Auto Europe
- North America
- Central America
EUROPCAR UK CUSTOMER REVIEWS
- 7.5
- 8.1
- 8.1
- 8.7
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
EUROPCAR GREAT BRITAIN Car Rental Reviews
Average Rating for Europcar :
LONDON, GB - Reviewed by PIERRE - 19 July 2025
" When we called the help desk they provided us with no help whatsoever they only offered to cancel our booking with a penalty of €200. We insisted that our booking should not be cancelled. The next day we again received an email that our booking had been cancelled. We emailed that this should not be done and that we could not understand why no one seems to understand this instruction. The next email confirmed our booking and told us to contact help desk on the 19/07 ie 15 days later! What a service! "
" When we arrived at the Gatwick airport Europecar desk I presented our booking details and gave them my LLoyds Bank credit card - this was refused as it was not issued by a Maltese Bank - even though it showed my Maltese address. I had no idea of this regulation and cannot see the use of it. My home bank is HSBC which is not a 'Maltese' bank either..... My wife gave the clerk her HSBC credit card but the counter clerk refused it. She kept mumbling that "I will not give him a car" over and over again. My wife on seeing how badly I was feeling - I nearly fainted - phoned the Autoeurope help desk and all they suggested was cancelling our booking with a €200 penalty fee - how was that going to help us get a car? My wife repeatedly insisted that our booking should not be cancelled...after over 30 minutes the call was cut off. still desperate to get a car I suggested that Europecar accept my wife's credit card and add me on as a second driver thus incurring an extra fee of around €350.The desk clerk agreed to this and said she will put it down as a requested 'upgrade'. We were in no position to question anything as we were at their mercy and in urgent need of a car. This was nothing short of a SCAM to get us to pay MORE money. We expect a full refund considering the unnecessary hassle we were given by Europecar and the fact that we got no help from Autoeurope. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 8
EDINBURGH, GB - Reviewed by ROBERTO - 09 July 2025
" everything ok "
" everything ok "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LONDON, GB - Reviewed by ALEXANDER - 12 June 2025
" I will continue to use Auto Europe but will avoid Europcar "
" On collecting the car I was told that they had offered an upgrade for a nominal additional fee. In fact the additional cost (£72) was significant and the car was in fact a lower class than I had initially reserved, which was a compact SUV. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 5
SUNDERLAND, GB - Reviewed by STEVEN - 31 May 2025
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHESTER, GB - Reviewed by DAVIDE ANGELO - 27 May 2025
" All smooth "
" Lovely guys both at pick up and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by ROMN - 17 April 2025
" I'll recommended "
" Fast and professional "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MALCOLM DAVID - 02 April 2025
" Good experience overall but suggest you provide more details in booking papers / conformation with respect to additional insurance purchased. "
" My pre-booked class of car was not available when I arrived to collect. I was offered a downgrade to a smaller car which I rejected. Then I was offered an automatic after specifically booking a manual. I rejected this. I then had to wait 30 mins for a returned manual car to be washed. I was left feeling there was little care about the issue and the resulting delay to my journey. The car suffered from electrical issues with erratic ABS related warning sounds and lights which came and went. "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LONDON, GB - Reviewed by MAHENDRA - 29 March 2025
" Good rated "
" Very helpful and fast service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by RAMON - 19 February 2025
" Apart from the Premium Location Surcharge mishap, all ok. "
" Was not aware of the 'Premium Location Surcharge' which is present in areas such as London Stansted, which was not showing on the AE booking process. Would help if there is at least a reference to this. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
EDINBURGH, GB - Reviewed by SUSAN - 21 January 2025
" As above "
" I have written directly to you as the customer service at Europcar was excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MAHENDRA - 08 November 2024
" Satisfiera with whole process "
" Proffesionellt "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LONDON, GB - Reviewed by DANNY JAMES - 13 September 2024
" The car I booked was not there so i had to take a 7 seater I can't lie I was not happy .. we still waiting for the deposit back after I paid an extra £28 so this would not happen but over all it was fast to get in and out "
" Clean and fast to go in and out "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by KEVIN - 23 August 2024
" Always good service. "
" Always good service. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BRISTOL, GB - Reviewed by JOHAN - 14 August 2024
" Very helpful in explaining functionality of car and well informed "
" Best service. Good and clear instructions "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by IAIN - 04 August 2024
" Pre paid Insurance with Auto Europe but Europ Car had no record . In dispute "
" Pre paid Insurance with Auto Europe but Europ Car had no record . In dispute "
Value for Money: 2 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LONDON, GB - Reviewed by KLAUS HEINRICH - 01 August 2024
" Very bad experience to be stranded late at night without a contracted rental by Europcar "
" Refused service not excepting valid voucher and s Therefor forcing me to turn to another rental company "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
BIRMINGHAM, GB - Reviewed by JEAN - 07 June 2024
" N/a "
" N/a "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LONDON, GB - Reviewed by ROGER - 03 June 2024
" Great rental and and a no problem, high quality new car. My go to car rental supplier. "
" Another smooth rental. No problem picking up or dropping off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by STEPHAN - 01 June 2024
" Booking goes smoothly. "
" My Eurostar train arrived a few minutes past 6 pm. I had already phoned the Europcar office informing them of my late arrival but they were very unfriendly snd unwilling to stay open for a few more minutes. Extremely poor customer service! I will not rent a car at Europcar again. "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
GLASGOW, GB - Reviewed by ZSOLT LASZLO - 17 May 2024
" Everything went smooth as usual. Thanks "
" Everything went smooth. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by IAIN - 02 May 2024
" Unfortunately, due to an ATC strike our flight was cancelled within the 48hr window and we were unable to contact the provider (Europcar) despite repeated phone calls. So we lost the paid reservation and had to make a new booking with Alamo for the following day. "
" Unfortunately, due to an ATC strike our flight was cancelled within the 48hr window and we were unable to contact the provider (Europcar) despite repeated phone calls. So we lost the paid reservation and had to make a new booking with Alamo for the following day. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 5
LONDON, GB - Reviewed by RAJESH - 25 April 2024
" really good experience "
" really good experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
OXFORD, GB - Reviewed by JAMES - 09 April 2024
" Nice to do business with "
" The guys at the Oxford office were exceptionally helpful and friendly. They even gave us some tips on traveling through the Cotswolds that proved to be a lot of help! Thanks to them all! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MARK JONATHAN - 21 February 2024
" Clear website. Need to remain competitive. "
" Front desk too pushy on unwanted upgrades. Booked a Corsa, offered a Mercedes! Car had many faults not listed on contract - it took 30 minutes to resolve. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 2
LONDON, GB - Reviewed by MARK - 13 February 2024
" Good professional and very efficient. "
" Excellent...easy drop-off and pick up with no high pressure to upgrade or buy additional services. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by STEPHEN - 24 January 2024
" all good "
" friendly "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
LONDON, GB - Reviewed by NISHIT - 18 January 2024
" same as 3 "
