DOLLAR GERMANY Car Rental Reviews

DUSSELDORF, DE - Reviewed by MICHAEL - 07 July 2025

" . "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by NIKOLAOS - 21 May 2025

" Very fast and efficient, although you cannot influence the car rental companies about the quality of the cars and the loyalty of your customers. You might probably include a satisfaction rate system for the companies in your procedures. "

" The car was of an inferior category than the booking. I booked for an "economy" category (i.e. Ford Fiesta) and received a "mini" category (Hyundai i10). The car was not really new for a rental vehicle of company of that size. It run almost 9.000 km before my rental and apart from the above the company implemented the "full to full" gas policy without filling the tank before hand over. After about 10 km the gas gauze already dropped by a bar! The counter personnel tried to humour my comment about the size of the vehicle saying that all the small categories are the same! No checking of the car at drop off, to get some kind of a receipt, although that saved my time and effort. Most likely I will not choose Dollar (or even Hertz as are their parent company) in the future. "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 8
Condition of the Vehicle: 6

DUSSELDORF, DE - Reviewed by MURAT - 05 April 2025

" Thank you Serpil for your help "

" İt s very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by MLADEN - 21 March 2025

" I will recommend to my friends. "

" Everything went smoothly and quickly, for every recommendation. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by RASMUS - 15 February 2025

" Nice car and nice staff "

" Very good experience "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STUTTGART, DE - Reviewed by ALBERT - 29 July 2024

" Worst car rental experience of my life. See comments above. You're partnering up with some scammers at Hertz/Dollar over there at Stuttgart airport. You should all be ashamed of yourselves. "

" Hertz Stuttgart Airport charged me for pre-existing damage to the car. These pre-existing damages were shown to me on the tablet by a Hertz employee. I even took a picture of the image from her tablet specifically showing the damages were on the car. When I returned the car that same evening after having driven for only 76 kilometers to-and-from a friend's house, the 24-hour parking garage at the airport was not properly marked once I've driven inside. Then two days later I received an email from Hertz Germany stating I would be charged €321 for "damage" to the left side car. The car diagram on the attachments show the SAME exact pre-existing damage that was on the Fiat 500 according to the document Hertz Stuttgart Airport made me sign before I rented the car. Not only that, the accompanying pictures of the car itself were all showing the right side of the Fiat. This is the first time I've ever used your services ; this will also be the last. You are partnering with a very shady company in Hertz/Dollar Germany. This incident is by far the WORST car rental experience I've ever had in over thirty years of travel. Shame on you people. "

Value for Money: 1
Efficiency of Counter Staff: 6
Expediency of Drop-off: 1
Condition of the Vehicle: 7

MUNICH, DE - Reviewed by KRISTIAN - 06 February 2024

" apart from the additional invoice, all was good "

" Else all worked well , but I just receoved an additional invoice of 52,45€ . There is a 35 € cross border fee, which is high , but I guess obligatory, I just went to Austria and back. However the rest of this additional invoice are some hidden fees. I don't think it is OK to charge that afterwards, since I paid all fees aleady to Auto Europe. So please forwed this feedback to Dollar/Hertz "

Value for Money: 4
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 9

MUNICH, DE - Reviewed by SHAI - 15 January 2024

" (See above comments about experience with Dollar) "

" I was very satisfied with the entire experience, except for the very end - after dropping off the car at the airport. I have not received anything by email, I called twice and spoke with representative of the central office on the phone, they gave me a direct email to the office at MUC, and no response to that as well. After returning the car, a customer wants confirmation that all was ok and in order. All other car rental companies do so... "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by CRISTINA - 15 March 2020

" In the initial offer it was listed Free aditional driver which was not given to us and also it wasn't mentioned from The start that it would be extra cost for crossing The border. "

" Very good car, not The Best conditions for rental. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by OLEGS - 10 March 2020

" It is a scam, very disgusting how Hertz/Dollar people at Munich airport make money and fool people. "

