Auto Europe
- North America
- Central America
GOLDCAR FRANCE CUSTOMER REVIEWS
- 6.7
- 7.2
- 7.6
- 8.1
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
GOLDCAR FRANCE Car Rental Reviews
Average Rating for Goldcar :
NICE, FR - Reviewed by EDOUARD - 02 August 2025
" Easy and best prices "
" Good experience, new car "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
NICE, FR - Reviewed by ADRIAN - 27 July 2025
" All good "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by ALEXANDRE - 27 July 2025
" All good "
" I didn't have the vehicle ordered on the website. I got same category vehicle. This is very annoying. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by LYLE - 12 June 2025
" good "
" AutoEurope misleadingly sells auto insurance without explaining before hand what the implications of the purschase would be (if there is a claim it is made through AutoEurope and not through the rental car company - in other words if I purchased insurance directly from the car rental company if there is a claim it is taken care off directly and easily by the car company; to buy through AutoEurope I would first need to pay the car rental company for damage and then make a claim to AutoEurope; I would suggest that Auto Europe clarify he options and implications; when I got the Gold Car counter it was explained to! "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
NICE, FR - Reviewed by FADIME - 11 June 2025
" I really thought I had done all the right things when I booked through your company. Can you tell me what went wrong? Is it true as claimed by the person in Gold Car Counter that Europa Car is lying to the customers about insurance and liability? I ticked on the necessary fees for coverage as it was my first time but this was apparantly on false marketing from your side according to Gold Car representative. But apparantly when sharing my experience with others they all had similar experiences when hiring and picking up cars in Nice airport that they always ended up paying extra fees on false claims and manipulative talk. "
" First of all the person at the counter charged me more than the total of the rental fee. Second she claimed i had no insurrance which was untrue but she kept on with negative claims that it was typical for companies like Auto Europe to not be transparant about these issues, making us belive we were covered when not but I knew that I had made sure of this when booking the car as i t was my first time and i did not want to take any chances. she spoke really fast and in poor English, it was getting late and with a long drive ahead of me, I ended up paying and was left to get my car on my own. Only to dicover that the car was parked dangerously close to the wall that I had no choice than to ask two workers for help to get the car out of the booth as I risked damaging the that i was unfamiliar with. They too were worried about by the way it was parked. It took them half an hour to start the car. We couldn't make the gps and bloototh to work, at that time I had lost too much time to go downstairs to the counter to ask for help since my experience with the person at the counter had not been good. It is sad, I was really looking forward for my first car hire and it ended up being a really stressful experience, for what reason?? Greed? just to get more money out of me ? "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 4
NICE, FR - Reviewed by GUY - 03 March 2025
" good car, courteous desk personnel, quick return process "
" everythink ok. However, I noticed in the Goldcar car park that there was lots of brand new MG. I was lucky not to have one this time. As a European, please note that I strictly refuse to rent a Chinese car. Next time I book, I shall make sure it is not a Chinese car, otherwise I shall use another operator. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by LEIF - 14 December 2024
" Cheapest price ever "
" Pickup and returning has never been easier "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by ERIK - 14 November 2024
" Car was dirty and with damages. We had to pay extra money if they do not accept debit cards? Why we have to pay extra anything if they have old payment method system in 2024 year? The goldcard stuff wasn't super nice and she didn't offer any other options for us. "
" We had to pay extra money for insurance, as they do not accept debit cards. Why we have to pay extra something if they have old system in 2024 year? She wasn't super nice and she didn't offer any other options for us. "
Value for Money: 6 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 3
NICE, FR - Reviewed by HERMAN RUDOLPH - 06 November 2024
" See above: bad service from goldcar "
" Had to pay full insurance what I already had done because of insufficient amount on my creditcard "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 7
TOULOUSE, FR - Reviewed by KENNETH RAYMOND - 06 October 2024
" Booking process & value good "
" Pick-up focus on selling extras. Drop-off fairly chaotic ( someone took the keys - no communication!) "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 9
NICE, FR - Reviewed by AURELIAN IOAN - 23 September 2024
" Car was in good condițion, pick up.and drop off was smooth. "
" Professional staff, very good services "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by STUART - 23 September 2024
" Overall good but pricey and insurance costs excessive "
