Auto Europe
- North America
- Central America
AVIS FRANCE CUSTOMER REVIEWS
- 7.3
- 7.9
- 8.4
- 8.3
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
AVIS FRANCE Car Rental Reviews
Average Rating for Avis :
PARIS, FR - Reviewed by DESISLAVA - 01 August 2025
" I am satisfied. "
" Everything was perfect! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by PHILIP TREVOR - 18 June 2025
" Excellent as usual "
" I was disappointed when we dropped back the car that the attendant pointed out 3 very small scratches on paintwork/wheels. Luckily we had video from pick up and could validate they were there at pickup, but they were pretty small so would not be picked up individually without very close examination - otherwise everything was a 10. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by KAISA - 17 June 2025
" We use Autoeurope during our travels, it's a concept which works perfectly. "
" They advised locally about insurance self risk which was helpful in our case. The return of the car went super smoothly and in general service was excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
REIMS, FR - Reviewed by REYNOLD - 03 June 2025
" All was good. "
" It all went very well. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by MURRAY - 23 May 2025
" good "
" good "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by ALAIN - 15 May 2025
" Everything was smooth and I felt supported by both Auto Europe and Avis "
" Friendly and professional staff at the desk "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CANNES, FR - Reviewed by ULRICH - 26 March 2025
" Everything OK "
" Nice people and clean cars "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by ADRIANA-CRISTINA - 02 March 2025
" Stuff in Avis were perfect, me, I was having problems in handeling a too modern and big car in new country. "
" The rented cars should have all a type of navigator that is not dependent of the phone you use, so that shouldn't be a criteria in choosing the car. Also, there still exist some traditional drivers as me, used just with manuel and not automatic system .. sometimes it is difficult to adjust in new country with so many new and modern things ... "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PARIS, FR - Reviewed by MARIO - 08 January 2025
" The charge me two time the amount on my credit card so need to wait more of 10 days to use my credit card they affect me "
" All good wonderful "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by BOJAN - 18 December 2024
" Auto Europe has good deals and has affordable insurance. "
" At pickup it is not possible to check the vehicle before signing lease agreement, because vehicle is 15 min walk from the office. It is not possible to note down existing damage and enter it into agreement. At drop off they wanted to charge me 1200 EUR for pre existing scratch which is both too expensive and not fair. A lot of emails had been exchanged until they accepted video as proof of existing damage. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 6
PARIS, FR - Reviewed by CAROLYN - 20 October 2024
" Terrible customer service. I will dispute any charges against my credit card. "
" The initial car developed a check engine light about halfway to my destination. Got it swapped out with a different car which developed a "add oil" light after 2 days. Got that fixed. But the major problem was that the car got hit while parked in a legal parking space in Henrichmont. I contacted AutoEurope to tell them and they informed me I had to contact the local police, which I did as soon as my friend (who speaks French) got back that day. We spoke with the police who said they did not take reports on an accident that they called "amicable" (the other party admitted total responsibility and filled out the proper paperwork. Upon returning the car to the Charles deGaulle airport, I pointed out the problem, the man took my accident report, told me everything was fine and to leave, which I did. THEN I got an email telling me to fill out the report - however, Avis already had the report. I went back the next day to speak with a manager. He wasn't available, but the agent told me he would send me an email within an hour. Two days later I still don't have any communication. I WILL NOT PAY for the accident - it wasn't my fault, the police were contacted (I have the name and phone number of the officer) and AVIS HAS THE REPORT - THEY TOOK IT FROM ME WHICH HAS ALL THE OTHER PARTY'S INFORMATION. I am completely stressed out - this is ruining my vacation and I want this resolved. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MONTPELLIER, FR - Reviewed by ERIK - 02 October 2024
" See nr 3 "
" Just perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by JOHN - 01 October 2024
" Horrible. My wife and I travel to Europe 2 or 3 times a year. We always rent a car. This was the second time we used Auto Europe and the second time we felt screwed. There will NOT be a third. "
" The Avis staff at the counter did not give me a dollar for dollar (or Euro to Euro) credit for the amount I paid Auto Europe and which was clearly stated on my voucher. They did not explain clearly how the car operated. The amount they charged me for additional insurance was obscene and there was no proof that there was a rate schedule which they were following. I was required to sign/initial the agreement in several places without being given the opportunity to read it. I was not given a copy at the desk. They said they did not have a copy machine. I was told it would be emailed to me. (It was... but I still felt screwed.) "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 5
TOULOUSE, FR - Reviewed by GEORGIOS - 28 September 2024
" Θεωρώ ότι η εταιρείες σας δεν με ενημέρωσε σωστά σχετικά με το κόστος που αφορά την ενοικίαση του αυτοκινήτου αλλά κυρίως για την χρέωση που έπρεπε να καταβάλλω για αλλαγή χώρας "
" Κακή εμπειρία σχετικά με την παραλαβή καθυστέρηση μετά από τρεις ώρες από το ραντεβού μου άριστη κατά την επιστροφή του αυτοκινήτου "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BEAUVAIS, FR - Reviewed by MIHAI GEORGE - 13 August 2024
" . "
" . "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by ALGIMANTAS - 21 July 2024
" Easy to book, easy to pick up and drop. "
" Everything works as it should. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by BENOÎT - 20 July 2024
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MELUN, FR - Reviewed by AXEL - 09 July 2024
" We booked Capture or similar, and we got Clio. Capture or similar, is NOT Clio !!!!! "
" We booked Capture or similar, and we got Clio. Capture or similar, is NOT Clio !!!!! "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
MONTPELLIER, FR - Reviewed by HANSJÖRG - 10 June 2024
" Great choice of rental companies Easy booking Again any time. "
" Easy, quick pick up and drop off Friendly service ! Confusing specification of pick up location in Montpellier ! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by GIRTS - 23 May 2024
" Excellent "
" Good "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by DAVID - 20 May 2024
" Everything went smoothly and as expected with the rental process. "
" Car completely lost power going 120 kph on the E80 in Italy. We managed to glide onto the side of the road just before entering a tunnel near Genoa. We called the Avis roadside service number provided but it could only help in France (car picked up in Nice). They gave me the Italy number, but Avis Italy couldn't help until we were off the autostrada. Eventually we opened the hood and found that one of the battery cables had come completely off of the battery! We reconnected it and went on our way after 2 hours in which no assistance was ever received. Even a cursory safety inspection of the vehicle by Avis should have revealed the loose battery cable. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