" I don't ask for upgrade, and paid 3 times more. Get fooled by Hertz counter staff. Made a silent upsale. It is probably an easy target for scam - a guy after a flight, 2 hours waiting for a car and going to drive for another 5 hours. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

WEEZE, DE - Reviewed by MARTIN - 03 February 2020

" Hello, I have not received back my deposit money? "

" Hello, I have not received back my deposit ca. 700€ "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by VICTOR - 13 January 2020

" Very good "

" Very good "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by JEVGENIJS - 07 January 2020

" Everything was good, but only one thing dissapointed: I ordered Fiat 500L, but received Ford Focus which on my point of vew is much smaller. "

" Everything was good, but only one thing dissapointed: I ordered Fiat 500L, but received Ford Focus which on my point of vew is much smaller. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by HANS - 07 January 2020

" Received an upgrade which was very nice....nice experience all together "

" Was Hertz car and service which was excelent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by KIRIL - 19 December 2019

" Hello, In general we were satisfied but a little bit surprised and disappointed. Because when we went to the airport's desk of Hertz, a boy from a staff told us that he would give us better car. Thus, he offered us Ford Kuga, but the deposit for it was 395 euro, but not 200 euro as it was mentioned in the primary voucher's condition. Although we return the car in the exact time with full benzine tank, this deposit has not been still returnee. We would like to know the reason for that? When should we expect our 395 euro deposit back? We returned the car on 09 Dec. "

" Hello, In general we were satisfied but a little bit surprised and disappointed. Because when we went to the airport's desk of Hertz, a boy from a staff told us that he would give us better car. Thus, he offered us Ford Kuga, but the deposit for it was 395 euro, but not 200 euro as it was mentioned in the primary voucher's condition. Although we return the car in the exact time with full benzine tank, this deposit has not been still returnee. We would like to know the reason for that? When should we expect our 395 euro deposit back? We returned the car on 09 Dec. "

Value for Money: 7
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HAMBURG, DE - Reviewed by POVILAS - 19 December 2019

" So far so good "

" It took very long to get back the reservation money. "

Value for Money: 9
Efficiency of Counter Staff: 7
Expediency of Drop-off: 1
Condition of the Vehicle: 9

WEEZE, DE - Reviewed by PAVLO - 18 December 2019

" I liked everything. But the deposit amount was not unlocked. Tell me please. When will money unlock? "

" Hello. I liked everything. But the deposit amount was not unlocked. Tell me please. When will money unlock? "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

MEMMINGEN, DE - Reviewed by DEJAN - 16 December 2019

" kindly counter staff, easy agreement, full respect. "

" everything was without any problems. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by SERDAR - 14 December 2019

" İ prefer autoeurope because the deal is deal as planned. "

" İ was at Terminal -1 firstly. But the staff at Hertz desk direct me to Terminal-2. İt was long way to pass terminal-2. You should give right contact desk at the voucher. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 7

MUNICH, DE - Reviewed by DIONYSIOS - 05 December 2019

" Everything was EXCELLENT "

" First time that I used Dollar. I think that will be my first choice in the future. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STUTTGART, DE - Reviewed by MARKUS - 04 December 2019

" All good "

" All good, but fuel gauge of the car which was brand new had a problem. It showed 3/ 4 while it was full. I mentioned it to staff upon returning the car, but did not have the experience that they took note of it. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 8

MEMMINGEN, DE - Reviewed by CRETA - 28 November 2019

" A company with 10 stars! "

" Everything was perfect! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

WEEZE, DE - Reviewed by INDREK - 14 November 2019

" Beside creditcard reservation process errors was quite distrurbing extra fee for crossing line (boarder) to Nederlands from Weeze... and 45 E for that, my whole car booking fee was 50 E, -strange policy. "

" Dollar did not have a card terminal machine for booking creditcard. Instead they tried todo it trough weird text messaging trough personal smartphone. And we faced many problems with, I had to change setting in my bank for this proceedure. They promised to run card terminal in next month.... "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERLIN, DE - Reviewed by GEORGIOS - 30 September 2019

