EASIRENT GREAT BRITAIN Car Rental Reviews

LUTON, GB - Reviewed by MARTIN - 09 February 2022

" Overall very satisfied "

" Had no problems everything went smoothly "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MANCHESTER, GB - Reviewed by PAUL - 13 December 2021

" Easy to use and always reliable. "

" Counter staff very unhelpful and somewhat rude. "

Value for Money: 5
Efficiency of Counter Staff: 2
Expediency of Drop-off: 8
Condition of the Vehicle: 9

LONDON, GB - Reviewed by STEPHEN - 08 December 2021

" . "

" . "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LEEDS, GB - Reviewed by DAVID - 22 September 2021

" No problems at all with Easirent "

" No problems at all with Easirent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by LUCA - 05 September 2021

" They sell insurances without telling you "

" I never requested an additional insurance and to be honest an insurance for 1 day that costs more than the car rental itself is a real theft! From the comments on Google I can also see this is not the first time that you trick your customers this ways which is reflected in your poor rating. Shame on me that I didnt check before hiring with you. I'll never going to rent a car with easirent or associates and I'll do my best to discourage anyone I know to rent a car with you or associates. I've also copied in auto Europe in case they're interested in knowing your very subtle way to trick your customers. I doubt they are as they are probably taking part in this miserable way to steal money from people. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 6
Condition of the Vehicle: 7

MANCHESTER, GB - Reviewed by SHAUN - 13 February 2020

" Autoeurope are friendly and always approachable... always have the customers best interests in mind having rented in excess of 30+ cars via them. "

" Staff who take you to the car and check it off after are rude, inefficient and lazy imho. Clearly an example of you get what you pay for. "

Value for Money: 8
Efficiency of Counter Staff: 5
Expediency of Drop-off: 4
Condition of the Vehicle: 9

LONDON, GB - Reviewed by SETH - 26 January 2020

" I have used Auto Europe Australia many times and had great service. On this occasion i called the UK office and was told that i was not able to recoup any costs as it was my fault. I am extremely disappointed that I was charged for a service that I didnt recieve and there was no recourse. I will never use Auto Europe again and will not recommend - i will be leaving my experience on a variety of online forums unless i get some response. "

" I explained to Easirent on arrival that i didnt have my licence and was informed that I couldnt be provided with a vehicle. I was told that i wouldn't incur any costs and I expected to get a refund from Auto Europe. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BRISTOL, GB - Reviewed by GILLIAN - 23 January 2020

" I believe that the questions posed at the time of pick up should already have been covered at the time of booking including the total amount of money to be paid to avoid any unpleasant situations involving credit cards which maybe do not have the amount on them, etc. I will not be using this service again. "

" Apart from the fact that pick-up was some distance from the airport itself without the possibility of a shuttle service (which having to carry bags and suitcases was not the best), the pick up area was extremely muddy. Once I had located the pick up point I imagined that the amount I had agreed to pay when signing up for the service would be final, but this was not the case - it was a series of questions + this, + that and not at all clear. "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 6
Condition of the Vehicle: 8

LUTON, GB - Reviewed by SHAMS - 22 January 2020

" Not cooperating "

" Counter was not frindly, was decisive to sell products, not cooperative "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 2
Condition of the Vehicle: 1

LONDON, GB - Reviewed by CLAIRE - 12 January 2020

" Perfect, as always. "

" Counter staff too pushy to sell additional insurance, but otherwise, very satisfied. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by SHARON - 10 January 2020

" as above "

" Dear Sir/Madam, I have already sent in my complaint through your website but have not received a reply yet. I am requesting full refund of paid car hire given we were never given the car thanks to an arrogant employee at Easirent who, based on sympathy decided he was 'going to decide if you are getting the car or not'! i have booked several cars through your website which was always plainsailing but surely never again with Easinrent. We were also told that the refundable excess i paid for means basically nothing. i would be lucky if i get anything back in that way. we witnessed him argue and raise his voice and be rude to the young french couple before us , who were also in distress and were sent away without a car, for different reasons. Little did we know what was coming with this arrogant employee. Needless to say all my documents and credit card were in order, in fact he had processed a stg1600 deposit and we were also told oddly enough that if i hit a third party the car rental would end on the spot without replacement ! did he mean if it were a right off or just a small knock?! After much distress without any consideration or respect for my 76 yr old mother and a long journey to get there, in hindsight we were thankful we did not have to deal with this Company after all. i look forward to your reply and to resolve this in the best way possible. regards Sharon MAnche "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 1

BRISTOL, GB - Reviewed by STEPHEN - 21 November 2019

" d "

" Everything was excellent except it took 40 minutes to pick us up from the airport, the drop off was excellent "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 10

EAST MIDLANDS, GB - Reviewed by MATTHEW - 26 October 2019

" Got a scare that car missing "

" Got a Scare that not dropped off "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 5
Condition of the Vehicle: 5

MANCHESTER, GB - Reviewed by DIANE - 09 October 2019

" Excellent service. We have booked on a few occasions and always very friendly and efficient "

" Excellent service, very helpful, we will definitely use them next time. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EAST MIDLANDS, GB - Reviewed by MIRNA - 08 October 2019

" great experience. "

" The staff were kind. The car was in a very good state. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LUTON, GB - Reviewed by PAUL - 06 October 2019

" Everything was excellent "

" Everything was very good nice car no problem whatever with this firm "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LUTON, GB - Reviewed by ANTHONY - 19 September 2019

" One of the best rental car companies I have ever encountered with the best prices as well. I will always choose easirent if its available. "

" Customer service is top notch. Always a quick check-in process. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by VICTOR ION - 17 August 2019

" n/a Same as point nr. 3 "

" Except the fact the office is away from the airport, everything was ok for me. Roughly new car, very clean. The counter staff was very nice. Good experience! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by MARK - 16 July 2019

