll over to hertz, or a 250 euro deposit. The BBC windshield wipers on the car were inefficient and made driving in the rain dangerous and impossible. How they released a car to to driven with poor windshield wipers in Paris in November is beyond me. This isn't California coast weather. "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
PARIS, FR - Reviewed by SERDAR - 04 November 2021
" I liked service . Thanks "
" It was great. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by ADRIAN RAZVAN - 22 October 2021
" Very friendly and easy to use platform. Good prices. Good information shared via e-mail. "
" Very nice and fast check-in and check-out, easy to use pre-check-in, nice and friendly personnel. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LYON, FR - Reviewed by FABIAN - 19 August 2021
" Not really since we had much better experience with Alamo and Budget recently. We don't need to deal with rental companies that obvsly don't care and listen to their customers. "
" Very rude staff. The car was full dog hair and not properly cleaned. Staff did not offer us another car nor any fuel discount. Drop off staff was more friendly and was really wondering why we haven't been offered another car or fuel voucher. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 8
ANGERS, FR - Reviewed by ROMAIN - 02 January 2021
" Worst experience ever with no reimbursement despite not being able to rent the car due to Hertz staff refusal..... "
" They refused to rent me the car because my license was in 2 pieces. I litterally lost 70 euros... "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by ANTÓNIO - 11 September 2020
" The agency was closed; Hertz did not warned me ou auto europe of the agency closure; had to go to another agency and wait 01:30 to pick up my car. "
" The agency was closed; Hertz did not warned me ou auto europe of the agency closure; had to go to another agency and wait 01:30 to pick up my car. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BORDEAUX, FR - Reviewed by BERNARD - 28 March 2020
" Not great "
" customer service officer was unhelpful. Did not explain well how to find the car, didn't give me a condition report "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 2
NICE, FR - Reviewed by PIETER - 19 March 2020
" Stil very unclear what is insured, each time car rentals asking that i can make an Insurance upon renting. "
" Absolutely no cooperation that i have to return the car earlier due to corona virus. They were not willing to return costs of one day. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 6 Condition of the Vehicle: 8
LYON, FR - Reviewed by MARIUS - 09 March 2020
" good overall, except return of guarantee "
" Hertz has not released the guarantee of the vehicle to my credit card yet, although it was supposed to be released on the last Friday. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by ELIANE - 24 February 2020
" All ok "
" Personnel drop off may be more friendly "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 7
PARIS, FR - Reviewed by KHALID - 25 January 2020
" Dirty car and a very long wait at the counter. But got a little upgrade (but the car was also dirty) "
" Dirty car and a very long wait at the counter. But got a little upgrade (but the car was also dirty) "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 3
PARIS, FR - Reviewed by ARTUR - 25 January 2020
" It is the first time I'm working with Hertz, I prefer Eorop car orneven Sixt rent a car. "
" When we return the car , the location of drop off the car is a litlle confuse. The car is not inspected in front of us , nobory is there to receive the car and we have to come down to drop off the key. The employee just said ' you can go we send the receipt by email" I"m concerning what they gonna do next. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 7
METZ, FR - Reviewed by PEIFER - 15 January 2020
" top "
" top "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LE HAVRE, FR - Reviewed by ZANETA - 09 January 2020
" Good "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by JENS - 03 January 2020
" Great. "
" Car was good overall. The car had a lot of unregistered dings and dents all over the car. Windshields needs better cleaning, and especially the front windshield on the inside was so FILTHY and DIRTY, so as soon the sunshine hit the windshield, you were completely blinded, because of the filth on the windshield. A serious safety hassard! It took over an hour in que to get the key, with only 5 persons in front of the que. Very unsatisfied! "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 6
STRASBOURG, FR - Reviewed by ARISTEIDIS MICHAIL - 03 January 2020
" Although I clearly remember the Cross-country boarder fees to being selected and payed on time of the booking in HERTZ they charged me again. "
" They have charged my card with 270€ (Warranty) Which have not been refunded yet. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MARSEILLE, FR - Reviewed by EVA - 02 January 2020
" 10 - Very Likely "
" 10 - very likely "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIARRITZ, FR - Reviewed by STEVEN - 12 December 2019
" I've had nothing but positive interaction with Auto Europe. I use the service every year. Thank you. "
" Hertz always provides the nicest, most efficient service. Preferable to all other rental companies. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
RENNES, FR - Reviewed by JOHN - 04 December 2019
" Autoeurope is an easy to use efficient booking service. Highly recommendable. "
" Fuel blockade resulted in no fuel at nearby petrol stations. This resulted in a charge of €61.36 for 14.63 litres of fuel worth €23.26 at normal pump prices. Two charges on the invoice. 14.63 litres @ 2.64 for fuel and service plus €12.50 service. All plus VAT. It is a rip off at the best of times but with fuel shortages it is an insult. Plus hard to see how they got 14.63 litres into a 50 litre tank already 80% full. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
NICE, FR - Reviewed by RENÉ - 28 November 2019
" Auto Europe should explain better or in a more visible way at booking time what the excess cover exactly covers and how. We hear from rental companies that we would have to pay big amounts in case of collision (responsible or not) and that Auto Europe would reimburse later. Is that true? The insurance situation is the most stressful part of renting a car, with most rental agencies. "
" I had booked a Mini and they gave me a Fiat Panda. I found the quality of the car very low. The insurance conditions are always confusing and a source of stress, especially when we have already purchased the excess cover from Auto Europe and that the rental company still asks if we want to pay a supplement to insure the car. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MARSEILLE, FR - Reviewed by TOMAS - 30 October 2019
