Auto Europe
- North America
- Central America
KEDDY UK CUSTOMER REVIEWS
- 8.2
- 8.4
- 8.3
- 8.9
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
KEDDY GREAT BRITAIN Car Rental Reviews
Average Rating for Keddy :
LONDON, GB - Reviewed by MAHENDRA - 19 July 2025
" Value for rates "
" Counter staff busy on other activities "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 8
BIRMINGHAM, GB - Reviewed by DIOGO - 30 June 2025
" Easy and comfortable. "
" Staff was really great both during pick-up and drop-off. Very efficient. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LONDON, GB - Reviewed by SEVKET TOLGA - 12 June 2025
" Was easy on the web site "
" The car's camera system for parking was malfunctioning and not operating most of the time. During the first hour of our drive there was a very loud beeping coming from the car without any information or warning on the dashboard, not related to seatbelts or sped limit (those were separate and different). We talked with the emergency line as well but they couldn't help. Overall I believe we were given a malfunctioning car "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 2
LONDON, GB - Reviewed by GRAHAM - 01 June 2025
" Your prices are good i.e. low, but when selecting Keddy, it is handled by Europcar and they know the client paid less and have little respect for AutoEurope "
" The cars shown on your site are not available at the chosen location. The company then tries to push you to upgrade to something more expensive. If you don´t go for their suggestion you get something worth less than paid for. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 5
BRISTOL, GB - Reviewed by PENELOPE - 24 May 2025
" All very positive "
" Very charming and friendly member of staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by URMAS - 27 March 2025
" Fast and smooth service. "
" Actually it was autoeurope! "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by MARIA LEONOR - 09 March 2025
" Very smooth. Every member of the team super helpful. "
" Ifh, the counter staff, was very helpful and kind. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by ALEXANDER - 13 January 2025
" We have used this company many times now and every time we have been very pleased with the overall service. We did like the option to purchase excess insurance this time, which we don't always get. "
" We had to drop our car off in the evening and there was no one there to check the car, although this ran smoothly, it is always a little worrying to leave something without it being checked, hoping that it is how we left it the following day for inspection. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by PENELOPE - 30 October 2024
" I frequently recommend Auto-Europe to friends because it's a great way to get the best car rental deals at the dates and locations that you need "
" Clean, new car, swift and friendly checkin and easy drop-off "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GLASGOW, GB - Reviewed by LINDA - 18 October 2024
" Excellent "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JOHN JOSEPH - 15 October 2024
" Nothing else to add, other than that I paid the Dart Crossing fee late and will have to pay your charges. He ho. My fault. "
" All went very well. The agent who dealt with we on pick up was excellent. Very friendly and efficient. Thank you!!!n "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by LOUISE - 29 August 2024
" Al good with the car, pick-up and drop-off. "
" When I arrived at the airport there was no KEDDY desk, I had to ask around to discover that in fact it was Europecar that was dealing with my car. As you can imagine it would have been very helpful to have this information prior to my arrival. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by DAVID - 01 July 2024
" I always use Auto Europe when I book hire cars as it is without fail a cheaper and better option, and you still get to use the same major companies for peace of mind. "
" No signs for Keddy at the airport, the bus stop or at the car rental site so you need to know it is Europcar otherwise it could be very confusing. Staff were very friendly and I got a free upgrade. I didn't take their insurance as I had my own already organised with worldwideinsure.co.uk (cheaper), and they accepted that with no issues. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by JOHN MARSHALL - 26 June 2024
" As number 3 "
" Both Angus at the booking in desk and Jack at the return desk were very friendly and extremely efficient. G was also helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by ROBERT - 26 June 2024
" Easy collection and drop off - regular buses. Car good. Overall excellent. "
" Counter staff very efficient at Manchester but watch out for trying to upsell to a higher price vehicle with lots of very fast (and unclear) figures. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MANCHESTER, GB - Reviewed by SAMUEL - 14 June 2024
" Always the best price. "
" Always very helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by DAVID - 22 May 2024
" Absolute waste of time making these comments, you don't take any notice .. "
" I was delayed so arrived after the station was closed.. No car, No Contact from Keddy .. Payment in full.. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 2
LONDON, GB - Reviewed by STEPHEN - 12 May 2024
" Good car but always wary about hire company trying to make money selling extra insurance or upgrade then on return hoping to find something to charge for. "
" Better than Hertz..Difficult to check condition of car when picking up from dark car park at Gatwick. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by EDDIE - 10 April 2024
" excellent thanks again "
" excellent thanks again "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARDIFF, GB - Reviewed by MARGO - 18 March 2024
" Truly best service I have ever received ! "
" Most friendliest service at Cardiff airport by your representatives as well with check in and check out. Even helped with luggage Best service ever "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by NIKOLAOS - 06 February 2024
" Almost always I prefer Autoeurope to make a car reservation!! "
" Everything was fine. I hadn't got any problem all the rental periods. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by KAREN - 26 January 2024