" See above. "

" Terrible delays getting from arrivals to your locations. Nobody warns you that you are going to have to get on a bus which gies to about 7 hotels before it gets to where you need to go. On the drop off your Heathrow office did not open at 5am as advertised so I waited around for 45 minutes and then had to go and nearly missed my flight. "

Value for Money: 7
Efficiency of Counter Staff: 6
Expediency of Drop-off: 2
Condition of the Vehicle: 9

LUTON, GB - Reviewed by IVO - 10 July 2019

" Very new car. Rent point is quite distant from airport, however, transfer was provided even at the middle of the night. "

" Very new car. Rent point is quite distant from airport, however, transfer was provided even at the middle of the night. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 10

LUTON, GB - Reviewed by KYRIACOS - 10 July 2019

" As in 3 above "

" Whilst when collecting the car your staff were extremely friendly and polite after I dropped off the car, outside office opening hours, my card was charged for 325 pounds. Three days later and I have NOT yet received any explanation why did this happen. This, in my opinion, is simply UACCEPTABLE. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by DANIEL - 19 May 2019

" Autoeurope worked well and got me the best prices, as far as I can tell. But it should show how much of a hold is required from each car company as well, that would be extremely useful in the future. "

" 1500 pound hold wasn't accepted by my credit card. The amount is ridiculously high. Made me pay 126 pounds extra for no other benefit than to reduce the hold to the still very high 750 pounds. No ability to compromise. I also didn't appreciate the 95 pound deposit for full to full fuel or the small print saying you must fill up, with proof, within an hour of drop-off and within 5 miles. Also, the rental agreement they first tried to get me to sign didn't have the unlimited mileage I had chosen with Autoeurope. Finally, the shuttle from the airport had no signage and took half an hour to arrive. Took half an hour to get to the airport after drop-off too. "

Value for Money: 1
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MANCHESTER, GB - Reviewed by SHAUN - 03 April 2019

" Auto Europe are great, especially if you notice the price drop, call them or amend on line and they will give you the new lower rate! I do it all the time. GREAT customer service from these guys. "

" These guys are cheap for a reason! Limited miles per day, you take the excess risk yourself of 1500 GBP (or pay extra insurance to reduce it) and its not the most posh of offices you will ever find... that said if it meets your needs, as it does mine as a returning customer, you will have a great time and most of their cars are very new. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

LUTON, GB - Reviewed by WILLIAM - 08 March 2019

" Long bus ride to a Portacabin in car park. Took 2 hours to get vehicle. Staff unprofessional. and pushy. They were very aggressive sell with 2 other customers. 1 Lady crying because tried to give her 4 seater car when she had booked & needed 5 seater. 1 elderly Gent rented Sat Nav when Hire Car already had SatNav fitted. Would never use again. Drop off was in very dirty small lock up on industrial estate. "

" Long bus ride to a Portacabin in car park. Took 2 hours to get vehicle. Staff unprofessional. and pushy. They were very aggressive sell with 2 other customers. 1 Lady crying because tried to give her 4 seater car when she had booked & needed 5 seater. 1 elderly Gent rented Sat Nav when Hire Car already had SatNav fitted. Would never use again. Drop off was in very dirty small lock up on industrial estate. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 7

LONDON, GB - Reviewed by POLYVIOS - 01 February 2019

" good "

" good "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 7
Condition of the Vehicle: 4

LONDON, GB - Reviewed by SAVVAS - 25 January 2019

" very good vehicle "

" very good service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SOUTHAMPTON, GB - Reviewed by M.U.I. - 22 January 2019

" Renting via Auto Europe has always been very easy, cost effective and with excellent customer service. They were able to refund the excess which had been charged by Easirent. I would highly recomment Auto Europe. "

" Easirent Southampton was extremely unprofessional and a rip off. At pick up they tried to force to get their insurance. On pick up they informed that scratches which don't go to paint are not worth nothing. On return some scratches were pointed out on rear side. Few days later, excess was charged with information on front door scratches. Fotos of only close up were sent on dispute. Thankfully Auto Europe refunded the excess. But i would strongly never recommend Easirent. They seem good value for money, but extremely unproffessional. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

LONDON, GB - Reviewed by DIANNA - 21 December 2018

" Good but i dont know why still need to check when i drop off the car because im full cover by insurance. But maybe is better we just can received & drop at the airport insteed need to go to the company office. "

" Very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 10

DERBY, GB - Reviewed by VIVECA - 17 December 2018

" Good company Value for money "

" Good services But I always get a DIRTY car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BRISTOL, GB - Reviewed by RAYMOND - 11 December 2018

" Good pick up and drop off "

" Efficient friendly and close to Airport "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRISTOL, GB - Reviewed by JOAN - 10 December 2018

" When I called your office to complain about Easirent I didn't even get an apology. That's basic customer service as far as I am concerned. Terrible. "

" Your partner at Easirent Bristol Airport scammed me out of 42 pounds for petrol. These guys are totally dishonest and you should not use them anymore. I have made a formal complaint. I would never use you again. Disgraceful. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 4

LONDON, GB - Reviewed by STEPHEN - 05 December 2018

" Opulent fault the process of renting a car. The only drawback is it is off airport and sometimes it takes a while for the shuttle bus to arrive, but otherwise it is great. "

" Excellent car and excellent value for money. I try to use them when I rent a car. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

LONDON, GB - Reviewed by SIMON - 14 November 2018

" I experienced no problems or confusion booking with Auto Europe "

" The staff were pleasant, helpful, and fast at renting cars, altogether from arrival to departure was only around 10 minutes. I had one issue with the fuel gauge not working properly, so ended up putting in an excess of fuel, Easirent said the would forward my receipts to head office requesting a refund, so lets see what happens. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by ANDREJ - 14 November 2018

" The experience with Auto Europe - total scam. "