" Easy to use, good correspondence, swift process. "
" good experience. drop-off a bit unclear. Also, have not received the deposit back yet. Anything we can do about that? Best "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 8
TOULOUSE, FR - Reviewed by SEMINA - 30 October 2019
" Very satisfying "
" Very satisfying experience and polite personel "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AVIGNON, FR - Reviewed by THERESA - 18 October 2019
" See above "
" It was very good. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
FIGARI, FR - Reviewed by RALF - 12 October 2019
" Hertz told me at pickup that there was a €60 fee for dropping the car off at a different location from the pick-up. At no point did Auto Europe communicate this to me. "
" It was pretty much perfect. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BAYEUX, FR - Reviewed by MARILYN - 12 October 2019
" Easier to drive in France than I thought "
" Difficult to drop off car in Tours due to location; also very expensive for just 2 days "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 9
AVIGNON, FR - Reviewed by ANNE - 01 October 2019
" Online was fine "
" Very rude and argumentative agent - I still think I was overcharged and even though the tank was full - we filled up right before entering the drop off was charged for gas. Also would not take my hertz gold member number - over all a very poor experience which took almost an hour to complete before getting the rental "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 7
PARIS, FR - Reviewed by DIRK - 25 September 2019
" Autoeurope is fine. "
" I cannot conclude, the return office was closed and I dropped off the key. I have not heard anything since. The car was not the one reserved, and it was full of scratches, already somewhat older (60,000km). It took 1 hour waiting time at the counter to get the car. "
Value for Money: 8 Efficiency of Counter Staff: 3 Expediency of Drop-off: 5 Condition of the Vehicle: 4
NICE, FR - Reviewed by THOMAS - 15 September 2019
" The entire process, from booking to returning, was very easy...and the price was great too. "
" They were great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by ANAMARIA - 15 September 2019
" unfortunate, but these things still happen... "
" The pick-up office was unexpectedly closed, we had no number to call for info or help, a local garage worker did everything he could to find us an alternative location. At the second location, I was very reluctantly given another car, I was asked to promise several times to bring it back on time, since it was needed for another customer the following day, then told that I would be charged extra for the car (it was automatic and I had booked a manual). Although I signed for the new price (I really needed the car and I was already 2 hours late), the final invoice included a compensation for the extra charge, so ultimately the price was not an issue. However, better customer service would have been required given the situation. "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 8
ANTIBES, FR - Reviewed by PRASHANT - 12 September 2019
" Na "
" Had good experience with Hertz before. Would recommend "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by HANNA - 11 September 2019
" N/A "
" While the counter staff were very friendly and finally were honest to why there was such a delay in retrieval of the car.... only 2.5hrs to collect the car? It's normal... "
Value for Money: 7 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PARIS, FR - Reviewed by IMAD - 10 September 2019
" The experience with AutoEurope was great as usual - this is was our 3rd time working with you. However, the experience with Hertz was extremely bad, and not worth our money. "
" We waited for almost 1.5 hour before picking up the car. The staff was rude, inefficient, and slow. The car was very dirty from inside and outside. Food, dust, dirty seats, armrests, etc. From outside, it was extremely dirty too. Having 2 kids in the car, and a long road trip, this was a really bad situation. We have taken pictures in case you need them. Contrary to the norm, the car's tank was only 50% full. It should normally be "pick up full and return full." "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 1
CANNES, FR - Reviewed by FRANCIS - 04 September 2019
" Except drop off and invoicing problems , everything was OK "
" Catastrophic drops off. This is a public parking which was full, therefore not possible to access HERTZ parking. Lot f cars waiting at parking entrance and we have been obliged to wait for about 30 minutes. Only HERTZ maintenance Staff at parking location, no clerical Staff, therefor obliged to walk to HERTZ counter for about 10 minutes, without clear indication for the way. I was obliged to ask to a nearby hotel where is HERTZ counter. HERTZ invoicing is quite confusing and at this day I did not understand yet how much I paid. I shall check it at my next bank statement. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 9
TOULOUSE, FR - Reviewed by PETER - 06 August 2019
" I "
" I "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
NICE, FR - Reviewed by DMYTRO - 22 July 2019
" My dear friends, if you accept different names for the driver and for the card holder at the stage of booking, and then tell me I am fined for that, please do not expect I will give you any good feedback. "
" My dear friends, if you accept different names for the driver and for the card holder at the stage of booking, and then tell me I am fined for that, please do not expect I will give you any good feedback. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NICE, FR - Reviewed by STEPHAN - 19 July 2019
" you should warn customers about Hertz cross border fee "
" Hidden cross border fees to take a vehicle from Nice to neighbouring Italy, not mentioned in their rental terms which shows a map of all Europe and says that you are allowed to take the vehicle everywhere. Surprise fee at rental pick up. At times of EU open borders anacronistic and misleading, I have not experienced this with any other rental agency. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 5
PARIS, FR - Reviewed by SIDDHARTH DEEPAK - 18 July 2019
" I wish Auto Europe had been more supportive when we called them. They just raised their hands and told us to speak to Hertz. "
" No one had informed us that the car is to be filled with Petrol and not Diesel. In France petrol is called Essence. No one from the hertz team informed us that we needed to fill essence in the car. We ended up filling diesel and the car broke down. We wasted an entire day trying to get a replacement car and getting the current car towed away. The replacement car was made available the next day at a different town than we were staying and we had to take a train and two buses to get there. Horrible experience. "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
