Auto Europe
- North America
- Central America
ENTERPRISE FRANCE CUSTOMER REVIEWS
- 7.7
- 8.1
- 8.3
- 8.4
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
ENTERPRISE FRANCE Car Rental Reviews
Average Rating for Enterprise :
NICE, FR - Reviewed by CRISTOFER - 28 August 2025
" Experience with Auto Europe was fine! I was surprised with the extra fees at the Enterprise desk and the downgrade (without explanation) and state of the vehicle I was provided. "
" My overall experience was underwhelming. What began as a reasonably priced booking quickly turned into a costly surprise, with an unexpected €270 in add-on fees--raising the total by over 75%. The vehicle itself was far from the standard I expected. We booked a VW Passat and received a much smaller Peugeot 208! The "equivalent" would have been a Peugeot 508. The downgrade was never explained. The interior had stained seats, and the exterior was riddled with scrapes and knicks. It gave the impression of poor maintenance and little attention to detail. Drop off was quick and hassle free! "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 6
ANNECY, FR - Reviewed by ANDRE - 18 August 2025
" NA "
" Very good experience : new car, very helpful staff "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, FR - Reviewed by VIKTOR - 28 July 2025
" fast, professional, helpful "
" Subject: Formal Complaint – Downgraded Vehicle, Poor Service and Missing Return Confirmation (autorope voucher #EU22657173 Reservation details: We booked a VW Passat or similar (SDAR – Standard class, automatic, A/C) via AutoEurope. At pick-up: The counter agent asked numerous unclear questions (including how many people would ride in the car) and ultimately assigned us a Renault Arkana. When we objected that this was not the class we reserved, the agent insisted it was an "upgrade", stated there were no other cars, and told us we could "go to another branch" if we were unhappy. Vehicle class downgrade: According to the ACRISS classification, SDAR = Standard class (first letter "S"), whereas the Renault Arkana is typically coded CFAR/IFAR = Compact/Intermediate SUV (first letter "C" or "I"). "C/I" is below "S" in size/price hierarchy, and the Arkana was less comfortable for our needs. This is therefore a downgrade, not an upgrade. At return (25 July): A different Enterprise employee was smoking in the garage at the return desk. When I asked for a signed document confirming the car was returned in good condition, she said the contract was closed and that confirmation would be emailed. No such confirmation was sent. This was our first negative experience after many rentals via AutoEurope. We request that Enterprise: Refund the price difference between the SDAR class we reserved and the lower class vehicle we received (or provide equivalent compensation). Send written confirmation that the contract is closed and that there are no additional charges. Address the unprofessional behavior (rudeness, smoking in a work area) at the branch. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BORDEAUX, FR - Reviewed by PABLO - 11 July 2025
" The distance from the airport arrival terminal to the rental offices are too long "
" The rental offices are too far away "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
NICE, FR - Reviewed by GUDMUNDUR - 23 June 2025
" good service, nice car and friendly staff "
" very easy to return the car at the airport, quick service which is important when you are going to take a flight. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AVIGNON, FR - Reviewed by DANIEL - 24 April 2025
" See above "
" Did not receive the right vehicle. Specifically reserved a large premium SUV due to number of passengers and luggage, but received a small SUV instead. Made the trip much more uncomfortable and nearly impossible to fit luggage (we had bags on our laps...). "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NICE, FR - Reviewed by GOKHAN - 24 March 2025
" Thanks to AutomEurope's and Enterprise's compaigns I was able to secure a premium car at a very reasonable price. I recommend both Auto Europe and Enterprise to all people asking me about car rental. "
" Very fast pick-up and drop-off. Friendly, helpful counter staff. Thanks to rentğng a premium car, the pick-up location is very close to the counter. The vehicle was clean and in good condition. Partly due to the credit card company the security deposit on the credit card was removed seconds after the drop-off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by IVO - 27 February 2025
" Fast and friendly service. Both on receiving and delivery (thanks to Thierry). "
" Fast and friendly service at the counter. I explained my needs and got flexible and friendly adjustment free of charge. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LILLE, FR - Reviewed by RICHARD - 08 January 2025
" HOWEVER, I will never be renting an EV for a trip again. We faced tremendous difficulties trying to charge it because there was no RFID dongle and many stations we tried to use required some sort of membership. Furthermore, the Peugeot e-2008 is absolute rubbish on battery life and range. It was a very stressful driving situation. "
" The rental company was very efficient. Pick up and drop off was smooth. There should have been a RFID dongle to use at charging stations. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LILLE, FR - Reviewed by PHILIPPE - 05 January 2025
" Not a good one "
" We arrived ahead of reservation time and enterprise refused to deliver the car ( for 50mn ). I called your call center in order to secure the authorization without success . We had to wait the exact time ( stupid ) . Also the car was not clean , doesn't have full petroleum and no water in the clean window system ! Nobody was at the delver parking lot! Zero for the service "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 6 Condition of the Vehicle: 4
LYON, FR - Reviewed by KRASSIMIR - 30 December 2024
" Only setback I received car which is bigger than I booked "
" Very friendly, efficient staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NICE, FR - Reviewed by ALEXANDRU - 12 November 2024
" Was a very good experience. Even though the car model I opted for was not available at the time of pick-up, I received a model that was very much to my liking. "
" Was a very good experience. Even though the car model I opted for was not available at the time of pick-up, I received a model that was very much to my liking. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DIJON, FR - Reviewed by BENOIT - 12 November 2024
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by DANIEL - 26 September 2024
" Terrible experience with Entreprise "
" Dirty car exterior and with many dents and scratches, fuel 3/4th Norauto tires cheap and noisy Looked like a downgrade "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 2 Condition of the Vehicle: 1
LILLE, FR - Reviewed by CAMERON - 10 September 2024
" Using Auto Europe was a great choice. Clear rental instructions, locations & rates. "
" Staff in Lille Gare office in France was excellent! Informative, professional & friendly Return drop off in BES was unusual, as the agent wanted to wash the car before she would sign off on it. We waited outside in parking lot while this was done. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
