Auto Europe
- North America
- Central America
ALAMO UK CUSTOMER REVIEWS
- 8.6
- 9.2
- 9
- 9.1
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
ALAMO BY ENT GREAT BRITAIN Car Rental Reviews
Average Rating for ALAMO BY ENT :
LONDON, GB - Reviewed by PAVLOS - 18 August 2025
" As above "
" I refer to the above reservation and wish to formally raise the following concerns: 1. Vehicle Condition at Pick-Up Upon collection at London St Pancras Rail Station International Car Park, I found the vehicle to be in an unclean condition, both internally and externally. When I queried this with your representative, I was informed that the car park regulations prohibit vehicle washing on-site, and that this was the reason for the lack of cleanliness. 2. Return Procedure Issues at Bristol Airport The Auto Europe voucher I had printed contained clear instructions for returning the vehicle. At the time of pick-up, I was not informed of any amendments to these instructions. On the day of return, due to ongoing roadworks around Bristol Airport, I was unable to follow the directions provided, as they led to the short-term car park where a parking fee applies. My wife and I made repeated attempts to contact the telephone numbers stated on the voucher (Pick-up: +44 1275 428000, Drop-off: +44 1275 474400) in order to obtain clarification on the correct drop-off procedure; however, our calls went unanswered. Consequently, despite arriving at Bristol Airport well in advance of the agreed return time of 10:00 a.m., we were only able to complete the handover of the vehicle after 11:00 a.m. This delay resulted in an additional charge of £9 for short-term parking and caused considerable stress and anxiety regarding the possibility of missing our flight. 3. Damage Assessment at Drop-Off During the inspection at drop-off, your representative pointed out minor scratches on the left-side alloy wheels, as well as some damage to the left front tyre, where the rubber had come off in two locations. As the pick-up took place in an underground car park with limited lighting, I did not notice the above damage at the time, nor did I specifically check the condition of the tyres. In my view, the tyre damage appeared old and was certainly not caused during my rental period. 4.Deposit Charge Without Explanation A few days after I returned the vehicle, I was surprised to discover that the full amount of the deposit had been charged to my account, without any prior notification or explanation as to the reason for this action. This lack of communication is unacceptable and contrary to reasonable standards of customer service "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BRISTOL, GB - Reviewed by UCO - 08 August 2025
" Overall good experience "
" Friendly and efficient "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by SÍMON REYNIR - 30 July 2025
" Very good experience "
" Alamo is a god company - everything was perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by CLAUDIA - 14 July 2025
" The car itself was ok however the state of the alloys were an absolute disgrace, those are not just kerbed, as a company I would not have rented it out to customers. I also heard strange clanging noises on my journeys which didn't seem safe to me. I've rented a lot of Alamo this year and been very happy but this car was by far the absolute worst. "
" The staff are brilliant however my latest rental was shocking. See comments below. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
LIVERPOOL, GB - Reviewed by NEVILLE - 07 July 2025
" Great service, friendly team who found solutions to an issue I had. "
" Great customer service from both the manager and the individual who served me. They both went above and beyond and it was very much appreciated. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by CAROLYN - 02 June 2025
" My only "complaint" would be the size of the vehicle as I chose "Economy" (NOT "Mini"!!) and was given a Fiat 500 - the smallest car on the market and smaller than an actual Mini. The lady at the counter in Edinburgh agreed it was a "mini car" but advised that it DID come under the "Economy" grade. I appreciate that when you say "Vauxhall Corsa or equivalent" you are not guaranteeing a Vauxhall Corsa - but it's vastly larger than the Fiat 500 - perhaps this could be reviewed. "
" No complaints - staff were very friendly - everything went well both at pick up and drop off. Pick up and Drop Off venues could be more clearly stated on the booking. I know Edinburgh Airport, so knew exactly where to go to pick up ("Proceed to Enterprise") isn't very helpful but even with a GPS, Manchester Drop Off was a nightmare to find. If it was written "Proceed to Terminal 3" - where the "Car Rental Returns" signs start - it would have saved us 20 minutes of time wasted driving round various car parks, trying to find the Drop Off zone!! Just say "Terminal 3 and follow the signs" - that's all you had to do!! "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SOUTHAMPTON, GB - Reviewed by GLEN - 01 June 2025
" Easy booking process. Quality, value and range of vehicles & companies is always very good. "
" Pick up was delayed because vehicle was not on premises and no other vehicles available. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by TIIT - 28 May 2025
" Alamo, Enterprise and Thrifty should be avoided as they have hidden extras and their additional insurance is very expensive. "
" When I booked the car (december 2024) it was written in the reservation conditions as bonus that the first additional driver is free of charge. Unfortunately on the voucher was stated that the first additional driver is free of charges just some time in 2023. So, when I went to Alamo on May 17, 2025 it became evident that the first additional driver is not free of charge at all. For us it meant that just 1 person had to drive during the visit to England. It seems to me that we did not receive the service we booked. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SIMON - 24 May 2025
" Fast check in and rtn. Staff provide excellent customer service "
" Fast check in and rtn. Staff provide excellent customer service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by DAVID - 21 May 2025
" everything was fine "
" everything was fine "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by ALEKS - 25 April 2025
" One more hassle free rental through autoeurope. "
" Quick and efficient pick up and drop off process. Vehicle almost new in perfect driving condition. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by COLIN - 07 April 2025
" All good "
" Pick up very good ... would have liked the inside of the windscreen cleaner "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
EDINBURGH, GB - Reviewed by JOHN - 07 March 2025
" i booked hire fullsize minivan thay give peaugot 5008 it is not comfort for 7 peaple full size suppose they give you vv sharan - ford galaxy or similar "
" i really like alamo but this time they give me a 4 yaer old car "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
