Auto Europe
- North America
- Central America
ENTERPRISE UK CUSTOMER REVIEWS
- 8.8
- 9.2
- 9.2
- 9.3
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
ENTERPRISE GREAT BRITAIN Car Rental Reviews
Average Rating for Enterprise :
BRENTFORD, GB - Reviewed by ANITA - 22 August 2025
" Exceptional service "
" The staff are amazing "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DAVID - 29 April 2025
" Good but there should be better communication about what you're getting as insurance - full protection should be full and not asked by counter staff to pay more. "
" The representative for enterprise sold us additional insurance saying 'if you want a stress free holiday you can book this insurance and then smash the car and you won't pay a cent'. If you don't then that's up to you but..'. Sure enough upon return they found a defect that was already there and said its ok cause you booked insurance with us. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 8
LONDON, GB - Reviewed by CATALIN - 08 January 2025
" The overall experience was excellent! "
" Our rental with Enterprise at Gatwick Airport was excellent. We got a free upgrade of the car, so it was more spacious and efficient. The only point when we went into trouble was when we returned the car. Apparently if you select Enterprise rent a car Gatwick in google maps the pin is at some office, that you cannot reach. So we ended up driving around the airport for 15 minutes without managing to get to the return area. Eventually, we searched in google for other car rentals which were in the same place as Enterprise and so we managed to reach the return area. Other than that, everything was excellent. Enterprise should update the address for their car return area. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
LONDON, GB - Reviewed by KIERAN - 20 November 2024
" None "
" Maddie and James were super helpful and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by IOANNIS - 12 September 2024
" i am overall satisfied "
" i am overall satisfied "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
LUTON, GB - Reviewed by DANIEL - 02 January 2024
" All good "
" all wenty well great staff at location for check out and in "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by FLORIAN - 11 September 2023
" Happy with Auto Europe "
" Tried to give me a car from another category. Then, finally got a car from the booked category, but very dirty, engine warning on, issue in the steering gear or in the parallelism, breaks very weak. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 1
EDINBURGH, GB - Reviewed by MARCO - 11 August 2023
" voir ci-dessous et me donner un feedback. Meilleures salutations Marco Andaloro "
" J'ai réservé un Octavia limousine et j'ai reçu une Peugeot 2008. j'ai fais remarqué au loueur cette erreur. Il m'a dit que c'était la même catégorie! ( j'ai 29 ans d'expérience dans le monde automobile et j'aime pas qu'on se foute de ma gueule). j'ai payé un supplément pour avoir une voiture plus grande et plus confortable. Je mesure plus de 1.8m et m'on genoux à été coincé entre le volant et la console toute la semaine. P.S. quand on est sorti du parking souterrain ou on récupère la voiture on c'est rendu compte que l'aspirateur laissé à désiré. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
INVERNESS, GB - Reviewed by WESLYN - 21 July 2023
" Auto Europe did the work for us and did a great job. "
" Great instructions for shuttle pick-up. Provided fantastic service. No negative comments. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by KEVIN - 19 July 2023
" Auto Europe was great, I think we just got a car that was not well maintained. Again, it strongly smelled of smoke and the check engine light came in twice. "
" The car we rented smelled strongly of cigarette smoke and the check engine light came in twice. I did not feel like the vehicle was in top condition. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by MAXIME - 07 July 2023
" They scam people by having cheap car but charging fake damages "
" They have checked the car with a flashlight and notice a minor scratch on the tire (impossible to say if I was responsible or not). They charge me 300 euros and did not received any paperwork from them. I have claim to my bank. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 8
LUTON, GB - Reviewed by DANIEL - 08 May 2023
" Easy booking and good price. "
" Only negative 20 a day charge for sat nat "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MICHAEL - 18 April 2023
" See above "
" Both Alex, who checked us in and the man how helped us with the drop off (apologies...lost his card) we're excellent. Car was great and we appreciated the perks that were added to apologize for the long wait at pick up. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LONDON, GB - Reviewed by FAHRETIN ADEM - 21 March 2023
" They charged me 149,98 GBP for full coverage and promised that they would send me an invoice however, nothing has been sent so far and they make me have to run after them which is annoying. "
" They charged me 149,98 GBP for full coverage and promised that they would send me an invoice however, nothing has been sent so far and they make me have to run after them which is annoying. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 5