PARIS, FR - Reviewed by MATTHEW - 04 September 2024
" A positive experience "
" Staff were polite and cooperative and the vehicle was an upgrade on what I had ordered (larger car). "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MARSEILLE, FR - Reviewed by HERNAN - 25 August 2024
" Please make the refund of USD 45,41 inmediately to my credit card. Auto Europe voucher number EU21520840-1 ENTERPRISE reservation number 2070987581 thank you "
" We went to pick up de car and unfortunatelly there were no cars available at ENTERPRISE Therefore, the ENTERPRISE representative offered to cancel the rental since there where no cars to rent at the pick up location. He put that in the rental cancelation for your records. Please, send by email confirmation of refund and cancelación. I have been charged USD 45,41 to my credit card. Thank you "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MARSEILLE, FR - Reviewed by ROSS - 27 July 2024
" Auto Europe experience was ok but I did not get the category of car I had reserved. I don't know if this was the fault of Enterprise or Auto Europe. Car had 60,000 km with strong front end shake at freeway speeds and worn clutch. "
" I had paid for a Peugeot 308 or equivalent (C-segment) but they gave me a Citroen C3 (B-segment). Car had strong vibration from front end at speeds over 100 km/h. Worn clutch. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
STRASBOURG, FR - Reviewed by PAUL - 23 July 2024
" I submitted a customer service form request to Auto Europe a few days ago to initiate the refund process. I am still waiting for action on that. I am losing confidence in Auto Europe. "
" I showed up to find my car had been given away to someone else. I asked if any cars were available, and no other cars in any class were available. I called Auto Europe and was on hold for 15 minutes. Enterprise locked up and went home as I waited on hold and was not available when Auto Europe staff finally answered and asked if Enterprise staff could give a verbal verification. I took the train home and had to rent another car a few days later. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MARSEILLE, FR - Reviewed by FERAS - 09 June 2024
" It was the most smooth procedures i have done in any rental cars around the globe . Thank you "
" 10 out of 10 "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by PHILIPPE - 24 March 2024
" I guess it is a generic comment if I rent the car from the rental company directly I believe that would not have happen. They had cars that had been prepared the evening before and they seem to give them to clients who rented with them directly. I felt unsupported in the experience by Auto Europe. "
" The Car was not a SUV at all and the staff pretended this was same category. The car had not been prepared (ie was totally dirty inside and outside) which I have never ever experienced before. I picked up the car slightly after the initial planned time and the counter staff offered to clean the car but that would have taken 45 minutes to clean inside and outside which I could not wait and I don't think that the counter staff was keen to do it. While waiting for my car I overheard that counter staff telling another staff, there was no cleaning and preparing vehicle staff that day. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 5 Condition of the Vehicle: 1
MONTPELLIER, FR - Reviewed by ASTIER - 21 February 2024
" Good experience except the comments under 3 above. "
" Despite the good experience described above, the main issue that I wish to report is that I didn't receive any final contract and/or invoice after the drop-off, contrary to. what I had been told. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PARIS, FR - Reviewed by LUCA - 03 January 2024
" The money/value ratio is too poor. I spent 400€ for 1-day rental and I didn't manage to get the car even just 1 hour in advance as I put 10am in the on-line booking form and before that time the contract could't start. Unbelievable! "
" We got an email few hours before picking up the car that there would have been a delay of 2 hours. I called the agency up and I manage, with the curtesy of the Enterprise staff, to get the car in time, but it's unfair a delay of 2 hrs for a 1-day rental "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 6
LYON, FR - Reviewed by JOHN - 03 November 2023
" one significant issue. The key fob worked only occasionally. we were too far from an enterprise office to have the issue addressed. It was a significant nuisance - a function not of enterprise, but the car itself "
" excellent service overall. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
NICE, FR - Reviewed by TOTTI MIKAEL - 20 September 2023
" - "
" All people at both pick-up and return were very friendly and customer service oriented. Unfortunately the vehicle that I got was a 7-seater with almost zero room for luggage. With six passengers and luggage the drive was not pleasant. I was told it was the biggest car available and I had booked a vehicle with 9 seats (van). "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 4
PERPIGNAN, FR - Reviewed by VALENTIN - 15 September 2023
" No issues with staff or car. "
" Everything went smoothly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by DEV SINGH - 10 August 2023
" Cannot understand why we were not given the car we paid for or an equivakent size car. ? "
" Not given the premier SUV we paid for n forced to accept a Jeep which did not give us the luggage space required. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 6
GENEVA, FR - Reviewed by CARRICK - 30 July 2023
" Good pricing but there should be warning ahead of booking about how inconvenient the French sector rental location is and how unavailable taxis are to exit the sector. "
" The fuel was less than a quarter when we picked up the car. This caused stress of the holiday plus the hassle of following up with Enterprise. Super annoying. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 5
LYON, FR - Reviewed by JOHN - 17 July 2023
" SORRYB. IN HAD TO CANCEL. JOHN M "
" I HAD TO CANC "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by KENNETH - 04 July 2023
" 1. I paid for zero excess, but at counter I was informed that I will have excess deducted, then I'd have to claim reimbursement. That's contrary to my contract with autoeurope. U called autoeurope on the spot but matter remained unresolved. Naturally icouldn't leave a family of 9 stranded so I had to take what was offered. 2. I feel I overpaid in view of 1 above. Autoeurope has not and is not handling this properly. I have sent a separate email on this. "
" 1. I paid for zero excess, but at counter I was informed that I will have excess deducted, then I'd have to claim reimbursement. That's contrary to my contract with autoeurope. U called autoeurope on the spot but matter remained unresolved. Naturally icouldn't leave a family of 9 stranded so I had to take what was offered. 2. I feel I overpaid in view of 1 above. 3. State of the van was horrendous, with not one part of the van not dented 4. The wheels were way overdue their due replacement. I only realised last day as otherwise I wouldn't have driven my family in the van. I pointed this out to the staff upon return 5. Van was not clean at all 6. Child seat offered was in quite dismal state. Again, we had to live with that as it's illegal to drive a baby outside an appropriate seat. Overall it felt like a dump vehicle, and we paid close to 1,500 for a week. "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 2
