Auto Europe
- North America
- Central America
HERTZ UK CUSTOMER REVIEWS
- 7.5
- 7.7
- 8.6
- 8.3
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
HERTZ GREAT BRITAIN Car Rental Reviews
Average Rating for Hertz :
LONDON, GB - Reviewed by DAVID - 23 August 2025
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by LESLEY - 23 July 2025
" The réservation was cancelled by Hertz beacause our flight was delayed for one day. Despite a phone call to Auto Europe and an email to you, the money was NEVER refunded for a non existent réservation. "
" Hertz are very pleasant to work with and very organized "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by ACHUTHAN SANTHAKUMARAN - 06 June 2025
" Auto-Europe is only PF and finally customer when has issue with service provider does not help in any way.. "
" Was cheated & charged for a problem which was never done from my side. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
EDINBURGH, GB - Reviewed by LUIS - 08 May 2025
" Very good experience "
" Good value for money "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
OXFORD, GB - Reviewed by JOSE - 19 April 2025
" Hertz staff are not trustworthy "
" Local staff tried to charge damages to car windshield that were present before pickup "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LONDON, GB - Reviewed by ANDREAS - 18 April 2025
" Overall very good value and satisfying services "
" Very good and efficient service. However, the car had too many preexisting damages. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
GLASGOW, GB - Reviewed by ISTVAN - 25 March 2025
" Very good site. However I received smaller car category as it was announced, but I believe it is depends more on the real service provider than on AutoEurope. "
" I returned the car 5 days ago, but since then I have not received any feedback. In other cases, service providers proactively release the credit card hold, but this has not happened with HERZ so far. They are unreachable through the provided contact details. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 1 Condition of the Vehicle: 8
LONDON, GB - Reviewed by GEORGIOS - 22 January 2025
" It is always a pleasure to book a car through Auto Europe. "
" Nice experience. Everything was smooth. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MANCHESTER, GB - Reviewed by PANAGIOTIS - 31 December 2024
" As above "
" The Hertz in Manchester is really not a proper car rental, it's located in a hotel lobby and efficiency of getting there very low, additionally they have limited cars... they gave the car away as we were late to arrive. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by TREVOR - 15 December 2024
" 75% of the process completed online in advance,so not much more to do than turn up with driver's licence and credit card... "
" Easy (recognisable branding) to find... Straightforward process... "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by JILL - 09 December 2024
" V nice service by Bilal. "
" Bilal was so good to deal with at both ends of the car hire. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ROBERT - 09 October 2024
" I always use Auto Europe for car hire. Always a smooth experience and I have never had an issue that was not dealt with satisfactorily. "
" Quick pick up. The car class I originally booked was not available so was given an executive class for no extra cost. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
LONDON, GB - Reviewed by IOANNIS - 07 October 2024
" Apart from the electric vehicle and the out of office drop-off worries, OK "
" They gave me an electric car instead of a petrol/diesel one that I ordered. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 9
LONDON, GB - Reviewed by DONALD - 14 September 2024
" The whole CDW situation is a depressing game. I paid auto Europe for basic cover which did not show up on my Hertz invoice "
" One of the tyres was an old replacement which did not survive me clipping a curb. As I was not covered, I had to pick the cost for a new quality tyre to match the rest of the set. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 4
LONDON, GB - Reviewed by JOETTA - 09 September 2024
" I will use Auto Europe next time. Thank you! "
" I was very pleased with the process. The only thing I would tell my friends is go through Auto Europe. I very much appreciated the help in clarifying to Hertz I had full coverage and I didn't need coverage by Hertz. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by RENE - 26 August 2024
" everything was fine "
" Although we arrived earlier the staff gave us earlier a car than expected "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by ROBERT - 17 August 2024
" Not sure why we would go through Auto Europe again. Why can't we just go straight through the rental car agency itself rather than going through a third party? "
" Our original flight was canceled putting us in a day late. Our communications to Hertz, both by phone and email, went unanswered. This left us negotiating with the counter on the day we arrived. Also, we experienced a flat tire. We changed the tire ourselves because I would have taken Hertz hours to respond. We were close to Bristol but the Bristol Hertz office told us to take the car to a tire shop. The Tire Shop could not get us in for 3 days. We ended up driving on spare tire all the way back to Heathrow, over 100 miles and only at 50 mph on the M4, on a spare tire. Bottom line is we probably will not use Hertz again because it's support infrastructure in the UK is minimal. "
Value for Money: 3 Efficiency of Counter Staff: 6 Expediency of Drop-off: 5 Condition of the Vehicle: 7
LONDON, GB - Reviewed by JOSEPH - 24 July 2024
" AutoEurope are an excellent company. I have used them many many times and hav always had excellent service; I have recommended them to many of my friends "