MANCHESTER, GB - Reviewed by LYNNE - 16 March 2023
" Have had no problems using Autoeurope but have not had any need to make any claims so far. "
" Always a smooth, efficient experience with Enterprise "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JOHN PAUL - 05 February 2023
" Enterprise we're dreadful "
" Shocking "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BRISTOL, GB - Reviewed by GARRY - 07 December 2022
" Online booking is straightforward "
" The service was friendly and helpful both at collection and return of the vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by JOSEPH - 14 November 2022
" Good "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LONDON, GB - Reviewed by GERARD - 05 October 2022
" I always use autoeurope for my car hire needs. "
" The car 2 years old. The petrol tank was not full - even though I was expected to return it full. At €250 for two days hire I would have expected better "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
LONDON, GB - Reviewed by SIMON - 04 October 2022
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by RAZVAN IONUT - 19 August 2022
" Very likely "
" Very likely "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by AKASHANAND - 03 August 2022
" Awesome... "
" Had a great experience over my previous times with other rental companies. Truly had a good time.. Thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by XUE RONG - 19 June 2022
" - "
" Booked to pick up at London Waterloo Station and return at Heathrow. I rated it badly because I had a horrible experience with the pickup at Waterloo, but if you're renting directly at Heathrow I think it might not be as bad, my drop-off experience was good. At Waterloo, I went early thinking the car might be ready for us already. But the staff said we gotta wait till the formal pickup time, they had no cars and were waiting for cars to be returned. They assured us that come 1pm, our pickup time, the car would definitely be available. When we came back at 1:30pm, there were at least 10 different customer groups waiting to pick up their car. Turns out, they were overbooked and their internal process was so disorganised that they didn't ensure there were sufficient cars to fulfil the bookings. They blamed it on returns that were late or customers simply not turning up to return, but the fact was even if those materialised on time, they were still way overbooked and didn't ensure there were sufficient cars. Many customers were very upset, some like us had to drive off immediately to another location and couldn't afford to be delayed (we were attending a wedding in the cotswolds). The staff mostly sat around looking helpless, they said they were waiting for HQ updates to see if they could get cars from other branches or even outside London. But they didn't seem hopeful, so we tried to book with another company. But given it was a Saturday, very few offices were open; where we found one, it was ridiculously expensive. Finally, after most customers had stomped off, the remaining few of us got our cars, more than 2 hrs after my pickup time. It was a very stressful experience and I would definitely not recommend Enterprise given how poor their operations are. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LONDON, GB - Reviewed by JOHN - 21 September 2021
" no complaints "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by NICOLA - 04 October 2020
" Excellent experience overall. "
" Great service on both pick up and delivery from the Enterprise assistants. New car in flawless condition. Excellent experience overall. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by HUGO - 29 February 2020
" Nothing to add. Everything fine "
" Very friendly staff and car according to the deal "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWCASTLE, GB - Reviewed by JENNI - 17 February 2020
" Great team, great service, great experience. Though the handover was time-efficient, I never felt rushed and left feeling confident in the vehicle. The counter staff were friendly and really helpful. Drop-off was really quick and easy. I would happily recommend you and praise the team at Newcastle Station. "
" Great team, great service, great experience. Though the handover was time-efficient, I never felt rushed and left feeling confident in the vehicle. The counter staff were friendly and really helpful. Drop-off was really quick and easy. I would happily recommend you and praise the team at Newcastle Station. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by CHRISTOS - 12 February 2020
" Everything was as expected "
" Everything was as expected "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
EDINBURGH, GB - Reviewed by SHAMSUL GHAZALI - 10 February 2020
" Car in good condition. GOOD customer service. "
" Car in good condition. GOOD customer service. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BIRMINGHAM, GB - Reviewed by JOAO - 02 February 2020
" Dificulty to find access to the rent-a-car return. "
" Good. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by COLIN - 08 January 2020
" Not to good overall. I went with enterprise as they are big enough to care. Or so I thought. "