PARIS, FR - Reviewed by ROY - 17 December 2022
" Very good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CANNES, FR - Reviewed by CEF - 06 December 2022
" the drop-off location was not described well and I lost too much time to find the spot "
" the staff was not helpful at all during check-in. I asked to pick the car 2 hours before the reserved time he asked me one more day to pay for event hough the drop off time was much less than 24 hours. "
Value for Money: 6 Efficiency of Counter Staff: 2 Expediency of Drop-off: 7 Condition of the Vehicle: 8
PARIS, FR - Reviewed by KARL - 08 November 2022
" The staff at CDG were very professional and did a great job taking care of me! "
" The staff at CDG were very professional and did a great job taking care of me "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by KEVIN - 24 September 2022
" I very satisfied "
" They have a very good service,they gave me an upgrade with no extra cost. The lady with the name Mellia was very helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by EZEQUIEL - 24 September 2022
" I tried numerous times to call customer service, nobody answered , after days of trying finally someone answered , just to tell me no on my request. Very bad service. Not going to use it ever and not to recommend to nobody . "
" Made the mistake of not taking pictures of the car when pick up. when returning it, the clerck blamed me for some scratches on the driver's mirror ( that I did not caused ) and one spot on the windshield that if it happened during my trip was not my fault ( Am I supposed to put my hands on the outside of the windshield to protect it ?, or sweep the road ahead of me to avoid pebbles ? Stupid, right ? ) "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by STEPHEN - 11 August 2022
" Auto Europe is a clear and transparent means of renting a car. "
" The pick-up experience was the worst I have ever had. There was no shortage of staff - I counted at least 10 - but only one person was processing pick-ups for the customers. Although there were only 5 customers ahead of me, it took 2 hours to collect my car. It was the most incompetent and badly organised process conceivable. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 4
PARIS, FR - Reviewed by ALEXANDER - 31 July 2022
" AutoEurope are ok, I believe "
" It was rather strange experience. When I arrived to receive the car (booked more than 2 months before), there was no car in stock. First I was proposed some little manual car (the booked one was CDAR) - I refused. Then we were waiting for something about 1.5 hour. After that they promised that I'll get the car tomorrow (I agreed since we were staying in Paris some days more). They have ordered for us taxi to our hotel and even payed for it. On the next day they called and told that the car is ready. When we arrived, it was still in cleaning. So we got it (Not absolutely clean, but we had no time to wait. Inside it was OK). The car itself was ok (it was plugin hybrid. not charged, so the fuel consumption rather serious). It's sort of "happy end". I believe they are not "bad guys", but the situation is problematic. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
PARIS, FR - Reviewed by ATHANASIOS - 29 July 2022
" Auto Europe fine as always shame Enterprise was a big let-down. "
" Very poor customer service. Arrived at the till to pick up our car. Were told that 15 minutes were needed for it to get ready...fine makes sense. 2 hours later still no car. Despite being told every 15 minutes that our car would be ready in 15 minutes as I kept asking. When we were finally sent out to collect our car. I realised that there were lots of cars there waiting to be rented so I could not understand the delay. Was then told that due to the long wait...ruined our first day trip program, we were promised a 15% discount. It's not been almost 2 weeks since our return and nothing has happened. This is a very amateur company. I have rented cars all over the world and never have I had such a bad experience. I have sent repeated emails but no response. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 5
PARIS, FR - Reviewed by ESTEBAN - 27 July 2022
" Need help avoiding this charge. "
" Total scam. They want to charge me for an inexistent scratch "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PARIS, FR - Reviewed by PIERRE - 21 July 2022
" Ok "
" Good car Quick drop off good price Very long wait to have the car (40 mn) "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by ANDREW - 09 July 2022
" Again. All smooth. No stress "
" All very smooth. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NICE, FR - Reviewed by HENRY - 30 June 2022
" As above "
" Very efficient, friendly. Very impressed with quality of car (Kia Xceed automatic plug in hybrid). Great to drive different cars & experience uptodate technology etc. My only minor negatives would be: - when I raised issue of using the electric element (for efficiency & experience of fully electric drive) I was told I could only use petrol mode ? - rear windscreen wiper missing. Told - I wouldn't need it, it doesn't rain at this time of year ! It did. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by PHILLIP - 21 June 2022
" Other than the wait, good. "
" Car we rented was given to someone else. Had to wait 2 hours for a suitable car. Otherwise good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by DANIEL - 14 June 2022
" No issues "
" Good car but in poor condition, interior and exterior "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
METZ, FR - Reviewed by MIGUEL - 14 May 2022
" NEVER AGAIN. To have the need of a license valid for more than a year is stupid. all of the companies allow you to rent with a valid license on the rental period but this on with one year of validation or nothing. So I didn't have the car and nobody gave me my money back. It is a disaster I never saw in years of renting cars. People have to know about this and I will find the way to let them know in social network. "
" NEVER AGAIN "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PARIS, FR - Reviewed by EMMANUEL - 13 May 2022
" Merci à Autoeurope de contacter Enterprise pour obtenir dédommagement pour : - journée d'indisponibilité du véhicule à cause de la vidange moteur - déclassement (CWDMR au lieu de SDMR) : catégorie inférieure. "
" Bonjour, Plusieurs déconvenues pendant cette location de voiture : - véhicule fourni CWMR au lieu de SDMR. - extérieur du véhicule très sale, signalé en présence de l'agent préparateur. - vidange de la voiture faite au garage FIAT de Montpellier le 02/05/2022 (passé 15 000km) - la journée perdue pendant l'indisponibilité au garage n'a pas été remboursée malgré la promesse de l'agent de le faire. "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 5 Condition of the Vehicle: 3
BORDEAUX, FR - Reviewed by HANAN - 03 May 2022
" good "
" good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by KNUT - 31 January 2022
" NAC. "
" NAC. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by SYLVAIN - 15 January 2022
