Auto Europe
- North America
- Central America
FLEX TO GO GERMANY CUSTOMER REVIEWS
- 5
- 4.9
- 6.4
- 4.1
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
FLEX TO GO GERMANY Car Rental Reviews
Average Rating for Flex to Go :
MUNICH, DE - Reviewed by PETUR - 03 September 2025
" Not so bad "
" Flextogo charged me afterwards of 25 euros for a dirty map under driver´s seat. I have never seen that before but okey I paid only 120 euros for renting from 23rd of August till 30th : one week. They have no desk at the airport which I did not know beforehand. An employee of another car rental company told me. One was to phone to some number to get a shuttle to the location of Flextogo. There was no understandable answer from the given number but soon we saw a shuttle marked Flextogo which got us to the car rental. There were two at the desk taking us in. They only have ipads to work with. A woman registered all the things accurately.( I thougt I had already done that.) She asked if I was to cross borders, I said no. Then she offered either to pay 245 for full insurance for the week or to take 900 till 2500 euros of the card if sth would happen to the car. I took the latter which I regreted during the rental because of the risk but I hope that will be alright because nothing happened to vehicle. The woman at the desk said 245 Euros was a good price and I think she meant it ! I would expect that one could travel freely across borders in (West)Europe in a car rental marked under the catecory Auto Europe and unlimited milage. But that seems to cost some or at least cost more in insurance (?). "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
DUSSELDORF, DE - Reviewed by MARTIN - 20 July 2025
" abismal. location outside terminal (small walk). I know the shared rental facilities for other car rentals in DUS, this was really a problem for the return. Staff with 2 days of experience and unable to communicate. likely not locally employed. "
" inexperienced staff unable to communicate in German, or English for one person. damage 'abrasion in car' is a blanket/dummy charge (I took full insurance). "
Value for Money: 8 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 8
MEMMINGEN, DE - Reviewed by AGRON - 28 May 2025
" It is beyond my comprehension why AutoEurope cooperates with such scammers as FLEX TO GO and there is no support if you want to dispute the charges. "
" I've been charged 500 euros for cross-border driving without ever leaving the country I rented the car. This happened weeks after the security deposit was released. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NUREMBERG, DE - Reviewed by SERKAN - 25 May 2025
" I want a refund, the reservation did not happen. When I went to the office at the time I made the reservation, the office was closed. There were 5 other families waiting for a car like me. Although it was 12:00, the office did not open and we could not pick up the car. We were both victimized and could not follow a certain program of our trip. There was no one responsible and the phones did not answer. I had to rent a new car at the airport at the last minute "
" I want a refund, the reservation did not happen. When I went to the office at the time I made the reservation, the office was closed. There were 5 other families waiting for a car like me. Although it was 12:00, the office did not open and we could not pick up the car. We were both victimized and could not follow a certain program of our trip. There was no one responsible and the phones did not answer. I had to rent a new car at the airport at the last minute "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MEMMINGEN, DE - Reviewed by SAMER - 09 May 2025
" Very nice experience... "
" Very easy handover of a car. Lady at the frontdesk was extremely pleasant and professional... We even got the upgraded, better and newer vehicle, than originally booked... "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by IOANNIS - 07 May 2025
" Auto Europe is a perfect platform in order to find the most convenient vehicle you need.I use it always "
" Clean vehicle,new,very comfortable,it was the one that we had chosen. 8 kms away from the airport the office of Flex To Go,rude shuttle driver and problems with the transport to and from the airport "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by ISAAK TONY - 15 April 2025
" You are scammers .... "
" I make booking for 9 April until 12 ... due to local strike in Greece ( no flights) I arrived on the 10th .. I was informed that my booking was cancelled ... and if I want a car I have to pay again ... explain why ? I paid the car ...I didn't use for a day what's your problem ? You are typical scammers ... I don't have time to go sue you ..otherwise I would ..shame on you ..... "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MUNICH, DE - Reviewed by EGILS - 21 March 2025
" Even though you are only an intermediary between car rental providers and car rental service users, check your cooperation partners to ensure that a not-so-honest car rental company does not damage your company's image. "
