KEDDY GERMANY Car Rental Reviews

KARLSRUHE, DE - Reviewed by ALEXANDRA DIANA - 08 September 2025

" Easy Pick-up and communication "

" Great services and staff. Thank you "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by KARL - 07 September 2025

" It was not clear in the beginning which rules apply to my booking, is it auto europe or keddy. Other than that all was good. "

" Overall experience was good, but counter staff was pressing on extra insurance too much and made us feel bad when we didn't take it. Luckily we also didn't need extra insurance, but still the feeling wasn't pleasant. Also, the person lied about getting the car, he said that if we get extra protection we don't need to check the car before we can drive out from the parking lot, but since we didn't take extra insurance actually we could drive out from the parking lot without extra checking. "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by ERLENDUR - 20 February 2025

" It took longer time than I had expected to pick up the car keyes because the Europcar representative tried to upsell me á bigger car, insurance etc. despite that I had a clear selection of car at Autoeurope. "

" I only had communication with Europcar.. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by ANDREAS - 22 December 2024

" This time we were quite disappointed with the car given and with counter employee, otherwise all good "

" This time we weren't satisfied with the state of the car at pick up. It also had no air conditioner although we booked a car with a/x.. Too many damages and quite a basic car!! To say everything we were offered a bigger and newer car at pick up but car was too big for us. Employee at counter was quite unfriendly when we told him that we don't need an upgrade. Then he gave us probably the worst car in hand.. Not typical of Keddy at all "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 6

DRESDEN, DE - Reviewed by STEPHEN - 19 December 2024

" We experienced no issues and would rent a car through them again. Staff were patient and answered all our questions regarding the vehicle. "

" Staff were all professional, friendly and helpful. We felt no pressure to purchase additional services. Location in Dresden was excellent for our needs. Car was ready upon our arrival. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DORTMUND, DE - Reviewed by JENICA CRISTIAN - 22 November 2024

" Perfect "

" Very good. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MEMMINGEN, DE - Reviewed by ALEKSANDRS - 21 November 2024

" Good as german engineering. "

" Everything was top level. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by PÅL-HENRIK - 23 October 2024

" Good choice of Cars and right pricing! "

" Good prices, and varity of Cars. Quick deliveryservice in Munich AirPort "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MUNICH, DE - Reviewed by BRIAN - 25 July 2024

" Slow pickup. "

" Car pick-up was extremely slow with 2 staff and many customers. I believe it took 1 hour to be served. I would not return to this location for that reason. "

Value for Money: 8
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BADEN BADEN, DE - Reviewed by MOHAMMED - 16 July 2024

" Non "

" Good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ERLANGEN, DE - Reviewed by DOMINIK - 13 July 2024

" Great staff in Erlangen. Always friendly and clean cars. "

" Keddy/Europcar Erlangen is my favorite station. Always clean cars and friendly staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by TONI - 09 July 2024

" The damage waivers are always confusing. E.g. after upgrading the vehicle, is the zero excess "insurance" from Auto Europe still valid even if the car does not correspond to the initial booking. "

" Took some 40min to get to the counter (long queue). Keddy's representative was sales oriented and pushed for an upgrade with motivation that the reserved vehicle is quite bad and has lot of damages. While I took the upgrade and liked the car, I will never book with them again if they feel ok with renting out bad and damaged cars. "

Value for Money: 5
Efficiency of Counter Staff: 2
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HAMBURG, DE - Reviewed by COJOCAR - 21 June 2024

" We were very satisfied with the company's attitude towards us, as clients! We wish you significant achievements in the future as well! "

" We were very satisfied with the company's attitude towards us, as clients! We wish you significant achievements in the future as well! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DORTMUND, DE - Reviewed by JOZSEF - 21 June 2024

" Worst ever!!! "

" Car was dirty, aurport staff at dropoff was not friedly, "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MEMMINGEN, DE - Reviewed by ILIR - 13 June 2024

" Wonderful experience. "

" We are very happy with the excellent customer service we received. It was a wonderful experience and we are happy to have been served by Endrit. We are eagerly waiting for our next experience with you. We would recommend Endrit for a higher position in your company. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MEMMINGEN, DE - Reviewed by KEITH - 10 April 2024

