Auto Europe
- North America
- Central America
AVIS UK CUSTOMER REVIEWS
- 7.2
- 7.3
- 7.8
- 8
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
AVIS GREAT BRITAIN Car Rental Reviews
Average Rating for Avis :
EDINBURGH, GB - Reviewed by JOHNY - 29 June 2025
" Auto Europe has changed our experience of car rentals in Europe and the UK Made life so much easier and simpler especially with regards to insurance "
" The queue at the pick up counter was very long Once we got to an agent he was very helpful We were given a Peugeot 2008 which was fabulous. When we returned the vehicle the staff member did a quick check and looked as though he wanted to get rid of us asap He didnt bother to ask if we knew the way to the terminal which was not straight forward at all "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by MARK ANTHONY - 22 June 2025
" I am very happy with Autoeurope.eu. However, I am not so haop with Avis. "
" The rental voucher did not state that the excess fee applied for up to 3 incidents, ie. EUR1,500 per incident and could be charged upto a maximum of 3 incidents during the rental period. I called the Autoeurope.eu contact centre regarding this issue and the agent was also surprised about condition. However the agent, after consulting with his manager, informed me that my rental is covered for up to Eur5,000. "
Value for Money: 9 Efficiency of Counter Staff: 3 Expediency of Drop-off: 6 Condition of the Vehicle: 9
GLASGOW, GB - Reviewed by FLORIAN - 21 June 2025
" Best experiente with rental cars "
" Profesional and very empatic parsonal "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LEEDS, GB - Reviewed by EDMUND - 02 April 2025
" Wish the costs of car hire weren't so high "
" Very courteous and professional "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MANCHESTER, GB - Reviewed by JAN-PETER - 20 December 2024
" Terrible "
" Avis is charging me much more then agreed. There was additional costs on the agreement that I did not agree. nobody told me about any changes in the contract. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 6
MANCHESTER, GB - Reviewed by JOACIM - 07 December 2024
" Mostly good deals "
" Car was fine but again they insist on an exchange fee difference extra charge. While small this is a nuanced as they never offer anything back should the exchange rate go in my favour. Basically a hidden fee. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by MIRKO - 03 December 2024
" Excellent experience, looking forward to repeat it. "
" Avis rental car provides a best possible service for me as customer. Even there was not available exactly reserved car they make sure that it is an Automatic one. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by ROZELLE - 07 October 2024
" Return agent was friendly and efficient. His name is Mo "
" Very good value, easy pick up and return. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by RADOVAN - 29 July 2024
" Brand new car with factory smell and 17 miles on odometer "
" Friendly people first class service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DONALD - 19 March 2024
" Very easy and efficient "
" Very good service from the Avis staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ROSANNA - 09 February 2024
" Very easy, will book again through you. "
" Everything worked perfectly and Avis were brilliant! Will definitely book again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by DANIEL - 23 January 2024
" I booked the car with insurrance to cover the excess, however AVIS also charded me 8 GBP/day for excess insurance I feel I have been tricked by AVIS "
" 1. The vehicle had no screen washing liquid - had to buy it and fill it up 2. Some of the tyres were losing pressure, system warning came up regularly, I had to top up the pressure 5 times duing the 4 days rent 3. Cruise control went on and off without reason, it was completley unreliable, sometimes I just could not turn it on, very annoying as I had a long drive... "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
LONDON, GB - Reviewed by MARTIN JEFFREY - 08 September 2023
" See 3. Every time we fly to Europe we have the same issues. Let us complete process online and go straight to a reserved car upon arrival. Too much waiting and queuing! Try and figure this out "
" Avis bus from LHR to rental place much too small. Could not get on 1st bus. 2nd bus over crowded. Long line to get car when we eventually arrived. Much of this check in process should be done online!! Lots of waiting after very long flight. Needs vast improvement "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 9
LONDON, GB - Reviewed by ROLAND - 05 September 2023
" I have always trusted AutoEurope for car rental, but this experience has diminished that trust. I have yet to receive a refund - though have requested one. "
" Avis rental desk system couldn't confirm my address check (I've lived there for 23 years!). Despite having passport, driving licence, bank details they couldn't rent me the car I'd booked and prepaid for. I have never had this issue before. I went to Enterprise desk next door and had a car rented in 5 mins. This cost me time and additional money. I am now trying to get a refund from AutoEurope. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BIRMINGHAM, GB - Reviewed by ALAN - 03 August 2023
" It was an excellent rxperience "
" Brilliant. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BRISTOL, GB - Reviewed by ALBERT - 05 July 2023
" Very helpful to find the best fit offer "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JOAO - 13 June 2023
" top notch "
" top notch. hassle free "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by PAUL - 07 June 2023
" Good as ever. "