" Great experience. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by GENESIS - 12 November 2018

" Staff were helpful would use them again "

" Very quick and easy "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MANCHESTER, GB - Reviewed by KEVIN - 29 October 2018

" Poor "

" I have rented from your company 3 or 4 times in the past. I live in France and do not process a credit card but the French visa card we use is both classed here as both credit and debit. I tried to use our french card to put my deposit in the vehicle but yiur staff refused it. Althiugh i have used my debit card before to put my deposit down on insurance as we usually purchase it elsewhere. I was blankly refused this time and had to take out the companies insurance which cost me an extra £148. I will not be using your company again, nor will I recommend it. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 5

BRISTOL, GB - Reviewed by STEPHEN - 29 October 2018

" We weren't picked up from the airport on arrival as stated in the terms of rental. Could not get through on the number supplied, just got an 02 messaging service. Left countless messages. Never got called back. Ended up having to walk to the office where we then had to wait over an hour before we were given the car. No explanation or apology given by the people on the counter. However the guys outside sorting the cars were very friendly and were turning the cars around as quickly as possible. "

" We weren't picked up from the airport on arrival as stated in the terms of rental. Could not get through on the number supplied, just got an 02 messaging service. Left countless messages. Never got called back. Ended up having to walk to the office where we then had to wait over an hour before we were given the car. No explanation or apology given by the people on the counter. However the guys outside sorting the cars were very friendly and were turning the cars around as quickly as possible. "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 3
Condition of the Vehicle: 10

BRISTOL, GB - Reviewed by NITIN - 25 October 2018

" Overall very satisfied with Auto Europe services and prices so far. I'll highly recommend Auto Europe to other friends. "

" The staff was very considerate, we arrived a bit late due to issue with our flight and the staff waited for us. The car offered was perfect. The drop off to Airport was quick. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by VITOR - 17 October 2018

" Always good with Autoeurope and I always recommend them. "

" Everything was as expected and the staff very helpful. I had a problem as I had forgotten to pick up my duty free bag. When I realised I called and called but nobody picked up the phone. I went back the next day and nobody had found anything. I thought perhaps the the person who hired the car after me had perhaps picked it up by mistake but the staff were unable to chase that up. It left me disappointed as the value in the duty free was around €78. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRISTOL, GB - Reviewed by RONAN - 04 October 2018

" Not at all helpful, money grabbing business that use there terms to rob people blind avoid!! "

" Hidden charges and unhelpful staff awful experience and ruined the start of our holiday please avoid and use budget car or any other business "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EAST MIDLANDS, GB - Reviewed by VIVECA - 28 September 2018

" Good service "

" Car was dirty Inside and out "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

EAST MIDLANDS, GB - Reviewed by CHRISTOS - 27 September 2018

" It was the least expensive car to rent but with such high credit card blocks I wouldn't recommend it. "

" Extremely high blocks on your credit card "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MANCHESTER, GB - Reviewed by BRUCE - 25 September 2018

" If I used Auto Europe again, I would make sure the partnering Car Rental Provider was at the airport, so if the promised car was not there, I could walk away and find another deal. "

" The staff at the pick up was completely unsympathetic that my daughter had an epileptic seizure at the airport, and missed our initial flight, so we arrived later than expected and were pressured into a more expensive rental. When returning the car, I called twice to make sure the office (Heathrow) would be open at 5am as stated. It was very very difficult to find, was not open at 5am. We opted to leave the car in front of the office with a note, and had to walk to Terminal 5 . . . NOT A SHORT DISTANCE !!!! Later I called the office and they told me the car was clean and there would be no additional charges. I was happy with that. "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 2
Condition of the Vehicle: 7

GLASGOW, GB - Reviewed by REET - 19 September 2018

" onely the GPS was "

" Wery good "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 10

BRISTOL, GB - Reviewed by DAVID - 18 September 2018

" auto europe are fine just need to be aware of the problem above "

" No one available to give me a lift back to the airport so had to walk "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 6
Condition of the Vehicle: 7

LONDON, GB - Reviewed by KARINA - 04 September 2018

" No problems - simple to book online, and emails received in a timely manner with all my booking information clearly detailed. "

" Our third time using Easirent and we are very happy with our experience. Friendly, relaxed staff member dealt with our booking efficiently. It is easy to get to and from the Gatwick terminals using the bus provided. The car we hired on this occasion was brand new and great to drive. Handing the car back was also straightforward and no fuss. Both on arrival and return, things were organised and went smoothly. We have always managed to hire from Easirent at a great price compared to some of the big name rental companies. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRISTOL, GB - Reviewed by PAUL - 31 August 2018

" awaiting refund "

" There was no shuttle available as stated. The car had been given away and nothing of the same price was available. The counter staff were rude and unhelpful. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

LONDON, GB - Reviewed by SHALDON - 30 August 2018

" Car was booked in my name as driver, partner paid with her credit card, this was deemed not acceptable by the hire company, although I have a Barclay visa debit card ( from my English bank account) this was deemed as not acceptable to guarantee the car. If I was to hire the car it would have cost me over £150 for the 4 day hire as insurance cover ( even though I'd taken out extra insurance cover in the initial booking), which I could pay with my DEBIT CARD!!!!! The £150+ cover, incidentally , was more expensive than the car hire. RIP OFF!!!!! Went to Hertz in the end , one hour later we were on the road with a vehicle( paid for my partner's credit card with me as driver) at a cost of £122. In future I will not be using search engines, I shall phone up on airport car rental companies. "

" Have done already on the phone "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GLASGOW, GB - Reviewed by DONAL - 30 August 2018

" AutoEurope has always been a great way to find a good rental car. Pity about some of the disingenuous companies that abuse the system (i.e. Easirent). "