" I booked a ford focus or similar. We were given a citroen C3 which was way to small to fit our luggage in and had to put luggage o the rear seats. I was told I would have to wait for a focus or similar to be cleaned and checked unless I upgraded ( which I would have to pay for ). So we proceeded with the C3. "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 4
NEWCASTLE, GB - Reviewed by KEVIN - 08 January 2020
" Pick up and drop off very quick and friendly staff "
" Always very friendly helpful staff and never had a problem use them every time we visit uk which is two or three times a year . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by ROSLYN - 07 January 2020
" Always good pricing and easy to use. "
" Excellent all round. Brand new bigger car with navigation system which was very useful. Quick handover both ways. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by SUZANNE - 07 January 2020
" Recommended. "
" Recommended. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by PAUL - 05 January 2020
" Auto Europe did not provide full information to Enterprise about my booking which caused some confusion. Enterprise's staff at Bristol Airport were very helpful "
" Bristol staff were excellent. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
LUTON, GB - Reviewed by STAVRI - 02 January 2020
" Auto Europe was very helpful. Thanks a lot. "
" Excellent experience. 100% positive feedback for Enterprise. Will have it in mind for future bookings. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MARIO - 20 December 2019
" AS USUAL TOP QUALITY "
" AS USUAL TOP QUALITY "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DAVID - 10 December 2019
" Painless from start to finish, highly recommended "
" As usual, excellent service, highly recommended "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CHRISTOPHER - 01 December 2019
" Great service from Zipo Mangaliso at the Enterprise office in Gatwick "
" The Enterprise representative in Gatwick, Zipo Mangaliso was really excellent and made the whole process very smooth and easy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by RONALD - 05 November 2019
" Fantastic "
" Was a very speedy process from arrive at desk to driving off from gatwick airport. About 5 minutes max. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by JAROSLAV - 02 November 2019
" I will not recommend it. "
" I order Volvo as a surprise for my husband but received Kia which was definitely not the same level of car. I could have paid much less for Kia at different companies. It never happened to me with Hertz before. I felt ripped off. "
Value for Money: 2 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 5
INVERNESS, GB - Reviewed by JIRI - 20 October 2019
" X "
" X "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by THANATE - 09 October 2019
" Good car and easy to pickup and returned "
" Good car and easy to pickup and returned "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CHRISTOPHER - 02 October 2019
" Excellent all round, best car hire I have had in 30 years of renting. "
" Excellent service at desk, very efficient. Had to check car as was given as "new" which it wasn't but guy walked us out to car and went over their damage criteria. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BIRMINGHAM, GB - Reviewed by ELIZABETH - 30 September 2019
" N/A "
" N/A "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by KAREN - 21 September 2019
" Excellent "
" Excellent service as usual "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JOSEPH - 16 September 2019
" Right Price for the right type of vehicle. Cordial and excellent experience "
" Service at its best, very cordial and Enterprise has given me a very good information about the car, fuel, and insurance "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ROBERT - 13 September 2019
" Always give accurate and competitive comparison prices, and the option to amend / cancel a booking free of charge up to the last 48 hours before collection is a 'comfort'. "
" Very helpful staff both at collection and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by MARTIN - 11 September 2019
" Very positive - Bristol desk phoned to get me the exact location at Gatwick for the drop off. "
" Staff at both ends were really good and helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by JOHN - 25 August 2019
" As posted in column 3 Very disapointed "
" I picked the up from the rental village and agreed to pay for the reduction in the excess cover with the agent Sajjad the was agreed at 200 gbp however during the period a further charge was taken out of my account without autherisation upon quireying this I was told by agent Carla that this was the balance due on the insurance I emailed the branch on friday and are still waiting a reply I have also noticed a credit payment in my account for which I do not understand very polite staff BUT still lacking in response look forward to your comments Regards John Shaw "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
EDINBURGH, GB - Reviewed by ERIC - 19 July 2019
" Booking conditions are confusing. During the booking process, CDW appears to be included, however, when you go to pick up the vehicle, the car rental agency says the CDW only covers above 1400GBP. Therefore if you have any minor scratches or dents, the agency will charge you 1400GBP. BIG SCAM! "