" Very efficient service. Car could have been better - felt like high mileage. Info screen was pretty much invisible, not just in sunlight. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
GLASGOW, GB - Reviewed by WILL - 16 May 2023
" The Auto Europeexperience was fine. The Avis experience was terrible. "
" Check in and check out were excellent. While on the road, the car acted up and I needed to call roadside assistance. The service was worse than awful. I will never rent from Avis again. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
LONDON, GB - Reviewed by ROBERT - 12 December 2022
" Having hired cars from all London airports, Avis at Gatwick are by far the best! It makes such a difference to the beginning of your trip, so, thank you! "
" I now purposely choose Gatwick to fly to because the staff are so friendly and helpful, from Catherine on the front desk to the lovely Italian man in returns! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by IAN - 24 November 2022
" All went smoothly and hassle free "
" Friendly and efficient service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWCASTLE, GB - Reviewed by ANDREAS - 25 August 2022
" As always excellent experience. From booking the car through Autoeurope to final car return. "
" Excellent service both to collect as well as return the car. Very pleasant experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by DAVID - 21 July 2022
" There was no rental ... Yet Auto Europe still takes all the Booking Charge !! I rent with you every week, likely delete my account if this is not resolved. I guess you won't care... probably don't even read this .. "
" This rental didn't happen !!! I didn't take the car... AVIS didn't charge Auto Europe... but Auto Europe still took 100% of the fee !!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by RAFHATH - 21 May 2022
" I had to rebook another car paying additional amount (more than 50% extra of the original booking amount) as Avis staff said I was late to pick up my car and auto Europe had cancelled my booking. Why can't auto Europe hold my car at least for few hours when I have paid for my booking in full. I had a very tough time getting it sort out with Avis and auto Europe staff. My family with two kids also had to wait for hours to get the rebooked car and sort out the issue. I talked to auto Europe customer support agent over phone and they were not helpful. No more business with auto Europe. So weird experience. Never had such experience while renting from any other company even when I was late. "
" Avis staff was okay but auto Europe cancelling my booking made our interaction very tough. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 8
LONDON, GB - Reviewed by SIMON - 30 March 2022
" X "
" X "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by ALAN - 07 February 2022
" Very good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by HENRY - 05 February 2022
" The experience of collection and return was very good. Staff both friendly and professional, except that the cost of the upgrade was only given on request. "
" Vehicle supplied with empty windscreen washer, therefore illegal to drive. Lane change and front camera intermittently unavailable according to dashboard information. Inadequate for an expensive vehicle. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
LONDON, GB - Reviewed by SIMON - 01 December 2021
" X "
" X "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MARIO - 01 May 2021
" I am.a regularclient over the years and have never had such appalling service.. not Auto Europe fault as you guys always do a good job, but now I have an unclear final charge on my card... "
" Had to wait over an hour, outside in the cold with the rental agent dealt with just 1 client. No recognition and no apology. Car was not clean. Had to press AVIS for almost 3 days to send me the final invoice which seems anyway incorrectly charged.. to whom will I follow this up with nothing? "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
MANCHESTER, GB - Reviewed by NEIL - 25 November 2020
" A "
" A "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by CHARALAMBOS - 04 October 2020
" I am not very happy with AVIS and this is the second time with AVIS at Frankfurt Airport. "
" There was no one present at time of receiving and delivery of the car both at normal working hours. I had to go to the main rental office to deliver the keys. I handed the car key to Mr. Daniel at main rental office and have asked to come to check the car but he denied because of corona virus as he told me. By the way the kiosk of National deliveries just next door was operational. My other complain is that I was not given the requested car although it was available just next to the Renault capture which was given to me. Also aftersigni g on their screen No documents were handed to me but instead I was given the car key and off they sent me. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 9
LONDON, GB - Reviewed by MARIO - 29 September 2020
" AUTOEUROPE as usual does a good job with the initial booking. One thing i would suggest is that Autoeurope adds the customer's contact details into the booking, otherwise, we are just repeating this at the desk. "
" Covid distancing means a long wait to be served, which seems ridiculous as its LHR T5 plus they know how many customers are coming and exactly when. Also the 25GBP charge PER DAY for Zero excess is excessive (no pun intended) "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 8
MANCHESTER, GB - Reviewed by MARK - 06 August 2020
" This was the first time booking thru Autoeurope after a long time. Back to Rentalcars I suppose. "