LUTON, GB - Reviewed by MARK - 27 February 2025
" I've used Auto Europe for all my car hire for two years now. Don't even think of looking elsewhere. "
" Great car, nice staff. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by LEE ALAN - 27 December 2024
" As above for ENT "
" So easy, off the shuttle bus and straight into the car. Car was a 24 model, clean and tidy. Drop off was just as smooth and easy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by NIKOLAOS - 02 December 2024
" All good "
" All good. Very efficient service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by EDMUND - 13 September 2024
" See above... "
" All went smoothly enough and staff were courteous and helpful. One thing they should do at Liverpool airport is to take down the old Car Rental sign opposite the terminal and provide better directions to the car rental centre. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 8
EDINBURGH, GB - Reviewed by ROBERT - 23 August 2024
" Staff was super friendly and accommodating. "
" Very easy to plan and the entire experience was very good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ADIL - 05 August 2024
" It was a nice experience in all aspects. "
" Helpful people at pick up n drop off. Car was in excellent condition. A comfortable n spacious car. Worth the value paid. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DAVID - 30 May 2024
" Because of the significant additional charge at the point of pick-up, I feel let down by Autoeurope, which used to trade as All Inclusive Car Hire, in that this rental was very far from all inclusive. An additional charge of £200 on a rental that Autoerurope sold at c. €350 is very significant. If the insurance cover in the original rental was deficient, as Alamo insisted, Autoeurope should have flagged this at the outset. This is sharp practice by either Alamo or Autoeurope; which is it? "
" The experience was very positive, with one significant exception; at pick-up I was required to pay almost £200 to avoid being liable for the first £2500 of any damage to the vehicle. I have been using Autoeurope for years, in many countries, and have always had full insurance cover. I am annoyed that this rental was not "all inclusive" as all previous rentals have been. Is this a new departure or is it simply a sneaky hidden charge that UK rental firms have adopted? "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ADRIAN - 23 May 2024
" Everything was ok "
" Ok "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by DAMIAN - 22 May 2024
" I will recommend auto europe, but I will avoid renting a car in ALAMO. "
" I booked and paid for a large car. I arrived in Luton tired in the evening and heard that they only had a small Toyota Yaris for me and my falisty. After a long conversation, the staff offered me a car of a lower class than the one I ordered and paid for, which was too small for my family. An employee of the Alamo offered me a large car for an additional £100. I decided to do it because it was late, we needed a big car and I was too tired to have long discussions. Overall, the experience was unpleasant and I will give up renting cars from ALAMO for the future. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 9
EDINBURGH, GB - Reviewed by JOYCE - 28 March 2024
" Everything went fine and as a result, I have booked my next car rental with Alamo next week. "
" Big thanks to both Aleigha (pick up) and Cameron (drop off). They were both very kind and helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ROGER - 26 February 2024
" As above "
" Hassle free rental anddrop off with the correct car available. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by JURGEN - 17 January 2024
" Impossible to contact in case of problems "
" good company but did not inform us enough regarding the insurance. We had an insurance covered by Auto-Europe, but this is not valid for Alamo... "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 5 Condition of the Vehicle: 9
MANCHESTER, GB - Reviewed by RAMON - 17 January 2024
" An overall positive experience. "
" Everything proceeded very smoothly. Staff was excellent. Car choice available. Car chosen in excellent condition. Return is always a bit difficult in Manchester, but that is not Alamo's fault... it is a universal problem... the car rental village is always hard to find even uisng google etc. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWCASTLE, GB - Reviewed by LESLEY - 07 December 2023
" It was very easy to use. "
" All good, no complaints. The Alamo rental place was with Enterprise. The staff were very polite and helpful. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ANTONIOS - 03 November 2023
" Competitive prices. "
" Easy pick-up, polite staff, excellent car condition, very quick drop off "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
EDINBURGH, GB - Reviewed by GARY - 10 October 2023
" I have always had good experience with Auto Europe. I thought I had zero deductible coverage not sure how two tires were my responsibility "
" the car tire light was on most of the trip, added air many times. The oil light came on and off during the 11 day rental, check oil several times in was full of oil. We had a flat tire I had to buy tire, when I returned the car they claimed that one of the tires had a cut. Charged for a second tire. It was not a good experience overall. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 3
CARDIFF, GB - Reviewed by RUI ALBERTO - 28 September 2023
" Free Hassles Experience "
" NO Isues at all. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
GLASGOW, GB - Reviewed by STEVEN - 17 September 2023
" There was a huge difference in what I was told the cost would be and what it ended up being. It was extremely deceptive. "
" The pickup did not give enough detail about what I previously paid and what the additional fees were. I felt I ended up paying way more than I had agreed. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
NEWCASTLE, GB - Reviewed by GONÇALO - 24 August 2023
" Good Experience "
" Good Experience "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
EAST MIDLANDS, GB - Reviewed by JANE - 11 August 2023
" See above comment "
" Very good service. At pick-up Seamus went out of his way to find me a different car as I wasn't happy with the car I'd been allocated "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by CHRISTOS - 14 July 2023
" Excellent experience. Highly recommended "
" Very pleased "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by OKANLAWON-BABS - 03 July 2023
" Very satisfied. "
" Excellent service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by STEVE - 29 June 2023
" Easy to navigate. "
" The most pleasant car rental process I've ever had. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NOTTINGHAM, GB - Reviewed by ANDREW - 20 April 2023
" Generally very good "
" Nathan Hamilton for pick up and Saba Asif for the drop off were both very efficient, well mannered and professional. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by MICHAEL - 07 April 2023