" Overall good but pricey and insurance offer complicated and expensive "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by MIRON SEBASTIAN - 28 August 2024
" Very good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by LEIF - 07 July 2024
" Great "
" Great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by KATSIARYNA - 26 May 2024
" If you buy a full cover you don't need to think of anything Great "
" Great "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NICE, FR - Reviewed by JACOB - 20 February 2024
" I use autoeurope nearly every time I rent cars - both to get good prices and a standardised insurance package. Could be nice if you had a better App - and you somehow could transfer address info etc to the rental companies "
" Very good service at the counter- efficient and helpful "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MARSEILLE, FR - Reviewed by FRANK - 03 December 2023
" Always easy to use, with a quick overview of the possibilities! "
" We have had problems with Goldcar earlier and unfortunately we also did this time. We thought, that since Auto Europe still are using them, they might have changed, but no! The guy at the counter was extreemly insisting, trying to sell additional insurance, and we had to get angry to stop him from trying. When we returned the car, there was nowere we could park it, and the office was just about to open. But nobody bothered to come and receive the car. They just told us to deposit the keys in their 'return key box'. This was the 27th and I still (3rd December) havent received any receipt for returning the car!? I will NEVER use Goldcar again! Goldcar reservation nr. 24323077 "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 10
NICE, FR - Reviewed by LEIF - 22 November 2023
" When reserving a vehicle in Euro I get charged in dkr. Not satisfactory "
" Great at pick-up "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by LINDA - 13 November 2023
" n/a "
" Counter staff at pick up very charming and efficient - a pleasure to deal with. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MARSEILLE, FR - Reviewed by ROBERT - 05 October 2023
" OK "
" Acceptable experience, 2 issues though: 1) The deposit was withdrawn (not blocked) from my account which is in a foreign currency. No other rental company does that. 60EURs of currency exchange fees occurred, compared to 200EUR rental costs. 2) One big scratch on the car was not documented in the handover protocol. I had to show a picture I took to proof that the scratch wasn't new. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 7
BORDEAUX, FR - Reviewed by AHARON - 01 October 2023
" OK "
" Very good in general. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by MARTINE MARIE - 29 September 2023
" Good "
" Nice "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MARSEILLE, FR - Reviewed by PHILIP - 27 September 2023
" Read above "
" I took the maximum insurance cover with you. GoldCar told me I hadn't so I had to take out a further 120 Euro insurance with them. They then took a 142 Euro deposit for fuel. Either you way overcharged me for insurance or they double charged me. I am deeply unsatisfied and expect to hear from you. If not, I will not hesitate to make my view known on every social media platform in existence. This is simply one big Con "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 7
NICE, FR - Reviewed by LEIF - 20 August 2023
" Goldcar cheated me "
" They handled the deposit in a way that cost me 500 dkk. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NICE, FR - Reviewed by SHRAVAN - 15 August 2023
" 2) please get in touch with me urgently - I appear to have been charged GBP1336.97 in relation to the above rental, in addition to the cost of the rental, even though I returned the car with a full tank and in perfect condition. I look forward to hearing from you soon before I formally dispute this payment. Thanks "
" the car we rented had a loose back seat (very dangerous!) and so we had to ask for a replacement vehicle so we wasted an hour at the airport. "
Value for Money: 4 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 2
NICE, FR - Reviewed by LEIF - 13 May 2023
" Friendly personnel "
" Friendly personnel "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by JEAN-CLAUDE - 10 May 2023
" It's a shame that no change can be made after booking without cancelling and making a new booking. "
" My flight was rescheduled by Air France after booking the car. I informed Goldcar by telephone ahead of pick-up and was told there was no issue as long as the delay was less than 6 hours. I arrived at Goldcar's pick up desk with 1.5h delay vs booked time. No car was available. I had to wait for another two hours before a returned car could be handed to me. Staff was rather friendly but I was still delayed in my plans. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TOULOUSE, FR - Reviewed by AHMAD - 09 May 2023
" Very nice experience "
" Everything was Ok. However I was surprised an extra fee was required because car was to be used in Spain. That was not stated before first payment has been made "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by ALBERT - 19 April 2023
" - "
" Best value for money "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
NICE, FR - Reviewed by VJ MANAGEMENT SÀRL - 10 November 2022