" My trip had to be cancelled owing to last minute changes relating to COVID-19 in NW England. I asked to pick up the car a day later, but both you and Avis said this was not possible. Nor was it possible to get a (partial) refund. ( The Government restrictions were imposed after the deadline to be able to cancel for Free.) Both party's blamed the other for this lack of understanding and customer care. A very disappointing experience, even if COVID affects things not under your control. Effectively you took my money and then sold the same car to someone else presumably. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BRISTOL, GB - Reviewed by ALFRED - 26 March 2020
" When i got to the car pick up, the desk was shut and the guy had gone home. It was 10.55pm. On auto europe website the desk should be open to 11.30pm???? I would like a refund. i had to get a very expensive taxi home. This was a terriable experience for me and my family. "
" When i got to the car pick up, the desk was shut and the guy had gone home. It was 10.55pm. On auto europe website the desk should be open to 11.30pm???? I would like a refund. i had to get a very expensive taxi home. This was a terriable experience for me and my family. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
HUMBERSIDE, GB - Reviewed by JEFFRY - 29 February 2020
" Very good experience, no problems and very helpful staff. The entire rental process was very efficient and satisfactory. "
" Very good experience, no problems and very helpful staff. The entire rental process was very efficient and satisfactory. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by SALLY - 17 February 2020
" All round good service and very happy with the car "
" Very good, friendly and welcoming "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by STEFAN - 07 January 2020
" Auto europe worked well. However, they should reconsider working with this AVIS shop. "
" AVIS overcharged us on the pick-up. Their employee charged our credit card with £ 383.77 instead of the £ 200 deposit he told us he would charge the card for without telling us. He then explained to us that our Hyundai i10 rental would cost an extra £ 183.77 to the additional £ 77 we already head paid (for the two days). On the return we were given a phone number were we could complain and get our money back. After more than 10 tries over multiple days somebody has still to pick up this phone numbers. On some occasions our calls were actively declined. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 8
BLACKPOOL, GB - Reviewed by ELAINE - 06 January 2020
" Hassle free. "
" Friendly staff. Efficient service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by KERRY - 01 January 2020
" Overall very happy, but the car had more scratches on it than they had written down on the paperwork so I had to get someone to go over it all with me and add the extra scratch details before I left the collection point . I also pointed out that it was dark and I couldn't properly check the car over but the young man shrugged it off like there wasn't anything he could do about that. Other car hire companies give you until the following morning around 11am to report any other problems/damage to the car but the young man didn't know if Avis has the same conditions . "
" Overall happy but the lady who served me wanted to downgrade the car I had booked (or similar ) but as none similar were available she started to prepare for a smaller car. I had to insist on one similar size to what I'd booked particularly as I was picking up family with lots of luggage . She ended up asking someone for advice ( no problem there), and also told me that a larger car will cost me more so I had to insist again on her providing me with the one I had booked. In the end she had no choice but to give me a slightly larger car at no extra cost. I wasn't prepared to pay extra as it wasn't my fault that the car I had booked was unavailable . And a larger car would also mean I'd have to pay more for petrol . Anyway the problem was resolved quickly . "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 6
LONDON, GB - Reviewed by SO - 09 December 2019
" Good value for the money "
" Staff are nice and helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by GRAHAM - 21 November 2019
" Good service "
" Good service "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by UROS - 14 November 2019
" good "
" good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by SAMIR - 13 November 2019
" Never again. "
" Took the money from my card for the rental, then refused to give me the car cause they refuse my credit card as deposit (but not for paying for the rental, odd enough). Offered to alternative, so solution, no refund. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by JAMES - 10 October 2019
" Auto Europe were very efficient as ever, the experience with Avis left a little to be desired. "
" The car we requested was only available if we were to do less than 251 miles due to a service constraint. We were offered an 'upgrade' that didn't appear to us to be an upgrade and the car had been carelessly valeted. On the return of the car Avis claimed damage to the offside Alloy wheels. I needed to be shown the alleged damage as it was not immediately visible, hence we didn't;t capture on the video of the car we took when we collected it. Disappointing! "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 6
BIRMINGHAM, GB - Reviewed by JOHN - 10 October 2019
" Car did the job.. "
" Problem with number days hired.. Avis staff gave conflicting information resulting us to go back to the airport to sort the problem out. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 9
EDINBURGH, GB - Reviewed by BLAZ - 07 September 2019
" Fourth time renting - without any issue! "
" Great service and friendly staff! "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BLACKPOOL, GB - Reviewed by COSTAS - 03 September 2019
" Excellent - Well Done "
" Excellent - Well Done "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by TIMOTHY - 07 August 2019