" See point 3 above. "
" Friendly and efficient service, a new car and zero issues! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by VICTOR - 31 March 2023
" The invoice emailed to me stated I should go to North Terminal to collect my car. This is what started everything with my experience with Alamo. See above. "
" Got to desk at 0930. Not manned. Waited until 1000 which was the time I gave for pick up. Nothing. Used the telephone on the desk it just rang and rang. Noticed a note on the desk advising to speed up collection I should go to the cabin in the bus station. Did the walk and not manned. Another note on the door stated that I should go to the terminal to collect my car. I tried to contact Alamo on my mobile and tried all of the options offered. None answered. Sent a message to Auto Europe and got a reply stating that both north and south terminals were available. Why not have displayed a sign saying go to South Terminal? Wasted valuable time on this. Only redeeming factor was the guy on the desk in South Terminal and both Tinashe and one other who issued and received the vehicle from/to me. Both were very pleasant guys. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by STEPHEN - 12 January 2023
" Pick up staff where efficient and polite, "
" When I picked up the car, we looked round for damage in car park... when dropped off, it was checked with a torch along the car ... he found a hairline scratch which couldn't be seen in normal light... sought a second opinion who said mark it down!, I have now had £1500 taken from my credit card, Not Happy at all.... "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
LUTON, GB - Reviewed by NUNO - 20 November 2022
" Fully satisfied "
" Fully satisfied "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SUSAN - 25 September 2022
" The car was in good condition. There was a minor problem with a wheel pressure sensor - it came on, so we checked the pressure, but they weren't underinflated and we couldn't get the sensor to reinitialise. We realised it was a sensor problem so told the staff when we dropped the car back - minor issue for us in the end fortunately. "
" Staff were professional and polite. There was a group in front of us when we arrived who were unhappy that the car they wanted wasn't available and the staff were dealing with them very politely. They saw us waiting and had another member of staff look after us so that we weren't kept waiting which was appreciated. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
EDINBURGH, GB - Reviewed by ROBERT - 14 September 2022
" You left me stranded in Dublin without a car and no refund noway would I use you ever again $700 lost. If you would consider some refund I would reconsider otherwise NO. "
" Staff overfilled the oil after I complained about low oil level. Very high mileage vehicle 150000miles "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 4
LONDON, GB - Reviewed by MARIE - 14 August 2022
" all good "
" all good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWCASTLE, GB - Reviewed by ARIS - 06 July 2022
" Excellent!!! "
" As always an excellent experience. Amazing staff and great cars "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by TINA - 22 June 2022
" The staff were efficient and friendly and the car provided was as specified in my booking. Great experience! "
" Omar helped me at the Enterprise office at Birmingham airport. He was very efficient and personable. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by MARIO - 03 May 2022
" Overall quite satisfactory. A/C fan rather noisy but otherwise excellent "
" Some confusion ar drop off in Edinburgh regarding exact drop off point. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
LONDON, GB - Reviewed by KAREN - 12 October 2021
" Very happy with Auto Europe. Easy to compare prices and vehicles, never had a problem picking up the rented car, nearly always cheaper than competitors. "
" Long wait to have car checked over as car that arrived before me was damaged and only 1 rep was at drop-off. Got charged for full tank of fuel when contract was for 1/2 tank (tank was over half full when left) BUT complaint to HO was dealt with expediently and satisfactorily so overall score higher than it would otherwise have been. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 4 Condition of the Vehicle: 9
LONDON, GB - Reviewed by RICARDO - 28 August 2021
" Never had a problem, good prices, flexible booking, everything as it should be "
" Easy pick-up, easy drop-off. Friendly staff, clean car, everything as it should be "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by LAWRENCE - 27 October 2020
" VALUE FOR MONEY COMPARED TO COMPETITORS "
" VALUE FOR MONEY COMPARED TO COMPETITORS "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 8
LONDON, GB - Reviewed by RAYMOND - 08 September 2020
" OK! "
" All OK, but nothing to over estimate !! Your job is to rent, we pay, and that's all. And that car wasn't paricularly cheap !! "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LIVERPOOL, GB - Reviewed by NEIL - 05 September 2020
" Easy "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JAMES - 20 August 2020
" Great and easy "
" Great and easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by DANIEL - 14 August 2020
" The price was competitive for this rental and also when an earlier trip was cancelled due COVID, there was no hassle in receiving my refund "
" The downside of the Vauxhall we rented was it had no sensors for parking. Considering it had gps installed on the display, I found this bizarre. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 9
LONDON, GB - Reviewed by JACKY - 13 August 2020
" Overal great experience as the staff were friendly and efficient. "
" The car was overall clean but found some jelly like substance around centre console and in cup holders. Hope that was the residue of some cleaning chemicals/disinfectant. At the time of Covid-19, a final check on cleanliness would be critical for first impression. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by JENNIFER - 22 July 2020
" Na "
" Found it hard to find the drop off at the airport. Google maps sent me to the wrong place. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 9
LONDON, GB - Reviewed by MANUELA - 02 June 2020
" Really good experience "
" I think I will be use the same provider again "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by NAZAR - 13 March 2020
" booking is always easy and provides good value "
" everything was smooth and efficient "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by GRAEME - 22 February 2020
" All worked ok "
" Friendly staff at Bristol Airport "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BIRMINGHAM, GB - Reviewed by GERALD - 02 February 2020