STRASBOURG, FR - Reviewed by PETROS - 10 July 2019
" It was a really very bad experience. "
" It was a really very bad experience. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BEAUVAIS, FR - Reviewed by LIVIU - 10 July 2019
" very god experience in total "
" very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PARIS, FR - Reviewed by JOHN - 06 July 2019
" It took Hertz over an hour to get us our car "
" We had to change our pick up time and Hertz was very inflexible. "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 7 Condition of the Vehicle: 6
AVIGNON, FR - Reviewed by AD - 02 July 2019
" All good. "
" I didn't have my passport with me Nd they refused to let me have car until I produced it. We are still in the EU and I had a valid EU driving licence plus other iD. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
TOULOUSE, FR - Reviewed by GORM - 01 July 2019
" You guys can not read and understand English and that is a major issue, - cheating / fraud comes to mind. When a sentence states Car brand x or similar Estate / Wagon it means that there is a freedom for you to choose brand but the similar does not embrace the work Estate / Wagon, - - go and learn some English for crying loud "
" You guys can not read and understand English and that is a major issue, - cheating / fraud comes to mind. When a sentence states Car brand x or similar Estate / Wagon it means that there is a freedom for you to choose brand but the similar does not embrace the work Estate / Wagon, - - go and learn some English for crying loud "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 5 Condition of the Vehicle: 1
PARIS, FR - Reviewed by HRISTO - 23 June 2019
" The voucher credited by Hertz on the final bill was slightly less than the value of the voucher I paid to AutoEurope. Why was that? "
" Somewhat slow service at pick up due to one very slow customer. However we were upgraded which was nice. At return there was a wrong sign and spent 30 min looking for the correct level in the parking lot to find where to return the car. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 10
PARIS, FR - Reviewed by WALTER - 17 June 2019
" no comment "
" When I picked up the car at 9 am, I let Martine know I would be dropping it off a week later at 9 am. She said I could bring it back as late as 10 am. We returned home at 2 am and the traffic was bad, so I did not get there until 10am. She was still not there so I left it with the store attendant who said everything was fine. When I received the final bill, I was charged for at late fee and an extra day. It doesn't make sense to be charged for both, but I had returned it as specified. I spoke with Martine who told me that was the way it was. Truth is everytime I have rented a car in France I have had some additional charge at the end. The car was great, the initial price was fair, but the charge at the end made it sour. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by GEORGIOS - 11 June 2019
" not a happy one "
" Voucher n° EU15433480-1 HERTZ Confirmation # H8554381319 date November 2018 !!! My wife and I made this reservation for 7 days : from 1 June 2019 around 10 :00 hours from Bordeaux – Gare St. Jean to 7 June 2019 around 16:00 hours returned to Merignac airport – Bordeaux. We had made the reservation for an Economy car 4 doors and the confirmation wrote that it would be a Peugeot 208 or similar. The lady at HERTZ desk, whose name doesn't appear in the contract, gave us a car of a superior category and when I asked the mark and model of the car, she said it was a DACIA DUSTER. Initially I refused such a big bulky car but the lady answered us that she didn't have the type we had asked for, only a very small FIAT. So, we were forced to accept the DACIA DUSTER and afterwards we discovered that - it consumed much more fuel than what we had anticipated - Its volume made the driving very difficult in the cities - Very difficult to park it in the parking spaces, especially if there were other cars on the right and the left we couldn't open the doors - When driving on the national highways, beyond the speed of 100 km, the air blew so much the car that I had to correct the steering wheel all the time. I would like to remind you that in 2017 we had rented a Renault Twingo equipped with GPS and a rear view camera from EUROPCAR. I really am sorry that I have to write to you my complaints but since the reservation was done and confirmed in November 2018, we expected a better service from HERTZ. Giorgios PANETHYMITAKIS "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 6 Condition of the Vehicle: 5
NANTES, FR - Reviewed by JIRI - 03 June 2019
" All was perfect. "
" All was perfect. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by VLADIMIR - 27 May 2019
" I can recommend. "
" Good experience. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
PAU, FR - Reviewed by JACK - 13 May 2019
" There was confusion about GPS being included in the rental, and due to the one way drop, I removed it. But the car ended up having GPS onboard. "
" Staff was much friendlier and provided better service than Europcar. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 6
NICE, FR - Reviewed by JOHANNES - 12 May 2019
" What I liked here was that when bringing the car back, the service men were waiting me and within two minutes they checked the car on damages and were providing me the final invoice. "
" For me the (extra) insurance thing is still a hot issue. Not to draw my (holiday) wallet immediately in case of an (small) accident is important for me. The guy at the counter said that despite my full coverage with Auto Europe if something happens with the tires or windshield I have to pay the full costs and try to claim it back at Auto Europe afterwards. This info was for me enough to buy an unnecessary extra coverage for tires and windshield for EUR 80. Why can't Auto Europe make a deal with the rental company that their insurance policy is accepted by the rental company and that in case of a tire or windshield problem the tenant is free of paying the costs. This should be an issue handled between Auto Europe and the rental company. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by WEI-TZU - 01 May 2019
" Good experience for the vihicle and hires. "
" Great counter and car. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PARIS, FR - Reviewed by SYED - 18 April 2019
" I have taken the car upon arrival at Paris airport and dropped at Geneva. Renault Scenic is a excellent car. Many Thanks to Hertz and Autoeurope. "