" received by Hertz staff- not very willing to explain things extra charges not agreed in the first place "

" received by Hertz staff- not very willing to explain things extra charges not agreed in the first place "

Value for Money: 7
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KARLSRUHE, DE - Reviewed by IAN - 24 September 2019

" Excellent "

" Excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

COLOGNE, DE - Reviewed by IVAN - 12 September 2019

" . "

" Car have to be washed before providing to the next client. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

MEMMINGEN, DE - Reviewed by ANDREI - 28 August 2019

" In general was superb , I got more than I expected "

" I had one issue (not a big deal) : we arrived before 8:00 and the office was closed at that hour . "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by AURELIA - 26 June 2019

" Only comment relative to the cross border fee. "

" I just do fell unfair having fee just because of crossing the border. How would be glad to know the rationale for that. I was covered with my own insurance. And I feel unfair to almost double the price just because I was honest and cross the border. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by ANDRES - 15 May 2019

" Auto Europe did OK. "

" Avoid at all cost!!! Without any word spoken of it, Dollar had signed a very expencive extra insurance to me - basically tripleing the original rental price (that already icluded insurance cover), which I could learn about only when having returned the car and had to fight to get rid of thereafter. I was also charged additional sums not indicated in the voucher and no clear answer was given to me, where did such costs derive from and how come there was no previous information about such costs in the deal, neither where these explained to me when picking up the car. The final bill given to me at the counter is completely unclear and you need a magician to understand whatfor something was actually charged. Just pure cheating. "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by ARAM - 11 January 2019

" Autoeurope is a good and transparent carrent service however final execution is expectidely depends on the carrent company which is not always that great. "

" Was cheated by "dollar" counter staff who promissed me free insurance upgrade & free car update. At the end of the journey I was charged extra 430€ over that 160€ already payed online via autoeurope. Will never use either "dollar" or "herz" whose affiliate it is. Despite the car was very good and new. "

Value for Money: 3
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by DIMITAR - 19 August 2018

" In case, you do not deal with the problem within 7-days, I will know, that I can not trust your company, and you do not protect yours customers. The best offer, you gave me, was from Dollar, but then it became the most expensive ... this way of business is not correct. I expect you to make a refund of 55 euro within 7 days, In another case, I will ask for my rights! "

" With looking at your offer, I said that I am going to travel to Austria and Switzerland, after that, to me was given a price of 174 euro. When I was confirming the order, I wrote down all the details from my credit card. Until this moment, DOLLAR did not informed me, that traveling in another country , except Germany, I will have to pay an extra tax. After I received the voucher, I read that for traveling in another country, but Germany, I have to pay extra. I travel just to Austria. Germany and Austria, are countries from Schengen Area, which means, that between them, there is no border, so that I have not gone through one. Despite, with returning the vehicle, I had to pay an extra tax of 65 euro. After I have asked, about the reason of paying this tax, the employees, reduced it to 55 euro, and explained that the reason is my travel to Austria, what term did not exist in the offer you sent me. I will not use Dollar's company anymore. If the amount of 55 euro, that I should not pay, I will not use your company, too. I am a lawyer and I will inform the European Judicial Institutions. In case, the refund of 55 euro is not made, I will describe the situation in some Internet forums , how your company and Dollar want to collect from customers money, that they need not pay. I reserved from your company, because you were recommended by friends of mine, who are your clients for about than ten years. They are also sure, that will not work with you, anymore, in case you do not deal with the problem! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 5

FRANKFURT, DE - Reviewed by DOLORES - 31 July 2018

" X "

" X "

Value for Money: 4
Efficiency of Counter Staff: 5
Expediency of Drop-off: 3
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by MARK ANTHONY - 28 July 2018

" Best prices around and excellent customer service. "

" Had to wait for 2.5 hours to get the car. "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 8
Condition of the Vehicle: 9

