ALAMO BY ENT GERMANY Car Rental Reviews

MUNICH, DE - Reviewed by MARIA MARTA - 19 September 2025

" Everything ran smoothly! "

" Excellent experience! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by VICTOR - 20 August 2025

" Little explanation at the cashier desk "

" Car was dirty and scratched, systems not working, couldn't connect to applecarplay, low tyre indicator was on "

Value for Money: 5
Efficiency of Counter Staff: 4
Expediency of Drop-off: 7
Condition of the Vehicle: 3

BERLIN, DE - Reviewed by LOI - 19 August 2025

" Recommend for everyone "

" Good service, I booked a small car and I paid extra for upgrade and they gave me a bigger car Peugeot 2008). The car was spacious "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by HORDUR - 14 August 2025

" I was very disappointed with my recent rental (Voucher EU22689945, RA 96MPVT) because Alamo's counter policy forced me to pay for an additional driver I did not want. The rental was prepaid in full using my wife's credit card, and she was present with the card and ID at pickup. She also authorised transactions via Chip & PIN, which is strong customer authentication under EU payment rules. Despite this, Alamo refused to accept her card for the refundable security deposit simply because I was listed as the main driver. I also had my own valid credit card stored in Google Wallet, but they refused to accept that as well -- even though tokenised contactless payments are secure and widely accepted. As a result, the only way to proceed was to add my wife as an "additional driver" purely to use her physical card -- at a cost of €51.72 plus VAT and surcharges. This was never disclosed during booking and provided no additional service. This feels like an unfair and outdated application of policy that contradicts both the purpose of Chip & PIN security and modern payment acceptance standards. It caused me to incur unnecessary costs. I request that Auto Europe review this case and arrange a refund of the additional driver fee (and related taxes/surcharges) as it was not a voluntary or optional service. "

" I was very disappointed with my recent rental (Voucher EU22689945, RA 96MPVT) because Alamo's counter policy forced me to pay for an additional driver I did not want. The rental was prepaid in full using my wife's credit card, and she was present with the card and ID at pickup. She also authorised transactions via Chip & PIN, which is strong customer authentication under EU payment rules. Despite this, Alamo refused to accept her card for the refundable security deposit simply because I was listed as the main driver. I also had my own valid credit card stored in Google Wallet, but they refused to accept that as well -- even though tokenised contactless payments are secure and widely accepted. As a result, the only way to proceed was to add my wife as an "additional driver" purely to use her physical card -- at a cost of €51.72 plus VAT and surcharges. This was never disclosed during booking and provided no additional service. This feels like an unfair and outdated application of policy that contradicts both the purpose of Chip & PIN security and modern payment acceptance standards. It caused me to incur unnecessary costs. I request that Auto Europe review this case and arrange a refund of the additional driver fee (and related taxes/surcharges) as it was not a voluntary or optional service. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUSSELDORF, DE - Reviewed by ERHAN - 14 August 2025

" Rates are good, site was friendly. Insurance rates are a little high. "

" Te car was not the same as Nissan Qhasqai but little smaller but a good one. Car condition was good and drop off fast and efficient. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BERLIN, DE - Reviewed by ALIN - 14 August 2025

" Extra fees added, hard communication, long response time "

" Very rigid in communication, extra fees added, long response time "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

HAMBURG, DE - Reviewed by VLAD - 28 July 2025

" NA "

" NA "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by DAVID - 25 July 2025

" I find Auto Europe to be the best when deciding what vehicle to rent when needed "

" Overall satisfied with the experience, however would like to receive a final breakdown of the total cost as a small charge has been made on return for which I'm unclear for what "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by TORLEIV DALEN - 02 July 2025

" Find the best offers across rental companies. "

" We rented two cars. My wife had an accident with her car. Not her fault. All documented by the police. It's when those things occures you as a company show what kind of service you provide. It's easy to appear serviceminded when everything goes as planned. It's when things does not goes as planned you show your real service level. I hope you solve this as swift as possible. "