" Couldn't have been easier. 100%. "
" All good. Liverpool (pickup) is a smaller airport and much easier than Manchester (dropoff) - but that's a fact of the airports, not of Avis. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by MARTIN - 15 July 2019
" To the point and responsive. "
" Not bad, but doesn't distinguish itself from other car rental companies. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by PIERRE - 25 April 2019
" Yes "
" Great service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MAIDSTONE, GB - Reviewed by CHRISTOPHER - 11 April 2019
" overall ok "
" It wasn't made clear that the vehicle had to be dropped off at Gatwick South NOT gatwick north - which pushed my time consciousness of my flight to the brim . "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by JULIAN - 26 January 2019
" I keep comiong back to autoeurope again and again as they seem to offer the best all round service "
" Everything spot on except there was more damage on the vehicle than specified, which meant i had to take photos etc. but the staff (desk and drop off) were understanding and gave an excellent service and no problems Thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
LONDON, GB - Reviewed by AARON - 09 January 2019
" . "
" I would not recommend them as they distract you at the counter & add extras on to your bill. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 6
LONDON, GB - Reviewed by ARASH - 09 January 2019
" I like auto Europe. I have always used and will continue using autoeurope "
" I was on a business trip , needed the car from one airport to another. They simply wasted my time and eventually told me that we are unable to give you a car , because you didn't pass our security scan!!!!! That's a first for me!!!! I have been renting car all around Europe even with this company, never had problems. Came to UK and there you have it!!! Anyway because of this extreme inconvenience I will never ever recommend this utter nonsense policy based companies "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
CARDIFF, GB - Reviewed by GARETH - 04 December 2018
" rates vary "
" good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EAST MIDLANDS, GB - Reviewed by JOSEPHINE MARY - 21 November 2018
" Having paid extra to pick up in the airport I was disappointed to have to get a shuttle bus to the "Car rental village" not knowing where this was the bus went past before I could signal to the driver to stop, at drop off, in a fierce cold wind, two buses passed my daughter and I before one finally stopped. As I was in the UK for my father's funeral I was disappointed to learn on my return to Spain that the hire companies charge more than double than those in my home town, from now on, I will be getting a taxi and hiring from a local firm. "
" I found the staff to be friendly and helpful. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by ODETTE - 15 November 2018
" I call Ed auto Europe once I knew about the flight and the girl told me she couldn't help me I had to get onto Avid directly. No customer service "
" Flight cancelled I contacted Avis and advised them they said no problem I will have a car for you tomorrow. When I got there the voucher had been cancelled and there was no car ready for me as a result. I had to pay again for a new rental. They said Auto Europe must have cancelled the voucher "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 6
CAMBRIDGE, GB - Reviewed by JOAO - 13 November 2018
" I would like to be able to make small changes (hour of the pick-up) 24h before the rental and that wasn't possible "
" They were 0 flexible with me. I needed to make some last minute changes and it was very difficult to communicate with them. "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by LORRAINE - 25 October 2018
" overall very happy with service "
" very helpful and friendly staff at check-in "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by JAMES - 18 October 2018
" 10/10 "
" Great service. Very polite and helpful staff at the Avis branch of Bristol Airport. Nice clean and economic car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by FRASER - 09 October 2018
" i have used autoeurope a great deal now and this by far the worst experiance "
" had to wait almost two hours in queue to pick up car ,car was ok but since i returned i have found almost 300 in charges on my credit card ,i have incured bank charges because of this and only yesterday did avis agree that none of this was my fault but was a computer problem and will return money but not the charges i have recieved ,dreadful "
Value for Money: 3 Efficiency of Counter Staff: 4 Expediency of Drop-off: 7 Condition of the Vehicle: 5
PRESTWICK, GB - Reviewed by GILLIAN - 23 July 2018
" Absolutely awful experience. There is no communication between Auto Europe and Avis, I lost £140 because of a very very rude man. "
" I reserved this car with a collection time of 5PM at Prestwick Airport. My flight arrived 15 minutes late and i immediately went to the desk only to find everything locked up. I located a telephone number and whilst trying to call Avis. The staff member came out and started locking up, when i explained my flight had been delayed. His response was "tough, come back tomorrow" . Leaving myself and my child stranded at a very rural airport. I then had to take two trains. One to central Glasgow and one to my final destination. To return the next day to collect the car would have meant doing the same journey in reverse with my child. I tried to call Avis to make a complaint. Only to be told that the office closed at 5PM. When i tried to call Auto Europe i was told i had to call back during the hours of 9-1 which was not possible as i was in a meeting with lawyers "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1