" The counter man was a conman. I had booked an intermediate car, a Skoda Octavia. He immediately offered me an 'upgrade', a Volvo automatic model BXC40. I refused it but he insisted. I said I wanted a car of the same class I had ordered and he assured me this car was of the same class. I kept on refusing but he said he would charge me an extra £50. I said no. He said OK, I'll charge you £40. I did not hear him say £40 PER DAY. Nor did my daughter who was with me. Then he started bullshitting me saying "that's a nice watch you're wearing" etc. Eventually I accepted. When we got to the car I didn't like it and went back to him in the office and insisted I got the Octavia, which incidentally was sitting 2 cars away from the Volvo. He came out with me and with a lot of smooth talking kept on insisting the Volvo was of the same class. The whole procedure took over 30 minutes and finally we agreed to take the Volvo, as he had promised to charge only an extra £40 pounds. He eventually gave me confirmation receipt and, entirely my fault, I signed it without checking it!!! 2 days later, and 500 miles away I did check the receipt and discovered to my horror that he had charged me an extra £600. Now I had already paid AutoEurope Euro 595.61, and now I had an extra £600 to pay. I know it was my fault for not checking the receipt, but he really wore us out with a lot of bullshit. I feel you should tell Hertz that this individual is doing the company a lot of harm. I might add that the car was excellent. I have rented cars from AutoEurope at least 25 times and I have always had excellent service until now. And I'm even a Hertz Gold member. Never again will I use Hertz. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PHILIP - 29 June 2024
" See above "
" Very helpful receptionist at pick up, even helped with our cases. Same with shuttle driver from terminal to pick up "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by JOSEPH - 11 June 2024
" Overall the car was very good, clean and returned full fuel. Very good service and recommendable. "
" The vehicle was excellent, clean and quite a new model. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by SYLVIE - 05 June 2024
" Easy booking process "
" After waiting for more than 1h to pick up the car, the counter staff wanted to give us a fully electric car. We explained that we were there for a funeral and had to drive a few hours away from Edinburg. The counter staff wasn't sympathetic at all but after some more discussions, she gave us a 9 seater van... We had booked a small car. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 5
LONDON, GB - Reviewed by SIMON - 08 May 2024
" Xxxx "
" Xxx "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by ROBERT - 19 March 2024
" No problem with Auto-Europe - I use you 9 times out of 10. I would never use Hertz at Manchester Airport again. "
" At Manchester Airport Hertz is based offsite at a hotel. In total it took 45 minutes from arriving at the pickup point at the airport to arrival at the Hertz desk. The staff were very offhand, the minimum information as to where to find the car and how to return it (e.g. is there a petrol station close by when I return the car - answer yes! Where is it? - answer just down the road! The staff overall looked shabby and uninterested. Not what I would expect from Hertz. More interested in their mobile phones than in the client. "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 6 Condition of the Vehicle: 6
EXETER, GB - Reviewed by YVON - 11 March 2024
" I think this outfit in Exeter is damaging Hertz's reputation internationally. "
" Was not able to pick up the car because their computer system could not accept my French address and the UK address I gave (my mother's flat) did not tie in with her and my surname (she replaced her driving license 2 months ago, so it is definitely up to date with the DVLA). Unhelpful and disinterested staff would be my minimum observation. A more nefarious interpretation (that they didn't actually have a car to rent me, having double-booked, and were deliberately obfuscating) seems plausible. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by LEE - 13 February 2024
" Very easy and fast "
" The lady was very nice. Updated car for free. Lots of tips too. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SIMON - 25 January 2024
" X "
" X "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ANTONIOS - 06 December 2023
" Easy booking, all necessary information included, good prices. "
" I booked an electric vehicle but unfortunately, no electric vehicle was available at the day of rental "
Value for Money: 4 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 8
LONDON, GB - Reviewed by SIMON - 05 December 2023
" X "
" Friendly and helpful staff at checking in and return "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ERIC - 14 November 2023
" Hertz company was great. But, Auto Europe is a whole other issue! I have contacted them on multiple occasions .... by phone and email. Regarding a refund for 244.13 GBP as we had "Full Damage Protection". Haven't heard back from the "damage department" yet. It's been almost 2 months since the first time I sent a request in. "
" Hertz company was great. But, Auto Europe is a whole other issue! I have contacted them on multiple occasions .... by phone and email. Regarding a refund for 244.13 GBP as we had "Full Damage Protection". Haven't heard back from the "damage department" yet. It's been almost 2 months since the first time I sent a request in. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by AUDREY - 25 October 2023
" Craig and staff member at drop off were both very helpful "
" Service was great. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PAUL - 24 October 2023
" All good "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by IAIN - 12 October 2023
" The "WOW" rate allowed us to try a Tesla 3 for the first time, and it was a fantastic experience. Hertz agents were very helpful as we were first-time electric car users. Highly recommend! "
" The "WOW" rate allowed us to try a Tesla 3 for the first time, and it was a fantastic experience. Hertz agents were very helpful as we were first-time electric car users. Highly recommend! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CHRISTOPH - 09 October 2023
" Wrong location for curtesy shuttle at LHR T3 in the voucher. Waited 30 min for nothing "
" Very good customer service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SIMON - 04 October 2023
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by OVIDIU - 28 September 2023
" Needed a bigger car, Hertz was diligent to accommodate "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by GILLES - 28 September 2023
" finaly, we had to pay more for another rental and are still waiting for the promised refund. "
" 1) we couldn't rent the véhicle. my driver license was deemed invalid. strange for me, for i have already rent by hertz in france, whitout any problem. 2) you advised us to look for another rental company in return for a refund... but then you refused to do so, asking us to check with auto-europe "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by EDWARD - 12 September 2023
" Good prices and options. Completed everything online. "
" Was fine. There were some inconsistencies with what we received and what the other party travelling with us received. When we booked the exact same vehicle. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by GILBERT - 12 August 2023
