Auto Europe
- North America
- Central America
EUROPCAR FRANCE CUSTOMER REVIEWS
- 7.9
- 8.1
- 8.5
- 8.8
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
EUROPCAR FRANCE Car Rental Reviews
Average Rating for Europcar :
NICE, FR - Reviewed by ADRIAN - 10 September 2025
" Very good! "
" Hello! It's been a few days since I returned the car and everything was fine! When will I receive the money that you blocked for me? "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MULHOUSE, FR - Reviewed by ANTONIS - 22 August 2025
" EXCELLENT "
" ALL GOOD / NEW CAR / VERY GOOD EXPERIENCE "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by RADOSLAV - 14 August 2025
" Why can't rental companies provide the vehicle I've chosen? 'Or similar' is not always that similar. Renault is not Volvo. "
" The car could have been cleaner outside. How do you see any scuffs etc. if there is dirt/dust on the vehicle? "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
AIX EN PROVENCE, FR - Reviewed by DAVID - 05 July 2025
" Hassle free pick-up "
" No surprises "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AVIGNON, FR - Reviewed by ROSANNA - 13 June 2025
" I've been using AutoEurope for over 30years (when it was Kemwell auto) and I've always had excellent experience. this time around there was confusion on June 9th when I contacted AutoEruope to ask if it was possible to arrive earlier at the EuropeCar to pick up vehicle. I was told I could arrive up to one hour before. I arrived at Europecar at AVN TGV at 17h15 and I asked how long I had to wait for the vehicle and they informed me for 18h30. I did not want to wait...so they suggested an upgrade to diesel car available immediately for an extra 17€ so I took it. I signed 3 copies of a EuropeCar contract which they held 650€ on my CC. I returned the car the next morning...(barely 12 hour usage). I did not receive my invoice until Wednesday and the unblocked amount on CC until yesterday. I called AutoEruope this morning because since I had already paid a deposit when I rented the car on 30 May, I wanted to ensure that I wasn't going to be double billed by AutoEurope and EuropeCar :-) I explained my situation to the CS agent and she provided me with the answer I needed to hear. I'm writing to you because It's important to always highlight the EXCELLENT customer care that one receives from your agents! I spoke to a girl with an Australian accent who was attentive, pleasant and calm and we had a very good laugh at the end of the conversation. I would like for you to extend the 10/10 for the excellent care I received from your staff. I phoned around 10h30 CEST from Switzerland. I work in HR and have recruited many staff and I know the importance of giving great feedback to inspire and motivate others. Well done AutoErurope! Have a wonderful day "
" all good ! "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PARIS, FR - Reviewed by PLAMEN - 10 June 2025
" No issues. "
" The staff refused to start the registration process 45 minutes before the start of the rental time. We asked to start the process as it takes time fill all the documents, etc. but the staff at Paris CDG airport mentioned a few times that if the rental was with them, the wouldn't be any problem to start the process earlier but now that the rental is with outside company - they cannot do anything. When we started filling up the documents, etc. it took the staff 45 minutes. So we were supposed to pick up the car at 6pm but in reality we picked up the car at 7pm. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by VAHE - 10 May 2025
" very nice "
" very nice "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by PETER P - 01 May 2025
" Not great, just seems to be paying additional payments for the rental. A full payment when you pay online is not always the case "
" No Happy with additional charges ( Additional Vat payment) , if we wanted to drive in Spain for one day - awe were told we needed to pay for 4 Days "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 6
PARIS, FR - Reviewed by ALBERTO - 17 April 2025
" in general I am very satisfied about autoeurope booking system . I only suggest to be much more clear on the insurance policy provided through autoeurope. The customer has to be clearly informed that the he will need to manage issues with autoeurope and not automatically with the rental company. "
" very good "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by EARL - 06 April 2025
" The car was a nice hybrid but not clean at all. It was clear that no attempt was made to wipe anything or vacuum. Also, the windshield wipers needed to be replaced, as they didn't work well when we needed them during our trip. "
" When picking up the car, the agent led us to believe that we were being offered an upgrade for free, which has happened before. After taking the time to figure it all out, she told us it would cost 30 Euro more a day. We went back to our original reservation but by then, had wasted a lot of time. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 1
MARSEILLE, FR - Reviewed by KRISTOS - 28 March 2025
" Positif until the drop off "
" Positif . But the damage is irrelevant and I don't understand the claim "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
PARIS, FR - Reviewed by CHAKI - 28 February 2025
" Not satisfied "
" Not satisfied "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 7
PARIS, FR - Reviewed by MARC - 06 February 2025
" good service even if the place of the rental office is not easy to find "
" the online checking didn't work "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
CLERMONT FERRAND, FR - Reviewed by DALLAS - 23 January 2025
" As I said, it all went extremely well except when we tried to return it. Our car that we picked up in Clermont-Ferrand was brand new, with only 13 kilometers on the odometer. Very nice. "
" Everything was great, until we tried to find the return by the Gare du Nord. Europe car should tell you precisely the drop-off point on the reservation, rather than just saying "Gare du Nord"... "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 3 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by NIKOS - 17 October 2024
" Excellent overall experience. No further comment "
" Quick and efficient delivery process. Excellent vehicle condition. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
CHAMBERY, FR - Reviewed by MOUNIR - 24 September 2024
" This Europcar agency in Chambéry tried to make us pay for damages caused before our rental period. These small damages were not mentioned on the contract, no doubt voluntarily. Fortunately, we filmed the entire car before our departure and showed that the problem was prior to our rental period. The amount of the repair could be estimated at 600 euros. This is scandalous. Autoeurope has a duty to complain to Europcar and thus better protect customers from these dishonest abuses. "
" This Europcar agency in Chambéry tried to make us pay for damages caused before our rental period. These small damages were not mentioned on the contract, no doubt voluntarily. Fortunately, we filmed the entire car before our departure and showed that the problem was prior to our rental period. The amount of the repair could be estimated at 600 euros. This is scandalous. Autoeurope has a duty to complain to Europcar and thus better protect customers from these dishonest abuses. "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 8
TOULOUSE, FR - Reviewed by CHRISTIAN - 19 September 2024
" Breakdown cover should be included with all rentals. "
" My car was not full of fuel as stated in the contract. I also think breakdown cover should be included with the rental. Why is a customer responsible for faults which the car may develop? "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 6
AVIGNON, FR - Reviewed by CARMEN - 10 September 2024
" Europcar was great but we were disappointed to find out the full coverage we got through auto Europe didn't flow through to the same insurance in Europcar "
" Pick up and drop off was very smooth "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by MAYA - 04 September 2024
" all good "
" Horrific experience ! I left the car to the staff at the agency and was ensured I would receive an email to notify the closure of my rental as workers were takinga pause. Three days later and despite repeated requests by mail ad phone, I still have not received notification that my car has been returned and my contrat is closed...and they are still holding onto my deposit and leaving me in the dark. The car was in poor conditions. The staffers kept asking me to buy their insurrance while I was already covered. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 3
AVIGNON, FR - Reviewed by JOHAN - 14 August 2024
" Good upgrade option and clear communication "
" Great and easy service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ANGOULEME, FR - Reviewed by JAMES - 11 August 2024
" none "
" Never received a copy of the final rental agreement which I needed for an insurance claim. Office was closed during published opening hours while staff went to lunch. Spent 30 mins in broiling temperatures waiting for them to return. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
NICE, FR - Reviewed by RADU - 12 July 2024
" Ok "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LA ROCHELLE, FR - Reviewed by DAVID - 08 July 2024
" As above, great service and would definitely use again "
" The team at the Europcar desk at La Rochelle airport were very professional, helpful and friendly. Excellent service, thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by MICHAEL - 06 July 2024
" Poor staff attitude at agency Lyon airport "
" The Europcar staff at Lyon airport are an embarrassment and discredit to their company. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 4
GENEVA, FR - Reviewed by JUHANI - 06 July 2024
" Have used Auto Europe many times, no problems with your services. Europcar at Geneve Airport has previously offered better service than this time. "
" Airconditioning stopped functioning after a week. I was told to return to Geneve to change the car. Two hour drive each direction. No compensation for the fuel and road tolls. "
Value for Money: 3 Efficiency of Counter Staff: 4 Expediency of Drop-off: 6 Condition of the Vehicle: 3
BREST, FR - Reviewed by STEVE - 28 June 2024
" Good "
" Everything was great EXCEPT the website said the counter at the Brest Train Station. It was not and it was not clear at all where the office/counter was. There was no signage inside the Train Station. You need to make the information for pick up at Brest Train Station accurate and clear. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by JUAN - 19 June 2024
" Everything went well, easy pick up and drop off. The car was in great condition and drove perfectly "
" Second time renting Europecar,everything went smoothly and look forward to renting again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by LUKE - 18 June 2024
" Smooth booking experience - Auto Europe is my go-to choice for car rental. "
" The experience was very smooth, from pick up to drop off. The car was almost brand new. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by IGAL - 06 June 2024
" As mentioned above, this time i had a positive experience. On a few times before i had to wait quite long for the car and more than once i had to argue to get a suitable car for my reservation and needs "
" This time i had a good experience with europcar in cdg airport. I got the car quickly, asked for another (smaller) one and got it immediately. The return was quick and easy. On the other hand, the car wasn't very clean, and it had no water at all for the wipers. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PARIS, FR - Reviewed by ANASTASIA - 27 May 2024
" everything was fine! "
" everything was fine! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by ARJAN - 13 May 2024
" have been using you for more than a decade "
" way to much time to collect the vehicle "
Value for Money: 6 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 6
AVIGNON, FR - Reviewed by VLADIMIR - 13 May 2024
" Everything was great "
" Everything was great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PARIS, FR - Reviewed by ANDREAS - 03 May 2024
" As always everything run smoothly. From booking to car rental return. "
" Everything run smoothly. From pickup to car rental return. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by SOPHIA - 11 April 2024
" Efficace. "
" Efficace "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by MARTIN - 25 March 2024
" AutoEurope is my first choice for car rentals. "
" Both pickup and dropoff were quick and smooth, however the vehicle did not meet expectations. Small tank even for a fairly large vehicle, hence very low range (under 500km on highway); unreliable range indications on screen, very sluggish response of infotainment system. Avoid MG. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
MARSEILLE, FR - Reviewed by GORDON - 23 March 2024
" + "
" The car had additional damages than stated in the document. I asked to include the damages but was told repeatedly to send pictures to an email on line even though I was there. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 4
PARIS, FR - Reviewed by MORRIS - 09 November 2023