" Hallo, Your agency was recommended to us by Pascal Aeschlimann. Having forgotten my driver's license card. I was refused a rental. I then to my daughter to present her Swiss driver's license. The rental was refused because she had obtained it more than a year ago. According to the agency, you need at least 2 years of driving experience to rent a car, which is not the case in Switzerland. Today, i ask you for a refund because the vehicle has not been delivered. We have succeeded with another agency and were thus helped out. "
" Hallo, Your agency was recommended to us by Pascal Aeschlimann. Having forgotten my driver's license card. I was refused a rental. I then to my daughter to present her Swiss driver's license. The rental was refused because she had obtained it more than a year ago. According to the agency, you need at least 2 years of driving experience to rent a car, which is not the case in Switzerland. Today, i ask you for a refund because the vehicle has not been delivered. We have succeeded with another agency and were thus helped out. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NICE, FR - Reviewed by MICHAEL - 19 September 2022
" I asked for a french car , the representative in the counter told me that there isn't and if I want a franch car I should upgrade. I refused and gave me a kia , the kia was dirty and with 100 km left for refueling orea , when your representative understood that all of a sudden she "found" a french car in the same category ( 3008) "
" Bad!!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
NICE, FR - Reviewed by GORAN - 23 August 2022
" 1. fuel in tank is not be full like staff say when I take car and Goldcar take me deposit on card for full tank 2. The oil light came on after one day and no oil in engine. When I called the agency they said that I should go to the service centre and fix it myself , even though the money was taken for the complete insurance and insurance amount is 6 times higher than what is offered on net to me. The staff said that they would charge 50 eur for each small scratch and that therefore the deposit of 2000 euros that said first would probably be witheld but later they said deposit was 1300 euro and that I had to take full insurance for 340 euros because the car was got for a little money from you. I want someone to refund me the money I alredypaid for for insurance , Was offered 5,7 euros per day by message so that they would charge me 340 euros on spot. "
" Goldcar staff take extra money for insurance because I take car for good rental price with you "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 2
NICE, FR - Reviewed by VERONIQUE - 22 August 2022
" no specific comments Very good site "
" The car was not cleaned inside and out of washing liquid "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
NICE, FR - Reviewed by JACQUES-ANTOINE - 16 August 2022
" Tariffs are not amazing "
" Car not washed Car in bad conditions Expensive "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 6 Condition of the Vehicle: 1
MARSEILLE, FR - Reviewed by TRISTAN - 02 August 2022
" Autoeurope I have used for 20 years, its brilliant. But sadly Goldcar this time not so. I have appealed their decision and their €195 invoice, and will let you know. "
" Sadly on our return, Goldcar claimed a new scratch on the car, being completely unfounded. The "scratch" was so tiny that was barely visible on collection, so unreported. Feel a bit cheated after many years of happy car hire. "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 10
NICE, FR - Reviewed by MARIE - 23 July 2022
" Le service de Goldcar à Nice est pro et notre réservation via Auto Europe est positive "
" La personne qui s'est occupée de nous était aimable, efficace et très professionnelle ! Merci à elle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by RAMON - 03 July 2022
" Have to remind myself to check car properly before starting to drive. "
" Helpful service from reception person upon car pick-up. Car had several bumps and dents which I would have imagined should have been taken care of before passing onto other customers. All in all not a bad experience. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 4
NICE, FR - Reviewed by NICHOLAS - 13 June 2022
" All positive. "
" The Nice office of Goldcar is high quality and good value. Recommended. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by MARCEL - 11 June 2022
" Mes felicitations pour Goldcar "
" In the past I tried to avoid a Goldcar vehicle but this time it was a total surprise and pleasure. The collection of the car was amazing with the responsable even helping me with my luggage. All staff where very friendly, polite and efficient. Mes felicitations pour Goldcar! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MARSEILLE, FR - Reviewed by DENIS - 01 May 2022
" europecar said they are not likely to refund me, just took my money and that's it. I was never warned that my carf wouldn't work. I'll hire a lower for this case. I have lost more money than just a refund in the end. Will share it online too. "
" they didn't accept my master card. they didn't let my wife pay with her card. My card it perfectly worked with EuropeCar next door. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NICE, FR - Reviewed by PER - 12 April 2022
" good and easy booking via autoeurope. Excellent telephone support when needed so very good. "
" Irritation to check every little damage on the car. Felt like you would be cheated to pay for damage. "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 5 Condition of the Vehicle: 7