" The process went smoothly and the vehcile was in good condition. "

" The process went smoothly and the vehcile was in good condition. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by OLEGS - 26 March 2024

" Excellent service, perfect cars! "

" Service is provided by Europcar! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MEMMINGEN, DE - Reviewed by KATYA - 20 March 2024

" Very fast pick up, car was brand new and super clean, all good "

" Very nice and friendly staff, helpful people, all good. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUSSELDORF, DE - Reviewed by JANIS - 16 March 2024

" Na "

" Na "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 10

DUSSELDORF, DE - Reviewed by ABDELAZIZ - 08 March 2024

" I extended my reservation for nore more day and you cut 67 euro against rxtra mile but i didn't use extra miles and also there is 24 euro for extra service abd I don't know what is this service "

" I extended my reservation for nore more day and you cut 67 euro against rxtra mile but i didn't use extra miles and also there is 24 euro for extra service abd I don't know what is this service "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by JÓN BJARNI - 05 March 2024

" a "

" a "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by VLADAN - 28 February 2024

" perfect "

" perfect "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by NICO - 21 February 2024

" Great deals on rentals, and smooth process. This is the second time I've used auto Europe and will continue to do so in the future "

" Had a great experience, the lady at the pickup counter was very friendly and informative. All damage was already recorded for the vehicle on the contract and the whole experience went very smooth "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by KEVIN - 21 February 2024

" Overall good experience. "

" N/A "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 9

STUTTGART, DE - Reviewed by ALI - 13 February 2024

" Hello, I had a problem with Europcar's rental service. I rented a car from Stuttgart airport and planned to return it to the Ulm branch. During pick-up, I was informed that I could drop off the car at another Europcar branch with an extra fee of around 30-40 euros. However, when I went to the Ulm branch to return the car, I was told that the system didn't allow me to return it at the agreed fee of 35 euros because I had rented the car through an intermediary company. Instead, I was told I had to pay about 200 euros. This unexpected issue caused me a lot of inconvenience and hassle. I had to cancel all my meetings and go to Stuttgart airport at the last minute. To return to Ulm, I had to take the train from Stuttgart, which took hours as I had to go to other stations to catch the right train. Since I was unfamiliar with the transportation system in Germany, I had to figure out how to use public transportation at the last minute. "

" Hello, I had a problem with Europcar's rental service. I rented a car from Stuttgart airport and planned to return it to the Ulm branch. During pick-up, I was informed that I could drop off the car at another Europcar branch with an extra fee of around 30-40 euros. However, when I went to the Ulm branch to return the car, I was told that the system didn't allow me to return it at the agreed fee of 35 euros because I had rented the car through an intermediary company. Instead, I was told I had to pay about 200 euros. This unexpected issue caused me a lot of inconvenience and hassle. I had to cancel all my meetings and go to Stuttgart airport at the last minute. To return to Ulm, I had to take the train from Stuttgart, which took hours as I had to go to other stations to catch the right train. Since I was unfamiliar with the transportation system in Germany, I had to figure out how to use public transportation at the last minute. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 3
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by LEONHARD - 12 February 2024

" good offers, quick and easy process "

" everything went easy and smooth "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MUNICH, DE - Reviewed by EYJÓLFUR - 08 February 2024

" Service agent Lisa was amazing and provided a great and friendly service. Because of her i would definitely use Keddy and Europcar again. "

" Very Pleased "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by RAZVAN - 06 February 2024

" The counter staff told me i will receive a similar car, gave me 2 Mercedes keys to choose, than said i would have to pay extra 60 eur/ day, wheen i refused he than offered the keys to an Opel Mokka which is not at all similar to a Golf, the trunk is smaller, the car was badly equipped. Overall experience with the counter staff was disappointing. "

" The counter staff told me i will receive a similar car, gave me 2 Mercedes keys to choose, than said i would have to pay extra 60 eur/ day, wheen i refused he than offered the keys to an Opel Mokka which is not at all similar to a Golf, the trunk is smaller, the car was badly equipped. Overall experience with the counter staff was disappointing. "