" There was a long wait to get to counter. The car was filthy. Had to clean the inside of the windshield to have a clear view. Was Assessed a $307.19 damage for a small scrape on a wheel rim from parking and touching the curb. "
" There was a long wait to get to counter. The car was filthy. Had to clean the inside of the windshield to have a clear view. Was Assessed a $307.19 damage for a small scrape on a wheel rim from parking and touching the curb. Return guy was not friendly and you could tell he was intent on finding something to charge us. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 6 Condition of the Vehicle: 4
TOULON, FR - Reviewed by ANTOINE - 23 October 2023
" Every thing was perfect except the return of the car. It is always more confortable to give the key back to someone than to drop them in a box... "
" Efficient, at the right price, with a perfect car = PERFECT "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by JOAO - 13 October 2023
" ALL OK "
" ALL OK "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
STRASBOURG, FR - Reviewed by ANDREI - 12 October 2023
" Thank you guys, not the first time using you service- great experience. "
" Desk operation was too long, the specialist at the desk didn't see in the system if I already have a full insurance. And I had to borrow the child seat from the desk to the car which is not very handsome when you arrive with the luggage. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 6
VANNES, FR - Reviewed by ERIC - 04 October 2023
" expensive "
" i had to pay 25 euros more because i returned the car on a sunday. Europcar closed on Sunday "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by OR - 30 September 2023
" I wouldn't recommend to book through auto europe. Only directly through the car rental company "
" The counter staff said that the conditions states in the voucher I bought from auto europe are invalid, and demanded to lock a much higher amount from my credit card than stated in the voucher "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
RENNES, FR - Reviewed by SANDU VICTOR - 25 September 2023
" . "
" All ok "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by DANIEL - 28 August 2023
" Service was slow when I picked up the car. Total wait time to get a car took over 1 hour. The car assigned to me was not adequately filled with "AdBlue" when I received the car, which led to mechanical and performance problems during my trip. The car required that I find an auto mechanic to resolve and fix the problem. "
" Towards the end of our trip and after several warnings that appeared on the car dashboard and severe loss of acceleration, the car required refueling with "AdBlue", something I was not familiar with. After several unsuccessful attempts to find AdBlue at gas stations, I was able to locate a car service shop, Carrosserie Dam 4752833. I was charged €78 to refill the car with "AdBlue" on August 21, 2023. When I returned the car at the Avignon TGV train station the same day, I left the paper receipt for the "AdBlue" charge with the return attendant and the attendant said I would be reimbursed for the "AdBlue" service charge of €78. To date, I have not been reimbursed by AutoEurope! "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 2 Condition of the Vehicle: 2
PARIS, FR - Reviewed by GARRY - 23 August 2023
" The only problem with the hire is the parking at Montparnasse. Acces to the parking is not easy, made more complicated by the extensive roadworks taking place there at the moment. Frankly, it's a nightmare. Not Europcar's fault. "
" We have used Europcar over many years and are happy with the service provided. We had a few problems at the drop off, but the counter staff were very chilled and assured us that our leaving the car on the wrong floor was not an issue. (see 5m below) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by JAKOB - 22 July 2023
" See point be. 3 "
" It was a positive experience, and smooth. But I haven't gotten my 500euro deposit back, which is crucial to me. It shouldn't take over a week for the money to come into my bank account. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LORIENT, FR - Reviewed by RICHARD - 18 July 2023
" Booking worked well and car performed well "
" Car was good, minor damage on pickup was properly recorded. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BEAUVAIS, FR - Reviewed by TANJA - 30 June 2023
" H "
" We had a flight delay and next morning the didn't help us to get a car "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BEAUVAIS, FR - Reviewed by TAMAS - 23 June 2023
" We had a good experience. There were no problems during the rental period. "
" Kind service. Correct prices. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
NANTES, FR - Reviewed by SVETOSLAV - 22 June 2023
" Always a pleasure to book trough Auto Europe. "
" Very good service at Nantes airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by MENG FANG - 22 June 2023
" •asked to pay GPS when we first choose one without GPS • get charged for additional EUR45 for "administrative fine" but no further "
" •asked to pay GPS when we first choose one without GPS • get charged for additional EUR45 for "administrative fine" but no further explanation given "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MARSEILLE, FR - Reviewed by JAN - 04 June 2023
" it was all smooth "
" it was all smooth "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NIMES, FR - Reviewed by STEPHEN - 01 June 2023
" Ok "
" Very reliable, courteous, trustworthy, well maintained and presented product "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by ALEXANDER - 30 May 2023
" Thanks to the staff everything went quickly ! "
" It was a pleasure. Polite and professional personnel. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DIJON, FR - Reviewed by DEBORAH - 28 April 2023
" Good overall. All went smoothly. "
" Staff at pickup was particularly helpful and informative and friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by ANTONY - 07 April 2023
" As above "
" No fuss or hard sell at the desk ( unlike some I could mention ). Efficient pick up and drop off. No problems overall. Good car and good service "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GENEVA, FR - Reviewed by ERKIN - 23 March 2023
" that was good "
" cleaning could be better "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PARIS, FR - Reviewed by CHRISTOPHER - 03 March 2023
" excellent "
" Everything worked out fine. I made the error of renting a 100% electric car and live in rural France and was able to switch cars without problem. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by IGOR - 12 February 2023
" Will use your service again "
" exccelent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by DAVID - 11 January 2023
" It works fine ! "
" It is understandable but annoying that they try to up sell at the counter or instill doubts about the insurance cover purchases online at AutoEurope.eu "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 8
MULHOUSE, FR - Reviewed by ANDRÁS - 31 December 2022
" the transaction is not closed yet, so prefer to wait till closure "
" good, though while your staff were processing our formalities a long que has been formed behind us... (Was I the lucky?) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by CATALIN - 10 December 2022
" - "
" - "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by CHEN - 22 October 2022
" Your response to my query on the insurance was fast enough, and the fact that your agent has called me was positive and appreciated. Thank you! "
" The guy at the check in counter tried to sell me insurance that I did not need for travelling to Spain and Andorra for €350. He mentioned that my insurance does not cover these countries. After checking with Auto Europe you confirmed that I am covered with your insurance. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BORDEAUX, FR - Reviewed by MIRAN - 16 October 2022
" I always book at Auto Europe, I am very satisfied "
" I paid 344,68 EUR when booking, I got an invoice for 327,86 EUR, but I did not get the difference back "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
NANTES, FR - Reviewed by MATTHEW - 06 October 2022
" Start to finish a easy process. "
" Seamless, great very easy experience, "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by MARC - 28 September 2022
" ! "
" Waiting at the pick up counter was to long with 1 hour. Further the reserved wasn't available the positive point was the upgrade. Further I don't like to up sell with additional services etc. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 8
CAEN, FR - Reviewed by ALANSS6471 - 23 September 2022
" see number3 "
" My arrival was delayed and the agency was closed when I arrived. Your agents were not in the least bit helpful and kept putting us on hold and then hanging up ! This meant a 200 euro taxi ride home and another taxi ride back the next day. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by EZEKIEL - 12 September 2022
" Started badly and delayed but thank God we drove safely and car was good as well. The counter staff was more on selling and charging me loads of additional fees such as insurance (he was claiming I was not covered when I know I bought all from Auto Europe), upgrading the car for double the price. In few words very disappointing start to the car rental. I doubt I will ever opt for Europcar at least in France. "
" The counter staff changed my car 3 times and remained there for more than an hour before giving me a proper one albeit larger than I expected and asked for automatic and got a manual. Very disappointing start to the car rental. "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 8
LYON, FR - Reviewed by ALBERT - 21 August 2022
" AutoEurope always meets my expectations by providing clarity in the auto rental contracts. The simple and clear explanations on their website make it easy to rent a car. Much better than the impenetrable legalese in most individual car company contracts. "
" Perfect. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by HONGFU - 05 August 2022
" auto europe is much good online experience while comparing to europcar..... "
" When I return cars, the staff check there gets scratch on passage side's rim, it is ok if it happens during my rent period. but the staff doesn't tell me when the following processing of the scratch , and when my deposit money in the credit car will return back? and most of important, I have not yet receive any invoice about this time's rent. either by paper or electric!!! pls help me solve this issue. I need the invoice, thanks "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 6 Condition of the Vehicle: 8
PARIS, FR - Reviewed by YUPING - 28 July 2022
" Would book again with Europcar! "
" Easy to book, car was better than we expected and staff was relaxed and easy going, which is not what I'm used to with car rentals, but it all worked out no problem! They answered all our questions on driving around France including toll roads and city driving fees. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by BOULA - 26 July 2022
" Different price on the counter and you will pay extra . I paid extra 100 euro to pick up my car "
" Different price on the counter and you will pay extra . I paid extra 100 euro to pick up my car "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 7
ROUEN, FR - Reviewed by SAMUEL - 25 July 2022
" We were given incorrect drop off information for the car (which we had in writing). The location of drop off was another 15 minutes further away, so we had to take an Uber to get to our destination after dropping off the car. "
" Our car worked well for our travels but was given to us with 3/4 of a tank of gas even though we were required to fill it. It also wasn't washed before we picked it up. The windshield was so dirty, the windshield wipe fluid never really helped. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 6
NICE, FR - Reviewed by DAVID - 20 July 2022
" Very smooth to find a car and to compare the different options. Sadly my experience with Europcar soured the whole thing. The only addition would be to see some user feedback scores for the various providers "