" Even though I booked the car 12hrs prior to arrival. The car was ready and we enjoyed driving all around Europe... "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by JOSE ANTONIO - 22 March 2019
" The problem was not with auto europe, it was with Hertz. Eventhough, I wont specifically recommend both. "
" After we had a trouble with the tire, we stuck in the place for one more night and no extra support provided from the company. Also, really bad attitude from the costumer service especially Annecy and Antony(Paris) ones. "
Value for Money: 4 Efficiency of Counter Staff: 3 Expediency of Drop-off: 3 Condition of the Vehicle: 7
MULHOUSE, FR - Reviewed by JOAQUIN CARCELLER - 17 March 2019
" no comments here. Please see above answer on question # 3. Thank you "
" Overall my experience was very good. My only disappointment was in returning the car in the Paris Train station where in the drop off area (parking lot) could not accommodate the size of the car (van) that I rented. And person at that site only advised us of the alternative after 2 failed attempts at entering or about 45mins to 1hr of waiting (good thing I was not alone in the van or else if would have been longer. Hope this can be addressed so as not to unduly delay and annoy your customers. Thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 4 Condition of the Vehicle: 10
LYON, FR - Reviewed by DANNY - 12 March 2019
" Will use again. "
" Not bad "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by GUY - 03 March 2019
" The only issue i had was the fact that HERTZ didn't acknowledge the "Refundable Excess with Super Cover" deal i paid for. other then that and pending i wont receive some BS Payment request from HERTZ , i think you prices and service are excellent "
" The staff was inattentive , the pick up point of the vehicle is situated relatively far from the counter , this was not explained, it would be logical to have brought the car over after things were settled, rather then we (party of 8+suitcases) were expected to walk almost 2 blocks to the car. farther more, i purchased the "Refundable Excess with Super Cover" from you, the staff said that there is no such cover on my voucher and that i am expected to pay in case of damage , all the words and proof shown didn't help.... "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 8
GENEVA, FR - Reviewed by RICHARD - 06 February 2019
" Disappointed that safe tyres for conditions on road were a chargeable extra. "
" Asked by counter staff in Geneva if I was going anywhere snowy, asvI should pay 30 euro per day for winter tyres. It was snowing heavily outside with snow settled on the roads. Bit of a daft question, why rent unsuitable vehicles? "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, FR - Reviewed by ALEXEY - 01 February 2019
" No problems with Auto Europe, good and efficient as always. "
" My guess is that a lot of the rentals in Geneva in winter time are to go skiing in the alps. Hertz provides their rental cars on summer tires (the law in France doesn't enforce winter tyres) and then tries to upsell winter tyres at a crazy price (they proposed 234 euros for 10 days, this is +60% on top of the rental price). It's a shame that Hertz wants to rip off their customers in exchange for a safe driving experience. Otherwise the car is in good condition (with some scratches of course) and the staff are quite friendly. This is not only Hertz by the way, in most French airports in close proximity to the Alps most rental car companies do the same thing. Not cool. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PARIS, FR - Reviewed by CARLOS MARIA - 09 January 2019
" My only concern was the car was dirty inside, lots of trash, dirty cup holders and a used diaper under the seat... "
" Great cars and value for money "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
LYON, FR - Reviewed by WILLIAM - 05 January 2019
" Very easy "
" It all went very smoothly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by KNAPORN - 08 December 2018
" Good choice of car "
" The staff at the pick up is like in sleeping mode. they rarely give you info but trying to sell you an upgrade one "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
PARIS, FR - Reviewed by FLORENCIA - 21 November 2018
" Everything was OK "
" Great, specially the office attention "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by SAIFULLAH - 19 November 2018
" Over all experince with the company was good, staff at the reception (pick up and droup out) were cooperative. "
" The car size was smaller then expected, although the vehicle class was same but due to the shape, it was smaller. I requested for change but no sucess and it took us almost two hours and in the end I had to take the same vehicle. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
TOULOUSE, FR - Reviewed by DHARMA KALYAN - 07 November 2018
" Good experience "
" Was quite easy and efficient both picking the cat as well as dropping it off. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by JEAN-PHILIPPE - 05 November 2018
" Really disappointed . I was underclassified. Hertz give a class car under the class the one I choose initially, futhermore, the car that they gave me has shown a malfunction. A warning light appeared 1 day after my first rental day. Hence I was not able to use this car as I expected. It is unacceptable. "
" Really disappointed . I was underclassified. Hertz give a class car under the class the one I choose initially, futhermore, the car that they gave me has shown a malfunction. A warning light appeared 1 day after my first rental day. Hence I was not able to use this car as I expected. It is unacceptable. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 6 Condition of the Vehicle: 1
PARIS, FR - Reviewed by SANAND - 05 November 2018
" I appreciated the car but the it took me almost an hour to get it coz of the poor management of the queue by the staff. Moreover , I find the clause of having to pay 73 € upon return on not filling it to full tank as a rip off. "
" I had to pay 73 euros despite having more than half tank of fuel which I find a rip off "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 8
PARIS, FR - Reviewed by MENGTE - 25 October 2018
" Not so good experience to deal with the Hertz counter stuff, the efficiency is so bad, the guy didn't follow the original contract terms and conditions I made with Autoeurope, they always tried to add/sell some personal insurance to me, so we had to argue the rental fee because the price they shown me was much higher than the original contract price. By the way, the car I received was not clean outside and the gas tank was not full......so I didn't have good experiences to deal with Hertz counter stuffs these two times cat rental in France when I pick-up car. I'll hesitate to choose Hertz as my next car rental company and also won't recommend to my friends. "