" i was given the car with 370 miles of petrol and when i returned it with a full tank it had 460 miles. So I paid for 90 miles worth of fuel which i had not used. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 8
LONDON, GB - Reviewed by BALAJI - 14 January 2024
" Easy process and simple process. Sign up and selecting the car was clear and easy. Additional insurance purchased was surely cheaper than at the counter. "
" Great service from Mike, simple and effective. None of the coercive seeking out add ons that are typically pushed. I had a lot of baggage, but Mike accommodated an alternate car in the same category that fit everything. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by BRUCE - 12 January 2024
" They should inspect their cars as per their adverts on the wall at Europcar Edinburgh airport car rental desks. Never again. "
" Signing and Viewing, then returning of 3 cars before I accepted one without damaged tyres. Then they found some tyre damage on the car I returned that had obviously been caused on a previous rental and noted on the inspection sheet, disgraceful service. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MANCHESTER, GB - Reviewed by TIMOTHY - 09 January 2024
" Generally fine apart from a pair of frustrating incidents. "
" Booked a Kia Sportage but received an MG. Previously it was supposed to be a 3008. 3rd or 4th time this has happened. Why not be clear that this category SUV is an MG? The car was clean but hads the following issues: On first entry the car indicated that it needed a service and that the wheels were not aligned correctly. No-one available to discuss if this was a problem. Generally all the MG's I have rented from Europcar have had unreliable electrical systems and frequent error messages. The rear middle seat belt had the clasp in the wrong position so could not be used at first. After consulting with the internet the clasp could be relocated correctly. Car had 2 scratches which were not picked up before handover and then allocated to me. Would be good to have an indication of how large scratches need to be to be noteworthy. Called the customer service hotline and was dealt with in a polite, friendly manner. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
LONDON, GB - Reviewed by MARK - 20 December 2023
" Frequent customer over the years "
" Car had over a dozen damages listed. It was impossible to work-out which was which. Even the Europcar rep struggled. Very unsatisfactory as a customer experience. Rear window washer did not work, wiper blades aged and tyre light came on after pick-up. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 4
MANCHESTER, GB - Reviewed by PAUL - 07 December 2023
" No problems "
" No problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by GERARDUS HERMAN - 27 October 2023
" Everything was perfectly arranged, confirmation, pick-up instructions, what is covered and not. So no problem at all. Might still need some help if europecar will charge me for blown tyre "
" Trying to upsale all imaginable insurances, when I refused he let me wait 45 minutes, and then came back still no keys but he had an upgrade for me, not mentioning it would cost 250 pounds. Wanted to refuse again but the decided I did not want to wait another 45 minutes. So I took it reluctantly. Car turned out to be dirty on inside and outside. Lots of damages, even numberplate was loose. Petrol level was 1/8 tank, this all is not Europecar level.Ok I was stupid and still drove off. Return was great, no problem at all. Had a tyre blown up, awaiting outcome of that from Europecar "
Value for Money: 4 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 3
LONDON, GB - Reviewed by KAREN - 06 October 2023
" As always, very competitive pricing, loads of available options, easy to use on-line. You are my first go-to site for car hire. "
" No waiting, prompt customer service, car ready to drive away and no waiting on return of vehicle. Smooth and efficient as an excellent customer service should be. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by NEHRU BABU - 05 October 2023
" As always very user friendly and good deal. Will book again "
" No hassle in renting the car. Good deal in Autoeurope. Very satisfied "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by KATHRYN - 02 October 2023
" Nigel was very helpful at Stansted whence returned the car "
" Very helpful girl "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
EDINBURGH, GB - Reviewed by PETER - 25 September 2023
" Overall a very good experience. After having agreed to a bump up from a sedan to an SUV, they did give us another bump up to a more luxury one (a Mercedes) so that was something of a trade-off. All in all, I wish we had stayed with the smaller car, mostly for maneuverability on the narrow, tight-cornered roads and streets. "
" The woman at the counter sort of talked us into a bump up to an SUV from the type of car we'd originally reserved. It was nice to have the higher visibility, but a smaller car would have been nicer for the narrow lanes on most of the Scottish roads and for maneuvering in the cities. Next time we'll stick with the smaller vehicle. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by MOHAMAD AZMAN BIN - 17 September 2023
" Would certainly rent again with Europcar & Eurocar. "
" Friendly & helpful Eurocar staff (especially the Iranian lady). Good car condition. Smooth rental process. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SIMON PAUL - 14 September 2023
" I am a regular customer with Auto Europe, every year I choose your service. So, not your fault that Europcar downgraded us but I feel you should investigate. I will think twice about using Europcar in future. My favourite are Enterprise and Sixt, never had any issues with them. "
" We booked a Kia Sportage but on arrival they claimed they didn't have any available and DOWNGRADED us to an MG ZS which was far too small for a family of four with luggages. We were faced with one option and that was to upgrade AT A COST of £150 to a Volkswagen Passat Estate which to be fair was more suited to our needs. I feel that given the chance we would have managed with the standard Sportage SUV and not be palmed off with a compact SUV. They did give us the option to have the Sportage later in the day but with kids in tow that was never an option. Allegedly, my son noticed some other client driving off that time in a Sportage. To be fair, the garage staff managed to find a car suited to our needs and Hasan at the front desk reduced the extra cost by some £50. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by ORIT - 31 August 2023
" Positive "
" Was good. Always slow in pick up "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GLASGOW, GB - Reviewed by IRIS - 30 August 2023
" The rental itself went very smoothly. "
" very friendly staff; before returning the car, on my way to the airport, there was a warning sign 'engine fault'. I was only 15 mins away from the airport and made it there safely, but it left me worried about that car's condition. The warning disappeared after I had stopped at a filling station. I informed the member of staff who checked the car at my return about this. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
EDINBURGH, GB - Reviewed by SAMUELE - 19 August 2023
" The car was good, but being plug in hybrid it was very difficult to recharge. Maybe you should provide a card for the charging station in Scotland (tried to pay with my credit card but it was too complicated and did not work well) "
" Baby car seats are too much expensive. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ARIS - 04 August 2023
" Great rental. Our Brand new KIA SUV was fun to drive. The staff, especially on returning the car were very courteous and professional. "
" Excellent service all around. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MANCHESTER, GB - Reviewed by JEAN - 29 July 2023
" Please explain more on the costs one has to incur when he goes to pick up vehicle "
" Please explain more on the costs one has to incur when he goes to pick up vehicle "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
BIRMINGHAM, GB - Reviewed by JULIAN - 24 July 2023
" I purchased an option from Auto Europe to include full damage cover paying extra for this option. However, upon vehicle collection, the staff at Europcar informed me that they were not in a position to honour this arrangement since it was carried out with a different party, and I hence had to pay an extra €300 for adequate insurance cover during my visit. This was the 1st time I tried Auto Europe since a friend had recommended it to my wife, but I'm very unlikely to recommend it to anyone else. "
