ABBYCAR GREECE Car Rental Reviews

SANTORINI, GR - Reviewed by GREGOR - 15 September 2025

" Autoeurpoe is a good service, but AbbyCar Santorini is a scam. I recommend to remove this agency from your list. I will report the matter to the Santorini Police as well. "

" Upon returning the vehicle, an employee tried to charge us the entire €350 deposit for a tiny scratch on the bumper. The damage assessment was grossly exaggerated, especially since the car was already in poor condition. To make matters worse, the employee was so unprofessional and clueless that he even showed us how much they had previously charged other customers for damages, while the car itself was clearly already worn-out. Upon closer inspection, it is obvious that this scratch could not have occurred during normal movement of the vehicle, as scratches caused this way would have parallel lines. It became clear that the scratch was deliberately inflicted, either during our return in the office or earlier. They even asked for our accommodation address, which is highly unusual – in over 30 years of renting cars worldwide, we have never encountered this. In short: they created damage and stole the full deposit. This is a scam. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

ATHENS, GR - Reviewed by ANTONELA - 04 September 2025

" i will never use again this company. worst experience with car rental ever. "

" We had a terrible experience with Abby car. we had to wait 10 min for the shuttle to come and take us without knowing anything about the car that would come to take us or the exacts post. i called more than 10 times Abby car and no one responded. terrible. I was with my parents of 70 years old and had to wait without any information. A lot of information was shared after we made the reservation and not before. When we arrived in Athens had to wait 3 hours because no one had informed us before the reservation that a 1500 deposit will be taken from my card. i had to make a transfer to my cart from my friend in order i had the money for the trip. The staff was rude and arrogate. They asked for extra 35 euro for the drop of at 7 am. this was also not smth we were informed earlier. the car they gave us was not the one i ordered. Is was not as clean as we expected and with a lot of scratches. Luckily i had paid full protection and i wasn't charged for any damages. Also the client support of Auto Europe was extremely rude. We called the Italian number since we speak Italian we she started shouting at us on the phone. "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 5

ATHENS, GR - Reviewed by PAVLOS - 20 August 2025

" Very nice compny and value money cars! "

" Very nice compny and value money cars! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HERAKLION, GR - Reviewed by LAURENTIU - 07 August 2025

" Stop brokering such thieves, get them out of your business in Crete, if you, Auto Europe, want to have any more customers in Crete. "

" They are ordinary criminals, thieves who should go to the police and then to prison. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 7

HERAKLION, GR - Reviewed by LUCA - 21 July 2025

" Definitely positive! Great customer care! "

" They tried to convince us to subscribe an additional insurance to have full coverage, but after a call with Autoeurope customer care we were assured we were already covered by Autoeurope. In general it was a positive experience. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHANIA, GR - Reviewed by KEITH - 15 July 2025

" When it comes to car rental, Autoeurope is my go to provider. Never use anything else. "

" Friendly staff, good service, convenient location to airport and car was like new. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CORFU, GR - Reviewed by MIRON SEBASTIAN - 03 July 2025

" Ok "

" They told me that an employee would be present at 7 am to hand over the car, but no one was present and no one answered the phone. So I left the key in the box, because I risked missing the flight. I made a video of the car so that I would not have any discussions later. Today is the 4th day since handing over the car and the deposit (1500 euros) is still blocked. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 8

HERAKLION, GR - Reviewed by WILLARD - 02 July 2025

" I've had great experience with Auto Europe over the years. I've had great experiences in Greece for 22 years. This was an awful exception. It would be great to get back the fees paid for the later plane ticket "

" The thug who we met when returning the car found some black dirt on the back driver's side bumper and said we had scratched it. I don't remember hitting anything at all and was surprised. We followed him to the "office" -a hut - and waited in 35 degree heat. He insisted that it was damaged and he would retain out deposit. I checked the car again and found that with a little water from my water bottle, it became perfectly clean. No scratches, no damage. Nothing. He kept insisting and presented a "bill" - some small piece of paper -for 497 EUROS. Time is ticking. Our flight is boarding. We took him back to the car, photographed the clean and perfect bumper several times, and yelled at him not to threaten us. We went back to the "office" and he said, OK, no charge. We missed our flight. We bought new tickets (change of tickets) and left after midnight, arriving 3am at our destination. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 5

CORFU, GR - Reviewed by DAVID - 22 June 2025

" A bit disappointed because didn't get the car model that I selected, but an equivalent one that was older than my expectation "

" Quick drop-off, without surprises, they refunded the credit card with swiftness. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 7

HERAKLION, GR - Reviewed by STAVROULA - 05 June 2025

" Very satisfied. "

" Very professional and efficient. The car was in excellent condition. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ATHENS, GR - Reviewed by PAVLOS - 27 April 2025

" Nice car rental company! "

" Nice company but huge deposit! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

RHODES, GR - Reviewed by REIN - 17 October 2024

" Kindlasti kasutan seda teenust veel kui lähen reisima ja tahan rohkem näha.Kõik oli SUPER!! "

" Kiire, täpne asjalik ja väga meeldiv, AITÄH! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

RHODES, GR - Reviewed by STILIAN - 06 October 2024

" You should guarantee certain services like support to get their money back "

" Car was good, but almost a month and I cannot get my deposit back "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HERAKLION, GR - Reviewed by JACQUES - 05 October 2024

" Easy. "

" Note that rental is not 24hr per day paid, so when reserving make it multiple of 24 hr (for case ur flight back is delayed) "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

RHODES, GR - Reviewed by UROS - 01 October 2024

" Auto europe is a scam. Auto eruope is a money theft organization. Auto europe is not responding to our claims at all. "

" We were not been able to get a car which has already been paid. Very inflexible and very unpolite. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

RHODES, GR - Reviewed by MAIJA - 21 September 2024

" Ok "

" Okok "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 8

CHANIA, GR - Reviewed by ADAM - 19 September 2024

" Auto Europe is No.1. "

" personal administration is a bit slow "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 8