" Not so good, Frankly speaking ! "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 7
MONTAUBAN, FR - Reviewed by JOAN - 16 October 2018
" I will use auto Europe again to book a car. "
" We had to wait nearly an hour for a car to be delivered to Montauban. The woman who took care of us at Montauban was wonderful. With my little French and her little English we managed the transaction. She did a great job getting the car delivered and handling the paperwork. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by HAMADI - 13 October 2018
" Just that is impossible to reach you on the phone number, I have tried several time and allways on hold during minutes "
" As I arrived earlier than expected at 06:00 PM instead of 07:00 PM, the lady at the Hertz counter has refused to delivery the car and when I told them that I am Gold member in Hertz, she reply me that as I make reservation through a broker and especially AutoEurop, nothing can be done and I have to wait until the time of the reservation. It is really not acceptable. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 1
NICE, FR - Reviewed by KERRY - 09 October 2018
" Auto Europe was very easy to use. "
" The first car they gave us had a non-functioning GPS. We returned that car. The car we ended up with had a tire pressure warning light on all the time, and the inside of the windshield was filthy, which made it almost impossible to see when driving into the sun. Bottom line: they need to do a much better job of making sure their cars are fully functioning and clean before saying they're ready to rent. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 2
NICE, FR - Reviewed by MARTIN - 07 October 2018
" To be repeated "
" Professional. Much more trustworthy than certain cheaper companies I've used. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MONTCHANIN, FR - Reviewed by GORDON - 30 September 2018
" Booking was good, product and service was rubbish "
" I have never before had a rental car with so much pre-existing damage. Every panel except for the roof. And when I collected it and freshly washed and dripping water. Once it dried more pre-existingcdamage was detected so I had to make a 2 hour return trip to get the condition report corrected. For return, the Hertz office was not open at the advertised and booked time so it was not possible to go through the paperwork with anyone to make sure there would be no attempt to bill me for the pre-existing damage. Poor quality vehicle poor service - never Hertz again. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 4
BAYEUX, FR - Reviewed by GARRY - 29 September 2018
" Very efficient. "
" Very efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by TANIA - 27 September 2018
" Horrible "
" After I booked the car through your site I went to the counter and they advised me I couldn't get the car out as the booking was under my name and I had used my mums credit card (who was also there) to book and pay for the initial fee. when I gave them my personal MasterCard debit I was told this was not acceptable. I was not able to change the name of the booking to my mums as I had to do it through yourself nor was I allowed to change the name of the driver to my mum. As we were collecting the car at 07:00 on Sunday morning I was told to contact you without any luck as your office was closed. we were on a time crunch and could not wait until 09:30 for your office to open. As a result we were unable to use the book which we were charged for and I want this amount refunded as we needed to make a separate booking. Lady behind the counter was extremely rude and unhelpful. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
MONTELIMAR, FR - Reviewed by MALCOLM - 25 September 2018
" As above "
" Hertz again provided excellent and cost effective service at both Montlimar and at the easy drop off at Morlaix. The upgraded car, a Fiat Tipo was a pleasure to drive and very economical "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by ENDA NIALL - 24 September 2018
" good "
" good "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SAINT JEAN D'ANGELY, FR - Reviewed by MICHAEL - 21 September 2018
" The procedure was very simple, pricing competitive. Fortunately I took out super cover for refundable excess. I reported the incident on your website on the day of drop off. Other than an automated response I have received no communication from yourselves, however it was only a few days ago. "
" Slight damage to car on return. I was given a form in french to sign acknowledging the damage. When I left I was given a carbon copy of this form which was in English. when I read this form I should have been shown a matrix showing the amount estimated to repair the damage. The damage which was very minor, just a scuffed alloy. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 6 Condition of the Vehicle: 10
GENEVA, FR - Reviewed by SERGE - 19 September 2018
" Smooth and flawless rental procedure,.. in keeping with promises ! Thank you. "
" At checking time, counter was understaffed, i.e. creating a waiting time of 45 min. ...! "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTELIMAR, FR - Reviewed by MALCOLM - 16 September 2018
" Thnakyou "
" The Kaptur is an excellent and economical car for touring. Staff in Montelimar very helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by TIMO - 06 September 2018
" - "
" - "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
NICE, FR - Reviewed by MANOJ - 01 September 2018
" Excellent- I would recommend without hesitation. "
" Excellent service. Quick return. Long wait to pick up car though- more counters would be useful during busy times. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by JOSEPH - 25 August 2018
" vehicle could have been in a better condition "
" The vechicle was full of scratches and dents. Seemed like it was comming from a war zone!!! "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 1
NICE, FR - Reviewed by ISABELLE - 22 August 2018
" Good but not excellent "
" Good but not excellent when picking up the car "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by ROAR - 04 August 2018
" Very satisfied "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by ANNA - 02 August 2018
" Overall it was a positive experience. "
" The staff at the counter couldn't clarify the insurance I chose through your website with a partner and told me that I didn't have insurance at all while on the voucher it said that I had super cover. It was confusing. From day 1 the pressure of the bands was low so I had to fix it myself and there was a problem with music as it switched off automatically all the time, but this was unfixable and irritating. "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PARIS, FR - Reviewed by JOEL - 01 August 2018