" I purchased an option from Auto Europe to include full damage cover paying extra for this option. However, upon vehicle collection, the staff at Europcar informed me that they were not in a position to honour this arrangement since it was carried out with a different party, and I hence had to pay an extra €300 for adequate insurance cover during my visit. This was the 1st time I tried Auto Europe since a friend had recommended it to my wife, but I'm very unlikely to recommend it to anyone else. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
EDINBURGH, GB - Reviewed by ASTRINOS - 24 June 2023
" Perfect "
" Perfect "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWCASTLE, GB - Reviewed by ANDREAS - 22 June 2023
" Excellent service, as always. Easy booking process, with all options well laid out. "
" Excellent service. Offered car met my expectations. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by VIKTOR - 15 June 2023
" Xxxx "
" Xxxx "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by JUDITH - 07 June 2023
" ok "
" good but too expensive ! "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MANCHESTER, GB - Reviewed by JEAN LUC - 25 May 2023
" Had to chase AutoEurope for refunds after amending my voucher before the rental itself. "
" Car had some minor damage and was not entirely clean. Also smelled of takeaway food. But desk staff experience was great and had a smooth experience returning the car. Also had a great upgrade to my original rental. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by FLORIN IULIAN - 11 May 2023
" The staff was friendly and helpful. The car was in a proper technical condition and clean. Good quality/price ratio. "
" The staff was friendly and helpful. The car was in a proper technical condition and clean. Good quality/price ratio. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
LONDON, GB - Reviewed by JOHN - 27 April 2023
" I am torn about using autoEurope in the future. I have rented from you many times over more than 20 years. "
" I was given the option to add some insurance coverage. I was told the price. The actual price charge me was far greater than that because of some added taxes and fees that the agent did not tell me about. This added deductible coverage for the insurance doubled the price of the rental. The return agent also recorded an incorrect time. I returned the car one day early and they recorded a much later time in the time that I returned it. Europcar did not. Charge me for three days, but charged me for four days even though I returned it one day early. Most US companies will charge for the amount of time that you keep the car not the time that you reserve the car. Our flight was late and so I picked up the car late but they charged me for the time that was reserved. the agent was very nice but the procedure was deceptive. I've rented cars in Europe many times, and this was the worst experience. "
Value for Money: 3 Efficiency of Counter Staff: 8 Expediency of Drop-off: 4 Condition of the Vehicle: 10
NEWCASTLE, GB - Reviewed by ANDREAS - 02 March 2023
" Car and service very good. Easily accessible location "
" Car and service were very good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by NIGEL - 12 January 2023
" See above comments. "
" The lady at the counter used the most brilliant sales tactics to make me think I was getting an upgrade, only to find out this "upgrade" was costing me 50% more than my planned purchase. After a long paperwork process where at the end I found out it was costing me more and with kids tired from a flight, I reluctantly accepted the extra cost. It left me annoyed and frustrated and made me vow that I would share my experiences on social media and amongst any friends attempting to hire a vehicle with Europcar to avoid them. I was sucked in due to the fact that every other time I have been offered an upgrade, it came at no extra cost. Because the lady made it sound like "it was my lucky day", I assumed incorrectly that this was happening again. How wrong was I! "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by XANTHOS - 07 January 2023
" From the day of the booking to handing the car back it all went smooth. Will definitely return. "
" It was perfect, from start to finish. The attendant, the car, the whole procedure. Very easy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by BRENDAN - 21 December 2022
" Shame about the two problems I had "
" The car either didn't have any windscreen wiper fluid or else it froze over. But this is unlikely as most windscreen wiper fluid contains antifreeze. This means that they did not check the car before giving it to me. Also, it was not completely full when I received it. The counter staff tried to talk me into getting an automatic without informing me that it would be substantially more expensive in the end I declined once he told me about the additional cost. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 1
BATH, GB - Reviewed by PATRICIA - 25 September 2022
" Overall good, but changing drop off location was not convenient for me. Would be nice if I were to recurve a $10.00 credit for than expense. Thank you "
" Drop off location was changed from central train station to one outside of downtown. They did not have a shuttle and I had to pay for an Uber to get back to central city. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 3 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SAMANTHA - 24 September 2022
" I arrived at the airport at 0030 and there was no shuttle available. however, it was very difficult to get through to Europcar through the phone as it was not answered. There was no dedicated phone at terminal 5 while all other companies had one. more to that, the phone was not answered promptly. also i was asked to take a taxi, but taxi guy refused to take us stating they are not allowed to take within the airport. This happened after us being in taxi que for 30 minutes. Finally Uber helped it. at teh counter, it was very fast. but the car we received should not be rented. Both front window opening switches were broken, thus being a hazzard due to the uneven surface. the front passenger seat had a whole. car had numerous amount of dents, scratches and marks. At the delivery nothing was checked as it is impossible to check and identify the amount of small dents, nicks and scratches that car had. Overall car looked, felt old and was not very clean with a smell (it was not dirty, but not clean to the standard of any other rental in the past). Also not unbearably smelly, but not good. "
" I arrived at the airport at 0030 and there was no shuttle available. however, it was very difficult to get through to Europcar through the phone as it was not answered. There was no dedicated phone at terminal 5 while all other companies had one. more to that, the phone was not answered promptly. also i was asked to take a taxi, but taxi guy refused to take us stating they are not allowed to take within the airport. This happened after us being in taxi que for 30 minutes. Finally Uber helped it. at teh counter, it was very fast. but the car we received should not be rented. Both front window opening switches were broken, thus being a hazzard due to the uneven surface. the front passenger seat had a whole. car had numerous amount of dents, scratches and marks. At the delivery nothing was checked as it is impossible to check and identify the amount of small dents, nicks and scratches that car had. Overall car looked, felt old and was not very clean with a smell (it was not dirty, but not clean to the standard of any other rental in the past). Also not unbearably smelly, but not good. This is a first with europcar for me. i have rented europcar so many times and i even had an account in France for europcar. this is a first. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 1
LONDON, GB - Reviewed by HANNE - 14 September 2022
" The worst experience ever with car rental. Will never use Auto Europe again! "
" My flight was 12 hours delayed and I was not allowed to pick up later. This was considered a cancellation requiring a new booking. Needless to say that this booking was not placed with neither Auto Europe nor Europcar "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by MARIO - 24 August 2022
" Overall a very positive experience. "
" Good experience. Very efficient. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
LUTON, GB - Reviewed by BOGDAN - 16 August 2022
" autoeurope is the service i use for searcing, worked for me every time "
" all in all, no hickups "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by RUI NUNO - 04 August 2022
" Auto Europe sent my voucher for pick up at 23h30. After receiving the voucher the phone me with information that it wasn't possible. They canceled my reservation. Had to make a new one. Spent 30 pounds in taxi to go to hotel and again to return to airport 2 days later to pick up car of new reservation. Too bad, too sad to be true. Traveling with 2Y baby! "