Value for Money: 10
Efficiency of Counter Staff: 2
Expediency of Drop-off: 7
Condition of the Vehicle: 8

MUNICH, DE - Reviewed by ATLI - 16 April 2025

" Everything was smooth "

" Good car, fast and helpful staff, smooth drop off. Thanks "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by ALI - 13 April 2025

" A "

" A "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

MUNICH, DE - Reviewed by OLEGS - 29 March 2025

" Quick and easy to book, great service. "

" The car was in excellent condition. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by DENIS - 19 March 2025

" Auto Europe, please provide relevant information which rental companies accept debit cards and which are not. It feels like it's easier for you to say that no one accepts them. In reality the debit cards are accepted almost everywhere. "

" Alamo accepts debit cards. "

Value for Money: 7
Efficiency of Counter Staff: 5
Expediency of Drop-off: 9
Condition of the Vehicle: 9

MUNICH, DE - Reviewed by GEORGI - 04 March 2025

" NO MISTAKE - everything was OK "

" Quick and pleasant service from the staff. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by MICHAIL - 03 March 2025

" Good price, nice car, good overall experience. "

" Good price, nice car, good overall experience. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MUNICH, DE - Reviewed by MICHAEL - 19 February 2025

" The overall experience was great, everything was clear and the price was ok "

" The service on counter was quick and efficient, "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by MATTHIAS - 11 February 2025

" Thumbs up "

" Thumbs up "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by RADU - 04 February 2025

" Great. "

" Excelent car,nice and eficient staff. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by İBRAHIM - 03 February 2025

" Thank you very much Mr. Umut. he was very kind. gave useful information. Mr. Umut is very helpful. "

" Thank you very much Mr. Umut. he was very kind. gave useful information. Mr. Umut is very helpful. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MUNICH, DE - Reviewed by NIKOLAOS - 28 January 2025

" I WOULD LIKE TO REPORT THAT 2 DAYS PRIOR TO OUR ARRIVAL I RECEIVED A PHONE CALL FROM UK (MAYBE A SCAM) TELLING ME THAT THERE IS A PROBLEM WITH MY RESERVATION BECAUSE THERE WERE NO VANS AVAILABLE. THEY SUGEST ME TO BOOK 2 OTHER CARS INSTEAD OF A VAN AND THAT I HAD TO PAY THE EXTRA COSTS AND THAT THERE IS NO ZERO EXCESS COVER AS I ASKED IN MY INITIAL RESERVATION. I REFUSED TO DO SO, SINCE MY RESERVATION WAS PAID AND CONFIRMED 2 MONTHS AGO. FINALY WE COLLECTED VERY FAST OUR DESIRED VAN WITHOUT ANY PROBLEM THANKS TO A VERY HELPFUL ITALIAN GUY AT THE FRONT DESK. WE ALSO HAD THE PRIVILEGE TO DECIDE BETWEEN A VW TRANSPORTER AND A FORD TOURNEO. THIS WAS MY FASTEST CAR RENTAL EVER IN MUNICH AIRPORT!!! "

" I WOULD LIKE TO REPORT THAT 2 DAYS PRIOR TO OUR ARRIVAL I RECEIVED A PHONE CALL FROM UK (MAYBE A SCAM) TELLING ME THAT THERE IS A PROBLEM WITH MY RESERVATION BECAUSE THERE WERE NO VANS AVAILABLE. THEY SUGEST ME TO BOOK 2 OTHER CARS INSTEAD OF A VAN AND THAT I HAD TO PAY THE EXTRA COSTS AND THAT THERE IS NO ZERO EXCESS COVER AS I ASKED IN MY INITIAL RESERVATION. I REFUSED TO DO SO, SINCE MY RESERVATION WAS PAID AND CONFIRMED 2 MONTHS AGO. FINALY WE COLLECTED VERY FAST OUR DESIRED VAN WITHOUT ANY PROBLEM THANKS TO A VERY HELPFUL ITALIAN GUY AT THE FRONT DESK. WE ALSO HAD THE PRIVILEGE TO DECIDE BETWEEN A VW TRANSPORTER AND A FORD TOURNEO. THIS WAS MY FASTEST CAR RENTAL EVER IN MUNICH AIRPORT!!! CAN YOU TELL ME PLS IF THIS CALL WAS MADE BY YOUR STUFF, OR WAS A SCAM? "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