NICE, FR - Reviewed by SHAHAR - 10 May 2024
" Look up "
" Everything went smoothly. I had no damages so don't know how would it go if I did. The stuff were very nice. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by JACQUES - 18 February 2024
" Used to rent cars through auto Europe. I would like to have more précisions about insurance . When I take full coverage with A E , I have to add insurance with Avis . What is the issues? "
" First car had GPS out of order ( subscription expired???) . Replaced immediately by another one with front radar broken , and old carpet inside , broken plastic protection in the trunk . It was only for 5 days .. I hope that tomorrow I will have a correct car as requested ( Volvo 60 ) for 2 weeks "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 6
PARIS, FR - Reviewed by WIGLER - 18 December 2023
" fine "
" very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CANNES, FR - Reviewed by PAUL - 03 December 2023
" Everything was fine until Auto Europe did nothing to help remove the changes Avis incorrectly applied to me. "
" I dropped off on time, but Avis checking was busy, set my keys aside and did not check my back in for 20 minutes. So I got changed for plus one day by Avis. I complained to Avis, they said talk to Auto Europe. I submitted a case with Auto Europe a while ago, but got not feedback. Such a shame. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
BASTIA, FR - Reviewed by MICHAL - 11 October 2023
" Avis found a small scratch after our trip. We paid for the damage out of pocket. We then submitted a question to AutoEurope about how to get back this amount based on out coverage from AutoEurope, but received no answer for a few days already. Please contact me with the necessary information. "
" Avis is OK, please see important comments below w.r.t. AutoEurope. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by STEFAN - 15 September 2023
" I share up "
" positive: client care, information negative: very bad child seat, one wheel was bad, I have to go everysecond day at airpump "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 6
LYON, FR - Reviewed by ODILE - 12 September 2023
" Vert satisfying. "
" Excellent service at Lyon-Pardieu. Friendly and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by FRED - 01 September 2023
" Good "
" Good "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
PARIS, FR - Reviewed by STEVEN - 12 August 2023
" The directions for where to drop the vehicle off at Gard du Nord were awful. Our paperwork gave us an address for an office that is not open any longer that happens to be near the train station. The gentleman for Avis at the counter for drop off was wonderful when we finally figured out where to bring the car. He indicated that the directions on where to bring the vehicle were very bad. It cost us at least an hour trying to figure out where we needed to take the vehicle. The directions should have been very clear and they were not. I would advise anyone I know not to use Autoeurope to rent a car in Europe. "
" The counter staff person for pick up at Charles de Gaulle was very slow on July 28. The directions for where to drop the vehicle off on August 6 at Gard du Nord were awful. Our paperwork sent us to an office that is not open any longer that happens to be near the train station. The gentleman at the counter was wonderful when we finally figured out where to bring the car, and he indicated that the directions on where to bring the vehicle were very bad. It cost us at least an hour trying to figure out where we needed to take the vehicle. The directions should have been very clear and they were not. I would advise anyone I know not to use Autoeurope. "
Value for Money: 3 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by MASSIMO - 23 July 2023
" Overall, very satisfied "
" Service in Toulouse was a little slow but very friendly staff. Drop off in Montpellier was excellent The car was fantastic and very fuel efficient "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by DARIAN - 22 July 2023
" Seemless "
" The drop off fee was a rip because the car was from Spain so the fee didn't make sense. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by SIU KAI - 21 July 2023
" Nice arrangement for the cross-boundary trip "
" Nice and new car "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by SHAMEER - 16 July 2023
" Very good and happy with all services "
" All perfect. Good support "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, FR - Reviewed by DAWOUD S I - 25 June 2023
" Create experience, but the unfortunately the car was in a very bad condition "
" The car was in a bad condition "
Value for Money: 2 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 1
NICE, FR - Reviewed by MATILDA - 23 June 2023
" See above comments. "
" Within 5 minutes of driving off the Nice, France airport lot the low tire pressure gage activated, so we returned and obtained another vehicle. The process wasted more than 1.5 hours - and no compensation was provided or even offered. Retuning the car in Marseille was chaotic - I had to seek out the Avis attendant to turn the car in. The receipt, all in French, appears to double charge us for gas, as well. Unclear how to get this clarified and corrected. "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 1
PARIS, FR - Reviewed by BERTRAND - 14 June 2023
" Five stars "
" Malheureusement le front office d'Avis est au terminal 1 et le véhicule se trouve au parking (-3) comme le retour "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CANNES, FR - Reviewed by IGOR - 08 June 2023
" We book cars through autoeurope for many years. Very sutisfied! "
" Everything is good, we drop off the car in different location without additional payment "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by LUKE - 17 April 2023
" Expensive and complicated "
" There was an airport charge separately to what I paid you , this should have been included in your price. The car in the rental agreement was not available and they gave me an MG5 electric which has no ability to fast charge, therefore I returned the car with less then 70% battery, now I am being charged 24 euros for recharging. The MG5 is not suitable for a car rental situation....@45% battery after 150km(1.5hrs) of driving on a motorway in eco mode , then requires a MINIMUM of 3.5 hours on charge..... "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 1
NICE, FR - Reviewed by MIHAELA CRISTINA - 13 April 2023
" Good service "
" Good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHATELLERAULT, FR - Reviewed by CYNTHIA - 05 December 2022
" See answer to number 3. "
" Just way too expensive for a compact car for 2 days. "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by STAMATIOS - 30 November 2022
" Too many bad experiences to share in this box "
" Too many bad experiences to share in this box "
Value for Money: 2 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 4
BORDEAUX, FR - Reviewed by MARTIN - 19 October 2022
" I had problem with on-line booking on autoeurope website. I had to repeat the proccess 3 times..2 times it did show, that the payment did not go trough..At the end I mad was charged 2 times and now I claimed the problem torugh online form and I'm waiting for answer from you and refund of one payment. "