" I have explained that they canceled my first voucher. They first try to compensate this bad episode with an automatic car, but after they told me I would had to pay extra... Not very honest. Too much time in pickup (I was with 2Y baby). The car had a lot of millage for Europcar standard and some years After 3 days of renting the service light appear "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 4
LONDON, GB - Reviewed by ANDREW - 27 July 2022
" Very disorganised and poor system for drop off of car. Overall reliable and small car "
" Very disorganised and poor system for drop off of car. Overall reliable and small car "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 3 Condition of the Vehicle: 8
MANCHESTER, GB - Reviewed by ANDREAS - 14 July 2022
" Difficult to Communicate with both europcar and auto europe efter the rent! The cost was the double in reality "
" They promised me the receipt and the depositionen on email a coupe of hours after But nothing yet, Its been 3 days now???? "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 7
YORK, GB - Reviewed by ROSANNA - 12 July 2022
" Other than that, the staff were very friendly at both the York pickup location and at the Manchester airport drop off. The car was pretty good other than the coolant leak. "
" Two reasons I am leaving a somewhat negative review: 1) my car had a slow coolant leak which I understand maybe this is the first time you are being made aware of this, but the light came on within 30 minutes of driving off the lot so it seems like something that was not checked since after getting this topped up it took two weeks of a lot of driving for it to come back on again (and it did the day before I had to drop it off). Second, I was pretty disappointed when I first booked the car that I called your US office to book with my corporate discount and the quote the woman gave me ended up being twice the price that I got online eventually. It's one thing to not honor a company discount but another to double the retail price. A bit surprising as I had always previously had good experience with Auto Europe and this was not the case this time. "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LONDON, GB - Reviewed by INGUNA - 30 June 2022
" - "
" Excellent, as always. The guy at counter was exceptionally kind and helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
YORK, GB - Reviewed by LINDA - 27 June 2022
" Done above "
" Very helpful staff at York office both in reception & in receiving the car & handover "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by STEVEN - 05 June 2022
" A "
" A "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
BATH, GB - Reviewed by MARK - 09 May 2022
" Was easy to pickup and return "
" Good car without issue "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BRISTOL, GB - Reviewed by PATRICK - 29 March 2022
" No complaints "
" Evertjing ok "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
LONDON, GB - Reviewed by IVAN - 04 March 2022
" I have been a customer of Auto Europe for many years and will continue to use their services. "
" The experience with Europcar was very good - quick service and no complications. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 9
LONDON, GB - Reviewed by MARIOS - 10 December 2021
" all good as usual "
" The young gent at the counter on pick up was excellent and trying his best, even though he was a trainee and I was one of his first solo transactions. The experienced Person nearby was also very helpful and a good mentor. overall, in comparison to most rental experiences; this was excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LUTON, GB - Reviewed by SOPHIE - 14 October 2021
" As above . "
" I was met on Friday night by a female and male employee ( am sorry I didn't get their names) but they were super friendly and very helpful . The male staff member met me on drop off - again very professional and friendly . They were great ambassadors for your company "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by ANDREA - 29 September 2021
" See above "
" Having rented many times with Europcar at Luton before, this was definitely a much better experience than previously! The team were very good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by NICHOLAS - 12 August 2021
" see above - who programmes these forms? Question 2 repeated as question 4, Questions 3 repeated as question 5 and unable to leave blank! "
" Lady at desk was pretty persistent in trying to sell me an upgrade - clever sales techniques but a bit tiresome. The man at the gate/barrier asked my name - he was a foreigner and didn't understand it, so asked for the contract, which I had slung in the boot. That sort of thing really makes me angry. One should be told at the desk that one will have to show the contract at the gate. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
LONDON, GB - Reviewed by NOUVEL - 01 November 2020
" 10/10 "
" 10/10 "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SIMON - 03 October 2020
" As above "
" No problems, staff very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by FRANCISCO - 19 February 2020
" Flight was delayed 1h and rented car wasn't available anymore at Europcar (and no other car of same "segment"). With this had to pay for an unwanted upgrade which more than doubled the original price. "
" OK "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
SOUTHEND, GB - Reviewed by TIMOTHY - 14 February 2020
" Excellent service, very helpful and quick "
" Excellent service, very helpful and quick "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EXETER, GB - Reviewed by STEPHEN - 31 January 2020
" Same above all good except insurance "
" Slight insurance issue , I paid on booking and the asked to buy again . Although I fully understand the explanation. I would rather it was explained at the time of booking . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TONBRIDGE, GB - Reviewed by MARTA - 14 January 2020
" see above "
" due to personal issues , I had to cancel rental same day of booking . I was told by the office manager at Tonbridge ( Mr Marcin) that there won´t be any charges with the cancelation. Now and after talking with a pretty rude person ( Ana) at the customer service in Germany , I am told that I will not receive any money back from the 231 euros charged to my credit card since mid dec. a very unclear and disconected customer service of your platform as market place . very disapointed . "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BRISTOL, GB - Reviewed by DAVID JOHN - 11 January 2020
" Yes very efficient "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by STEVEN - 05 January 2020
" Excellent experience. "
" No nasty hidden charges such as mandatory insurances not included in the hire price. Would definitely recommend. Very friendly staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EXETER, GB - Reviewed by AMANDA - 05 January 2020
" Overall it was a good experience "
" Very satisfied with professional staff at counter and car itself "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by TIMOTHY - 04 January 2020
" I am awaiting assistance regarding an unexplained cost. "
" I have received an additional unexplained cost of GBP 29.57. I am awaiting clarification. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by TOM - 02 January 2020
" As above "
" On pick up the counter staff was interested in selling other products than the rental in question they also wanted me to wait as I was an hour early???? Not satisfactory "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WATFORD, GB - Reviewed by OLIVER - 27 December 2019
" Drop off was seamless and the man was very courteous "
" The 208 Peugeot was the best compact I have hired. The only bum note was the 11 pounds I had to pay for picking up the car a day earlier "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JOHN - 06 December 2019
" All good except extra payment "
" All good but the price to have 0 excess was unexpected "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by TOM - 30 November 2019
" Fast and efficient at the countet "
" No problems fast and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
SOUTHEND, GB - Reviewed by DAVID - 28 November 2019
" The experience was nothing special at all, having used budget car hire in many other locations. The rental car spaces were full on return, as cars all over the place. "
" The back parcel shelf was broken, the back of the car had litter in it and the windows needed cleaning. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 3