" Autoeurope the best! "
" Car was prepared 30 minutes late. Nonetheless, car provided was exceptional, super clean. Drop off was perfect and no wait at all. Thank you "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILTON KEYNES, GB - Reviewed by IAN - 31 July 2023
" Good customer service from Hertz as always. "
" Not the best car provided to me as expected from Hertz, but the service from the staff was great. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by MICHAEL - 06 July 2023
" Pick up experience so poor that I thought I'd inadvertently volunteered for a John Cleese video on how NOT to do customer service "
" Please see below "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by MADS - 28 June 2023
" . "
" Waited almost 2h in line before getting our pre-booked car. Hereafter the agent told us to wait for the car to get washed. That took an additional half hour. I tried to complain, because we were in a hurry, but the agent just told me to cancel and go somewhere else. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 5
BRISTOL, GB - Reviewed by MICHAEL - 28 May 2023
" Auto Europe excellent as normal but but we have not yet had problems that would entail AutoEurope after rental staff to be involved. "
" Hertz suffer because Bristol Airport have moved rental cars to the other side of the airport, a major reduction if convenience for renters. Our car had a list of damages but most were so minor that we could not see the damage. Drop-off point was not staffed when we arrived and when staff did arrive they did not treat us in order of arrival "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 8
LUTON, GB - Reviewed by IAN - 22 May 2023
" Excellent and friendly staff. They went the extra mile for us. Even assisting with a small personal issue and arranging a taxi after our drop-off. Really going the extra mile for their customers. All the staff to be commended for their excellent work. "
" Great customer service at Hertz Luton, UK. Fast and smooth collection and drop-off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by GUDBERGUR - 09 May 2023
" The car was good ond service ok "
" good car and god service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by JOAO - 13 April 2023
" Never again will use Autoeurope and Hertz "
" Not only Hertz but Autoeurope as well. No possibilities to change the reservation (no helpdesk available, not possible online). hertz not willing to change booking after flight has been changed. had to pay full and had no car "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by PHILIP - 07 April 2023
" Painless and efficient "
" All worked well and pleasant customer service staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by STEVE - 02 April 2023
" Easy to use website gives you clear options "
" Very nice car in good condition inside and out. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by ROGER - 15 March 2023
" All as planned. "
" Another no problem rental from Hertz. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by KAREN - 23 February 2023
" Autoeurope consistantly offer the best prices even in comparison with the rental agencies own offers. Website easy to use, great choice of cars and agencies, cancellation easy to facilitate if necessary. Thoroughly recommend. "
" Despite booking with Hertz 2 months ago, they had no record of my details so they had to reload them. Car offered was electric despite the fact that not all holiday homes/hotels have outside charging points and my destination didn't so had to wait for petrol car to be delivered which was dirty inside and scratched. Both times there was no one at the drop off point so had to take keys back to main desk. Unfortunately, the UK no longer understands the meaning of 'customer service' "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 5 Condition of the Vehicle: 6
EDINBURGH, GB - Reviewed by JUHA - 23 September 2022
" Since Hertz UK disregarded the information provided on the voucher, Auto Europe should not co-operate with Hertz UK in the future. "
" Hertz intentionally cheated double "super cover" for the car resulting to 50% increase in rental cost. The car was smaller Vauxhall Corsa, not a Vauxhall Astra as specified on the voucher. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BOURNEMOUTH, GB - Reviewed by STEFAN - 11 September 2022
" this was the best car hire experience thus far "
" great car was provided (peugot 5008), and paperwork was very fast "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by MALVERN - 09 September 2022
" Autoeurope offers a good service. It is now my go to booking page. "
" I have used hertz several times now. Will continue to do so in the future as the service and overall customer experience is excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by IAN - 13 June 2022
" Disappointed for being charged a late return fee after I returned home. Car was returned on time. "
" The only thing I was disappointed about was that I received an invoice for a late return of the vehicle with a charge for £10. The vehicle was returned on time. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by RONALD - 15 May 2022
" Very efficient overall "
" Very good experience "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by ANTHONY - 20 April 2022
" Excellent all round "
" Excellent service from all staff while collecting and returning car. Staff, polite, helpful and generally excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by JOHN SHERE - 20 January 2022
" See comments @3. Staff fine, car fine, but misled about process for pick up. "
" Disappointed that the car collection was actually off site. I booked this car primarily because it was an onsite collection, but on arrival we followed signage that lead us to a bus stop in the carpark, and then instruction on a poster to ring for minibus collection to offsite facility where we were then processed. I would have chosen an onsite supplier if I had known this at the time of booking. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 9
HUDDERSFIELD, GB - Reviewed by PETER - 16 December 2021
" Great experience "
" All went perfect but sadly I caught covid when I returned the car the staff were very professional and did all the right things leaving me to carry on "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MELANIE - 21 March 2020
" Fast delivery as no queues more busy on leaving car.As always a good Experience and doesn't seem to make a difference with cars whether local payment or with voucher through a broker. "
" Helpful and efficient "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by RICHARD - 15 March 2020
" As above "