ATHENS, GR - Reviewed by ALEXANDROS - 29 August 2024

" Great and smooth experience with Auto Europe as always. No complains. "

" On the second day of the rental period, the car indicated it needed the AdBlue reservoir refilled or it would stop working withing 2000 km. I filled it up and kept the receipt, expecting to be compensated by the company for a consumable that lasts years and far beyond the period I was using the car. Upon returning the car, I was informed by the very polite indeed employee that his manager said that there is no refund process for this and it is like filling up the car with fuel. Instead they offered me a free upgrade the next time I rent with them, in the form of an unsigned piece of paper. Very much worth noting, the desk employee was very polite and helpful and his attitude was greatly appreciated. I was never approached by the manager (and owner if I am not mistaken) directly for this isssue although he was present. Although the cost of AdBlue was in the order of 20 euros, I still believe that this is a cost that should have been taken up by the company as I only used a very small fraction of it. "

Value for Money: 6
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 7

KOS, GR - Reviewed by URO? - 27 August 2024

" Excellent experience with Auto Europe (offers and booking). "

" Kind staff, but the car was in poor condition (worn out seats, ...) and not cleaned up. Although comparable to competitors, the deposit and surcharges were quite costly (e.g. 150 EUR for sand in the cabin). "

Value for Money: 5
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 3

ATHENS, GR - Reviewed by PAVLO - 25 August 2024

" most of the time best deals "

" i had a good experience "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ATHENS, GR - Reviewed by PAVLOS - 12 May 2024

" THE BEST COMPANY! "

" AVERAGE CAR. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

CORFU, GR - Reviewed by ROB - 05 May 2024

" booking OK "

" The Autoeurope indication "on airport" is wrong. I had to drag 3 suitcases for 500m to an off-airport location. Only Hertz, AVIS, Europcar, interEurope, National, Alamo, Sixt have an "on airport" location, about 50m outside the terminal. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 7

ATHENS, GR - Reviewed by THEOFANIS ALEXANDROS - 11 January 2024

" Great offers for Christmas holiday period "

" Polite and efficient staff. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

THESSALONIKI, GR - Reviewed by PANAGIOTIS - 06 January 2024

" Everything was fine but we didn't get the car we ordered and not similar class/ size "

" The staff was perfect and the whole drop off experience. Issue was the size of the car. We have ordered a Toyota Auris and we got a Nissan Micra. Not the same at all. "

Value for Money: 2
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

HERAKLION, GR - Reviewed by RICHARD - 08 October 2023

" Until now always good experience with Auto Europe. "

" We ordered a GPS and this was confirmed by AutoEurope. But GPS was not available at Abbycar Heraklion. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 8

RHODES, GR - Reviewed by STILIAN - 01 October 2023

" Prices and service is very good "

" Received different car, in my understanding smaller than in the booked in the voucher. Fuel was full to full booked, but the gave the car with like for like with the comments "take it or leave it". "

Value for Money: 7
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 9

THESSALONIKI, GR - Reviewed by STANISLAVS - 22 September 2023

" All good "

" Nice people and quick service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

RHODES, GR - Reviewed by MAIJA - 16 September 2023

" Ok "

" Ok "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 6

ATHENS, GR - Reviewed by GRIGORIOS - 20 August 2023

" I wish the prices were a bit lower, but overall this is excellent value for money. "

" I hava used Abby car for 4 times now and can say that all their vehicles were in very good condition. Especially the last one, a i20 N-line was the cherry on the top. Staff is friendly, site is very close to the airport and the shuttle bus is quite convenient to transfer to and from the airport. Really, I have nothing to complain about, well done! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HERAKLION, GR - Reviewed by ANTON - 27 July 2023

" No car , no refund , never use this company . "

" Abbycar and Autoeurope dint give car for me . Flight was delayed . They gave car to someone When i booked car , was unnecessary to fill flight number "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

ATHENS, GR - Reviewed by JEVGENIJS - 25 July 2023

" Bad service with transfer and deposit return "

" Can not get deposit back "

Value for Money: 6
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 8

CHANIA, GR - Reviewed by MARKO - 29 June 2023

" It could be bettee "

" The staff was rude, tjey provide me with "higher class" of the car eventhough it was not. "

Value for Money: 5
Efficiency of Counter Staff: 3
Expediency of Drop-off: 5
Condition of the Vehicle: 3

THESSALONIKI, GR - Reviewed by CORNELIA - 14 May 2023

" I would recommend Auto Europe to friends but also tell them to rent from another company and not from Abbycars "

" I cancelled both reservations "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 5

THESSALONIKI, GR - Reviewed by VASSILIOS - 18 April 2023

" What I did not like was that I had to pay extra for road assistant, despite the fact that I bought also from AutoEurope a full coverage package. I think this is 50% a problem on AutoEurope (you expect Road Assistance when you but a "full package") and 50% on Abby (many companies offer Road Assistance as a standard). In any case, I expect that when I receive the voucher this is wrtten clearly (not in the pages with small letters) in the voucher. I was not sure and had to call AutoEurope before I bought the road assistance package proposed by Abby. "

" The car was with +40K km, in genral in good condition exccept average suspension. What I did not like was that I had to pay extra for road assistant, despite the fact that I bought also from AutoEurope a full coverage package. I think this is 50% a problem on AutoEurope (you expect Road Assistance when you but a "full package") and 50% on Abby (many companies offer Road Assistance as a standard). "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

THESSALONIKI, GR - Reviewed by VASILEIOS - 13 April 2023

" I am very pleased with Auto Europe. I recommend it to everyone that is interested in renting a car. "

" There was an extra cost of 35 euros that was not mentioned while booking. I needed to drop the vehicle before 8:00 that the office opens and I needed to pay that cost so that someone would be there to drop me off. The time of drop off was mentioned when I made the research for which company I would choose. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 5
Condition of the Vehicle: 6

ATHENS, GR - Reviewed by NIKOLAOS - 13 February 2023

" Very professional and gentle staff! "