" Great service, friendly stuff "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by LIDIJA - 10 September 2022
" No comment "
" Hello, We were supposed to take over the car at 12:30 and from 12:30 we were waiting 2 and a half hours in a waiting line to finally hear that they have problems and that our car is not ready and it was 3PM. They said they they don't know exact hour when our car will be ready. The same problem was happening also with other clients waiting there. As we needed to get to Cannes boat show for work and we had meetings we couldn't wait longer without even knowing how long and with 10 people in front of us waiting for the same. I also need to point out that this is the worst experience with rentacar I ever had. Their manager told us that we can make cancellation and that we will get a refund. And so he cancelled the car and we needed to take a taxi. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NICE, FR - Reviewed by EMANUELE - 02 September 2022
" All good, prices very good, booking process very easy. "
" I rented a car in Nice (France) and needed to drop it back in Lyon (France), so I went to Avis close to Aix-en-Provence and changed the drop off. I was not informed that in Lyon at the time and date of my drop off no one would be there, the Avis station is closed (car dropped off around 7pm on a Saturday). This made it very difficult to drop the car and go to the airport without any indication and no one to ask. Furthermore I was charged 30€ for extra cleaning inside (they sent two pictures of the floor and on of the gear shift with some crumbles on) but the car needs only vaccuming. Carpet is not dirty or stained and seat the same, not dirty not stained. I don't understand why the charge. Don't they vaccum normally every time a car is back? Furthermore I've been trying to contact them on the phone and for one reason or another I've not been able to speak about it to anyone since I received the invoice. No words, not even cheap budget rental companies have this kind of customer service. Non existent. "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 1 Condition of the Vehicle: 6
DOUAI, FR - Reviewed by NANDA GOPALA - 01 September 2022
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 10
GENEVA, FR - Reviewed by BERNARDINO - 29 August 2022
" AutoEurope service was good. I have now submitted my claim for refundable excess. The process has so far been straightforward, fast and cordial, although I am still awaiting the outcome. "
" I have been renting cars through AutoEurope for all our family holidays since many years. This is the first time I am renting from Avis, however. Unfortunately, for the very first time, I had two incidents during the rental period - first a collision and subsequently a flat tyre for which I could not immediately find a replacement tyre (the tyre had to be replaced). Roadside assistance was very helpful and efficient and really helped in the collision accident. I felt very reassured despite the trauma of the accident. I got the car towed rapidly and got a replacement on the next day. Geneva airport AVIS desk was also very efficient when picking up the car and returning it. However, during the rental period and because of the two incidents I needed to speak to Avis personnel and it was impossible to get hold of Avis representatives on the phone despite tens of calls. Geneva airport desk was not reachable. Since I was located close to Grenoble when I had a flat tyre, I tried calling Grenoble office (Roadside Assistance recommended speaking to the nearest Avis office) and it was very difficult to get them to answer the phone. When they did answer, they could not speak in English and refused to help, despite me being courteous and asking for help. The second time I called, they again said that they only speak French and actually cut the line on me. I found this to be very offensive and really poor customer care. Overall, it was very frustrating to not be able to speak to Avis representatives and receive help and guidance in a country which is not my own. I expected better from Avis. Quickpass registration did not work on the website either. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by OLEG - 25 August 2022
" This time I wasn't completely satisfied with my car booking "
" I will no longer rent a car in Avis and I do not recommend it to others "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 6
CAEN, FR - Reviewed by RICHARD - 04 August 2022
" COOL "
" Prix un peu trop élevé "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BEAUVAIS, FR - Reviewed by VIKTOR - 30 July 2022
" Excellent "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by ROBERT - 18 July 2022
" Always good prices.... "
" The delay at the Avis counter was really unacceptable - we waited over 2 hours - this was on a weekday afternoon outside of the school holidays, when other car hire desks were empty - Avis should have been able to have the right number of staff on duty to handle the expected customer numbers. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by ALFREDO - 17 July 2022
" Auto europe is ok But emails received should be in english not german "
" The drop off procedure should allow customer to be present when Avis evaluate car return condition to challenge or dispute alleged damages. I was charded damages much later with photo proof not detailed and badly taken, not able to dispute charges. Languaje should be english not french or german "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 7
LYON, FR - Reviewed by RAOUL - 29 June 2022
" I will make a booking soon "
" everything was as planned. smooth "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by DONALD - 31 May 2022
" See above. "
" Pre-pickup service was non-existent except when it was rude. Return was a disaster. The agreed return office at the Brussels Gare du Midi was closed well before our designated drop-off time, and apparently had not been open at all that day. We had no idea where or how to return the car. Calls to all the local Avis numbers went unanswered. An international call to Avis Europe reached an agent who said we should put the car in the lot and leave the keys in the lock box, but he had no idea where these were. We drove around the area of the station and eventually found the entrance to a grarage with a very small rental car return sign. We found Avis spaces in the garage, but no attendants. The posted instructions were incomplete and essentially useless. Finally we found a single piece of paper taped to a random wall, with one corner hanging loose, that said what to do. But we had spent almost an hour, much of it in a state of anxiety, returning the car. I will never rent from Avis again, and if AutoEurope attempts to book me with Avis, I will cancel the transaction. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by THOMAS - 18 May 2022
" Efficient, good prices "
" Politeness, listening. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, FR - Reviewed by ROSEMARY - 26 April 2022
" See comments above. "
" Frustratingly, I was offered a deal at the counter if I took the refundable excess with Avis, which offered us an upgraded vehicle which was extremely desirable. But I had already paid the refundable excess premium via Auto Europe...so ended up paying it twice. If only I had known in advance... "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LES ULIS, FR - Reviewed by MARIE-PIERRE - 09 January 2022
" Auto Europe is my favorite car rental option "
" Very helpful and professional staff, very efficient pick up and drop off procedures "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PARIS, FR - Reviewed by KIN WAI - 01 January 2022