" All was good except for a ceramic ornament that my wife left in the passenger door pocket. This ornament belonged to my mother whose funeral was two days earlier. It meant a lot to me as I bought t for her 56 years ago. There is no doubt about leaving the ornament in the car but trying to get the ALAMO staff to respond is a complete waste of time. My wife telephoned them at least six times on Thursday 30 Jan as when we returned to Spain. She was either disconnected or hung up on all except once when she simply got told no ornament. Either they couldn't be bothered to look or somebody is lying. The ornament has very little monetary value wbut it has definitely either been discarded or stolen. This ornement had a poem about my mother printed on the two open pages - very sentimental to me. THERE IS NO DOUBT THE ORNAMENT WAS LEFT IN THE CAR. Shame I can no loner trust the ALAMO Staff. "
" All was good except for a ceramic ornament that my wife left in the passenger door pocket. This ornament belonged to my mother whose funeral was two days earlier. It meant a lot to me as I bought t for her 56 years ago. There is no doubt about leaving the ornament in the car but trying to get the ALAMO staff to respond is a complete waste of time. My wife telephoned them at least six times on Thursday 30 Jan as when we returned to Spain. She was either disconnected or hung up on all except once when she simply got told no ornament. Either they couldn't be bothered to look or somebody is lying. The ornament has very little monetary value wbut it has definitely either been discarded or stolen. This ornement had a poem about my mother printed on the two open pages - very sentimental to me. THERE IS NO DOUBT THE ORNAMENT WAS LEFT IN THE CAR. Shame I can no loner trust the ALAMO Staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by PETER - 02 February 2020
" Have used auto europe often and have not been disappointed yet. "
" Staff were friendly and efficient so all went smoothly. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BIRMINGHAM, GB - Reviewed by STEPHEN - 11 January 2020
" no problems all very satisfactory "
" alamo/enterprise/national are always excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ANNE - 06 January 2020
" Vera Good Car hare company. Efficient and polite "
" Vera Good allround. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by CLAUDIA - 31 December 2019
" Everything went well and smooth "
" Great, very friendly staff, great service! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by JESPER - 24 December 2019
" Great experience "
" Got free upgrade and was very happy with it "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PAUL - 11 December 2019
" No unpleasant surprises and no complaints "
" Everything was satisfactory "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by POLYVIOS - 02 December 2019
" excellent "
" excellent!! "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LUTON, GB - Reviewed by EINAR LYNG - 26 November 2019
" Wery good "
" Nice personality "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ESTEBAN - 17 November 2019
" Just fenomenal "
" Everyone at Alamo in London were great!!! Shakira helped me and i am sorry that the other gentleman that helped her with the car i can't remember his name. But he was pretty helpfull as well. Thanks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by TOM - 09 November 2019
" Excellent speedy polite service at the rental office "
" Excellent speedy polite service at the rental desk "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by NICHOLAS - 01 November 2019
" The best. "
" Friendly & efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DAVID - 30 October 2019
" I only use auto europe now when I travel and hire a car. Booking direct with hire companies is a hassle and you always end up paying top price. None of your competitors come close to the offers you have. Your prices are always the best and your booking system always works very well. You meet fully my two main criteria: competitive prices and an efficient booking system/service and I have NEVER had an issue when going through AutoEurope. I have already recommended you to colleagues in my office and will continue to recommend you to others whilst you keep up the excellent service!. Very Happy!!! "
" Very quick administrative turnaround, no physical paperwork made the process very smooth. The only slight hiccup was that the new member of staff had some difficulty in working out which car we were supposed to take, and we ended walking up and down the car park as she decided, and it then took her 10 minutes to prepare the car for us (it could have been ready in advance as the exact pickup time was known and we were actually 30 minutes late, and we had booked weeks in advance). The drop-off was fantastic, drive up to a drop-off bay, someone waiting there to greet us, shook our hands, asked us if we had a good time, and dealt with everything super efficiently. He was incredibly polite and friendly and treated us like we were VIP customers. Everything was done within a few minutes and we hopped straight onto one of the waiting buses. Best service I have ever had, and I have rented LOTS of cars in my time. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by CHRISTINA - 29 October 2019
" All good, very happy, nothing more I can add "
" Very good, got a phone call in advance re which office to go to "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by JAMES - 22 October 2019
" Very helpful staff - speedy polite service "
" Had an upgrade "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MALCOLM - 16 October 2019
" See Q3 "
" No issues really. Took a little while to be served, but after that, everything was great. Nice new car with a good specification, and an easy return. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JOHN - 11 October 2019
" All good "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DMYTRO - 21 September 2019
" Fantastic service! Thank you! "
" First time I experience such a great service at both: puck up and drop off! Well done! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by NICHOLAS - 20 September 2019
" Long term user. "
" Friendly and helpful on pickup and return. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JONATHAN - 18 September 2019
" Vito looked after us very well and was kind enough to offer us a well-priced upgrade. Very pleasant staff on hand-back. Our second good experience with Alamo--great outfit ! "
" Vito looked after us very well and was kind enough to offer us a well-priced upgrade. Very pleasant staff on hand-back. Our second good experience with Alamo--great outfit ! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by RIC - 14 September 2019
" I have always found Auto Europe to be easy to use, reasonably priced, and efficient. I have never had a problem. "
" The car was not ready, they had been very busy, so I had a 10 minute wait. The previous driver had been a smoker, and when I mentioned this on the return they apologised with 'Can we do something to make up for it?'. Yes I know it is a stock phrase, but it's the sort of response you should get. I will choose them again. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
