GREEN MOTION GREAT BRITAIN Car Rental Reviews

MANCHESTER, GB - Reviewed by GEOFFROY - 18 September 2025

" GreenMotion told me it was better booking through them directly because I paid for extra insurance with AutoEurope for nothing + the fact that I had to pay double the price to get the car "

" We booked a car through AutoEurope with GreenMotion. We ended up paying £180 more to get the car, because none of my card were "credit cards" even though 2 of them are. The person behind the counter was very friendly and tried his best to help but I won't be booking with them anymore. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MANCHESTER, GB - Reviewed by JOHN - 12 July 2025

" I was not impressed that Greenmotion blocked £1705 on my Credit Card when I had paid for all the excess available via Autoeurope. "

" It was all good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRISTOL, GB - Reviewed by FERDINANDO - 10 July 2025

" very satisfied "

" Very satisfied "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by LUCAS JOSEPH HUBERT - 16 June 2025

" It's a pity, you have to have a credit card. "

" The insurance we agreed on by booking at Autoeurope, was not valid according to the employee from Green Motion. We had to pay almost double the price we booked for. The upgrade from a Peugeot 208 to a Citroen C3 Aircross wans't an upgrade. The car was underpowered for Scottish roads, especially for overtaking and the power steering was way to sensitive. The cruise control was complicated and even dangerous, because it did not turn off when braking (after releasing the brakes, it wanted to go to the set speed again) "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 5

MANCHESTER, GB - Reviewed by KONSTANTIN - 21 May 2025

" - "

" Instructions on where the shuttle from the airport is are very vague - would be nice to have a map. The car was technically, though quite dirty and hard 1/3 tank - clearly wasn't washed and serviced after the previous rental. "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 3
Condition of the Vehicle: 5

LUTON, GB - Reviewed by ANTHOULIS - 18 May 2025

" Very bad experience. "

" I had a good experience until the delivery of the car. Unfortunately, during the delivery, the company person was looking for an opportunity, in my opinion, to overcharge me. Specifically, he informed me that there were two dents and that I would be charged. I disagreed and immediately showed the photos I had on my mobile phone during the delivery. He accepted that the rear bumper had one, while he insisted on the left side door because I did not have such a photo. The question, however, is why they did not note the dents on the rear bumper during the delivery. The conclusion is yours. In addition, the employee's behavior was not appropriate. I will file a complaint and, if necessary, I will take legal action. I have been your customer for the last fifteen years or so and I have not had such a problem at Louton Airport. I inform you that I will also proceed with financial claims for moral damage and inconvenience. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 8

LONDON, GB - Reviewed by MARK - 26 April 2025

" I always book with Auto Europe. "

" Hard sell to get me to buy accident insurance even though I had purchased this in advance. Was told I could not trust AutoEurope. They asked me to pay an additional £61 per day which I refused. Car was filthy on the outside and not too clean on inside. "

Value for Money: 8
Efficiency of Counter Staff: 3
Expediency of Drop-off: 8
Condition of the Vehicle: 3

LONDON, GB - Reviewed by JAVIER - 18 April 2025

" i always work with AUTO EUROPE. "

" When i arrive they sey that our luggage won´t fit in a Peugeot 3008 and they offer us a Citroen C5 X Hibrid..........I asked them to try first in 3008 but they say they don´t have it at the moment in reception. I trusted them at the moment and they charged me about 520 usd more for the C5 X Hibrid.................but after i rent it i check a 3008 that i saw in the street and i checked technical sheets of both cars and found the luggage space was the same.................. So i think i was tricked by them .............very bad experience. "

Value for Money: 3
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by GRANT - 18 April 2025

" Not happy about car not being at the airport but 10 minutes away "

" Led to think that the car would be at the airport not at an industrial site 10 minutes away "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 3
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by IOAN FLAVIUS - 06 March 2025

" EXCELLENT!! "

" SUPER COMPANY ! THE STAFF WAS EXCELLENT !! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LUTON, GB - Reviewed by LINDA - 12 February 2025

" Hadn't rented since Covid, pleased with service and price "

" Had booked a mini expected a fiat 500 or equivalent was given a Dacia Jogger, very pleased and very comfortable "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MANCHESTER, GB - Reviewed by GILLIAN - 17 December 2024

" Auto Europe provided cheap options however it's a pity green motion does not follow the same process with all other rental companies "

" Full. Insurance cover was taken out at booking however the staff said it didn't cover so further additional insurance was required to be paid. Which is wrong. They are not based are not based at the rental village. We will not use green motion again. "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

LONDON, GB - Reviewed by KERRY - 12 December 2024

" Bad service from green motion! "