" Very professional and gentle staff! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ATHENS, GR - Reviewed by CHRISTOS - 03 February 2023

" Checkout was friendly with no problems "

" Car was as advertised. Seamless check in and check out. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ATHENS, GR - Reviewed by CHRIS - 05 January 2023

" Very professional company with great cars. Our latest model Yaris was very well equiped and with only 14k km. "

" Excellent professional and exceptional customer service. Would recommend it any day. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

THESSALONIKI, GR - Reviewed by PAVLOS - 02 January 2023

" VERY EFFECTIVE AND HIGH VALUATED COMPANY! "

" PERFECT COMPANY HIGH LEVEL SERVICES AND NICE CARS! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ATHENS, GR - Reviewed by NIKOLAOS - 01 January 2023

" Very reliable company,see you again! Clean,modern and reliable cars,feel like drive your own car! "

" Excellent services,very gentle staff! Very reliable company! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

THESSALONIKI, GR - Reviewed by PAVLOS - 02 November 2022

" nice company "

" perfect services "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

RHODES, GR - Reviewed by PAUL - 22 October 2022

" Generally okay but the counter experience needs to be better when you already hold separate insurance there is no need to push their own as hard as they did "

" Quite pushy at the pick up to collect the car to take out their insurance. The car whilst okay had a fair bit of minor damage on it and it took a fair while to identify in a dark car park with poor lighting. We ended up videoing the car condition just to make sure that we were covered on the return. All was well on the return so no issues "

Value for Money: 10
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ATHENS, GR - Reviewed by KYRIACOS - 17 October 2022

" SEAMLESS "

" SEAMLESS "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

THESSALONIKI, GR - Reviewed by PAVLOS - 13 October 2022

" EXCELLENT COMPANY GREAT SUPPORT! "

" EXCELLENT COMPANY GREAT SUPPORT! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ATHENS, GR - Reviewed by MINDAUGAS - 30 September 2022

" Extremely polite and helpfull staff, thank you! Abbycar was waiting for us post working hours given our plane was two hours late. Superb service, appreciate! "

" Our plane was two hours late and landed one hour after the Abbycar close however Abbycar staff was waiting for us. Extremely polite and helpfull staff, thank you! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ATHENS, GR - Reviewed by NIKOLAOS - 27 September 2022

" Very satisfied,will visit again. "

" Very gentle stuff,fast drop-on drop-off. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

HERAKLION, GR - Reviewed by MAIJA - 16 September 2022

" All good "

" Level of service around6 "

Value for Money: 6
Efficiency of Counter Staff: 7
Expediency of Drop-off: 5
Condition of the Vehicle: 6

CHANIA, GR - Reviewed by MARTIN - 14 September 2022

" The car was an old very used Nissan micra "

" I cannot understand how Abbycar has no zero insurance policy I had to collect AutoEurope for assistance as the clerk would not issue any insurance policy. AutoEurope advised us and the clerk that they offer 2 policy on their website one at €12 and another at €17 daily He still charged us €20 daily and €200 excess Unacceptable "

Value for Money: 4
Efficiency of Counter Staff: 2
Expediency of Drop-off: 8
Condition of the Vehicle: 5

THESSALONIKI, GR - Reviewed by MASSIMO - 10 September 2022

" Good staff, good car "

" All great "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

RHODES, GR - Reviewed by ALEXANDRU - 07 September 2022

" n/a "

" n/a "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 6

ATHENS, GR - Reviewed by EYAL - 11 August 2022

" No comment "

" Oil pressure warning light came on and off (level of oil was full) Front and rear light did not work on one side. We had to come back from the Peloponnese to Athens to replace the car "

Value for Money: 7
Efficiency of Counter Staff: 6
Expediency of Drop-off: 9
Condition of the Vehicle: 4

ATHENS, GR - Reviewed by BALAZS - 07 August 2022

" Listed many providers, was easy to make the deal. "

" Very friendly and experienced stuff. The location is not at the spot, but they have transfer (with full electric minibus!). "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHANIA, GR - Reviewed by STANISLAV - 03 July 2022

" I had a problem with my credit card or maybe there was a problem with ABBYCAR bank terminal or maybe there was kind of conflict between by bank and ABBYCAR's bank. This or that way ABBYCAR was not able to take a deposit 700eur from my card. I suggested to leave the deposit in cash, but for this option they charged me 180eur!!! According to them, it was not their "rule", but AUTOEUROPE's rule. I actually do not care who's rule it is, but it is really a robbery! What is the difference between deposit in cash or deposit by credit card? Also I made mistake myself during car booking - I left the time of car return the same as the time of car pick-up - 10:30am, but in fact return had to be mentioned ad 6:00pm. On the same day of the booking I realized this mistake and immideately called to ABBYCAR. I explained situation to some man, who finally told me that there was NO problem with that, that he would change the return time in the system and that there will be NO extra charge! Finally, I WAS charged 50eur for extra day of insurance. Why this happened? Maybe I would took the risk of not havein insurance for less than 1 hour driver from hotel to ABBYCAR? But they charged me! This is the worst experience I have ever had and, of course, I count to compensation. If that will not happen, surely AUTOEUROPE will never be my choice again "

" I had a problem with my credit card or maybe there was a problem with ABBYCAR bank terminal or maybe there was kind of conflict between by bank and ABBYCAR's bank. This or that way ABBYCAR was not able to take a deposit 700eur from my card. I suggested to leave the deposit in cash, but for this option they charged me 180eur!!! According to them, it was not their "rule", but AUTOEUROPE's rule. I actually do not care who's rule it is, but it is really a robbery! What is the difference between deposit in cash or deposit by credit card? Also I made mistake myself during car booking - I left the time of car return the same as the time of car pick-up - 10:30am, but in fact return had to be mentioned ad 6:00pm. On the same day of the booking I realized this mistake and immideately called to ABBYCAR. I explained situation to some man, who finally told me that there was NO problem with that, that he would change the return time in the system and that there will be NO extra charge! Finally, I WAS charged 50eur for extra day of insurance. Why this happened? Maybe I would took the risk of not havein insurance for less than 1 hour driver from hotel to ABBYCAR? But they charged me! This is the worst experience I have ever had and, of course, I count to compensation. If that will not happen, surely AUTOEUROPE will never be my choice again "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 9
Condition of the Vehicle: 5