" Quick, efficient and polite. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by STEVEN - 13 March 2020
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by SUSAN - 04 February 2020
" I was unable to get to the UK due to a breakdown (in Spain) on my way to the airport. I called auto europe to cancel the booking which I had only made about 12 hrs earlier, but they said it was not possible since it had to be cancelled 48 hrs in advance. It is not right that a booking made less than 48 hrs in advance cannot be cancelled maybe with a small fee but should not charge the full amount. I am not happy with Auto europe as a result. "
" I didn't pick up the car because I had to cancel my trip . "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by JAMES - 23 January 2020
" Only think I was surprised about was that I took out the extended warranty when I booked but was told that I would have to pay the excess of 1000 GBP if I had an accident and then claim it back later through auto europe. This was not explained at the time "
" The staff were friendly and helpful. The whole process went off without a problem "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOURNEMOUTH, GB - Reviewed by EUSEBIO - 23 December 2019
" Used auto Europe various times and always satisfied. "
" Plane was delayed but staff at airport for me and fellow passengers even after the official closing time. Very happy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by BRUCE - 08 November 2019
" Auto Europe has excellent service and fair pricing. "
" Upon pick up we noticed additional damage not marked and we were told to drive the car to the drop off area so it could be recorded. When we did as requested the supervisor accused us of having done the damage. We had only driven it from the bay to the drop off area.. The supervisor was haughty and insisted Hertz couldn't have done the damage. He stated it was his decision as to who was responsible. In other words even though we reported it before we left the bay we could have been made responsible. He was rude when the photos showed that we did not do the damage. It was a very bad way to treat a customer and it reflects poorly upon Hertz. "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
GUERNSEY, GB - Reviewed by ANTHONY - 03 November 2019
" I had not realised that the rental company did not have an office in the airport and that upon my delayed arrival the car could no longer be delivered, so I received it the following morning. It was delivered with a half tank of petrol and I was not refunded for the amount left. "
" See below "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 7
BIRMINGHAM, GB - Reviewed by JOHN - 26 October 2019
" Good , we will do it agein "
" It was Věry sufishend "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BOURNEMOUTH, GB - Reviewed by TIMOTHY - 23 October 2019
" Great, I'm a very regular customer! "
" Took too long to pick up and return, otherwise fine. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 4 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ALAN - 28 August 2019
" Good service all round, one small gripe though, in this digital world having to print out the voucher wasting ink & paper "
" Fantastic customer service at both ends, we had an unexpected upgrade which was very welcome, iv used budget rentals in the past bit now will look more at the bigger ones as there was no hard selling when collecting and microscope fault finding when returning the car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by MOHAMMAD ZUBAIR - 16 August 2019
" Earlier experience with Auto Europe has been more positive "
" The gas tank was 1/8th below full of the Renault but not noted in delivery documents, the child seat was filthy. At drop off, gas tank was a 3/8 below full, but it was not adjusted for low tank at delivery. I was charged a phenomenal £72 for fuel!! Too much even if charged@£3/liter. Hidden charges not made explicit at time of contract and on the website, added another large amount. Rip off! "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 2 Condition of the Vehicle: 7
NEWQUAY, GB - Reviewed by DAVID - 16 August 2019
" Autoeurope continues to take the guess work out of hiring vehicles around the world. Great service. "
" Car supplied was a Mokka in place of a Astra. Appreciate similar size but slightly larger outside. Pick up was supplied with email detailing any damage etc. On return handed keys over to team but no further communication. Overall good service but needed finalising. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
WELWYN GARDEN, GB - Reviewed by GEOFF - 03 August 2019
" Would definitely use Hertz, Wewyn Garden City next time we visit "
" Excellent, we requested an automatic vehicle in UK and very pleased to be upgraded to an Audi 5 sports which drove superbly. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LIVERPOOL, GB - Reviewed by STELIOS - 17 July 2019
" Please see the above and help me "
" Hi, I need your help conducting with Herrtz. On the 14th of July they deduct from my Visa £100 with out any notice. I don't know why. I dropped the car in the same condition as delivered. Even I show to their employee some scratches on the car and he told me that he is aware of it. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
BOURNEMOUTH, GB - Reviewed by TUOMAS - 09 July 2019
" Couldn't be easier. "
" Completely hassle-free. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JOHN - 27 June 2019
" As above "
" They need more staff when you collect car "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 8
LONDON, GB - Reviewed by ARISTOS - 06 May 2019
" excellent service and price "
" Very accurate "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by MARCO - 25 April 2019
" During the booking process, Autoeurope did not indicate at any point the additional cost of 35£ for picking up the car after 11pm, even though we specifically choose the pick up time 11:00-12:00 pm. Furthermore, as Autoeurope, you should make sure that the car rental comapies recognize the isurances already stipulated with you (e.g. super cover). "
" First, when we booked the car with autoeurope it was not indicated the additional cost of 35£ for picking up the car after 11pm. Second, Hertz did not accept/recognize/ had no clue about the "super cover" insurance that we purcheased from autoeurope, even though we showed your voucher. So, according to the couter staff we should have paid extra for the full coverage insurance from HERTZ. Third, the counter staff propose to buy a GPS (at an extra cost), but actually the car we got had a navigator included in the system, meaning that the GPS was actually useless. So, overall we found HERTZ not beeing honest and fair with us. Nothing to complain about the qality of the car, though. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by GORDON KERR - 07 January 2019