" Pick up and drop off from very shabby office at a holiday inn location at heathrow. Hotel currently used for asylum seekers. I got sent to the back of the hotel to pick up car , no lighting and very unnerving being alone there walking round a dark alleyway. Staff not interested in helping. Car was lit up from afar using the fob so I could see its location and I was told to take lots of photos which was impossible because of the dark and the drizzle . No one showed me the car , I had to beep for attention. Staff barely spoke and didn't even crack a smile. Exit not clear as it was so dark. On drop off same again , had to walk the dark alleyway in the drizzle with suitcase and belongings and then the shuttle bus didn't come for 50 minutes so I waited outside this hotel in the cold and drizzle . I asked the lady at the front 'office' if I could wait inside. She said no I'm closing ! I've rented before from green motion and they've always had their own little marked van for regular shuttles , this time it was non existent . I won't rent again from them . "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

LONDON, GB - Reviewed by GEOFFREY - 27 November 2024

" A kind agent from autoeurope.com suggested I could get a better rate from autoeurope.de and was right. Autoeurope has served me exceptionally well for more than a decade with about 30 bookings. "

" The rental with Green Motion was flawless. Unlike some rental car companies, they listened when I said I did not want any extra insurance. The ride to their office took less time to get my car than I have endured with many on-airport agencies. The value was phenomenal. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LUTON, GB - Reviewed by ANTHOULIS - 14 October 2024

" The bus stop number you gave me at airport busstation is wrong. The correct bus top is J. "

" Very good expirience "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

EAST MIDLANDS, GB - Reviewed by JANE - 16 September 2024

" A good price. BUT waiting for a courtesy shuttle to their office and admin problems was just time-wasting "

" Staff at the desk very pleasant and nice. However it took nearly 1 hour to sort out my paperwork (including the journey to the office). Difficult to say whether it was problems with their internet or just poorly trained staff. Drop off was quicker. "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 7
Condition of the Vehicle: 10

LONDON, GB - Reviewed by GRAHAM - 19 August 2024

" Everything excellent Except the bus from and return to Heathrow, Its a bit of a drag "

" Green motion have always been good Now they are excellent All the cars they had on the car park were almost New "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MANCHESTER, GB - Reviewed by CAROL - 16 August 2024

" Very pleasant staff - efficient and quick service. "

" Very pleasant staff- efficient and which service. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by VALENTIN - 08 August 2024

" . "

" . "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 7

LONDON, GB - Reviewed by LYNN - 06 August 2024

" I was very pleased with the booking process and the counter help once we arrived at our destination. The price was very fair and the agent (Green Motion) was very accommodating to make us comfortable about our car choice and the GPS. However, Auto Europe was not very accommodating when we adivsed we were delayed 24 hours -- they could not provide a simple "thank you; your reservation remains and we will advise the vendor you will arrive later than expected" but instead told us they could not speak on behalf of the vendor and did not provide an easy way to contact them. In the end it worked out but we were stressed not knowing this after a bad travel situation en route "

" Everything was great EXCEPT that it took a lot of time and energy to get a response regarding our reservation when our arrival was delayed 24 hours due to weather. Although I sent an email more than 12 hours prior, we had to call several numbers and try to contact numerous sources to confirm that they received the message and would honor our reservation. We did not ask for any rebate or refund for the day missed. So an improvement on the communications between Auto Europe so that they could provide a response (based on them contacting their local vendor) would have been much appreciated "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by MIHA - 29 July 2024

" I am speechless. We were left without a car! Teh explanation was: they don't insure military people. There is no mention of such condition to be found in the voucher! But we recieved three notifications about the necessary limit on the credit card! Never again! "

" I am speechless. We were left without a car! Teh explanation was: they don't insure military people. There is no mention of such condition to be found in the voucher! But we recieved three notifications about the necessary limit on the credit card! Never again! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 1

EDINBURGH, GB - Reviewed by BORIS - 14 July 2024

" Wide selection of cars. Good support "

" Efficient and friendly "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

LONDON, GB - Reviewed by PAUL B - 12 July 2024

" Auto Europe it is a reliable partner "

" the place is very far from the airport and there is not shuttle bus for transport, just the airport line. Upon arrival, took more than an hour to get from T4 to them. I almost lost my lease. On departure I took an Uber to make sure I did not miss the plane. At the pick up I was advised to take detailed pictures of the car because not all the scratches are included in the file and they cannot change it at that moment, only after the drop off I have to justify myself with pictures. Last but not the least. deposit 1500 GBP for more than 20 days seems to me to be much to much!!!! "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

LUTON, GB - Reviewed by GABOR - 04 July 2024

" No problem at all. "

" No problem at all. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MANCHESTER, GB - Reviewed by IDALO - 20 June 2024

" Great value for money "

" Everything worked out well. Remember to read the instructions for how to get to the car. Greenmotion are in an external car park separate to the car rental village "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by CLINTON - 19 June 2024

" They ruined our holiday! "

" They refused to hire us the car simply because I work in the military!! And their reasoning was that their insurance do not cover military people! It does not make sense as I was on holiday with my family. "