" It is a good service to get a good price. Only challenge is now dealing with a discrepancy on the final bill with Hertz. "
" Everything was good except I have discrepancy in the final bill and trying to resolve. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 10
CALAIS, FR - Reviewed by LAWRENCE - 01 August 2018
" Would not rent at this location again given difficulty in picking up "
" Hugely inconvenient not having counter at ferry terminal "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by DAVID - 30 July 2018
" There were no hidden charges - usually compulsory insurance charges, as we experienced with Goldcar in Barcelona. We chose an Auto Europe deal with Super Cover, which Hertz accepted. It was not clear at the time that the additional insurance was an Auto Europe policy. We made sure to fill the petrol tank before returning the car, so no extra charges there. "
" There was a long wait, due to the arrival of several flights within a short time. However, it was nice that there were no hidden charges - usually compulsory insurance charges, as we experienced with Goldcar in Barcelona. We chose an Auto Europe deal with Super Cover, which Hertz accepted. It was not clear at the time that the additional insurance was an Auto Europe policy. We made sure to fill the petrol tank before returning the car, so no extra charges there. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PIERRELATTE, FR - Reviewed by TERESE - 27 July 2018
" In my experience, when a car size is requested and it is not available, I am upgraded to the next size up, not down!!! My husband is 6feet 2inches tall. he had great difficulty getting in and out of the FIAT 500 :( "
" I requested a "B" compact car and got an "A" sized Fiat 500. THE CAR HAD NO ROOF!!! It only has a piece of roof glass covering our heads in the very hot summer sun!!! I was not aware of this when I first started driving the vehicle. I thought the sun roof was simply open. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
TOULOUSE, FR - Reviewed by CHRISTAKIS - 27 July 2018
" I ALWAYS HAVE THE BEST PRICES AND SERVICE "
" I am quite sarisfied with Hertz "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, FR - Reviewed by TOM ELMER - 24 July 2018
" Fine "
" Somehow we paid 75 Euro more than expected "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
AVIGNON, FR - Reviewed by BING LAN - 15 July 2018
" nill "
" good! "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ANNECY, FR - Reviewed by BRUCE - 09 July 2018
" Hertz Office closed ... had to wait 45 minutes whilst the Hertz staff were out having lunch !!! This seemed particularly unreasonable as they warned customers if they collected there cars late they might find they had been rented to another client "
" Hertz office closed .Had to wait 45 minutes whilst the staff had lunch !!! This seems particularly unreasonable as Hertz warn customers that if they collect cars late they might find they had been rented to another customer "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTE CARLO, FR - Reviewed by OLA - 05 July 2018
" Should have MC plates "
" Sentrally located, however all cars Had French number plates., even if we were in Monaco "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
SAUMUR, FR - Reviewed by MATTHEW - 01 July 2018
" Km limits are an outdated method for renting cars. "
" The km limit on vehicles is an outdated method to increase the cost of the rental. The overage charges exceeded the full rental rate for the vehicle. "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by CLAUDE - 20 June 2018
" I have been using Auto Europe for many years now and everytime I had to deal with their staff over the phone, I found them always very helpful. "
" Overall satisfied. However, due to an air traffic controller strike, I had to increase the duration of the car rental by 1 day. When ringing Hertz specified phone numbers, I had great difficulties getting someone to answer the phone. It took more than 10 attempts to finally get someone to pick-up the phone. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 9
NICE, FR - Reviewed by ANTON - 19 June 2018
" good company with normal prices. "
" liked everything. good service, fast responce. the only thing is that still no deposit refunded on my card. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by ISABELLE - 15 May 2018
" Very good experience from the beginning to the end "
" Very good experience from the beginning to the end "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by MARIN - 15 May 2018
" Very good customer support. Good choice of suppliers. Functional and intuitive web site. "
" Everything was very smooth with them. Friendly and helpful staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by YEVGEN - 04 May 2018
" Perfect "
" Fast, friendly, clear. New car 700km odo "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by KIERAN - 29 April 2018
" Good price at AutoEurope and very prompt service. Thank you. "
" Good service and car provided "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
BRIVE, FR - Reviewed by KATHLEEN - 29 July 2017
LYON, FR - Reviewed by MARK - 29 July 2017
" Excellent on-line experience. "
" Excellent customer service both acquiring and returning the automobile. The Renault Clio was clean and fully tanked. "
PARIS, FR - Reviewed by DAN - 08 July 2017
" Extreme difficulties in credit card acceptansen. This was due to inexåerienced clerk. "
LILLE, FR - Reviewed by THOMAS - 14 June 2017
" Lower price through Auto Europe Hertz direct website was 50% more expensive. Website user friendly "
" Had to go to Lille Europe instead of Lille Flandres as I initially booked. Unable to gas up because of that. 40? charged for this. I rent the car for 6hours and 110kms and it costs me around 90? (twice as much as announced). I'm a gold member, it's a shame. "
PARIS, FR - Reviewed by ORLANDO - 13 June 2017
LYON, FR - Reviewed by BOGDAN IONUT - 12 June 2017
" I did not manage to take the car because Hertz will not accept a debit card or my wife's credit card. I tried to add her as a driver, however they did not accept that the main driver has not a credit card. Also, I was extremely dissatisfied because AutoEurope did not manage to chnage the booking and said that I will lose my reservation amount. "
" I did not manage to rent the car because Hertz has a policy that does not allow a debit card for renting. I tried to add or change the reservation on my wife's mane (she has a credit card) or use her credit card. I am extremly dissatisfied with theyr costumer support. "