" We had paid for 3rd party cover with AutoEurope, but upon arrival at the Easirent desk, we were informed that if we got an accidental flat tyre on the road, it would cost us a minimum £300 !! Even with the 3rd party cover we had. Then, they informed us that the only way be safe from a flat tyre expense was to buy full cover from them at £105 extra. These guys are cowboys and would seriously advise AGAINST renting from them. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 8
Condition of the Vehicle: 8

LONDON, GB - Reviewed by NAKUL - 21 August 2018

" The car was very dirty. The baby seat I took had such a short belt that it just won't close. And the pickup and drop was really far from the airport. It took me almost one hour to collect the car from the airport "

" The car was very dirty. The baby seat I took had such a short belt that it just won't close. And the pickup and drop was really far from the airport. It took me almost one hour to collect the car from the airport "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 4

EDINBURGH, GB - Reviewed by BASEM - 20 August 2018

" they are not flexible, when I book the car from 5-17 Aug., I requested for a change, same nos. of days to be from 4-16 Aug. but they were not flex to change it, with getting a false reasons. "

" Car was not ready, i waited two hours to get a dirty car, It was clean just like touch up, and though it was in my booking category, but it was smaller than what I want, and that's a bottleneck. "

Value for Money: 3
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 6

LONDON, GB - Reviewed by THOMAS - 17 August 2018

" Auto Europe is fine. "

" Terrible experience. Shambolic and disorganised. Exceptionally slow. Awful staff morale. Brazen attempts to upsell insurance. Argumentative. Enormous insurance excess. Dirty offices. No quick transfer to/from airport. I don't think Auto Europe should be advertising Easirent. "

Value for Money: 4
Efficiency of Counter Staff: 1
Expediency of Drop-off: 6
Condition of the Vehicle: 8

LONDON, GB - Reviewed by HUW - 15 August 2018

" I've had ok experiences with Auto Europe before, but Easirent were terrible. Just terrible. "

" Terrible pick up experience with long queues and an unprofessional staff. The car given was faulty, had to call the AA out twice, then had to swap the car, then the second car was overdue its service and had constant warnings on the dash, then it was claimed I caused a scratch on the second car which I didn't but couldn't prove as the handover was done in the rain on the side of the road whilst dealing with the Aa and the previous faulty car so with no chance to check the real condition of the new car. I actually felt my family was at risk in the vehicles and 3 days of a 9 day rental/holiday were completely disrupted "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

LUTON, GB - Reviewed by ANDRIUS - 06 August 2018

" AutoEurope should always present the option of insurance and the rent together, that there would be a possibility to avoid rceteering at car rent counter to by full insurance or pay 1250GBP cash upfront. "

" The rent agreement is a mess, there is always an additional insurance forced or very high payment demanded upfront. As well this time they have charged additionally for fuel deposit and did that several times(95GBP, 44 GBP and more importantly, the initial agreement was I take full tank and return full tank, but at hand over the tank was EMPTY, which was market at paperwork, but nontheless it's inconvinient stright away go looking for pertrol station. And even once I've place a request to return funds for 95 GBP, 44GBP for fuel deposite, as well as 100GBP for insurance deposite, so far these amounts are not reimbursed! "

Value for Money: 7
Efficiency of Counter Staff: 3
Expediency of Drop-off: 8
Condition of the Vehicle: 6

LONDON, GB - Reviewed by LYNDA - 20 July 2018

" As above, not happy with the excess and while I understand it, it ended up not being the cheapest car hire I could have got for the time period. "

" I now know why it is so cheap. When you get there the excess they want is a ridiculous amount and in my case I was then forced to take the fully comp insurance. This made this far more expensive than the other options from Europcar etc which don't have these kind of excessive deposit requirements and you get a more up front figure. Not to mention "shuttle bus" is also not like the main companies that run their own shuttles. It is a twice an hour hotel bus which added a long delay. The registration area was chaotic because they have the shuttle queue directly outside the counter area where people are trying to find out where to get their car and drop it off. I would rather pay the extra and book with Europcar/Alamo etc than with this company again. "

Value for Money: 3
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by MARKO - 04 July 2018

" x "

" x "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 9

EAST MIDLANDS, GB - Reviewed by MIKLOS - 02 July 2018

" At desk they stated I have no insurance, even though I bought it at Autoeurope. So to get insured so as verified by Easirent, I decided to buy insurance again, at the desk of Easirent. It would be good to get unquestionable proof of insurence once I buy it at Autoeurope. "

" At desk they stated I have no insurance, even though I bought it at Autoeurope. So to get insured so as verified by Easirent, I decided to buy insurance again, at the desk of Easirent. It would be good to get unquestionable proof of insurence once I buy it at Autoeurope. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by ABDUL - 26 June 2018

" It was good over all "

" Rental office was away from regular rent a car offices . They tried to sell their insurance to me. Overall, it was not bad. I don't know when I will get my 1500 + 95 GBP kept on hold . "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 10

MANCHESTER, GB - Reviewed by VISWESWARAN - 20 June 2018

" I paid for an automatic transmission and received a manual transmission Your voucher did not have UK telephone number and calls to Germany toll free number do not go thru from UK so there was no possibility for any support from Auto Europe and no positive help coming from Easirent. "

" I had booked for an i20 automatic transmission and was offered an i10 after nearly an hour wait They claim that they do not have i20 in their fleet and it was the mistake of Auto Europe I was offered a manual transmission C3 (same level of i20) as an alternative which had the rearview mirror cover broken and very unclean (with bird droppings) making it look very bad. The interiors of the car were clean. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 4
Condition of the Vehicle: 1

EDINBURGH, GB - Reviewed by MIHA - 17 May 2018

" I paid ekstra for the insurance and when I got to carrent I was told that I have to pay nove again for the insurance. Thinking of pressing charges against autoeurope. "

" Easirent guys dere OK. On pick up we had to wait for 1 our. That was to mutch. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 10