MUNICH, DE - Reviewed by MICHAIL - 28 January 2025

" Fast procedure at both rent and delivery "

" Very satisfied, car was clean, polite personnel "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by IOANNIS - 28 January 2025

" I am a keen customer and I will continue being one!!! "

" Everything was perfect One of the best cars I have ever rented "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by CRISTIAN - 10 January 2025

" Everything was ok. As improvements, we would have liked to: - pay for the extras via auto europe (child seat, cross border fee) - make the cross border fee more visible instead of mentioning it in the fine print - have the option of full insurance for more cars "

" The pick-up and drop-off went very smooth. The staff was really nice and they helped us choose the most suitable car for us (from the booked category). Bureaucracy was minimal. They made sure that we understand all the important information and provided a small flyer containing it (it also contained the exact GPS location for car return, which is great). The car was quite new (about 24.000 km) and clean but it had a few issues. The frontal collision alert was non-functional, the car warned us about it upon each engine start and probably because of that the wrench dash light was lit since we picked up the car. Also the infotainment had issues. At times it went off completely then restarted and made a very disturbing noise (like a bang, it was startling us each time). Also the winterization was supposedly included but the tires were all-season (acceptable but not ideal) and the washer fluid was freezing immediately once outside temperature dropped below zero (quite problematic for us). "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

BERLIN, DE - Reviewed by KONSTANTINOS - 07 January 2025

" once again the cooperation was good if I exclude the problems of the car "

" Hello. A very good car was given, which was in bad condition, 1) the tyre pressure was different on all the tyres, so I got an indication on the highway when it was raining and had to go to a petrol station to fix it 2) there I noticed that one tyre was different from the others, extremely dangerous as you know and very noisy, 3) the wipers were not cleaning the windscreen and with great difficulty driving on the highway, they must be changed immediately "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 5

MUNICH, DE - Reviewed by NIKOLAOS - 30 December 2024

" Good overall "

" Everything was great. the only issue was that the cover of the driver's side mirror was broken as it turned out and sticked with duck tape resulting in problems on the way. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

LEIPZIG, DE - Reviewed by MARIO - 28 December 2024

" Next time again "

" The only item to complain was the child seat, which seems to included in the booking, was charged extra. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by VAIDOTAS - 22 December 2024

" First time used this company, but very satisfied. "

" First time used this company, but very satisfied. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BONN, DE - Reviewed by SIMON - 21 December 2024

" We didn't have any issues booking a car with Auto Europe "

" I'm really disappointed with my recent experience with Alamo. This wasn't the first time we encountered issues with them. We rented a car for 9 days, and after just 2 days, a "service due" alert appeared on the dashboard. Given that we had mentioned we would be driving to Switzerland and planned on a lot of travel, it's frustrating that they didn't ensure the car was in proper condition for such a trip. Additionally, we had booked a manual transmission car, but the counter staff offered us an automatic, claiming it would be better since we would be driving a lot. We thanked the counter stuff for the offer but declined it and asked to have the car we had reserved. After agreeing, we still had to wait over 30 minutes for the car to be "cleaned" (which it clearly wasn't). Once we finally got the car, the service light came on just two days later. We contacted Alamo to inform them about the issue, and after being passed around from person to person, they told us they had no replacement car available and that we could continue driving unless we exceeded 1000 km after the light came on. It's really inconvenient to have to keep track of how many kilometers we're driving on holiday, especially when we still had 5 days left with the car. This whole experience was frustrating and disappointing. "

Value for Money: 7
Efficiency of Counter Staff: 5
Expediency of Drop-off: 9
Condition of the Vehicle: 1