" J'ai eu une très mauvaise expérience avec Enterprise mais je suis satisfait de Autoeurope que j'utilise très régulièrement pour mes locations. "
" Bonjour, Voici le mail envoyé à Enterprise suite à ma location. Pour le moment, l'agence de Bercy fait preuve d'une grande malhonnêteté. Je suis en attente de la réponse de mon litige. Ci-dessous le mail envoyé: Messieurs, Je vous écris pour vous signaler un problème majeur concernant la location de voiture effectuée hier dont le dossier est signalé ci-dessus. En rendant la voiture à Bordeaux, j'ai eu la mauvaise surprise de constater les nombreux dégâts sur le véhicule à la suite de l'inspection d'un membre très compétent de votre Entreprise à Bordeaux. Vous le lirez vous-même lorsque vous aurez accès au dossier. Quand j'ai pris le véhicule, une 508 break, à Paris, dans le sous-sol de la Tour Gamma à Bercy (gare de lyon), l'employé Hakim (je ne connais pas son nom de famille) m'a affirmé que tous les éventuels dégâts étaient déjà signalés dans le contrat et que je n'avais qu'à le signer. Ce que j'ai fait en parfaite confiance (j'espère que je n'aurais pas à le regretter). Il faisait sombre. La voiture n'était pas propre. Un dégât des eaux, dû à une fuite d'une colonne, avait lieu sur la carrosserie. L'employé de votre entreprise a même déplacé la voiture afin que je ne me fasse pas tremper. Le siège passager était allongé comme si une personne s'était reposée à l'intérieur. Un peu moyen et pas très professionnel, vous conviendrez. J'ai quitté les lieux vers 9h du matin et je suis parti en direction de Bordeaux. Je suis arrivé vers 16h30 à la gare de Bordeaux où j'ai restitué la voiture. Je n'ai fait que de l'autoroute. Je ne me suis arrêté que pour déjeuner et pour prendre de l'essence car le réservoir n'était pas plein lorsque j'ai pris le véhicule. Il est donc absolument impossible de me rejeter la responsabilité des dommages. C'est juste impossible étant donné mon parcours avec le peu de temps passé au volant du véhicule. Le fait de n'avoir effectué que de l'autoroute est aussi une preuve de ma bonne foi. Je tiens à votre disposition les relevés des péages. Les employés de Bordeaux ont même signalé dans le rapport que je constatais avec eux et avec surprise les nombreux dégâts. C'est écrit. Enterprise Bordeaux a essayé de contacter Enterprise Bercy. Sans réponse pour le moment. Je vous demande donc de bien vouloir clôturer le dossier. J'espère sincèrement qu'il ne s'agit que d'un fâcheux malentendu et non une volonté délibérée de retenir ma caution. J'ai souvent loué avec vous et je souhaite que tout se déroule dans une parfaite transparence et honnêteté. Dans l'attente de vos réponses, je reste disponible. Bien à vous. Sylvain Ouchikh "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 1
BRIVE, FR - Reviewed by RUTH - 07 October 2021
" No problems with the rental. "
" Good staff and well kept hi spec car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by ADRIAN - 04 August 2021
" Good "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LYON, FR - Reviewed by JEAN-FRANCOIS - 12 July 2021
" See my comment on item 3 "
" I have a concern related to the payment: When I booked the car through AUTO EUROPE, I was charged of 343,51 € on my AMEX Card when I dropped off the car Enterprise gave me an invoice of 324,02€ not yet charged on my AMEX Card Please could you explain me this discrepency? Best regards JF Nicaise "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by DIMITAR - 09 July 2021
" I am very sorry that I trusted this company! The problems started in the beginning, I waited 3 hours at the airport, because there was no car, there were many more customers, needless to say, the whole day was lost. The return was to another place North Station, there it would be very difficult to even say that I was lucky to return the car, more than part of the tour around the station I managed to find the place. Maybe a map and the right place should be presented. I want to share that this is not the first time I use the service of this company and I have always been satisfied, but so far! Regards: Dimitrov "
" I am very sorry that I trusted this company! The problems started in the beginning, I waited 3 hours at the airport, because there was no car, there were many more customers, needless to say, the whole day was lost. The return was to another place North Station, there it would be very difficult to even say that I was lucky to return the car, more than part of the tour around the station I managed to find the place. Maybe a map and the right place should be presented. I want to share that this is not the first time I use the service of this company and I have always been satisfied, but so far! Regards: Dimitrov "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 10
NICE, FR - Reviewed by SANDRA - 02 July 2021
" Again, overall great value and customer service getting the car. Extremely happy with the whole experience. The only difficulty was dropping it off at Gare de Lyon in Paris. There were no instructions and the whole process was very confusing. "
" Overall great value and customer service getting the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 4 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by FRANKLIN - 23 June 2021
" over all satisfying, i would suggest to have a fluent English speaking staff at all times "
" over all satisfying, i would suggest to have a fluent English speaking staff at all times "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
AIX EN PROVENCE, FR - Reviewed by DAVID - 10 June 2021
" I have never had any difficulties with Auto Europe and will continue to use their services. "
" Everything went very smoothly and the staff was quite friendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
RENNES, FR - Reviewed by ANDREA - 01 February 2021
" Very helpful phone assistance but to no avail . Had I known the agency operating times were restricted I would have chosen a different option. "
" My flight was delayed and I needed to pick up my vehicle at 18:30 instead of 15:30. On the reservation sheet it was written the agency closes at 20:00... they closed at 18:00 and I lost my reservation "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 4 Condition of the Vehicle: 4
VERSAILLES, FR - Reviewed by JOHANNA - 24 September 2020
" great selection on website "
" great car, but there was no liquid to clean the front window. This was dangerous and we had to manually clean the window several times to be able to see corectly "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PARIS, FR - Reviewed by JOSÉ - 01 September 2020
" very bad experience. It looks like a scam. "
" Enterprise withdrew without informing me the sum of 1.054,00 € from my account for two scratches inside the vehicle that I did not see during the check in. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by DANIELA - 23 August 2020
" ... "
" Small problem with card. Problem find way back on the airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
NICE, FR - Reviewed by CAOIMHIN - 06 August 2020
" I hope the rental car companies are able to increase supply at NCE soon. "
" Probably my favourite car hire company in NCE, staff always very helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by KNUT - 22 July 2020
" nac "
