BUDGET FRANCE Car Rental Reviews

PARIS, FR - Reviewed by ROMAN - 06 August 2025

" Auto Europe is useless after reporting the case "

" This is the worst experience of renting car in my life. The staff at the counter just ignored my voucher of auto Europe and recalculated the entire price at counter rate and illegally took a money from the card. The case has been submitted to the police! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MARSEILLE, FR - Reviewed by TIAGO - 02 July 2025

" I think autoeurope provides a great service. Thank you. "

" I think 90 eur a day is expensive but everything worked smoothly and in a positive manner. In the delivered, the park has no narrow passages... But it was ok. "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

NICE, FR - Reviewed by ALEKSANDR - 14 March 2025

" A very good experience in total. "

" Booked a medium car with automatic transmission, got BMW 420 Coupe instead. Good job, Budget! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

GENEVA, FR - Reviewed by IOANNIS - 12 March 2025

" Perfect "

" Perfect "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GRENOBLE, FR - Reviewed by HEE YOUNG - 10 January 2025

" Booking was with full insurance. I do not understand why the counter staff added another new insurance to my booking and not telling me the additional charge till I saw the agreement! "

" I think you, Avis Budget, only consider what the customer was wrong but not the staff. There were many things that the staff was wrong at the pick-up time. - requested to sign it without showing the rental agreement, - not given the time to review the agreement by customer - added additional items that the customer has not requested - did not explained the additional charge even though it is added - not mentioned that the rental agreement is sent to my email address - poor understanding of English, pretended to understand, I said I already have a full insurance with my booking. Only one thing, that I was stupid, is that I believed the staff's word and did not ask to show the agreement. So, I had to pay additional about 400 Euros! Great, Avis Budget !!! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

PARIS, FR - Reviewed by NIKOLAOS - 20 October 2024

" All good "

" All good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENEVA, FR - Reviewed by SAGI - 03 October 2024

" Perfect "

" Great service! All was perfect. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PARIS, FR - Reviewed by STEVEN - 18 September 2024

" Auto Europe was easy to use and had a better price than going directly to the car rental company. "

" The car assigned by the desk was not actually available. We were assigned another, which had body damage and inoperable air bags. "

Value for Money: 5
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 3

PARIS, FR - Reviewed by DAVID - 04 September 2024

" AutoEurope works very well "

" Car initially provided had a flat tire and a notice requiring service. That meant we wasted quite a bit of time until we were given an alternative car which was clearly a downgrade . However by that time we'd lost too much time and I wasn't about to argue and lose even more time. "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 3

PARIS, FR - Reviewed by AHMED - 11 August 2024

" When I arrived to receive the car, there was no one in the office and a signboard was prominently displayed saying "Availability 3", which forced my family and I to go. The arrival time was 2:30 and I was told to wait until 3:30 because I arrived at 4:00. When I received the car, there were several cars for a Nissan X-Trail, but I was surprised by a smaller car. I am very angry. I was not wronged and I delete the difference between the two vehicles. Regards "

" When I arrived to receive the car, there was no one in the office and a signboard was prominently displayed saying "Availability 3", which forced my family and I to go. The arrival time was 2:30 and I was told to wait until 3:30 because I arrived at 4:00. When I received the car, there were several cars for a Nissan X-Trail, but I was surprised by a smaller car. I am very angry. I was not wronged and I delete the difference between the two vehicles. Regards "

Value for Money: 2
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 10

PARIS, FR - Reviewed by LYNN - 14 July 2024

" Great service and great little car, very fun to drive! "

" Great service, easy check in and out. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BEAUVAIS, FR - Reviewed by MARIUS CRISTIAN - 26 June 2024

" Reliable partners and value for money :) "

" Efficient, transparent, easy :) "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENEVA, FR - Reviewed by YEVHEN - 12 June 2024

" Good aggregation "

" Poor quality car and very basic "

Value for Money: 2
Efficiency of Counter Staff: 5
Expediency of Drop-off: 8
Condition of the Vehicle: 2

BEAUVAIS, FR - Reviewed by JONATHAN - 23 May 2024

" Overall easy without a fuss "

" Very professional and nice "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NANTES, FR - Reviewed by DÉBORAH - 16 April 2024

" Nous avons loué une voiture scenic 7 place qui nous a enchantée: gps intégré dans le tableau de bord, peu de kilométrage. Génial. Merci. "

" Le personnel de Budget à Nantes aéroport est très agréable et efficace. Merci pour votre super service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NICE, FR - Reviewed by LAZAR - 24 February 2024

" Everything was as requested and expected. "

" Well organized and efficient pick up and drop off processes.. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BEAUVAIS, FR - Reviewed by MANTAS - 03 January 2024

" we would like to complain about the procedure with reservation with your company. Before booking,have called several times to a customer service to make sure we understand everything correctly regarding our booking and we would stay away from such miss understandings. We were told and it is clearly staten in our contract that we will be charged 300 eur deposit on our credit card. This could be easily checked since the conversations are recorded, as we have been informed. On the spot we were charged 950Eur deposit despite the information stated on our voucher. By the Budget company we were told that this is not their problem and they do not care what is written in the voucher. This is more than tripple of what we have in our agreement with your company. There were absolutely no normal human communication with the Budget staff in Beauvais airport, they were not interested in what we have booked and what is actually stated in the voucher. We were surprised that they did not asked for a bigger price. "

" we would like to complain about the procedure with reservation with your company. Before booking,have called several times to a customer service to make sure we understand everything correctly regarding our booking and we would stay away from such miss understandings. We were told and it is clearly staten in our contract that we will be charged 300 eur deposit on our credit card. This could be easily checked since the conversations are recorded, as we have been informed. On the spot we were charged 950Eur deposit despite the information stated on our voucher. By the Budget company we were told that this is not their problem and they do not care what is written in the voucher. This is more than tripple of what we have in our agreement with your company. There were absolutely no normal human communication with the Budget staff in Beauvais airport, they were not interested in what we have booked and what is actually stated in the voucher. We were surprised that they did not asked for a bigger price. "

Value for Money: 8
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 8

PARIS, FR - Reviewed by HALUK - 29 December 2023

" Concerning Auto Europe perfect, as always! Concerning Budget/Avis, terrible, highly rapacious company. "

" After being only 35 minutes late (I was very sick that morning with high fever because of Bronchhiolite illness that started a day before and I have sent them my chest MRI report that had been taken after the the drop-off), they tried to charge me an extra day. I wrote them with all the proof, and explained them my situation but nothing changed. Now, unfortunately, I am taking this matter to court. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 2
Condition of the Vehicle: 8

PARIS, FR - Reviewed by SIMON - 27 November 2023

" I'm waiting to have the whole solution fixed before I use or recommend your service again. I want the refund of 241,32€ charged by Avis/Budget. "

" The car had plenty of scratches which were not listed by Budget. I asked to the counter staff to come check it but they didn't want to. I took pictures to cover myself. They also charged my credit card while I had already paid the rent via Auto Europe. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

TOULOUSE, FR - Reviewed by ALISON - 03 September 2023

" See above the issue is with budget "

" The small office at Toulouse was very crowded and hot 43 degrees. There was no aircon and the single staff member was trying to deal with tired hot customers and issue cars he didn't have. Some customers had waited over two hours! The single staff member left and was replaced by two people. Several customers including myself hired automatics that were not available and were told maybe another hour or two wait. I fortunately can drive a manual so took what was offered. The car was dirty and I was not shown to the vehicle or told basic features. The aircon did not work and I arrived at my destination with heat stroke and spent the next two days ill. The poor staff did their very best but with the heat and lack of cars it was a very negative experience. At least Aircon the office. "

Value for Money: 3
Efficiency of Counter Staff: 5
Expediency of Drop-off: 7
Condition of the Vehicle: 3