LONDON, GB - Reviewed by NILS H - 08 September 2019
" Sad story and shady personal who I think fabricated the whole scenario as I have access insurance on my chase credit card. Not great. "
" They hit me up with a none existing scratch on the front bumper I had not done, I picked the car up in darkness. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 1
INVERNESS, GB - Reviewed by ELENA - 29 August 2019
" All went smoothly and they kindly help us in everything "
" All good. Thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by MARGOT - 28 August 2019
" In fact I have recommended autoeurope to everyone who asks me about car renting. After the trip in questions I have recommended you to two groups who are planning to go on a trip in soon future. "
" All was good. It was quick and easy to get and drop-off the car. The car was in excellent condition and well equipped. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by BRETT - 24 August 2019
" Charged for damage I have photo evidence I did not do. I can't get a reply from the company so am taking it up with my credit card. This is all very shady. "
" They charged me for damage that I have photo evidence was not done when I rented the car. I am disputing the claim with my credit card company and it is a major hassle "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by DECLAN - 22 August 2019
" Very happy with the rental "
" Very courteous staff at the desk. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ABERDEEN, GB - Reviewed by JAMES - 20 August 2019
" The only problem I had was on return at 10 pm the portacabin was closed so I went to the terminal and spent several minutes looking for the counter. I then realised that I had walked past the rental offices on the way to the terminal so I could have saved 15 minutes if the building had better lighting of the signs at night. "
" The only problem I had was on the return the portacabin was closed so I "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by TOMAS - 19 August 2019
" Easy to book "
" When we arrived at the airport, the car was not ready :-( During the time the Engine-Light appeared, so we went to the next Enterprise / Alamo Rent-Station. We had to wait 2 hours till a mechanic came. Unfortunatelly I did not get until now a conformation about the car return, despite promise of the Enterprise staff :-( "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 8
LONDON, GB - Reviewed by LIVIUS - 18 August 2019
" Thank you to your employee we give and received our car, the tall guy With G first letter of his name, Gauileme:? Sorry,for not remembering his name. A great guy ready to give info and be very helpful. Best regards and see you soon. Best wishes Livius and Olimpia. "
" Hello, We are satisfied about your services and especially the human interaction. guys were very prompt to give us info and the car was Ok, easy to drive. Even we were worried because we didn't received any printed doc, we got the receipt by email, and the doc with refund. We create an account because we wish next time when we visit UK to use your services. Thank you . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by ANTTI - 17 August 2019
" - "
" It takes a while to walk to the office from train station, especially when it's raining and you have luggage. Also the office can be hard to reach by car if there are any temporary road blocks in the city centre. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
LUTON, GB - Reviewed by ALDIS - 16 August 2019
" Very like "
" fast, easy, quality "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ANTONIOS - 16 August 2019
" Excellent, efficient and quick service by Alamo in all phases "
" Excellent, efficient and quick service by Alamo in all phases "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MARCO - 13 August 2019
" I had a great time "
" after looking at many offers I chose Enterprise and I was not wrong! New car even better than I expected, excellent operator assistance, good price. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ABERDEEN, GB - Reviewed by AIVARS - 02 August 2019
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by JÓN - 01 August 2019
" The staff was fine, I am still surpriced about the person who we meet outside that started asking us if we would like to upgrate the car, what we would pay for that, if we neaded extra insurance, what might happend if we wouldnt have the extra insurance. Then he tried to charge us for extra driver. I am also very disapointed that we were not given the change to pay penalty for driving in Bus lane. I had to pay more for Admin fee than for the Citation fee. "
" The staff was fine, I am still surpriced about the person who we meet outside that started asking us if we would like to upgrate the car, what we would pay for that, if we neaded extra insurance, what might happend if we wouldnt have the extra insurance. Then he tried to charge us for extra driver. I am also very disapointed that we were not given the change to pay penalty for driving in Bus lane. I had to pay more for Admin fee than for the Citation fee. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CONSTANTINOS - 26 July 2019
" I am waiting your responce for my issue "
" Hi i would like to tell you that i rented a car with unlimited miles . And they came and they charge me Time & Distance . They didn;t know to answer what was that and they told me that is Road Assistance (which i never had) then that it was the gps (was built in the car). After i got angry and i told them that i will contact you and all these was fraud they told me that will charge me one amount only for the petrol differce ( I prepaid ffor empty tank, their excuse was that there is no petrol station near Heathrow) . when i drop off the car the inspector said to me you will get your full refund but i didnt . I rent the car threw you . How you protect your clients ? I have documents if you want furter investigation !!! "
Value for Money: 2 Efficiency of Counter Staff: 10 Expediency of Drop-off: 3 Condition of the Vehicle: 7
LONDON, GB - Reviewed by MARIO - 22 July 2019
" Excelent "
" Jasmine was very efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by GREG - 20 July 2019
" Easy, except finding Heathrow rental car center "
" Customer service at Gatwick super helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ANDREAS - 18 July 2019
" Perfect service... brand new car!! Thanks!!! "
" Perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by AFRENTOAIEI - 16 July 2019
" Very good services. "
" Fast and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ROSLYN - 12 July 2019
" I've used Auto Europe many times and find their prices and service reliable "
" All went very smoothly, nice car, no problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by JAN - 01 July 2019
" great experience, no issues "
" great experience, no issues "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by DAVID - 20 June 2019