" I was pushed to take an upgrade, I was ok with it. When I started driving away from the airport I had problems with the apple carplay and the car was just constantly bumping out my phone which was very annoying when driving in a city I didn't know. After a few hours of driving the car broke down. It was some kind of engine fault, luckily it was an electric hybrid so I could use the electric engine to pull in to safety. This was at 16.00. We were parked outside a shop and then I began to call Europcar. It took 6 hours of constant phone calls to get them to come and collect the car and get me and my family to our destination in a taxi. The lack of care of the support team was incredible. I gave them all the information they required to solve the case right at the start but they didn't pay attention and didn't make the efforts they needed to resolve this. Multiple times they promised to call back and then didn't which meant I had to call myself and follow up. More than once I was hung up on despite always speaking in a respectful tone of voice. The support team had very few people working who were comfortable speaking in English. I myself gave all the solutions as the support team didn't know what to do. For example we were about 45mins in a car from Lyon but the team were saying the small town we were broken down in didn't have an open Europcar venue. Lyon had ones open until 21.00 or even 22.00 but these suggestions came from me rather than the team. The team were so slow in getting the issue resolved that by the time they had everywhere was shut down. This ended up costing Europcar a lot more as they then had to spend 300 euros on a taxi to take me to my airbnb. The next day again they had to send another taxi to take me to Lyon airport to pick up a new car. For me two days of my vacation were entirely ruined by wasting time dealing with Europcar's support team who made every situation worse and cost me and the company a lot of time and money. I'm deeply disappointed in Europcar and will never use the service again, I'd happily pay more to some other company to avoid ever having to use the service again. "
Value for Money: 3 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 1
CLERMONT FERRAND, FR - Reviewed by AUGUSTO - 19 July 2022
" Good "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROUEN, FR - Reviewed by RAYMOND - 14 July 2022
" I tried to rent on AutoEurope.com but there were no cars to fit 5 adults. I had to rent through Autoeurope.eu. I actually got a better price through the .eu site. "
" The check in was easy, quick and smooth. The only problem we had was finding the car on the lot and figuring out how to start the car without a key. The car was clean on the inside but had not been washed on the outside. That was a little disappointing. Drop off was very easy once we found the drop off site. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
NANTES, FR - Reviewed by SVETOSLAV - 30 June 2022
" You can always count on AutoEurope. "
" I had to change the date of my reservation due to a mistake of AirFrance. The only way to start a conversation with the local airport office of Europecar is "Bonjour". If you start with "Hello" they just hand the phone. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
NICE, FR - Reviewed by DAVID - 19 June 2022
" Overall ok, with the exception of the issues noted above. "
" They did not reserve the car we requested, so we got--and was charged for--an unrequited upgrade. Then we got a car with mechanical problems but it was quickly traded for a better model. The only inconvenience was that we had to return to the airport on our second day there. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 3
BORDEAUX, FR - Reviewed by THEODOR - 17 June 2022
" Same as above! I am thinking in making an official complain to the EU consumer protection! "
" First of all, they made me pay extra 317 euros when I took the car, besides the 460 euros I already payed online! It was crazy, why you did not say anything before? It was easier for me to pay before online Secondly, they charged me 94 euros for deposit and they did not return my money back! "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 10
BEAUVAIS, FR - Reviewed by EDIN - 16 June 2022
" This was my first time to rent a car, and I am very satisfied with the experience. Will definitely use this kind of services again. "
" Our host Noel was very kind. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by AUGUSTINE - 20 May 2022
" Problem free experience "
" Very reliable company. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BEAUVAIS, FR - Reviewed by PAVLIN - 20 May 2022
" we would gladly choose againEuropcar "
" everything about renting a car was great "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by GAZI - 12 May 2022
" I have been wrongly charged EUR 50 for fuel. "
" I filled up the fuel tank before dropping off the vehicle but still have been charged EUR 50 for additional revenue (fuel). Can you please explain why? "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BORDEAUX, FR - Reviewed by YVONNE - 02 May 2022
" We usually use Auto Europe to rent a car "
" We were realy satisfied "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by GORDON - 30 April 2022
" Your refundable excess of €2000 as listed in the contract is not on line with the Europcar policy I was made to sign. Europecar's excess is €3000+..The woman at Europcar tried hard to sell me their insurance because of this. I did not but it would be good that you harmonise to protect your customers. "
" No comment "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 6
NANTES, FR - Reviewed by EDUARDO AUGUSTO - 23 April 2022
" BAD "
" Bad. No car or similar as rented available. Three persons with 6 suitcases!!! "
Value for Money: 3 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 5
GENEVA, FR - Reviewed by FRANCOIS - 22 April 2022
" Great price! "
" Excellent customer service. It may be useful to warn people wanting to rent or return cars into the french sector of the Geneva airport that one needs a boarding pass in order to enter the french sector to pick up the car or to cross into the swiss side of the airport upon returning the car. Not having that the only alternative will be to be drop and/or picked up by taxi into the french sector, because there is no public transport serving that side. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
STRASBOURG, FR - Reviewed by WERACHAI - 22 April 2022
" Overall perfect experience "
" Always efficient and good service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MULHOUSE, FR - Reviewed by THOMAS - 19 April 2022
" I was happy to get a car at last minute. "
" The fuel gauge was not working properly, not showing full after filling the tank, leading to overfilling of the tank... "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LYON, FR - Reviewed by IAIN - 23 March 2022
" In general good. I have used auto Europe many times and find the price and selection competitive with good cancellation policy. "
" Good experience "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
NANTES, FR - Reviewed by ERIC - 04 March 2022
" Easy booking "
" Excellent. Upgrade of the car. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by TAMAS - 04 March 2022
" Perfect! "
" Friendly and professional staff! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, FR - Reviewed by RAMIRO - 07 January 2022
" Please be very careful with the condition of rented cars. If you can force the renter to update the condition of the car in the papers, please do so. "
" The car was in good condition but there were a lot of scratches not mentioned in the status of the car. I made several pictures at the moment of rental and I show the pictures at the drop-off. If I did not have the pictures I had myself in big trouble. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 8
MARSEILLE, FR - Reviewed by STEPHANE - 17 December 2021
" A good site "
" Overall A good agency "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NICE, FR - Reviewed by LEIF - 02 December 2021
" k "
" Got a really old car as I refused to upgrade "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 4
PARIS, FR - Reviewed by HOOMAN - 29 November 2021
" Auto Europe is a company with a great options. "
" this is the second time I rent a car through Autoeuropa from Europcar and last time they charged me a lot for dent on window that I don't believe was happened and this time again they charged me for I don't know what. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
MARSEILLE, FR - Reviewed by ANA - 29 November 2021
" I am never renting electric car again. I think that the rental company could provide cards for charging, which could be paid by customer. "
" Staff was very friendly, but the problem was in electric car. The lady at the counter told us, that the range was 300 km, but it was far from that. Firstly, it wasn't fully charged when we received it - we recharged it a bit at a free parking while shoping, however it was bearly enough. Tried to charge it at charging stations, but didn't have card - so it was impossible. At the end we arrived to the airport, driving 18 km without "range" left "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BORDEAUX, FR - Reviewed by ROBERT - 17 November 2021
" Easy to book, and easy pick up of car. "
" Quick and easy pick up at airport, and very helpful staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by EVANGELOS - 10 November 2021
" Very good "
" This time was excellent. The previous time , arriving at France I received a mail of cancelation. And I pushed to pay a very expensive contract last minute. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by JOHN - 28 October 2021
" Good experience with Europcar "
" We spent 3 hours trying to find where to drop off the car in Rouen. We found the train station easily with GPS but it was not obvious where the car rental parking was. When we parked and walked into the station to ask, the agency was closed for lunch for an hour. When they told us how to find the parking (off an obscure street), we had trouble. Then, when we tried to find the right area to park in the parking garage, we ended up giving up after numerous tries. It was the worst car return experience of our long travel lives. The only saving grace is that the woman at the counter was understanding. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
MULHOUSE, FR - Reviewed by DOMINIK - 07 October 2021
" Everything is very smooth and on top of this super fast. "
" Alway a great experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by CHARLES - 26 September 2021
" mauvais acceuil "
" vehicule reserver 3008 j ai eu un minuscule chr toyota malgres mes demandes je mesure 2 metres et 140 KG tres mauvais week end "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 9
TOULOUSE, FR - Reviewed by ANNETTE - 19 September 2021
" Good "
" Very good experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MULHOUSE, FR - Reviewed by DOMINIK - 09 September 2021
" Fantastic service! "
" Very good experience! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by ADRIAN - 30 August 2021
" Car had a bad smell (probably due to AC filters). 2800 km until new auto revision it is probably the cause for this bad smell. It was difficult to identify that Auto Europe is Europcar. "
" Car had a bad smell (probably due to AC filters). 2800 km until new auto revision it is probably the cause for this bad smell. It was difficult to identify that Auto Europe is Europcar. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MARSEILLE, FR - Reviewed by ARKAJYOTI - 30 August 2021
" Hi, The condition of the car was very good. Behaviour of the agents were also nice. But in the contract they wrote that the car has no damage whereas the car had scratches. I sent them mail with pictures of the scratches. Along with that I had a very strange experience. As the agent said that the car would be full tank, I did not notice it anymore at the start of the journey. Suddenly after driving 292 km's, it showed low fuel and I had to find nearest gas station to fill it in. That makes me feel that the car was half full. It was very unfortunate and I never experienced this from any other agency before. I have rented from Sixt and AVIS multiple times before. Regards, Arkajyoti "
" Hi, The condition of the car was very good. Behaviour of the agents were also nice. But in the contract they wrote that the car has no damage whereas the car had scratches. I sent them mail with pictures of the scratches. Along with that I had a very strange experience. As the agent said that the car would be full tank, I did not notice it anymore at the start of the journey. Suddenly after driving 292 km's, it showed low fuel and I had to find nearest gas station to fill it in. That makes me feel that the car was half full. It was very unfortunate and I never experienced this from any other agency before. I have rented from Sixt and AVIS multiple times before. Regards, Arkajyoti "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by JONATHAN - 20 August 2021
" Autoeurope very professional easy to use nice website "
" Overall very good. What I did not like was that they persistently tried to sell me a car upgrade by showing me car that they could give me for a small Extra fee 25€ a day... Trying to convince me that it is to my benefit. This was done without showing me the car they would give me in the first place. Not the most professional thing. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by WEI WEI CHARMAINE - 17 August 2021
" Have used autoeurope multiple times and it's always been super easy and convenient. Would definitely continue to use it to book vehicles. "
" Had booked an electric car by mistake and did not realise it until we were picking up the vehicle. We expressed our concerns about having to charge the vehicle since we were going to travel 300km down south and the person serving us immediately provided us with options. He was very helpful and very patiently explained to us how electric cars worked etc, unfortunately we decided to go with a different vehicle and the change process was extremely simple. He had recommended a hybrid vehicle (at an extra cost) and we had enjoyed the vehicle during our trip. The return process was also simple and fuss-free. However, I just wished that they had informed us/reminded us when collecting the vehicle that we had to return it with a full tank, and they should have also informed us about the charges of petrol per litre should we return the vehicle with a partially filled tank. Other than that, our rental experience with Europcar was great. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by DRAGOS - 15 August 2021