" Auto Europe frequently have the best offers; the website is easy to navigate so booking a car is simple. The voucher and explanations are comprehensive and arrive by email expediently. "
" Sadly it's the 1st time I've had a bad experience with Keddy. I declined additional insurance but being in a hurry didn't notice I'd signed up to it - it cost me more than the car rental. The car had a condensation issue - so the windscreen froze on the inside, the heating system was feeble so took ages to warm the glass and then when frost was melting dripped on me and the dashboard. Both obscured visibility and imho was dangerous, hence the new ratings. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 1
MANCHESTER, GB - Reviewed by LESLEY - 26 December 2023
" Absolutely no problems at all. Thank you. "
" When I arrived at Keddy to collect my car, I was dealt with by Cash. He was most efficient and polite. The lady he served before me had been very difficult for him to deal with however he was perfectly professional with her. He is a good represenof the company. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
EDINBURGH, GB - Reviewed by MARTIN - 22 November 2023
" It was OK. "
" Everything was OK, but after returning I was chrged gbp52.38 with code 29K81321 for unknown reason to me. The rent was paid in advance and there were no comments when returning the vehicle. Tank was full. I asked for no additional insurance or anything else. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by NATALYA - 11 October 2023
" My booking was for a Compact SUV, which is several car classes above a compact car according to AutoEurope, but we were issued with a boy racer type car as Europcar (who issues the cars for Keddy) classifies the two vehicle types exactly the same. I have a toddler and aging parents and we really needed that little bit of extra space (not for suitcases but for the people as the car was supposed to fit 5 and would have really struggled with that), and my parents struggled to get out of the car which was very low to the ground. I was told by Europcar that I could get a bigger car and claim it back from AutoEurope, but it would be much better if the classification of the cars matched the booking process. I was really looking forward to having the slightly bigger vehicle and it was a negative start to our holiday because of it. "
" My booking was for a Compact SUV, which is several car classes above a compact car according to AutoEurope, but we were issued with a boy racer type car as Europcar (who issues the cars for Keddy) classifies the two vehicle types exactly the same. I have a toddler and aging parents and we really needed that little bit of extra space (not for suitcases but for the people as the car was supposed to fit 5 and would have really struggled with that), and my parents struggled to get out of the car which was very low to the ground. I was told by Europcar that I could get a bigger car and claim it back from AutoEurope, but it would be much better if the classification of the cars matched the booking process. I was really looking forward to having the slightly bigger vehicle and it was a negative start to our holiday because of it. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 3
LUTON, GB - Reviewed by NICHOLAS - 26 September 2023
" All OK. "
" All OK. Suggest that you rent the basic option through AR and if you want upgraded insurance, buy it from Keddy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MANCHESTER, GB - Reviewed by SHARON - 12 September 2023
" Overall customer service ok, car quality poor! "
" Offered an upgrade to 4x4 style MG but my circumstances made this unsuitable this trip. The car given was worn out, holes in driver side carpet, scratches, dirty stain marked seats, ignition entry 'shredded'. Considering this was a full price car, it would not have been out of place in a scrap yard. Europcar 'didn't' have any other option for me except the 4x4 style larger car. This is a first experience at the condition being so poor, as a regular renter from this location I expected more! "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
NOTTINGHAM, GB - Reviewed by ANDREW - 09 September 2023
" With Auti car ok. As mentioned the car was dirty both inside and out. Staff were doing their best but overworked "
" Dirty car both inside and out. Staff were doing their best but overworked "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 2
EDINBURGH, GB - Reviewed by AURIMAS - 30 August 2023
" Digital data transfer from AutoEurope to renting company can be a great improvement, because personal data must be fill 2 times: on AutoEurope website, and at renting place. So its understadable in modern time... "
" Very long time to get a car. The was not prepared on time, 1h late.... After renting around 260€ was colected, but I didn,t get an invoice, so I dont know for what was a payment... "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
LONDON, GB - Reviewed by MAHENDRA - 09 August 2023
" Always "
" Very efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ROGER - 31 July 2023
" A smooth rental. "
" Modern fleet at the car rental village. Efficient pick up and drop off with no problems.. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JEFFREY - 06 May 2023
" I have not received a final statement. "
" I have not received a final statement . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ALEXANDRA - 08 April 2023
" Everything went as expected, as it should be. Hence a 10 everywhere. "
" Everything went as expected, as it should be. Hence a 10 everywhere. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PETER - 03 December 2022
" Good price "
" Good value. Car in good shape however with quite a number of scratches etc, also high mileage 55500 miles plus "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
EAST MIDLANDS, GB - Reviewed by SARAH - 20 November 2022
" All good "
" Realised after I got home I bought the zero excess hire but they still took a deposit. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by ANNA - 17 November 2022
" As above "
" The headlights of the car were very mis-set and I meant to mention this to the staff on duty. I'd used the small scroll to set them as high as possible on normal beam but they were not displaying enough distance from the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MARK - 16 November 2022
" Easy to use website. Competitive but must remain so if I am to recommend you. "