" 1. When booking, there was no information anywhere that you would have to use the "shuttle bus" to the rental point. This information appeared only in your reminder letter before the rental. No one was waiting at the indicated place, I had to call the rental and then they came. 2. The fact that traveling abroad is for a fee should be indicated already in the additional services of the booking, and not in "small print" somewhere at the end of the rental terms. This service increased the rental bill by 50%!!! 3. A compact class car was booked, but a small class car was given. VW Golf and Seat Arona are not the same class of cars! 4. After returning the car, it turned out that it had damage to the windshield - an approximately 4mm dent, which is impossible not to hear when a stone hits the windshield and not notice when looking! This shows that this company does not make money from car rental, but from the damage deductible, because the repair costs were exactly as high as the deductible. Good thing I had purchased deductible insurance! 5. Performs "mystical" actions with a credit card - blocks money, unblocks, blocks again and then blocks again. I write them an e-mail about this, the answering machine replies that they will answer in 2 weeks! In summary: read the rules from A to Z, be sure to buy deductible insurance, but anyway I will not use this company again! "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 3 Condition of the Vehicle: 4
MEMMINGEN, DE - Reviewed by MILKO - 18 March 2025
" Booking and everithing else was smooth. I just had some issues with the car company - Flex To Go "
" When I drop-off the vechicle the staff member told me that there is no need of inspection. 15 min later I recieve a protocol with a gamage indicated even there was no such. Lukely I was still at the airport so returned back to the car and after a discussion with th staff they write down that it ws not my fault. Now waiting to see if they will fix the protocol and fully release my deposit. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 9
MUNICH, DE - Reviewed by PETER - 12 March 2025
" still waiting for customer help from Auto EUROPE "
" total disaster Took over 1 hour to collect from airport Munich. Very bad instructions When arriving at the counter i was told the booking was canceled i then had to pay twice the amount to hire same car total cost of car now 400 euro more than original price that i already pair of 200 total cost of hire 600 euro "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
MUNICH, DE - Reviewed by THOMAS - 20 February 2025
" I am using Auto Europe in different countries the last 20 years and I never had a similar experience. Please do not collaborate with Flex to Go anymore, it is not a company matching your level!!!!! "
" No shuttle bus transport was mentioned before issuing the voucher and the payment! No instructions were given how to reach Flex to go!! 20 min waiting in the cold weather in the airport and 20min more to go to the parking of Flex to go!!! 150€ extra fees were asked in order to go to Austria when all the Car rental COs they are asking 4-5€ per day!!! The car after the first 10km popped up an indication that the oil level was excessively high and remained for the 5 days!!!!!! Arriving to the drop off parking we had to wait for another 20 min for the shuttle bus!!!! "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 4
MUNICH, DE - Reviewed by VALDIS - 19 December 2024
" usually works well "
" can bot get back reserved credit card money "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 3 Condition of the Vehicle: 9
MEMMINGEN, DE - Reviewed by NIKOLAY - 29 November 2024
" Excellent service "
" Quick and easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by DIMITRIS - 05 November 2024
" We have sent you email about all above and we expect feedback please "
" Unfortunately we are totally disappointed with the service and the company. We managed to take the car from the kiosk with a two hours delay but this was the smallest problem we had. After our communication few days earlier about the insurance and your confirmation as follow: "The voucher: EU21656102 has Full Damage Protection with Breakdown coverage, I have checked and for this booking there is no rates with the Zero Excess Insurance, so the one you have booked, is the maximum insurance you can have for that car category, location and dates." The company FLEX TO GO asked us extra 450 euro if we pay with a debit card in order to have full insurance or 150 euro extra with credit card. We showed them our voucher and your confirmation about the insurance but they told us you are not correct and we have to pay extra in order to take the car!!We made the second choice because it was impossible to spend this unplanned amount. In addition to this they asked us to pay 160 euro EXTRA in order to have access to Austria. This is an extremely big amount compared with other companies that of course we were not informed in advance. Nothing about in terms/policy of the company. Last but not least they have never sent us any document for our rental and the car had no licence papers so in Austria, Austrian police gave us a ticket of 25 euro. Please find it attached!Police inform us that the company is TOTALLY responsible for this. We are totally disappointed and we kindly ask you for a refund for all these above.Please protect your services and your brand from these kinds of circumstances. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 6 Condition of the Vehicle: 9
MEMMINGEN, DE - Reviewed by MIROSLAV - 09 July 2024
" Looking forward to your assistance. "
" I am extremely dissatisfied. I don't recommend. Never again Flextogo!!! I wrote an e-mail to dispute the protocol, never received a reply. E-mail customerde@flextogo.com does not exist. If you don't have insurance with Flextogo, expect problems. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
STUTTGART, DE - Reviewed by FATMIR - 16 June 2024
" Overall a good experience! "
" First car the 12V power socket did not work so we had to return and change the car! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
COLOGNE, DE - Reviewed by STEFAN - 28 February 2024
" Disclaimer is not the same as what the rental company's have. So I was not aware of several things which caused me to pay a lot more extra then expected "
" I arrived 2hr later then I expected due to delays. This caused a lot of problems. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1