" See above "
" When I received the car it was a dark parking. I could not check for scratches. When I left the car I had a very small scratch. I received an invoice of about 400 euros. First of all I think the invoice should be backed with the cost from service. Otherwise how do I know it's true?! Second, the cost is huge for a scratch that small that nobody cares to fix. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by SERGE - 15 August 2021
" Yes very good price via Autoeurope everything is explain how to collect your car "
" Easy to use good price "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by JAN - 14 August 2021
" The staff at Europcar counter at Lyon Airport announced me, that I have no car reservation via AutoEurope... i spent another 30 min for communication with Autoeurope (it was ok) and waiting at corne cuew...the only they needed, was to check my name, not internal order between Autoeurope and Europcar...next time nay be I will order directly from car rent "
" A wrong reg number was received from Auto Europe, Europcar could not recognise it, which made 30 min delay at take-in "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MULHOUSE, FR - Reviewed by DOMINIK - 02 August 2021
" Will be back with Auto Europe. Thanks! "
" Good experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LYON, FR - Reviewed by PAUL - 02 August 2021
" . "
" At pick up, Reception staff very unhelpful. only interested in upselling to another car. Condition of car worst I've ever rented. Car scratched extensively, fuel gauge not full, and staff uninterested in recording. Staff unwilling to provide their name ... very disappointing experience. Would struggle to recommend. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 2
PARIS, FR - Reviewed by JACQUES - 30 July 2021
" I am used to rent cars through Europ cars . Européanismes car provides a good service "
" expected car was not available ( Peugeot 3008 or similar ) . I had to pay lot more for a car abiding to my needs( Volvo EC 40 ) . very good car , brand new . but too much customers a the desk , long time to have the car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 4 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by VIKROM - 23 July 2021
" Difficult to find Europcar office in the back of Tour train station "
" Difficult to find Europcar office in the back of Tour train station "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 5 Condition of the Vehicle: 9
GENEVA, FR - Reviewed by IOULIA - 20 July 2021
" Everything was very satisfied "
" Very much satisfied "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by RENE - 09 July 2021
" I will never rent a europcar again!!! "
" Very bad experience with staff, when I picked up the car. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by ANDREEA - 02 July 2021
" - quick response - too many documents asked in order to confirm the reservation "
" - too much time spent at the pick-up location - the car was not prepared - changing the car model with one too small for our needs "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PARIS, FR - Reviewed by ERIC - 17 June 2021
" To find the pick office...is very difficult to find (45mins) and apparently everyone says the same thing. the Drop off and key transfer takes 45mins. I still have NOT received my email invoice as promised. "
" To find the pick office...is very difficult to find (45mins) and apparently everyone says the same thing. the Drop off and key transfer takes 45mins. I still have NOT received my email invoice as promised. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 9
MARSEILLE, FR - Reviewed by SERGE - 16 June 2021
" Carry on "
" Easy to rent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by HARRY - 14 April 2021
" I contacted Auto Europe for the refund, provided the requested email confirmation from Europcar and I am now waiting a week to get an answer... "
" The car and service from Europcar was good. Because of French trafic restrictions, I was obliged to return the car 6 days previously of the pepaid contract. Europcar accepted the earlier return and direct me to Auto Europe for the refund. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 10
LYON, FR - Reviewed by RALPH - 21 October 2020
" I feel Auto Europe delivered but certainly Europcar did not as indicated above. I am going to need some explanations about why this happened. "
" The car we were given was dirty inside and outside. I had to clean up the driver's head rest twice... We have pictures. Existing damages on the car were not reported properly and we had to call back the agent three times as we kept on discovering new damages on the car. When we returned the car the same agent claimed there was a small scratch (a pin size scratch on the back right side door). I indicated the scratch was so small and insignificant (I have rented cars for over 30 years and I am a million miler) it probably was not seen because the car was dirty. On our way back to Lyon it rained between Perigueux and Lyon most of the trip and as a result we returned a car that was cleaner than when we picked it up. I am not giving the experience a "zero" because the car performed well, the automatic transmission feature was available (often rental companies in France (Hetz-Avis) try to switch the customer to manual transmission because the car is not available). Otherwise this was a painful experience? "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BEAUVAIS, FR - Reviewed by SVETLIN - 15 October 2020
" Without any problems "
" Without any problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by JOHN - 29 September 2020
" I always use autoeurope, great follow up to enquiries. I had one on this trip about possibly extending and Catherine contacted me immediately and was very helpful. Great! "
" Apart from a 30 minute delay in getting the car everything was great. The Covid sanitation protocols were reassuring. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by GABRIELE - 24 September 2020
" See the above comment, I expect a response. "
" I have already commented on my experience some time ago and required a response from Auto Europe. This booking was paid for twice, once with my Eurocard and again with my MasterCard as I never received a confirmation for the Eurocard. I was under the impression the Eurocard had not been accepted and therefore used the MasterCard for the same booking, payment was taken from both cards. Europecar in Nice made me aware of this. It seems only AutoEurope can reimburse me for this error. I don't mind to which card you will return the amount for this rental ( around Euros 230). Please respond. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, FR - Reviewed by HANNE - 09 September 2020
" Great value rental. However - you should inform your clients that you cannot access the french side of the airport through public transport or without a boarding pass. This is extremely complicated as when you drop it off you must get a taxi to the other side of the airport to get the train from Geneva airport - something I wasn't aware of. "
" Great value rental. However - you should inform your clients that you cannot access the french side of the airport through public transport or without a boarding pass. This is extremely complicated as when you drop it off you must get a taxi to the other side of the airport to get the train from Geneva airport - something I wasn't aware of. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
PARIS, FR - Reviewed by ARGENTA - 22 August 2020
" good expirince "
" good "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
CARCASSONNE, FR - Reviewed by GRAINNE - 07 August 2020
" When I phoned following the accident to ask about reporting the accident etc I was dealt with very rudely.Basically they are not interested in pursuing the third party and my excess of £1500 has been promptly deducted from my Amex card,without me receiving a summary of costs or report on the damage. "
" During my rental I had an accident where a third party was responsible.I found trying to contact the accident helpline very long-over 5 min wait on the mobile phone all of which is very stressful.I then arrived at the airport at 12.10 to find they close from 12-14.00.It then took a further 1.5 hours to sort out a replacement car,which was one size down from my original order-a fiat panda for 5 adults and three suitcases not easy! "
Value for Money: 4 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 10
LYON, FR - Reviewed by STEFAN CRISTIAN - 20 July 2020
" The car was really good and the staff was very friendly. "
" The car had smoke smell. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BERGERAC, FR - Reviewed by RACHEL R - 07 June 2020
" Booking with Auto Europe has always yielded an easy and reasonably priced rental car experience. I appreciated being able to find a low base cost and know that in the even of a change, I'm covered. "
" Car was comfortable, clean and drove well. Rental pick up and drop off were easy and straightforward. I was disappointed that there weren't any "unlimited mileage" packages available. "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by SHIANN YUAN - 20 March 2020
" No worries, will posted our review in the internet to let others know about it. "
" First day of picked up our car in Paris CDG airport is worst cause non of your staff is standby on the parking area even inside the support office which is located on the parking area. Fortunately, SIXT stafff to assist us to check the car and leading us how to find your lazy staff who is hidden somewhere . Second your car got airbag issue on the passenger side and the alert is on, we backed to counter to ask for help, in return your counter crew request us to wait more than 1 hour without anyone show up to assist us and we request to called the person in charge but your counter staff refused to do it. End up we left the airport and use it for 12 days for a unsafe car. This issues we had reported to your staff . Lastly, on the last day of return car, your memo show that we can find your staff in parking area and return the key to them but we searching hardly cant find even one. End up is SIXT guide us where to find your open counter in Terminal D and return the key to your crew. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by FILIP - 20 March 2020
" easy to compare "
" correct and friendly "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LYON, FR - Reviewed by ANTÓNIO MANUEL COSTA - 04 March 2020
" The extra payment I've done with Autoeurope I thought or I was convinced that would guarantee extra rest with regard to Car rent, but not. "
" The car was with some damages, special on the right side. Plus, that I've had to pay 184€ more for full insurance cover?! Why? Because I was told that the insurance paid at Autoeurope didn't cover in case of an accident, or other incident, or did not cover the other people travelling with me. In case of a car damage I would have to pay 2k euros. "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 5
MARSEILLE, FR - Reviewed by KATIA - 02 March 2020
" Overall a good experience ! Thanks "
" The lady at the cashier was trying to sell me a lot of useless options. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
RENNES, FR - Reviewed by ANDREA ZSUZSANNA - 10 February 2020
" Everything was all right, "
" Everything was all right, polite staff, good car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AVIGNON, FR - Reviewed by VLADIMIR - 07 February 2020
" Everything went smoothly "
" I had no problems with the rent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by NICOLAE - 04 February 2020
" perfect! "
" perfect! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BEAUVAIS, FR - Reviewed by VOLODYMYR - 27 January 2020
" Good! "
" Good! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by GERRIT - 16 January 2020
" as always uneventful and reliable "
" Brand new car, excellent counter and return service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NIMES, FR - Reviewed by BLANCHE - 12 January 2020
" We enjoyed having use of the car for our trip. "
" Very efficient and professional. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by CLAY - 10 January 2020
" Absolutely horrible experience all around. "
" We were told we couldn't rent the car. I've been trying to get a refund for days. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PARIS, FR - Reviewed by NOMBUSO - 05 January 2020
" Still waiting for a response to my query "
" Charged for services I did not request. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 5
GENEVA, FR - Reviewed by IOANNIS - 02 January 2020
" full insurance was very expensive. extra charge for winter tyres although I write that we were visiting Switzerland also where is law for them. unlimited kilometers would be nice "
" everything clear. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PARIS, FR - Reviewed by SOTIRIOS - 18 December 2019