" I don't understand how the partnership between Avis and Auto Europe works but it's RIDICULOUS that whatever I've bought through Auto Europe doesn't seem to be communicated clearly to Avis somehow! Avis should know that I've already paid for insurance coverage and the one-way fee. Your systems and processes are disgustingly poor for an international company, as is Avis. "
" I would never use Avis ever again because they are scammers. I paid €680.92 to Auto Europe for 10 days of car rental with Refundable Excess with Super Cover, as well as €15 for one-way fee. This amount was deducted from my credit card. All this did not seem to be communicated to Avis? During car pickup, the Avis counter staff added their Complete Protection Package for €307.90 and Additional Products (Included RSN, Travel Partner, UPLx8) for €236.04 and still charged me €18 for the one-way fee! This was done without my knowledge and I was simply asked to sign on an electronic pad (without getting to see what he put into my contract) and was informed that the contract would be sent to my email. By the time I received that email, I was already in the car and driving my way towards Strasbourg and made no sense to turn back to confront that staff about the contract! Why would I ask for insurance coverage from Avis when I already have it under Auto Europe?! I was charged TWICE by Auto Europe and Avis for the car rental fee and one-way fee, and had extras added to my contract that I NEVER asked for! This is absolutely unacceptable from both parties and Avis and that staff should suffer greatly and punished under God for their scammy practices! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 8
PARIS, FR - Reviewed by PETUR - 07 September 2021
" Hire more females on the counter "
" The efficiency of the male employees in the counter in terminal 2 F is something you can not offer your customers . It took me 70 minutes to get the car and only 4 persons in front of me in the row. I was lucky there came female employee that had good working speed when it was my turn. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by NIKO - 06 August 2021
" Overall very good! "
" It took a bit long to get the car and the reserved booster seats had to be taken from storage which took some extra time. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by TOMMY - 15 July 2021
" Huge waiting time and all the information I provided to your site was nowhere to be found so i had even longer waiting time than necessary! I can NOT see what I gain from using you as a broker if I anyway need to provide all to Avis ? "
" Huge waiting time and all the information I provided to your site was nowhere to be found so i had even longer waiting time than necessary! I can NOT see what I gain from using you as a broker if I anyway need to provide all to Avis ? "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOULOGNE SUR MER, FR - Reviewed by ABDELLATIF - 29 October 2020
" very easy to book "
" car very comfortable and clean "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BEAUVAIS, FR - Reviewed by GINTARE - 17 July 2020
" I always make by car rental bookings on Autoeurope - I love that car selections, prices are listed in a very comprehensible and clear way. Also, I like that you have no "hidden clauses" that other car rental websites do. "
" Thank's to Avis we got a car upgrade, we were very satisfied. The only drawback - all car scratches are not graphicly marked on car map but instead just generally listed on the contract (e.g. by indicating "crach on front left door"). Therefore, it was difficult to check whether there were any additional scratches on the car. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by ESPOSITO - 31 March 2020
" Would not change my reservation due to the global pandemic changing our travel plans. Instead charged me a fee ~$300 to chancel my reservation. Horrible customer service. "
" Due to Covid-19 and the travel ban Trump announced on Friday 13, 2020 we needed to cancel our Monday 16, 2020 travel to France. Every vendor we used gave us either a full refund or a full credit. I was told because I cancelled w/in 48 hours prior to our rental they were doing me a favor by only charging me a fee ~$300 and not the entire amount of the rental ~$900. This car rental was the ONLY company that charged me a cancellation fee. I told the operators we have postponed our trip and will be needing a car in August 2020 and wanted to move the reservation to this date. I was still charged the fee. I would like you to know how unsatisfying this experience was for me. I take my family to Europe every March/April and sometimes we rent a car. I will not be using your services in the future. Regards, Joe Esposito cannolijoe@gmail.com "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MULHOUSE, FR - Reviewed by RON - 09 February 2020
" Got a fast reply. All was smooth "
" Fast and accurate. All fine. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIMOGES, FR - Reviewed by GEERT - 28 January 2020
" AutoEurope has been my go-to site for a number of years and through many rental experiences. The service is impeccable then pricing reasonable and the supercover removes those small concerns you have when taking out a rental contract. AutoEurope is second to none "
" The whole experience was trouble free and quick. The vehicle was in good condition and drove well. The pickup and drop off experiences were also very good. I highly recommend the AVIS Limoges team. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LILLE, FR - Reviewed by ENRIQUE - 22 January 2020
" Thanks for all "
" At the counter, the employee did not give us a receipt, pnly the keys. The car has a back light broken and they did not say anything about, but at the end we had no problems in the return. Office was closed when I returned the car but they have a drop off box for the keys. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by VLADIMIR - 31 December 2019
" Dear Sir/Madam, September 09th, 2019 on the autoeurope.de website was booked and paid the voucher #17057902; car rental in the Nantes Airport (FR), rental period September 30, 2019 hour 10:00 – October 13, 2019 hour 10:00, car type 'Mini', CD+TP insurance with excess, and unlimited kilometers inclusive. Voucher amount is EUR 266.46, paid September 09th, 2019 by credit card. The rental operator – AVIS; reservation #18226889DE2. As of September 30, 2019 the rental contract #342548205 without any additional options, means all rental conditions as in the voucher (same car type, rental period, insurance, full-to-full fuel policy, and unlimited mileage) was signed. The car was received at 9:30 and returned the same hour, no damages, check-in report attached. After check-in the rental amount was announced as EUR 425.47, the voucher amount EUR 266.46 was deducted and my credit cards have been charged for additional EUR 168.95 after rental period finish. The rental agreement I have received later by e-mail has been not original one with my signature copied from another document. No additional services/options/insurances have been included in the rental contract over the pre-paid voucher and no explanations why the contract amount significantly changed was given. The received contract is attached. Please clarify the case with AVIS rental company and arrange the returning of overcharged amount (EUR 168.95). Best Regards, "