LONDON, GB - Reviewed by KYRIAKOS - 15 November 2019
" Best thing is that there is nothing negative to comment on. Car rental went smoothly and uneventful. A very important incentive when I rent a car is Auto Europe's usual offers of a free extra driver, which unfortunately I was not able to get this time. Auto Europe should keep doing business with Europcar. It is a very good combination of reasonable prices and rental car quality. "
" Very good car condition and clean. Personnel at Europcar very efficient and helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CHRISTOPHE - 29 October 2019
" Clear and easy process to find and book the rental. Good value for excess reimbursement option. "
" Straightforward and friendly staff. Very good and clean car. Good value for the money. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HOLYHEAD, GB - Reviewed by ANTHONY - 29 October 2019
" Good value but auto rather than manual shift provided. "
" Thorough, efficient and friendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by VINCE - 15 October 2019
" Excellent "
" Good car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by JO-ANN - 12 October 2019
" in general the car is good and runs well. counter staff at Manchester is very good. "
" Everything went well. But I left something in the car and unfortunately, no luck getting it back from Europcar. Sigh. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
LUTON, GB - Reviewed by KYPROS - 11 October 2019
" I am very disappointed feel like I was robbed on a day light and everybody laughing at me. I thought I had wright's but I was wrong. I am hoping someone from the company see this and fix things because I have done nothing wrong. "
" I hire the car from you 5 months ago, Because I received email from your company and I thought that is a good price, unfortunately my flight was delayed and I contacted your support team to notify you for the delay before the pick up time. Your response was that I can't cancel the contract, I never ask for cancelling I was only changing the time, when I went to pick up the car which I paid 5 months ago the company there tall me the contract was cancelled and I had to pay the full amount, which I did because I was needed the car, and the price I paid was the double from the original. When I emailed the company 3 times they never reply. I called the helpline and they do not think is there fault, its all my fault. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BIRMINGHAM, GB - Reviewed by RUPERT - 07 October 2019
" Website works well. "
" Car I had reserved was unavailable and was given the choice of just two alternative vehicles, one of which was unacceptable for my needs. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 7
NEWCASTLE, GB - Reviewed by AXEL - 05 October 2019
" See above "
" Left back car tire was indicated to have low pressure by board computer of the car from the beginning of the rental. When car was dropped off no immediate receipt or drop off protocol was issued. Even no oral confirmation was given. Days later I got "statement of return" by e-mail: everything OK. I booked a car for 88,97 € via auto europe and paid that amount on 13th of September. But I was charged additional 65,34 € on 19th of September, without getting a bill or explaination why. Please send me that bill/explanation asap so that I can get adequate documents for my tax documentation. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 2 Condition of the Vehicle: 3
EDINBURGH, GB - Reviewed by DAIRE - 02 October 2019
" Very straightforward, no complaints. "
" Very straightforward, no complaints. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DONCASTER, GB - Reviewed by ALAN - 01 October 2019
" inconvenient location, unhelpful staff at Europcar "
" unhelpful staff "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 5
LONDON, GB - Reviewed by JOHN - 30 September 2019
" Fine "
" We never could figure out how the heat/Ac worked in the car. Wish the instruction sheet explained how the dials worked. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LIVERPOOL, GB - Reviewed by DAWN - 30 September 2019
" Very easy to book through Autoeurope website, would definitely use again "
" The staff were so pleasant, friendly and helpful. The car was great, just what I needed for my UK break "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by JOHN - 21 September 2019
" Alex was really great and helpful. He patiently explained all the questions we had about the rental car. "
" Alex was really great and helpful. He patiently explained all the questions we had about the rental car. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MANCHESTER, GB - Reviewed by HAMILTON - 18 September 2019
" There should be more information about the actual charges to expect. I thought much of our rental was prepaid, but with the difference in the car we actually chose the rental was more than double what I anticipated. I knew the insurance would be expensive, but did not anticipate double the charge for a simple upgrade to have satellite navigation available. "
" I did not fully understand the charges. I was surprised to learn that I was going to be charged much more for the rental than what I had already paid through Auto Europe. "
Value for Money: 3 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HUMBERSIDE, GB - Reviewed by ANNE - 17 September 2019
" We always have a good experience with Autoeurope. Very good deals and very easy to use "
" Very efficient service. Good response when we asked for adifferent vehicle, the one offered was too big for us. All around excellent value for money. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by JAN - 10 September 2019
" I upgraded to a Toyota C-HR Hybrid. It was the first time driving a hybrid car and I was very impressed. Great idea to have hybrids on the fleet. Will certainly book this again. "
" Europe car was fast and efficient. I was through in just a few minutes. I have used them before and have found them to be like this always. I just wish this was the case with their Bologna Airport office. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by RUI - 06 September 2019
" Awful "
" Dear Sir/Madam, Regarding my voucherEU16701224 and my experience with autoeurope, words can hardly express the awful experience I had. My flight was delayed for over 1 hour which stopped me from arriving at the Europecar counter on time to pick up the car. I arrived at 3am but the counter was already closed. I waited until 5.30 am so that I could pick up the car. When the counter opened, the person ( I won't call her lady, she is not worth of this name) informed me that my reservation had expired and that I lost all my rights to pick up the car and that they had no longer the type of car that I had rented. I believe that, having already paid for the car, the vehicule should be at my disposal for the time – i insist – that was already paid for. The person was irreducible and said we could not pick up the car with that voucher. I tried to argue that the flight was late and we could not have picked it up before: I even provided the flight number on my reservation so it was easy to confirm. The alternative I was provided, in order to have access to a car, was a so called upgrade: instead of a Seat Alhambra type of vehicle, I could get a Discovery paying an extra of 40 pounds per day (plus VAT). As I absolutely needed the car, had not been to sleep and had to go to a very importante meeting which was the sole purpose of my trip to the UK and the rental, I accepted those therms and made the payment. If not, I could not - as the person said – get any vehicle and the payment I had done would have been for nothing. Not only was the car smaller, I had to pay extra for it. I'm completely outraged by the actions of Europecar ! I was not responsible for the delay of the flight. Europecar had all the necessary information to confirm the flight and it's delay. And the information that the car that I requested and had already payed was no longer available made this into a truly horror experience. I request you get in touch with europecar in order to recieve full refund on the payment that I made. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
SHEFFIELD, GB - Reviewed by LEONARD - 05 September 2019
" No problems with Auto Europe. "
" Pick up was very poor, The staff were very slow and then I had to wait 45 minutes until the car was ready. Drop off was no better. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 4 Condition of the Vehicle: 7
EDINBURGH, GB - Reviewed by MATTHEW - 03 September 2019
" Very efficient even the call centre "