BIRMINGHAM, GB - Reviewed by MICHAEL - 09 May 2018

" bad moment in the airport to find the agent and over that i had e pentioner of 79 years with me "

" Iam very sorry to tell you this we lost 2 hours to finding the agent and no one nows about them one tell to go there and one tell to go there and now one hell us we whent from one side to anather at the air port and over all becouse iam late for the car they they dont give me the one i whant and they give me anather one its good but they charge me an extra of 260 euro and 225 euro that i paid before, in the air port thers no offices its not fair for the custimers "

Value for Money: 2
Efficiency of Counter Staff: 2
Expediency of Drop-off: 2
Condition of the Vehicle: 10

LONDON, GB - Reviewed by PATRICK - 08 May 2018

" All very positive. "

" People could not have been friendlier! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRISTOL, GB - Reviewed by STEPHEN - 04 May 2018

" I would use them again "

" Was very happy with Easirent, apart from being charged £95 on my credit card for fuel, instead of a hold. This was reversed by them and my bank, but as I paid in another currency there were conversion fees. I would prefer this to have been a hold, as the excess was. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EAST MIDLANDS, GB - Reviewed by JANE - 03 May 2018

" I always use Auto Europe for my car rentals. "

" Drop-off/pick-up at Donnington Service station. I waited almost an hour for my pick- up. At the Service station there is no sign as to where to go to drop the car off. Organization needs to be more efficient. "

Value for Money: 3
Efficiency of Counter Staff: 2
Expediency of Drop-off: 3
Condition of the Vehicle: 10

MANCHESTER, GB - Reviewed by DAVID - 01 May 2018

" AutoEurope was recommended to me by a friend. I can see that the issues experienced with Easirent aren't directly related to Autoeurope. But at the same time, if you choose to "partner" with companies, you can't absolve yourself completely. While i might give AutoEurope another chance. I cannot 'recommend' it to a friend for fear of putting them through something similar. "

" The single worst rental experience i've ever had. Short story: it took 2 hours for them to tell me they didn't have a car, but i could pay double to upgrade. I thought maybe it was just my bad luck. But i had plenty of time to discuss with others in the office while waiting. For a variety of stated reasons (different to mine), 3 other people declined to get a car under the 'new conditions' they were given. and several others walked away in disgust. The only nice thing i can say, was that the shuttle driver, went out of his way to drop me at the competitor car rental company - 15 minutes later i was on my way, in a better car for a lower cost. Don't waste your time with Easirent. Autoeurope shouldn't have such a poor company as a 'partner' "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

LONDON, GB - Reviewed by NEIL - 30 April 2018

" No issues. Great car, good quick service. Easirent location is a little inconvenient (but there are worse located rental companies at Heathrow). Having used Easirent several times at LHR I know what to expect and allow enough time. "

" Apart from an attempt to convince me to upgrade the car that I had booked everything was fine. The car that I was provided with (as per group that I booked) was perfect for my needs. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by ANTONIOS - 23 April 2018

" Great prices, immediate price comparison "

" Value for money "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

BIRMINGHAM, GB - Reviewed by JASON - 17 April 2018

" Very good with nice insurance packages "

" This company is a bit like Ryanair... Follow the rules and everything will be alright, step out of line and they will charge you. In this respect it can be a bit intimidating renting a car from these guys, but they are significantly cheaper than other firms. "

Value for Money: 9
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BRISTOL, GB - Reviewed by MICHAEL - 16 April 2018

" see above - I have rented via AutoEurope many times and generally the service is fine. "

" Difficult to contact for airport pick up resulting in delay. Car had a dent in one door and the warning indicating loss of tyre pressue came on as I drove the car from the pick up point, otherwise car was fine. Little offputting being asked for copies of boarding passes for arrival and return flights and insistence that on return I had to produce a receipt from a petrol station within 5 miles of their office. Deposit also taken for petrol. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 6
Condition of the Vehicle: 7

EDINBURGH, GB - Reviewed by PATRICIA - 14 April 2018

" all good except shuttle from airport and a bit of a wait in the office as others in front and only one person at the counter. return was smooth "

" all was good except the wait for the shuttle van. called and they said that the shuttle ran every 10 minutes and we waited almost 40 while another couple waited longer. the driver that i specifically asked about transportation to easirent (and he said no) was the same man who took us later. talked to the counter staff about it and they said they were aware and had elevated the issue to management. otherwise very good experience "

Value for Money: 9
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by JENS - 13 April 2018

" No comments "

" They would not accept my Mastercard as a credit card despite it clearly states 'Credit/Debit' on the card. They claimed their system would only accept the card as a debit card and they could thus not secure a deposit. I then had to rent the car directly from Easirent and paying insurance - a total of £116.00 I had to pay on top of your rent of 75,17 Euro. When my Mastercard was inserted into their machine for payment of the £116, the machine clearly stated the card was a credit card. But to no avail. I could not convince the clerk that the card was indeed a credit card. Never again Easirent. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 10

MANCHESTER, GB - Reviewed by STEPHEN - 29 July 2017

" Charged me for an address verification. I wasn't aware that I needed one until I turned up to collect my car. "

LIVERPOOL, GB - Reviewed by VIVIENNE - 27 July 2017

" Auto Europe has been a great find! "

" The car was not clean (a minor problem) , but the staff were friendly and helpful. As I rent often and have used several companies, I know to read the voucher ahead of arrival. So, while I was aware of their deposit requirements, I find them ridiculously high: £1,200 for insurance excess, plus £95 for a tank of fuel (on a Citroen C1!!). That is truly excessive! "

SOUTHAMPTON, GB - Reviewed by BRENDA - 26 July 2017

" Great prices. Very easy system to use and dealt with a change without any problem. "