" Smooth rental. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by RUTH - 17 July 2019
" fine experience "
" Jess checked our our car. She was great! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by MARTIN - 04 June 2019
" All good "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by LUKA - 10 May 2019
" Lovely "
" Lovely "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by PARASKEVI - 11 April 2019
" They don't have the car I rent (small car) and after complaints, they provide me with a bigger car for which I have to pay 10pounds more per day!!!! At last, I had to wait for an hour to be prepared for me... "
" They don't have the car I rent (small car) and after complaints, they provide me with a bigger car for which I have to pay 10pounds more per day!!!! At last, I had to wait for an hour to be prepared for me... "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by PETRE - 05 February 2019
" It was a nice experience, no problems at all! "
" Everything was very good, nice and polite people, the car was very good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by BARRY - 05 February 2019
" Good value, they take the hard work out of price comparison between all the major rental out "
" Good efficient fast service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by RICHARD - 04 January 2019
" Apart from the window was and it being a much smaller car than I had booked, all went OK "
" The car was an Mercedes A180d. I had reserved an SUV automatic, but they only had the Merc A in automatic. Bit of a disappointment. The front and back window wash did not work. I advised them of this fact when I returned the car on 1st Jan, Manchester airport. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
EDINBURGH, GB - Reviewed by DAVID - 21 December 2018
" I like that when comparing rental companies on your website that it is like a spreadsheet, which allows to see all categories of vehicle available, with price offers for each rental company. "
" Great service by the team in Edinburgh. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by DAVID - 14 December 2018
" I normally use your competitor ( europcar) requlatly at Bristol but switched this time to Auto Europe because eurocar did not have any small car available that weekend. I'm glad I did "
" I think I might have collected/ return the car at Bristol airport with possibly the branch manager, a young lady who was absolutely fantastic & effient in customer relations. Absolutely brilliant. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by ROBERT - 10 December 2018
" Very good. Easy. No hassle. Quick. Excellent staff. "
" Courteous efficient friendly staff in Luton airport. Both at pick up and return. Excellent service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by IOANNIS - 30 November 2018
" Really happy faces and very helpful people. "
" Once again everything was just perfet. We need no other rental company to make a booking in the future. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by STEPHEN - 29 November 2018
" Never feel hassled for anything and found all staff over the years to be attentive, motivated and natural, the pitch is right, the same applies in other pick up points we've used with Ent/Alamo. "
" Approx 14 x 2/3 day rentals pa In last 5 years always helpful, polite and professional would very happily use every time and do if i can but I have a budget so do flit around a bit depending on price with other companies. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by STUART - 04 November 2018
" Already given comments in 3 "
" Drop off Gatwick, please negotiate an office in the North Terminal ;) "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by DAVID - 25 October 2018
" There is a need to always advise clients how to gain access to the petrol opening. Last car needed to use electronic key to open petrol opening. Every car is different, often have to get down on hands and knees to find the button. My own car is the same. A real pain!!!!! "
" There is a need to always advise clients how to gain access to the petrol opening. Last car needed to use electronic key to open petrol opening. Every car is different, often have to get down on hands and knees to find the button. My own car is the same. A real pain!!!!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by JULIAN - 25 October 2018
" Very good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by LYNDA - 08 October 2018
" Great. Would definitely consider using Auto Europe on a future trip. "
" Easy and convenient. Excellent customer service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by EMMANOUIL - 21 September 2018
" Great end-to-end service "
" Great service at Heathrow airport, fine automobile "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by VIRGINIJA - 23 August 2018
" The car and service was perfect "
" Everything was perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by KAREN - 29 July 2018
" Already recommended to others. Again, I can't fault Auto Europe. love the ease at which you can see all the deals and prices on their website, the ease at which you can book and the fairness of their cancellation policy "