" Apart from no cars in the class I'd booked and having to pay the extra to upgrade, everything was great. "
" Booked car, then arrived and none available, had to pay extra £30 to upgrade. "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ANTONIOS - 09 June 2019
" Very helpful staff and the best accident policy of all other rental companies "
" Alamo - Enterpise in Heathrow have the best customer service in Heathrow (unfortunately not always the newest cars) of all rental companies "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LONDON, GB - Reviewed by SUZANNE - 25 March 2019
" Appreciate their ease of finding best price/options for the type of car I need. "
" One of the best rental experiences EVER! Friendly and accommodating staff. All were so helpful and we were given a free upgrade too. Wonderful experience at every level. I wish every car rental company worked like this. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by GREGORY - 31 January 2019
" good "
" check in staff very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by JULI - 25 January 2019
" Easy and good value "
" Very helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by ROSS - 24 January 2019
" I travel a lot find Alamo very efficient. "
" Need to get account set up or loyalty card. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by FIRAS - 11 January 2019
" All great "
" All great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by MATEUS - 08 January 2019
" Read above. "
" They charged me 45 pounds for an insurance that I didn't wanted. I was also informed they would charge me 17 pounds for dropping the car at the airport and they ended up charging 70 pounds. At the end I've paid 3x the total value for the car. I will never rent with you guys again and I will spread to all my connections and in the social media/youtube about this. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 9
BRISTOL, GB - Reviewed by MALCOLM - 06 January 2019
" Easy good rental . There is a lot of competition so they have to be good. "
" Swift efficient pick up at airport. Friendly staff. Clean car and no faults. As it was dark when we arrived we were told to look at the car next day and email any concerns. No pressure for insurance etc "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MARK - 02 January 2019
" Very easy process, that offers the best rates with car suppliers that provide quality cars. "
" Just a very easy process, that provided us with a quality car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by MASSIMO - 01 January 2019
" fast and efficient "
" Paul was exeptionally nice "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by CHRISTOS - 30 December 2018
" It was ok especially the girl where I drop the car back "
" It was ok "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LUTON, GB - Reviewed by PAUL - 21 December 2018
" All good "
" Ver good all round "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LEEDS, GB - Reviewed by JOSEPH - 03 December 2018
" Great although the LBA car rental village was a bit of a surprise! "
" Great although the LBA car rental village was a bit of a surprise! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DAVID - 31 October 2018
" Very efficient service "
" Every aspect of the process went smoothly and professionally. The staff all were efficient and good sense of humor. Well done! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by STEPHEN - 26 October 2018
" See box 3 "
" Flight was late in so desk closed ... I'd called ahead and Holly was very helpful and if I didn't get there on time, which I didn't, she'd leave a message for morning staff ... I slept well on the settee for 4hrs at Stansted, was greeted by Edward at 05.45 ... he again was extremely helpful and without me think about it or asking gave me an impressive upgrade, a cracking Kia, which made a few hours on the settee, even at my age, well worth it :))! Enterprises/Alamo I've always been extremely satisfied with all my rentals in U.K. 85% and 15% Germany. Averaged 14 rentals a year in passed 6 years and Convienence at Stansted rental village is first priority, then, bluntly, the cheapest mini a I can find. Booked again for Nov & Dec! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DOMEN - 25 October 2018
" We have rented with auto europe before and will surely do again. "
" Everything was as it should be. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by SHAUN - 21 October 2018
" The staff are incredibly friendly and efficient "
" I now rent with Alamo every time I come to the UK and will continue to do so "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CHRISTOPHER - 05 October 2018
" To use the website is easy, beware of "cookie watching " for price differences though. "
" Stansted Airport Enterprise/Alamo staff were very friendly, polite and a pleasure to hire from. One of the best I have hired from anywhere. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SHAMSDDIN - 01 October 2018
" no comment "
" no comment "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LIVERPOOL, GB - Reviewed by FREDERICK - 24 September 2018
" Staff in liverpool very helpful and friendly,even got an upgrade "
" Excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ALAN - 30 August 2018
" See 3 above. Please explain why no service manual was left in this car (DV18 NFM), not even instructions to comprehend the many icons. PLEASE ANSWER ME. "
" What is meant by "Ent? Very efficient LHR counter staff: Hannah Denman & Sophie Gent. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CAOIMHIN - 29 August 2018
" Very satisfied overall. "
" Overall very happy. Staff were very efficient and I would use again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CSABA - 23 August 2018
" Great value for money "
" The car was defective during the rental but it is not alamo's fault "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
BRISTOL, GB - Reviewed by ELENA - 20 August 2018
" It's the fourth time I book with your company.. always perfect. "
" Super profesional staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by FRANCIS - 16 August 2018
" Very easy to use and good prices. "
" Excellent experience compared to other rental companies I've used. Friendly, efficient and knowledgable. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by FAISAL - 09 August 2018
" Great! "
" Excellent service by the Alamo/Enterprise staff at pick up and drop off. Now worries about hidden charges, all clear and fair with smiles on all of their faces! Great team and wish all rentals were like this! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by YULIA - 04 August 2018
" I hope my issue gets final resolution from AutoEurope, at which point I would be thrilled to recommend AutoEurope! "