" Had a very long wait to collect car (approx 2 hrs) and had to change the 1st car given as it had a lot of issues which were not documented on the rental agreement. Europcar change it for me "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 7
LONDON, GB - Reviewed by KATHRYN - 29 August 2019
" As already stated "
" I was extremely dissatisfied with the 40 minute wait, with 2 small children, before reaching the counter at London Gatwick on the 23th August, in fact it took 1 hour before I was in the car. However, I was extremely satisfied with NATHAN the person who smiled and gave myself and my 2 young grandchildren water and the upgraded our vehicle, so all credit to him "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by NAOMI - 25 August 2019
" I am totally unhappy with eurocar and am feeling to be stolen from my credit card. "
" I had very bad experience with Europe car in UK as belowing: 1. It took almost 1 hour at counter to get the car; 2. Navigation system didnot work that made me in big trouble; I called customer service to claim and did not get any solution; 3. The staff in droff-off let me sign in document without any explanation. When I asked him, he said everything is ok, I would get back my deposit; but finally I got an invoice with big surcharge; 4. In statement of return, it is informed clearly that no accident; no damage. But they surcharged me 400 UK pounds. I hope to get explanation about this soon before I claim to may credit card company and post in public my bad experience with your service. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 4 Condition of the Vehicle: 7
NEWQUAY, GB - Reviewed by JOSE - 23 August 2019
" best rates you could imagine "
" as promised; no hidden costs or additional expenses "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MARTIN - 21 August 2019
" Very disappointed "
" Having hired what I believed would be a "Skoda Octavia" or similar I was very disappointed to be offered a much smaller Vauxhall Mokka which had half the boot space. I ended up having to upgrade for a 50% higher price. I will not be hiring from Europcar again "
Value for Money: 4 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
EDINBURGH, GB - Reviewed by JULIEN - 21 August 2019
" Quick, better price. Have already used few times and it is easy to compare the price and choose the car you want to rent. "
" Very effective and quick check in / dropp off. Good overall. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BATH, GB - Reviewed by GLADYS - 21 August 2019
" We had an excellent holiday with our almost new car that we were given with a very good GPS. "
" We were very satisfied with the service and the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWQUAY, GB - Reviewed by ISTVAN - 19 August 2019
" see above "
" the car had damage all over and a bit worn down, with that it was spaces so did the job, we took the full insurance which was very expensive... "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
MANCHESTER, GB - Reviewed by CATO - 16 August 2019
" Ok "
" Did not get the car we booked "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CHRISTOPHER - 12 August 2019
" Excellent service from Autoeurope. I called and the person in your office looked to see if he could rebook rather than wait for Europcar. He came back with prices which were slightly higher and we would have needed to wait until 9pm. So we went with Europcar but response from your team was outstanding. "
" A wait of 1.5 hours for a car at Gatwick South terminal is not acceptable. The north terminal car hire station was closed (due to lack of people) and so forced to go to south terminal. Total lack of people, queuing system was not working, total lack of communication from staff. "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by ALEKSANDRAS - 09 August 2019
" Will wait for answer about price increase....:) "
" My online reservation price was 186,49 Euro. but I was charged 365,32 Euro or ~325,60 GBP with Full protection insurance. At agreement I see rental price 180,00 GBP, that is ~ 201,96 Euro. At the Europcar Heathrow Airport counter they made me their proposal to rent better car for the same price, as at my reservation price was. But I see that the charged me double price for that: 186,49 + 201,96 = 388.45 Euro total. So, is it a mistake or is it fraud??? "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by NURETTIN - 08 August 2019
" All good "
" Lady at Gatwick Airport was lovely but due to lack of staff I waited for an hour till 2.30 am which was dreadful. Everything else was great. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MARCUS - 05 August 2019
" Read section 3 "
" I would like to share my 'experience' with you indeed. On August 1st my sister and I arrived at your Gatwick office to collect a car we had hired several hours previously. A road closure in Spain meant we missed our original flight (and lost a Europcar booking at Luton) we managed to get emergency seats with Norwegian into Gatwick. The reason for our journey was to attend the funeral of our father, and I was to lead the service. During our flight to the UK various strings had been pulled and the funeral was moved by 3 hours, nevertheless time was critical, we had to drive to Beccles in Suffolk from Gatwick. You had a 'Customer Care' person wandering around making pompous statements thanking people for choosing Europcar. I think there were 32 people in the queue and the average transaction time was around 10 minutes. I asked your 'customer care' person if we could be served at your Priority desk or just served next we explained the situation and my sister even showed him an order of service. His reply was that 'everyone's time is precious' which in normal circumstances would be rude, in this case was also insensitive and frankly disgusting. He then went on to announce to the assembled 32 or so people waiting that 'Some people here say they have a funeral to attend and would like to be served next. What do we think about that?' Apart from the fact that no one is going to answer a stupidly framed question like that, but he chose to disclose our private grief to everyone in the room. I am appalled, disgusted and frankly astonished that you employ such ill trained, bad manned, and clearly stupid staff. I then approached the Hertz desk, when we booked hours earlier Hertz showed no availability. The manager had witnessed this 'customer care' experience, I asked if any vehicle was available, he found one in minutes, agreed a massive discount, threw in all the insurance you could think of, and even gave us a tank of fuel. He personally expedited the paperwork and we were in the vehicle in about 10 minutes start to finish. So I will NEVER again use your company, further I will make sure this story gets publicity. It puts you in an awful light and you should be ashamed of yourselves. Yes I do expect a full refund on this booking, and you can also refund the booking we lost at Luton airport, it won't change my view of your company one bit, but it would be the decent thing to do - that and re-train the idiot who was the face of Europcar at Gatwick last week. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by DIMITRIJ - 02 August 2019
" Finding the best deal with this service. "
" Everything was great. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by WILLIAM - 01 August 2019
" Booking was easy and everything went as expected. "
" Booking was easy and everything went as expected. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MARK - 26 July 2019
" na "
" my car was empty when i got it. i have been charged and overcharge for everything. i need a refund asap "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 9
EDINBURGH, GB - Reviewed by CRISTI ADRIAN - 21 July 2019
" Finnaly every things was just fine... "
" The person by the office try to upgrade the car, but I resisted the tentation :-) and after that he told me that I do not have an insurance and tried to sell me something strong..but I told him that I already pay for an insurance on the site, but he still do not give up, any way I does not paid another insurance... After that, every things was just fine... "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by DAVID - 17 July 2019
" Very easy transaction online & quick efficient pick up "
" Excellent staff at pick up & free sweets was lovely "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PANKAJ - 10 July 2019
" As above I have rented again but car is more expensive now - both for 7 days - and smelling of cigarette smoke "
" Only disappointment was the waiting before being called to complete all the necessary documents "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LONDON, GB - Reviewed by HENRY - 03 July 2019
" Booking was very easy online. The details on the booking voucher were all correct. "