" Rude counter staff hell bent on up sale. Tried all ways to tell me chosen vehicle was too small. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 4
BRISTOL, GB - Reviewed by STEVE - 29 October 2022
" As above. "
" Europcar trying to double sell excess waiver. No spare tyre and trying to sell roadside assistance to cover puncture. "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 1
LUTON, GB - Reviewed by RICHARD - 27 October 2022
" car was not good. missing aerial. dirty windscreen inside and out, broken wiper blade, not clean "
" car was not good. missing aerial. dirty windscreen inside and out, broken wiper blade, not clean "
Value for Money: 4 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 1
EDINBURGH, GB - Reviewed by KIM - 26 October 2022
" Perfect, nice to be able to get the full coverage with autoeurope instead paying way to much at the car rental itself. "
" Almost perfect! Brand new car, quick, no waiting line. However what annoys me a bit is that they ask if I want an upgrade, for about 15 pound/day. If I wanted that I would have booked that car in the first place... "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DAVID KIAN WEI - 16 July 2022
" Booking on Autoeurope was easy, efficient and affordable. Will use again. "
" All went well but car key battery went flat causing a huge panic in the middle of nowhere!!! These things should have been checked before car's rented out! "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 1
MANCHESTER, GB - Reviewed by PAUL - 21 June 2022
" It was ok but the price of hiring the car for 10 days was to expensive,for the standard of the car. "
" The car was not good and there was many scratches and dents,and the automatic gear box was poor. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
LUTON, GB - Reviewed by BRENDAN - 30 April 2022
" Very good company "
" Overall positive "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LONDON, GB - Reviewed by KATHRYN - 07 March 2022
" Car was clean and tidy, easy puck up and drop off "
" At Gatwick South terminal, Hassan was very helpful "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by TIMOTHY - 16 November 2021
" Auto Europe is a great service. "
" Everything just fine. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JULIAN - 04 November 2021
" Great all round "
" Great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DERBY, GB - Reviewed by CHRISTOS - 14 September 2021
" Your phone message says you open at 08:30am. I was trying it for all European time zones but this is wrong. You can be contacted after 09:00 CET. Please change so it's known to those who are trying to reach you by phone. "
" It's basically Europcar but it is not convenient when an airport office is closed over the weekend! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ANNA - 16 October 2020
" Unfortunately due to the issues raised above I will be unlikely to recommend auto Europe despite the initial transaction and booking process being straight forward - Europcar have unfortunately tainted this opinion. "
" Was very happy with the experience from start to finish of rental but have now been charged an additional amount after checking that there would be absolutely no extra charges when I took the car out and also again when I returned it. It is only a small amount but I have been charged additional costs nonetheless therefore i wouldn't recommend using Kesey/Europcar again - I have disputed the additional charges and am yet to hear what the outcome is. Unfortunately this happened to my husband and another friend when they last rented through Europcar - the additional charges were refunded as it was 'an error' but having now seen this happen three times I wonder how many 'errors' they get away with! The additional amount taken was unauthorised therefore I believe they are acting unlawfully - I await to see whether the additional charges will be refunded or whether I will have to pursue it further. "
Value for Money: 3 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 8
LONDON, GB - Reviewed by SHARON - 15 September 2020
" Very friendly staff. "
" Good "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LONDON, GB - Reviewed by PAUL - 30 March 2020
" Perfect as always "
" Very friendly and helpful staff. Nice new car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by FÉLIX - 08 March 2020
" No comments "
" No comments "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PATRICK - 27 February 2020
" Good, professional service but need to speed up customer waiting time. Not easy to find local garage for re-filling before return. Perhaps a note could be left in each car giving map and directions. "
" very nice vehicle in spotless condition when picked up. Had to wait a bit for service as only two collection staff on duty with one person just standing and watching them.. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DOUG - 22 February 2020
" My wife made the booking through you and noted the voucher number that came up on the screen, she was advised an email confirmation would follow to my email address which was the contact she provided and which you have contacted me on now. On arrival at Gatwick I asked her what company the vehicle was hired with and she said I should have an email with the information. I never received any email from you with this booking, your customer review is the first email I have ever received from you. My wife had taken a screen shot at the time of booking and this showed AVIS so we went to AVIS and produced the voucher number which they could not find any record of and said it was not in their format and had no vehicles avaialble for hire. We then went across to Europcar and presented the voucher number to them and got the same response that there was nothing on their system. We therefore hired a vehicle directly from Europeca as it was early evenining and we had a long driver. My wife emailed you on our return explaining the situation and asked for reimbursement of the payment and to ensure we had the funds returned also notified our credit card company to reverse the payment originally made. We have had no response to the email sent to you on 21 Februaty 2020. "
" Nt really able to comment and probably unfair clicking all the lowest comments about service as we never got to experience their service. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by PAUL - 20 February 2020
" Perfect. Help above and beyond. "