Value for Money: 2
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 2

MUNICH, DE - Reviewed by DAVE - 05 February 2024

" All well "

" Pickup and car all went very well and smooth. The drop-off was a disaster (this was not Europcar/Keddy but a common supplier for all rental companies). The person was debating 1cm scuff marks on the inside of a car, claiming that i had made those marks. He was rude, unfriendly and threatening. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 1
Condition of the Vehicle: 10

MEMMINGEN, DE - Reviewed by SASHO - 22 January 2024

" Like I said Keddy is very good rent a car company. "

" It's not a first time to rent a car from Keddy. It's very nice to cooperate with this company. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MEMMINGEN, DE - Reviewed by RADU - 06 January 2024

" great ! "

" new car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BADEN BADEN, DE - Reviewed by LEON - 03 October 2023

" 1. I was at the service desk of your company at about 21:40. There was only one person and A LOT of people in the line. Thus I arrived at the desk itself much later. I think this is not my fault. And therefore this charge is not correct. 2. Please, explain what is "Premium Station Surcharge"? 3. My booking was done more than a month ahead of the starting date. I booked an automatic car and prepaid it. Nevertheless, when I arrived on Saturday I was given the manual car because of some difficulties with your company. This was unacceptable and instead of going for the planned trip I was forced to return back to the airport on Monday to change the car. I didn't want to raise this issue with you, but when I saw these additional charges I changed my mind and now I ask for the compensation of the troubles you caused me. "

" 1. I was at the service desk of your company at about 21:40. There was only one person and A LOT of people in the line. Thus I arrived at the desk itself much later. I think this is not my fault. And therefore this charge is not correct. 2. Please, explain what is "Premium Station Surcharge"? 3. My booking was done more than a month ahead of the starting date. I booked an automatic car and prepaid it. Nevertheless, when I arrived on Saturday I was given the manual car because of some difficulties with your company. This was unacceptable and instead of going for the planned trip I was forced to return back to the airport on Monday to change the car. I didn't want to raise this issue with you, but when I saw these additional charges I changed my mind and now I ask for the compensation of the troubles you caused me. "

Value for Money: 2
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 2

BREMEN, DE - Reviewed by PAUL - 04 August 2023

" Booking, collection and drop off all ok. Reporting any issues via the text / app mobile interface was not easy. "

" As unfamiliar with this car dashboard display I could not determine if the car was full of fuel on collection. Having filled the car and noticed the display change I am disappointed to find it was not completely full. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

FRANKFURT, DE - Reviewed by EMRE - 21 June 2023

" The only considerable problem that I experienced in this rental is in the drop-off. In the airport there was drop-off service provider that was serving for all the rental car brands and I gave the car to them. Then I asked for if they give any kind of receipt or something like that to state that I drop-off the car and they told me that an e-mail will be send. But the mail didn't come from any part, that service provider, the rental company Keddy or you Auto Europe. I wasn't sure whose responsibility it was to inform about the status of rental but I made me anxious and I still am. I hope this survey means that the process was completed without any problem. "

" It was smooth and the car was in a good condition. Although I reserved a compact hatchback car (stated as Golf in the voucher) they gave me T-Cross which is definitely in a lower class than Golf but the car was in a good condition so it wasn't a big deal. "

Value for Money: 6
Efficiency of Counter Staff: 7
Expediency of Drop-off: 5
Condition of the Vehicle: 9

MEMMINGEN, DE - Reviewed by VALERIJS - 16 June 2023

" - "

" - "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 8

MEMMINGEN, DE - Reviewed by ANDREAS - 08 June 2023

" Everything OK as always "

" Everything OK as usual! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by MINDAUGAS - 15 May 2023

" Quick pick up, very good condition of the vehicle "

" Everything was exceptional "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by RIMANTAS - 05 May 2023

" Fast booking and great service after it "

" Great service, new car. The car was not the same as selected from the list, but new and same or even a bit higher category "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

FRANKFURT, DE - Reviewed by HENRY - 19 April 2023

" With a small adjustments of Drop-off perfect experience. "