" We were upgraded to a Mercedes 180. The vehicle was brand new. I was told that there would be a small upgrade fee of £20. I assumed that this was a single charge and included VAT. In fact it was £20 per day exclusive of VAT. Thus the cost of the hire was almost doubled. Another time I will check. Also the vehicle was described as diesel but in fact took petrol. Discovering this was an annoyance. Finally the boot of the car was too small to take two medium sized suitcases. I will avoid upgrades with Europcar in future. "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by WERNER - 03 July 2019
" My reservation was cancelled and getting feedback from Auto Europe is taking very long. "
" They helped when me when the service of Auto Europe failed "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
BRISTOL, GB - Reviewed by ANTONIO - 18 June 2019
" All went very well, and that is all we desire. "
" All good. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DENISE - 30 May 2019
" Easy process, stress free "
" Friendly, informative staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HOLYHEAD, GB - Reviewed by JEFF - 27 May 2019
" Disappointing that there was no key drop. If you don't make it back in time you either have to wait until next morning or drop at dublin airport. "
" no comment "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 9
BIRMINGHAM, GB - Reviewed by DAVID - 09 January 2019
" Service and car were excellent... just expensive and felt the pricing of the insurance was extreme "
" Thought it was overly expensive "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by DAVID - 07 January 2019
" Nothing further to add "
" Car was not totally clean inside. Also, it took some time for them to locate the car seat that we had booked. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
EAST MIDLANDS, GB - Reviewed by MICHAEL - 04 January 2019
" Good Service "
" Good Service "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 6 Condition of the Vehicle: 8
BIRMINGHAM, GB - Reviewed by MICHAEL - 03 January 2019
" Trouble free quick pick up and drop-off "
" Efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
SOUTHEND, GB - Reviewed by STEPHEN - 01 January 2019
" satisfied "
" The tyre pressures were very low and required inflation. The cost of fuel was excessive hence I had to search upon return for fuel. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 6 Condition of the Vehicle: 6
EAST MIDLANDS, GB - Reviewed by MALCOLM - 30 December 2018
" Very good "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
EDINBURGH, GB - Reviewed by DIMITRIOS - 27 November 2018
" All the procedure in order to book a vehicle was very simple and very quick. it is better to mention some key points of the booking (ex. deposit of 250 pounds) so the customer will be ready for everything. "
" It was a very good experience, the vehicle was perfect and all the procedure was simple and good. the only issue is that the staff has to make the procedure more simple, they have to explain everything and not to try to sale more services without explanation. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by NEVILLE - 26 November 2018
" Very disappointed in the attitude of the staff. Very rude, just simply refused to help me in any way. It was lucky that there were cars available at the other hire car companies or I would have been stranded and unable to meet my commitments. "
" I was reused a car because they could not match my address on my license with the electrol role. This is because I live in France but maintain a UK driving License. Currently an EU driving license. I had to go to the other car hire companies in the airport to find a car at the last minute. All of which had no issue with the address of my driving license. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by CHRISTOS - 25 November 2018
" By far the worst experience I had with a rental car. "
" They didn't have a car of the category we booked, so they offered us to pay double the amount of what we have already paid just for an "upgrade". When I said them that I am not willing to pay more than what I paid, they gave me a different category than what I paid, claiming that they do not have 3dr vehicles for the last 3 years. In addition, I forgot an electronic device in the car, I called immediately after leaving (1 hour after delivery) and several times after that. They told me that they will call back, but they never did. By far the worst experience I had with a rental car. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
EDINBURGH, GB - Reviewed by ALEXANDER - 06 November 2018
" B "
" H "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MARTIN - 01 November 2018
" I just did "
" Ok "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 9
LONDON, GB - Reviewed by JAMES - 24 October 2018
" Very satisfactory. "
" A very smooth transaction. The condition of the car was excellent. Will definitely use them again..........depending on price. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DOUGLAS - 17 October 2018
" This is the second time I used the service and I'm glad with both opprtunities. "
" Was as expected. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by NIELS - 09 October 2018
" SEe above "
" I am very unhappy with this rental experience and have mailed Europcar customer support directly but they have not come back yet. In any case: The car I got completely scrapped, at low speed rumbling sound and at higher speeds a whistling tome (equal on all kind of asphalt) probably one or more wheel bearings. The tank was only 3/4 full after I had driven 30 km -- too far to return and complain. Pressed to buy insurance I didn't need. The sales person was very "efficient". While I was there another customer returned her car and complained that the agent had "sold" her a navigator she didn't need because the car she had rented already had one. Finally, I had rented a mid-size car with space for two large suitcases, but one suitcase could barely squeeze in into the trunk, the other had to be on the rear seat I have rented from Europcar in Europe several times and always be satisfied and I have been using AUto Europe in some cases before _ I certainly hope this was an isolated mishap. "
Value for Money: 4 Efficiency of Counter Staff: 8 Expediency of Drop-off: 4 Condition of the Vehicle: 4
MANCHESTER, GB - Reviewed by TUNCEL - 04 October 2018
" I did. "
" The online payment seemed like it was all you had to pay. That was deceiving. Not nice. You really should put more info on the website about what you will have to pay in person. Not clear instructions on where to pick up the car. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
GLASGOW, GB - Reviewed by JEFFREY - 02 October 2018
" I do not recollect EVER accepting Europcar's insurance when booking the vehicle and am very unhappy with the way things unfolded when I picked up the vehicle. I am going to write to Rick Steves to report this abuse of trust. "
" Two days before I departed from Canada for Glasgow I sent an email to Europcar indicating that I did not want to accept your insurance package. When I arrived to pick up the vehicle at the Glasgow airport I was informed that I had accepted the insurance so that in order to get the deductible to zero I had to pay in excess of £20 per day ; my Visa card would have covered all of the insurance costs if I had been allowed to use it! This was clearly an abuse and a cash grab !! "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ANDREJS - 27 September 2018
" I was very satisfied with free upgrade of rented car "
" It was good match of price and quality of services "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
YORK, GB - Reviewed by ROBIN - 10 September 2018
" as above "
" Limited out off office parking spaces --creative parking required at drop off. Received claim for damage that had been highlighted on the check out report.. claim since cancelled. Charged for full tank of petrol although at pick up it was only 1/8 full, returned 1/8 full. Amount has been refunded. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 2 Condition of the Vehicle: 8
LONDON, GB - Reviewed by KENNETH - 02 September 2018
" The car was comfortable and we felt that it wouldn't let us down. "
" After our flight it was good to be able to pick up the car quickly without any "paperwork" hassle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
EAST MIDLANDS, GB - Reviewed by MARK - 27 August 2018
" Very disappointed that i felt it necessary to purchase Europecar excess protection insurance even though i had already purchased what i perceived to be adequate excess cover onlinr at the time of booking . Had i had an.accident i would have still had to pay 1200GBP excess and claim it back from the US insurance i bought initially. Europecar insurance meant i wouldnt have had to go thru that process So....ended up paying twice for excess protection for real peace of mind. "