LYON, FR - Reviewed by EDIJS - 19 June 2023

" Perfect "

" Good price, quick and nice staff. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PARIS, FR - Reviewed by STEPHEN - 13 April 2023

" Autoeurope very supportive "

" Charged for an extra day with insurance for 30 min delay due to heavy traffic jam following an accident "

Value for Money: 2
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 5

PARIS, FR - Reviewed by MARC - 03 March 2023

" I think AVIS/Budget should see how to make the MG Hybrid more reliable and not have the obligation to recharge the hybrid battery. "

" The Avis/Budget staff were very good. They gave me a new vehicle with 17km on the counter. It was a hybrid MG. However, there seems to be a design problem when the hybrid battery is empty for some reason the small battery for the normal engine is under stress and the car stalls with an empty battery. The car stalled at a light at 1am and I had to call a tow truck. The staff gave me another MG hybrid with 37,000km that drove well but again when the hybrid battery was empty the car would not even open ... Luckily we were with friends and were able to jump start the car, giving us access to the hybrid battery charger, charged the hybrid battery and drove around to recharge the 12V engine battery. It seems to be a design flaw between then Hybrid battery and the normal 12V vehicle battery. I am pretty sure AVIS/Budget are as upset with this as the customers. It is either a design flow with the MG Hybrid or a bad setting that needs to be changed quickly. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 2

PARIS, FR - Reviewed by MICHEL BERNARD - 31 January 2023

" EXPERIENCE...... ZERO EXPERIENCE. If i understood the issue of Name matching (Credit Card/ Driving license),I cannot understand the NON REFUND POLICY...... IT S A JOKE .... or better call it a THEFT "

" WHEN YOU PAY a FOR A SERVICE (CAR RENTAL) and THEN YOU ARE TOLD THAT YOU CANT HAVE THE CAR because the Credit card name does not match the Driving licence name.... The least you can expect is a REFUND for a service I did not get. And then i get told that I will not receive any REFUND WHAT SO EVER...... I call that THEFT. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

PARIS, FR - Reviewed by MOHAMMAD ALI - 27 December 2022

" Autoeurope failed to inform me that terminal 1 at Charles De Gaulle Airport was closed, accepted a rental from that terminal. When I noticed and asked if I can change the terminal, to terminal 2A, autoeurope presented me with the penalties not with the solution. Autoeurope as a third party has zero communication with the rental agency, making misunderstandings very common. The insurance policy of autoeurope was far from being easy to understand, especially that what is written in the terms and conditions is different from what I was confirming with the operators through emails. Operators have no idea what the terms and conditions are, and when I had a few questions, they were stubborn a certain answer and failed to understand their own terms. "

" Professional, smooth, headache free "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PARIS, FR - Reviewed by MARCO - 03 December 2022

" good car good service difficulty changing rent days undue charge on invoice after returning car "

" an undue amount in Euro was charged on the credit card statement "

Value for Money: 5
Efficiency of Counter Staff: 6
Expediency of Drop-off: 8
Condition of the Vehicle: 8

AIX EN PROVENCE, FR - Reviewed by SHAH - 11 October 2022

" none "

" none "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 3
Condition of the Vehicle: 10

PARIS, FR - Reviewed by JOHN - 04 October 2022

" Smooth with no problem except I had to pay for a missing ornamental clip (similar to wheel covers where they could be loss if not clipped in all the way) . "

" Smooth rental. However, the cheap Fiat I rented had ornamental clips fallen off due to cobble stone road. And I had to pay 232 euros for that. I would consider that normal wear and tear "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

AIX EN PROVENCE, FR - Reviewed by JONATHAN - 29 September 2022

" When you buy something, then add additional insurance and pay on the internet, that should be the end of it. But no, I was told by Budget that all they knew were the charges in their computer. It was as if what I had done on autoeurope.eu never existed. It was too much of a hassle to call and complain on vacation, so I just paid it. The car was good. "

" What I paid through autoeurope.eu was not the same as what Budget said I owed. I had to pay an additiona fee. "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NANTES, FR - Reviewed by LUIGI - 31 August 2022

" Nothing to add "

" Nothing to add "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AVIGNON, FR - Reviewed by KA KI - 28 August 2022

" Can use Autoeurope, but not select Budget / Avis "

" I booked a car of automatic, they assigned me a manual car. I spotted it and they find another one. They assumed me requiring full protection and put it on contract, I spottd it and they amended it, however, I got notification from bank that they charged it on my credit card. When I returned the car, I asked them to provide written confirmation no such charge on my credit card, they refused and asked me to contact customer service. When I picked up the car, they only stated the car conditions on contract, no one checked the car with me. They told me I can check it myself and took a photo if I found additional damage, showed the photos to them when returning the car, this puts the risks on me. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 7

PARIS, FR - Reviewed by PAUL - 19 August 2022

" Upgraded and happy to have an automatic car "

" Only downside was crazy traffic trying to return car at CDG "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by CHRISTIAN - 23 July 2022

" Very disappointed with car . It was truly dangerous to drive "

" The car had numerous dents and scratches on pick up and was also dirty. Worse of all it was dangerous to drive! The care needs either wheel alignment or wheel/tyre balancing "

Value for Money: 3
Efficiency of Counter Staff: 7
Expediency of Drop-off: 4
Condition of the Vehicle: 1

BEAUVAIS, FR - Reviewed by ANDREAS - 18 July 2022

" Very good experience. Nice car "

" High cost for a week "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PARIS, FR - Reviewed by HELDER - 09 July 2022

" completely satisfied "

" satisfied "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LYON, FR - Reviewed by DAVID - 08 June 2022

" its in and out very quick. "

" I went to budget and they were always good and good service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by ALMONTAS - 06 June 2022

" Everything OK "

" Just one thing - the car was different than I was booked "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

PARIS, FR - Reviewed by NATALIE MILANI - 02 June 2022

" I am kind of disgusted and won't ever rent from Budget in Paris again. "

" 1. Picking up the car was a great experience; the manager was professional, wonderful really. It took forever, but he was kind. 2. Drop-off was a horrendous experience. We asked for after-hours dropoff but were not told how confusing it would be to enter the parking lot after-hours. It took us about an hour of driving around the train station to get back in. That's not so much a problem, it just would have been nice to be given instructions in advance. When I got the "drop-off" email the next day at 7am, they had charged us 170 euros for a scratch to the car that wasn't there when we dropped the car off at 1am. We actually had planned to photograph the exterior of the car at dropoff but we were so tired after driving 12 hours that day and another hour to drop off the car that we didn't. Oh well, Lesson learned. I'm sure they did this because we had bought the highest level of insurance and because we did late-night dropoff. I am kind of disgusted and won't ever rent from Budget in Paris again. "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 9

NICE, FR - Reviewed by ARTJOM - 16 May 2022

" Good "

" Good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LYON, FR - Reviewed by MARCO - 18 April 2022

" AMAZING EXPERIENCE RENTING WITH AUTOEUROPE. "

" VERY GOOD SERVICE FROM START TO END. PEOPLE AT LYON AIRPORT VERY WELL PREPARED TO ANSWER ALL MY DOUBTS. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by JAN PETER - 16 April 2022

" There is a risk of too many confirmation mail from both AutoEurope and the rental company choosen. I registrered for fast check-in with Budget (got an emial in German from them) but that was totally meaningless at pick up when it all had to be redone! "

" Budget is somewhat better than the other low budget brands but still fall into the trap of promoting unnecessary upselling that is in the interest of the company rather than the client. The system for check of scratches and marks was weak and the car offered as full-to-full was only 75 % filled at pick up. The left blinker was out of order for the full rental period. "

Value for Money: 9
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PARIS, FR - Reviewed by JIMMY - 01 April 2022

" all. wa good except information of. location the pick up you have to consider the traveller of the overseas whic you need to guide in clear information. "