" Drop-off: No staff around, when we arrived. There shall be a sign, where to leave a car, and wait somebody to come. Finally staff arrived, but for a moment we were confused. He told me go to counter to clear the return, but in the counter, they just ask about keys (those were left with the car). Deposit: quit high guarantee to be 800 EUR (more then usual ). "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

BREMEN, DE - Reviewed by PAUL - 07 April 2023

" Efficient "

" Quick to collect as a repeat customer at this collection point "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by OLEGS - 29 March 2023

" - "

" - "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MEMMINGEN, DE - Reviewed by IVAN - 22 March 2023

" I still haven't received my deposit back?! It's not normal definitely "

" I still haven't received my deposit back?! It's not normal definitely! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MEMMINGEN, DE - Reviewed by EDUARDS - 22 March 2023

" What's the point of buying additional insurance when booking a car on the Auto Europe website if you still have to buy zero liability insurance when you receive the car? "

" The fact that a substantial security deposit is taken despite having zero liability insurance is extremely confusing. Other companies do not. "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 7

MUNICH, DE - Reviewed by GVIDO - 24 January 2023

" Ok "

" Ok "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 9

MUNICH, DE - Reviewed by JUKKA - 16 December 2022

" Earlier it was possible to find prices for most of the extras, like cross-border fee, additional driver, etc.. during the booking process via the conditions without going too far in the process. Even when "hidden in texts", it was possible to find them. After changes to layout and presenting the term only later, it is now very laborsome to find out the fees for extras. They are often quite substantial and vary a lot, so it would be nice if these would be easily findable. "

" All good and as agreed. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HEIDELBERG, DE - Reviewed by NICHOLAS - 01 December 2022

" All good thanks. An easy friendly pick up, and a quick drop off. "

" All good, "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MEMMINGEN, DE - Reviewed by DRAGOMIR - 19 October 2022

" Very best "

" Very best "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

COLOGNE, DE - Reviewed by CHRISTOPH - 09 June 2022

" Good decision :-) "

" Good decision "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BADEN BADEN, DE - Reviewed by MARTIN - 01 October 2021

" All went very smooth "

" Great service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BADEN BADEN, DE - Reviewed by LIVIU COSMIN - 25 August 2021

" New car - 6000km, good experience with EuropeCar "

" . "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by CHRISTOPHER - 16 September 2020

" Very satisfactory. "

" Very good all over. Brand new car. Zippy Seat Leon. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BADEN BADEN, DE - Reviewed by MARTIN - 14 September 2020

" Always good service "

" Great service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MEMMINGEN, DE - Reviewed by DAN-IOAN - 13 February 2020

" Everything was smooth. "

" Good car, quick pick-up and drop-off, no hidden fees. Had no problem using a debit card for the deposit. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUSSELDORF, DE - Reviewed by ANDRE - 08 January 2020

" Nice car, no problems. Reservation process, getting and returning car was smooth. "

" Car was provided without problems. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MEMMINGEN, DE - Reviewed by VLADIMIR - 02 January 2020

" Ok "

" Ok "

Value for Money: 7
Efficiency of Counter Staff: 4
Expediency of Drop-off: 9
Condition of the Vehicle: 7

HANOVER, DE - Reviewed by TATIANA - 22 December 2019

" Ich habe das viel Mals gemacht und immer war es in Ordnung. Danke. "

" Alles gut "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

COLOGNE, DE - Reviewed by PAUL - 20 December 2019

" Smooth Transactions as always! "

" Everything was ok except that I am still waiting for the amount of Eur.800 to be unblocked from my credit card. It never happened with Europecar before. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 9

MUNICH, DE - Reviewed by COLIN - 12 December 2019

" As above "

" I was disappointed with the rental company Europcar who have charged me an extra day on my invoice Currently I am trying to resolve this by getting in touch with Keddy customers service desk "

Value for Money: 5
Efficiency of Counter Staff: 7
Expediency of Drop-off: 5
Condition of the Vehicle: 9

HANOVER, DE - Reviewed by TATIANA - 03 November 2019

" Сделала свой выбор уже давно. Опыт исключительно положительный. Огромное вам спасибо. "

" все и всегда отлично "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ULM, DE - Reviewed by JAN - 17 August 2019

" Handling very fast and easy "