ATHENS, GR - Reviewed by PANAGIOTIS - 24 June 2022

" EVERTYTHING WORKED FINE "

" PERFECT "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

THESSALONIKI, GR - Reviewed by JOSEPH - 16 June 2022

" An overall trouble free 7 day rental at a reasonable price. "

" Efficient and professional service. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

ATHENS, GR - Reviewed by CHARLES - 26 May 2022

" Charging excessive fees for very minor cosmetic damage, which will not be repaired before the car is rented again, is a dishonest practice. I will discourage anyone from using AbbyCar. "

" The car was acceptable. It was not completely clean and had stains on the seats. When I returned the car I pointed out a 5cm scratch that was new. I was charged 250 Euros for the small scratch. This amount was unreasonable and unfair. I consider this a dishonest practice and will not use AbbyCar in the future. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 8

ATHENS, GR - Reviewed by ARTURAS - 19 April 2022

" All good "

" Overall the pick-up and drop-off were very efficient. The vehicle wasn't the cleanest though, including the inside of the car. Also, even though the company states a full-to-full fuel policy, I receive a car with 1/4 of the tank and was asked to return the same which, as one can imagine, is difficult to manage. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

CHANIA, GR - Reviewed by SUSANA - 29 October 2021

" Reassuring to book with Autoeurope "

" Very straightforward. Even when we thought we had lost keys they gave us advice to minimise cost "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HERAKLION, GR - Reviewed by JAN - 12 October 2021

" Everything OK "

" Smooth and easy "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HERAKLION, GR - Reviewed by MAREK - 12 October 2021

" I can recommend "

" Easy process "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHANIA, GR - Reviewed by MARIUS - 04 October 2021

" Very smooth reservation via AutoEurope! "

" The rented car (Toyota Auris) was transformed @reting office into a Suzuki Baleno - considered it a downgrade at the same paid price. "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 7

RHODES, GR - Reviewed by AMY - 26 September 2021

" Easy to use "

" To find the shuttle bus at the terminal was very hard but the rest of the service was good. Would use again "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 5
Condition of the Vehicle: 9

CHANIA, GR - Reviewed by MIHAI - 24 September 2021

" Overall was OK! "

" The condition and cleanliness of the car were poor. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 5

HERAKLION, GR - Reviewed by ROLANDS - 24 September 2021

" Before the reservation read many bad reviews but still ordered the car thru abbycars, but for us everything went smoothly. We got the car, read the rules, didn't went off-road and didn't had any problems with the Abbycar. The drop-off was easy and fast and no hickups. Would use them again. "

" Before the reservation read many bad reviews but still ordered the car thru abbycars, but for us everything went smoothly. We got the car, read the rules, didn't went off-road and didn't had any problems with the Abbycar. The drop-off was easy and fast and no hickups. Would use them again. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

THESSALONIKI, GR - Reviewed by PETER - 17 August 2021

" x "

" x "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

ZAKYNTHOS, GR - Reviewed by ALEXANDRU - 17 August 2021

" I would have liked a better car than the Suzuki Baleno, with a better clutch and dampers, or a better price on this one, but I can't complain. Everything was great. And it was mid-season. "

" Fast pickup, location was within 2 minutes of the airport. Fast procedures, nice explanation of the terms. We were presented the previous scratches of the car, which was pretty new. Abbycar didn't force or try to sell their own insurance, this is the first time I ever encountered this. I liked it. The girl at the counter felt really friendly. The car was clean. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HERAKLION, GR - Reviewed by MINH - 05 August 2021

" The experience with autoeurope was very professional, as usual. The experience with Abbycar was terrible. I will continue to use autoeurope, but I'll never choose Abbycar again. "

" They are dishonest! They quote a low rental price but make money by overcharging you when you return the car with a scratch (not a bump). They charged me 510 E for a scratch in the rear bumper. A little bit of paint surely doesn't cost that much! Of course it's in the fine print of the contract. But when you rent the car on autoeurope's website, you're not told about that. They also charged me 150E for "extremely dirty inside". It was NOT! I have rented dozens of cars over the years. I never had to pay any extra money for cleaning. My advice: don't get attracted by Abbycar's low quoted rental price. Choose a reputable company! "

Value for Money: 2
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 8

ZAKYNTHOS, GR - Reviewed by TOM - 30 July 2021

" I did not authorize this transaction! This company deducted this amount from my account that I did not agree with. It was practically a robbery!! EXPRESS MON EPE €632,40 Disputed €632,40 27/07/2021 Attached are pict. Of the damage to the car from the 3rd party. The charged amount is a robbery. I demand a full refund as the amount way exceedes the damage!! They made me sign this fraud as they knew I had a plane to catch and I was in a hurry!! "

" I did not authorize this transaction! This company deducted this amount from my account that I did not agree with. It was practically a robbery!! EXPRESS MON EPE €632,40 Disputed €632,40 27/07/2021 Attached are pict. Of the damage to the car from the 3rd party. The charged amount is a robbery. I demand a full refund as the amount way exceedes the damage!! They made me sign this fraud as they knew I had a plane to catch and I was in a hurry!! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 3

KEFALONIA, GR - Reviewed by KATJA - 24 July 2021

" You dont exolain isurance well, even though I paid extra insurance with you, the car rental asked me 2000 euros deposit or to pay their extra insurance of 75 euros. So I paid, because they do not recognize your insurance. You should clearly state that on your website. Pointless to pay insurance with you when they ask us to pay again. "

" You dont exolain isurance well, even though I paid extra insurance with you, the car rental asked me 2000 euros deposit or to pay their extra insurance of 75 euros. So I paid, because they do not recognize your insurance. You should clearly state that on your website. Pointless to pay insurance with you when they ask us to pay again. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