" the information of the pick up was not clear, even local people tried to help us by check to the security also not able to search. why not you put word "Hall 2" in the address of your notice? You should consider this, as we spent 45 menit to check around with. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 10

PARIS, FR - Reviewed by TORBEN - 17 November 2021

" I all ways use Auto Europe, very good service and support "

" All in all good.. I was charge a addtional 15€ (€15.84) This the first time the voutcher didnt covered all "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 7

LYON, FR - Reviewed by ALEXEI - 03 November 2021

" Car was ready clean when arrived. Great service at the counter and after when returning the car "

" Good choice and great service. Price and car choice should be more equivalent to what u see when booking "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

PARIS, FR - Reviewed by EVANGELOS - 20 October 2021

" Very nice experience. Especially the drop of "

" The best dropp of I ever had. Very nice staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PARIS, FR - Reviewed by CHRISTOPHER - 12 October 2021

" It has been 4 days and I still haven't received confirmation of my drop off of the car at CDG airport or that it was filled with diesel and in good condition "

" It has been 4 days and I still haven't received confirmation of my drop off of the car at CDG airport or that it was filled with diesel and in good condition "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 10

PARIS, FR - Reviewed by ALAIN - 25 September 2021

" AutoEurope It seems that AutoEurope didn't send the right phone number and email address to the car rental company. The phone was checked at pick-up time, but not the email. Budget I'll not recommend at least the Paris Airport CDG office. It's not the first time that they tried to overcharge. by Avis/Budget I have been added once extra insurance from Paris Airport ORY office for windows. Not a big amount, but easy enough to overlook when signing the contract. "

" We had a late pickup time, around 11 pm. 4 persons were present at the counter desk, but only one was initially serving people. That gave a feeling that they didn't pay attention to customers. The car we got was a low end car (Dacia Sandero). After check-in process, we came to our car. After a check, I noticed that the benzine level war about 7/8, while I have been told that the tank was full. This was corrected after returning to the office. I have told to bring back the car at 7/8 or with full tank against a refund. I have also been told I should receive the contract within 15 minutes. However, I did never receive the contract probably due a wrong email address. Email wasn't asked at pick-up time. The phone number they had was a +49, which may correspond to the one of AutoEurope. I tried to contact them by phone, but I haven't been able to get anyone. So I finally gave up. When we returned the car, they told me I need to pay 60+ euros for the extra insurances I took on pick-up. However, I clearly specified that I didn't want any at pickup time, since I have my own private insurance for that purpose. This was corrected after. I delivered the car with full tank and should get a refund of about 10 to 11 euros. Those I'm still waiting for... "

Value for Money: 2
Efficiency of Counter Staff: 3
Expediency of Drop-off: 5
Condition of the Vehicle: 5

PARIS, FR - Reviewed by GERY - 24 September 2021

" Was number 3 in the raw to pick up the car. Took close to 2 hours to get the key .... Twice the duration of my flight. "

Value for Money: 4
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 8

BEAUVAIS, FR - Reviewed by MARKO - 09 August 2021

" perfect "

" perfect "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NICE, FR - Reviewed by NABIL - 11 July 2021

" Super wow "

" Was very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NICE, FR - Reviewed by HANS PETER - 07 July 2021

" We love St Tropez "

" A Dacia Lodgy instead of Renault. On the Counter sold as a Renault. A Car sold as a 7 Seater with zwo rear placer where an adult sits as a folded Swiss Army knive. Luggage room 30 cm in the rear for 7 passengers. The pricing was extremely high even booked months ahead. "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 6
Condition of the Vehicle: 6

PARIS, FR - Reviewed by VASILEIOS - 01 July 2021

" only problem with Budget "

" There are two charges from the company that even though I returned the car as I received it and with the gas tank full and the employees told me that there is no pending I do not have any information why the charges were made . I also do not have any contact information to send him the question as the e-mail which was in the contract do not answer "

Value for Money: 4
Efficiency of Counter Staff: 8
Expediency of Drop-off: 5
Condition of the Vehicle: 10

PARIS, FR - Reviewed by CHRISTOPHER - 22 June 2021

" Please send final receipt "

" Still have not received any final bill or return of deposit that I have seen. Have tried calling but couldn't get through on the number given. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 10

MONTPELLIER, FR - Reviewed by RACHID - 12 April 2021

" Great "

" Excellent services. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PARIS, FR - Reviewed by CHRISTOPHER - 09 February 2021

" All perfect. Tank was 1/8 empty but in returned it the same level and there was no problem. Great car. Great staff. Auro europe is the best. Probably my 20th rental with them "

" All perfect. Tank was 1/8 empty but in returned it the same level and there was no problem. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PARIS, FR - Reviewed by VINCENT - 05 November 2020

" Auto Europe : trustworthy "

" Fine. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NICE, FR - Reviewed by LAURENTIA - 11 September 2020

" I had only good experiences with autoeurope and I highly recommend it ti friends. "

" Very good ! "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PARIS, FR - Reviewed by ALEXIS - 26 August 2020

" Overall ok "

" We had to wait 45 minutes prior getting the car.... Except this, everything was perfect. "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PARIS, FR - Reviewed by LAURENT - 26 February 2020

" very good "

" all good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NANTES, FR - Reviewed by GRAHAM - 03 February 2020

" On the whole, satisfactory. Thank you. "

" The car pick-up point was in parking area P6 - this parking area was not well signposted upon leaving the Budget office. I had to speak to a different Budget member of staff and ask for more directions to the pick-up point. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 8

NICE, FR - Reviewed by MARIIA - 03 February 2020

" The service at the desk and drop-off were both very good/ "

" It was a little bit dissapointing to get a Renault kaptur instead of Volvo car. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 8

AVIGNON, FR - Reviewed by ANTHONY - 26 January 2020

" x "

" All-round good service at a good price. Car a little scraped and battered. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PARIS, FR - Reviewed by FRANCOISE - 23 January 2020

" Perfect "

" Perfect "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BEAUVAIS, FR - Reviewed by CATALIN - 11 January 2020

" - "

" very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PARIS, FR - Reviewed by MARIS - 08 January 2020

" More or less everything was very well "

" To park a car around Gare du nord in Paris is not an easy (fast) task "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 10

PARIS, FR - Reviewed by EDGARAS - 06 January 2020

" Generally good "

" During online car rental process should be more clearly clarified conditions related with mandatory deposit payment. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 7

LYON, FR - Reviewed by STERGIOS - 01 January 2020

" Yes "

" Very polite people in Lyon airport and in Paris Gare du Nord office where I return the car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PARIS, FR - Reviewed by ASHISH - 12 December 2019

" I was overall a very nice experience. "

" It was really good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AVIGNON, FR - Reviewed by MITCHELL - 09 December 2019

" Auto Europe is a good way of booking cars third-party. We had some issues with the hire car company but that's not their fault. "

" The return was a nightmare, in central Paris with traffic and one way roads, the address they gave for the return was wrong. We had to run around trying to find where they had moved it to, as there was no street signage. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 1
Condition of the Vehicle: 9

PARIS, FR - Reviewed by ROBERT - 17 November 2019

" Great experience staff set gps to English and was most helpful "

" Everything went smoothly and rental was as expected "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BEAUVAIS, FR - Reviewed by ADRIAN - 25 October 2019

" Good experience overall. "

" Child seat was broken, I got a replacement that was in bad condition. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PARIS, FR - Reviewed by PAMELA - 24 October 2019

" once we got there to the rental site, we did not know that it was with budget. second of all AT the counter, they made me tried various credit cards and now i have at least 3 diffrente charges in my credit cards plus others in my sisters. Now i have to spend a lot of time resolving the situation "

" AT the counter, they made me tried various credit cards and now i have at least 3 diffrente charges in my credit cards plus others in my sisters. Now i have to spend a lot of time resolving the situation "