" I ordered Passat size with Automatic. Unfortunately I got a Lexus hybrid SUV with a very tiny boot. The size of the boot if like a city car size. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUSSELDORF, DE - Reviewed by PEDRO - 01 August 2019

" I am very pleased with the over all expirience. "

" I am very pleased with the over all expirience. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BONN, DE - Reviewed by JIAJING - 27 June 2019

" Very good "

" The car is fairly good. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 8

WEEZE, DE - Reviewed by MARK - 02 April 2019

" Все в порядке "

" Был заблокирован страховой депозит на кредитной карте на 800€ и одновременно мною было оплачено дополнительные 50€ за страховку. Персонал Keddy признал вину но ничего не сделал для исправления ошибки и 50 € не хотят вернуть. Я остался почти без средств. Поездка испорчена. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 7

MUNICH, DE - Reviewed by OLEGS - 29 March 2019

" . "

" . "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HEIDELBERG, DE - Reviewed by KARTHIK - 28 February 2019

" Definitely recommend this company. Excellent range of cars and they are quite new and well maintained. "

" Very friendly staff, they offered an upgrade to another vehicle which turned out to be amazing! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by IRINA - 15 February 2019

" Dissapointing. "

" The Europcar/Keddy counter personnel provided a car which is clearly in different class than what I paid for: they provided Ford C-Max as being in the VW Passat class. They even showed me a class category to lie as being in the same class. I realized afterwards (as I didn't know the Ford model by heart) that it is definetely a smaller, less secure car, and I was driving with my 11 months old child in the back and with lots of luggage. So, I am very dissapointed about the Keddy/Europcar experience. Moreover, the Keddy/Europcar counter personnel even suggested that next time I whould use the Europcar website directly as I will be able to pay extra 50 euros in order to secure the exact same car as the one provided. "

Value for Money: 6
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 7

MEMMINGEN, DE - Reviewed by DUMITRU - 06 February 2019

" very nice "

" very nice "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STUTTGART, DE - Reviewed by THEODORA - 22 January 2019

" Very disappointed. "

" I am very dissatisfied from your company because although I paid for the car you didn't given the car to me to drive it!My Visa card have been charged at 27/12/2018 and you didn't returne my money back! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

HAHN, DE - Reviewed by GEDIMINAS - 14 January 2019

" OK "

" Everything was Ok,just there no mentioned information from which parking P1;P2;or P3 i must return a car.As i tried to return a car 3 times while i found right way. And you must also inform customer when car is return and customer takes a ticket,that he not required to pay money in a ticket mashine.As i paid extra 6 eur for ticket return.And only after that your people said,that i did not need to pay it.THATS ALL.THANKS "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

DUSSELDORF, DE - Reviewed by ELEFTHERIOS - 05 January 2019

" Very nice "

" Very nice "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BONN, DE - Reviewed by AHMED ABDELAZIZ AHMED - 06 December 2018

" super "

" super "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

COLOGNE, DE - Reviewed by PINO - 08 November 2018

" I was sent an email by this company about a reservation I never made. This led me to confusion cause I had made a reservation with another company. Operator said that there was a problem with my credit card and reservation had been cancelled. Situation got very confusing I reported but I still don't know the end. I am very sad for what I be been put through Because of this "

" I was sent an email by this company about a reservation I never made. This led me to confusion cause I had made a reservation with another company. Operator said that there was a problem with my credit card and reservation had been cancelled. Situation got very confusing I reported but I still don't know the end. I am very sad for what I be been put through Because of this "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

WEEZE, DE - Reviewed by RUI - 28 October 2018

" . "

" . "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

WEEZE, DE - Reviewed by ISTVAN - 20 September 2018

" Easy to book, clear about the conditions. "

" Fast, accurate, kind, perfect. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NUREMBERG, DE - Reviewed by ABHIJEET - 02 August 2018

" Hi, Was not really happy, as i didnot got any vechile. I would defineatly recommend other companies to the friends. I know that the mistake was my that my license was fresh, if the company knows that i have German license and i am taking insurance. Then is should be fine i think. Having a German license and now able to drive is something strange. Luckily i have some companies which doesn't have such stupid rules. I would have still appreciated if i would have given refund mentioning the same reason, still i would have been fine. But no, they want to make money so the won't refund i guess. "