" Very friendly and efficient service, nice car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by NEIL - 08 February 2020
" OK "
" Standard UpSelling on collection needs to be addressed "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PAUL - 30 January 2020
" Perfect, as always "
" Everything excellent, except the counter person at pickup was rather unfriendly and slow. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by STEPHEN - 31 December 2019
" No Comments "
" No c omments "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BIRMINGHAM, GB - Reviewed by STEPHEN - 16 December 2019
" No problems "
" No problems, car was clean and in good condition. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by LAWRENCE - 11 December 2019
" Booking with Auto Europe was good but Keddy or Europcar is a disaster and would never go with them unless they rectify the fraud. "
" The agent at the counter tricked me and made me sign for premium protection and Road side assistance eventhough I told him that i already bought a super saver package. So I was charged £182 unnecessarily. This is fraud and unacceptable. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BASINGSTOKE, GB - Reviewed by NEIL - 11 November 2019
" A very simple ordering system, overall I am delighted with the service "
" A very simple ordering system, overall I am delighted with the service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by LISA - 29 October 2019
" Very sattisfied, we had to make a claim wth Autoeurope with a rental company with a dreadful reputation we found out later, and that we would not use again and the claim was straghtforward and paid quickly. I have recmmended Auto Europe. "
" Always great experience with friendly efficient staff, no waitng around excuses or messing about when returning car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SOUTHEND, GB - Reviewed by PETER - 27 October 2019
" For the time we had the rental for we were happy with the car allocated. "
" When collecting the car the your customer representative was very pleasant and helpful and made the collection process very good. We were pleased with the car allocated. Thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
SOUTHEND, GB - Reviewed by PETER - 26 October 2019
" I was left waiting for over half an hour at reception because the female receptionist could not bother to check in my voucher or explain why she was unable to do so. She just kept looking at her computer screen and doing nothing else. Very Poor Service at Southend Airport. "
" Reception at Southend Airport. Was Very Very Poor. A lady customer ahead of myself was having difficulty checking in for her car hire, The male receptionist was being very patient and helpful. The other reception assistant had no intention of checking in my voucher even after my waiting for over half an hour, she just kept looking at her computer screen and doing nothing. Until the customers credit card would not connect, she took hold of the card and rubbed it clean till it did work and then continued to look at the computer screen, leaving me with no explanation why she could not check me in. If she had time to clean the card she must have had time to check me in or explain why she could not !! "
Value for Money: 9 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LUTON, GB - Reviewed by LAURENTIU - 16 October 2019
" Overall smooth experience. "
" Fast pick-up and drop off. Kind staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by ROBERT - 24 September 2019
" I arrived having had my flight delayed - i fried to ring but got no reply. when i walked in they did not have car for me. they had let my car and I was marked as a no show. they then charged me again for a car - so auto europe got paid and europe car - as there is no keddy at luton also got paid. i sent an email to auto Europe and have not had a response. Refund me my money as i didnt get a car from you and i'll recomend you. but at present youve charged me for a car i didnt have and europe car have got paid twice and they had me trapped - i needed a car so i had to hire a car again..... "
" I arrived having had my flight delayed - i fried to ring but got no reply. when i walked in they did not have car for me. they had let my car and I was marked as a no show. they then charged me again for a car - so auto europe got paid and europe car - as there is no keddy at luton also got paid. i sent an email to auto Europe and have not had a response. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
BATH, GB - Reviewed by CAROL - 23 September 2019
" The staff in BATH worked hard to find a car for us that had GPS. We're grateful for her determination. "
" I would have liked the option to select a car with GPS when I was making the reservation. Luckily, one was available for more $$. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ROBERT - 26 August 2019
" Very good value for money "
" Overall the service was excellent, but car could have been cleaner on the outside. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by CHRIS - 15 August 2019
" Experience felt like a scam as I was charged again for super insurance and told by the staff at the counter that the fee paid on autoeurope will not be valid. Also, we had to wait for over an hour to collect the car as there was only one person at the counter at the time serving a long queue of customers. "
" Experience felt like a scam as I was charged again for super insurance and told by the staff at the counter that the fee paid on autoeurope will not be valid. Also, we had to wait for over an hour to collect the car as there was only one person at the counter at the time serving a long queue of customers. "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 8
LONDON, GB - Reviewed by BOŠTJAN - 12 August 2019
" ok "
" ok "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by THOMAS - 04 August 2019
" Great service. "
" Great job. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PAUL - 30 July 2019
" Perfect service, as usual "
" First car provided had non operating aircon and only 3/4 tank of fuel after being told it was full. But the car was quickly changed, so happy with the rental "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by AMANDA - 28 July 2019
" It's a lot cheaper than booking directly with the car rental companies. "