" Insane charges , double charged , wrong amount of money deducted , car given with a signal of low air on tyres while on highway , zero "aftersale" service , since I had to send everything on mail and 24 hours I still have no reply . Comment is for Europcar "
" Insane charges , double charged , wrong amount of money deducted , car given with a signal of low air on tyres while on highway , zero "aftersale" service , since I had to send everything on mail and 24 hours I still have no reply "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 7
DUNKERQUE, FR - Reviewed by CAROLIEN - 17 December 2019
" good service "
" good service "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by MOHAMMAD - 15 December 2019
" Car was super clean; which I always appreciate. I felt I'm driving my own car. "
" All went smooth. All agents were polite and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by ANCA-ILEANA - 12 December 2019
" very good "
" very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PARIS, FR - Reviewed by ANDRIUS - 09 December 2019
" My experience is positive nether the less service people offered me manual car while I was booked automatic transmission and paid money in advance for it. "
" Service could be a bit faster. Gps in the car didn't show destination of the hotel. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
PARIS, FR - Reviewed by HADI - 21 November 2019
" Unfortunately, as I had no credit card, I had to pay for an additional driver and pay a young driver surcharge for that driver (€98 in total for a car booking of €48 in total). All of that as I don't own a credit card. The experience was horrible. Even though it might not be Auto Europe's fault, I booked with this platform and it should make sure such huge inefficiencies aren't possible. "
" Unfortunately, as I had no credit card, I had to pay for an additional driver and pay a young driver surcharge for that driver (€98 in total for a car booking of €48 in total). All of that as I don't own a credit card. The experience was horrible. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by MANUEL - 18 November 2019
" The experience was very positive. "
" The car interior could be mora clean. This is the only negative note, everything else was very good. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
BORDEAUX, FR - Reviewed by YOLANDA - 18 November 2019
" So far pretty good! "
" Very efficient, professional and friendly service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BEAUVAIS, FR - Reviewed by PLAMEN - 15 November 2019
" ok "
" Everything was ok. I drop the car with full full tank. One week later your company return to my card 14 euro less. Nobody write to me why. Next booking, other company. The life is going too fast to give another opportunity. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 8
TOULOUSE, FR - Reviewed by PETRIGI - 14 November 2019
" very good "
" a little bit too long at the front desk "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by MALENE VIDERUP - 14 November 2019
" Ver y good experience "
" Always a good experience with Europcar in Nice "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
BEAUVAIS, FR - Reviewed by ROBERTO - 12 November 2019
" All the staff was ok "
" All the staff was ok "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by ORNA - 09 November 2019
" tout était parfait le seul bemole , les difficultés pour trouver le parking pour rendre la voiture à CDG terminal F "
" very good "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 9
NICE, FR - Reviewed by RAZVAN CALIN - 04 November 2019
" They didn't have the fiat we book instead they would have give us a Citroen c1 with 55 HP which we didn't want and they gace us a discount for an Audi a1 which was very nice and more powerful. Overall experience very good just that we had to pay extra for a better can which was not in plan. "
" They didn't have the fiat we book instead they would have give us a Citroen c1 with 55 HP which we didn't want and they gace us a discount for an Audi a1 which was very nice and more powerful. Overall experience very good just that we had to pay extra for a better can which was not in plan. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by FUNG - 28 October 2019
" Please refer to 3 above. "
" The counter staff was not helpful to provide the car on my arrival which was one hour ahead of my schedule. When I received the car, the door was damaged which made door closing a problem. Luckily being served by another counter staff who was much helpful. After all, waited for 4 hours to get the car and need to change the planned schedule on arrival. "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 2
PARIS, FR - Reviewed by MALIK - 28 October 2019
" i had to buy insurance again i thought it was zero deductable but paid huge amount for it pls tell me how to avoid it and was it right\ regards "
" car was ok "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AVIGNON, FR - Reviewed by GRAHAM - 26 October 2019
" All good recommended Will return "
" Good efficient service, lovely car everything spotless. Bit of a problem returning car because of problem with car park barriers but not the fault of Europcar "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
AVIGNON, FR - Reviewed by JIMMY - 24 October 2019
" Same as the previous comments "
" I booked it online at least a month ahead of time and the car had a major dent on the back door right through to the back fender. I did not book "rent a wreck" and the agency offered no compensation "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 3
PARIS, FR - Reviewed by ROBERTO - 21 October 2019
" Europcar was the most affordable option for me and the cars felt like new. Only thing I would change is, to offer better deals for diesel cars with unlimited kilometers. "
" Europcar was the most affordable option for me and the cars felt like new. Only thing I would change is, to offer better deals for diesel cars with unlimited kilometers. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by LADA - 20 October 2019
" The car JEEP was awesome. The onboard digital computer was equipped with speed limits even on the roads between fields and cruise control helped me to manage it. It was reliable in the mountains and in the rainy weather. "
" My expectations were surpassed. I was given an awesome car with all conveneinces I could imagine. The friendly and effective staff suggested some options that made my trip less stressful and more pleasant (I prepaid a full tank and changed the drop-off point). "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DIJON, FR - Reviewed by MARGARET - 18 October 2019
" The car was great, the price was great. "
" This worked great. I think these were the best prices. I did not realize though that purchasing the extra insurance at booking did not mean it was with Europecar...that was disappointing. Also wish they had updated their address on their website for Dijon....had big trouble finding the office. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by JOHN - 18 October 2019
" helped to simplify the rental process. "
" very pleased with our rental. nice car in good condition. staff were courteous, efficient and helpful. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by JELENA - 16 October 2019
" В договоре указана одна сумма самориска, а при аренде идет другая. "
" Брала машину в Ницца аэропорт. Выдача машины организована очень неудобно, т.к ты подписываешь договор в офисе, где повреждения машины не отмечены на схеме машины, как обычно, а прописаны очень мелко по французки и англ. Во первых-не все понятно, во вторых так можно что-то и пропустить. На выдаче нет никогого, ждала 10 мин, потом сама нашла машину , но пришлось ее поменять так как была прокуренная. Дали такую же без запаха. ПЕЖО 2008- замечательная машинка. Очень довольна. Ездила по серпантинам , проблем не было. Пока это лучшая машина за последнии несколько лет аренды машин в разных фирмах. Найти заезд к возврату аренд. машин было не просто. Но сдача машин у них организована отлично, стоят достаточно много приемщиков . У меня был очень приятный русский парень Емельян. Все четко и быстро. Акт приемки тут же присылают по майлу. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by AHMAD - 09 October 2019
" Car was new and very nice but I reserve super-cover include tyre and glasses ... ect but they told me only basic insurance and I repair tyre by 18 Euro but they told me Your reservation not includes tyre problems "
" Car was new and very nice but I reserve super-cover include tyre and glasses ... ect but they told me only basic insurance and I repair tyre by 18 Euro but they told me Your reservation not includes tyre problems "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by RADU CORIN - 08 October 2019
" It was perfect, without any complications. Autoeurope site it is very nice build, you have at your disposal every aspect well explained. And we found a way better price for the car than on Europcar website or other car rental websites. I will use them again. "
" Very smooth. I made checkin online and so the process to take the car was very fast. We stayed no more than 2-3 minutes at the counter, and then maximum 5min at the garage until the car was given to us. And also at checkout in the end everything went fast and smooth. The deposit was unblocked after a few days. The car was almost new (11000 km or something like that) and hadn't any problem. All in all it was an experience I would want to have every time I rent a car. Definitely recommend "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by YOUNESSE - 07 October 2019
" Stop obviously trying to upsell customers to different vehicles and insurance packages. I have worked in sales for many years so I understand there are probably targets/commissions for upsell. I have no problems with getting an offer for another vehicle/extra insurance but be transparent and stop offering it endlessly when a customers says no. "
" Stop obviously trying to upsell customers to different vehicles and insurance packages. I have worked in sales for many years so I understand there are probably targets/commissions for upsell. I have no problems with getting an offer for another vehicle/extra insurance but be transparent and stop offering it endlessly when a customers says no. "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 7 Condition of the Vehicle: 8
NICE, FR - Reviewed by YULIANA - 03 October 2019
" I have mixed feelings regarding our rent experience. We got a very large car (by one or two classes bigger than booked) and had problems parking it. We realized this a day later and called the office asking to replace it with a smaller one. The guy replied no problem and we arrived to do that. We were asked to go to the first floor and the manager told as that she does not have any small cars to give us. So, if they did not have small cars in Nice airport, why to call us to come? Besides this issue everything was good. "
" I have mixed feelings regarding our rent experience. We got a very large car (by one or two classes bigger than booked) and had problems parking it. We realized this a day later and called the office asking to replace it with a smaller one. The guy replied no problem and we arrived to do that. We were asked to go to the first floor and the manager told as that she does not have any small cars to give us. So, if they did not have small cars in Nice airport, why to call us to come? Besides this issue everything was good. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LIBOURNE, FR - Reviewed by DIDIER - 03 October 2019
" Very good "
" Nice staff, nice car, good service... I only enjoyed this rental car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by JOHN - 02 October 2019
" Good service "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BEAUVAIS, FR - Reviewed by DENYS - 02 October 2019
" everything was just fine. "
" everything was just fine. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
STRASBOURG, FR - Reviewed by GEORGIOS - 24 September 2019
" Overall my experience was better than i expecxted "
" the efficiency of the stuff was very satisfying, the service was fast and excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NICE, FR - Reviewed by AURÉLIO - 23 September 2019
" Very good experience. "
" Very good experience. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PARIS, FR - Reviewed by CARL - 22 September 2019
" Rental process was good. The car was a disappointment. "
" Citroen - poorly equipped and uncomfortable car. I will avoid renting any Citroen again. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
BASTIA, FR - Reviewed by JONAS - 20 September 2019
" I got much better car then expected "
" Good prices "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by SARAH - 18 September 2019
" I have used Auto Europe several times, and am very happy with the service. "
" Overall very happy but there was a tiny extra charge of 0.09 EUR, and I'm not sure why. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by VILMARS - 18 September 2019