" All good as usual, thank you "
" All good, car like new, staff quick, polite and efficient at both pick up and drop off "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DAVID - 03 January 2019
" See above. "
" Friendly helpful staff. BUT as my grand daughter got ill at very short notice and could not travel, I called the Hertz station to let them know, so they could offer one of their (according to their website) limited number of child seat to another renter. I am as thanked and told payment is always separate and there would be nothing to pay. Examining my receipt up at the airport, after a hurried drop-off, I learned that the original order was unchanged, and I am charged for an item I never picked-up. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by VINCENT - 26 December 2018
" I was charged twice. So I guess I need to check first how to get my money back... "
" I was charged twice, once by Auto Europe, another time by Hertz (credit card debit registered 1 month after the actual rental - I guess they used the guarantee pre-authorization). No receipt, no explanation by email, .. just a new line on the bank statement as a Christmas present. Last time ever with Hertz. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 5
BRISTOL, GB - Reviewed by PETER - 21 December 2018
" everything was fine "
" Good service "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by EDMUND - 07 December 2018
" Good at what you do...Easy, direct and time saving...Deals are there or thereabouts but AE has a better feel to it... "
" Good at what they do... "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
LUTON, GB - Reviewed by MARIOS - 06 December 2018
" AUTOEUROPE gives excellent value for money "
" Quick and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by SHEILA - 04 December 2018
" I have sent emails from Hertz to your customer service as I have full insurance. I hope they sort my excess and return it promptly. I have not heard anything yet. "
" Returned car to be told there where cuts in the tyre. As I had not been near any pavements I'm not sure how this could have happened. Checking reviews on Hertz there where many other customers that had been told they also had cuts in their tyres. Is is that they are using cheap tyres. Seems very strange. I will not use Hertz again. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 6 Condition of the Vehicle: 6
GLASGOW, GB - Reviewed by ZOLTAN - 30 November 2018
" It was OK. "
" Everything was OK, except for the small detial, that thanks to a 1 cm scratch on the wheel trim, we were charged 55+35 GBP. (On a car, that was full of small deficiencies.) "
Value for Money: 4 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 8
MANCHESTER, GB - Reviewed by NEVILLE - 29 November 2018
" I recommend auto Europe for car rental "
" The employers are very helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by EDWARD - 21 November 2018
" I have been using Auto Europe for years (more than 10 surely by now?) and always recommend them to anyone looking to hire a car in Europe "
" It was easy and efficient. When the price is right I'm happy to go with them. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LONDON, GB - Reviewed by HELENE - 19 November 2018
" Staff pleasant and polite. "
" Staff pleasant and polite "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by EMIL GEORGE - 12 November 2018
" As in the previous box,thank you for help. "
" It îs not the first time when using a Hertz car booked with you(autoeurope.com), I encountered problems. It is like they are not happy with customers not booking cars directly with them. First time I paid too much for a car booked in Frankfurt( the lady at the desk made me believe that the local tax is an extra insurance, so I paid a double bill). Now I booked the car at Heathrow Airport, London, but the car wasn't at the airport as I expected, or as I booked trying to avoid a shuttle, but it was nearby, approx 15 minutes away. The counter staff was very professional, I took the car by myself, I did an external check, everything looked ok, the keys were in the car. When I came back to drop the car, we were in a hurry, they were very quick to take the car back but the person checking the car found a scratch at one of the wheels. We looked but we see no scratch, I didn't sign the release of the car being told that ,,the office" will contact me. I took some pictures of the claimed damage and we ran not to loose the flight. When I looked at the pictures taken I saw there was indeed a very small scratch, impossible to notice in the current situation (low light, position of the wheel, etc) making me to believe IT WAS A PRE EXISTING CONDITION, KNOWN BY HERZ. The damage is so small that I'm sure that I didn't see it when I did my external walk around check, but the person that knew the car knew it and spotted in poor light conditions and with the scratch facing the ground?? I have pictures of the wheel, I am still waiting HERZ to contact me. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 8
LONDON, GB - Reviewed by MARK - 11 November 2018
" fair experience for value "
" Fine "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BOURNEMOUTH, GB - Reviewed by MANUEL - 16 October 2018
" My experience with Auto Europe is very positive but you need to do something about this situation because my bad experience with Hertz I can consider a Fraud. Since the first minute I went to Hertz office at Bournemouth airport I felt I was victim of Fraudulent experience. Thank you very much Kind regards Manuel Freitas "
" I am very unsatisfied with my experience. First of all I did a reservation for an Astra midsize and the staff member of hertz at the office want to give me a small car( category B, Honda Jazz) after I explain and show the Auto Europe voucher, I did a reservation for a group C an Astra or a similar car. With Hertz company a C group car is a Seat Leon, a Opel Astra a Kia Ceed a Ford Focus or a Toyota Avencis, a Renault Kaptur is not in this group but the staff at the Hertz office with name John Walsh said "I can't do anything, I have just this two cars, the Honda jazz or the Renault Kaptur" After this upsetting episode I asked for a midsize car ( Opel Astra or a similar car) and the only car that they had was a Renault Kaptur. I did my reservation 4days before the date of pick-up the car so I can't understand why I arrived to Hertz at Bournemouth airport and they hadn't the Opal Astra or a similar car from the same group. I payed for one car and I received a car from a different category. The other thing is, I said I will drop-off the car with full tank but when I had the car for the first time in my hands the tank wasn't full and again the staff from Hertz doesn't gave any relevant interest to that. I drop-off the car with full tank but the fuel tank pointer wasn't working properly because the fuel tank pointer wasn't moving to the top and the fuel was coming out from the tank. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