RHODES, GR - Reviewed by VALENTIN - 21 July 2021

" Not a pleasant one. "

" Car was in an such a bad condition I have worries it can brake. Time to wait until car was delivered almost 1 hour. I want to cancel the reservation but it was nonrefundable. Policies mention full tank -> full tank was just for fun. Tank was almost empty. "

Value for Money: 5
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 3

THESSALONIKI, GR - Reviewed by ADNAN - 14 July 2021

" The customer service on the counter used fear approach about full insurance and how much it will cost if I made accident, also, she said no assistance if the car will be stopped working , I have to pay lots of money to get assistance on the Road, I had to buy that service for additional +40 euros since the car was old 2017 To be fair car was well paint and clean but mechanics dash board kept having some emergency light on which make me uncomfortable to drive and kept my trips short "

" The car was little old 2017 and the gear was not smooth, I expected a newer car "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 4

CORFU, GR - Reviewed by MARIA LOUIZA - 24 June 2021

" OK "

" The deposit blocked from the credit card is too high. 1.143 Euros deposit for a 152.36 Euro rental fee for 10 days rental of a super small car is disproportionate. Especially when other companies block about 400 Euros for similar rentals. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHANIA, GR - Reviewed by ALEKSI - 17 June 2021

" Overall I am satisfied with the services of Autoeurope, so use them regularly. "

" We had no problems renting the car, even though it was around midnight. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CORFU, GR - Reviewed by LUCINA - 10 June 2021

" indeed my experience generally with auto europe was satisfying (I am complaining about the office in corfu`) "

" they didn't pickup me at the airport and I get there by walking for about 1 km "

Value for Money: 6
Efficiency of Counter Staff: 5
Expediency of Drop-off: 7
Condition of the Vehicle: 10

ATHENS, GR - Reviewed by ALEXANDROS - 10 June 2021

" Very satisfied "

" First time used but left me fully satisfied. I will use again. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

THESSALONIKI, GR - Reviewed by VASILEIOS - 07 January 2021

" One of the easiest cooperations with car rental companies "

" Very friendly. Quick and polite. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 8

ATHENS, GR - Reviewed by RARES - 06 November 2020

" Quick and reliable. "

" Nice staff, quick pick up and drop off formalities, good car condition. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

THESSALONIKI, GR - Reviewed by SOFIA - 25 October 2020

" I have always booked cars through you site. I am very satisfied with your excellent service, price, cars and communication. "

" Everything went according to schedule. I was picked up on time, the office is established near the airport. I was given a very nice car of the year 2000. The service was excellent. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHANIA, GR - Reviewed by SONJA - 10 October 2020

" ok price "

" long waiting for the car "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 8

SANTORINI, GR - Reviewed by GORAZD - 05 October 2020

" no comments "

" no comments "

Value for Money: 3
Efficiency of Counter Staff: 3
Expediency of Drop-off: 6
Condition of the Vehicle: 7

RHODES, GR - Reviewed by FLORENTIN - 05 October 2020

" Very good, as usual! "

" Everything was better than expected. The transfer from and to airport, corona measures, the car. The only negative thing I can think of is we received the car with 3/8 fuel. It is difficult if not impossible to return the car with the same level. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HERAKLION, GR - Reviewed by GEORGIOS - 02 September 2020

" Perfect ! "

" Very kind employees Very nice and clean car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHANIA, GR - Reviewed by ANDREI - 31 August 2020

" It is the second experience with Auto Europe and both of them were very good. I will definitely use Auto Europe for all my future car rentals. "

" Abbycar office is 7-8 min walking for Chania airport. There two desks for processing the orders, but only one was open and the process took 10-15 min for each car and we had few persons in front. "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 8

CHANIA, GR - Reviewed by MADIS - 23 August 2020

" Everything was smooth and convinient "

" Car was clean and new "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HERAKLION, GR - Reviewed by MICHEL - 19 August 2020

" Idem "

" You order a Nissan Qaskhay and then get a KIA instead. It's seen as similar vehicle but in reality it's much less. "

Value for Money: 3
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHANIA, GR - Reviewed by ELEFTHERIOS - 17 August 2020

" Good choice for Crete explorance. "

" Helpful and polite staff. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HERAKLION, GR - Reviewed by ZORAN - 12 August 2020

" Best price comparison table among all online search engines, love to use it. Simple booking, clear renting conditions. "

" The pick up and drop off went very smoothly, with no waiting. The staff is very nice and explains everything. The office location description should be improved, however - it is not 30 m away from arrivals desk, as written, but more like 300 m, outside the terminal building. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

RHODES, GR - Reviewed by NIKOLAOS - 29 July 2020

" Very good "

" Perfect "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ATHENS, GR - Reviewed by APOSTOLOS - 13 July 2020

" ok "

" ok "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ATHENS, GR - Reviewed by KYRIAKOS - 20 February 2020

" Everything perfect "

" Everything perfect!! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ATHENS, GR - Reviewed by SOTIRIS - 30 January 2020

" Everything perfect "

" Everything perfect "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

THESSALONIKI, GR - Reviewed by MEIDAN - 23 January 2020

" Always good "

" All was good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

THESSALONIKI, GR - Reviewed by DIMITRIOS - 08 January 2020

" You are highly responsible for the fraudulent practices I had the unluckiness to experience from your partner ABBYCAR. The most irritating and misleading is that during a customer makes a reservation in your site you place comments from satisfied ABBYCAR customers just next to the reservation form that rate ABBYCAR with 5 stars in TRUST PILOT. But the real rating of ABBYCAR in TRUST PILOT is 2 stars only and the comments are a total disgrace for ABBYCAR and you AUTO EUROPE that you promote them. "