FRANKFURT, DE - Reviewed by ALAIN - 10 December 2024

" Some fees hidden very deep in small letters of contract, like 6 EUR/day for leaving Germany "

" No special comments, all was very efficient "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by GUENTER - 21 November 2024

" Auto Europe is very pro active and good. However Enterprise / Alamo has not the best service level "

" When I picked up the car I had to wait nearly 45 minutes and finally didnt get the car that I could drive to Czech Rep. Even I wrote 3 emails to the station ahead of pick up they didnt prepare. Finally I took a car which was available and didnt drive to CZ "

Value for Money: 8
Efficiency of Counter Staff: 5
Expediency of Drop-off: 5
Condition of the Vehicle: 7

MUNICH, DE - Reviewed by BRUNO - 06 November 2024

" Smooth as usual. "

" Got involved in an accident of 2 other cars (no fault of mine) and the money retained was higher than advertised. Haven't gotten the money yet. Furthermore, the support line was in German and not in Englishm, inexcusable! "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 3
Condition of the Vehicle: 9

MUNICH, DE - Reviewed by LAURA - 10 September 2024

" good experience, would recommend to others "

" good experience, would recommend to others "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MUNICH, DE - Reviewed by ADRIAN - 06 September 2024

" Very good and smooth rental. "

" Everything was fine. Car was new however remote wasn't working well and carcgad to be openes by key. Otherwise all was fine. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

FRANKFURT, DE - Reviewed by ROBERT - 05 September 2024

" Great price, very nice vehicle, and was on my way quickly "

" Great associates, Mor was very helpful, professional and friendly when issuing me the vehicle. Answered a lot of questions I had about driver in Germany. When returning the vehicle the lady who checked me in do so professionally and quickly. Again I was on my way in a matter of minutes. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUSSELDORF, DE - Reviewed by MARIOS - 03 September 2024

" its sad to take our money and not provide for the service I paid 144 euro and had no service and no money return "

" they did not give me the car i "

Value for Money: 1
Efficiency of Counter Staff: 2
Expediency of Drop-off: 2
Condition of the Vehicle: 1

MUNICH, DE - Reviewed by ROMICA MIHAI - 03 September 2024

" Easy booking, no issues with rebooking or cancelation. "

" The process to pick-up the car was very fast, the person there did not try to sell any extra insurance. The car was very clean. Also, I got an unexpected free car upgrade. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by VALDIS - 29 August 2024

" All works "

" All good "

Value for Money: 6
Efficiency of Counter Staff: 9
Expediency of Drop-off: 7
Condition of the Vehicle: 8

DUSSELDORF, DE - Reviewed by AL BAY - 27 August 2024

" Easy to handle "

" Good service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by MARIO AUGUSTO - 23 August 2024

" Very good "

" Very good "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUSSELDORF, DE - Reviewed by MICHALIS - 08 July 2024

" The experience was very good, the car was brand new with very good equipment "

" Alamo staff informed me that each small scratch of 2 cm costs 1050E. That's a huge amount for such a small amount of damage. This is theft. I fortunately returned the car in excellent condition but this amount is unacceptable "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by GABOR - 24 June 2024

" They don't give you certain brand vehicles if you go to other EU member countries.This is very discriminatory!I understand there has been times when certain brand vehicles got stolen but those times are over.We talking about 20-25 years ago when those cases happened..For example we went to Hungary and I never seen that many high end Mercedeses and BMW-s Audi's in my life.Times changed! "

" Rented a larger vehicle and they gave me a small one.Luggage barely fit "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MUNICH, DE - Reviewed by CHRISTIAN - 24 June 2024

" As described here above it was a bad experience as I could not get the car I've paid for. "

" I could not take the car which I had reserved to take at 7pm, but the counter closed at 7pm and no one called me or warned me. I went to find an empty desk and had to hire a car from another agency. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MUNICH, DE - Reviewed by MUSSA - 23 June 2024

" Very polite and helpful staff. "