EDINBURGH, GB - Reviewed by YIORGOS - 23 September 2018
" smooth and easy. "
" They tried to talk us into hiring and GPS by saying that google maps wouldn't work in the countryside (we went quite a long way out and had no problem at all), plus they tried to persuade us into buying another insurance even though we had zero excess coverage from Auto Europe "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by ROBERTO - 07 September 2018
" Very good experience, everything went smoothly. "
" Very good experience. The only issue is that the veichle was not the one I expected (but it was same category of course). "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by JOHN - 05 September 2018
" Booking was super easy with Auto Europe "
" For pick-up I had to wait 30 minutes to be served as only one person on the pickup counter. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PANAGIOTIS - 10 July 2018
" N/A "
" N/A "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by KEK SING - 10 July 2018
" yes, will still recommend but need to warn freinds that what car model you booked is usually not what you get. Familiarity of driving unknown model can give time consuming effort to learn how to use a new GPS module. "
" Yes, I would recommend to friends but will caution them to ensure photos taken for any damages before drive off from rental area. The biggest problem is not getting a car as per picture during booking. Same category has different trunk size. Your luggage planning can be upset. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
EAST MIDLANDS, GB - Reviewed by JOHN - 03 July 2018
" Good service in and out car was great so 5* "
" Good service in and out car was great so 5* "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LONDON, GB - Reviewed by KEVIN - 15 May 2018
" Very happy with quality and condition of the car I was given. Drop-off was fast which is importnant when you want to catch a flight. "
" I rated overall value 7 instead of 10 because although I had paid for super-cover insurance with AutoEurope, Hertz still tried to encourage me to pay for insurance with them too pointing out that I'd have to pay £1000 per body part scratch and then I'd have to take it up with AutoEurope to get refunded. This is not the way things should be done. There should be an arrangement directly with AutoEurope so that your customer does not have to pay anything if he is already insured. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EXETER, GB - Reviewed by DORIAN - 07 May 2018
" Great friendly staff. Smooth fast transition from arrival to booth to driving away. Super! "
" Great friendly staff. Smooth fast transition from arrival to booth to driving away. Super! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CAROL - 29 April 2018
" Apart from this recrent experience, which I blame totally on Hertz and not yourselves, I have found Auto Europe to be excellent value, very efficient and totally trustworthy. We particularly like the refundable excess deals, which give peace of mind at a very reasonable price. "
" We chose Hertz because we were in UK for a very short time, to go to my mother's 80th birthday party and expected a reputable firm to be most efficient for pick up and drop off. We arrived at the Heathrow office on time at 11.30 to find a huge queue. We got number 69 and when we arrived they were serving number 52. There were only 2 people to deal with the customers. To cut a long story short, we eventually left the airport 1 hour and 50 minutes later. This meant that we missed the start of the party where we were meant to be the surprise arrival. I have been using other hire firms and we have rented cars about 8 times in the last 12 months with excellent experiences overall (all through Auto Europe – we have been very happy with all aspects of your service). This is by far the most frustrating and annoying rental experience we have had. To add insult to injury, I was charged a 10 pound late arrival fee for being 35 minutes late in Manchester!! Could you please tell me how to go about making a formal complaint to Hertz as I feel that we should be compensated for the very poor service. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 5 Condition of the Vehicle: 8
LONDON, GB - Reviewed by CAROL - 29 April 2018
" Apart from this recent experience (which I blame totally on Hertz - not yourselves) I have found Auto Europe to be very efficient and extremely good value. We particularly like the refundable excess arrangement which gives peace of mind at a good price. "
" We chose Hertz because we were in UK for a very short time, to go to my mother's 80th birthday party and expected a reputable firm to be most efficient for pick up and drop off. We arrived at the Heathrow office on time at 11.30 to find a huge queue. We got number 69 and when we arrived they were serving number 52. There were only 2 people to deal with the customers. To cut a long story short, we eventually left the airport 1 hour and 50 minutes later. This meant that we missed the start of the party where we were meant to be the surprise arrival. I have been using other hire firms and we have rented cars about 8 times in the last 12 months with excellent experiences overall (all through Auto Europe – we have been very happy with all aspects of your service). This is by far the most frustrating and annoying rental experience we have had. To add insult to injury, I was charged a 10 pound late arrival fee for being 35 minutes late in Manchester!! Could you please tell me how to go about making a formal complaint to Hertz as I feel that we should be compensated for the very poor service. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 5 Condition of the Vehicle: 7
EAST MIDLANDS, GB - Reviewed by NICHOLAS - 24 July 2017
EDINBURGH, GB - Reviewed by DAINIUS - 18 July 2017
LONDON, GB - Reviewed by HUGO - 12 July 2017
" Smooth online planning, booking and payment process. Website easy to navigate. "