BORDEAUX, FR - Reviewed by LEA - 02 March 2022
" All great! "
" All good! They almost forced us to buy an extra coverage, besides that everything was excellent! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by STEFAN - 09 February 2022
" Polite and efficient people at the service desk! Car in good condition, no problems during rental period, invoicing as announces. Great experience! "
" Polite and efficient people at the service desk! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by MILKO - 18 January 2022
" No comments "
" Rentals are a bit aside from the terminal. At Saturdays they should open at 10am but they weren't. There is no warm place to wait near by. Dropoff took about an hour! "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 4 Condition of the Vehicle: 10
NICE, FR - Reviewed by GEORGHIOU - 04 December 2021
" It should be provided a map or directions for the car return, because it is a little bit tricky to access Nice airport "
" Very satisfied. No hidden costs. Offer options for extra charges. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
NICE, FR - Reviewed by JOHN - 23 November 2021
" Very easy rental with no issues except the extra tax. "
" There was an extra 10 Euro airport tax which I was not expecting. They did not do the usual hard sell on extra insurance though. "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by SHEILA - 14 November 2021
" Upfront the products seem very good it was affordable and competitive. but I'm delivery inferior disappointing and expensive. I expect some compensation for this bad experience and I don't expect to deal with people who are in managerial positions who say they have no authority to do anything. In fact the agent I return the car to said if I were the rental agent I would've never rented you this car. I don't feel good about the experience. "
" This was horrible from the very beginning. We didn't get the car we ordered. We got a car with thousands of miles on it with a service light on the entire trip. There is damage to the car. And when we told the counter agent she said don't worry your insured anyway and take it or leave it. Now ! They did not except American Express my platinum card for five texture insurance and I had to pay over $250 in extra insurance. When I return the car and I made some complaints. All the guy said was I can't do anything I have no authority to do it and by the way I'm going to deduct the gas from your deposit. I have not received my deposit back and I'm not happy with your service or the service of gold car. I continue to be in Europe for two months and I am renting direct I will never go through a third-party again. My recommendation is if you want to change my mind do something about it "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NICE, FR - Reviewed by CRISTIAN - 02 November 2021
" professional and fast "
" professional and fast "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by DAMIEN - 04 July 2021
" ... "
" The compulsory payment with a credit card (not a debit card)is an insult to modernity. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by ANDERS - 01 June 2019
" ? "
" I chose gold car for the price. Then they demanded extra for driving into Italy (90€) and Monaco (70€), which would more than doubled my rent. This is why I would not recommend Goldcar. "
Value for Money: 8 Efficiency of Counter Staff: 2 Expediency of Drop-off: 9 Condition of the Vehicle: 8
NICE, FR - Reviewed by BRUNO - 07 May 2019
" Good overview. "
" Very good aervice. Only af drop off the lady (not goldcar staff) wanted to identify an issue which clearly related to the car wash. Not issue at all which was a comment I had at the pick up and what the supervisor confirmed. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
NICE, FR - Reviewed by ROGER - 15 March 2019
" Good (see comments above) "
" From dealing with the receptionist when collecting the car to returning at the airport, everything was handled professionally and courteously "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by AVNER - 05 January 2019
" excellent "
" very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by VALERIE - 02 January 2019
" Bonne pour le site mais pas pour Goldcare "
" Il faut bien vérifier l'état de la voiture car j'ai dû payer 195 € pour une rayure que je n'avais pas vu au départ... il n'y a personne quand vous prenez le véhicule... à fuir "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 4
NICE, FR - Reviewed by PAUL - 18 December 2018
" See above. I think I avoided a possible bullet in the head!!! Please read and reply "
" At first they tried to give me a car which they said was in perfect condition. When I went to collect it, it was in a very bad condition with the bodywork scratched every where. I took photos and refused to take the car. It was also missing the rear back cover. They then gave me a new car. This cost me 45 minutes off my very tight schedule and they did not apologise. I suspect I might have been made to pay for the damage if I hadn't complained. I would not really trust them in the future "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 1
NICE, FR - Reviewed by CHARLES - 11 November 2018
" We are satisfied with Auto Europe's service but very dissatisfied with their affiliate Goldcar - which affects our overall rating. "