" Very disappointed that i felt it necessary to purchase Europecar excess protection insurance even though i had already purchased what i perceived to be adequate excess cover onlinr at the time of booking . Had i had an.accident i would have still had to pay 1200GBP excess and claim it back from the US insurance i bought initially. Europecar insurance meant i wouldnt have had to go thru that process So....ended up paying twice for excess protection for real peace of mind. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
NEWCASTLE, GB - Reviewed by MARCO - 23 August 2018
" Smooth rental experience very sure to use this combo again in the future "
" Great service, nice staff very helpful too Very recent model car great driving experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MARK - 23 August 2018
" Have used Auto Europe a few times now and always been happy "
" All good, just a long wait when picking the car up, 3 out of 12 counters manned and up to 9 or 10 people waiting. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by CATHERINE - 16 August 2018
" I had a reservation 10-13 August 18 at Manchester airport. My flight having landed, I went to the rental desk to find a long queue and 2 people on the desk one of whom was just dealing with priority customers. After waiting approx 25 mins I spoke to the other desk person to enquire how long i would be waiting, to be told there were only 2 people on the desk. I politely said that this was not my problem to be told nor was it his! I waited in total 45 minutes and there were still about 5/6 people in front of me with a wait time of at least another 45 minutes. At this rate the queueing time was longer than my flight from Europe. I was travelling alone , it was getting late and I needed to be home. Other car rental desks in the rental hall were processing customers quickly, so I went to another desk and got a car within 10 minutes. I was not impressed with the response I received to my customer query from the desk agent and I thought the customer service very poor. I travel in and out of Manchester frequently and never have I waited such a long time to collect a car rental. I am therefore requesting a full refund for the vehicle booked with yourselves due to the wait time and poor customer service. I look forward to hearing from you. "
" I had a reservation 10-13 August 18 at Manchester airport. My flight having landed, I went to the rental desk to find a long queue and 2 people on the desk one of whom was just dealing with priority customers. After waiting approx 25 mins I spoke to the other desk person to enquire how long I would be waiting, to be told there were only 2 people on the desk. I politely said that this was not my problem to be told nor was it his! I waited in total 45 minutes and there were still about 5/6 people in front of me with a wait time of at least another 45 minutes. At this rate the queueing time was longer than my flight from Europe. I was travelling alone , it was getting late and I needed to be home. Other car rental desks in the rental hall were processing customers quickly, so I went to another desk and got a car within 10 minutes. I was not impressed with the response I received to my customer query from the desk agent and I thought the customer service very poor. I travel in and out of Manchester frequently and never have I waited such a long time to collect a car rental. I am therefore requesting a full refund for the vehicle booked with yourselves due to the wait time and poor customer service. I look forward to hearing from you. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
EDINBURGH, GB - Reviewed by KEVIN - 07 August 2018
" Been trying to contact Autoeurope by e-mail to claim a refund for a tiny scratch but with no luck. Can someone please guide me with an e-mail address to contact someone who deals with claims? Thanks in advance. "
" I received an invoice upon my return home but it was in French and I could not understand what it said. I can only assume. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by KYRIAKOS - 26 July 2018
" When I first made the on-line deal for the rental, I was provided by Auto Europe with an Auto Europe Voucher number EU14706012-1 and a Europcar Reservation number 1084280188. A couple of days before the rental start day, I called the branch at Heathrow to confirm the Drop-off location (so as to program my GPS). I was told that my reservation had been cancelled!!! I insisted that I did have a reservation and on further investigation, the not so polite Europcar representative, informed me that Auto Europe had cancelled my reservation at some time and then re-filed a new one with a new Europcar Reservation number, 1084302256, which was valid. I think I should have somehow been informed by this change beforehand, rather than to find out on my own and just by chance. "
" This was the first time Europcar performed poorly in a long time. After finishing with the paperwork rather quickly, we were made to wait for 50 minutes for the car!! It wasn't until we complained at least twice, they decided to do something about it - I overheard a brief discussion between employees saying they didn't have a car available for us!! In the end we were provided with a different car (Vauxhall Insignia) which was a Hatchback and not a Station Wagon, for which the reservation was initially made (Scoda Octavia or similar). Its boot was barely large enough to hold our luggage..., not an easy task to load and unload. The rear passenger seat was barely large enough for two adults and a child on a booster seat - we had to improvise a seating sequence in order to be able to fasten all three seatbelts of the rear passenger seat. The condition of the car was... ok, but a far cry from what I have been used to from Europcar (Tire pressure fault indication intermittently coming on and off - Wiper fluid run out after spraying the windshield once on the first day! - Luggage compartment plastic cover missing, with our luggage being exposed for the duration of the rental to prying eyes). They didn't even bother to provide for the child booster seat requested in the rental agreement until being told to do so. I really do hope this was a one off, bad experience with Europcar. "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 4
ABERDEEN, GB - Reviewed by ODETTE - 22 July 2018
" A very good experience! "
" A great experience! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWBURY, GB - Reviewed by SEBASTIAN - 18 July 2018
" Tried to call branch everyday - no answer - cannot leave message. What could I possibly do? Thank god i didnt run out of petrol or that car would have had to been toed or crowbarred open. "
" Exterior fuel cap door faulty - wouldn't open so could not refuel car when returning. Very inconvenient. Fearful that I will be charged due to no fault of my own. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 1
EDINBURGH, GB - Reviewed by ALEKSANDER - 15 July 2018
" xxxx "
" xxxx "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by FLORENTIN - 29 June 2018
" Definitely recommend Europcar! "
" Fast rental on the internet page. Good, kind and helpful staff. Quick car pick-up. Brand new car in good condition; having on-board GPS, back camera, driving pilot, etc. Quick car return. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JENS - 18 June 2018
" xxxxxx "
" xxxxx "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
LONDON, GB - Reviewed by ISAAK - 16 June 2018
" It was great "
" My experience was great just it was very expensive "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by GEORGIOS - 10 November 2016
" everything was fine, i have never used the extra insurance from you but all my bookings through autoeurope had no problem so far "
" WHAT a poor experience I had! I chose Europcar even if it was more expensive for reliability! Instead i got HUGE que at the desk to get the car, they tried really budly to upgrade me to a larger car (than a VW polo) even if i was just myself but that is usual stuff. The bad experience starts after returning the car. I forgot my glasses in the car and of course they never found them (not to mention the huge delay on replying to my e-mail about my enquiry) AND at the end we end up with a 36 pound charge for a ticket that got send to them! 36 pounds and they did not even call me! They send me 2 letters to a wrong address and an sms!!!!! from which i found out about this charge! EVERYTHING ABOUT THE MONEY. I 'll try another operator next time! "