" Having used most of the car rental agencies at London Gatwick, I always go with Enterprise even if the price is slightly more expensive because the service there is far superior and the the staff are extremely helpful and friendly, even if I have a gripe - Someone had smoked in the last car and despite cleaning the smell was deeply ingrained in the fabric - not the fault of Enterprise but they were willing to compensate me. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by GERALD - 08 July 2018
" I have used autoeurope many times and have not a single bad word to say about them. "
" Tom at Stansted got us served and on the road in record time. I have never been served faster anywhere. Quick. Efficient friendly and courteous. Also no bull#### for Sales or add-one. My best car rental experience anywhere. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JANE - 21 June 2018
" Good efficient booking system. Very expensive rental this time though, not sure why. "
" We would always choose Enterprise because of the quality of their customer service - really pleasant, efficient staff. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by RUNAR MAR - 02 May 2018
" After a slow start really great. One thing made things a little unclear, mismatch in return addess in Glasgos, Enterprice brochior in the car gave addresses for several Airport locations amongst them Glasgow but not the same address as on my papers. "
" Slow start at the counter, wait... 4 behind table and one waiting - not normal. However exellent staff. Nice vehicle, great service at return in Glasgow. "
Value for Money: 9 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by FRANCOIS - 29 April 2018
" Professionnal and clear. "
" The first car announced was too big and diesel instead of unleaded petrol. As one of the safety belts for the back seats was damaged, they quickly prepare a new smaller car and lend us 2 child seats for free. For the return, they were extremely quick to check the car and let us go without any bad surprise. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by GEOFF - 26 April 2018
" Usually you have a number of different vehicles from which I can choose. I like that. "
" Frequent user of your services at Liverpool, Manchester and Bristol. As always quite superb service in all aspects of the experience. Well done! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by PAUL - 26 April 2018
" Great service, ripped off on prepaid fuel and new drop off location at Manchester Airport needs optimising. "
" I always hire through Enterprise as they provide a great service. For the first time I decided to take the prepaid fuel, half a tank at £1.08 "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
LONDON, GB - Reviewed by KAREN - 20 April 2018
" Always use this site for finding best deals and using the easy booking system. Have already recommended to others. "
" Best customer service among the car rental agencies at gatwick and I have used a fair few of them. Always a pleasure to return. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by LESLEY - 17 April 2018
" Simple to use "
" Hassle free service. Very efficient and speedy. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by BASEM - 30 July 2017
" It's simply perfect, I'm receiving a news and email offers, I thought to book for ny (next trip) and I think I made right decision. "
" I was lucky with the rental company (Enterprise) was fantastic service, wonderful & helpful staff, reasonable conditions, low deposit. All & all was really satisfied deal. "
MANCHESTER, GB - Reviewed by SHIHAB - 22 May 2017
LUTON, GB - Reviewed by MARCO - 19 April 2017
" The process on the internet was quite simple as always. I got a car from ENTERPRISE LUTON and was sold an upgrade + additional insurance, although I thought it was covered by you. But to be sure I agreed and ended up paying + 111Pounds. Its their job to talk people into it especially if you're not in the branch and you are in hurry to get going... However when I got home I checked my account details and found out that they probably charged me with with an additional drop off fee although I left the car in Luton where I picked it up. Could you check this? The result is that the total experience of the good service is stained by a lack of transparency of the additional charges, a ripped off feeling. I felt they were not playing in your team.. "
" At the moment I can't give any rating until its clear if I was over charged "
LONDON, GB - Reviewed by MARC - 11 April 2017
" The reservation process is quick, easy and fast. The prices are clear and the selection process very easy. "
" The people at the Enterprise counter at Saint Pancras London were extremely helpful when we picked up the car and especially when we dropped it off. "
LUTON, GB - Reviewed by JOHN - 30 March 2017
" Excellent website and a great service. "
" Jaba, at Enterprise, was very friendly and helpful and the car was brand new and was great. "
BIRMINGHAM, GB - Reviewed by WARREN - 06 January 2017
" Good choice and price comparison. "
" Very very good. The best service yet and I hire cars all the time. Efficient helpful and friendly. "
LONDON, GB - Reviewed by IAN - 30 December 2016
" Very good staff at gatwick very helpful and polite "
" Fantastic "