" Everything went well but at the drop-off the staff were overwhelmed by the number of vehicles turning up at the same time and seemed disgruntled and grumpy (it was during a heatwave, which didn't help), and parking the vehicle at the drop-off was very tight. But my deposit was released straight away, which I appreciated. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 4 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CHRISTODOULOS - 20 July 2019
" Excellent car rental experience! Brand new car and fast service! "
" Trust them! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ARNDT - 13 July 2019
" Pick up took 2h "
" Pick up took 2h "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by GILBERT - 13 July 2019
" bit of a que to pickup. drop off Gatwick south was very quick. "
" Super great! "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by BENJAMIN - 10 July 2019
" - "
" Over an hour to queue upon arrival at the desk is totally unacceptable. I made a new booking with Avis instead. I will not be using Europcar-Keddy at Manchester again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LANCASTER, GB - Reviewed by ANDREI - 05 July 2019
" Smooth, simple, trouble-free rental experience. No unpleasant surprises or hidden clauses, all clear and exactly as expected. Excellent service! Will definitely use again. "
" Very helpful staff, car exactly as expected, quick pick-up and return, all went well - overall a perfect experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by VIVIENNE - 30 March 2019
" I'm very satisfied with auto-europe I always recommend you to friends. I have learned to avoid certain rental companies, however cheap they are. "
" Keddy was as good as any other car hire company I've used. The only difference is in the higher deposit required. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LUTON, GB - Reviewed by CHRISTOPHER - 05 March 2019
" Great service with no pressure to try and upsell extras "
" Excellent service and friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWCASTLE, GB - Reviewed by SUSAN MARY - 29 January 2019
" No problems - easy pick up and a clean car. "
" Pick up was fine, drop off quick ,but the man in the office said there was no need for him to check the car over on return, this I found strange as they had a 700 pound excess on the car and I would have preferred him to check the car in my presence. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by MATTHEW - 16 January 2019
" never "
" i would never use them again "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DAVID JOHN - 24 November 2018
" See above "
" The complete experience was excellent and the car suited my requirements. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JACQUELINE - 28 October 2018
" Non stressful and efficient. "
" Helpful, efficient staff at the EuropCar reception desk, one of whom was new to the job. It was not a busy time so it was a relaxed process to go through the documentation and pick up of the vehicle. Drop off was speedy and efficient.Unstressful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by HARRY CHARLES - 24 October 2018
" Dear Sir/Madam, My experience renting a car from your company was not the best one I had and transparency in prices is quite a foreign word for you. In fact, I was, and still be, so disappointed for the amount of money I had to pay that I am compelled to write this letter. The trouble started when I saw the bill for the vehicle I had reserved weeks in advance (ref: reservation number 1089268021). I had already paid €97.50 at the booking and according to your reservation information I received via email (attached below) I was supposed to pay still £55.00. I also went for an additional premium protection (tot. Amt.: £82,51) plus Bas Rental-Upgrade (£90,00) and One Way (£55,00). In total this should be £227 (€258). The problem is I ended up paying €354.73 which is not exactly what I was expecting for, since I booked the car at Auto Europe mainly because of their (apparent) good offer. In addition to this I didn't get any proper explanations for this huge discrepancy between the initial and final bill by your customer service. As I travel quite often for work, I am really very disappointed since this is the first time I experience such a bad service. Sincerely, Harry Mills Sciò "
" Dear Sir/Madam, My experience renting a car from your company was not the best one I had and transparency in prices is quite a foreign word for you. In fact, I was, and still be, so disappointed for the amount of money I had to pay that I am compelled to write this letter. The trouble started when I saw the bill for the vehicle I had reserved weeks in advance (ref: reservation number 1089268021). I had already paid €97.50 at the booking and according to your reservation information I received via email (attached below) I was supposed to pay still £55.00. I also went for an additional premium protection (tot. Amt.: £82,51) plus Bas Rental-Upgrade (£90,00) and One Way (£55,00). In total this should be £227 (€258). The problem is I ended up paying €354.73 which is not exactly what I was expecting for, since I booked the car at Auto Europe mainly because of their (apparent) good offer. In addition to this I didn't get any proper explanations for this huge discrepancy between the initial and final bill by your customer service. As I travel quite often for work, I am really very disappointed since this is the first time I experience such a bad service. Sincerely, Harry Mills Sciò "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 8
LONDON, GB - Reviewed by CLIVE - 29 September 2018
" Pick up could not have been easier even if it was 11pm as Jenni was pleasant and efficient. Drop off was, if anything, even easier. Only complaint was that I booked a Medium car based on Autorent website but was given a compact car. No issue as the car was fine (Peugeot 208) but they wanted more money if they were to give me a medium car "
" Pick up could not have been easier even if it was 11pm as Jenni was pleasant and efficient. Drop off was, if anything, even easier. Only complaint was that I booked a Medium car based on Autorent website but was given a compact car. No issue as the car was fine (Peugeot 208) but they wanted more money if they were to give me a medium car "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
SOUTHEND, GB - Reviewed by JOSEPH - 25 September 2018
" Very well done. "
" Very kind and affordable "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by JOHN - 20 September 2018
