Auto Europe
- North America
- Central America
OK MOBILITY GERMANY CUSTOMER REVIEWS
- 8.3
- 8.3
- 8
- 9.3
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
OK MOBILITY GERMANY Car Rental Reviews
Average Rating for OK Mobility :
MUNICH, DE - Reviewed by MATAN - 17 March 2025
" Very good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by SAMI - 22 February 2025
" It is very informative to see all the different car rental companies at once, but there was no information about the extra fee for going abroad from the pick up location until in the voucher. So you could not really compare the final price. "
" The car had parking disc, and winter tires, but no snow brush. Snow brush is almost as vital in winter as winter tires "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
FRANKFURT, DE - Reviewed by PETROS - 30 October 2024
" The insurance you sell beforehand. It is problematic in terms of indemnity and the rental Cos highlight so in order to make the customer to feel unsafe and buy their insurance. So, one who doesn't know, will pay twice in order to be on the safe side. That is very tricky and not nice at all if you want to look nice "
" everything was great except for the 1st experience in locating the desk. The desk at Terminal 1 was closed, the service is provided only at Terminal 2 and nobody notified me accordingly. As a result, I suffered 20' searching around to figure out where to go "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by KAI MAN - 16 September 2024
" prices are fair and acceptable "
" pick up process too long, was waited for about 30 mins to get the car "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 8
FRANKFURT, DE - Reviewed by FRIEDHELM - 15 September 2024
" Very disappointed "
" Not professional. staff need training "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 2
MUNICH, DE - Reviewed by CARLOS - 14 August 2024
" Everything ok "
" Everything was okk "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HAMBURG, DE - Reviewed by TODOR - 07 August 2024
" Всичко беше точно ! "
" Всичко беше точно ! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MUNICH, DE - Reviewed by DORIN - 03 August 2024
" Positive "
" good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by FATMIR - 21 May 2024
" Easy to pick and easy to leave the car. Car had no problems! But MG cars spend lot of petrol! "
" Everything was OK and renting was easy going! "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FRANKFURT, DE - Reviewed by SELAHADDIN DENIZ - 29 April 2024
" It was a good experience and I will always use for my future rental plans. "
" Very fast and very easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by GENNADY - 06 March 2024
" Everything was very good! I didn't have any problems at all. "
" I was a bit disappointed with the extra charge for traveling to other countries. I'm not sure, maybe it exists also in other rental companies, but I've never seen it before. Last time I rented the car for a similar trip here in Munich exactly two years back, and there was nothing like that. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MUNICH, DE - Reviewed by PAUL - 26 February 2024
" Ok. "
" The only negative experience was the price for border-crossing (Austria), 108 euro. Comparing with the rental price, it is too much. And I find out the price only at the pick-up time. Until now, at the others companies, no charging for border-cross. Thanks! "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
HAMBURG, DE - Reviewed by ALEXANDER - 18 February 2024
" Always easy and flexible! "
" Rented with OK MOBILITY four times over the last month. Three times there was an issue which took extra time to resolve. First time they claimed I had damaged the car, but the damage was preexisiting. Fortunately I had picture to prove it. Second time they claimed I had removed the spare tyre from the car... After discussion it was agreed there was no tyre to start with. Finally they gave me a car which the key would not turn and therefore the car would not start. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 4
MUNICH, DE - Reviewed by ERVINAS - 14 February 2024
" Ok "
" Ok "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by DRAGOS - 01 February 2024
" It is important that Auto Europe provides all necessary information on the voucher. Calling to customer service takes too much time and can only be avoided if appropriate information is provided. Thank you! "
" The contact information written on the voucher was not useful. There was a Spanish phone number that nobody answered. OK Mobility had closed their Terminal 1 Counter. This I found out from AVIS counter. Not being able to contact them, I checked the OK Mobility website and found the information about location of the Terminal 2 counter. The counter staff was very nice, fast and helpful. The car had been cleaned inside and outside, just that the inside still had traces of a dog that had been all around the car: spots on the dashboard, elbow rest, door panels and rear glass. The car smelled very badly because of the dog that had been in the car. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
MUNICH, DE - Reviewed by KIERAN - 28 January 2024
" Very disappointed with the service I got from Ok Mobility "
" I did not receive the type of car I booked, there did not seem to be any cars available. "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 4
HAMBURG, DE - Reviewed by ALEXANDER - 21 January 2024
" Always easy with AutoEurope. "
" For the most part, everything went quite smoothly. However, there was exisiting damage on the car which was not originally quoted by the rental company. When returning, they claimede it was new damage. However, after a bit of review from the photos I took before starting it was agreed the damage was exisiting and it was not an issue. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by ATHANASIOS - 06 December 2023
" It was very difficult to communicate with the office in Munich Airport. "
" It was very difficult to communicate with the office in Munich Airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by GUY - 05 October 2023
" Good evening, renting the car through you from ok mobility was a very bad experience. During the vacation we needed a car help to rescue the car, all attempts to contact the company were unsuccessful, there was no answer on the phone, email and Instagram. A copy of a car license was left in the car, the police stopped us and we received a fine since the original is needed and not a copy. This time too we were not able to get the ok mobility company in any way. This is a difficult, intolerable and abnormal customer behavior that damaged our vacation. We will make sure to transfer this information in any possible way so that more people are not harmed "
" Good evening, renting the car through you from ok mobility was a very bad experience. During the vacation we needed a car help to rescue the car, all attempts to contact the company were unsuccessful, there was no answer on the phone, email and Instagram. A copy of a car license was left in the car, the police stopped us and we received a fine since the original is needed and not a copy. This time too we were not able to get the ok mobility company in any way. This is a difficult, intolerable and abnormal customer behavior that damaged our vacation. We will make sure to transfer this information in any possible way so that more people are not harmed "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 7
MUNICH, DE - Reviewed by AMIR - 04 October 2023
" Main point I was really disappointed about is finding out I had to pay 10€ extra per day for taking the car to Austria (which I assume is a very common use case with rentals in Munich). It increased the rental cost by 25% which is huge. At this price point I could have gone with almost any other well known car rental agency and get a better car and much more piece of mind. The guy at the counter finnaly found this buried in the contract but it should have been made very clear by you *before* signing the contract online. "
" Car offered was not as expected. Also, there were no other options at the same price level so had to take it. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MUNICH, DE - Reviewed by VALDIS - 31 August 2023
" it is ok "
" it is ok "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
MUNICH, DE - Reviewed by LEONHARD - 29 August 2023
" Overall a good experience "
" very friendly staff and car in seamless condition. High amount of deposit ( you should know because of Credit Card limit) "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
HAMBURG, DE - Reviewed by ANTHONY - 15 August 2023
" AutoEurope is fine, but it is not easy to see and compare the insurance conditions and car features, such as boot capacity. "
" Everything went well, except for having to search for the rental company desk at the airport (it was next to the arrivals exit and not with the other companies) and waiting to be served with a complicated customer before me. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 10