Value for Money: 1
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 9

LONDON, GB - Reviewed by HELEN - 16 May 2024

" A terrible experience, feeling very let down and upset "

" I and 2 other returning clients on Monday 13/05/24 were all surprised with damage to our vehicles and large bills. I had to pay £880 for a scratch on the bottom of a door which I did not do. What happened at Green Motion on Monday to make all returning vehicles be charged. All of us disputed the damage. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

LONDON, GB - Reviewed by ANTONY - 31 January 2024

" Speed up the check in process otherwise fine. If Holiday Inn does not reclaim the hotel then change location. "

" Only drawback is the location of Green Motion Heathrow. Holiday Inn was once nice with pleasant reception area and a Starbucks. Now it is a an illegal immigrant hostel run by the government with security guards outside. Makes one uncomfortable waiting there. Green Motion check in and check out is now paperless (well done at long last) but waiting time is still too long "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MANCHESTER, GB - Reviewed by PHILIP - 09 January 2024

" Terrible, criminal .i shall be taking legal action vs parties. "

" Terrible, a band of crooks, I read reviews and articles in the guardian newspaper about a vast majority of clients that had been DONE. Charged for damages that should not have been charged. And MORE. they even forged a document . When I returned the car I signed a Blank condition report with nothing on it. 2 days later I received a copy of the condition report with hand written damages that were not on the one I SIGNED., "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 2

BIRMINGHAM, GB - Reviewed by NICHOLAS - 29 November 2023

" Pick up was slow and very evidence driven. Drop off was 20 mins as parking was 5 mins walk from office. So had to walk back and forth a couple of times. "

" Car was of poor condition with the engine light coming on after 10 minutes driving. Front windscreen wash inoperative .. rear working so not a water issue. Faulty electrics on phone connection . "

Value for Money: 4
Efficiency of Counter Staff: 5
Expediency of Drop-off: 3
Condition of the Vehicle: 1

BRISTOL, GB - Reviewed by CLIVE - 25 November 2023

" Good from beginning to end "

" After my last two poor experiences with Europcar it was good to have dealings with a company that are not just interested in getting you to spend more "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

LONDON, GB - Reviewed by JOHN - 08 October 2023

" Lengthy check in but great experience "

" Good "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 8

LONDON, GB - Reviewed by RICHARD - 17 July 2023

" Opening times could be longer "

" Great customer service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

LONDON, GB - Reviewed by MARK ANTHONY - 18 May 2023

" So and so "

" Had to wait for more than 90mins to pick up the van. Was not even ready, vacuumed and not filled with fuel "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 3
Condition of the Vehicle: 4

LUTON, GB - Reviewed by JOHN JOSEPH - 28 September 2020

" Went smoothly "

" This time, good.Directions re which buss to get and from where were vague, but worked efficiently. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 8

MANCHESTER, GB - Reviewed by ROGER - 12 March 2020

" As above comments in box 3 "

" A very friendly team at Manchester made everything easy and quick. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by PAVLOS - 08 March 2020

" Generally Green motion was far away from the airport and you had to wait 30 minytes Suttle Bus to pick up and dropp off the car. "

" The staff counter on the day of the pickup attempted to intimidate me that with the slightest scratch it would hold my entire guarantee of 1240 British Pounds. The insurance for each day was about 50 euros more than the rental price of the car. A more reasonable for example 5-6 euros a day would probably have been accepted by me. "

Value for Money: 7
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BRISTOL, GB - Reviewed by DAMIAN - 27 February 2020

" Easy to use site. Very clear pricing "

" Good efficient friendly service as always. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRISTOL, GB - Reviewed by ANN - 12 February 2020

" Everything good "

" Would have got 10 out of 10 but for return to airport. There vehicle would be a 20 minute wait so they suggested we walk to airport during whale force storm "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

MANCHESTER, GB - Reviewed by SUSAN JANE - 29 December 2019

" I will recommend auto Europe if they reply to the claim I have sent few days ago. If they don't resolve my claim I will never use them again "

" Remote location difficult to access. I had to pay a huge surcharge as I was one day late because of flight delays and felt bullied by the staff rather than helped . The car wasn't clean and the tank almost empty. I will never use green motion again "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 4

LONDON, GB - Reviewed by LUIS MANUEL - 23 December 2019

" Everything was fine. "

" Good service and friendly staff. Fast delivery and drop off. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by LEON - 06 December 2019

" Very polite personell "

" Top service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by JANE - 24 October 2019

" I usually book a car with green motion. But bizarrely it is nearly always cheaper to go through an agent (like yourselves) than to book direct. "

" Slow at check in, shift changeover I think, only one member of staff for 20 minutes. But he was very aware of the people waiting, while dealing with a difficult customer, made eye contact, apologised for delay etc. Otherwise totally good experience, good car, good price, good service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

