- North America
- Central America
EUROPCAR GERMANY CUSTOMER REVIEWS
- 9.6
- 9.7
- 9.7
- 9.7
- Overall Value
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
EUROPCAR GERMANY Car Rental Reviews
Average Rating for Europcar :
MEMMINGEN, DE - Reviewed by PLAMEN - 12 May 2023
" fast ! easy! convenient! "
" GOOD servise! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by FABIO - 12 May 2023
" convenient service without unnecessary complications "
" Everything as expected, nothing I can complain about. Price was fair. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
STUTTGART, DE - Reviewed by ZSOLT - 05 May 2023
" Don't know, it was okay I guess? "
" It was fine all the way, the drop off at Stuttgart was a bit confusing, would be much better to include it in the pamphlet and the info pages that are handed out, not just the pick-up! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MEMMINGEN, DE - Reviewed by KYRIAKOS - 15 March 2023
" Very satisfied "
" Very satisfied "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BONN, DE - Reviewed by RICHARD - 01 March 2023
" Auto Europe always good "
" Asked for a VW Polo, got a Hyundai i20 ands did not like the vehicle very much "
Overall Value: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
MEMMINGEN, DE - Reviewed by YAVOR - 27 February 2023
" Es war sehr gut! "
" Sehr Gutt! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by JOÃO - 25 February 2023
" Nice and easy! "
" Nice. "
Overall Value: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MEMMINGEN, DE - Reviewed by IVO - 16 February 2023
" Got free uprade. "
" Top car rental company "
Overall Value: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by ALEXANDER - 08 February 2023
" All right "
" All right "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AACHEN, DE - Reviewed by KOSTAS - 05 January 2023
" No problem, except the lack of invoice. "
" Didn't receive an invoice at the end of rental at airport of Dusseldorf. "
Overall Value: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NUREMBERG, DE - Reviewed by MARTIN - 05 January 2023
" I bought the zero excess package and it was unclear what was included. The rental company offered me extra insurance which what I thought I had already bought, but it covered additional things that the zero excess package did not cover. This should be much clearer, and I should be able to buy all insurance packages directly in auto europe to prevent being surprised by extra costs at the counter. "
" I had rented a compact manual BMW 1 series, but Europcar gave me a superior Audi A6 automatic. This was perfect since we were driving from Nuremberg to Berlin on the autobahn and driving the Audi was great. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MEMMINGEN, DE - Reviewed by KYRIAKOS - 20 December 2022
" Best experience mad value "
" Everything is nice and smooth. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by GOKHAN - 13 December 2022
" Brand new car, very efficient and friendly counter and drop-off staff, almost no queue at the pick-up office "
" Brand new car, "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by FLORI - 23 November 2022
" Super "
" Super "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by AHARON - 17 November 2022
" Overall, a smooth experience, except points above. "
" Everything went smooth - except: 1. Available vehicle for rent was CCAR - Opel Crossland - inferior in engine and ride quality from VW Golf proposed. 2. Car was rented under "zero excess" condition (higher price). The Europcar rep. explained that it is not different than "refundable excess". Meaning that, in case of an accident they will deduct 950 EUR excess which I will get eventually from Auto - Europe. This is the same as refundable excess, so I can't understand why I paid more for "zero excess". 3. Return procedure was too quick, as the rep. urged me to leave the keys and they will check it later. This procedure is prone to many "surprises" later where it is possible for them to indicate car damages, fuel not full, etc. "
Overall Value: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
FRANKFURT, DE - Reviewed by PETROS - 31 October 2022
" Nothing extraordinary happened which could trigger circumstances to check the quality of service. Except for Auto Europe should already know about problems as those mentioned above and make respective suggestions to rental companies "
" Very quick service. Upgrade of car but extreme lack of instructions. Could not switch the menu to English and make good use of the car (notifications, map, blue tooth, etc). Personnel should ask and help on that. Also, the contract docs I signed were in German which I do not speak. Last, the level of gasoline was 10-15euro lower than the full tank I was supposed to be handed over "
Overall Value: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
COLOGNE, DE - Reviewed by PAUL - 28 September 2022
" Staff in cologne europcar very helpful "
" Staff in cologne very helpful "
Overall Value: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
NUREMBERG, DE - Reviewed by STEPHEN - 25 September 2022
" We had no problems or issues with the rental car or process. "
" We had no issues with car pick up or drop off. Staff seemed efficient and polite. "
Overall Value: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HAMBURG, DE - Reviewed by TIMOTHY - 04 September 2022
" The issue needs to be addressed with the concerned individual & manager. "
" Unacceptable drop off, poor English & German, accusations of damage which clearly were not visible as captured by photographic evidence. The individual concerned persisted despite this, although the email condition report delivered over 3 hours later vindicated the position of no recorded damage. Highly unprofessional , unusual & unacceptable behaviour from the member of the drop off team. "
Overall Value: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 1 Condition of the Vehicle: 8