" To whom it may concern, I am still awaiting the resolution of my refund from Alamo / AutoEurope. The car that was given to me had a mechanical defect. After much difficulty, it was picked up by the service department of Enterprise. Then, after 5 days of trying to figure out what happened, the car was found and analyzed by Enterprise. I was finally told that a refund is due to me. Now, it has been a few days since I have forwarded this information to AutoEurope for refund. I am yet to hear from the AutoEurope. Thank you for looking into this for me. "
Value for Money: 2 Efficiency of Counter Staff: 9 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by DIRK - 25 July 2018
" See above "
" Booked car wasn't available with the features indicated, but satisfactory upgrade was provided. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LUTON, GB - Reviewed by JULIE - 19 July 2018
" I have filled up a form because we could not get our car but I have not heard anything back yet or acknowledgement that it was received. We have been using your service for many years so I hope you have got back to us? Many thanks in advance for your help. Regards, "
" Counter was closed due to our late arrival. We could not "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
INVERNESS, GB - Reviewed by CLAIRE - 18 July 2018
" I was very impressed with Alamo. Not only were the staff friendly and approachable, their service was good, they did not make me feel uncomfortable when presenting me with additional insurance options, and their standard for checking the car for scratches/dents (with a special card) made the whole process feel very fair and accommodating of the highland environment. I will definitely rent with Alamo again for my next trip up in Inverness. "
" I was very impressed with Alamo. Not only were the staff friendly and approachable, their service was good, they did not make me feel uncomfortable when presenting me with additional insurance options, and their standard for checking the car for scratches/dents (with a special card) made the whole process feel very fair and accommodating of the highland environment. I will definitely rent with Alamo again for my next trip up in Inverness. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by ANDREA - 02 July 2018
" I landed 1h late and the office was already closed..I had to spend 300pounds taxi. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
MANCHESTER, GB - Reviewed by SHAUN - 30 June 2018
" Very friendly and helpful staff "
" Received an upgraded car which was very welcome "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MARIO - 14 June 2018
" AUTO europe in general are excellent "
" Generally very good. Full insurance for such a small car was too costly and this may weigh against a return, but staff were as always excellent at STN "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by ANASTASIOS - 18 May 2018
" Everything went OK "
" Everything went OK "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EAST MIDLANDS, GB - Reviewed by JANE - 18 May 2018
" Car had not been cleared out or cleaned on the interior. Did not notice at pick-up because of heavy rain and poor light. Not transparent about all their charges (insurance). "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 5
MANCHESTER, GB - Reviewed by ALEXANDER - 23 April 2018
" No problems with the booking and at the counter. "
" The car was new and really great. Staff was very friendly. Extra insurance and child seat are way to expensive, though. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by MICHAEL HUNG - 18 April 2018
" My question is , will I be able to claim this cost from Alamo since I have already informed them my flight number and seeing that they operate from the airport, they should at least understand that sometimes flights do have delays and maybe they can wait for the customer to pick up the car? At least Europcar has someone at the counter even until 1am? Otherwise, I think AutoEurope shouldn't allow bookings to pick up cars from Alamo for the late flights arrival. If possible, can you please contact me via my email : m_leong@yahoo.com or my mobile number: +60123929969 to discuss on this further? Thank you. "
" Firstly, I would like to comment that my flight to Bristol was slightly delayed by 30-45mins and upon my arrival to pickup my rental car, I found that Alamo office was closed. I have entered my flight number in my booking so that they can track if my flight was delayed and to my horror, they didn't wait for me to pick up my car. This was at 12:30am in the morning and I was together with my family (wife and two young kids including an infant). I ended up having to rent another car from Europcar at an exorbitant price of GBP142.00 in order to transport my family to my accommodation. My question is , will I be able to claim this cost from Alamo since I have already informed them my flight number and seeing that they operate from the airport, they should at least understand that sometimes flights do have delays and maybe they can wait for the customer to pick up the car? At least Europcar has someone at the counter even until 1am? "
Value for Money: 2 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MANCHESTER, GB - Reviewed by DAVID - 15 April 2018
" Very happy with the service provided "
" Very good service. Counter staff were a little unfriendly at pick up but very good at drop off. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by DAVE - 30 July 2017
" Good service. Whilst the instructions to find the office are printed on the paperwork it would be helpful to have some signage outside of the terminal. "
" See above "
LONDON, GB - Reviewed by CHRISTOPHER - 21 July 2017
EDINBURGH, GB - Reviewed by STEPHEN - 10 July 2017
" smooth and efficient "
" smooth and efficient "
LONDON, GB - Reviewed by ROBERT - 29 June 2017
LONDON, GB - Reviewed by MELVILLE - 27 June 2017
" Easy site to work with with accurate information. "
" Great service as still available at 00.30 hrs.Polite sales executives. "
NEWCASTLE, GB - Reviewed by PANAGIOTIS - 22 June 2017
LONDON, GB - Reviewed by TINA - 08 June 2017
" Quick "
" Excellent "
BRISTOL, GB - Reviewed by MARK - 25 May 2017
" Very efficient, polite and professional. All credit to Reuben Hartnoll and his staff. They provide a standard of service that is becoming more difficult to find in this world of increasing underhandedness and dishonesty. "
MANCHESTER, GB - Reviewed by MICHAEL - 23 May 2017
LUTON, GB - Reviewed by KAROLIS - 17 May 2017
BIRMINGHAM, GB - Reviewed by JEREMY - 15 May 2017
BIRMINGHAM, GB - Reviewed by CHRISTOPHER - 09 May 2017
LONDON, GB - Reviewed by BARBARA - 05 May 2017
" Perfect quick and efficient service and good prices. "
BRISTOL, GB - Reviewed by NICHOLAS - 26 April 2017
LONDON, GB - Reviewed by DANIELA - 30 March 2017
" Still the best and easiest way to rent a car. "
" Access to he rental car place was very easy. Good choice to put a booth in the terminal as it saved us from having to scout out the way to cars ourselves. All employees were exceptionally friendly and not pushy. "
BIRMINGHAM, GB - Reviewed by NICHOLAS - 28 March 2017
" Very friendly and efficient "
LONDON, GB - Reviewed by ADEMOLA - 24 March 2017
LUTON, GB - Reviewed by MILOS - 05 March 2017