LONDON, GB - Reviewed by MARTIN - 14 December 2016
" I was very happy with both the price and service. "
MANCHESTER, GB - Reviewed by HEATHER - 08 December 2016
" Easy website to use "
" Excellent service, friendly, helpful and detailed. Would highly recommend. "
LONDON, GB - Reviewed by CONSTANTINOS - 21 November 2016
LONDON, GB - Reviewed by CHUNGHUA - 15 October 2016
" Excellent "
" Whole service is good. "
EDINBURGH, GB - Reviewed by CHEE MENG - 25 September 2016
" Takeover and handover of vehicles were prompt. Short note on customer service: I forgot to bring my driving license (which was a fault on my end). Checked online that most of the rental companies in United Kingdom offers an online check/clearance with the incumbent's country authorities. But the attending staff offered a flat rejection, which wasn't very helpful. My trip would had been stuffed up, had it not been another driver friend who brought her licence. Perhaps a suggestion to start considering offering online clearance check for such situations? Hope this helps. :) "
LONDON, GB - Reviewed by GEOFFREY - 16 September 2016
" All went according to plan and Enterprise is more helpful than other companies. "
BRADFORD, GB - Reviewed by ANNE - 30 August 2016
" Easy to book and very competitive "
" Excellent service. Very attentive when taking out the car. Spent time going through everything. Sometimes hire companies just hand you the keys and leave everything up to you. "
BRISTOL, GB - Reviewed by SUSAN - 25 August 2016
LONDON, GB - Reviewed by KEVIN - 17 August 2016
" I have used Auto Europe 3 times already this year. Seamless booking process, no surprises to beware of as the info supplied while booking is complete and easily understood. "
" Excellent service, extremely helpful staff. "
EDINBURGH, GB - Reviewed by LEANNE - 01 August 2016
" There was no information on the website about how to get the excess insurance covered, yet I found out the option was actually available once I was at the car garage trying to pick up my vehicle. I hadn't left yet, and was still speaking to the Enterprise people in the office (they were very helpful), but Autoeurope wouldn't let me get insurance since I had already arrived and swiped my credit card. The person over the phone was not helpful. I will not book with Auto Europe again. "
" they were great, very helpful. "
LUTON, GB - Reviewed by GUY MOSHE - 31 July 2016
" Exceptional - we were delayed and they waited with no charge. "
MANCHESTER, GB - Reviewed by ROSS - 15 July 2016
" Great service but given a Nissan juke automatic rather than a ford focus manual. Not really a problem except for poor MPG. "
LONDON, GB - Reviewed by HANS GEORG - 06 July 2016
LONDON, GB - Reviewed by RAMON - 03 July 2016
" Good service, will use it again!!! "
GLASGOW, GB - Reviewed by ELSJE WILLY - 02 July 2016
" Very nice car, good explanation. "
" Very nice people "
EDINBURGH, GB - Reviewed by GRACE - 08 June 2016
" Good check-in experience. It could be better if there were more personnel around 9am. Returning the car was a breeze. "
" Staff was friendly and did not hesitate when we requested a car with a bigger trunk space. "
LONDON, GB - Reviewed by MARTIN - 04 June 2016
LONDON, GB - Reviewed by MOHD ARIEF ASLAM - 01 June 2016
" Booking was smooth and car was good. Had some problem with tyre pressure. Had to check all tyres "
" Getting the car and returning it was easy. The customer relation is top notch. Leyla was wonderfully pleasant "
ABERDEEN, GB - Reviewed by PETER - 27 May 2016
" I have a problem in getting hold of a receipt for the money that I paid up front - I am not able to get it from Enterprise (who were very good) as I did not pay them. I need a receipt to claim the money back from my company. "
" Very good "
LEEDS, GB - Reviewed by MITJA - 23 March 2016
" I booked group B car (3d corsa) and first I got a fiat 500 which I think it's a group A car. I have to complained and then I received free upgrade for oper corsa 4 door automatic. Which made me very satisfied with their service and quick respond. We made a change of keys in 5 min. "
LONDON, GB - Reviewed by JOHN NEIL - 21 March 2016
" The car was brand new and faultless as was the Enterprise "meet and greet" and the hand-over at the end of the rental. However their pitch to sell additional insurance was aggressive and the terms offered are probably illegal. For example, I was told that I would be charged £ 1000 for any damage to the body of the car, regardless of the cost of repairing any actual damage incurred if I didn't take out "worry-free" insurance at about £20 per day - more than I paid for the one day rental. I refused and would have taken legal action instead. Happily, the issue did not arise. I'll opt for a company other than Enterprise in the future, despite their high performance in every other respect. "
MANCHESTER, GB - Reviewed by GEOFF - 10 February 2016
" Very accomodating of my needs. "
LONDON, GB - Reviewed by CHRISTOS - 07 February 2016
" Noted in the reservation that there is a local charge 61.5 £ for the dropp-off of the car to another place. I saw my card that they charged 99.93 Euro ... Please check "
" They told me that there is a local charge 61.5 £ for the delivery of the car to another place. I saw my card that they charged 99.93 Euro ... Why? "