" Dear Sir/Madam, September 09th, 2019 on the autoeurope.de website was booked and paid the voucher #17057902; car rental in the Nantes Airport (FR), rental period September 30, 2019 hour 10:00 – October 13, 2019 hour 10:00, car type 'Mini', CD+TP insurance with excess, and unlimited kilometers inclusive. Voucher amount is EUR 266.46, paid September 09th, 2019 by credit card. The rental operator – AVIS; reservation #18226889DE2. As of September 30, 2019 the rental contract #342548205 without any additional options, means all rental conditions as in the voucher (same car type, rental period, insurance, full-to-full fuel policy, and unlimited mileage) was signed. The car was received at 9:30 and returned the same hour, no damages, check-in report attached. After check-in the rental amount was announced as EUR 425.47, the voucher amount EUR 266.46 was deducted and my credit cards have been charged for additional EUR 168.95 after rental period finish. The rental agreement I have received later by e-mail has been not original one with my signature copied from another document. No additional services/options/insurances have been included in the rental contract over the pre-paid voucher and no explanations why the contract amount significantly changed was given. The received contract is attached. Please clarify the case with AVIS rental company and arrange the returning of overcharged amount (EUR 168.95). Best Regards, "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BEAUVAIS, FR - Reviewed by TYRONE - 30 December 2019
" Auto Europe is a very good choice. Will use again in the future. "
" Everything was perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by JOHN - 05 December 2019
" We were very happy with this car rental experience; easy acces to the counter (inside the station); very friendly and efficient staff; slightly inconvenient access to the retrieval:drop off point (mainly due to road works, ie a temporary problem, not a problem for which AutoEurope or Avis are responsible; car was good. We particularly appreciated the excellent price (low season) and will be happy to return as custumers. "
" We had a very good experience with this car rental; easy access to "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
TOURS, FR - Reviewed by KEVIN - 02 November 2019
" I would go directly through a car company in the future. When I called the Auto Europe US 800 number due to the train strike, needing to extend our car rental, the American rep had to transfer me to the Germany office who then told me they couldn't help and I would need to contact Avis directly. (Isn't that what you all are there for?? To help when there's a problem--evidently not.) The German Auto Europe office wasn't open the hours that the rep thought it was, it was morning in Europe, and it took several calls to the American 800 number to finally get through and be told they wouldn't help. I had to search for the Avis number at the train station and call them directly anyway. The end result was more time and stress than I felt necessary if customer service had been better and what I had expected. Thank you for asking. "
" At the Gare St. Pierre des Corps (Tours) Avis counter in France, the man at the counter was nice enough but spoke almost no English, which made communication difficult, as I speak very little French. Given that many tourists come to rent, we felt that there should have been someone there who could communicate much more effectively with us. On the back end, we had to exchange cars and drive to Paris due to the train strike, and the woman at the counter was extremely helpful and spoke decent English, for which we were thankful and made things much smoother. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
STRASBOURG, FR - Reviewed by MAJID - 29 October 2019
" I would love to use auto-europe again when I travel to europe and recommend to my friends and family also. "
" It was a great and pleasant experience with no issues at all. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COLMAR, FR - Reviewed by JEANNE - 14 October 2019
" Good "
" Véhicule was not clean "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
PARIS, FR - Reviewed by JEAN FRANCOIS - 10 October 2019
" Future experience will depend on your action with Avis. I was previously very happy to deal with you, mainly with Sixt. "
" Avis withdrew 251, 35 euros on my credit card without any justification when my rental was paid already.. I have no means to contact them except through you. Please make sure I am credited quickly.. Regards "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 2 Condition of the Vehicle: 2
MULHOUSE, FR - Reviewed by DJORDJE - 10 October 2019
" Very nice. "
" Very nice. I still expect a deposit refund. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
PARIS, FR - Reviewed by LUZ - 05 October 2019
" Great and efficient service. "
" Very efficient and professional "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by LAWRENCE G - 03 October 2019
" It was a great experience "
" The keyless key/remote was cracked and taped when we got it. After a couple of days the tape no longer held and we had to hold it so the car would start. After re taping it it worked again. That is our only complaint. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
NICE, FR - Reviewed by ZSOLT - 30 September 2019
" All OK. "
" All OK "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NARBONNE, FR - Reviewed by WAYNE - 23 September 2019
" Per above, this was our first experience booking thru Auto Europe. Very happy with it. Booking process via website was easy & clear. I would happily book they Auto Europe again. "
" Very happy with our first experience with both Auto Europe & Avis. Auto Europe booking process via website was easy & clear. Pickup from Avis was quick, car was good, return was quick & easy, Avis staff friendly & helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by CHI KIN KERRY - 18 September 2019
" I have booked with full insurance coverage. But when I picked up the car at Avis, the staff said my booking not full coverage and need me to pay extra 26 euro for the full coverage. I also want to complaint autoeurope, I have paid extra 32 euro for the insurance which turn out is not. Therefore I will have no confidence to book thru autoeurope in the future. "
" I have booked with full insurance coverage. But when I picked up the car at Avis, the staff said my booking not full coverage and need me to pay extra 26 euro for the full coverage. I also want to complaint autoeurope, I have paid extra 32 euro for the insurance which turn out is not. Therefore I will have no confidence to book thru autoeurope in the future. "
Value for Money: 3 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DIJON, FR - Reviewed by MAXIM - 17 September 2019
" Everything was fine but the vehicle switch (class downgrade) with almost no compensation is unacceptable "
" I was super disappointed, I reserved Mercedes E class but got downgraded at the counter to Mercedes C200 with 4 euro decrease in price. This is classical bait and switch and is unacceptable. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 5
NICE, FR - Reviewed by ANTONY - 13 September 2019
" AS above. "
" It took about an hour and 20 minutes to pick up the car and that made us late for an appointment with a letting agent. The Avis check in process is highly inefficient. The long queue of people were getting very frustrated including me. I won't be using Avis again. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by MATTHEW - 12 September 2019
" Auto Europe has competitive pricing with excellent customer service. Email inquiries regarding changing our booking were answered promptly and gave us certainty on the conditions of rental. We've used Auto Europe a number of times and would definitely use again! "