" original insurance certificate for my annual excess insurance. This was disappointing as I have never had to produce the original cert before and had not been advised that it would be the case. They would not accept an email of it either and I therefore had to pay £11 per day for the insurance which was more than the case of the annual policy. Very disappointed about that. On a positive note the staff were very friendly. "

MANCHESTER, GB - Reviewed by JILL - 26 July 2017

" Still waiting for my deposits to be repaid. Returned the car Monday. "

BIRMINGHAM, GB - Reviewed by JOHN - 19 July 2017

" Normally quite satisfactory "

" I arrived nearly 2 hours late in Birmingham due to a delayed flight and was not met at the airport. I was asked to go to the train station for collection and taken to an office hotel to collect the car. I then waited 40 minutes before I could collect my car due to an under age Chinese visitor, trying to negotiate a rental. The car was fine but then when I arrived at Luton airport to drop it off, I discovered that Airparks is 4 miles from the airport! I will use Auto Europe again but will definitely not use Easirent again as their modus operandi is neither expedient or convenient. "

LONDON, GB - Reviewed by CLIVE - 13 July 2017

" A good way to compare and arrange car hire. "

" We arrived to pick up our car and was told the extra cover supplied by auto europe was not good enough and that claims are hard to achieve we chose to decline the £150 extra cover offered. On return as it was an early drop off we were told to leave the car at a different place maple car parking. When we arrived maple informed us that they do not allow easirent to drop off cars and have not for some time! We then went to the original easirent office where a member of staff could not explain as he had only just started work with easirent. However the office was open at 5.35am and we were able to go via their shuttle bus. So why send us to a place where you cannot drop off in the first place. Not an easirent as their name implies!! "

LONDON, GB - Reviewed by RALPH - 09 July 2017

" The car was fine but Easirent is a very long way from Gatwick, especially using the hotel bus to get to the Crowne Plaza hotel where it is located . The bus takes close to half an hour and only runs every 40 minutes. Inevitably it is loaded with fellow hirers which adds even more time to the rental process. I will not use them again. "

LIVERPOOL, GB - Reviewed by ROGER - 08 July 2017

" I have no complaint regarding the vehicle booking process, however please be aware the we paid your booking Fee Eur105.94, PLUS additional charges by Easirent of GBP 105.00. This additional sum amounts to almost double the charges claimed by you as rental cost. We have no choice to pay but would in future be very cautious in using the low price shown initially Regards Roger Smith "

" Summarised with previous comments.Double billing with no prior warning soured the normal rental experience. The car was clean and in good condition "

LONDON, GB - Reviewed by JOHN - 05 July 2017

" I book through Auto-europe regularly as confident of service and competitive rates "

" Great service, but prefer company to be on airport "

BRISTOL, GB - Reviewed by CRISTINA - 04 July 2017

" I find it a very reliable and customer-friendly company "

" The company is located at 2 miles from the airport and their pick-up is not always immediate. We were rather lucky but met another family who waited one hour for their shuttle. But what is really bad is their customer service, or rather lack of. One lady called Cristina is very very rude; she is not very efficient and easily a queue is formed in front of their counter. she tells the customers all the time how stressed she is, which is totally unprofessional. Also, they do not explain anything about the functioning of the car, petrol station etc. I would really think twice before booking with them again! "

LONDON, GB - Reviewed by COLIN - 28 June 2017

" Confusing directions on ryanair booking voucher from stansted terminal to car collection wasted my time. 3 other customers went to car rental villiage and had to return back to terminal. Couldnt phone easyrent for pickup so had to pay to get bus to premier inn then walk. Wasted 90mins. Office staff focussed on trying to sell me extra insurance and gps. Little or no English spoken by some staff at drop off. "

LIVERPOOL, GB - Reviewed by GARY - 23 June 2017

" Auto Europe generally are great. I did find the price cheaper elsewhere and wrote to Auto Europe who offered a better rate. I did however had to chase this up with four emails before it was actioned and i had one representative (Nuno Dias) who expected me to send a copy of my bank statement... Not really something i would be expected to do. "

" Good car, efficient service and great price. Only issue is the company (easirent) do not offer a shuttle bus as advertised. If you want to be collected from the airport they charge you 3 gbp otherwise they expect you to walk 5 minutes to the free car park or to their location. I think this is something they need to sort out. Its the same for drop off aswell customers have to walk otherwise they charge you 3 gbp for drop off. "

EDINBURGH, GB - Reviewed by VERONIKA - 21 June 2017

LUTON, GB - Reviewed by ROVYROS - 17 June 2017

" They are "not usual".1.They gave me a "quixotic" Vauxhall Mokka instead of the requested i30,it was approx. 20% less economic on fuel,meaning I paid over £20 more on petrol in the 850 miles I traveled..2.The fuel tank./needle was short of FULL by abt 4Liters but they stated it was full.3.They did not give me the rental papers until I demanded them upon my return.4.And they are miles away fromLuton airport.5.They charged me for the fuel immediately and then returned the amount 3 days after I returned the car. I notified them the above but have not received any kind of reply yet.. "

LUTON, GB - Reviewed by CALIN - 16 June 2017

" The price i was given online was not the price i had to pay when i turn up to the collection point "

" The staff i was dealing with was not polite "

BIRMINGHAM, GB - Reviewed by ANDREW - 03 June 2017

" They are crooks! They quote a rate £15 and then require an extra £80 to use the car. I think that they rely on the fact that it is a shuttle service and so have a captive audience when they get you to their office. I walked away and went back to the airport and hired from a reputable supplier. Wasted 45 minutes of my time. I do not think that a quality company like Auto Europe should be associated with this sort of business practice! Still incandescent even after five days to calm down!!!! "

LONDON, GB - Reviewed by MARCIN - 28 May 2017

" You could notify car rental about your additional coverage, e.g. Super Cover, so they would not mess with proposing their insurance or confusing the customer. "