LONDON, GB - Reviewed by MARTIN - 09 October 2019

" Excellant "

" Excellant "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LUTON, GB - Reviewed by PAUL - 05 October 2019

" When my wife and I went to collect the car I was asked for my driving licence and gave the clerk my Cyprus Driving Licence as well as my UK driving licence. He chose the UK licence and said I had to pay 15 pounds for a phone call to confirm my licence is valid. At that point I said no and suggested they use my Cypriot licence. They refused and said if I was stopped the police would not be able to award penalty points on my Cyprus licence. I was extremely annoyed and even more so when nobody could show me where in your terms and conditions it said this. Anyway in the end I agreed and the manager there handled the situation reasonably well. However he got me to pay 53 pounds for the petrol (which was less than a full tank) and said I could bring back the car empty. Aren't you supposed to give the customer the car and he should bring it back with the same level of petrol? When I brought back the car your member of staff Saleh took me to the car to check it. He found a "scratch" which was not a scratch on the rear end of the car. I wiped it off with my handkerchief and he finally agreed it was no scratch. He also said if I had brought back the car "clean" this would not have happened. I asked him where it said in your terms that I had to bring it back clean and he had no answer. He did say I was a "stinking" person and he no longer wanted to listen to my "stinking" answers. I could not believe that! He also threatened to ban me from all car hire companies in future. For what? I never used inappropriate or rude language at any point. I think Saleh needs to conduct himself in a reasonable manner. His behaviour was a disgrace. I brought the car back with just under a half tank of petrol and when I asked him about that he said "that's not my job, I don't know". I therefore went back to your office to complain about him. I asked to speak to the manager and someone called Emon said he was the manager. I asked him for the address of your head office. He did not know it and suggested I look for it online. Once again this was unprofessional and unacceptable. Don't your staff know the address of your head office? I would like Saleh reprimanded for his poor and unhelpful behaviour and finally I would like a refund for the petrol that was still in the tank. Thank you Paul Pavlou "

" When my wife and I went to collect the car I was asked for my driving licence and gave the clerk my Cyprus Driving Licence as well as my UK driving licence. He chose the UK licence and said I had to pay 15 pounds for a phone call to confirm my licence is valid. At that point I said no and suggested they use my Cypriot licence. They refused and said if I was stopped the police would not be able to award penalty points on my Cyprus licence. I was extremely annoyed and even more so when nobody could show me where in your terms and conditions it said this. Anyway in the end I agreed and the manager there handled the situation reasonably well. However he got me to pay 53 pounds for the petrol (which was less than a full tank) and said I could bring back the car empty. Aren't you supposed to give the customer the car and he should bring it back with the same level of petrol? When I brought back the car your member of staff Saleh took me to the car to check it. He found a "scratch" which was not a scratch on the rear end of the car. I wiped it off with my handkerchief and he finally agreed it was no scratch. He also said if I had brought back the car "clean" this would not have happened. I asked him where it said in your terms that I had to bring it back clean and he had no answer. He did say I was a "stinking" person and he no longer wanted to listen to my "stinking" answers. I could not believe that! He also threatened to ban me from all car hire companies in future. For what? I never used inappropriate or rude language at any point. I think Saleh needs to conduct himself in a reasonable manner. His behaviour was a disgrace. I brought the car back with just under a half tank of petrol and when I asked him about that he said "that's not my job, I don't know". I therefore went back to your office to complain about him. I asked to speak to the manager and someone called Emon said he was the manager. I asked him for the address of your head office. He did not know it and suggested I look for it online. Once again this was unprofessional and unacceptable. Don't your staff know the address of your head office? I would like Saleh reprimanded for his poor and unhelpful behaviour and finally I would like a refund for the petrol that was still in the tank. Thank you Paul Pavlou "

Value for Money: 6
Efficiency of Counter Staff: 5
Expediency of Drop-off: 8
Condition of the Vehicle: 9

BIRMINGHAM, GB - Reviewed by BUTT - 27 September 2019

" good "

" good "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 9

BRISTOL, GB - Reviewed by WILLIAM - 17 September 2019

" Very satisfactory "

" Excellent service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by DENIS FRANCIS - 21 August 2019

" You need to explain things better to customers, I would not have taken a car with a quarter tank of petroleum,but I had no choice, it's extremely difficult to refuel a car to a quarter limit. "

" Fuel was not full to full as advertised, unpacked car on my return, to be told to take it to a cabin else where,so had to load luggage again in the rain and find the cabin, I have been using your company for years,this was not a good experience. "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 1
Condition of the Vehicle: 10

LUTON, GB - Reviewed by SUSANNE - 29 July 2019

" autoeurope jederzeit wieder, green motion auf gar keinen Fall "

" Uns wurden 3 Kratzer à 2-3mm Länge an der Alufelge mit 135Pfund in recnung gestellt. "