" Even though I wrote for help about situation in Airport and got a fast reply that my booking does have full cover, there is no procedure in place to help cheated customers like us. Terms and conditions are written in non friendly English, no- native speakers have to read complicated sentences about what is included and what is not several times. And still as we saw with staff in France it did not help. Do not understand how can you provide online service of rental and not have some kind of training or guidelines for staff that actually works at customer service desks! They should be aware about cooperation with you and what is sold on you page! "
" Not competent stuff. Seeing our agreement with Auto Europe insisted that we are not fully covered. Tired of arguing we paid additional 300Eur that made up 700Eur for 2 weeks car rental. Have sent complaint to them afterwards asking for refund of these 300EUR , no reply received in more that 2 weeks! "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by ARIE - 09 September 2019
" הכל היה מושלם "
" good car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MULHOUSE, FR - Reviewed by BUCSA - 04 September 2019
" OK "
" Super "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
PARIS, FR - Reviewed by FLORIN - 03 September 2019
" Overall, unsatisfactory. "
" Although the car that I've been provided was almost new (2019 car), the A/C was not working at all (surprising). The outside temperature in the rent-out period was over 30 C, and the experince was very unconfortable. I tried to call Europ car but no one was answering. I could not spot this issue from the beginning because at the moment of taking the car the outside temperature in Paris was 18-20 C. Other issue was that Customer Service people does not speak English. "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 2
PARIS, FR - Reviewed by CHIH LUNG - 02 September 2019
" very efficient! "
" when I pick up my rental car, on site staff is not polite and doesn't want to speak english when I point out some exist damage , it is ridiculous. also he only wrote in French on rental document which is not fair for consumer, isn't it? "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 5
BASTIA, FR - Reviewed by RUSU - 28 August 2019
" Hire more people for short waiting times at desk. "
" Long waiting time to pick up the car.Hire more people. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
BASTIA, FR - Reviewed by NIALL - 27 August 2019
" Booking was simple and straight forward, and allowed us to get the best price. "
" Car was in excellent condition. Counter staff pressured my partner into paying for extra insurance. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
RENNES, FR - Reviewed by SUZANNE - 26 August 2019
" As above "
" Great service and helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
STRASBOURG, FR - Reviewed by VIKTORIIA - 25 August 2019
" All was good "
" Excellent new car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by AHMAD - 23 August 2019
" I was very dissatisfied with the car rental company (Europcar) "
" Bad and disappointed experience. Old model car given after long time wait at desk with alot of scratches and dents even not checked for service that we had to fill the coolant and Adblue fluid. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 1
PARIS, FR - Reviewed by ATTILA - 22 August 2019
" Everything OK. "
" I booked Fiat 500L (trunk space 412 - 1375 l) and I got a Fiat 500X (trunk space 350 - 1000 l) which is not equal (similar ) car for me. A was not aware of this data (difference). They offered me an upgrade (for €€€). "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
PARIS, FR - Reviewed by CRISTINA - 22 August 2019
" the car was hit everywhere, but that was not a big problem. I was disappointed by the lack of cleanliness inside, very poorly made. I picked up the car at night and saw the dirt next day in the morning "
" the car was hit everywhere, but that was not a big problem. I was disappointed by the lack of cleanliness inside, very poorly made. I picked up the car at night and saw the dirt next day in the morning "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
NICE, FR - Reviewed by NATALIA - 16 August 2019
" It's very comfortable and easy to take a care. And the prise is reasonable! "
" The staff was kind and professional "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by HUGH - 14 August 2019
" See above "
" Dear Sir, My recent car hire from Nice airport was not a satisfactory experience. On arrival to pick up my car, I registered with the ticket machine and was given the number RO69, the customer currently being served was RO21. Forty-eight customers ahead of me and not to mention the Priority customers that jump the queue ! I am of course fully aware of the number of customers at this time of year, and you did have five desks operational, and at least a good system to control the flow, unlike the other desks that just had one long queue. There was nowhere to sit down, and not much floor space either, this of course is not your problem. When my time came, I was simply asked whether I would like an automatic, nothing about an upgrade, nothing about extra cost. I accepted the offer of an automatic, assuming you must have been running out of cars, and not everyone is happy with this type of transmission. The agent pointed out the total cost of €140, which was approximately what I remembered was the cost of the total hire, and I was certainly not aware it was an additional cost. It was not until I returned the car when the agent told me I was 1 hour late returning the car that I told him in no uncertain terms that I had waited over two hours to pick-up the car. At this point I looked at the invoice trying to find the check out time when I saw the extra charge. I again re-iterate that I was never informed I was being charged for an upgrade I never wanted, as one person the car was too big. Another very alarming feature of this car was the lane keeping option which is switched on as standard. As I was driving on the motorway round Nice, several times the car swerved in the most worrying fashion, I had thought to return the car but the thought of queuing again was unbearable. It wasn't until much later I noticed the lane sign and was able to switch it off. I think you agents should make customers aware of this feature and let them know how to turn it off. I have always found Europcar to offer a good service and reasonable prices, though this time was not the case. Kind regards Hugh Bristow "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
MULHOUSE, FR - Reviewed by ARIE - 12 August 2019
" evry thivg was good "
" A new car. wanderfull deal "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
PARIS, FR - Reviewed by DURITA JOENNA - 08 August 2019
" Will use Europecar again. Very good and brand new car. Value for oney "
" Brand new mini van. Value for money. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by KIM BARTHOLDY - 30 July 2019
" See point 3 "
" Counter staff very nice. Informed about insurance, possibility to upgrade, making photos of damages etc. Would have been nice if she would have mentioned there weren't any Navigation in car, but not big issue "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NANTES, FR - Reviewed by NINO - 29 July 2019
" Good prices and seamless process - from ordering to pickup and return. "
" Fast and good service, also in English "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DIJON, FR - Reviewed by JOSEPH - 25 July 2019
" We would gladly do this again. "
" It was easy and helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by JOEL - 23 July 2019
" Nice people "
" To whom it may concern, We had a very positive experience thank you. Can you please confirm the return of our deposit? We seem to have an additional 311euro on my bank statement. Any information would be appreciated. Thanks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by AUDRIUS - 22 July 2019
" BAD "
" Bad, they asked for aditional insurance that cost us 150eu, then they asked for credit card but i had only debit card,. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by ADAM - 22 July 2019
" Please provide the response from europe car of the additional charges. "
" There was quite a wait to pick the car up as it was a busy morning, and at drop off I was told to simply park the car and leave the keys, however I Have been changed an additional amount on my credit card after drop off without any explanation; 03/07/2019 Europcar CDGT02 Rossy Rossy en FranFR EUR 286.27 DR I require an explanation as to what this additional amount is for, as I filled the tank and took out additional insurance cover at pick up time for any damage (there wasn't any damage) "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
LYON, FR - Reviewed by ABRAHAM - 15 July 2019
" This in not the first time I order a car via auto europe . This time it was a bit disappointing since I was not given the car I ordered . "
" We had to wait for our car which came from cleaning with drops of water all over the car . I had to dry it myself .The fuel tank was half full so we asked to fill it up . "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BORDEAUX, FR - Reviewed by OLEKSANDR - 14 July 2019
" Everything was on reasonable level "
" Everything was on reasonable level "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CANNES, FR - Reviewed by MAZEN - 14 July 2019
" insurance not included "
" EUROPCAR prices are good. We have a reservation regards insurance We have selected full insurance with extras. it was not included in the documen. during the receipt of the car "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MULHOUSE, FR - Reviewed by STEPHAN - 14 July 2019
" As above "
" Difficult to find French car rental return at Basel airport, and staff not at the counter led to a bit of waiting, otherwise great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
BASTIA, FR - Reviewed by MERT - 11 July 2019
" It's a privilege to rent a car via Auto Europe. My credit card didn't get blocked for deposits. Also, full damage coverage is a significant reason why I preferred Auto Europe. It was really reassuring. "
" The officer was really helpful and gave us an automatic car, although I bought the manual transmission package. I was satisfied to get the car keys within a few minutes without spending too much time on paperwork. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASTIA, FR - Reviewed by TANIS - 10 July 2019
" No further comments. Would definitely book with Europcar again. "
" All went well, my only comment would be that when the car was brought to us it wasn't clear what we were supposed to do as regards checking the vehicle, there was no introduction to the car etc "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
BASTIA, FR - Reviewed by SEBASTJAN - 08 July 2019
" I solve problems from home "
" I'm still waiting for € 500 that they owe me "
Value for Money: 3 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 9
NICE, FR - Reviewed by ELYKARL - 07 July 2019
" I just wish they could do something about having a long queue in getting the car. "
" Great and helpful staff. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASTIA, FR - Reviewed by PIOTR - 02 July 2019
" Extremely frustrating. "
" I was not able to contact your office by phone or otherwise. It was impossible to extend the rental. I was very frustrated so returned the car and rented from another company. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by FRANCK - 24 June 2019
" Still influenced by the extremely bad experience we had in Italy "
" Nice people / efficient drop-off "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PARIS, FR - Reviewed by PAUL - 14 June 2019
" Na "
" Dropping the car off was a nightmare Signage at Rouen totally absent Finally found the garage which allowed us to do the drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by DENIS - 13 June 2019
" All well "
" All went well "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by DAN - 07 May 2019
" The Europcar CDG partner did not seem too happy about the booking through Autoeurope. "
" There were several problems with this rental: 1. The vehicle class I have booked was not available. They tried to downgrade me. Finally, I paid for an upgrade. 2. The vehicle I received had more than 70k mileage and was scratched all over 3. I specifically requested for a company invoice by email, but they sent a private one instead. 4. They issued me a EUR 900+ damage invoice for non-existent damages, for a car that already had scratches and bumps on most components of the body "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 5 Condition of the Vehicle: 4
NICE, FR - Reviewed by STANISLAV - 06 May 2019
" You had made a very good offer for me. Thanks. "
" The car wasn't in good condition "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 6
AVIGNON, FR - Reviewed by GRAEME - 05 May 2019
" Easy to use. "