Value for Money: 2
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 9

PARIS, FR - Reviewed by JOHANNES HASUDUNGAN - 18 October 2019

" There is a extra cost must be paid in the counter. So using auto europe is not cheaper. Direct to the Car Rental is Cheaper. "

" There is a extra cost must be paid in the counter. . "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

AVIGNON, FR - Reviewed by RICHARD - 14 October 2019

" Simple process, lots of choice. Liked the added insurance which was cheaper than the car provider - fortunately didnt need to use it "

" excellent service. Car was as expected - a little scratched but they were all pointed out to us. Drop off was very simple. Very happy "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

NICE, FR - Reviewed by RICKI - 06 October 2019

" Auto europe should do a better job of vetting the companies it does business with..... "

" I stood in line at the budget counter for over 1.5 hours just to get my vehicle. Staff at budget were indifferent to the frustration for those in line. They had plenty of staff and yet let several staff members leave and kept only 1 or 2 people working to check us out. Worst customer service I have ever experienced! Will never trust Budget or Auto Europe ever again. Every other rental agency had plenty of staff and emptied the line in minutes. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 8

BORDEAUX, FR - Reviewed by ROBERTUS J.H.M. - 05 October 2019

" You should revaluate your business with Budget. We booked a car through you 3 months in advance, pick up Bordeaux Airport. Upon arrival there was no car for us, and no Budget reps present. Confirmed "reservation" was handled by Avis. Had to wait for 2 hours till we finally got a car, from Avis. Very dissatisfied. Budget is a rip off. "

" We booked our car and received confirmation 3 months in advance: mid-size automatic (Volvo V40 or similar). Upon arrival there was no car for us. We could either get a manual or a Smart. No Budget staff present; reservation was handled by Avis. One of the reps even mentioned that it's like airline tickets: plane can be overbooked, so you are unlucky! Further suggestion was to refund us, and we could go to the neigbours to try our luck and solve the problem. Alternatively it was suggested to just hang around and wait till a car came in. Fortunately Avis rep (Laure) was very persistent in calling with manager, garage, downtown location etc. After 2 hours waiting at the counter we finally got a car. Budget: never again, a total disgrace! "

Value for Money: 1
Efficiency of Counter Staff: 6
Expediency of Drop-off: 8
Condition of the Vehicle: 8

NANTES, FR - Reviewed by JESMOND - 17 September 2019

" very nice staff, treated well and although they were busy, drop off was quick. "

" very good car, "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PARIS, FR - Reviewed by VINCENT - 11 September 2019

" Very good. "

" No invoice or receipt handed over at drop-off. Sent later via post-office. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

PARIS, FR - Reviewed by IRENEUSZ - 08 September 2019

" Auto Europe - you are the best !!! "

" Insurance sold "on the sly" by the Budget Officer. The contract is not printed when signing - (the contract is signed on screen of computer in a Budget agency) - so it is difficult to check everything on screen. I receive the contract by email later. "

Value for Money: 3
Efficiency of Counter Staff: 5
Expediency of Drop-off: 4
Condition of the Vehicle: 10

PARIS, FR - Reviewed by CLÉMENT - 05 September 2019

" Always cheap for the best quality ! "

" Smooth and efficient. Even difficulties seems to disappears... "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PARIS, FR - Reviewed by JEREMIE - 29 August 2019

" none "

" undue additional costs billed at dropoff increased the price by 80% "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 1
Condition of the Vehicle: 10

PARIS, FR - Reviewed by TOHEED - 26 August 2019

" Very bad experience.. "

" I have very bad experience, my car was stolen, which fully insured even than then rental company charge me full amount... It's tricky company "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 1
Condition of the Vehicle: 1

PARIS, FR - Reviewed by VLADIMIR - 23 August 2019

" Сотрудники AUTOEUROPE во всех случаях оказывали поддержку. "

" Взаимодействие с компанией Budget оставило очень неприятное впечатление. Два момента. Во время подписания контракта сотрудник меня спросил, нужна ли мне дополнительная страховка? Я ответил однозначно - нет! поскольку у меня была страховка WWI. Несмотря на это, дополнительная страховка на сумму 626 евро была включена в контракт. Причем я не был предупрежден о включении дополнительной платной услуги. Далее я проявил легкомыслие, поставив электронную подпись под контрактом, не прочитав его тщательно. Я просил распечатать мне контракт, что мне было отказано, на том основании, что я получу его по e-mail. Когда получив e-mail, я вернулся и попросил у менеджера убрать пункт, который мне совершенно не нужен, мне было отказано. Вместо этого, мне предложили дисконт, на что мне пришлось согласиться, поскольку выбора не было. В результате мне пришлось заплатить не 626, а 316 евро за страховку, которая мне не нужна. Второй неприятный эпизод произошел, когда мне понадобилась поддержка на дороге. Я звонил в поддержку около 7-ми вечера. Первые полтора часа отвечал автоответчик. В 8-30 ответил оператор, и спросил адрес, где стоит машина. Я сказал, что мы стоим на парковке, предложил GPS координаты, а дома поблизости нет. Он сказал, что передаст мой телефон в службу поддержки, которая приедет через 40 мин. Когда через час я перезвонил, мне сказали, что поддержка нас не нашла, так как у нас не французский номер! У меня снова спросили адрес. Я пошел к ближайшему дому, который находился в 500 метрах, снова позвонил в поддержку и назвал адрес. Через десять минут приехала помощь, которую в общей сложности мы ждали 4 часа. Учитывая, что прежде чем отвечает оператор, около дести минут приходиться слушать автоответчик, на звонки мы потратили более 10 евро. Возврат машины произошел быстро и без проблем. "

Value for Money: 3
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BORDEAUX, FR - Reviewed by LEONARD - 22 August 2019

" Excellent rental, slightly spoiled by the absence of anybody available to facilitate the return of the vehicle "

" N:A "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 10

PARIS, FR - Reviewed by TODD - 22 August 2019

" Rental went smoothly. "

" Car had a dent. We were told to just take pictures of any dents. Apparently this is just fine, but I would have rather had it in the initial documents. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 6

PARIS, FR - Reviewed by SINNASSE - 17 August 2019

" Very good. I'll comme back. "

" every thing OK "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 8

LYON, FR - Reviewed by MARIE - 13 August 2019

" Prices are no longer interesting...o am questioning my 20 year loyalty to autoeurope "

" It can only be described as torture...the Avis guy was f***ing awful obnoxious git. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 7

BEAUVAIS, FR - Reviewed by MONICA - 12 August 2019

" The rental went smooth and the agent at Avis was very helpful "

" I did not rent the car from Budget, but from Avis "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PARIS, FR - Reviewed by BENNY - 10 August 2019

" There is no option to update time collection of the car after inisheat the order, even to a later on the same collection day. "

" There was two cars model options on the selcred category but the counter didn't provide any useful information regarding the size of the size difference between them. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 9

PARIS, FR - Reviewed by FRANCOIS - 06 August 2019

" Good "

" When I arrived to pick up the car the counter staff told me the car was a Peugeot 5008 clearly the category below the one I had ordered. I said there was no way I could fit 7 people in it. The staff replied there were no proper 7 seater cars these days. I got to speak to the manager who said he could find me a car corresponding to what I ordered. I said ok, waited 15 mn and got a Ford smax which I had ordered. It was a very good car. When I returned it Budget was going to charge me for some options. I realised the e contract they had sent me was incorrect. I had to talk to the staff again to get this waived. All in all a very good car but a poor client experience. "

Value for Money: 8
Efficiency of Counter Staff: 5
Expediency of Drop-off: 5
Condition of the Vehicle: 8

LYON, FR - Reviewed by GEORGI - 05 August 2019

" Bad experience. "