" nac "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by JESMOND - 21 July 2020
" as above "
" The staff in Nantes where fantastic and very supportive. I would especially like to thank Lissaine who helpded solve an issue via the phone when the representative in Angouleme was not at the office. We needed to add an additional driver and we are not happy with the Angouleme office as they were closed during what is supposed to be working hours. However, when I called Nantes and Lissaine answered she solved everything via the phone, "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by MOHAMMED KASHIF - 29 March 2020
" Took a car hire with a different drop off location and for the first time - I required a baby seat also. Enterprise made the experience very easy and comfortable to do again. "
" The drop off staff in Paris were excellent. Very friendly, chatty, gave advice and also happy to help with future travel advice, how to get back into Paris, etc. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, FR - Reviewed by DAVE - 21 March 2020
" Due to holiday cancellation linked to corona, I returned the car three days earlier and you refuse to refund. Worst experience with you ever. Especially as the rental company is not charging YOU! "
" OK "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 8
PARIS, FR - Reviewed by SILJAN - 29 January 2020
" Very expedient and simple. Thanks alot "
" Very expedient and simple. Thanks alot "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by JESMOND - 24 January 2020
" I always use Auto Europe for my car hire needs. I find the voucher documentation clear and understandable. "
" We have rented many times with Enterprise. The car was brand new and very comfortable. We did ask for a discount on the extra insurance as we know that hertz offered 2 days free. However, even though looking at our booking history and finding over 20 bookings with them they did not offer any discount. In the overall charges, they are more expensive than Hertz "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by BERNARD - 08 January 2020
" short time to get the reservation (Nice less than 1 minute; idem at Toulon). Briefing a bit long (10 min) at start and when back; but it's probably the price for tranquility ;-) So I'm fully satisfied Thanks "
" regret to had to search the on/off button for cruise control (near the hand brake); regret to receive a Clio instead of Peugeot 308 as asked (but I know it's "or equivalent"... "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by DIANA - 07 December 2019
" Easy to make the reservation, easy to get the car, easy to return the car. "
" I had a great experience. Getting to the counter was fast. The car was ready waiting for us. Instructions were clear. Personnel was courteous. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PARIS, FR - Reviewed by EDUARDO JOSE - 14 November 2019
" nice "
" nice "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by WILLIAM - 25 September 2019
" I would only recommend Auto Europe if you help resolve the 80 euro "cleaning charge"! "
" Enterprise has charged an 80 euro cleaning fee. The car was actually quite clean when we returned it but because it was returned after hours, we were surprised to see the charge on our invoice. "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 9
NICE, FR - Reviewed by GABRIEL REMUS - 25 September 2019
" Very good cars and staff "
" Very good ! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by PETER - 17 September 2019
" Done that in 3. above. "
" For the drop off, nobody was present at the 7am opening time. Otherwise all went well. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 3 Condition of the Vehicle: 10
LYON, FR - Reviewed by GERARD - 31 August 2019
" I would definitely recommenced Auto Europe for finding the best value rentals. "
" One of the easiest Rental experiences I've had. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
STRASBOURG, FR - Reviewed by SEUNGHWAN - 28 August 2019
" Excellent. "
" The man in the reception desk was fantastically kind and works very efficiently. I never met the man like him. He always smiled to me. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by OISIN - 26 August 2019
" Hire more staff at your pickup locations Retain your staff - they were excellent at every stage "
" Staff were lovely Queues and wait time at the pick up location were poor - purely due to the number of staff at the area (2), never less than 6 people waiting while I was there. Car wasn't as clean as I'd expect (inside or outside) when collecting "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BORDEAUX, FR - Reviewed by SASHA - 16 August 2019
" I have booked many times with autoeurope and find it a professional website and functional to use. "
" Very good overall service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
TOULOUSE, FR - Reviewed by JESMOND - 12 August 2019
" Some flexibility must be agreed between autoeurope and the providers if this is true. After all clients are not responable if flight arrives early, and why should we waste our time at the airport waiting for the time to pass. After all we were the ones contracting with the car hire company based ona booking made via auto europe. "
" Our flight landed 35 minutes early so we showed up at the counter earlier than pick up time booked. Because we booked through Autoeurope, they would not give us the car earlier. And we had to wait around until the 35 minutes passed which we wanted to leave asap as we had a 3 hour drive ahead of us. the counter staff claimed that the contract with Auto europe did not start before the time we had originally booked. Even though this was at 0930 am and the car was available and we could sign the contract directly with them. They claimed that Auto Europe would not honour the booking with them if we took the car before and had an accident, even though we paid for full insurance at the counter with tem to reduce access to 0. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by PEERAWAN - 10 August 2019
" Very bad "
" Low quality of car which did not get maintenance. The counter staff did everything to charge costumer's money although the problem was from the poor quality of car. Very bad experience!!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
GENEVA, FR - Reviewed by JAGAN - 09 August 2019
" Reservation no: 1739662659 We booked a SUV Nissan Qashqai or similar for rental. But we ended up getting standard car. Since the car had flat tire and no more suvs available. We had lot of luggage to fit in the car. We had to put luggage on seats and was very inconvenient. I called to get compensation for this reservation to customer service but so far received no response. "
" We booked a SUV Nissan Qashqai for rental. But we ended up getting standard car. We had lot of luggage to fit in the car. We had to put luggage on seats and was very inconvenient. I called to get compensation for this reservation to customer service but so far received no response. "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 8
BORDEAUX, FR - Reviewed by INESE - 23 July 2019
" All procedures went very quickly. The staff was polite and everybody spoken English. That is very important for me and my family. I was satisfied with Auto Europe "