" Beware! Monstrous scam! We were charged 920€ for a preexisted bumb!!! In detail: We were given a car that was full of scratches and bumbs all over the car. They refused to give us another one. We found very difficult to note all marks in the relative damage form. So it was not a surprise we did not note in the damage form a bumb that it was hard to notice, because of the absence of light during pick up. We attach pictures of the damage on an Economy category car (Nissan Micra) with 35.000 km and innumerable scratches and bumbs to get an idea for the excessiveness of the charge. We paid for 11 days hire in Christmas high season 98€ rental fee, and in the damage charge of 920€ they include 320€ for their costs and lost revenue(!!), 500€ for the damage repair and 100€ VAT(!!). It is very clear that their strategy is to make lots of money by charging for scratches that they deliberately discover during car return. They do not repair the cars because so they increase their chances that the customer will not note preexisted damages and then will have to pay for them. They do not have a list of charges like Goldcar for example and they do not officially define what a scratch is. The testimonies and the grade they get in TRUST PILOT says it all for ABBYCAR. The question is what do the Greek authorities do about that! Me I am going to sue them, along with the broker Auto Europe that made the reservation. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

ATHENS, GR - Reviewed by KONSTANTINOS - 07 January 2020

" Excellent quality of service "

" Excellent quality of service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

THESSALONIKI, GR - Reviewed by ABRAHAM - 30 December 2019

" Best price overview. Clear explanation what's included "

" I was surprised of two things. 1) Abby car blocked 1150€instead of 1000€ . 150 working expesenses. 2) I thought that a second driver was free of charge, but they said it cost additional 5€ every day. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ATHENS, GR - Reviewed by IOANNIS - 15 December 2019

" More than perfect "

" Perfect car! very friendly and kind staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SAMOS, GR - Reviewed by MANOLIS - 29 October 2019

" Excellent company "

" Very friendly staff. Clean car and in good condition. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CORFU, GR - Reviewed by BENNO - 20 October 2019

" All is good! "

" All is good! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHANIA, GR - Reviewed by PAVLOS - 14 October 2019

" I have used Auto Europe before not sure If I will use them again. "

" Well obviously there is lack of communication. I have already state my compliant. We were not able to take the car due to the credit card. However we have used the same card in the UK and never had any issues. Most probably is not the correct wording to use. Also we asked that the car to be put in my Name Mrs Pavlou using my credit card and putting my husband as a name driver, we was told the voucher is not transferable. Such great customer service and an easy 60.00 Euros. Walked out and into the next car hire company and hired a car with no issues in my husbands name and using his card. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 1

ATHENS, GR - Reviewed by TOOMAS - 02 October 2019

" we are satisfied "

" good and fast "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 9

ATHENS, GR - Reviewed by MIHHAIL - 30 September 2019

" Met at the airport, taken to the office, quickly issued. Returning the car is also very fast, delivered to the airport "

" The guys are very professional! I liked everything! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ATHENS, GR - Reviewed by FRANCESCO - 04 September 2019

" see point 3 "

" I can talk for your Athens branch only. There was only e little problem with the drop off the car. I try to explain. The branch in not at the airporta but a six kilometers far. I think is more is to deliver back the car if there is a little maps of the road from pick up area, close the airport, and the office. Not everyone have a navigator to find the way. More, on the invoice and on the receipt or other documents its better display the address of the operative office and nont only the legal site. Bye F.C. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 5
Condition of the Vehicle: 10

THESSALONIKI, GR - Reviewed by RACHEL - 01 September 2019

" It was a positive experience indeed. "

" Friendly and helpful staff. The Fiat 500 (diesel) was a great car, was fun to drive and had awesome fuel efficiency. The drop off was super smooth and we had a great connection with getting shuttled to the airport where we caught the bus into the city. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHANIA, GR - Reviewed by IOANNIS - 27 August 2019

" Smooth and efficient "

" Everything went smooth. New car in good condition. Polite stuff "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 8

CHANIA, GR - Reviewed by ANDREAS - 21 August 2019

" The same comments as before "

" Overall the experience was very positive, the only thing i have noticed is that the staff during the drop off and check out tried twice to accuse me for a bent that the car had. In both cases (was the same spot) i referred them to the contract where it showed that the accident was noticed from previous client. I found it quite dissapointing that the staff didnt check the contract first before they examined the car. As if they were trying to find a reason to charge me the famage! "

Value for Money: 9
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ATHENS, GR - Reviewed by RAIMONDAS - 12 August 2019

" OK "

" Only 14000 km run car had quite numerous scratches "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

RHODES, GR - Reviewed by GUNNAR - 07 August 2019

" I was told by Abbycar that the car was not really insured (only up to 900€ of damage, the rest from my own pocket), so I had to take a Full Collision Damage Waiver extra. The car itself was allright, but I will not rent a car through Auto Europe again. "

" See 5 "

Value for Money: 6
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 10

RHODES, GR - Reviewed by IOANNIS - 02 August 2019

" It is 9 out of 10 "

" It is 9 out of 10 "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

RHODES, GR - Reviewed by TOMAS - 23 July 2019

" we picked one car, gave another everything is written in very small letters. read carefully. "

" we picked one car, gave another everything is written in very small letters. read carefully. "

Value for Money: 1
Efficiency of Counter Staff: 2
Expediency of Drop-off: 7
Condition of the Vehicle: 1

HERAKLION, GR - Reviewed by DEMETRIS - 13 July 2019

" Not a good one. "

" Booking was made and changed for a car with insurance as stated on my reservation. The counter staff indicated for me on the contact small print (which is my fault for not reading) that Autoeurope DOES NOT PROVIDE INSURANCE and I had to pay extra. The car was a complete wreck but it was that one or another wreck. The only good thing out of all this was the counter staff. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 1

CHANIA, GR - Reviewed by CONSTANTINOS - 09 July 2019

" Everything was very good! "

" Very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HERAKLION, GR - Reviewed by MARTYNAS - 25 June 2019

" Very old cars. "

" Very old cars. "

Value for Money: 5
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 2

ZAKYNTHOS, GR - Reviewed by SORIN - 07 May 2019

" Very friendly Abbycar staff, clean and new cars for rental "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CORFU, GR - Reviewed by MARTIN - 06 May 2019