" Bad overall car condition. Unbelievably bad services and prices - accumulated additional cost without any explanation, not able to receive information regarding refunding and also invoice (hard copy). "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

PARIS, FR - Reviewed by TOMÁŠ - 23 July 2019

" It was for the first time I was renting a car so I was a bit nervous but everything went smoothly and actually I must say having Auto Europe behind me was keeping me reassured there is still someone to help. Once I was also contacting support email on Saturday and the answer came within 10 minutes so I was pleasantly surprised. I can only recommend. "

" Well, we didn't have to deal with any critical situation so in the end there is little to complain about. The car condition was good. I was quite surprised we didn't receive any confirmation we dropped off the car, I'm not sure if this is a standard procedure - it was for the first time we were renting a car and thus a bit nervous. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by STEFANIE - 19 July 2019

" Dear Team, The rental costs of my car were a total of €591,89 at pick up time, 22.6.2019. At the time of my reservation, 15.6.2019, I paid €442,58 to Auto Europe. Now I was charged another €195,41. This makes a total amount of €637,99, which is more than what I had booked the car for, initially €591,89. Reservation code: 10153926DE6. Why is that please? Thank you for your help. Kind regards, Stefanie Brockhaus "

" Dear Team, The rental costs of my car were a total of €591,89 at pick up time, 22.6.2019. At the time of my reservation, 15.6.2019, I paid €442,58 to Auto Europe. Now I was charged another €195,41. This makes a total amount of €637,99, which is more than what I had booked the car for, initially €591,89. Reservation code: 10153926DE6. Why is that please? Thank you for your help. Kind regards, Stefanie Brockhaus "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PARIS, FR - Reviewed by RODION - 16 July 2019

" easy & comfortable service "

" good company "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 7

NICE, FR - Reviewed by VAIDAS - 10 July 2019

" The descriptions in the agreement regarding insurance is doubtful. "

" It is still unclear about super cover, which should be an insurance, but at the desk had been told what it is not insurance and I have to buy one from them. "

Value for Money: 3
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 6

BEAUVAIS, FR - Reviewed by LEONID - 03 July 2019

" The service of AUTO EUROPE is convenient, prices were the lowest. I highly recommend. "

" Everything went well, except for one misunderstanding that cost us 54 euros. I booked a car for 2 days, but since we arrived half an hour earlier, the manager issued me 3 days without warning, but I did not immediately understand why. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NANTES, FR - Reviewed by NICHOLAS - 01 July 2019

" Fast efficient pick up and drop off. I didn't get the car that I booked-Seat Arona. The person on the desk was hard to understand. "

" While I got a very nice car I didn't get the car that I booked -Seat Arona. The person on the desk had poor English and was hard to understand "

Value for Money: 7
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BORDEAUX, FR - Reviewed by JEROME - 24 June 2019

" Very good "

" Car cleaness inside can be improved "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 9

PARIS, FR - Reviewed by IMANE - 20 June 2019

" NO complaints, VERY GOOD SERVICE "

" NO COMMENT, VERY GOOD SERVICE "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NICE, FR - Reviewed by NIKLAS - 17 June 2019

" Usually works very good but not this time. Not sure if we will book thru again after this experience. "

" We booked a Volvo V40 auto with gps (or simular). We got a Toyota Auris. No big issue so far. After waiting 45 min in the line to the counter the girl working sold us an super damage vaiver +120€ and after that told us where to find the car and that it had no damages. When we found the car it had damages everywhere (all four corners, the bumpers, the hood, the back of the car and on the sides), the windscreen wiper on the back window was completly missing and bits of the interior was loose. I contacted one of the persons working in the parking space and asked him about this. He was quite rude and told me to get pictures of the car and that the reason that we got such a crappy car was because we hade not booked it directly with Budget. We where on a holliday and I was not prepared to stand in the line for another hour or so we took pictures (a lot) and settled for the car that we where given. When we returned the car we needed to show the pictures and explain that we did not cause the damage to the car. We got an ok after that but felt like they tricked us to get the SDW so they could give us the faulty car. I we did not buy the extra protection we would not have accepted the car that we got. We have used Auto Europe many times but this was by far the worst experiance we had with any rental company. "

Value for Money: 1
Efficiency of Counter Staff: 2
Expediency of Drop-off: 1
Condition of the Vehicle: 1

NICE, FR - Reviewed by JONG - 12 June 2019

" I need to my money back from budget. "

" They charged demage fee which i didn't. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 9

LYON, FR - Reviewed by GARO - 12 June 2019

" I will recommend others to use Auto Europe "

" We had no problem "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NICE, FR - Reviewed by HANS - 10 June 2019

" All was good until a scooter drove into the back of the car when we were standing in a que waiting to start. All contacts with AutoEurope and Budget was very very hard to get in contact. Trying for many hours and still it is hard. The report they said on the phone we could get when we return the car at Nice Airport, Budget was not given although we instised hard to get a form. We just had to pay and the said we could clear it with AutoEurope. In Finland they do not answer in the phone and when I callade Auto Europe in Germany they just moved the call on and on and at the end I just got music on phone. The person who answered said he should check up and after that music again for an hour !!! It seems to be difficukt to get an answer of Auto Europe, I hope this will get solved quickly so I do not have to involve a third part in this case. "

" No good service when returning the car. The whole vacation was spoiled though we had paid for SoperCoweer. They said we have a good insurance. Getting a report to fill in about the accident was impossiple at the desk. Budget told us we next time should sign the insurande directly from Budget. "

Value for Money: 2
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 10

PARIS, FR - Reviewed by KATHARINA - 03 June 2019

" All went smoothly from pick-up to drop-off. Auto Europe helped a lot in providing a comparison of all rental cars/companies. "

" All went well from pick-up to drop-off. Only problem we had was locating the actual office of Budget in Montparnasse and knowing how much the amount of the deposit is. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LYON, FR - Reviewed by CORINNE - 12 May 2019

" Check-in pre-booled rantal car - somewhat 'slow"! "

" If it rains, it pours. Umbrella's between Bus shuttle and Locations desk will allow a 'dry' rental car. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

PARIS, FR - Reviewed by HALUK - 09 May 2019

" very satisfying experince "

" very satisfying experince "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BORDEAUX, FR - Reviewed by MILLICENT - 09 May 2019

" Very likely "

" Very likely "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PARIS, FR - Reviewed by THOMAS - 27 April 2019

" See #3 above. "

" The car was great and we had no problems with it. When we dropped it off they suggested that there were scrapes on the front right tire rim that were not registered as being there when we collected the car. Ourselves, we only checked the body of the car, not the rims, but we did not hit any curbs and do not think that we caused that damage. We did not sign responsibility for those scrapes. Otherwise, we were very happy with our rental. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

GENEVA, FR - Reviewed by JOAO - 01 April 2019

" Amazing experience.... "

" I was induced in upsell based on false wheather condicions. The diesel vehicle they give to me was in perfect conditions but after a few Kms run out of AD BLue..... "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 8

NICE, FR - Reviewed by ABU ZARIM - 14 March 2019

" Good and easy. "

" I booked a different car but I get a different car although in the clause it says the one that I choose or similar. But i got a confirmation prior my pick up that I'll be getting the car that I want. When I want to collect the car, the staff was polite to tell me that they are giving a different car., although i can see the car that I request was available. "

Value for Money: 5
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PARIS, FR - Reviewed by TSZ SING - 27 February 2019

" Smooth and fast rental and return process. "

" Very helpful and friendly receptionist, who arranged a nice and brand new car for my rental. Although I thought i was going to get a Volvo instead, but still acceptable. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PARIS, FR - Reviewed by CLÉMENT - 21 February 2019

" Always cheap and smooth ! "

" Polite team and upgraded car. No comment ! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LYON, FR - Reviewed by DENYS - 27 January 2019

" Nothing's wrong "

" As usual the car was Other from that I booked and the staff never heard About it (Jeep Compass)). "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