" I was satisfied with Auto Europe only when we called to French custom service, nobody spoke English and it was difficult to understand Your staff. I recommend to provide custom service personal with English language courses to improve Your service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by ANDREW CHARLES - 10 July 2019
" quick and easy. "
" I undertstand complety that you need to take out extra Insurance to cover excess damage. But to be told that you also need to pay extra for breakdown recovery when its not you car is very strange. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, FR - Reviewed by GARY - 09 July 2019
" 5 star "
" Great staff at the french side Geneva airport!!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by COSMIN - 08 July 2019
" - super easy and smooth "
" - excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by OCTAVIAN - 21 June 2019
" Gas tank was not full, but the employees took care of the problem "
" Quick pick up and drop off. Appreciated staff responsiveness and flexibility "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 6
PARIS, FR - Reviewed by CHRISTINE - 30 May 2019
" Mixed "
" As i forgot to feel the tank, bringing back the car, entreprises charge me a lot for 39liters missing "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by JESMOND - 11 February 2019
" very good "
" Enterprice themselves very helpful staff and very efficient,. The issue is with the Peugeot 308 model car which is not very comfortable, very inconvenient central consol where you cannot place mobile, wallet etc. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PARIS, FR - Reviewed by FAUZI - 08 January 2019
" Yeah "
" We picked up the car late, and the car I rent in the voucher was sold to other costumer. They offered bigger and more expensive, and we had it instead of must wait longer for availability the same car I used to rent. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 6
PARIS, FR - Reviewed by MARKO - 05 January 2019
" All good. Nice, friendly, polite service. "
" All good. Nice, friendly, polite service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LILLE, FR - Reviewed by CHRISTIAN - 04 January 2019
" Good value and everything handled very quick and eficient "
" Nice staff and all easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
GENEVA, FR - Reviewed by MUHAMAD REIZA - 27 December 2018
" Great car, great customer service. "
" The hassle is after returning the car if you are coming from Swiss side. You have to take a taxi which is very difficult to find. Unless you are lucky enough to get a ride out from the drop-off parking area. Thank to Auto Europe that gave me a ride to Geneve Airport arrival area. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by JEFF - 29 November 2018
" I made the reservation online -- an easy process -- and everything worked out well. "
" The car we were renting had just been returned; it was dirty and only had 3/8ths of a tank of gas so to make it up to us we were told that we could bring the car back empty. That worked for us and allowed us to start our trip immediately as we needed to do. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TOULOUSE, FR - Reviewed by JESMOND - 18 November 2018
" We always book auto europe "
" Very good service both at the desk and at pick up drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ANGERS, FR - Reviewed by AHMAD - 15 November 2018
" Everything was comfortable "
" There was just a problem with the system of paying were it does not accept some bank cards "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by VICTOR - 10 November 2018
" Good experience when contracting through Autoeurope, bad experience with the car rental company "
" I was cheated by Enterprise. The car was 3/4 full when recieved (as reflected in the contract) and had the same amount of fuel when returned (which I specifically pointed out to the staff), however Enterprise stated in the closing statement that the car had been deliverd to me full and withheld 40 EUR for the difference and refuel charge. Shame! "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 8
AVIGNON, FR - Reviewed by FRANCOIS - 07 November 2018
" great service "
" Great service by the staff "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by VIRGINIA - 30 October 2018
" xxxxx "
" xxxx "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by EKATERINA - 28 October 2018
" Auro Europe is OK "
" Enterprise lost my driver license. A person from the counter checked it but didn't give it back. I guess she simply forgot to hand it back to me and so did I. I contacted Enterprise several times and asked three different people from this office to look for my license and check CCTV cameras but none of them got back to me. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 9
PARIS, FR - Reviewed by FRANCK - 18 October 2018
" Good "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MARSEILLE, FR - Reviewed by ADEL - 09 September 2018
" It was simple and fast, just an hour before the pickup, I didn't yet book my car. Thank you Auto Europe. "
" Enterprise employees were friendly, professional and had work ethic. After the upgrade they proposed me I was very satisfied of everything. Thank you Entreprise. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LYON, FR - Reviewed by PUNEET - 01 September 2018
" Great company and got me a very good deal. "
" Absolutely...seem less. Everything was with the car rental company when I reached there and I quickly had the car! Thanks. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by WILLIAM - 28 August 2018
" Great experience overall. They even offered us a different car that already had a sticker that we would have had to buy in Switzerland. We only paid a little more then for an upgraded car and didn't have to worry about the hassle of getting the sticker! "
" Very fast, polite and helpful! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AVIGNON, FR - Reviewed by ZOE - 15 August 2018
" Dependent on the outcome of our query - Anna, the Autocar member of staff who answered my query, was very understanding and helpful. If they are able to resolve this query I will be satisfied, if not, I will feel we have been exploited and certainly will not be recommending them. "
" When checking out the car, we pointed out a scratch on the bumper which the member of staff said was fine and did not need to be noted because of its size and position on the bumper. When checking it back in, another member of staff marked it on a diagram and tried to charge us for it. We explained her colleague's reasoning and, after applying some polish, she tore up the diagram and said it was fine, no charge. After returning home we were therefore horrified to see that £103 had been deducted from our deposit with no explanation! I have contacted Autocar and they are investigating. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 6
PARIS, FR - Reviewed by VALERIE - 11 August 2018
" Good value "
" Return instructions were unclear "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
NICE, FR - Reviewed by YUVARAJ - 09 August 2018
" Experience was good. "