" Great service good price "

" Great service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HERAKLION, GR - Reviewed by ANDREAS - 24 April 2019

" Next time I will rent directly from a major provider. "

" Offered was a Volvo V70, we received a Fiat TIPO. This is not the same vehicle category. "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 5
Condition of the Vehicle: 8

HERAKLION, GR - Reviewed by FILIP - 23 April 2019

" Good overview of all the different rentals "

" Abby car is a lowcost rental , so getting a car with 100,000 km and 15 years old is possible ....... but its drivable "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 5

ATHENS, GR - Reviewed by HAIM - 30 March 2019

" Good experience and good service. "

" The ar was very easy to drive, but the heating system was operated not good. The klutch smoked durig driving. The stuff of Abbycar were exelent. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

ATHENS, GR - Reviewed by EVANGELOS - 14 March 2019

" Excellent until now. I am in process of refund for my ... new damage. I hope it will end well . "

" 950 euro for a little scratch on rear bumper of a basic Nissan Micra !! "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 9

ATHENS, GR - Reviewed by DAVID - 03 February 2019

" We should have been given updated information from Auto Europe on how to contact Abbycars on how to get from the airport to there pick up point. "

" Overall a good experience just one grumble was the return when they tried to charge us for damage to the car. That was not our fault. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 6
Condition of the Vehicle: 10

ATHENS, GR - Reviewed by LEONIDAS - 14 January 2019

" I would like to express my complaint about the company that you contracted my car hire service. When they got me and we got to the offices that are the cars, they offered me a lower-class car. Specifically they was offered me Nissan March 1.2 Small size car. The car I had booked was Toyota Auris Or similar. When I complained and I said it was a lower class car the car that they was offered, they answered it was the car is in the same category as the one I booked and they example me that the car has 4 wheels and 5 seats and they wanted to make me crazy. They give me after long discussion Manual car. They broke my holidays and they was not polite people at all. I don't know if you can offered me back any compensation. I an waiting you are answer "

" I would like to express my complaint about the company that you contracted my car hire service. When they got me and we got to the offices that are the cars, they offered me a lower-class car. Specifically they was offered me Nissan March 1.2 Small size car. The car I had booked was Toyota Auris Or similar. When I complained and I said it was a lower class car the car that they was offered, they answered it was the car is in the same category as the one I booked and they example me that the car has 4 wheels and 5 seats and they wanted to make me crazy. They give me after long discussion Manual car. They broke my holidays and they was not polite people at all. I don't know if you can offered me back any compensation. I an waiting you are answer "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ALEXANDROUPOLIS, GR - Reviewed by DIMITRIOS - 06 January 2019

" I think that the minimum that you have to do is a full refund. "

" The car was extremely dirty and not the category that I had asked. Moreover it had 3/8 fuel and not 8/8 as it was expected. "

Value for Money: 1
Efficiency of Counter Staff: 2
Expediency of Drop-off: 2
Condition of the Vehicle: 2

HERAKLION, GR - Reviewed by ZACHARIAS - 04 January 2019

" xxx "

" xxx "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

ATHENS, GR - Reviewed by STYLIANOS - 31 December 2018

" Excellent! "

" New car, express and super service! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HERAKLION, GR - Reviewed by ANDRÉS - 01 December 2018

" The whole experience was absolutely perfect. "

" I feel totally satisfied with Abbycar. Trustable and kind people. Thank you so much! :-) "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HERAKLION, GR - Reviewed by ANTHONY - 06 November 2018

" . "

" Very bad service try to make extra money on our back. Arrogante staff "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

ATHENS, GR - Reviewed by CHRISTOS - 21 October 2018

" Easy to navigate web site. "

" Great value, and free upgrade to a larger vehicle. Car wasnt clean on the outside, had a ruther large dent on the side doors, and the widshield fluid wasnt working, but for the price and service still very satified. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 7

SANTORINI, GR - Reviewed by ROBERT - 20 October 2018

" The car itself had about 84000 km on the odometer, and the clutch took some getting used to, because the engagement point was too high, in my opinion. But it got the job done. I would consider using ABBYCAR again, but I would also consider paying a little more for the companies right inside the airport, especially if their price includes GPS. "

" I declined the GPS option, because its cost would have increased the rental price by 57%. I tried to decline the CDW, not to reduce the price, but because it is required by Bank of America to "activate" the full collision coverage provided by their credit card. That of course makes no sense, but I was unable to get any explanation from BoA. That policy is waived in countries that require CDW by law, such as Italy, but not Greece. However, the Greecian ABBYCAR rep insisted that I could not decline the CDW, even when I explained the BoA policy. And he could not explain any of it either. I left the office not actually sure what coverage, if any, was in effect!! Fortunately, there were no damages to the car, so I didn't have to find out. I wish, for the next person's sake, that ABBYCAR and BoA would work together to clarify the CDW options.. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

ATHENS, GR - Reviewed by MARK - 17 October 2018

" Car had engine problems. I tried getting a replacement but they said it was fine (even though it obviously wasn't). Car was getting roughly 12-15 l/100km, so I lost alot of money on gas. "

" Car had engine problems. I tried getting a replacement but they said it was fine (even though it obviously wasn't). Car was getting roughly 12-15 l/100km, so I lost alot of money on gas. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 7
Condition of the Vehicle: 1

ATHENS, GR - Reviewed by ROBERT - 16 October 2018

" I always feel comfortable using autoeurope and I have so since 2010. "

" Everyone was there serviceminded, polite and were there for the customer. I had difficulty in finding the shuttlebus, because it was parked behind another bus (the touristbus area was full) and the driver did not have a sign with him when standing on the pavement. A mobile sign is recommended. The car was in good condition, except the esp/esc system was faulty and the start/stop function had a fault. However, when I told the expedient about these she thanked me for pointing them out and they would have them looked at. Abbey car in Athens is the very best I have tried. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MILOS, GR - Reviewed by JOHN - 11 October 2018