" Car rental is quite far from Gatwick and shuttle runs only every 45 minutes. The car was almost brand new and clean. "

LONDON, GB - Reviewed by JORGEN - 26 May 2017

" As always Auto Europe worked out well. "

" Easirent office showed friendliness and fast processing. All went fine. Easirent took a deposit of 1.250 Sterling. I hope they will credit this back soon. A friend of mine told me it took 2 month and only after heavy chasing. "

BRISTOL, GB - Reviewed by ANDREAS - 16 May 2017

" Hi, i have used you in the past and after a very bad and very stressful experience i had with your chosen associate at a German airport i find that once again you choose your partners solely based on rental price. The rental price you gave me was excellent, the insurance cost was from another planet. Needless to say that i have never had any problems at all whenever your booking was with Europcar. No comparison. "

" The shuttle service to the car rental office is about 12 minutes drive. The guys at the desk were very willing to help but the insurance cost was daylight robbery. 37pounds per day for full insurance??? I paid 74 pounds for two days so i can have peace of mind. Biggest rip off i have ever experienced. "

LONDON, GB - Reviewed by JANEZ - 04 May 2017

" When I paid for rent a car I took package with expended inssurance. In the process of paying it was mentioned thet it Will be taken 300 GBP from my credit card to make sure that everything is OK when I return the vehicle. On the end I paid 30 GBP/day extra for "full inssurance" because it was told me at cashier that thay have to take 1500 GBP instead of 300 GBP as a guarantee. Car was OK. "

" When I paid for rent a car I took package with expended inssurance. In the process of paying it was mentioned thet it Will be taken 300 GBP from my credit card to make sure that everything is OK when I return the vehicle. On the end I paid 30 GBP/day extra for "full inssurance" because it was told me at cashier that thay have to take 1500 GBP instead of 300 GBP as a guarantee. Car was OK. "

LUTON, GB - Reviewed by GABRIEL - 28 April 2017

" Very difficult to find the location at Heathrow airport. Allocate min. 2 hrs.for car return and shuttle service to terminal. "

LONDON, GB - Reviewed by ROMULUS - 23 April 2017

" Lady from a front Desk,after I give her my debit card,she told me I must to pay more than 200£ for insurance and refuel tank.She didn t told me that insurance is extra,and I payed.Some bad experience. "

LONDON, GB - Reviewed by TIMOTHY - 19 April 2017

" Would be good to know more about the downsides of the cheaper rental companies up front, notably more difficult pick-up arrangements. "

" The frequency if the shuttle bus from the airport to the pick up is only once every 45 minutes. This is not enough. The company looked at one point like it was going to charge for very minor scratches... I hope that this does not happen... "

BIRMINGHAM, GB - Reviewed by CHARLES - 08 April 2017

" A much improved service. Cars in very good condition and office staff first class. Good value for good car hire. "

" Willing to solve any problems to provide a very good service. The Manager David at Birmingham was exceptionally good. "

BRISTOL, GB - Reviewed by DAVID - 01 April 2017

" Very good "

" Very good - helpful staff. Good car. Adds a bit to the time by having to get a shuttle after leaving the car back but in fact, it suited us because we arrived back early and were able to have a drink and food at the Holiday Inn before getting the shuttle to the airport. "

EDINBURGH, GB - Reviewed by FABRIZIO - 27 March 2017

LONDON, GB - Reviewed by KATERINA - 24 March 2017

LONDON, GB - Reviewed by ANTHOULIS - 17 March 2017

BIRMINGHAM, GB - Reviewed by NORMAN - 28 February 2017

" ok "

" I had a problem with GPS to find way back to crown plaza hotel . GPS from airport was guiding me to a parking area which I knew it was not right,at that moment I was so stressed and pressured with time [knowing that the flight time was approaching fast] that I went out of the car and smoked a cigarette whilst trying to contact the Crown Plaza members .the window was open and some ashes might have dropped in the car. with the wind, When he came to check the car he said that I have smoked in the car and charged me 80 sterling which I find this so unfair. "

LONDON, GB - Reviewed by ADRIAN - 16 February 2017

LONDON, GB - Reviewed by DIMO - 13 February 2017

ABERDEEN, GB - Reviewed by THEODOSIS - 01 February 2017

" Your service provider did not honour the insurance cover and demanded an additional insurance payment of GBP 90 and additional credit card cover. Could you please explain why , especially as I paid the additional premiums.. "

" Easirent did not honour the additional insurance cover I paid for and demanded an additional insurance payment of GBP 90 and further credit card cover. They also demanded the signing of an additional agreement giving them the right charge me for almost anything they fancy.I disliked the take it or leave it attitude "

LONDON, GB - Reviewed by CHRISTOPHER - 30 August 2016

" This is not at the car hire village & the experience was MUCH BETTER than our recent visits there. Excellent value for money. Minimal wait at office (we didn't use the shuttle service from he airport but took the Premier Inn bus at £3 p.p.) Only negatives - usual aggressive upselling of insurance (we have excess insurance & were told it doesn't cover this car - not true) - fuel policy - had to pay for £30 of fuel & bring back empty. You know you are on to a loser with that, but the car was so cheap, it is a minor niggle. "

MANCHESTER, GB - Reviewed by CHRISTOPHER - 24 July 2016

" Wrong car booked for us Car received poor staff not very helpful Location poor Bus drivers poor "

LONDON, GB - Reviewed by REBECCA - 17 July 2016

" No problems. It was pretty easy to cancel and augment my rental plans. "

" Easirent was a little chaotic. The pick up at the airport took awhile just because they were so busy and there wasn't a regular shuttle coming from the rental site. It comes only request. You have to have a UK number so you can call them immediately. But once they know you are there, they come. The office also seemed really disorganized when I got there, though the people were very kind and accommodating. I ended up having to pay for extra insurance because it wasn't clear to me that I needed to be able to put a $1,000 hold on my credit card. That was not explained in advance and would've been helpful to know. "