PARIS, FR - Reviewed by ALEXANDER - 08 January 2019

" My go to car hire place for the past year or so.. By far the cheapest site for car rental, better than rentalcars. "

" No problems, brand new car, efficient service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BEAUVAIS, FR - Reviewed by JEREMY - 06 January 2019

" I have no complaints with regards to Budget car hire however I am not happy with the service provided by Auto Europe's website as they provided me with the wrong information and I was left embarrassed at the pick up desk. Auto Europe's website said that the deposit is the price of the rental (€130.52) + €110. Instead I was debited €900 blocked on my card as per Budget Car Hire's terms and conditions which were not correctly communicated to me on Auto Europe's website. Furthermore the additional price per kilometer is €0.14 not €0.10 as wrongly informed by your website. "

" Good "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LYON, FR - Reviewed by MARC - 03 January 2019

" NO issue with Auto Europe, except maybe I do not understand why it took so long at the counter to check our contract and particulars. Especially sonce it was a prepaid rental and I also had taken the Insurance ... Maybe AutoEurope could share some info with the Rental Agency so as to speed up the process ? "

" Firtsly the Rental Agency is located outside the Terminal building and is only accessible by a Bus that passes, at best, every 10 minutes... So it deos take at least 30 minutes from Luggage belt to the Agency. Secondly, the Agency was poorly staffed and had wrong processes: it took a good 10/15 minutes per person to do the check in: we then had to wait 45 minutes before being attended. Finally the gate to exit the Rental Car Park was not working ... So in total it took us 1h30 from the exit of the plane to being on the road. UNACCEPTABLE "

Value for Money: 8
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 9

PARIS, FR - Reviewed by SALIM - 19 November 2018

" I will share my comments about my experience with Auto Europe, after receiving (or not) the refund I paid for this unlucky operation. "

" I arrived at Budget counter at the exact time. I stayed in the line for 45 min waiting for my turn. Once in front of the guy, he told me that there are no cars available for the time being. That I have to wait, maybe 2 or 3 hours, until a car is back. I asked him to refund me what I paid through Auto Europe. He promised that he will do it. Till now I did not receive the refund amount. Then I have been to the next counter, & I rented a car from Sixt. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

PARIS, FR - Reviewed by DRISS - 30 October 2018

" Satisfied "

" Very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PARIS, FR - Reviewed by JINHOO - 28 October 2018

" I hope that the detail reservation must clearly deliver to the renter car company. Especially for the exess coverage assurance. "

" Just 10Km old very new car was wonderful and very satisfied but long wait time and over asking of paying for the exess cover assurance was unpleasant. I,m not sure but i seemed to pay for the exess cover assurance twice because of continuos asking of the front desk lady. "

Value for Money: 5
Efficiency of Counter Staff: 4
Expediency of Drop-off: 8
Condition of the Vehicle: 10

BEAUVAIS, FR - Reviewed by VIKTORIJA - 17 October 2018

" The Experience with Auto Europe with booking is totally fine. The whole experience with your partner (Budget) at the indicated location is very bad. But in general I think I would propose your company to a friend, taken that this situation and complain will not be "lost". "

" I travelled in France between Oct. 1 – Oct. 8 together with my children and a husband. Before my arrival to France I booked a car rental with Budget thru AutoEurope online few weeks in advance. During my renting period I had been cursed to be introduced twice to unprofessional and rude service I have ever experienced in my life! Picking up the vehicle at Budget/Avis at the Beauvais airport desk (Oct. 1st, 16:30) I was served by a nice young lady, who did a lot of mistakes. Apparently the agent represents both Rental companies Budget and Avis. First, I wasn't asked to present my booking number or the copy of my reservation, I was told that my name would be enough. Which is fine if there wouldn't be a number of different inaccuracies and errors. At first I was charged a deposit (the amount was blocked at the time of pick up) of 800 Eur + 100 Eur, which was in accordance to the renting offer. However, later without my confirmation and any code I was charged two additional amounts of 250,92 Еur. Obviously, if I was asked to put my code as I was charged, I would definitely notice that I was being charged some other amount. However, without my concern these amounts were charged. Only after the manager presented the agreement for totally different amount did I realize that I had been charged again (double) for the car I paid for already few weeks back. That created a lot of waiting and misunderstanding before I could receive my rented vehicle (around 2 h.). Apparently that was just the beginning of the bad experience with Avis/Budget Beauvais airport desk. At the drop of, returning the vehicle (Oct. 8th at 13.30), we had a much worse situation. After we've waited for 10 min. at the closed gate we finally saw a manager coming to the desk and opening the office. The manager seemed extremely angry and irritated from the very first moment we came to the desk. As we asked the question about when the car can be inspected, we were told that we could leave the car without inspection and continue to the airport "as many customers do...", otherwise we have to wait 20-30 min, because the manager was extremely busy. Be noted, that there were no other customers in line except us and our friends. We continued asking questions in regard to our deposit and how it works, and that we need to get an invoice about the return of the deposit, however, the manager's anger seemed to be just boiling up. As we said that we had a plane to catch and we don't have so much time to wait, we were told that "...there were many cars that were dropped off in the morning, which up until that moment were not inspected yet", so we must wait, otherwise we "...can go and catch the plane". We've travelled around the world and our experience with rented vehicles is to check car's conditions at drop offs. However, as the manner and the attitude was without doubt very rude and mean we asked directly why the guy is raising his voice at us. Thus, I requested to tell me the name of the manager, also I mentioned I needed the name for a complain about the service and rude disrespected attitude for ordinary requests. However, I was told I was not going to be provided any name whatsoever and that this is not my business at all and I was asked (in a very rude form with loud voice) to leave the office. I wanted to just properly return the vehicle as of the Terms and Conditions of the Voucher that states that "the blocked amount will be returned in full at the end of the rental provided the vehicle is returned in the same conditions as rented") and before my departure. I really didn't understand why I was asked to leave the office otherwise the manager would call the police. I said I had no problem with the local police as I didn't do nothing illegal. It seemed that the manager got even more upset with me and started threatening me by saying that "...he has a friend in the airport's police and he would make sure that I run into problems and won't fly out". Note, that this message was delivered by swearing and literally screaming at me, my family and our friends. Me and my family were shocked by the attitude and the service as well. From that moment we said to ourselves that we could not leave the office before the vehicle is inspected with our participation us as we literally were afraid the manager would purposely damage the car and our deposit of 900 Eur would be used towards covering this damage. Although there were only us and another family in line (which is our friends who witnessed "the show" and got the same service as ours), but our cars were not inspected first. Apparently the manager had to show us that "our vehicle" is still in line for inspection but taking his time to inspect other vehicles first. Luckily we were "honored" by the guy and he finally inspected our car, I was provided a receipt of the deposit return. That's all I wanted to be sure of, that everything is okay and my deposit would be returned. Instead of 10 min. drop off, it took us 1 h., and we were late for boarding. I don't believe any customer would appreciate this kind of service. I'm not the one say how to run the business, we all can have bad days, but controlling your emotions and still remaining good-mannered regardless of anything is important. If that same information was presented in a totally different form this whole bad experience would not have happened. Respect, good-manner, problem solving attitude (not problem creating), self-control is something that can help in relationship with customers. Nevertheless, my complain includes the following: - Rude attitude (proof by video record can be presented) - Unprofessional service (by charging the card extra amounts) - The deposit to my card was actually returned only 4 days after (on the 11th of October instead of the same day of the return of the car (as of the Terms and Conditions of the reservation) - Violation of the agreement to timely accept and inspect the vehicle. "

Value for Money: 3
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by JEAN - 05 October 2018

" Waiting time much too long !! "

" Waiting time much too long !!!! "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NICE, FR - Reviewed by ANATOLI - 02 October 2018