" When we dropped the car off we had to have a full tank of petrol. When we picked it up, the Europcar representative told us where the nearest petrol stations were. However, on the day of returning the car there were road works and hence the usual route into Avignon train station was blocked. So we looked for the petrol stations but they were only self-serve stations with no one in attendance. You had to pay for the petrol at the pump with a credit card. We tried at least four card and all were refused. We also went to three petrol stations and our cards were refused at each. This took a long time and we had to get to the train station to catch the train. Hence, we returned the car with about a half a tank of petrol. I suspect we will be charged a penalty for this, but feel we followed the advice and did all we could. I would have been helpful had we been advised that the self-service petrol stations do not take foreign cards. This bad experience was a blemish on what was otherwise a very pleasant experience with Europcar. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
PARIS, FR - Reviewed by GELU BOGDAN - 30 April 2019
" With this feedback form will it be possible to recover my money? "
" Unfortunately I was not able to get my car as i had a delay on my flight, so i loose the flight. I tried to cancel my booking but i couldn't. I call the agency but first they couldn't speak English so i waited 10 min on the phone, so no success on the first attend. on the second i get somebody that mention that i can't cancel to booking and i can get back my money. for me this is incomprehensible and i will not use this company anymore. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PARIS, FR - Reviewed by ZOHAR - 28 April 2019
" recommended prices "
" There was a 1.25 hour queue at the counter when we arrived. They didnt have our reserved car type (5+2) and offered only much smaller or larger cars , I had to comeback on other day to replace the car to the ordered type. need to state that the 2nd experice was very smooth and efficeint. "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by NATALIA - 17 April 2019
" I didn't have any problem, so I always recommend Auto Europe to my friends! "
" Everything was perfect! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by ARIS - 10 April 2019
" Long wait for pickup, but the rest was good "
" Pick up process was too long and inefficient. Long line, long time for making for preparing the paperwork, and when that was done, the car was not ready and I had to wait another 15 minutes for the car to be prepared. "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by HANAN - 09 April 2019
" Nothing to complain on "
" Car had many faults, especially a broken window which is a real hazard. It was a 25 cm windshield crack that could easily evolve to a total window break. Should not provide such a car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BORDEAUX, FR - Reviewed by MARCUS - 03 April 2019
" Miserable experience, charged over 700$ for a car I never received "
" I was helped in no way shape or form by the staff. Was forced into cancellation and still charged. I will never use auto Europe ever again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
GENEVA, FR - Reviewed by PETROS - 02 April 2019
" The ones I have stated above. "
" Overall experience is very good. But I have two complains : a) When I was picking up the car I accepted a rather big pressure from the counter staff to take another car (more expensive than the one I had booked). b) Although the price I had booked the car was about 198 euros, the final bill was about 209 euros, without the staff can give me a satisfying explanation. I didn't had any other charges for the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by GREGA - 24 February 2019
" everything went ok but still waiting to get my hire car deposit back "
" - problems with paying with Diners Club card (not stated that's not possible) - car rental was not informed about flight number and time of arrival (even that one was given to autoeurope) and almost closed prior to my arrival. - no visual inspection from car rental at the pick up and drop off "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by ROAR - 10 January 2019
" same as 3 "
" Waiting time to get car was as long my last leg of flight from paris to Toulouse, only one person working at 7.30pm. Car ordered not available , ended up with something completely different, a Fiat in disguise, Jeep something, noisy little thing, not even close to the Alfa Romeo I had tried to reserve.... "
Value for Money: 7 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 6
MULHOUSE, FR - Reviewed by PANAGIOTIS - 05 January 2019
" for France region, i would go again with Europcar "
" polite but trying to sell more (extra security, extra road assistance etc) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by SOPHIE - 03 January 2019
" Very pleasant expérience with the rental company but I did'ny like the car, a Fiat 500. "
" Very good "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TOULOUSE, FR - Reviewed by ANTHONY - 02 January 2019
" very poor "
" Office was closed when I went to collect the car causing an overnight stay and hotel costs... Please assist "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 7
NANTES, FR - Reviewed by MARIE FRANCOISE - 30 December 2018
" Good experience "
" Very polite, quick and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PARIS, FR - Reviewed by SUHAILA - 29 December 2018
" It was easy to book and compare prices. The information on the website was also easy to understand. "
" Did not get the car i booked for. Instead I got a Mercedes instead of a Peugeot. Which is a good upgrade but it was smaller than the one i booked for. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AVIGNON, FR - Reviewed by JYUNYU - 26 November 2018
" Very good experience, Autoeurope and Eurocar are very good "
" Very quick response "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BEAUNE, FR - Reviewed by ROBIN - 11 November 2018
" I have nothing more to add. "
" This rental with Europcar went very well. The woman at the counter was incredibly nice and efficient (the last time went less well). "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by NIGEL - 01 November 2018
" Excellent to deal with "
" Smooth process "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
AIX EN PROVENCE, FR - Reviewed by BENJAMIN - 24 October 2018
" very good "
" Very good : efficient, polite, attention to the client needs "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by ABDULHAMID - 23 October 2018
" Everything was excellent and no extra charge "
" Everything was excellent I was requesting Mercedes but they gave me alfa Ramio But it was ok not bad but in general the was service was excellent and I will rent again from them "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASTIA, FR - Reviewed by MICHEL - 18 October 2018
" Thanks "
" Wonderful and great price! "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NICE, FR - Reviewed by LEE - 13 October 2018
" The horn didn't work. Pretty dangerous actually when driving on small Italian roads with blind corners. And with Italian drivers! Nice airport signage also sucks. Very unintuitive and hard to navigate, especially when in a hurry. "
" great service at pickup service desk. Finding it isnt obvious though. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 5
NICE, FR - Reviewed by KIM BARTHOLDY - 04 October 2018
" Counter staff spend a lot of time trying to confuse me and convince me to rent a more expensive car and to upgrade insurance compared with the choice I had made. The car had numerous scratches, dents and even missing parts - not mentioned by the Counter staff and not mentioned in the contract. I therefore had to spend a lot of time documenting this and having the staff verifying it. "
" Counter staff spend a lot of time trying to confuse me and convince me to rent a more expensive car and to upgrade insurance compared with the choice I had made. The car had numerous scratches, dents and even missing parts - not mentioned by the Counter staff and not mentioned in the contract. I therefore had to spend a lot of time documenting this and having the staff verifying it. "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 3
BASTIA, FR - Reviewed by ANDRÉ REPPEN - 04 October 2018
" Fair enough, but unnecessary stressed with the acceptably clean car at return policy when the car was dirty at handout. How clean does that mean? "
" Too long a wait to get the car out, more than 40 minutes. Got a rather dirty car, and was presented with a strict acceptably clean car return policy. So to not risk a "fine" I cleaned the car myself and returned a cleaner car than I took out. "
Value for Money: 8 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 5
PARIS, FR - Reviewed by IVAN - 03 October 2018
" Very bad experience considering taking the car which I booked and paid online. "
" Dear sir or madam, Please forward this email to your complainment department. I would like to understand what happend between Auto Europe and Europecar since I was told that my reservation is canceled and it was not. Please find under the complainment email that I sent to Europrcar as well: I would like to file a compliment on your customer service at the Charles de Gaulle airport. I booked the car via Auto Europe agency and received Voucher number EU15147977 which was pending to Europcar confirmation. Few hours later I received Confirmed reservation number 1089557592 car type Mercedes C Class. After that I got possibility to create my Europe CAR ID to access Quick Pick up service which I did as well. On September 25th I received another email from Auto Europe which was confirming my Voucher #15147977. However, I arrived at the Europcar stand around 10 a.m. and I was waiting 45 minutes to access to the pick-up stand. I was received by employee Nathalie who told me that my reservation is canceled and I need to call Auto Europe. I showed her all my confirmation emails but she was insisting that I will move and give space to another client and to solve it with Auto Europe by myself. I called Auto Europe and after short conversation with the agent he told me that my reservation was still valid and asked me to connect him to Europcar employee. I asked Nathalie if she could take the call and she said yes. She took the phone and after few seconds she told him to wait a minute where I thought that she is checking something connected to my reservation. After five minutes I realize that she is servicing another client and I kindly asked her to finish the call since I am in roaming call with UK. At that moment she was very unpolite raising her voice and telling me that she needs a moment. After she took the phone and finished the call, she told me that everything is ok and when she will finish with the current client she will take my case. When she received me, she asked for all or the documents and it took her about 15 minutes to fill all the forms even that I told her that I did my Quick Pick up online... She told me that the car I booked in not available and the only car she can offer is Alfa Romeo Gullia. After all the hassle I accepted that car but honestly it was very bad experience. Nevertheless, I booked two child seats and she told me that I should pick it up at the stand outside, when we came there they did not have seats and we were waiting for 25 minutes more. All in all, me and my family with two small kids 2 and 3 years old, were waiting more than 90 minutes to get the car we did not want, is this the expected level of your service? Looking forward to your answer, Ivan Hercl "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 8
NANTES, FR - Reviewed by IAN - 26 September 2018
" Booking on-line was quite easy, clear and efficient. All documents provided were good as we had no problem at the counter. "
" The representative at the counter was not very helpful at all in providing direction details to our destination when asked and in providing clear details for car pick up. Especially since we are tourists and not familiar with your roads. The pick up path was not very clearly marked and was a long way so either delivery of the car or staff assistance should have been available. Or at the very least a small directional map should be provided. It is difficult for those who have a problem walking long distances. The vehicle was good but needs GPS in English. The location of entrance to drop off should be more clearly marked however the representative that met us there was very helpful, friendly and efficient. Again, a directional map would have been helpful to have. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 9
AMBOISE, FR - Reviewed by CHRISTOPHER - 24 September 2018
" I rent about 60+ cars a year and this has never happened to me. "
" I booked the car online. I then walked 2 miles to the location only to be told that they didn't have any car. I then had to walk another two miles to another car rental location. There aren't a lot of taxis in Amboise, France. "
Value for Money: 1 Efficiency of Counter Staff: 9 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PARIS, FR - Reviewed by GARY - 24 September 2018
" Great car for a great price. Would rent again for sure. "
" The wait in line when we arrived was a little too long and I am not sure why it was taking so long but after that everything was fine. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASTIA, FR - Reviewed by PETER - 23 September 2018
" Met our requirements. "