MUNICH, DE - Reviewed by ALEKSANDR - 13 July 2018

" Ford Fiesta with a run of 10500 km. We were satisfied with everything "

" Rapid clearance, no surprises. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by PAUL - 27 June 2018

" Not good, but hoping to get things rectified. I had 3 major problems. 1- the website states and strongly implies that only premium vehicles are "limited miles per day" vehicles. I booked a 4 door fiat, not a premium vehicle and did not notice it was not unlimited miles so I was charged an extra €200. 2- the credit card information I provided online was fraudulent used by Hertz to bill me $400 plus for another vehicle I didn't rent. 3- I selected and paid for extra car insurance at the time of booking and was billed for it again by Hertz "

" Mediocre, vehicle was great but the Dollar representative left the counter while I was in line so I worked with the Hertz agent who completely messed it o the reservation and added additional insurance which was already paid for, billed $25 extra for a Euro pass to travel between countri s even though I specified this I when I booked the car and charged $12.50 in additional taxes somehow tied to the $25 extra pass. Hertz line was so long, I did not have time to dispute all th charges once I got back. Thanks "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by SANDA - 20 June 2017

" Great and new car "

" Great car and great people "

STUTTGART, DE - Reviewed by ANDRES - 07 June 2017

" Very good and easy way to find better prices. I have already recomended to my colleagues. Dollar staff very kind and helfull too. I will continue using your services, because every week I will book a car for 4 days, untill November. one question, is there any way to have same car Dollar delivered me in this contract? Model Volvo 440. Thanks and regards, "

" Dollar staff very kind and helpful too. I will continue using your services, because every week I will book a car for 4 days, untill November. One question, is there any chance to have same car Dollar delivered me in this contract? Model Volvo 440. I have already booked the car to PU tomorrow 08june. Thanks and regards, Andres Drover "

BERLIN, DE - Reviewed by GABRIEL - 15 March 2017

" Despite the fact that I made a full insurance with you and paid for it, Hertz insisted that I have to make insurance also with them!!! "

DUSSELDORF, DE - Reviewed by MARIAN - 03 November 2016

" Very good services, easy pick-up, easy drop off. Maybe some signs at the airport would make easier the access to the parking lot, especially when coming from town. "

" Very good services, easy pick-up, easy drop off. Maybe some signs at the airport would make easier the access to the parking lot, especially when coming from town. I also had the car I wanted . "

MEMMINGEN, DE - Reviewed by YEVHEN - 20 October 2016

BADEN BADEN, DE - Reviewed by PETER - 28 September 2016

" - cross border charges shown only after voucher (non-refundable, cannot be canceled) is already booked (over 50 Eur). - second driver charges incorrectly shown (7Eur/day difference, carrier Hertz) - incorrect statement for CDW excess (850 vs. 950 Eur) - cannot be reached over mobile phone, had to use skype credits instead?!? very impolite over the phone, hung up after 30 sec conversation. .....so far, no compensation or reply has been received. "

BERLIN, DE - Reviewed by JAD - 25 August 2016

" Easy website to use. Even though it doesn't provide a really good way to change the booking. "

" Worst experience ever. I go to germany every couple of months and I always rent a car for almost 2 weeks. Didn't get any of what I asked for. i had to pay 300? more for another car because the car I asked for wasn't available. So instead of a small car I got a big car, i asked for a 1.6L engine and got a 2.0L engine, i asked for a manual and got an automatic. Took it with a smile even though I made it clear that I was driving for more then 4000km in my journey. And they got me to pay 450? more for extra km. No sorry nothing at all. I will make sure that none of the people that I know would think about renting a car from there. I totally regret it. I could take the train that could be much cheaper. Thank you for teaching me a great lesson. "

DUSSELDORF, DE - Reviewed by DARIUS - 21 May 2016

" Everything was good. "

" Everything was good. "

HANOVER, DE - Reviewed by GABRIELE - 11 May 2016

" Easy booking system. "

" Fast and friendly service. "