" We ordered Automatic car with GPS - we accepted Manual drive car without GPS. The car was with several scratches, the technician was not available, we were waiting for 30 minutes, until we just left the place without closing the issue. Every budget employee we asked for help answered "it's not my job - look for technician". Poor service!!! "

" We ordered Automatic car with GPS - we accepted Manual drive car without GPS. The car was with several scratches, the technician was not available, we were waiting for 30 minutes, until we just left the place without closing the issue. Every budget employee we asked for help answered "it's not my job - look for technician". Poor service!!! "

Value for Money: 3
Efficiency of Counter Staff: 2
Expediency of Drop-off: 10
Condition of the Vehicle: 6

AIX EN PROVENCE, FR - Reviewed by ANTHONY - 01 October 2018

" I could not reach the budget office and the auto Europe office Advised me to contact budget directly which was the problem in the first place. "

" The car was dirty, smelled like smoke, the rear back up light was out, the gps worked some of the time and not at all other times. The male representative was rude when we returned the car and not helpful. He told us we could drop off the car at the Avis office in Aix for $19 euros but when we tried to do that it was $100 euros!!!! "

Value for Money: 2
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PARIS, FR - Reviewed by DEREK - 22 September 2018

" I paid Auto Europe $315.68 on Aug. 25 to rent a car from Sept. 2 to Sept. 19. Understand that this vehicle was reserved for ME, I had rights to it during that time. If, for instance, I would not have shown up to get the car, I would still have to pay the $315.68 because that was our deal. In reality, I was a day late in picking up the car, and Budget charged me $291.27 on Sept. 19! Totally unacceptable! It should not matter at all when I got the car! I rented it for a specific days...it was assigned to me! If I wouldn't have picked it up at all, I wouldn't have been charged a penalty! So why was I almost charged double when I was just one day late? The young man at the Budget counter told me it was very unusual to be charged such a large amount, but there was nothing he could do about it. It was difficult to communicate with him since I don't speak French. I will fight this last payment with my credit card company. "

" See below. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PARIS, FR - Reviewed by BLANKA - 20 September 2018

" Not satsffied et all. "

" The pickup address was wrong. I was searching for two hours. The staff was not polite. I wanted to extend the rent a car, but they did not answered on a phone, they did not response my email. "

Value for Money: 2
Efficiency of Counter Staff: 4
Expediency of Drop-off: 8
Condition of the Vehicle: 8

PARIS, FR - Reviewed by FRANCK - 20 September 2018

" Nothing more "

" The car was great V90 but really dirty and the washing fluid tank was empty I had to refill it myself "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 2

TOULOUSE, FR - Reviewed by CECILE - 19 September 2018

" One word great ! "

" One word great "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PARIS, FR - Reviewed by ERNO - 06 September 2018

" My car was paid upfront by my friend. Now my card has been charged 145,75€ for a reason I don´t understand?!?! And there is another 53,53€ freezed from my card over three days after the drop-off. I sent an email to you yeasterday about this and nobody has answered!! I didn´t have time to refuel the car so I understand I have to pay for the gas. But it doesn´t explain all this. This feels and looks like a scam to me!! "

" My car was paid upfront by my friend. Now my card has been charged 145,75€ for a reason I don´t understand?!?! And there is another 53,53€ freezed from my card over three days after the drop-off. I sent an email to you yeasterday about this and nobody has answered!! I didn´t have time to refuel the car so I understand I have to pay for the gas. But it doesn´t explain all this. This feels and looks like a scam to me!! "

Value for Money: 1
Efficiency of Counter Staff: 6
Expediency of Drop-off: 4
Condition of the Vehicle: 6

NICE, FR - Reviewed by RALUCA ECATERINA - 02 September 2018

" Excellent "

" Excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PARIS, FR - Reviewed by NORMAN - 01 September 2018

" Overall AutoEurope was easy to use, but the car that was booked was not available. "

" They were very busy at the time of pickup. It took over 1 hr to be checked in and they didn't have the car I rented available. They were apologetic and credited the difference at the time of drop off, but it was very inconvenient. If they know that Sunday mornings are busy, which I was told, then they should staff extra for that time period, especially at such a busy location. "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 7

NICE, FR - Reviewed by HOLGER - 31 August 2018

" The experience is ongoing, see my complaint above. We will see, how Autoeurope reacts on our complaint. Up to now, Autoerurope was ok. What I missed, is a hint in advance, that waiting times like this could occur at Nice Airport and a proposal, how I could have had Access to a fast lane, which I would choose next time, if any possible. "

" Please Forward this complaint to the teamleader of AVIS-BUDGET at Nice Airport: I have never experienced such a ignorance of the customer like at this Counter. Although there were only 5 People in front of me in the Queue, I had to wait for almost 2 hours (4:00 pm - 6:00) to get to the Counter. It was incredible slow and the staff at the 4 Counters ha been reduced until my waiting time from 4 to 2. Although People have been waiting for more than an hour, the staff closed the Counter with an attitude of complete indifference. Their working day was over and they had no understanding for the disbelief of the waiting customers. You could observe the whole staff working at all Counters and the working attitude was really very relaxed and slow: they didn't hurry up at all, even when moving to the Printer and back. As if the customers were not there. The female teamleader had an express Counter, but was not always there and didn't Support the Team enough. There was no Information given to the customers about the expected waiting time, no excuse, nothing. When I was at the Counter, I had to encourage the teamleader to communicate to the customer and she answered, that this could be a good idea (yeah!). There is a double Counter AVIS and BUDGET at Nice, but the customer has difficulties to see, which Queue is for what. A mere printed sign can be easily overseen. The car itself has not well enough been cleaned up in the interior: We found rests of candle wax at the dashbord. We hope, that someone reads that and excuses this behaviour and offers us something for compensation. Otherwhise I will not again book AVIS-BUDGET. Thank you, Kind regards Holger Hainke "

Value for Money: 4
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 4

BEAUVAIS, FR - Reviewed by OANA - 29 August 2018

" I am disappointed because on your site was written that I had to put a deposit of 110 euro + the estimated cost of the rental, but in fact I had to put a deposit of 800 eur "

" we had to wait 2 hours in line for our car, they didn't explain all amount charged correctly and at the drop-off they did not open till 8:06 although they were supposed to open at 8 and I had a plane to catch. I left the key in the drop-off box, now it's been 3 days and I have no word from them, and they don't answer phone calls "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 9

BEAUVAIS, FR - Reviewed by VLADISLAV - 27 August 2018

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BEAUVAIS, FR - Reviewed by DESISLAV - 24 August 2018

" Quick search. Best prices. "

" First time renting a car through Budget. Very cooperative staff. New cars. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BEAUVAIS, FR - Reviewed by TAMAS - 21 August 2018

" It was ok "

" The pick-up and drop-off wasn't quite flawless, I had to wait quite an amount of time before the counter personnel (only 1 for Avis and Budget sadly) got to process all the people. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 10

NICE, FR - Reviewed by VASYA - 16 August 2018

" Very good! "

" Very good! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PARIS, FR - Reviewed by KEVIN - 09 August 2018

" See above comments "

" Employees were great. USB port as well as lighter plug did not work. We previously has a Renault and so happy! This car had horrible gas mileage and very slow pickup. Both vehicles were 4 cylinders. Can't believe I was unhappy with a toyota...as I've owned one or two for the last 20 years! "

Value for Money: 4
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

PARIS, FR - Reviewed by EVGENII - 07 August 2018

" I had no problems with car rent, everything was exactly as I booked "

" everything was smooth, car is new and Budget offered me choice of cars of same price "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BORDEAUX, FR - Reviewed by PHILIPPE - 06 August 2018

" Ok, no problems this time "

" Ok, no problems this time "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PARIS, FR - Reviewed by KERRI - 02 August 2018