" Hi, Was not really happy, as i didnot got any vechile. I would defineatly recommend other companies to the friends. I know that the mistake was my that my license was fresh, if the company knows that i have German license and i am taking insurance. Then is should be fine i think. Having a German license and now able to drive is something strange. Luckily i have some companies which doesn't have such stupid rules. I would have still appreciated if i would have given refund mentioning the same reason, still i would have been fine. But no, they want to make money so the won't refund i guess. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MUNICH, DE - Reviewed by JANIS - 21 July 2018

" Everything was ok. "

" Getting a car and dropping off went smoothly. The selected car was not available, but alternatives were reasonable. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUSSELDORF, DE - Reviewed by SHLOMO - 06 July 2018

" Different rental vendors has so much of service quality level. I am happy to give this feedback. I hope to have yours. "

" The service person (check out - making the contract) was quite "cold", showed no nice welcome. The car return (check in) took so much time...very slow. The person didn't give me check in document that shows that the car was returned OK and balance is zero. I had to twice request until he gave me unclear paper which I cannot understand. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 6
Condition of the Vehicle: 10

MEMMINGEN, DE - Reviewed by ALBERT - 27 June 2018

" Excellent rental all round. "

" I felt you did a great job well done "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by NATALIA - 04 May 2018

" autoeurope has very nice prices, but very strange insurance conditions, you need to have a police report even if you scratch a car, but actually it "

" nice service, good insurance conditions "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

FRANKFURT, DE - Reviewed by NOORFAIZA - 27 April 2018

" Always pleasant. "

" keep up the good work. Thumbs up for the customer service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BADEN BADEN, DE - Reviewed by EVGENY - 25 April 2018

" Autoeurope & europcar (keddy) makes great offering. Thank you. "

" I've booked the car with manual transmission but europecar gave me car with automatic with no additional fees. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

MUNICH, DE - Reviewed by SABINESH - 16 April 2018

" Auto Europe is seamless "

" Auto Europe is seamless "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by VLAD - 11 April 2018

" Normal "

" NO problem at counter and return of the car. Exactly the car I rented was the car I received "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by ALBERT - 19 July 2017

" Very satisfied "

MUNICH, DE - Reviewed by PRODROMOU - 18 July 2017

" Its been 9 years , I rental in Munich with Autoeurope . No problem . I never compare prices . I'm sure its the best . "

" Its first time I rental with KEEDY . Everything is OK . The car was Opel Corsa . There was a little delay when pick up . The officer in desk tried for another car (AUDI 3) but he asked 170 Euros more . Also he blocked 950 Euros in my credit card for guarantee . I think its too much . Last year the amount was 200 Euros . I appreciated people in pick up and drop off . They were kind . Congratulations . "

FRANKFURT, DE - Reviewed by JAAN - 16 July 2017

MEMMINGEN, DE - Reviewed by IVAN - 09 July 2017

" I had no problems whatsoever, and everything went smoothly and as expected. "

" They were very kind to offer me a choice of three cars, because I needed a bigger baggage trunk. I am a completely satisfied customer. "

BADEN BADEN, DE - Reviewed by ALEKSANDAR - 07 July 2017

DUSSELDORF, DE - Reviewed by LIXIN - 09 June 2017

MEMMINGEN, DE - Reviewed by ROMUALDAS - 06 June 2017

BERLIN, DE - Reviewed by LUCIAN - 06 June 2017

" Pretty straightdorward website and east to use "

" When i called the service the girl I spoke to was not very nice, asked me to call the rental company directly. "

TRIER, DE - Reviewed by JUSTINAS - 25 May 2017

MUNICH, DE - Reviewed by VASILE - 24 April 2017

HAHN, DE - Reviewed by GUNDARS - 09 April 2017

MUNICH, DE - Reviewed by OLEGS - 03 April 2017

BERLIN, DE - Reviewed by YURI - 02 April 2017

" When placing the order I was refused by Keddy as I asked to travel to Czech. Then I did the second booking for the same car with Europcar, they allowed to cross the boarder to Czech Republik. But the first booking with Keddy remained in the system, this caused some misunderstanding when I was taking the car. "