" Warm welcome from the shuttle driver at Heathrow set a good tone. We picked up our car on a Monday morning which was a very busy time, so we had to wait a while for our turn, but the whole process was smooth and orderly. We loved the Nissan Qashqai that we were allocated and enjoyed its use for a week, no problems whatsoever. The return process was quick and efficient. Well done, Hertz Heathrow, definitely to be recommended. "
LONDON, GB - Reviewed by MANGESH - 04 July 2017
LIVERPOOL, GB - Reviewed by DAVID - 30 June 2017
" I have been charged for 2 car rentals! One was just an enquiry,I wasn't satisfied with the reviews so booked through you with Hertz.Ive now discovered I've been charged for both! I have emailed to ask for a refund. "
" Professional but nobody at the drop off point to check vehicles. "
LIVERPOOL, GB - Reviewed by IVAILO - 05 June 2017
" Very good service! "
EDINBURGH, GB - Reviewed by OLAF BROENDEN - 31 May 2017
" Easy to book and provided good overview. I could be in doubt if the prices really were the cheapest - as that is not really possible to see. "
" Booked and paid upfront for a 7-seater (Ford Galaxy) for going to a wedding. Got a totally smashed up vehicle - not just with schrathes but with real dents all the way around the car. Wheel trim missing etc. Terribly condition, and not even space enough on the report to list all the schratches and dents. And still they charge more than 100£ per day.... a lot of excuses were given, but NO talk of refund or discount. I would expect a voucher as compensation for this poor quality, and that we had to show up at a wedding in a wreck. It is Hertz right ??? and not Rent-a-Wreck ??? "
INVERNESS, GB - Reviewed by MICHAEL - 22 May 2017
LONDON, GB - Reviewed by GRAHAM - 09 May 2017
" I all ways use autoeurope a1 Graham "
" Number 1 all ways use them "
NEWCASTLE, GB - Reviewed by KIM - 07 May 2017
" Smooth booking process "
" Took me a while to figure out the invoice as this was my first time renting a car. "
MANCHESTER, GB - Reviewed by SAVVAS - 01 April 2017
" Frequently used for UK booking, no problem up to know "
" Twice in a month booking, no problem at all, although they had some bad critics about extra charges (tyres damage, etc). Worked fine for me, would come back if their prices stays competitive. "
LUTON, GB - Reviewed by EVALYN - 29 March 2017
" I have always used Auto Europe and told others about the company, It is as shame that you cannot get loyalty points, as I cannot afford to rent a car when I am Back in England on Easter weekend and I think some reward system for loyal customers would help.. "
" easy to use, they explained the costs clearly and again Hertz are my first choice depending on the cost... there was no hard sell for the insurance which was great, I was happy to upgrade my car but didn't feel pressured "
LONDON, GB - Reviewed by GERALD - 27 March 2017
LONDON, GB - Reviewed by AISLING - 23 March 2017
" Easy booking process and instant confirmation. "
" Quick and efficient service at the desk. Was asked for my DVLA code which luckily I had printed off before travelling. "
BRISTOL, GB - Reviewed by EILEEN - 10 March 2017
" Excellent service both at on booking on line and at Bristol collection and Manchester return. Will definitely use again. "
" Hertz - excellent - "
NEWCASTLE, GB - Reviewed by SUSAN MARY - 09 March 2017
LONDON, GB - Reviewed by COLIN - 06 March 2017
" Seamless easy broker to go through "
" At Stansted they are MUCH better than the other operators "
LONDON, GB - Reviewed by KEVIN - 28 February 2017
" good comparisons allowed me to make an informed choice. "
" Fantastic! Great service, an upgrade to a better model car and excellent shuttle service. "
LONDON, GB - Reviewed by LEX - 09 January 2017
" To long waiting time at check in "
BOURNEMOUTH, GB - Reviewed by BRIAN - 19 December 2016
LONDON, GB - Reviewed by MICHAEL - 15 December 2016
" All easy. Web site quite clear. Although gave wrong information about dropping off. There is a key drop box so you don't get charged for early departures. "
" Fast , efficient and helpful. Also appreciated being able to drop key before 7.00 a.m. "
LONDON, GB - Reviewed by MELANIE - 08 December 2016
BOURNEMOUTH, GB - Reviewed by ROY - 02 December 2016
" Very good service from the Receptionist at your Bournemouth office, please pass on my thanks to her. Wasn't too pleased to be given a Kia, but it grew on me! "
" As above "
LONDON, GB - Reviewed by AMIT - 21 November 2016
" Easy booking process. Would appreciate partial refund for early return. "
" Excellent service from start to finish. "
LONDON, GB - Reviewed by ANDRE - 21 November 2016
" Great service, lovely vehicle. "
LEEDS, GB - Reviewed by AMADEO - 12 November 2016
MANCHESTER, GB - Reviewed by DAVID - 18 October 2016
" Rental Companies always demand a huge deposit which is not always clear upfront "
" All good this time.. "
LONDON, GB - Reviewed by EDWARD - 14 September 2016
LONDON, GB - Reviewed by TREVOR - 10 September 2016
" Efficient service. "
" Trouble free rental - also upgraded to better car. "
EDINBURGH, GB - Reviewed by GIANFRANCO - 07 September 2016
" good, satisfied with customer service "
" good auto and service "
EDINBURGH, GB - Reviewed by MORENO - 29 August 2016
" Great customer service. "
LUTON, GB - Reviewed by GEORGI - 18 August 2016
" We are appreciated of your employees. Especially Nina Kamenova provided us with all necessary information and answered all our questions. "
" Excellent car, but the employee in the office did not offer checking the car in returning. I have to ask about that. "
LONDON, GB - Reviewed by ROBERTO - 17 August 2016
" Friendly & efficient staff, both at Heathrow & Birmingham airports "
LUTON, GB - Reviewed by PAUL B - 09 August 2016
" Auto Europe is a reliable partner and there are not many things to improve. The survey it is a must and will be very efficient if you will turn back to your suppliers with our comments. "
" Hertz service it was OK and in the line with their procedure. I was surprised and disappointed that they offer for rent Chinese cars as an equivalent of an European one. More and more the top car rentals companies offers are not at the range of their brands. "
ABERDEEN, GB - Reviewed by CATALIN HORIA - 01 August 2016
LONDON, GB - Reviewed by ROBERT - 28 July 2016
" No wait to check in, able to get the car very quickly. Helpful staff. "
LONDON, GB - Reviewed by WILLIAM - 26 July 2016
" Ease of booking service. "
" Took ~60 minutes in a queue at the Hertz counter at the Standsted Car Village. As a consequence of the long wait time, the Hertz representative upgraded our pre-paid vehicle for the 10-day rental term. The replacement vehicle was comfortable and economical for our high mileage trips throughout Britain. "
LONDON, GB - Reviewed by JACK - 25 July 2016