Value for Money: 7
Efficiency of Counter Staff: 5
Expediency of Drop-off: 5
Condition of the Vehicle: 10

BIRMINGHAM, GB - Reviewed by MARCEL - 24 July 2019

" Super "

" Super "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by CRISTINEL - 11 July 2019

" Ok "

" Alles gut "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MANCHESTER, GB - Reviewed by PAUL - 10 July 2019

" My experiences using Auto Europe have always been positive. The website and booking process is very user friendly to use and I have always obtained good value for money bookings. "

" The experience with Green Motion exceeded my overall experience based on other customer reviews. There wasn't a long wait for the Bus at T1 and it brought us to the car hire building. The check-in process was quick, however the demeanour of the check-in clerk did change when I declined to take out the extra insurance cover. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by JOUKO - 28 June 2019

" very good. "

" Working of the counter staff is almoust always chaotic, but when your are prepared for that it's ok. You need to have time and patience when waiting for your turn. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by TEO - 01 May 2019

" Not v pleasant and dislike green motion to the max "

" Pick up was okay as they offered me a better car and charged 50gbp extra for 3 hours earlier collection. Easy and simple for collection. They offered me full insurance at 50gbp extra which i rejected as auto europe covered for that. However for return, the guy checked.throughly and said there was scratch at the front bumper which was never made known during collection. I was v upset with such finding and the guy who handled the return insisted to have that on the return inspection. I added on remarks column that during collection there was no such thorough check. In my view its their tactic of charging ppl more as i refused to take up their full insurance "

Value for Money: 5
Efficiency of Counter Staff: 4
Expediency of Drop-off: 1
Condition of the Vehicle: 8

LONDON, GB - Reviewed by ZAUR - 09 April 2019

" It would've been better if I had a chance to purchase unlimited miles from you. Instructions for getting to the rental place were insufficient, causing unnecessary delays. "

" Getting the vehicle was very slow (this doesn't factor in queueing time), the clerk kept trying to upsell, misinformed me about AmEx insurance--I ended up buying it from the company, which was completely pointless--and asked me to sign in agreement of terms and conditions that I wasn't presented with (they are framed on a wall away from all the desks, so I had to walk there and read the terms. "

Value for Money: 8
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 9

LONDON, GB - Reviewed by FLOREAL - 05 April 2019

" Smooth "

" Extremely unhelpful initially. Rude in fact. We were ushered into the outer lobby to consider our options. No suggestions . Nothing forthcoming. 'Next!' We thought of a solution and were asked to wait.... 40 whole mins later (the other agents were free but this gentleman insistes he would deal with us) he accompanied his customer to the carpark and returned - a changed man! Smiles, eye contact, conversation. So in the end we were well served. "

Value for Money: 7
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by KYRIACOS - 28 March 2019

" Pleasant online procedure "

" Very unprofessional and slow service. "

Value for Money: 5
Efficiency of Counter Staff: 2
Expediency of Drop-off: 7
Condition of the Vehicle: 10

LONDON, GB - Reviewed by ALAN - 22 March 2019

" Great car, sufficient fuel , though I would prefer full to full "

" Lovely service, quick, and effortless "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

LONDON, GB - Reviewed by DIONYSIOS - 27 February 2019

" When I booked the car, I was not aware of the additional terms of credit card block of GBP 1.205 for 30(!!!!) days - Really rediculous to have my card blocked for such a long period. "

" 1. While the pick up and the drop off of the car were arranged for Euston Meet&Greet they forced me to go to thei Hilton office without prior notice. 2. While the fuel agreement was foul-to-foul the car had fuels for 20miles. 3. The attitude of the personel was unacceptable as they were behaving like trying to find something to charge you. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 4
Condition of the Vehicle: 9

LONDON, GB - Reviewed by IAN - 27 February 2019

" Overall very good, but the difference in fuel policy spoilt it for me... I would not have chosen this company if I had known tje fuel policy woukd change and it wasn't going to be 'full to full' fuel... :-( "

" My confirmation voucher stated clearly that the fuel would be 'full to full', but Green Motion said it had to be 'same to same'. This is always very difficult to judge and as expected ended up with me putting too much fuel in the car. I feel cheated. Apart from this Green Motion did really well. "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 10

MANCHESTER, GB - Reviewed by RICHARD - 29 January 2019

" I use Auto Europe regularly and will continue, however will never chose Green Motion again. "

" I waited 1 hour at the airport for them to pick me up take me to their depot, which is outside the airport. I waited for a further 40 minutes before I got my car. The lady who checked the car with me was in a great hurry giving me little time to check the car thoroughly + it was very overcast and getting dark. We therefore missed a slight scratch on the passenger door mirror. I was subsequently charged 105 pds when I returned the car. The scratch to the door mirror did not happen during my 11 day rental period. I did however note many defects to the car bodywork before it was handed over to me. Poor service, poor condition of car. "