" Great location at Toulouse Airport, with quick and friendly staff. No 1000 EUR security deposit required, even though we did not opt for the additional insurances (unlike many of Avis' cheaper priced competitors). Highly recommend. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
AVIGNON, FR - Reviewed by THOMAS - 07 September 2019
" Not a good experience at all. Read above the comments about Avis. I rent always with Avis in the US and never had a single problem. "
" First of all we paid in advance March 20 th ,2019. For Euron 1953.54We upgraded from a Peugeot 5008 to a Mercedes Nitro for 400.00 euro. The Mercedes broke down in Forcalquier around 1:00 pm which is about 2. Hrs away from Avignon. They send the tow truck which took 3 hrs and many calls to them and they took us to the nearest town to pick up another car at Avis ! When we got there there was no car available because Avis Avignon didn't reserve a car for us. They just told us to go there. I never got a call from Avis because my number was a USA number so I had to call 20 times long distance and got the run around. Finally they decided to call a taxi for us to bring us to Avignon to pick up a car. By that time it was close to 8:30. And they waived the 400.00 euro Fee and give us a car that was scratched in the rear left side which they didn't tell us. Now we noticed that on September 4 th they are charging us $ 2111.06 plus they have pending another $1600.00 We had a bad experience of the car breaking down and waisted all afternoon and now we are experiencing more charges and pending charges after we paid in advance. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 1
GENEVA, FR - Reviewed by PIERRE - 04 September 2019
" See above. Passengers picking up cars on the France side of Geneva airport should be informed of access restrictions. It is next to impossible, or prohibitively costly, to get a taxi back to Geneva from the French side, such that I had to call a friend and asked her to pick me up. Clients should be informed of this and you should lobby Geneva airport authorities to allow Swiss residents clients with rental vouchers from the French side to proceed directly to the car rental offices, as used to be the case until March 2019. "
" I rented the car on the French side of Geneva airport and was unable to access the rental desk from the Swiss side of the airport, whose access is reserved for passengers with a boarding pass. a mere car rental voucher does not provide access. Though the offices were a mere few meters away from the Swiss airport side, I had to take a taxi that cost me 33 swiss francs to get on the French side. I had booked a Fiat 500 but was offered a Seat model. Upon asking if a Fiat was available, the Avis staff found one but it had to be prepared, such that i had to wait at least 30 extra minutes for the car to be available. At pick-up, a credit card charge of 93+ euros was taken to cover gas refill (to be reimbursed upon return of car with full gas tank). Such a charge, even if not levied, is clearly excessive given that filling the tank cost 45 euros at most. Also, even though I returned the car at 7pm on Sunday evening, I have yet to receive a final invoice message (by noon on Wednesday). I do not understand the reasons for such delays. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COLMAR, FR - Reviewed by CHRISTOS - 17 August 2019
" It was good "
" The AVIS personnel didn't speak English. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 8
NICE, FR - Reviewed by SARA - 10 August 2019
" Your insurance is questioned by all company rentals, so sometimes I end up paying your super cover and the company's insurance. Auto Europe should clarify this point with the rental companies. You should propose to cover the insurance with the rental company's conditions. "
" The queue in the rental car airport office was insane. The price was way too expensive for a 1 day rental. No details of where to deliver the car at drop off. The only place reserved for Avis was occupied and had to leave the car in the middle of the road. The information number provided was a pay per minute number. Just unacceptable. It was my worst Avis experience ever. It turned from the top of my list to a very low position. Next time I won't chose Avis. "
Value for Money: 4 Efficiency of Counter Staff: 3 Expediency of Drop-off: 2 Condition of the Vehicle: 5
TOULOUSE, FR - Reviewed by IVANKA - 07 August 2019
" Good. "
" Ok "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
PARIS, FR - Reviewed by SINNASSE - 21 July 2019
" i like "
" i am satisfied "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROUEN, FR - Reviewed by EDWARD - 20 July 2019
" As usual, Avis provided good service and a clean, well maintained automobile. "
" The staff at the counter was very professional and helpful. They made the trip very pleasant. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by PETUR - 04 July 2019
" Customer friendly web page and easy to use. "
" we waited 30-40 minutes for the car after we had arranged all paper work. Tires on car could be better - do not know if it were according to safety standards (my mistake not notice until we reached our destination) and the car could have been cleaned better. When drop of we met one person who had no time in assisting - how ever while running past us he shouted, just drop car any were and keys returned in key box. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 7
NICE, FR - Reviewed by MURAT - 04 July 2019
" I like reasonably priced full coverage insurance on your company "
" Waiting time during check-in is too long. "
Value for Money: 9 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 9
PARIS, FR - Reviewed by CLOVER - 04 July 2019
" No future comments "
" Everything was good. I guess just as a comment I feel like all of the major car rental companies are similar. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LE HAVRE, FR - Reviewed by ELIZABETH - 02 July 2019
" Easy to book and very thorough information provided in anticipation of rental. "
" AVIS counter was understaffed at designated pickup time do the process took longer than anticipated, about an hour. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by FLORIN - 01 July 2019
" Good experience with Auto Europe. bad experience with Avis. "
" I've been charged with facts I've didn't done. Didn't received the car I've asked for - alternative legal solution offered, but not acceptable from quality point of view (proposed Opel Corsa or dacia Sandero instead Peugeot 208). Car with multiple marks. Absolutely not recommend AVIS in NICE airport. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 1
CALAIS, FR - Reviewed by DALE - 28 June 2019
" Overall very positive. "
" We were charged 30 dollars a few days after drop off with no explanation. We were sure to fill the tank right in Calais and there was no damage so not sure why we charged. Maybe cleaning?? "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
PARIS, FR - Reviewed by NORBERT - 28 June 2019
" During the journey, everything works perfectly with the car. "
" A little bit slow service on CDG airport with - not sufficient number of colleagues. All other was excellent. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 9
MARSEILLE, FR - Reviewed by PAUL CRISTIAN - 23 June 2019