" The counter staff and staff that handed me the car were polite and helpful which is good. The car was clean and met our requirements. However, when we had to drop of the car, we were told a staff will be available to pick it up but when we arrived there was nobody so we had to look for the drop of box on our own. Would be better if clearer instructions was provided from the start. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 9
PARIS, FR - Reviewed by DANY - 27 July 2018
" Very good service "
" It was impeccable. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by PETER - 22 July 2018
" Very good overall. Will use again. "
" The car was not cheap, but the overall service made it very worthwhile. Will be using Enterprise again in my next trip. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by ALEX - 14 July 2018
" Booking with Autoeuropa ok. You're never quite sure if the vehicle you end up with is in the category you booked "
" Took a good 45-50 minutes when picking up the vehicle, not enough staff "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by GIL - 07 July 2018
" They took the guaranty from my card and gave back 30 euro less once I was back home with no explanation "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
NICE, FR - Reviewed by CATHERINE - 05 July 2018
" In comparison to my Gold Car hire from the same airport a few werks previously, this experience was so much better. "
" The drop off agent was in such a hurry to process us he put the wrong number plate into the iPad, and nearly charged us for an alternative drop off to collection. It was only because I questioned why he was charging me 105€ did he realise his error. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by CRAIG - 03 July 2018
" Great staff at Enterprise in France! "
" The check-in in Bordeaux was terrific, with very kind assistance and explanations of the car and the rental process. The return in Nice Airport also was great - very fast and easy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by SUSANNE - 01 July 2018
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by SAMANTHA - 28 June 2018
" Good prices, very nice to have unlimited mileage. "
" Very nice and friendly staff, but very slow (took 30 minutes to get the keys). Also the car's air conditioning did not work (not great for summer in France), and the radio had very poor signal. "
Value for Money: 6 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 6
NICE, FR - Reviewed by TOMAS - 22 June 2018
" fast and pleasant cooperation "
" New car's and perfect service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by TAMAS - 20 June 2018
" Very good service. "
" Very good service. There was no antenna on the car (only a minor problem), otherwise vehicle in good condition, almost new. Very efficient pick-up and drop-off. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NICE, FR - Reviewed by ILYA - 14 May 2018
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by ANJANIAINA - 13 May 2018
" Great prices "
" Great cars "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by PIRABA - 13 May 2018
" trustable service. "
" very friendly and experienced staffs "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PARIS, FR - Reviewed by WAI LUN GODWIN - 12 May 2018
" Online booking through AutoEurope is relatively easy. However, when unforeseen situations happens, it is very difficult to get in touch with your staff by phone. "
" I was 2 hours and 18 minuets late for picking up car due to uncontrollable reason and no car is available for me when I reached the counter. Staff at counter tried her best to help me find another car from other rental company for I have to pay another full fare. She tried telephone contact with Autoeurope to explore options for my situation but she tried to get through the phone to talk to your staff without success for almost an hour. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by VITALII - 11 May 2018
" all ok "
" Parking lot is 5 minutes walk from the rental counter. They use fully electronic documentation, which is perfect, however you cannot easily see what existing damages are marked by the staff. Car is parked on level 6 of the parking and the ramp is quite narrow. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by ALAN - 18 April 2018
" Excellent experience. "
" I left a very valuable item in the car and it was secured and returned to me, many thanks. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by SAAD - 02 August 2017
TOULOUSE, FR - Reviewed by CORMAC - 02 August 2017
" I thought it was handled very well - and was pleased with the service "
" Very professional yet friendly. I received a call the next day to check if everything was OK - was impressed. When I returned the car - there was a slight dent which was totally unexplained. Enterprise checked on the computer, and it was not registered. It was very difficult to see as it was not a collision dent (too high up on car). It looked like a dent caused in a car-park by someone leaning on the vehicle. Anyway, this had nothing to do with Enterprise. "
PARIS, FR - Reviewed by CHRISTOPHER - 27 July 2017
" No car available. Therefore requesting refund. Car should be confirmed in advance. "
" Enterprise did not have an available car, likely due to 3rd party purchase. Not their fault, requesting refund from Auto Europe. "
PARIS, FR - Reviewed by HUW - 19 July 2017
" Enterprise is the best for service in France. "
NICE, FR - Reviewed by CHRISTOPHER - 06 July 2017
" Very difficult to find entrance to petrol station at Nice airport so had to pay you an excessive amount to fill up "
NICE, FR - Reviewed by RUI - 03 July 2017
BEAUVAIS, FR - Reviewed by LYDIE - 01 July 2017
" Very good website. offering good rates "
" Never been disappointed by the company. Very nice welcome and very professional. "
PARIS, FR - Reviewed by RAJESH - 26 June 2017
" Overall was great. Just needed specific adress when picking the car up. "
" Great "
NICE, FR - Reviewed by STEVEN - 22 June 2017
NICE, FR - Reviewed by WADIHA - 15 June 2017
" It was a very satisfiying rental experience, ,I was happy as it went really good , the staff were helpful, courteous, clear explanation. I will book again for next this summer for a longer period, I hope the service will be as good . "
LYON, FR - Reviewed by EFTHYMIOS - 07 June 2017
" Great Prices and easy way to book a car. Very transparent also in terms of insurance and terms. It would be nice if you could choose diesel or gas as you can do if you book directly on the websites of the car rental companies. "
" They didn't explain me how to return the key outside working hours and when I picked up the car in the parking, they didn't give me a ticket or a way to exit the parking so I had to ask for assistance and finally a guy from AVIS helped me out who was at the entrance. "
NICE, FR - Reviewed by TAM - 31 May 2017
" I've booked a car from 25May- 27May on 24May morning at around 1100 in Hong Kong time but requested to cancel my booking at 24May night at around 2300 Hong Kong time due to flight delay. However, it was rejected by your team due to my cancellation is made less than 48 hours. It is not acceptable that my booking was also less than 48 hours and how can I cancel my booking b4 48 hours. "
" I didn't pick up the car but I've to paid. "
BORDEAUX, FR - Reviewed by ALEKSANDRS - 30 May 2017
BIARRITZ, FR - Reviewed by ELLA - 29 May 2017