" Booking through AE always a pleasant and easy experience and Keddy seems really ok Have used AE now for many years now an expect to continue to do so. "
" Vehicle had some miles already and damage but this is almost a positive point Person in counter pushy to sell extras Person on vehicle return very professional on quick to issue closing receipt "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MANCHESTER, GB - Reviewed by STEPHEN - 20 September 2018
" Excellent "
" Excellent in all ways "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
YORK, GB - Reviewed by ALESSANDRO - 04 September 2018
" Good on the whole "
" Excellent price and very nice car. However the excess is very high compared to other car rental companies and since the actual car is provided by another company things aren't very clear. Also, more than a week after drop-off the £700 deposit (also very high) on the driver's credit card still has not been unblocked. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by MARTINS - 29 August 2018
" Insurance costs were not shown in autoeurope site, so I had to pay additional few hundred euros at the desk. "
" The staff at dropoff didn't look correctly at total mileage, so there is now an open case about extra mileage charge. "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 1 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JAN - 23 August 2018
" good "
" just the counter staff where very slow "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by COLIN - 10 August 2018
" Not great, the check-in was slow but the guys on the desk seemed to be doing all they could to process people. Car was dirty. "
" The car had not been washed and was dirty. The windscreen inside was filthy. I had ordered a SCODA OCTAVIA (or similar) and got a small vehicle (Volvo V40). "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 3
SOUTHAMPTON, GB - Reviewed by ALBERTO - 05 August 2018
" Awful "
" Damages not reported advise me to upgrade insurance. Car was filthy inside and Europcar did not offer another car, "because we do not have it". "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BRISTOL, GB - Reviewed by TONY - 02 August 2018
" I've used AutoEurope a few times. Happy with the service. Called to complain about this experience and make sure we weren't overcharged and had to wait 30 minutes to speak to someone. Would be nice to get someone faster if it's for a prior booking. "
" Service at pickup was poor. The vehicle wasn't ready and we waited for an hour until a vehicle came in. Staff was standing around and they didn't seem to be concerned that they had customers waiting. They finally gave us the first car that came in then wanted to take another 30 minutes to clean and wash it. I'm happy with AutoEurope, but experience at Keddy in Bristol was very poor. "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by AMANDA - 01 August 2018
" Very happy although would like an invoice please "
" All was very easy and straight forward. Very happy to recommend. Thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LINCOLN, GB - Reviewed by SIMON - 24 July 2018
" Good value, easy bookings "
" Hassle free pick up and drop off, year after year. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ZALMAI - 01 July 2018
" Very good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CLIVE - 25 June 2018
" Great service at a decent cost "
" Keddy share the book-in facilities with Europcar - probably the slowest and least efficient car rental company in the world! "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by LUCIAN - 19 June 2018
" The office was mentioned as being opened on Saturday till 28 PM but that was not the case... we ended up taking the car Sunday morning "
" Ok "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by DAVID - 14 June 2018
" No point... you don't listen anyway "
" No "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 7
LONDON, GB - Reviewed by ANTONINA - 13 June 2018
" as regular customer, I am satisfied "
" would be even better if there was also one rental unit at the north terminal "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by DANIEL - 30 April 2018
" Really good "
" Really helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by SALLA - 18 April 2018
" It was a nice experience overall; webpage was easy to use, staff were nice, the car was good. Highly recommended! "
" The car was suitable for scottish hills. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by DAVID JOHN - 16 April 2018
" The website is easy to navigate. "
" Everything went perfectly, was given a new Fiat 500 at a reasonable price "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by MARGARET - 16 April 2018
" Excellent "
" Excellent all round service from booking, pickup and drop off. All very easy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by IAIN - 03 August 2017
" the car we ordered wasn t available at europcar. our booking of 172 euro end up costing us 304 euro The frustration is that we had no choice we needed a car we already payed our booking with you, this all experience felt really dishonest coming from europcar, how can they ask for so much extra? "
" the car we ordered wasn t available at Europcar and we had to pay for an really expensive upgrade to get a car (same car but automatic and diesel instead of manual and gas) We paid 172euro for the 5 days but we had to add 120pounds (132euro) this is nearly doubling the price. I felt really upset by the situation, if I wanted an automatic diesel I would have booked it and i m sure I would t have choose this option as it come to a total of 304euro. Why Europcar didn t have the car I booked? and why did they charged me so much for the upgrade, it didn t feel fair. Is that the way they make money, tell you they don t have the car you booked and force you to pay nearly double ? I with to know why my booking wasn t available. regard "
NEWCASTLE, GB - Reviewed by GEOFFREY - 02 August 2017
" No problems at pick up or return. "
LUTON, GB - Reviewed by PAUL - 06 July 2017
" on collection of the car at Luton I was advised to take out the extra insurance of £ 130.00 so I had o access, I also paid £ 250 deposit, the car has been returned in the same condition and full of fuel. Please can I have the full deposit returned a sap, today if possible, apart from this all went well, the car was fine. Thank you "