STUTTGART, DE - Reviewed by IULIAN - 10 August 2022
" Very good "
" Very good "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by MICHAEL - 18 July 2022
" The one way fee and cross-border fees should have been in my initial payment, otherwise it seemed ok. "
" The drop off was a bit confusing. "
Overall Value: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 9
HAMBURG, DE - Reviewed by KONRAD - 18 July 2022
" Efficient and friendly staff "
" Good service, great car "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TRIER, DE - Reviewed by JENNIFER - 10 July 2022
" Everything went as planned which is so helpful when one is on holiday and away from home! "
" Both the pickup and dropoff went smoothly and the car exceeded my expectations! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by ANNA - 07 June 2022
" excellent car, seamless rental procedure, great price "
" excellent car, seamless rental procedure, great price "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HAMBURG, DE - Reviewed by PAUL - 11 May 2022
" Convenient sevice "
" Easy and efficient "
Overall Value: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 9
MUNICH, DE - Reviewed by KARL - 17 February 2022
" Excellent. "
" Great car! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by DIMITRIOS - 15 February 2022
" Ok everything "
" Nice friendly "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by BYRON - 03 January 2022
" We booked easily online through Auto Europe, which facilitated our pick-up with Europcar. "
" We got our car relatively quickly. Even though we arrived at a different terminal from our scheduled pick-up, the assistant helped us access a very nice rental car. We easily dropped off the car even though it was in a different location due to sudden plan changes. Everything went smoothly, and we enjoyed the car. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by TRACY - 26 October 2021
" Very positive "
" Very smooth and fast pick up and drop off at Munich station. Fully satisfied with the car and service provided. Just a small comment that when picking up the car in the parking area on the 3rd floor it is very dark so not easy to assess the condition of the paintwork on the vehicle. Fortunately there were no issues this time but more lighting in areas for cars going out would be a good idea. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by ANDREAS - 21 October 2021
" Autoeurope service has always been great "
" Ok overall "
Overall Value: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MUNICH, DE - Reviewed by OLEGS - 07 October 2021
" Easy and smooth "
" Good cars and friendly staff "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ERLANGEN, DE - Reviewed by JOANNE - 06 October 2021
" Very friendly staff and a very efficient car in excellent condition "
" An excellent service. Highly recommended "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERLIN, DE - Reviewed by CAMILLA VILGAARD - 19 March 2021
" Top "
" Always a pleasure to rent cars at Europcar Alexanderplatz. Friendly staff and excellent cars "
Overall Value: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KIRCHHEIM, DE - Reviewed by DRAGOMIR - 31 October 2020
" We had a wonderful time driving along Germany "
" Wonderful experience "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by MINNA - 18 October 2020
" Nice and smooth. "
" Good service. Affordable prices. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MEMMINGEN, DE - Reviewed by EVI - 24 August 2020
" excellent "
" Excellent service "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERLIN, DE - Reviewed by JAN - 28 May 2020
" good as usual "
" Great, as usual "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FREILASSING, DE - Reviewed by MICHAEL PAUL - 04 February 2020
" Looking forward to renting again from Freilassing. "
" The car was a very good rental and the staff at the counter were very helpful. "
Overall Value: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HAMBURG, DE - Reviewed by EVGENY - 23 December 2019
" I had a big trip in two days about 800 km. Nothing to say, enjoyed the roads, the country, the car! ))) "
" Great and fast service! The car was given a class higher (which I am delighted with). A new, clean car, without a scratch. At the reception in Berlin, everything was quick without any problems. It's nice that the service works round the clock! Great work, I will book more))) Good luck "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MEMMINGEN, DE - Reviewed by JOVAN - 12 December 2019
" Super great "
" We are very satisfaid, we will use it's services again, thank you "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DORTMUND, DE - Reviewed by ADRIAN - 11 December 2019
" Very comfortable car and very good services.. "
" Everythings was fine. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COLOGNE, DE - Reviewed by TOMAS - 02 December 2019
" Next time I will choose the same "
" All services and car were absolutely OK "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOCHUM, DE - Reviewed by ASIF - 14 November 2019
" Very happy "
" All fast and good "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MEMMINGEN, DE - Reviewed by BOGDAN - 13 November 2019
" Everything was smooth "
" I receive a new car :) "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by ALEXANDRU - 10 November 2019
" It was wonderful 4 days trip "
" Quickly, Cheap and Easy "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by YURY - 09 November 2019
" Good guys to help you find a car, as Europcar site is often blank without any option. "
" Everything is fine, expected a Mercedes E class, but was given a BMW X5, which had every option imaginable. No queue, the manager was very friendly. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
BADEN BADEN, DE - Reviewed by GEORGIOS - 27 October 2019
" Very good service "