LONDON, GB - Reviewed by JAN - 11 July 2016

" I've used autoeurope for several times and always been satisfied with it. I've also recommended it a few times. "

" The worst rental company I've ever used. From the beginning , I felt like they want to make extra money on me. Although, I paid for the insurance, they blocked 1250 pounds on my CC which had never been said before and I've never experienced this. Their fuel policy is a rip off. Two options: 30 pounds, half tank, you return empty or 60 pounds, full tank, you return empty. I chose the 30 pounds option. When refueling the car later on, I realized that a full tank costs 30pounds. So I think that's a lame rip off. When returning the car, an unfriendly lady found a 'scratch' that was impossible to see when picking up the car. I had to pay 150pounds and now claim it back from insurance. Will never use Easirent anymore! "

LONDON, GB - Reviewed by POLIS - 06 July 2016

" We booked the car for 8:00 pm when we got there around 9:00 pm we experianced big delays. The people there did not seem to be concerned about servicing us in a timely manner. Even though there were many people working. When we signed the papers we had to wait for another 30 min or more to bring us the car. The other bad wxperiance was the bargaining!! They offered us a full coverage insurance for an additional 25 pounds per day and when we did not accept it they came back with a counter offer for 15!!!!!! That does not look proffesional at all unless you are in the Middle East! On returning the car service was much better! "

LONDON, GB - Reviewed by PROSPER - 05 July 2016

" I AM HAPPY WITH YOUR SERVICES "

" Easyrent desk service was not good. they are forcing customer to add more options. I will never select easyrent in UK THEY ARE VERY BAD IN SERVICES "

LONDON, GB - Reviewed by NIKOLAOS - 04 July 2016

" All fine. "

" The staff were fine, process simple and quick; however the car was not fully valeted before the pick up. Not a big issue for me but other people may mind a bit more. "

MANCHESTER, GB - Reviewed by FRITZ - 02 July 2016

" esay tp book, good offering, large variety, affordable pricing "

" - Easirent wanted to additionaly charge us £ 20 for supposedly having arrived after closing of their office, even though we arrived at 11.15 p.m. and according to the voucher office hours were 6 a.m. till midnight?! - In addition Easisrent ultimately pushed us to buy additonal excess insurance to waive 'maximum excess amount', even though we were already covered by your 'super cover' insurance. They 'threatened' us otherwise to pro-actively charge the £ 1'250 min. excess amount to my credit card. - Last but not least Easirent charged us with £ 30 for half full tank option, event though is was not part of our contract. Even though car was almost new (so no complain here), after all this rental was a pretty unsatisfactory experience for us! "

LONDON, GB - Reviewed by KYLE - 30 June 2016

LONDON, GB - Reviewed by COLIN - 28 June 2016

" I printed my voucher but it did not include directions on how to get to the off airport location. "

" I had my wallet stolen during the journey to London. Only had debit card and cash. Debit card would not work at car hire desk. Car was prepaid but could not accept cash for the £70 deposit. So I lost my prepayment and had find taxis. "

LUTON, GB - Reviewed by ELAINE - 21 June 2016

EDINBURGH, GB - Reviewed by BARBARA - 12 June 2016

" Je ne suis pas contente. La location de la voiture devait nous coûter 98€ Nous avons finalement payé un total de 170 € Et pour une voiture plus petite que prévue "

BRISTOL, GB - Reviewed by PETER - 06 June 2016

" I did on the net "

" As don't have credit card cost an extra £52 for insurance which wS non returnable. Also more than the car hire "

LONDON, GB - Reviewed by LAGOS - 06 June 2016

" They asked to debit as guarantee 1250GfPB from my Credit card , my credit card has a limit of 1200GfPB so i paid 74 GfPB extra . UNACCEPTABLE. "

GLASGOW, GB - Reviewed by VICENTE - 11 May 2016

LONDON, GB - Reviewed by MICHALAKIS - 22 April 2016

LONDON, GB - Reviewed by DANIEL - 25 March 2016

" Will never ever use Auto Europe again. Okay I as a customer made a mistake not 'updating' my expected pickup time. Could've done that but with a French air traffic control strike I had plenty to think about. Result: My PREPAID car was cancelled and my money lost. After a call to America(??) I was finally transferred to a call enter in Germany. Couldn't help at all and in fact a very arrogant attitude "

" Not being able to reserve deposit on a regular Visa card isn't good customer service. Come on we are talking 2016 and a Visa card isn't that uncommon. I know for a fact that other rental companies provide this service "

LONDON, GB - Reviewed by RODOLFO - 11 March 2016

" Location is relatively far from the airport Customer service can be improved Car was clean and in good condition "

LIVERPOOL, GB - Reviewed by CAROL - 09 March 2016

" Have used before and will use again! "

" Very good staff, courteous and helpful especially Kevin. "

BRISTOL, GB - Reviewed by DAVID - 07 March 2016

" Always use you. Good service and prices. "

" Nice people, especially Paul. "

LUTON, GB - Reviewed by BREZAE - 04 March 2016

LONDON, GB - Reviewed by ANTHONY - 29 February 2016

" the car we rented was not clean "

LONDON, GB - Reviewed by THOMAS - 09 February 2016

" Fantastic, great prices, and regular returning customer "

" To turn up to the desk to find only A member of staff working, wait 25 minutes to be seen, this guy I don't remember his name was having to do everything, paperwork get cars and fill them with fuel.... I found the car hadn't been cleaned either inside or out, as is their policy you pay £30 for half a tank of fuel, I had to be taken to the petrol station to fill the car up but the member of staff was extremely courteous and helpful. Just annoying it added time to a long drive home late at night..... "

CARDIFF, GB - Reviewed by COR - 08 February 2016

" Easy access, "

" easy access, good car, friendly people "