Value for Money: 3
Efficiency of Counter Staff: 3
Expediency of Drop-off: 3
Condition of the Vehicle: 2

BIRMINGHAM, GB - Reviewed by RICHARD - 18 January 2019

" good pick up, car could have been cleaner "

" best pick up from Greenmotion in a long while "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

LONDON, GB - Reviewed by CHRISTINE - 08 January 2019

" Site easy but the information on someone like Green Motion was misleading. One is not comparing like with like when 1) they have such a huge excess 2) they charge it upfron 3) it wasn't full to full 4) limited mileage 5) don't run their own shuttle and so far from airport "

" There was a huge queue folded back on itself to collect the car but the staff were not focused on getting through the waiting customers but instead spending time to upsell- bigger cars, more insurance. Repeatedly, even when people said "no". "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 7
Condition of the Vehicle: 5

LONDON, GB - Reviewed by THOMAS - 02 January 2019

" Na "

" No car available when we arrived. It took us 1.5h to get our car. Very unlikely to use them again "

Value for Money: 3
Efficiency of Counter Staff: 2
Expediency of Drop-off: 9
Condition of the Vehicle: 10

LUTON, GB - Reviewed by COLETTE - 15 December 2018

" In all the years I have been using Auto Europe I have never been subject so blatantly to being scammed. Atrocious behaviour and very unprofessional. I shall do all in my power to be reimbursed for the abuse. This sore of behaviour should not go unchecked. I am very serious about this and will go on social media and report the incident. "

" A very long wait at the reception desk at Hampton by Hilton. Very slow service and when I got there, Green Motion representative refused to accept my UK passport, UK Driving Licence and Marriage Certificate as proof of identity. His comment was that driving licence and passport were in different names and the writing on my marriage certificate was illegible so he would not give me the paid for car. He insisted I had full insurance and then he would let me have the car. I felt ripped off under pressure with no alternative at 9.30 pm. Very poor training or very clever way of getting insurance. Have written letter of complaint to Green Motion and am in touch with my credit card providers about disgraceful service. "

Value for Money: 3
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GLASGOW, GB - Reviewed by GORDON KERR - 14 December 2018

" Would be happy to use this branch of Green Motion again "

" aLL VERY GOOD. Quick pick up from airport, nice tidy, car and friendly staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by JULIA - 12 December 2018

" See 3 above "

" I shall continue to book with Green Motion as I find the staff more friendly than the InterRent and EasiRent companies I have used before. I like to drive a Fiat 500 and twice Green Motion has had onecleaned for me when another model has been allocated to me. The Green Motion shuttle bus is easier to recognize from afar than InterRent's with its small square identification "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LUTON, GB - Reviewed by JAMES - 12 November 2018

" Fantastic service,efficient. Returning customer and will continue to be. "

" Fantastic and friendly efficient service. Returning customer,and will continue to be. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LIVERPOOL, GB - Reviewed by GINTAUTAS - 05 November 2018

" very good car condition, very good price and value realation "

" was very friendly staff in Liverpool "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by ELISABETH - 04 November 2018

" don't have comments right now "

" - navigation system didn't work; received a mobile one instead; not as easy to handle, but better than nothing - the automatic gears were not adjusted properly; that is, after slowing the car down, the gas wouldn't re-engage, there was no response; pumping gas several times brought it back into engagement; so neither good nor terrible - worst: I felt that on drop off they were positively LOOKING for little things they could fix on the car on my bill; I had had no accidents, but they "found" tiny scratches on wheel caps and elsewhere; hard to argue one way or another, nobody knows... - the worst "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 1
Condition of the Vehicle: 4

LONDON, GB - Reviewed by WERNER - 20 October 2018

" Good comparison website, offering good prices, and clear layout. I use it wherever I travel "

" Great service. After initially questioning whether I should pay £50 extra for a different location drop off, they accepted it was all included with the payment to AutoEurope and no further questions were raised "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by DAVENA - 15 October 2018

" Lied to on phone by Auto Europe staff. Mails withheld vital info. NO information regarding the non- acceptance of American Express. Auto Europe left me and 2 children stranded at London Stansted airport!! "

" Green Motion was, unlike Auto Europe, was helpful, friendly and professional. Auto Europe staff were rude and extremely unhelpful. I would NEVER use Auto Europe again. Staff withheld vital info and were not in the LEAST interested in offering solutions. Truly appalling!! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by ROBERT - 20 September 2018

" As above you need to change the staff at Novotel they are a gang of bullies that all stick together "

" Disgusted witnessed physical and verbal violence towards a German pensioner I was refused hire because I was not allowed to check car as it was dark but was expected to tick boxes to say it was ok left abandonded waiting for refund never again "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by CHARLES - 05 September 2018