" Only 3 damages to the car were indicated on Goldcars initial report but when we inspected the car ourselves we found an additional 10-15 scrapes, scratches and other damage to the exterior. To report these damages meant we had to return to the service desk, wait in line for 20 min and show them photos of the damage, all told this took an extra hour. This is not something the customer should have to spend time on! The salesperson repeatedly and aggressively tried to sell us insurance though Goldcar despite the fact that we already had paid for full insurance through Autoeurope! Car was also poorly washed, the interior windscreen in particular was so dirty we needed to stop to wash it. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 9 Condition of the Vehicle: 3
NICE, FR - Reviewed by DOBOSI - 12 October 2018
" Dear Goldcar , I consider unacceptable the penalty that you made for us (Fuel Tank and penalty for Full), because we took the car with 770 km of saturated tank (= it wasn't full, but we noticed that only whan we did the full tank, and we have seen that it means 900 km saturated tank) and we returned it with 740 km of saturated tank. So theer was only 30 km difference. You probably must know about the 770 km saturated tank so as you have seen this of 30 km. The panelty of km-s extras I can accept, but in this case please take in consideration that we have paid for go in San Remo, and we didn't go there. So if you want to be fair, than take it off tha charge of 30 euro that we have paid for it. I am very sorry that such a disagreement has arisen between us and I trust that we will succeed in solving it so that we can be truste in you in the future and can also offer you to our friends. Best regards Dobosi László "
" Dear Goldcar , I consider unacceptable the penalty that you made for us (Fuel Tank and penalty for Full), because we took the car with 770 km of saturated tank (= it wasn't full, but we noticed that only whan we did the full tank, and we have seen that it means 900 km saturated tank) and we returned it with 740 km of saturated tank. So theer was only 30 km difference. You probably must know about the 770 km saturated tank. The panelty of km-s extras I can accept, but in this case please take in consideration that we have paid for go in San Remo, and we didn't go there. So if you want to be fair, than take it off tha charge of 30 euro that we have paid for it. I am very sorry that such a disagreement has arisen between us and I trust that we will succeed in solving it so that we can be truste in you in the future and can also offer you to our friends. Best regards Dobosi László "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 8
MARSEILLE, FR - Reviewed by IBRAHIM - 01 October 2018
" I was not allowed to take the car because I could not use the card I used to pay on the website unless I paid for the extended package worth over 200EUR. I would very much like a refund. "
" I was not allowed to take the car because I could not use the card I used to pay on the website unless I paid for the extended package worth over 200EUR. I would very much like a refund. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NICE, FR - Reviewed by SOPHIE - 12 September 2018
" Great overall. "
" The only thing I find annoying is them trying to sell me extra insurance for 120€ when I arrived at The Gold Car desk and making me feel bad for not paying for it (I had paid for extra insurance anyway on the Auto Europe website, it just meant I had to claim the money back rather than having it paid for upfront by Goldcar) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by ELIANE - 01 September 2018
" very easy service "
" Very easy service and quality cars "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
NICE, FR - Reviewed by DENYS - 13 August 2018
" Very quick, easy to use. No problems, very happy! "
" Fantastic experience, got an even better offer for insurance at the desk. Quick queue, incredibly polite staff. Will be using Goldcar from now on. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by MALENE - 22 July 2018
" Every time we book via auto Europe they try to sell additional insurance locally. Every time we are unsure if we are covered. "
" We did not receive the type of car that We had booked (compact SUV) and were told that they not have one until later in the Day. We asked for compensation but none was given. Furthermore they told us that we were not properly insured and that we should buy additional insurance of +200 eur. And that it would be a big hassle if the car was stolen and we did not take their insurance. We were told to complain about the car type not being available after the rental. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 5
NICE, FR - Reviewed by BORIS - 09 July 2018
" Good!! "
" GOOOOOOD!!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by LINDA - 18 June 2018
" all experience good, except, in th booking I believed to have choosen insurance as part of the deal but when arriving it was not included and it was then more expensive then the car itself. better information on this that the choices you make whenn reserving and add incurance from default none is no t what it seems to be. "
" all experience good, except, in th booking I believed to have choosen insurance as part of the deal but when arriving it was not included and it was then more expensive then the car itself. better information on this that the choices you make whenn reserving and add incurance from default none is no t what it seems to be. "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10