" I first made a booking that you guys didn't manage to process even if you took that amount of money from my credit card. You advice me to do another booking for the same car with another credit card. I did so, but the money from the first booking never got back to me. Even if I paid for the car online, when I had to pickup the car they put me to pay another 136 euros. I didn't understand for what those money where. The communication was a little bit hard with the person from the front office because she didn't speak english very well. I needed the car that day so I paid; hopefully I will get an explanation why I had to pay that amount of extra money. "
" They didn't had the car I wanted to rent. They upgraded me to another car even if I did not want to pay more. Initially they said I didn't have to pay any extra money but before they handle me the keys, they put me to pay another 136 euro (more than twice the initial rent value of the car I wanted). I didn't understand what that money was for. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 8
ROUEN, FR - Reviewed by THOMAS - 06 June 2019
" Did not feel that proper documentation of changes was provided "
" Charges were not itemized. No final accounting was provided "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by ALEKSEI - 30 May 2019
" during last 5 years i was booked many vehicles through Autoeurope, but first time so negative expirience with Avis. "
" Hello. Have some problems vith this booking. 08.12.2018 i was booked C-class car (Peugeot 2008 or similar) for 129,48 EUR. At the Avis Toulouse office i was booked additional full insurance for 16,5 EUR per day, 82,5 EUR total, is'OK. Total amount must be 211.98 EUR, only thing that counter staff was asked from me was about my preferences, automatic or manual, diesel or gas and with or without GPS. Then he said to me, that they give me absolutly new Citroen C4 Cactus. There was absolutely no offer suggestion for car class upgrade!! Wen he said what sum must be charged, i think it was with fuel deposit and was not cotrolled the bill. Now i found, that i was 1. charged for 96,48 for car class upgrade from C to J, so, total rent amount increased up to 283,50 EUR 2. Only 104.52 were deducted from this amount instead of 129.48 already paid and i was charged for a 179,78 EUt: As a result, I paid 309.26 EUR (129.48 in December 2018 at the time of booking + 179.78 at the Avis office at the car pick up) instead of 211.98 EUR !!! I am not satisfied with this service and I want to solve this problem "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by JAMES - 29 May 2019
" Not sure if it was because we rented the car via Auto Europe and not via Avis was the cause of the problem or not. "
" the process of delivery of the car took about 1.5 hours when my colleague, who was with me and rented a car from Sixt did it all in 15 minutes. This takes into account only 3 people in front of me in line, car ordered it seems was given away. Very disappointing "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 5 Condition of the Vehicle: 4
PARIS, FR - Reviewed by PRAVEEN - 24 May 2019
" Great "
" Great experience in driving at autobahn in Germany. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by ELENA - 07 May 2019
" All are Ok "
" the issued car was not on a place so we have to spend time to issue new one Avis proceed paperless process so we was surprised to not receive any paper document for the car including car return "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by LIVIU - 29 March 2019
" autoeurope has good prices and a large offer, working with reliable rent a cars "
" I had to wait around 1h until I got the car, the processing of the customers was very slow. The car was new, nice, what I expected. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AVIGNON, FR - Reviewed by JOHN - 27 March 2019
" Renting the car was smooth and customer service was great! "
" It's great. Fast and courteous service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, FR - Reviewed by SERHIY - 05 March 2019
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PARIS, FR - Reviewed by IL JUN - 04 March 2019
" Friendly staff and nice car^^ "
" Everything was perfect without choosing car. Actually i asked FIAT 500, but when they gave the car. They changed without any information "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
PARIS, FR - Reviewed by CHARLES - 25 December 2018
" No comments other than above "
" Delay in having the car on arrival and making us wait for 30 minutes... finally they gave a car (upgrade)... which is not what we really needed... all we wanted was to have a car ready on arrival after long travels! "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BORDEAUX, FR - Reviewed by AIK GHEE - 25 December 2018
" The conditions were made very clear. I have no issues with them. "
" I decided to return car at arcachon station instead of bordeaux st jean station. I was charged an additional 120 euroa, but i find it strange if on the same day, the car will be driven back by another renter to bordeaux. This is double charging. One from my side and abother by the new renter. If the car had to be driven back by an avia driver, i am fone with it, but not this manner. I feel so cheated. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 4 Condition of the Vehicle: 10
PARIS, FR - Reviewed by VICTORIA ANTOINETTE - 07 November 2018
" comments above "
" The customer service was excellent when picking up the car. Unfortunately the car itself has many technical issues. We were unable to connect our devices to play music (it would disconnect every few minutes) - nor android or iPhone worked. This made our long journey unpleasant because we were constantly trying to fix it and unable to listen to the beautiful music we wanted to share during the trip. The protecting cover for the trunk of the car was also broken so we were unable to use it to hide our luggage when parking the car to look at historical sites - this also added discomfort. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MASSY PALAISEAU, FR - Reviewed by CLAUDE - 25 October 2018
" No specific comment "
" Very helpful and friendly staff. Went out of their way to help us in so many ways. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
MONTPELLIER, FR - Reviewed by EBBA - 22 October 2018
" We were happy to have such a nice car in the awful weather, at least we kept dry. "
" Luckily I can speak French while the lady behind the counter was rather limited in English. I paid a guarantee which I hope I will get back. When? "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by ZOLTAN - 18 October 2018
" The deposit is not correct. In the website was aorund 120€ but on the spot have to "pay" 300 euro. "
" 0 "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AVIGNON, FR - Reviewed by SAMUEL - 17 October 2018
" It was perfect! "
" Very easy and helpful. We got a Mini Cooper and I was very happy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
STRASBOURG, FR - Reviewed by NOTHCHANON - 15 October 2018
" It's good for driving in this route. "
" The counter us east to find. All the staff is helpful and professional. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by GRANT - 11 October 2018
" After the difficulties above I called your office. I was fobbed off. I offered to email the photo of open hours. I was given an email address. I sent an email with explanation of what happened and a photo of the open hours from office door that clearly show the office closed at 3pm. I have not heard back. I am bitterly dissappointed by the whole experience with your company. You're a disgrace and don't deserve to be in business. I own a company with 200 employees and understand very well what good service looks like. Your's is appalling. Regards, Grant Rule +33638738750 grant.e.rule@gmail.com "