PARIS, FR - Reviewed by INGA - 07 June 2017
PARIS, FR - Reviewed by JAMES - 01 June 2017
" Great deal of difficulty in finding return site. "
PARIS, FR - Reviewed by PETR - 20 May 2017
CLERMONT FERRAND, FR - Reviewed by HAMID - 11 May 2017
PARIS, FR - Reviewed by GINI TEODOR - 05 May 2017
" Though Hertz knew in advance at what hour we will arrived to the renting office to pick-up our car we have to wait at least one hour to bring our car. It wasn?t only our case. A lot of people were waiting for their cars. The queue was long so we spend about 40 minutes in line; plus the additional one hour to receive the car. We ordered 2 child boosters, but the car didn?t came equipped with the child seats so we had to go to another place (nearby) to pick it up. Totally dissatisfied. "
NICE, FR - Reviewed by RADU - 03 May 2017
" I've paid 550.41 euro to Auto Europe and the car rental fee was 512 euro... "
BEAUVAIS, FR - Reviewed by MINDAUGAS - 03 May 2017
LYON, FR - Reviewed by PAVOL - 27 January 2017
AVIGNON, FR - Reviewed by KRISTELE - 02 January 2017
PARIS, FR - Reviewed by GERALDINE - 21 November 2016
" Great experience with auto europe and I'll be back soon! the price is very good and you don't have extras to pay. No bad surprise! and the car was great to drive! "
" All the people I met from HERTZ were very nice and very helpful "
BEAUVAIS, FR - Reviewed by CLAUDIU MIHAIL - 26 October 2016
NICE, FR - Reviewed by GIEDRIUS - 21 October 2016
MARSEILLE, FR - Reviewed by EFSTATHIOS - 09 October 2016
" I asked for a mini car and I was given a family car. So, I had difficulties in parking in the city and during the night someone broke driver's window and the cost for the repair was much more expensive than if I had the mini car... "
BEAUVAIS, FR - Reviewed by CAIUS ADRIAN - 05 October 2016
MARSEILLE, FR - Reviewed by ZORAN - 04 October 2016
" Perfect "
" Very good staff, helpful Thanks "
NICE, FR - Reviewed by TADAS - 29 September 2016
" Missing possibility to update with full insurance after order is finished, but after request by email it was done, so all good. "
" Lady in reception told that car has no scratches, after checking the car I found 5 huge scratches, even the roof was scratched, I had to walk 3 times to get those spots marked in paper. The rest was all good. "
LYON, FR - Reviewed by CEMIL - 21 September 2016
" auto europe always offers good prices "
" i rent renoult captur but they gave renout kangoo, anyway it was good expreience "
NANTES, FR - Reviewed by RAJ JYOTI - 20 September 2016
PARIS, FR - Reviewed by JESMOND - 07 September 2016
" Very friendly lady at the desk at Gare du Nord. Got a larger vehicle than booked. Fast and hassle free pick up. Same when returning car at Orly airport. "
PARIS, FR - Reviewed by BÉLA - 02 September 2016
MORLAIX, FR - Reviewed by GRAHAM - 31 August 2016
" saw sign but didn't realise you had to go into the petrol station to collect car. went to place vans stored and lady who turned out to be involved with car rental indicated we should not be in this area but didn't come and tell us where to go. "
PARIS, FR - Reviewed by IAN - 19 August 2016
" Lousy service & bureaucratic mess "
" Old car. Unclean. "
LOURDES, FR - Reviewed by ELIZABETH - 19 August 2016
" Had VW Polo which was very nice. No problems with car or service. "
" Very courteous. "
STRASBOURG, FR - Reviewed by GUNDUZ - 13 August 2016
NICE, FR - Reviewed by LIJUN - 12 August 2016
PARIS, FR - Reviewed by MANUEL - 30 July 2016
" Very good and reliable company "
" Hertz is a very serious and professional company. They even supplied us with a car better than the one we ordered. They exceeded my expectations. Well done hertz keep it up. "
LILLE, FR - Reviewed by TOM - 24 July 2016
" My initial contract with car rental Thrifty didn't allow me to drive outside of the country of rental. I was informed about this fact by the car rental employee upon arrival/collection of the car at the airport. Auto Europe Mr. Aleksandrs Paperno assisted me in a friendly and professional manner to solve the problem by issuing a new contract with car rental Hertz without cost impact. Thank you very much. "
" The Hertz-employee @Hertz Mrs. Samantha was very friendly and in a professional manner. thank you! "
PARIS, FR - Reviewed by MARK - 23 July 2016
" We collected our previously booked hire car from the Euro Disney TGV. The original car booked was reported to have some issues so we received an upgrade of the same vehicle but to an automatic with extra features. The car was a wonderful choice, and handled beautifully as we drive through Switzerland and into various parts of Italy. A truly amazing experience. The staff at both pick up and drop off were courteous and helpful and made all transactions very easy and smooth. Would highly recommend to other travellers! "
" Hertz staff were helpful, courteous and efficient. We were extremely satisfied with our booking. "
NICE, FR - Reviewed by VLADIMIR - 19 July 2016
" I was satisfied in overal, approach of stuff, service quality... I can not complain "
CARCASSONNE, FR - Reviewed by KARL - 12 July 2016
" excellent service, excellent (brand new) car, helpfull desk personnel "
LE HAVRE, FR - Reviewed by CHRISTOPHER - 11 July 2016
" In my opinion the Citrone I was given is not equal to the VW I asked for. "
TOULOUSE, FR - Reviewed by CHARLES - 09 July 2016
" I unfortunately bumped the car on a curb and have submitted a request for a refund for the excess charged by the supplier under Auto Europe's "Refundable Excess Program" I trust that I will continue to be satisfied! "
" The customer service at both ends of our rental, Toulouse and Montpellier, was excellent. "
BASTIA, FR - Reviewed by HANS-JOACHIM - 04 July 2016
" Problemlos "
" Zuerst bekam ich ein altes Auto mit völlig blank gefahrenen Reifen. Nach meiner Reklamation bekam ich einen neuen Peugot 208 und war sehr zufrieden. Der Zeitverlust am Flughafem betrug allerdings fast eine Stunde. "
PARIS, FR - Reviewed by FUNG CHONG - 04 July 2016
" The given information for the rental is not clear enough, it did not mention my rental need to pick up from T2, not either terminal, and the telephone provide can not be connected. "
" First of all, when I received the confirmation email from Autoeurope, it did not clearly mention the pick up place from which terminal in CDG airport, when I arrived into T1 Hertz counter, there is no staff until 0600 but my rental pickup time is 0530 so I need to wait until they come to work and told me my booking should be at T2 no T1 or T3. First of all, when I received the confirmation email from Autoeurope, it did not clearly mention the pick up place from which terminal in CDG airport, when I arrived into T1 Hertz counter, there is no staff until 0600 but my rental pickup time is 0530 so I need to wait until they come to work and told me my booking should be at T2 no T1 or T3. After I got to T2 Hertz office, no one explain to me that the charges breakdown and where I need to return the car of a instant office receipt, the Hertz staff assume we are the regular customer without any details explanation but just give us the key and let go. We spent more than normal time to finish the booking. "