" Easy delivery of the car,nice new car,friendly staff especially at drop off,speaking very good English which is very important,quick return through bank of the amount guarantee .We are going to use this company again. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
STUTTGART, DE - Reviewed by EMMANOUIL - 14 October 2019
" QUICK SERVICE "
" POLITE STAFF PROFESSIONAL SERVICE "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DORTMUND, DE - Reviewed by CATALIN - 09 October 2019
" Good price, and I took and gave very fast the car. "
" everything was OK; I also received permission to go to Holland, after I call Hot Line. Very quick answer for this. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by OLEKSII - 20 July 2019
" everything was fine! "
" everything was fine! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MUNICH, DE - Reviewed by REEJU - 19 July 2019
" Overall good. "
" Good. However, call centre executive could have had better English skills. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by CHANAT - 23 May 2019
" GOOD SERVICE "
" GOOD SERVICE "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HANOVER, DE - Reviewed by FELIX - 19 May 2019
" One of my best rental experiences to date. "
" A very friendly, competent and personal service. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MEMMINGEN, DE - Reviewed by GEORGE - 03 May 2019
" Excellent experience, everything went smoothly. "
" Excellent experience, everything went smoothly. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by MOHAMMED - 17 January 2019
" They offered me a brand new car which was very clean and up to my expectations and the drop off afterwards was very easy. "
" The waiting time to register and pick up the car at Munich airport was the only downside as there are not enough staff to attend the large number of customers waiting to be served. "
Overall Value: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GARMISCH, DE - Reviewed by RUBEN - 17 January 2019
" REALIABLE AND EFFICIENT "
" VERY AFFORDABLE, REALIABLE AND EFFICIENT "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERLIN, DE - Reviewed by MIHA - 17 January 2019
" Ok "
" Ok "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by TIZIANO - 10 January 2019
" Satisfied "
" Courtesy and availability "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WUERZBURG, DE - Reviewed by BOYAN - 07 January 2019
" Fast renting and fast drop-off. Very nicely done! "
" I was very satisfied with the car the renting experience with europcar. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BADEN BADEN, DE - Reviewed by DIMITRIOS - 06 January 2019
" They give us an update car "
" Very helpful staff in Baden Baden airport "
Overall Value: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 8
PADERBORN, DE - Reviewed by DANIEL - 05 January 2019
" it worked fine, like it should "
" everything went smoothly. They even gave me an upgrade for free. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KONSTANZ, DE - Reviewed by ROBERT - 03 January 2019
" I got a super black friday deal with a comprehensive insurance package. "
" The car was spacious and well equipped for the category. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MEMMINGEN, DE - Reviewed by STOYAN - 06 December 2018
" As regular client of Auto Europe I was very pleased with the provided service "
" I was very pleased with Europcar service at Memmingen "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MEMMINGEN, DE - Reviewed by SERHII - 13 November 2018
" Very well "
" Thanks "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GOETTINGEN, DE - Reviewed by THEOCHARIS - 24 October 2018
" Easy to book and compare options. A good experience overall. "
" The prices are really appealing and if they stay at a similar level, I would most definitely recommend Europcar to friends and colleagues "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by TOMMY - 17 October 2018
" VERY GOOD EXPERIENCE "
" GREAT DEAL "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HANOVER, DE - Reviewed by GAZMEND - 11 October 2018
" Great experience. "
" Nice service, professional staff. Great. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HEIDELBERG, DE - Reviewed by CHIH-YUAN - 13 September 2018
" Recommend to use Auto Europe "
" Very smooth "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERLIN, DE - Reviewed by LUMINITA - 05 September 2018
" The experience was positive! "
" The staff was extremly kind and the car was over expectation "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NUREMBERG, DE - Reviewed by AIDAN - 22 August 2018
" easy and pretty good value "
" the car was very easy to collect, was very new and clean, and was very easy to drive. The drop off of the car was almost too easy, with nothing to sign or any checks. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MEMMINGEN, DE - Reviewed by ANTONIOS - 13 August 2018
" I felt a little bit uncomfortable with winter tires in summer. The car perfect and the staff very helpful "
" Everything was fine "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERLIN, DE - Reviewed by SPAS - 05 August 2018
" Ok "
" Ok "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by FENG - 23 July 2018
" good "
" professional "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MEMMINGEN, DE - Reviewed by IVAN - 17 July 2018
" Great "
" Great! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MEMMINGEN, DE - Reviewed by GABOR - 30 June 2018
" OK "
" OK "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MEMMINGEN, DE - Reviewed by OCTAVIAN - 26 June 2018
" We had a nice car. New car, execelent. "
" Very nice staff. They returned a luggage we forgot on the car. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
STUTTGART, DE - Reviewed by ALEXANDRU HORATIU - 24 June 2018
" Happy customer "
" Very friendly, precise and efficient "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by ADRIAN - 19 June 2018
" all is good "
" all is good "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10