" Straightforward procedure. Decent price, although the process of getting a good price seems complicated, as prices seem to vary on a daily basis. I would like to know why that is. "
" A bit slow to pick me up at Heathrow Terminal 5 (had to wait about 25 minutes before the shuttle bus arrived). Otherwise very efficient. "
GLASGOW, GB - Reviewed by ROXANA - 09 July 2016
" It's unacceptable to offer a car with worn pad breaks ! It's unacceotable to waiste one afternoon and the next morning to get another car. It's unacceptable to be forced to travel for 40 km to get another car, instead of having a car brought by Hertz to the place we where located "
LONDON, GB - Reviewed by SUDHARMA - 02 July 2016
" easy to use, transparent and no hidden charges. "
" very quick check out. "
EAST MIDLANDS, GB - Reviewed by JESSICA - 28 June 2016
" I had to queue for 40 minutes at the hire desk and the girl was unapologetic and not customer friendly. "
ABERDEEN, GB - Reviewed by NIKOLAUS - 28 June 2016
LONDON, GB - Reviewed by RICHARD - 28 June 2016
" All very smooth. Pick up and drop off EMA went easily. Car upgrade. Thanks. "
MANCHESTER, GB - Reviewed by SUSAN - 23 June 2016
" Excellent "
" This is the best company for car hire very helpful staff "
EDINBURGH, GB - Reviewed by ALBERT - 23 June 2016
" Funny how, at car pick up, they tried by all means to make us return the car with petrol deposit empty and pay their fill up at a awful price when it was clearly stated in the reservation of autoeurope that the car was to return full. They even lied to us saying there was no petrol stations around the drop off point amd we would be charged for the remaining fuel at Hertz price. It almost was a menace when finally nothing of that happenned.There was a petrol station right around the corner of the Hertz drop off office and the return of the car was seamless with no problem. I think the Hertz office at the Edimburgh Airport wants to take advantage of the foreign custormers with lies to make them pay a full tank at their price which is a joke ! "
LONDON, GB - Reviewed by ERIK - 22 June 2016
SOUTHAMPTON, GB - Reviewed by JENNIFER - 21 June 2016
" no problems with the service - web site easy to use "
" no problems with the service: nice car "
EDINBURGH, GB - Reviewed by URS - 15 June 2016
" If me charge Hertz for nothing, was their Service perfect. "
LONDON, GB - Reviewed by ADELE - 13 June 2016
LONDON, GB - Reviewed by CARLO - 03 June 2016
" ottima auto e ottimo navigatore. avremmo gradito non ci fosse stato applicato il sovraprezzo per la consegna al city airport london. "
EDINBURGH, GB - Reviewed by AXEL - 02 June 2016
" efficiant, good prices, customer oriented service, highly respected by the different car rental enterpríses "
" company works customer oriented should provide more Volkswagen than Ford "
EAST MIDLANDS, GB - Reviewed by GRAHAM - 25 May 2016
" Excellent online service with good price sellection "
" Excellent, speedy collection and drop off. "
LEEDS, GB - Reviewed by RENATO - 24 May 2016
" Efficient organized and complete. "
" Prompt delivery efficient staff "
EAST MIDLANDS, GB - Reviewed by PETER - 24 May 2016
" Excellent service as always from Auto Europe. I have been using your services for over 4 years and don't even bother checking the competition, as in my eyes no of the others come close. When calling the 0800 number staff are very helpful. Keep it up... 8-)) "
" Its just a long walk to the pick up point. Maybe an idea to put a phone at the desk so a customer can call especially if they have a lot of luggage or older people with them. Would not like to walk it if it was raining... "
NEWCASTLE, GB - Reviewed by DAVID JOHN - 19 May 2016
" The website is easy to use and the cars are in excellent condition. "
" The staff were polite and helpful. Unlike Gatwick, they did not try and sell me upgrades or excess insurance. "
MANCHESTER, GB - Reviewed by VYAS MOHAN - 09 May 2016
NEWCASTLE, GB - Reviewed by ION - 09 May 2016
LUTON, GB - Reviewed by MICHAEL - 27 April 2016
" Rude counter staff, stand at the counter 3 people doing nothing, no one even acknowledges you are there! Car was fine just some staff with manners and a helpful attitude would go a long way "
EDINBURGH, GB - Reviewed by MÁRIO - 22 April 2016
" everything went smoothly. it was the first time i rented a car and when i need to do it again i will use the same service "
" they were great. they even gave me a much better car. "
BIRMINGHAM, GB - Reviewed by STEPHEN - 20 April 2016
" Simple and cost effective. Have rented several times and never had a problem. Highly recommended. "
" Friendly and efficient staff, convenient location and an excellent car. "
LONDON, GB - Reviewed by KELLIE - 22 March 2016
" I was very satisfied with Auto Europe as they allowed me to cancel a booking I had already made after an awful experience with Europcar and allowed me to rebook with a different company. "
" The service was great and efficient. "
MANCHESTER, GB - Reviewed by CHRISTOPHER - 21 March 2016
NEWCASTLE, GB - Reviewed by KIRILL - 20 March 2016
LONDON, GB - Reviewed by JAMES - 19 March 2016
LONDON, GB - Reviewed by JOSEPH - 19 March 2016
EAST MIDLANDS, GB - Reviewed by EUGENE - 16 March 2016
" Very efficient service and easy to book a car rental. AE offer the best car hire rates around "
" Hertz provided a quasi new Fort Focus which was upgrade to diesel at no extra cost "
LUTON, GB - Reviewed by GEOFF - 15 March 2016
" The hure car had scrapes (which was marked on the condition of car sheet given to us) and was not very clean. On the second day of our hire an alarm showed that the tyre pressure was low, we pumped the tyres but the warning light did not go. When we returned the car we explained this to the man who checked the car. He said that the car should notmhave been given tomus in that condition (he meant the scrapes etc). It was also not as clean as we would expe t on the outside. We have now received an invoice and have been charged what we think is extra for damage but it does not explain what the damage is. We are raising this directly with Hertz too. "
GLASGOW, GB - Reviewed by ARMAND - 09 March 2016
LIVERPOOL, GB - Reviewed by THOMAS - 08 March 2016
" The ease of booking and service are always excellent "
" Collecting & returning the car were excellent however we had a problem and at that point the management of that problem was confused and haphazard. The focus was entirely on dealing with the car not the client, even once it was established that the car needed to be recovered by Volvo they still failed to do anything about providing a replacement. They completely failed to focus on us as the client and ensuring that we had a car available to use and left us to sort this out for ourselves. "