GLASGOW, GB - Reviewed by MARY ANN - 24 June 2017
" I'm very pleased with the service given. "
" Absolutely nothing to complain about "
LONDON, GB - Reviewed by GASPER - 24 May 2017
" Excellent service, all was as agreed when booking. "
" Car was new and they have offered good upgrade, even though we haven't decided to take it. "
LONDON, GB - Reviewed by DAVID JOHN - 11 April 2017
" The website is easy to use "
" For a change, the Eurocar rep did not try to enforce excess insurance on me. "
LONDON, GB - Reviewed by DARRYL BENG HOCK - 31 March 2017
" Good site for comparison and discounts. "
HARTLEPOOL, GB - Reviewed by MICHAEL - 29 March 2017
" Excellent service. It was quick and efficient. "
MANCHESTER, GB - Reviewed by GEOFFREY - 13 March 2017
" Good car and friendly service "
" Very quick service "
LONDON, GB - Reviewed by INTCHANG - 05 February 2017
" Renting reservation through Auto Europe is more convenient than through rental companies "
LONDON, GB - Reviewed by PANTELIS - 05 January 2017
" They didn't refund the deposit money yet. "
LONDON, GB - Reviewed by DIMO - 25 December 2016
MANCHESTER, GB - Reviewed by SAVVAS - 23 November 2016
" Everything was as pre-ordered. The car had just a few miles and the personnel gave all necessary informations for damages, upgrades, directions, etc. "
" Well, in fact I didn't see KEDDY anywhere, Europcar was the company that served me. "
LUTON, GB - Reviewed by PANAYOT - 07 November 2016
LONDON, GB - Reviewed by TERENCE - 28 October 2016
" Good experience after switching from years with green motion "
" As above "
BRISTOL, GB - Reviewed by JOANNE - 27 October 2016
" Such an easy process and this is my second time using Auto Europe. I have already recommended to my friends. "
" The pick up of the car was great. The representative for eurocar talked me through the process. Took me to the car showed me the controls and we inspected it together. Very proffessional. However, returning the car another representative just took the envelope containing the keys. He couldn´t leave the kiosk and check the car over with me. So I did leave with some apprehension. Didn´t like the car provided either. However, it did the job and this is just personal preference. "
BIRMINGHAM, GB - Reviewed by FREDERICK - 13 October 2016
" Always use you.Never any problems.Easy to book. (got an upgrade this time). "
" Staff very pleasant and efficient. "
LONDON, GB - Reviewed by MARK - 12 October 2016
" My flight got cancelled at the last minute but I called AutoEurope you said I would lose all my money (which I did even though I called 6 hours before the rental started). "
MANCHESTER, GB - Reviewed by NEIL - 10 October 2016
" Despite having booked and pre-paid in advance, there was more than a 1 hour wait at europcar. There were only 2 people on the counter at peak times and many many customers waiting and getting impatient. This is not what you want after a long flight and then an onward car journey. Avis, budget,etc were correctly staffed. "
LONDON, GB - Reviewed by FRANCESCA - 04 October 2016
" easy booking and no problems "
" When I picked the car up I had to actually shout at the guy at the desk before he stopped trying to upsell insurance They also claimed I'd driven over 2,000 miles in 47 hours and sent me a bill for extra mileage. Now being sorted after a phonecall but still extra cost and hassle that I don't need "
MANCHESTER, GB - Reviewed by MICHAEL - 03 October 2016
" They are a first class company "
" Very good car hire company staff are very friendly would use again "
LONDON, GB - Reviewed by MARIOS - 30 September 2016
" Long wait for the shuttle bus.Long wait to get car.The man at the counter was not helpful and I had to argue with him on the type of car he was offering me. He insisted that a Fiat 500L was same category as a Skoda Octavia! It was after a stressful arguement that another employee helped and provided a suitable car.Will never use Europecar /Keddy again as this was the third time I faced problems with them in the UK. "
MANCHESTER, GB - Reviewed by MICHAEL - 27 September 2016
" Very satisfied - good service and a reasonable price "
" Very satisfied - very good service by the Europe Car representative at the collection desk (Imam, I seem to recall) "
MANCHESTER, GB - Reviewed by ALEN - 23 September 2016
" Extremly bad experiance. We will NEVER again book car by Auto Europe and we will NOT RECOMMEND Auto Europe to anybody. "
" When we booked our car we payed full ensurance for car to Auto Europe and when we got our car from Europ Car we had to payed all ensurance once again. It was extremly unfair from Auto Europe not to provide all datas to Europ Car as they told us we only booked and payed for car without any ensurance. "
GLASGOW, GB - Reviewed by EDUARDO - 20 September 2016
" I was charged way more than I was initially quoted with. Autoeurope charged me online for the booking but when i picked up the car, the company said I need to provide my card again and charged with an even higher amount in local currency. I ended up paying more than double. Don't use Autoeurope, go directly to the rental company website to avoid going through this. "
" I was charged way more than I was initially quoted with. Autoeurope charged me online for the booking but when i picked up the car, the rental company said I need to provide my card again and charged with an even higher amount in local currency. I ended up paying more than double. Don't use Autoeurope, go directly to the rental company website to avoid going through this. "
LUTON, GB - Reviewed by SHANNE - 17 September 2016
" Car was in pretty poor shape and was gutless! "
MANCHESTER, GB - Reviewed by ZUZANA - 30 August 2016
LONDON, GB - Reviewed by KRASSIMIR - 28 August 2016
" Was gut "
REDDITCH, GB - Reviewed by IAN - 26 August 2016
MANCHESTER, GB - Reviewed by DAVID - 23 August 2016
" No Mention of deposits during the booking process... "
" painful electronic waiting system... not very customer friendly .. "
LONDON, GB - Reviewed by ANDREA - 20 August 2016
LONDON, GB - Reviewed by STEPHEN - 16 August 2016
" Great service for comparing car rental availability, additional insurance sold up at reasonable rate - much cheaper than quotes at car rental "
" Friendly helpful staff. Although it was very busy being s Friday in August, we were not delayed long and car was perfect "
MANCHESTER, GB - Reviewed by BRIAN - 15 August 2016
" Long delay to book in. Almost an hour to wait "