" I`m really disappointed from Auto Europe. I was supposed to take the car from Biarritz train station on Friday but unfortunately my flight and my train was late so the branch was closed. I came back to the branch the day afterwards but surprisingly the branch was closed on Saturday. The funny thing is that in the Auto Europe website it is written that this branch is open all day on Saturday, so Auto Europe mislead me. moreover, they didn`t want to give me back my money because I did not call them. I couldn`t really call them that day. so eventually I didn`t have a car and I payed for nothing. My experience with Auto Europe was very bad, I`ll never rent a car through your website. "
" I had no car eventually because Auto Europe mislead me about the branch opening days. "
NIORT, FR - Reviewed by DIRK - 01 May 2017
" Booking was very easy and the information provide was very helpfull "
" Pick up and drop off went very smoothly. "
PARIS, FR - Reviewed by VOLODYMYR - 29 April 2017
LYON, FR - Reviewed by STEPHANIE - 30 March 2017
ANGERS, FR - Reviewed by PATRICK - 29 December 2016
" bonjour, tout s'est bien passé pour la réservation ... comme toujours ! "
" bonjour, tout s'est bien passé. personnel professionnel et aimablement disponible. cependant j'aurais aimé que le véhicule ait été nettoyé - dehors et dedans - avant la réception ... cela m'aurait évité d'attendre 15 minutes ... "
STRASBOURG, FR - Reviewed by EUGENE - 14 December 2016
" Very helpful, easy to use "
" great car, helpful staff, no problems even when I had to phone and extend the rental for a day because our plans changed. Thanks so much! "
PARIS, FR - Reviewed by DIMITRIOS - 08 December 2016
PARIS, FR - Reviewed by ELIAS - 07 December 2016
" Thé staff of porte maillot was very Dynamic helpfull and very friendly in their service of thé clients. First time with this company. They are excellent service and qualifiée personnel. I dont forget to thanks m'y Friends of autoeurop in munich who helped me encore. "
VERSAILLES, FR - Reviewed by EFTHYMIOS - 12 November 2016
" It would be more useful if there were 2 separate categories for diesel and gas cars, just like the car rental company has it. "
BEAUVAIS, FR - Reviewed by JEREMY - 10 November 2016
" Very nice man at desk,I think Hubberts but not sure of his name was very kind explaining everything from the payments, breakdown of costs. he also checked car and showed us how to use the sat nav.very pleasant. "
" friendly and helpful. "
PARIS, FR - Reviewed by ANNA - 01 November 2016
PARIS, FR - Reviewed by NOVOKRESHCHENOVA - 17 October 2016
" It was easy to book and pick up a car. Also the car which I took was similar to providing car from the website. I do satisfied this car. The company stuff was friendly. Now it is already second day after drop off the car in Toulouse but the deposit money didn't come back yet. I am waiting. In conclusion I will recommend this company for my friends. Thank you "
" Just one moment was confused me, it was a car computer. When it showed me information about wrong tyre pressure on the screen, although it was normal in reality. I had been checking it at every gasoline stations during my trip, because I saw this wrong sign on the screen. But this small detail didn't brack my trip and I was enjoying this car and the trip to France. Mercy. "
VERSAILLES, FR - Reviewed by EFTHYMIOS - 28 September 2016
" The prices are great, the cars categories and the options are fine. I would prefer to have a table with the different renting conditions and price per company so that i don't have to do it by myself. The car was fine. I didn't like the fact that the company was calling me and leaving me phone messages about when i will return the car since i have already made that clear during my booking. "
" The pickup time of the car was fine, although I have rented more than 20 cars the last few years and the paperwork can be done much faster. For example last november in CDG the pick up time was less than 5 min. The car was fine. I didn't like the fact that the company was calling me and leaving me phone messages about when i will return the car since i have already made that clear during my booking. "
PARIS, FR - Reviewed by SAMIR - 07 September 2016
PARIS, FR - Reviewed by JEAN-PHILIPPE - 30 August 2016
" Really bad feeling. The agency was closed at 19:55. Nobody has been able to give a workaround despite several calls. "
" Really bad feeling. The agency was closed at 19:55. Nobody has been able to give a workaround despite several calls. "
MARSEILLE, FR - Reviewed by KORAY - 24 August 2016
" Good service. Change and cancellation is quite easy in Autoeurope, you can trust autoeurope. i tried to change conditions about my car , after that the EUR difference between the first and second reservation was paid back quickly. Thanks. "
" In the office they said we dont withdraw your money from your card, it is only for guarantee, it should be wait in provision. But i saw in my bank account they take more than 400 EUR, but there is not any accident. I am still waiting for remboursment :( . I gave 160 EUR to autoeurope and enterprise withdraw 419 EUR. I did not understand the conditions. "
PARIS, FR - Reviewed by QOI TIY - 28 July 2016
" Enterprise was very nice to deal with. There was a small wait to get the car as only one guy was working in the garage. The car was not as good as I wanted. It was an automatic and did not shift gears smoothly so it was not such a great car (Citroen Picasso). "
DIJON, FR - Reviewed by SHING-WAI - 30 June 2016
" Efficient and reliable "
" Helpful service "
PARIS, FR - Reviewed by ARAN - 28 June 2016
GENEVA, FR - Reviewed by COLIN - 23 June 2016
" Auto Europe confirmed by phone a few days before departure that booking was in order - that wasnt the case on arrival "
" 1. waited one hour with only one customer in front of me 2. booked smart estate car and was presented with family car 3. went to car and they discovered it was manual 4. after 15 km realised petrol guage was down one notch it wasnt full "
CARCASSONNE, FR - Reviewed by GILLIAN - 12 June 2016
PARIS, FR - Reviewed by OLIVIER - 29 May 2016
" The first rented car had a problem: even with air-conditioning, the air was blowing warm on the driver's side. While I was outside south of Paris when I called and had to travel further south, I called two other stations close by, including at the Orly airport, they said I had to go to the original station. This made me loose half a day!!! Fortunately, the team at the gare de l'est station was kind, helpful and sorry for the answer of their colleagues. The second car was the same model but no automatic gear :-(( They said I would get a commercial gesture, have't seen anything so far. Maybe AutoEurope did ? Hope to get a feedback from you. Best regards O. Rudelle "
LYON, FR - Reviewed by S. Y. MIGGKY - 27 May 2016
" just one staff to serve all the customers, he is too busy but he is so kind and do his best, only forgot to give the car key to me. "
LYON, FR - Reviewed by MAXIM - 09 May 2016
AUBAGNE, FR - Reviewed by FABIEN - 20 April 2016
TOULOUSE, FR - Reviewed by THOMAS - 13 April 2016
SAINT MALO, FR - Reviewed by CATHERINE - 03 March 2016
" EXCELLENT "
" VERY GOOD. EXCELLENT "
TOULOUSE, FR - Reviewed by NIELS - 02 March 2016
" Only negative point: The routine phone call on the second day of the rental period, "just to check if everything is fine", was quite unnecessary and even a bit annoying. "