" - It is absolutely very annoying that Auto Europe does not provide all necessary details from client to rental desk, so before picking the car, I needed to dictate my home address, phone number, etc... Why don't You ask it upfront when booking reservation and provide to rental desk? That's what we have technologies for... to make our life easier. "
" Extremely kind and helpful staff at Alamo desk (Thu March 2nd, 23:30), young lady was really trying to make it easy for me after long day of work and travel. Would wish to have such customer oriented attitude myself. "
LIVERPOOL, GB - Reviewed by PETER - 03 January 2017
" We were given a FORD GTRC. The mid seat was lowered and then could not be clicked back in position which was extremely inconvenient as we couldn't fit everyone in the car. Later, with fewer passengers, we had to put a 3 year-old in car seat alone in the back row from Manchester to London because of the issue. I temp fixed it but it failed immediately again. I recognise that this could easily happen, and Alamo did offer me a discount on a future rental, but it still rather messed our trip. Separate note: The sliding doors on that vehicle are annoying and dangerous. They don't have a positive locking mechanism in the open position and closed numerous times against my leg or hip whilst parked on an incline. It nearly closed on my kids. "
LONDON, GB - Reviewed by ALAN - 31 December 2016
" Everything went very smoothly. "
" Very efficient and helpful "
MANCHESTER, GB - Reviewed by FREDERICK - 31 December 2016
" Always use them.No problems so far. "
" Excelent service.Staff friendley and helpful. "
BRISTOL, GB - Reviewed by FRANK - 27 November 2016
" Car rental pick up is not with other car hire offices at Bristol Airport and is a 10 minute walk with no proper signage and no directions from Auto Europe. The staff explained that they send directional emails to their directly booked customers but Auto Europe do not do this. If this is correct it is not good enough. "
" Staff very understanding of problems caused by lack of notification about location of their office. "
MANCHESTER, GB - Reviewed by PETER - 09 November 2016
" I was pressured into buying extra insurance and roadside assistance coverage GBP 39.00 for 2 days, which ended up being almost the same cost of the rental. I would not use them again and would warn other people to be on your guard. "
LONDON, GB - Reviewed by ADEL - 06 November 2016
MANCHESTER, GB - Reviewed by MARTIN - 14 September 2016
" First car dirty interior. Changed Second car also dirty. Also fuel tank not full. Reported this to depot manager. I was told I would get a free upgrade and 20%discount on next Alamo hire. ! "
EDINBURGH, GB - Reviewed by IAN - 08 September 2016
LONDON, GB - Reviewed by MICHAEL - 04 September 2016
" Excellent car and service "
" Excellent car and service "
LUTON, GB - Reviewed by DOUGLAS - 01 September 2016
" This (Enteprise/Alamo/National) agency at Luton were the kindest, most caring, thorough, easy, gracious, open, honest, personable, competent people I have ever come in contact with at a rental agency - - nor any business, for that matter. I am not exaggerating. "
LONDON, GB - Reviewed by BAHARUDIN - 22 August 2016
" Accommodative and friendly "
" Ready, friendly and professional "
LONDON, GB - Reviewed by GEOFFREY - 10 August 2016
" The staff were helpful and good customer service and I would def use them again "
" They are one of the best and I will use them again "
LONDON, GB - Reviewed by GERARD - 04 August 2016
" Fantastic service with a smile for both pick up and drop off. I would strongly recommend your services. "
" Fantastic service with a smile for both pick up and drop off. I would strongly recommend your services. "
ABERDEEN, GB - Reviewed by JEREMY - 27 July 2016
" Booking wasn't too complicated. "
" Very nice service, the car provided was very nice for the price, bringing it back was no hassle at all. I would rent from them again certainly. "
LONDON, GB - Reviewed by KAIDO - 12 July 2016
" Fast replies to e-mail. "
" Fast pick-up and drop-off. Very nice staff. "
LUTON, GB - Reviewed by ANDREW - 05 July 2016
" Feel a bit sore as they have said that the car has a scratch. It does indeed have a minor scratch and I did not notice it when I collected it. The car had wash marks on that area that may have obscured the damage. I did not hit anything on the three day hire so feel a bit aggrieved. Still awaiting the outcome from Alamo "
BIRMINGHAM, GB - Reviewed by SURESH - 27 June 2016
" Good experience. Hassle free renting. "
" Fast and prompt service "
BRISTOL, GB - Reviewed by ANTHONY - 03 June 2016
" The car was excellent and the staff were very friendly and professional. The only problem is that they charge a deposit of 300 sterling and refund this when the car is returned. My card is in Euro so I lost about 18 Euro in currency transfer fees for the transfer out of my account and back in again. "
MANCHESTER, GB - Reviewed by KARL - 31 May 2016
" friendly and correct by all points "
" Ms. Kelli was very friendly and gave all informations I needed. "
LEEDS, GB - Reviewed by ELIZABETH - 28 May 2016
" The representative, Danny, was very helpful, polite and efficient. Nothing was too much bother. Thank you. "
LONDON, GB - Reviewed by SHAMSDDIN - 26 May 2016
LONDON, GB - Reviewed by NEIL - 17 May 2016
" Very transparent service. Prompt refund when I had to cancel one time "
" Excellent service by Enterprise at Gatwick airport. Pity about the bottom of the range specification car. "
LONDON, GB - Reviewed by DONALD KENNEDY - 04 May 2016
BRISTOL, GB - Reviewed by MITJA - 04 May 2016
LUTON, GB - Reviewed by JULIEN - 29 April 2016
LONDON, GB - Reviewed by NEIL - 26 April 2016
" Excellent service when collecting the car. Excellent car. Unfortunately, I left my mobile phone in the car when I returned it and though reported 4 hrs later, it was not recovered by Enterprise staff. A bad apple somewhere...? "
EAST MIDLANDS, GB - Reviewed by SARAH - 25 April 2016
" Very good - easy to book and good value. "
" Excellent. Car was better than expected and whole process very smooth. "
LONDON, GB - Reviewed by GLENN - 21 April 2016
" We have been using Auto Europe as our sole provider of car rental for many years. We find their service excellent, especially the fact you can cancel bookings without any penalties. Our latest car rental was Alamo but operated by Enterprise, who we think is the best rental company around, please continue to use them Auto Europe. Whenever the need arises to contact the Auto Europe team on the phone we always get excellent customer service, keep up the good work. "
" Excellent service from Enterprise as usual, far better than any of the other companies. "
LUTON, GB - Reviewed by GEOFF - 14 April 2016
" Stella was very friendly efficient and helpful to us. "
LONDON, GB - Reviewed by ROBERT - 14 April 2016
LONDON, GB - Reviewed by PHILIP - 26 March 2016
" Very highly recommended, great service a pleasure to have met and will surely do again. "