" Have used Auto Europe before and usually it goes efficiently "

" Forgot to pick us up from the airport Contact number on the voucher was incorrect Seven phone calls made by a member of another car rental firm got them to come to the airport Car was old with many dents - rear hatch struts faulty resulting in a hit to the head. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 1
Condition of the Vehicle: 4

RHODES, GR - Reviewed by THEDOROS - 04 October 2018

" Would highly recommend again "

" The best service ever...Highly recommend "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

RHODES, GR - Reviewed by ANGELO - 28 September 2018

" we would definitely use AbbyCar again "

" Anthony was extremely helpful but the entire staff was amazing. I didn't' realize there was a lever to be lifted to go into reverse on the FIAT 500, thankfully someone from the hotel staff did and was able to get me to back out of an awkward area I was stuck in. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

THESSALONIKI, GR - Reviewed by YOAV - 27 September 2018

" I did not get any support from Auto Europe till now although I have send some mails. They only ask me to fill more and more forms. I would like to get my money back for some thing that I did not use. Moreover I payed much more for a car because I rented it on the spot. "

" They did not what to lease me a car because of my driving license. Went to a Hertz and leased a car there with not problem. I would like to get my money back. This happened ti me for the first time in my life. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

RHODES, GR - Reviewed by ARTEM - 25 September 2018

" ABBYCAR considered that during the time I used the car - it was damaged and charged me for 871 euros. ABBYCAR staff said that AutoEurope will reimburse me for expenses, since I had purchased insurance in the framework of the reservation. They prepared the relevant documents and gave them to me for further transfer to AutoEurope. How can I transfer documents and receive a refund? Also I want to note that I did not agree with this situation. I will explain. I took the car night late, in the dark, and defect that was found during the return (in the afternoon) is scratch of doorstep, it was not marked in the map when inspecting the car (as I did not see it in the dark). At car drop off , I explained we apparently missed this defect when car dropon, because to get such damage I had to run over balk and get a fairly tangible impact on the car, but there weren't any accidents Nevertheless, the employee of the landlord, on an unknown basis, considered that this was a fresh damage. Also, the methodology for calculating the amount of damages is not entirely clear - defect was , it is available in the documents that they accompanied me. I ask for help to consider my issue "

" ABBYCAR considered that during the time I used the car - it was damaged and charged me for 871 euros. ABBYCAR staff said that AutoEurope will reimburse me for expenses, since I had purchased insurance in the framework of the reservation. They prepared the relevant documents and gave them to me for further transfer to AutoEurope. How can I transfer documents and receive a refund? Also I want to note that I did not agree with this situation. I will explain. I took the car night late, in the dark, and defect that was found during the return (in the afternoon) is scratch of doorstep, it was not marked in the map when inspecting the car (as I did not see it in the dark). At car drop off , I explained we apparently missed this defect when car dropon, because to get such damage I had to run over balk and get a fairly tangible impact on the car, but there weren't any accidents Nevertheless, the employee of the landlord, on an unknown basis, considered that this was a fresh damage. Also, the methodology for calculating the amount of damages is not entirely clear - defect was , it is available in the documents that they accompanied me. I ask for help to consider my issue "

Value for Money: 1
Efficiency of Counter Staff: 9
Expediency of Drop-off: 1
Condition of the Vehicle: 9

HERAKLION, GR - Reviewed by SIMON - 24 September 2018

" Overall great experience "

" Car in great condition, car return was a bit picki about some scratchers. Luckily they made video of car beforehand so we had a look at it only to see the scratches were allready there bofore. Same happend a customer before me. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 7
Condition of the Vehicle: 10

HERAKLION, GR - Reviewed by AUDRIUS - 24 September 2018

" Do not know whose fault it was as I choose the full insurance before paying, only by picking up the car from rental I found out that the insurance is not full. I have never meet such problem before. "

" The worst experience I ever had, very rud staff, never recomend to anybody, Had to pay additional cost to get full ensurance. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 6

RHODES, GR - Reviewed by DIMITRI - 19 September 2018

" amazing! i loved it. "

" Great company. all was amazing. good service. was 70% less in price than any other company. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ATHENS, GR - Reviewed by GEORGE - 18 September 2018

" keep up the good work "

" very happy "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

THESSALONIKI, GR - Reviewed by LEFTERIS - 14 September 2018

" perfect. "

" All was perfect and the free upgrade of car (nissan qashqai auto) was very pleasant surprise. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ATHENS, GR - Reviewed by KONSTANTINOS - 02 September 2018

" Booked the night before and got what I needed. "

" Polite and friendly personnel. Car with low mileage and in general terms clean. Excessive amount blocked on my credit card (1150€ for a very small car). Also it seems that it will take 3(!!!) weeks to unblock it. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

CHANIA, GR - Reviewed by NICOLÒ ANGELO - 31 August 2018

" I called the helpdesk and the guy could have been nicer. He kind of cut off the conversation after a while... "

" The employee wanted me to sign the dorm that indicates the car conditions before inspecting the car. Only after insisting I got to inspect the car first and then sign. Also she proposed me an extra 70-€-insurance to reduce the deposit amount while I was already covered by auto Europe full cover. "

Value for Money: 7
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 8

HERAKLION, GR - Reviewed by SHAHAF - 22 August 2018

" Taking the car took about 1 hour. There was a message regarding an urgent services needed for the airbag. Hand-break was weak. Gear was hard to control. "

" Taking the car took about 1 hour. There was a message regarding an urgent services needed for the airbag. Hand-break was weak. Gear was hard to control. "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 4
Condition of the Vehicle: 1

THESSALONIKI, GR - Reviewed by NIKOLAOS - 20 August 2018

" will continue using autoeurope! "

" friendly staff and efficient "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 8

ATHENS, GR - Reviewed by GIEDRIUS - 29 July 2018

" .,. "

" .,. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 7

THESSALONIKI, GR - Reviewed by KAREN - 22 July 2018

" very nice "

" good "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 8