" Went very smoothly. Perhaps one thing: my wife wanted to pay with her credit card but I was indicated as the driver and I don't have a credit card. So we were obliged to add her as a driver to be able to pay for the car. We tried to pick up the car 1/2 day sooner than booked but the price for that was disproportionally high compared to the fare for the entire booking, so we forgot about it. For the rest, perfect in every way. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAEN, FR - Reviewed by LAWRENCE - 20 September 2018
" none "
" Office was closed for 2 hours in middle of day when we arrived. Caused significant delay in our plans. Dash light indicated that Air bag needed servicing. Did not notice until down the road. Felt uncomfortable driving after I noticed that. "
Value for Money: 10 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 4
AJACCIO, FR - Reviewed by ANA MARIA - 19 September 2018
" No comments "
" Overall good experience, but they just made an additional charge on my credit card and i don't know the reason "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by STEPHEN - 16 September 2018
" Great car and great service "
" Great car; great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NIMES, FR - Reviewed by CYRILLE - 14 September 2018
" Nothing to add "
" Excellent experience with Europcar Nîmes from the start to the end. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by VALERIE - 14 September 2018
" Great car "
" Excellent support at the desk "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
QUIMPER, FR - Reviewed by ENDRI - 14 September 2018
" An enjoyable and smooth renting experience. I will use autoeurope and europcar everytime from now on. "
" Easy to pick up and return dhe car! Enjoyed all the journey without any problems! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MULHOUSE, FR - Reviewed by ARIE - 13 September 2018
" OK "
" OK "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
PARIS, FR - Reviewed by TOMAS - 13 September 2018
" The experience was good, not great for all the comments who i descrived before. Thanks "
" They offer a car who don t have. they didn t went with us to show the car and the conditions. The drop off was fast, but we don t have yet a confirmation of the company who said "yes we receive the car" the worker didn t sign nothing to give a receipt of the car for us. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 10
PARIS, FR - Reviewed by FABIENNE - 09 September 2018
" Good rates "
" Very good service. Thank you. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by SHANE - 09 September 2018
" NA "
" It was not clear to me at the time of booking that insurance was not included. I would have no problem with knowing the costs up front and paying for it but it was a surprise when I got to the airport. Or at least make it clear that insurance is not included. Otherwise, it was a good service! "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PARIS, FR - Reviewed by CHARLES - 06 September 2018
" See comments above "
" My reservation (Number 1084622201) stated my price as €55.97. The charge came through as US$101.33, an exchange rate of 1.81. When I made the initial reservation I made a mistake and reserved the wrong date. When I corrected the reservation, I was credited less than half of what I had paid ($49.16 credit on a $113.65 charge). "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BONIFACIO, FR - Reviewed by YULIAN - 04 September 2018
" Super "
" Super "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by PAULO - 04 September 2018
" Nothing to report. Everything was according to expectation "
" Always my favorite "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by RAMI - 02 September 2018
" great "
" great "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
NICE, FR - Reviewed by MIHAI - 27 August 2018
" I rent a car from Europcar. I saw on the voucher Auto Europe's name but I don't know what services they provided. "
" Friendly staff and gentle. Easy way to pick up and drop off the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by GEORGIOS - 23 August 2018
" Delay at the counter "
" Very likely "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by SERGE - 23 August 2018
" The general experience of picking up / driving / dropping off etc was very smooth and easy. The car was in great condition and we couldn't have hoped for a better service "
" I sent an email yesterday regarding my deposit and the issue of having paid twice accidentally. Once by my girlfriend (Michelle Scicluna) upon booking online, and once by me at the office in Marseille Airport. We would just like to have piece of mind that one of the payments would be returned along with the deposit. Thank you very much "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AJACCIO, FR - Reviewed by LUCY - 22 August 2018
" It is not that easy to find the way back at drop off! I drove around twice, and was then told I had parked in the wrong place. I was also told that the car was "not clean" when all it turned out to be was a tissue that my daughter had dropped on the backseat by mistake. "
" There was a very long queue on arriving at Ajaccio airport. It took a long time to pick up the keys, and there was nowhere to wait other than in direct heat with all our luggage and family. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 9
CALVI, FR - Reviewed by LUCAS - 21 August 2018
" Everything went pretty well, except 2 things: 1 - The counter people did not speak English, luckily I had a French speaking person with me so it went well, but it could have been a lot worse. 2 - I received an INVOICE in my email of € 148.99 from Europcar (resa.europcarcorse@orange.fr) which I have no idea what it is about. I have called the counter desk at Calvi where I picked the car up, but no response or explanation yet. I would like to confirm that this is not a misunderstanding and I can ignore this invoice since I have already paid € 79 for drop off tax (at the counter in Calvi) plus the € 257.65 both via Credit card. Appreciate a feedback on this topic to make sure is all cleared out. Thank you "
" comments below "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASTIA, FR - Reviewed by JOERI - 16 August 2018
" Booking though Auto Europe has been a smooth experience all the way. "
" Upon pick-up of the vehicle, the vehicle had to be inspected for pre-existing damage. This had to be done in the dark, outside, while the car was still wet. This made this inspection particularly difficult. At the same time, this inspection also showed quite a lot of pre-existing damage to the car. So it turned out to be essential. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 7
MULHOUSE, FR - Reviewed by NATHAN - 12 August 2018
" ordered a car range C and got range B "
" ordered a car range C and got range B "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
MARSEILLE, FR - Reviewed by RAMON - 28 July 2018
" Selecting the car online and all the communication was very good. "
" Picking up the car was very time-consuming. Even with entering all the data on their website upfront. At the counter they tried to upgrade us to another car, since the one we rented was still in the garage. At the same rate I don't have an issue with that, but the suggested upgrade was almost 400 euro. We decided to stick with the car we selected upfront. I got the impression the lady was not really pleased and started a discussion in French about us, assuming I would not understand this. However working for a French company I do partly understand the French language. Then there was the assurance part. I have now decided to upgrade my own travel insurance so I don't have this issue anymore. At the counter the made a deposit to my creditcard of 670 euro. I had already paid Autoeurope 822 euro and the total at Europecar was 1116 euro. However instead of 294 euro Europecar charged 364 euro to my creditcard, which is 70 euro too much! "
Value for Money: 9 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by JEREMY - 24 July 2018
" No problems with AutoEurope although I sense Europcar do not like offering their double category upgrades for VIP Elite members unless the vehicle was booked on their site. "
" Can not fault Auto-Europe. Sadly despite being a VIP Elite member Europcar has to be one of the worst companies in terms of customers service. I think it has become very apparent that staff must receive commission from late returns, and charges incurred for not returning tank 100% full. The Peugeot 208 I received was also all dented and in terrible condition but then I suppose Was in France. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 4 Condition of the Vehicle: 1
FIGARI, FR - Reviewed by JOHN - 18 July 2018
" Attentive staff made the pick-up and drop-off a very simple and pleasant experience. "
" Very professional and friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by ALESSANDRO - 15 July 2018
" Car in good condition , extremly difficult procedure for the drop off in C.D.G airport - Paris . It was indicated another terminal in my voucher and contract. "
" Invoicing is not transparent. I paid 448 euros for the rental and additional 166 euros at the drop off due to additional renting hours and gps that was provided as an extra cost. Checking my credit card movements I realize that I have been charged additional 35 + 35 Euros on 25/6/2018 . I am expecting details and explanation on this additional charge. Expecting reply on my mail address since it was impossible to contact you by phone on+498941207269. Thank you "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 2 Condition of the Vehicle: 9
ARCACHON, FR - Reviewed by LAURE - 14 July 2018
" wish the option to return the car to a different location would not cost so much! great staff in arcachon and BOD airport thank you! "
" wish the option to return the car to a different location would not cost so much! great staff in arcachon and BOD airport "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by JACK - 12 July 2018
" Great vehicle, excellent service, nonproblems "
" Staff was pleasant, transaction was easy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LA ROCHELLE, FR - Reviewed by MARGARET - 05 July 2018
" See No. 3 above "
" Very happy with the service and the car. We dropped the keys in the slot and parked the car on the street (Nicholas?) early Saturday morning, which worked very well. Thank you very much. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by STEFANO - 05 July 2018
" Horrible "
" After a 2 hour wait , I dropped Europcar and wasted my money and rented an Avis "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 10
NICE, FR - Reviewed by MIKKO - 03 July 2018
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FIGARI, FR - Reviewed by JETTE - 03 July 2018
" Understaffed "
" Understaffed "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by ANTHONY - 29 June 2018
" Overall it was a very good experience. "
" The pickup at the Nice Train Station office was very good. I didn't have to wait at all and the agent was very helpful. The car had several dents but it was a very nice car and drove smoothly and worked well for us. I was afraid that I wouldn't get the premium car that was listed but we did get the exact car. The drop-off fee was very high but it was consistent with other companies. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PARIS, FR - Reviewed by MAURICE - 28 June 2018
" easy and competitive "
" good experience "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
TOULOUSE, FR - Reviewed by FILIEP - 28 June 2018
" Auto europe is okay and finds a good price. "
" Very long waiting for pick up Counter staff not kind No one for drop off, difficult to find the key box "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 9
LYON, FR - Reviewed by YEE LENG - 23 June 2018
" The car I picked up from Lyon has a problem with the air conditioning. It is not cold at all. I have to suffer the heat when driving through Provence in June. So, I am not happy. I will avoid europcar in the future. "
" The car I picked up from Lyon has a problem with the air conditioning. It is not cold at all. I have to suffer the heat when driving through Provence in June. So, I am not happy. I will avoid europcar in the future. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 1
NICE, FR - Reviewed by VSEVOLOD - 22 June 2018
" All in all, quite satisfactory "
" On the whole it was fine, though we had to queue for about 40 minutes to pick up the car, and it was slightly scratched and no too clean inside. But it ran OK :) "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MARSEILLE, FR - Reviewed by SUHAS - 18 June 2018
" It was a good experience. The website had all required information in the form of FAQs. The section about the insurance coverage options and the deductibles (excess) was especially helpful. Also, got a discount through Auto Europe, compared to what Europcar's website was showing. "
" Positive experience. The person at the desk at the time of pickup was efficient, but could have been a tad warmer. Europcar's pre pick up online information gathering system helped in a faster pickup. One of the staff helped us install the child seat, which was nice. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by DYLAN - 17 June 2018
" Many hidden costs. "
" Many hidden costs. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BEAUVAIS, FR - Reviewed by STEFAN FLORIN - 14 June 2018
" OK "
" OK "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9