" Sorry, it was not Keddy but Europcar. I am very satisfied with Europcar. "

MEMMINGEN, DE - Reviewed by VAIDAS - 26 March 2017

MEMMINGEN, DE - Reviewed by IURII - 09 March 2017

MEMMINGEN, DE - Reviewed by ALEKSEY - 03 March 2017

" Not really clear which options are covered by rental company and which by AutoEurope and even were they covered at all (insurance). "

" All fine "

MUNICH, DE - Reviewed by VIDAR AUSTMANN - 27 February 2017

MEMMINGEN, DE - Reviewed by IOAN-CIPRIAN - 12 February 2017

" great. It was my fist rental experience and was gret "

" ok, it was europcar experince! very profi people "

MEMMINGEN, DE - Reviewed by PREDRAG - 08 February 2017

HEIDELBERG, DE - Reviewed by VITALII - 08 February 2017

" It would be nice to be able to choose car type (sedan, hatchback, station wagon) "

MEMMINGEN, DE - Reviewed by VAIDAS - 05 February 2017

HAHN, DE - Reviewed by BELA ANDREI - 14 January 2017

" We had an excellent service, starting with the pricing and the possibility for drop-off at another location. "

" Lady at the counter provided excellent information about the system and we were ready in no-time. We were upgraded to another class of vehicle free of charge and took advantage of the car navigation system. Great experience. "

MEMMINGEN, DE - Reviewed by CATALIN GEORGE - 02 January 2017

" Sehr gut. "

" Das war prima! "

MEMMINGEN, DE - Reviewed by ANTON - 13 December 2016

DUSSELDORF, DE - Reviewed by TOMÁ? - 05 December 2016

DORTMUND, DE - Reviewed by RICARDAS - 27 November 2016

DUSSELDORF, DE - Reviewed by ALEXEY - 21 November 2016

" Very good service. "

" Nice brend new car "

KONSTANZ, DE - Reviewed by JUAN DIEGO - 31 October 2016

DUSSELDORF, DE - Reviewed by MILENA - 24 October 2016

" The only problem was to find the Europcar desk in Cologne Bonn airport. On your vaucher it is not exactly written in which terminal, on which floor etc. The Europcar desk is. I have even called the Europcar and they couln't tell me exactly. "

FRANKFURT, DE - Reviewed by MIHAI - 11 October 2016

" Very friendly and helpful person at the Europcar desk "

" I worked only with the person at Europcar desk and garage. For me Keddy was only a name on a paper. "

MEMMINGEN, DE - Reviewed by CRASNIANEC - 18 September 2016

HAMBURG, DE - Reviewed by CONSTANTIN - 18 September 2016

" In overal is OK. "

" I got a smaller car (Skoda Octavia) than I reserved (VW Passat). The behavior of the employee on the desk wasn't the best. "

DUSSELDORF, DE - Reviewed by JENS - 12 September 2016

" We use autoeurope for most of our holidays... "

" everything was Ok, thanks... "

MUNICH, DE - Reviewed by ALESSANDRO - 09 September 2016

" A parte alcune operazioni commerciali che non condivido ( si è cercato più volte di vendermi un'assicurazione comprensiva di tutto quando nel contratto c'era scritto che consegnando l'auto nella notte tale assicurazione non era valida!) , tutto perfetto: auto nuova e della categotia da me scelta , prezzo senza sorprese e molto vantaggioso "

" nulla da ridire "

BERLIN, DE - Reviewed by ALEXANDRA - 30 August 2016

FREIBURG, DE - Reviewed by ENRIQUE - 14 August 2016

" You made a quotation on the phone, which I accepted later. There was a mistake and the car was rented for an extra day. I called the day before to remove this extra day, but it was not possible. I could only make a new reservation at the same price or cancel the one I had. I want this money refunded. This would have never happened if I had booked directly with the company. Please, check the case and come back to me with a solution. Thanks. "

" Nice company. I will repeat with them, but probably not with Auto Europe. "