" Very satisfactory. "

" Collecting the car was easy as you just wait for Green Motion shuttle at Gatwick to take you to their yard. The gentleman who took care of us (Abdul) was very efficient. Upon return of the vehicle the shuttle just took us back to the Airport. Very easy and trouble free. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRISTOL, GB - Reviewed by CHRISTOPHER - 03 September 2018

" Overall it was a very pleasant experience. "

" Easy and very good cars. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BIRMINGHAM, GB - Reviewed by IAN - 02 September 2018

" Booking through Auto Europe was fine and pretty straight forward. Dealing with green motion was harder and wasted lists of time on check in and drop off. We won't be using green motion again. "

" Located away from the other rents cars.. took over 1hr to get the car to us. We paid for the super cover such refunds our excess in the case of an accident. When I commented this to green motion they said that even in an accident that is NOT MY FAULT they will take my excess and I would need to claim. !!! Makes no sense. But I don't think I would use them again. Not very efficient and disorganised. "

Value for Money: 7
Efficiency of Counter Staff: 4
Expediency of Drop-off: 4
Condition of the Vehicle: 9

EDINBURGH, GB - Reviewed by GIANLUCA - 18 August 2018

" Difficult to find the green motion location at the Edimburgh airport "

" We expirienced an exagerated and unjustified pressure to upgrade the vehicole class and insurance coverage "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BIRMINGHAM, GB - Reviewed by HANNAH - 17 August 2018

" Auto Europe have been good and seem to be looking into the problem for me but greenmotion were unbelieveable. Would never go near the place again "

" Terrible service, car was not available when I went to collect which left me really stuck "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

EDINBURGH, GB - Reviewed by BRUCE - 15 August 2018

" Car was good but massive line to pick up car with nowhere to stand so was outside in the rain. "

" Car was good but massive line to pick up car with nowhere to stand so was outside in the rain. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by JUKKA - 12 August 2018

" Counter staff stopped to be friendly when we did not upgrade the car. "

" Provided navigation equipment was not working properly although it cost 15£/day. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 9

EDINBURGH, GB - Reviewed by OLEG - 08 August 2018

" satisfied with the price "

" I haven't received back my deposit after one week of the car return. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 10

LONDON, GB - Reviewed by NAZAR - 02 August 2018

" pickup and dropoff were very slow. the location is not convenient to get to from the airport - you have to take a bus and pay GBP5 per person "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 6
Condition of the Vehicle: 10

LONDON, GB - Reviewed by PETER - 29 July 2018

" See above "

" Why cannot car hire companies just make it clear how much it is going to cost to have proper insurance on a hire car. There are always extras. If you are hiring a car in the UK you need full insurance. Th true price to hire a Fiat 500 for 5 days is nearly £500, not the amount advertised. "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 7

LONDON, GB - Reviewed by TINO - 25 July 2018

" got a nice kia piccanto gt line "

" very good car rental although a bus transfer from the Airport is required to get there "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by GRAHAM - 24 July 2018

" I have rented using AutoEurpoe quite a lot and have always had very good experience. I think it is worth AutoEurope advising customers about the fact that some rental companies provide a lower credit card block if you rent through AUtoEurope. I have had this twice already and it did make me want to use them again for this reason. "

" Major problem as the person who runs the car park (vehicle collection) did not turn up so the lady at the main desk and the man who washes the car had to take over. The remaining staff tried their best but as quite a few people were waiting for cars this led to delays. With this said the car was excellent, the price was better than expected. "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 10

LONDON, GB - Reviewed by TERENCE - 16 July 2018

" Since coming home and speaking to other people Green motion have got a real bad name. They always come out best price on your site but they do not end up the cheapest. The rep or myself could not switch switch off the sat. nav. I felt this very unsafe a voice keep telling you to turn around etc. "

" When I returned the car They told me it was damaged, they charged me for a dint witch I did not see on pick 100 pounds, they also said there was damage to an alloy wheel, it was not damaged but some kind of mark what would be able to clean off, cost for damage to wheel 195 pounds!!!! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by JITKA - 12 July 2018

" Nice and easy booking. The only thing I have that the car I rented was supposed to be 'full to full' petrol tank whereas the companies policy that I had the car from is 'like for like'. I would probably went with a different company as I do not like this option. I always end up overpaying. "

" We received an upgraded, arguably a nicer car, however, the storage was limited. I rent in the compact category and this was the smallest car I have ever had albeit the best engine. The interior was not cleaned properly, mainly the sides and drink & various holders, which was a shame for the car. I was not happy to find that the fuel was not 'full to full' as that was in my agreement but 'like for like'. It may suit to some people, however, it makes it more awkward for me and this time I ended overpaying some £10-15 which of course nobody gives you back. Saying that, I didn't rent directly with the company so possibly not their fault that I didn't know about it. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 7