" Hi, all was ok, few points: 1. i never received contract as counter staff said it will comes to my emial - info@reketi.ee . Never received. 2. Budget debited 71 eur , today is august 2, still debited... R, kerri ulp "

" Hi, all was ok, few points: 1. i never received contract as counter staff said it will comes to my emial - info@reketi.ee . Never received. 2. Budget debited 71 eur , today is august 2, still debited... R, kerri ulp "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NICE, FR - Reviewed by ART?RAS - 30 July 2018

" Thank, you good work:) "

" Superior "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NICE, FR - Reviewed by BIN - 30 July 2018

" The service is good and effective. "

" I used to rent car from Eurcar, but from now on I would prefer Bedget, very good service anyway "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

NICE, FR - Reviewed by URMAS - 26 July 2018

" Have been using AutoEurope since 2008 and never had any issues with them. Thumbs up! "

" Although I had purchased full insurance with refundable excess from AutoEurope the counter staff strongly claimed that it's not valid and no other company can sell full insurance to their cars. Budget staff tried quite aggressively to sell additional insurance and it ruined the experience. Also I had reservation for Citroen C3 or similar but Budget claimed that for C3 I need to pay for the upgrade (which I eventually did although I didn't fully understand why). "

Value for Money: 6
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PARIS, FR - Reviewed by BRJANN - 25 July 2018

" No thank you. "

" I booked a Passad or similar sized vehicle, but the only vehicle I was offered once I arrived was a Mercedes that, although a good vehicle in general, is much smaller than a Passad. The seats in the back were much more cramped, both in regards to leg space and head space. In fact, an adult male passenger in the back could not keep his head straight up as he drove, making the journey in your car utterly miserable to him. It is, frankly, an absolute travesty to sell me a Passad or equivalent and then give me a car that should be at least one size category lower in your selection. This is nothing less than a scam, like ordering a 300 gram steak off a menu and getting 100 grams of meat and 200 grams of uneatable sinew and fat. I will not be booking a car with Budget again, nor will I recommend the company to friends or family. "

Value for Money: 1
Efficiency of Counter Staff: 6
Expediency of Drop-off: 9
Condition of the Vehicle: 6

PARIS, FR - Reviewed by RON - 22 July 2018

" As I wrote up here it was overall a bad experience. "

" The car I reserved wasn't waiting for me; and the drop off experience was the worst ever I had. Was impossible either to know where to leave the car or contact someone at any of Budget's desks. "

Value for Money: 3
Efficiency of Counter Staff: 6
Expediency of Drop-off: 1
Condition of the Vehicle: 10

PARIS, FR - Reviewed by CHARLES - 21 July 2018

" Very important to explain to customer what time rental office closes... that is the rental company's responsibility "

" The booking I had was for pickup at 23:30 from Gare du nord Paris. I arrived at the counter 23:32... all lights were out and the staff were on their way out. Apparently they close at 23:30!As a customer, I should have been informed about office closure at 23:30. had to take two expensive taxis and pick up the car second day (counter staff on second day were friendly and helpful as usual, but the experience was already terrible). The cars are not very clean... typical of any car rental in Paris - but that's still not an excuse "

Value for Money: 7
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 6

PARIS, FR - Reviewed by EUGENE - 15 July 2018

" Booked a car 3 months in advance from South Africa and was impressed with entire experience. "

" Computers were offline and had to wait more than an hour with only 5 customers to serve. Three of the five costumers did not get the cars they booked including me. I did however get a good alternative car . "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NICE, FR - Reviewed by GEOFFREY - 13 July 2018

" Once again, the Autoeurope experience was very good. We could phone and speak to someone who clarified the insurance situation. We have now had two rental companies that we would never use - Firefly and now Budget! "

" GPS not installed, had to do ourselves. No instructions on getting started (keyless entry problems - starting issues). No assistance whatsoever. Counter staff lied about insurance (stated car had NO insurance at all which is incorrect and necessitated a phone call to your office). Also high pressure to upgrade vehicle, which ended in a shouting match which took half an hour to hand over keys. "

Value for Money: 9
Efficiency of Counter Staff: 1
Expediency of Drop-off: 9
Condition of the Vehicle: 6

NICE, FR - Reviewed by JULIE - 11 July 2018

" Very satisfied! "

" Everything went very smoothly. Only small inconvenience was very long line at Nice airport, but the staff made the wait easier, offering water and coffee. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NICE, FR - Reviewed by MARTYNAS - 10 July 2018

" hello,i buy toyota 9 sits with super cover and i get renault trafic with basic insurance,i pay more 28 euros per day,its cost 224 euro "

" hello,i buy toyota with super cover insurance,and i get renault trafic with basic insurance,i pay more for insurance 28 euro , day "

Value for Money: 1
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 3

PARIS, FR - Reviewed by FADI - 07 July 2018

" Very good experience "

" Professional staff Car was new and clean "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LYON, FR - Reviewed by ATLI - 05 July 2018

" This was my second hire with Budget. In both cases efficiency at the desk was bad. Had to wait 2 hours in Munchen and 1 hour in Lyon. No other complaints. Communication and dealing with Auto Europe perfect as always. "

" One hour queue at the desk at pick up. Car had been wrongly parked and took time to find. Everything else fine. "

Value for Money: 10
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PARIS, FR - Reviewed by LASSE - 04 July 2018

" Ruined my start of the vacation, had to save all documents just to be sure if Budget sends an invoice of all the damage the car had from the start, had to take photos also. 10 people working at the customer desk and 2 actually doing something the rest just hanging around. Was not the only client pissed off, after all felt lucky was in the start end of the line, poor people at the end, had dinner after pickup and noticed the same people was still in the oneline to customer desk that had been there after us "

" The reserved car was not available, not even a car in the same class, no excuse just : we don't have the car. Waited 2 h in the line for another car. Got an car with "zero damage" and please check the car to be sure. Car had a lot damage all over the places , had to search an officer that made the markings, to my vehicle condition paper, not theirs and nothing was put into the system so it was up to me to file all the papers to be able to prove the car had all this damage from start. I had a reservation about the gps and stuff but the man at the desk started selling a gps and additional equipment for additional price even if it was already included in the rental prise. Poor english, horrible customer service. 2 h of line to the rental desk. Never Budget again. "

Value for Money: 2
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 3

MARSEILLE, FR - Reviewed by FREDERIC - 29 June 2018

" Very good service "

" Damages on the car that were not mentioned in the contract. Was asked by Budget staff to take pictures of the damages when taking the vehicle. "

Value for Money: 5
Efficiency of Counter Staff: 6
Expediency of Drop-off: 4
Condition of the Vehicle: 6

MARSEILLE, FR - Reviewed by OLEKSII - 29 June 2018

" It was easy to compare prices and make a right choice. However, I had to look for the companie's reviews by myself. "

" I had to wait a bit during the rental process, and the staff was trying to sell me a bit bigger car and more expensive insurance. However, they were not too insistent. All the other aspects were perfect, including the car quality and drop-off process. The car parameters were even higher than I booked. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BEAUVAIS, FR - Reviewed by TIHOMIR - 29 June 2018

" See my comments about experience with Budget! "

" In my voucher is written that I must pay additional mandatory deposit EUR 110. At the desk the staff wanted EUR 800. I haven't this money in my credit card and may payment limit is smaller abroad. The staff sharked me to pay additional extra coverage of EUR 54 to pay deposit EUR 300 only. "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PARIS, FR - Reviewed by PETER - 22 June 2018

" All good "

" Nobody there to collect the car. Car requested wasn't available "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 3
Condition of the Vehicle: 10

MONTPELLIER, FR - Reviewed by VIDA KAREN - 15 June 2018

" Everything was ok with budget, but with autoeurope I didn't have a good contact with the helpdesk ... they didn't provide me with the required support in relation with a reservation problem. "

" Very Nice experience ! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9