STUTTGART, DE - Reviewed by MARK - 06 August 2016

" I would have preferred better assistance at pickup and dropoff of the car. The car at pickup was parked in such a way that one could only enter from the passenger side. Instructions on operation of the car were provided after the fact. There was no designated dropoff place in Trier. "

" I can't tell the difference between Auto Europe and Keddy. Keddy wasn't really there at all. "

MUNICH, DE - Reviewed by CARLOS - 02 August 2016

MUNICH, DE - Reviewed by MAXIM - 28 July 2016

PADERBORN, DE - Reviewed by ROBIN - 15 July 2016

" good service, good price "

" good and easy service "

BERLIN, DE - Reviewed by İLKER - 11 July 2016

STUTTGART, DE - Reviewed by KISHORE KIRAN - 10 July 2016

" No one from InterRent was available at Stutgart Airport. Person from EuropCar refused to give car,as she doesn't have my confirmed booking details. After 90 mins and calls to diff. people, AutoEurope person booked one more vehicle,which costed more. Booking was for 2 days,i.e 500 kms. I have returned the car in 1 day and 30 minutes with 350 kms in total. They have calculated only 250 kms and charged extra money for extra 100 kms.Total amount charged are 2 bookings and for extra kms 1. Who is responsible for the delay of 90 mins. 2. I demand, Auto Europe should bear the extra charges for the 2nd booking. 3. Booking was for 2 days and 500 kms, why extra km were charged. Does Customer has to follow up several times for autoeurope mistakes? "

ESSLINGEN, DE - Reviewed by MATTEO - 07 July 2016

BERLIN, DE - Reviewed by VLAD - 06 July 2016

BERLIN, DE - Reviewed by KATERINA - 05 July 2016

HAHN, DE - Reviewed by STEFAN - 25 June 2016

" Very quick service eve n if it was my first time to rent a car. I received a helpfully information on desk. Polite people. "

" Very good approach from the man on the desk. "

PADERBORN, DE - Reviewed by PLAMEN - 19 June 2016

" Perfect! "

" Perfect servise! "

NUREMBERG, DE - Reviewed by FELIX - 17 June 2016

MEMMINGEN, DE - Reviewed by OLEKSANDR - 12 May 2016

FRANKFURT, DE - Reviewed by HANI - 08 May 2016

" Frankfurt employee add unnecessary GPS (car already has one) Paris employee (Rabi) was very friendly where I returned the car GPS, She connect me to Frankfurt branch by telephone to confirm reporting car incident near Paris (wasn't there any available car in that village as per Frankfurt assistance phone call that night) to complete my trip to Paris (I took Morning train @ 8:45 am then Taxi to my Hotel) "

" Car was very good & price is convenient (I add premium protection) "

FRIEDRICHSHAFEN, DE - Reviewed by SRDJAN - 04 May 2016

" fully satisfied with the car and rent. I've only one question: as the car was returned on Sunday, following instructions, with full reservoir and dropping the keys in signed box, no feedback from the rental company if everything is ok and no information for unblocking reserved amount of money (safe deposit on visa card still blocked!). please for your actions and unblocking the amount. thank you "

STUTTGART, DE - Reviewed by OLHA - 27 April 2016

" Great service, nice staff, easy to book and enjoyed driving. However didn't know when you back my deposit and contact me for the details. "

" Great man was helpful, explain everything and how to get the car. The only thing he didn't mention that you don't have special office in Nurenberg on railway station and it take me some time to find out that i have leave the key in DB office. "

STUTTGART, DE - Reviewed by ANTO - 20 March 2016

MEMMINGEN, DE - Reviewed by GIEDRIUS - 13 March 2016

" We were forced to wait in line, because of pc malfunction, but everything else was ok "

FREIBURG, DE - Reviewed by ERNST-PETER - 10 March 2016

" Sehr freundliches Personal, guter Service. Sehr possitiv. Ich werde Sie auf jeden Fall weiterempfehlen. "

" Siehe oben. Sehr possitiv! "

DUSSELDORF, DE - Reviewed by FRANK - 26 February 2016

KEHL, DE - Reviewed by LUKE - 25 February 2016

MEMMINGEN, DE - Reviewed by TOVI - 08 February 2016

" It is Europcar , so it is same price when car dealer add the hidden expenses "