LONDON, GB - Reviewed by DAVID - 08 August 2016
" Queue in Gatwick was unwarranted as people were standing around talking while customers waited.... "
DURHAM TEES VALLEY, GB - Reviewed by DAVID - 02 August 2016
" Durham Tees airport shown by your paperwork to be open 08-18.Its not. It's on demand and my phone no not passed to europcar by you for them to inform me "
" Happy until today, when 53.99 was taken off my security deposit for no apparent reason. Waiting for a response from Europcar "
LUTON, GB - Reviewed by ALEXANDER - 28 July 2016
" Auto Europe forgot to enter the voucher details into the computer system upon the booking. As a result, I had to call Auto Europe 3 times during 1.5 hours when I was in Keddy Luton offices. Finally, Auto Europe did it online, and Keddy did not charge me. But it took about 2 hours from my vacation and a headache. "
" They were very patient regardless of problems with Auto Europe voucher. "
MANCHESTER, GB - Reviewed by ANDRE PIO - 26 July 2016
" The only problem was that upon arrival in Manchester car rental village we were asked to pay an additional 20% to the online booking which was advised as "agency fees". This hidden cost was a damper but otherwise the lady attending to us was very polite & the car excellent. "
" See above for Auto Europe "
BIRMINGHAM, GB - Reviewed by JACQUELINE - 22 July 2016
LONDON, GB - Reviewed by FRANCOIS - 20 July 2016
" Please indicate somewhere that Keddy is part of Europcar, there is only a microscopic sign on their desk ! "
LONDON, GB - Reviewed by JANET ANNE - 14 July 2016
BRISTOL, GB - Reviewed by GIANLUIGI - 13 July 2016
LONDON, GB - Reviewed by COLIN - 13 July 2016
" Good,service and fast booking with big selection. "
" Keddy were not the problem it was Europcar who handle their business. Indistinguishable from Eurpocar at the point of collection. Europcar service on collection was appalling with a 1 hour wait at 11pm to be served. Only 1 efficient and 1 work shy person on duty and a lot of dissatisfied customers waiting to be dealt with. The manager took off without making any contribution to getting the backlog dealt with and the work shy operative found it necessary to disappear round the back between customers for up to 10 minutes on each occasion. The main problem seems to be that Europcar doesn't have the organisation or leadership skills at Gatwick south to deal with peak demand and/or late arrivals.,the checking back in was fine and efficient. "
GLASGOW, GB - Reviewed by BERNARD - 08 July 2016
MANCHESTER, GB - Reviewed by SIMON - 05 July 2016
LONDON, GB - Reviewed by RAMON - 04 July 2016
SWINDON, GB - Reviewed by KIMMO - 30 June 2016
" I have been your permanent customer for a many years. You have the best service in a market. Especially your site offer the best comparability between the car rental companies. "
" Everything went well. There was not any different comparing the europcar. So I can recommend that. Also I appreciated their free shuttle bus service in the Heathrow airport from europcar return station to the terminal. "
BIRMINGHAM, GB - Reviewed by HEATHER - 30 June 2016
" Very pleasant staff, very helpful and very quick. Will definitely recommend. "
" Very good "
MANCHESTER, GB - Reviewed by JOHN - 28 June 2016
" I was informed at the counter that payment to my provider (Europcar/Keddy) was not made. I had paid for the service around 3 days before and also presented the voucher to the car rental company but was useless So I was charged twice for the car rental . I had to call the call centre to inform them about this. I hope that I get refunded without delays either from Auto Europe or from EuropCar / Keddy . Thanks John "
" Car Rental with Keddy went very fine . There was a small confusion when picking up the car but this was due to a fault that they had in the automatic queing system. The rest was ok John "
BRISTOL, GB - Reviewed by RICHARD - 22 June 2016
" Do you really only employ jobs worths who can only read off a script quote you terms and conditions, fair enough we have used you in the past and been satisfied, but this time just hit a brick wall with un co-opertive staff make no effort to solve what was a disastrous experience booking a car though Europecar Fair enough but we will not use you to book cars again and even when we tried to contact you got put through to your Swedish office, I don' speak Swedish and the automated voice response was only in Swedish. Ok our loss 40 your loss all our future business "
" Stupid jobsworth who not only caused the loss of our car, but the cost of our tickets to a Tom Jones concert, usually always satisfied with EuropeCar but this particular jobsworth ruined our weekend. "
LONDON, GB - Reviewed by ANDREW - 21 June 2016
" The rental agent was more interested in trying to sell me extras than anything else. He became quite abrupt when I refused to upgrade or buy extra insurance. He seemed to be completely ignorant of the actual car he was renting to me - he didn't know how many doors it had or even where it was parked! The car itself, a brand new 4 door Smart, was great. "
LONDON, GB - Reviewed by SHEENA - 18 June 2016
" Just a short walk from South Terminal, short wait for keys and a lovely new car! "
" Cheap and easy to book. "
LONDON, GB - Reviewed by KATRIN - 03 June 2016
LONDON, GB - Reviewed by PETER - 02 June 2016
" easy website to navigate. "
" Clean tidy car, good service, had to wait for other customers to be served but as soon as she was free Chelsea apologised for the delay and was very efficient. Service on returning the car equally swift, will definitely use Keddy again. "
LONDON, GB - Reviewed by MARCOS - 01 June 2016
BIRMINGHAM, GB - Reviewed by CHARLES - 11 May 2016
" Good car good PRI e good service "
" Couldn't see the join with Europcar "
EDINBURGH, GB - Reviewed by ROB - 06 May 2016
EDINBURGH, GB - Reviewed by IAIN - 05 May 2016
MANCHESTER, GB - Reviewed by DAVID - 03 May 2016
" I had to pay a deposit, which was not stated anywhere on the booking conditions. Not happy. "
LONDON, GB - Reviewed by KEVIN - 29 February 2016
" Booking is easy, choices laid out clearly, prices/discounts good. "
" Picking up the car was a slow process, slower than other companies I have used. The major issue I have with them is that they gave me a car with a just about empty windscreen washer fluid. One other issue was that nobody bothered to clean the touch-screen on the vehicle dashboard. "