" Due to an error in your system Avis office was listed as closing at 3.30pm. IN fact it closed at 3pm. My booking was for 3pm. I arrived a few minutes later and the office was closed. I took a photo of the open hours and have emailed it to your support team. I have heard no response. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 5
BEAUVAIS, FR - Reviewed by ADRIAN - 11 October 2018
" Generally ok. "
" Generally good. There is one problem. My warranty was supposed to be returned on the day of return, and not even today after 3 days it wasn't ... yet. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
NICE, FR - Reviewed by PETER - 07 October 2018
" Apart from trying to contact Avis to let them know of the delay, the rest of the experience was friendly and efficient. "
" Our flight was delayed and I was advised to let Avis know of the delay as we wouldn't be able to pick up the car until the next day. I spent ages trying to get through to someone but no-one was able to respond. I was calling from an international number so it was also very expensive along with being frustrating and stressful. In the end I emailed and got a response back saying that I couldn't modify the booking, but would have to cancel and rebook. I wasn't trying to modify the booking - only trying to let you know that we would be delayed. This wasn't a good experience, but when we went to pick the car up the next day, it was a smooth experience with very friendly staff. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by FRANCOIS - 01 October 2018
" OK "
" 1H30 TO PICKUP THE CAR AT NICE AIRPORT. ALMOST 600 EUROS TO DROP IT IN AN OTHER COUNTRY, WHERE IS EUROPE ?? "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BORDEAUX, FR - Reviewed by STEVEN - 27 September 2018
" Thanks "
" I Did not know what to do with my vehicle at drop off, Sunday, things were closed. It was confusing. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 3 Condition of the Vehicle: 10
FONTAINEBLEAU, FR - Reviewed by JEREMY - 27 September 2018
" Tried to get the car 24hrs earlier but "
" Pickup I had to wait 15 mins as they were closed while doing a delivery. Drop off was the most stainless one I'd ever had. Really great "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VALENCE, FR - Reviewed by ANNE MARIE - 10 September 2018
" The quote I got was unbeatable & I am very happy having trusted Auto Europe! "
" All went very well! "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by ETIENNE - 31 August 2018
" I would definitely use Auto Europe again, it's a good search engine, with good service. "
" The car was of an older model, which is quite rare when renting a car. For example, the A/C only worked properly at full power, which made a lot of noise. The GPS/navigation screen was very small. The car had very little accelerating power. Overall it was decent, and a good price, but not a great car. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 6
ROUEN, FR - Reviewed by CHRISTINE - 28 August 2018
" Easy, efficient. "
" Easy, friendly and efficient. The car wasn't as clean as it could have been, was full of sand when I picked it up, but minor detail. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PARIS, FR - Reviewed by NELSON - 18 August 2018
" Difficult to find return location. Instructions should have been provided. "
" Rental experience fine. We chose to drop off at a different location than we picked up. AVIS did not give us any directions to the drop off location. It was extremely difficult to find. It would be an improvement to provide some instructions on how to get to the drop location( or a picture of the location - signage is so small it is easily missed on the crowded street while driving by.). Also employees were not wearing the uniform shown in the pickup location "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 9
MARSEILLE, FR - Reviewed by SEBASTIAN - 15 August 2018
" I have been a regular client of your service and believe I will nos use it again, unless I receive an apology and a refund. My reclamation at the European Commission of Consumer Protection is already on its way. "
" I rented a car and payed it before hand. many weeks later I arrived at the counter and they didnt give me the car because I dont have a credit card of my own. I was with my wife, her credit card and ID. I believe that it can not happen at this point that such laws are not strictly advised at the moment of paying for the service. If I would have know this before I wouldnt have rented the vehicle. Also, I believe I believe I will not get a refund. The person at the desk in AVIS did not speak English well enough to explain most of the things, which I find strange in an international company that deals with foreigners on a daily basis. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MARSEILLE, FR - Reviewed by MARTEN - 13 August 2018
" We had to wait 2 hours to collect the car at the Avis desk from Auto Europe. This means it was faster to fly to Marseille as to collect a car that was booked for a certain timeslot. This is unacceptable. "
" We had to wait 2 hours to collect the car. This means it was faster to fly to Marseille as to collect a car that was booked for a certain timeslot. This is unacceptable. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
STRASBOURG, FR - Reviewed by ANDREY - 13 August 2018
" OK. "
" I was given rent a car in which the air conditioner did not work. It was discovered by me only the next day of rental. But I didn't have free time to replace the car or repair the AC. The lack of a functioning air conditioner seriously marred my journey. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 4
MARNE LA VALLEE, FR - Reviewed by JOSEPH - 09 August 2018
" very satisfied "
" very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by DMITRY - 25 July 2018
" -- "
" -- "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by MIRAN - 25 July 2018
" good price good servis "
" I'm satisfied with all "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by FINBARR - 21 July 2018
" Very inefficient set up at Avis Marseille. Approx 2 hour delay at desk with too few agents serving "
" Very inefficient set up in Avis "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 10
PARIS, FR - Reviewed by HALUK - 19 July 2018
" runs very smooth and efficient "
" very efficient "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
AMIENS, FR - Reviewed by RUEI SHIANG - 05 July 2018
" Please inform AVIS refund the deposit "
" It didn't give me the receipt of refund deposits which occupied my allowance of the credit card. Please inform them refund it. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 4 Condition of the Vehicle: 7
PARIS, FR - Reviewed by RICHARD - 04 July 2018
" Very disappointed "
" Pushed to buy additional cover Car was dirty Had no wiper fluid Missing hubcaps When I returned the car they accused me of losing the hubcaps which were never there !!! "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MARSEILLE, FR - Reviewed by VINCENT - 27 June 2018
" Good experience to go out of parking cars of Avis "
" I didn't get the car that l wanted.good "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 10
ORLEANS, FR - Reviewed by MAREK - 21 June 2018
" OK "
" Unfortunately the drop-off parking by the Orleans central station is very difficult to find - please provide CLEAR parking address on your renting documents and the voucher !!! "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 1 Condition of the Vehicle: 9
NICE, FR - Reviewed by JUSTINAS - 19 June 2018
" Okay "
" OKAY "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 10