VERNON, FR - Reviewed by MARIJA - 30 June 2016
" Booking process is easy and the price is very reasonable. The only problem I had was with wrong information given by the agent over the phone so I recommend Terms and Conditions jave to be read carefully before completing the booking. "
" The booking office was not visible in Vernon since it was not marked i.e. it is placed within petrol station. The stuff does not speak English. "
AJACCIO, FR - Reviewed by GASPARD - 25 June 2016
" goede service "
" lange wachttijd "
PARIS, FR - Reviewed by ISTVAN - 23 June 2016
" With Auto Europe everything was fine, it worked as expected "
" The first car we got was not cleaned and an icon indicated that there was a problem with the engine. When I complained at the desk, they gave us another car but they did not even apologized. This should not happen like this!!! "
STRASBOURG, FR - Reviewed by SEYEDMEHDI - 21 June 2016
" I rent a car from your web site but when I went to pick up the car the company said that my visa card is not valid. When I provide you the card information and you confirmed it why I should stuck in this situation. I did not use the car and you are going to charge me for a car that I did not use "
COLMAR, FR - Reviewed by ADAMOS - 15 June 2016
" We didn't rent a car at the end. The hertz company try to trick us they wanted us to make the full insurance when we denial she said OK and took us out to show us the car and show us that the car had one scratch when I went near to check it was mud . When I check the car futher i notices 3 real scratches that she didn't put in the paper so I realize tha she was trying to trick us .we told her that we wanted to cancel the car it she said OK. And we still waiting for our deposit of 420 euros too be release . The other think they wasn't anyone tha could speek good English. So we lost the amount for renting the car we got 420 deposit waiting to be realise bad experiance "
" Be advice they will try to reap you off stay away "
BORDEAUX, FR - Reviewed by FABIO - 14 June 2016
" There was Over charge on Hertz price No clear the assurance conditions. I had to pay more then I knew during the booking "
NANTES, FR - Reviewed by BJOERN - 07 June 2016
" Research was long because of one-way reservation and additional costs, but finally reservation was quite easy. My second research two weeks later for one-way from La Coruna (Spain) to Porto (Portugal) was unsuccessful with Auto Europe. No vehicle for 6 people available and far too high one-way costs. Your Android App should clearly be revised (even my home country is not reminded from one use to the other. No "last reserach" button. No online answers for my research, always "please call us on ..." "
" Very kind people and no problems with car rental. BUT: calling an office NANTES downtown, that is actually more than 7 km away from city centre is quite a bad joke. That should clearly be announced or shown on a map before booking ! "
NICE, FR - Reviewed by ADRIAN RAZVAN - 06 June 2016
" Everything was perfect! "
" Very professional company. "
TOULOUSE, FR - Reviewed by JAN - 31 May 2016
" All good "
" Everything was perfect. "
PARIS, FR - Reviewed by SAENGARUN - 22 May 2016
TOULON, FR - Reviewed by GRIGORY - 21 May 2016
" Ok in general. But, when I needed to change Pick Up Location and Time, I did not find an option to make it at once. That was annoying. Probably, you can provide a form where it is possible (or easier to find :)) "
" 1)I got a car without additives (some Peugeo feature which I was not aware about). Engine got blocked when I turned it off on my first stop. I had to wait for the car to be evacuated and to take taxi to PickUp location to get another car (4 hours+19 Euro); 2)As a compensation, they offered to me one extra driver for free. They have issued the contract as compensation. But at DropOff location they have changed me 25,2 Euro for this compensation. 3)Only reason to rent in Toulon (day before I needed it) was to pick my friend up. Since I was late, we had to order taxi to let him get the hotel while I was changing the car (24 Euro). SUM: my extra expenses due to Hertzs fault are about 70 Euro+4 hours. Will Hertz or AutoEurope reimburse me?! "
NANTES, FR - Reviewed by ABHISHEK - 11 May 2016
BORDEAUX, FR - Reviewed by ANDREAS - 05 May 2016
NICE, FR - Reviewed by MARIA ANTONELLA - 04 May 2016
NICE, FR - Reviewed by MANFRED - 20 April 2016
PARIS, FR - Reviewed by SUBAN - 18 April 2016
GENEVA, FR - Reviewed by ROSEMARY - 11 April 2016
" There was no queue when I collected and returned my vehicle, so the whole process was quick and easy. I haven't yet seen the final bill on my credit card, as we opted for the fuel fill-up option, but if that is as it was quoted on the form, then I will be very happy indeed. The car served our needs well and was economical to drive. "
PARIS, FR - Reviewed by ANGEL - 24 March 2016
NICE, FR - Reviewed by MIHALY - 22 March 2016
" The best Auto Rental service provider and Price Information supplier in Europe. Easy to use, search facility, secure payment system. "
" Fast service for getting and returning the car rented. Offered three choices for the selected car type. "
BEAUVAIS, FR - Reviewed by LUISA SANDRA - 08 March 2016
" kind, polite, quick.. "
" great, the customer service was easy to find, they were very nice and polite. "
LYON, FR - Reviewed by FRANCOIS - 08 March 2016
" Good prices generally speaking "
" I booked for 118.75 euros and they gave me a price of more than 200 euros. I said I am not paying. They came back to the booked price but that's not normal. Please make sure that I have the booked price for the car. "
NICE, FR - Reviewed by VICTOR - 06 March 2016
" very good "
" good "
PARIS, FR - Reviewed by IRVAN - 05 March 2016
NIMES, FR - Reviewed by RICHARD - 02 March 2016
" The car, a Fiat 500 had a lot of km for a rental car at 25000. It ran a bit roughly. The windshield wipers need changing and were noisy. "
BEAUVAIS, FR - Reviewed by JOSIF - 29 February 2016
MULHOUSE, FR - Reviewed by FRIEDHELM - 17 February 2016
" I had selected Hertz because they where offering a Renault CAPTURE ,but at the Pick Up the agent gave me a Peugeot 308 ,in spide of the fact that there CAPURES in there lot. The Agent stayed that they were not available to me ! "
" See comment above "