EDINBURGH, GB - Reviewed by MIRJAM - 21 June 2018

" Still unsure what i have to pay after days "

" No spare tire,navigation not updates and no choice in cars with autom and nav "

Value for Money: 1
Efficiency of Counter Staff: 2
Expediency of Drop-off: 1
Condition of the Vehicle: 1

LONDON, GB - Reviewed by BERISLAV - 14 June 2018

" Auto Europe is of Great Value "

" very satisfied "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by ANTONINA - 20 May 2018

" quick fast reliable "

" I rent cars via autoeurope every second weekend and never had sooo many troubles as with green motion...so never again with green motion "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

LUTON, GB - Reviewed by KAREN - 18 May 2018

" I think you need to make it clear when booking that you will be charged a different price if you do not own a credit card !! "

" Booked and payed by debit card about Jan - I don't own a credit card so I I had to pay another £252 on top of what I'd already paid when I went to pick up the car !! This is a rip off - you never had a problem taking my money on my debit card, I've never had this happen before and weve hired a car in uk twice a year for the past 10 years. !!! "

Value for Money: 1
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by BEATRIZ - 14 May 2018

" Easy and clear to use "

" In general it was ok; however, there was damage to one of the wheel rims (my fault), so I'm waiting to know the final amount to see if it all goes smoothly with the refund. If all goes well then I'll be happy! If not, I'll be back complaining on this forum. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

LONDON, GB - Reviewed by RUTH - 30 April 2018

" As usual watch out for the extra charges. "

" When I picked up the car the spanner symbol was already on suggesting a service was due then within the rental another light came on suggesting the tyre pressures were uneven but couldn't find how to reset as no manual in car. As was dropping car off before the drop off kiosk opened, had to pay an extra £155 in insurance Incase anything happened to the car after dropping it off. Wouldn't mind but the rental price was a third of this insurance cost. "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 7
Condition of the Vehicle: 7

LONDON, GB - Reviewed by DAVID - 27 April 2018

" despite calling you you also insisted I had no choice but to purchase their excess insurance "

" Due to me needing a drop off at 6am they insisted I purchase excess waiver insurance at a cost of 160 pounds. The car was slightly smaller than the one we ordered and there were several faults with the car including ABS not functioning "

Value for Money: 1
Efficiency of Counter Staff: 7
Expediency of Drop-off: 1
Condition of the Vehicle: 10

LONDON, GB - Reviewed by KEVIN - 23 April 2018

" Item 3 descibes my experience "

" I found that the insurance was misleading and the staff gave unclear and "stupid" explanations e.g. if the car breaks down I am responsible for the costs (I understand that if I did something wrong I would but in their explanation I need to pay. When challenging this point with him he didn't know. Return of the deposit because I had to use a debit card was up to 21 days. The reason I was given was because it is the banks, again this didn't make sense and his knowledge was limited or didn't have any. Insurance cover was misleading and all they wanted was for me to take full cover which I didn't want or agree to out of principle. My feeling was that they wanted to find something wrong with the car when I returned it and I allowed an extra hour when returning so I had time and not have to rush off because of my flight time. Also, when returning the car they went over it with detail that confirmed that there appears to be a policy or bonus system if they can keep deposits paid. I was told that the fuel wasn't high enough but it was ok and the woman checking the car couldn't read the fuel gauge. The insurance terms was very misleading and I also felt was incorrect. The person in their office was saying that I had paid additional insurance with yourselves for cover. When there I was told that if I had an accident I would have my deposit of £1,205 taken and in addition I would be be liable for wheels, tyres and windscreen so my final bill could be in the region of £2,000 In summary, I was in their office trying to get the car for at least 20 minutes. Explanations given didn't make sense and in some areas I would consider illegal. I would not recommend or use Green Motion again as I feel they are really after any reason to take deposits. It would be interesting to know what the statistics are for car hire and how many have their deposits withheld. In summary, I didn't feel they were trustworthy or experienced when it comes to the terms of contract and banking issues. I am available on 07769494387 if you would like any further information and confirm that I was disappointed in the experience. If I had to leave the car at the depot and put the keys through a letter box (as I have done with other rental companies) I feel that I would be fighting to get my deposit back!! "

Value for Money: 3
Efficiency of Counter Staff: 3
Expediency of Drop-off: 5
Condition of the Vehicle: 8

LONDON, GB - Reviewed by PAUL - 21 April 2018

" Very good overall "

" The whole experience was very good and the staff were friendly and helpful "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 8

LONDON, GB - Reviewed by ANDREW - 16 April 2018

" Good experience. "

" Very friendly and helpful staff. The depot wasn't very far from the airport but I had to wait quita a while for the shuttle. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 10

LUTON, GB - Reviewed by THOMAS - 11 April 2018

" No problem. Good website. "

" Was very smooth and without problems. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10