" Windshield cracked. Got the car towed and replaced in towed hours. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STUTTGART, DE - Reviewed by NIKOLAOS - 22 June 2024

" The procedure totally was excellent "

" One rental with Alamo was excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by IAN LUIS XAVIER - 21 June 2024

" Will surely use Alamo again "

" Very good and expedient service. Clear instructions. Good quality cars "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by PEKKA - 18 June 2024

" --- "

" --- "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERLIN, DE - Reviewed by MORAN - 16 June 2024

" It was easy to order from autoeurope. The insurance also bought is the insurance Alamo provide... "

" Went fast and smooth. They gave me the wrong and more expensive lease because we had a previous Alamo web order... but they fixed it the next morning in other enterprise branch... "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by MICHAIL - 07 June 2024

" Fairly good offering and prices. Good site functionality. Very good response on online inquiries "

" Very polite staff in check in and check out. Impressive speed during checkout process. The car had some alarms on that limited the functionality of the cruise controls. They could suggest the demonstration of basic car features. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

FRANKFURT, DE - Reviewed by MANISH - 27 May 2024

" My self-driving trip across Europe was a dream come true. It provided an unparalleled sense of adventure and discovery, allowing me to connect with the heart of each destination in a way that would have been impossible otherwise. If you're considering a self-driving tour of Europe, I highly recommend it. It was a perfect blend of freedom, exploration, and unforgettable memories. "

" Absolutely fantastic experience with Alamo! I recently rented a car from them for a 20-day trip across Europe, and I couldn't be happier with the service. From the moment I made the booking, everything was smooth and hassle-free. The car was in excellent condition, clean, and well-maintained. It performed flawlessly throughout my journey, giving me peace of mind as I traveled through various terrains and weather conditions. The fuel efficiency was also impressive, which was a great bonus for my long drives. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUSSELDORF, DE - Reviewed by DAVIDE - 19 May 2024

" As I picked up the car I alerted staff that the light of low tyre pressure was on, I was told that once I had started driving it would have turned off. it did not and every time i used the car i had to physically check the status of the tyres. I did not feel safe while driving. Radio was not working, impossible to switch on No usb port to charge mobile phone. "

" NOT a pleasant experience. Not taken into account the info I gave once picked up the car "

Value for Money: 3
Efficiency of Counter Staff: 3
Expediency of Drop-off: 5
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by CHRISTIAN - 19 May 2024

" Pleasantly surprised by the efficiency and professionalism of Alamo at Frankfurt airport (especially after having had a bad experience with Enterprise in the UK). "

" Very professional and polite service both at check-in and drop off. No waiting at all. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by TYRFINGUR - 17 May 2024

" good car and good service "

" all as expected "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by SAMUEL S - 14 May 2024

" Nice experince "

" very good service from staff at check-in and check-out. The car was in excellent condition "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

FRANKFURT, DE - Reviewed by GUENTER - 25 April 2024

" When I dropped of the car I was told that I will get the final receipt and also a statement to the failures but now 3 days later no answer yet from Alamo. "

" The warning light was from the very beginning on for non functioning of Lane assist and traffic sign recognition. It was annoying that I couldn't switch it off. On top I found out that the car had neither a spare tyre nor a tyre fit set in case of a problem w/ air leakage. I complained that when I returned the car as such a car should not be rented out. I couldn't change it because I was 200 km away from Frankfurt. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 5
Condition of the Vehicle: 1

FRANKFURT, DE - Reviewed by EVANGELOS - 21 April 2024

" Excellent "

" Very likely "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BONN, DE - Reviewed by ANSHUL - 17 April 2024

" For my next tour better to go to the agency directly rather than booking with autoeurope. As per Alamo representative at the time of pick up he said you have booked the vehicle through third party not with us if you want anything call them. "

" When I have reached to the counter at the time of pickup at around 10.30 PM the representative said we don't have any car available in that category and he asked me to take T-Rock which is in lower category and which was not suitable for my requirement as my language was not able to fit in that car. Then I have to rush to the counter to inform Then forcefully I have to go for higher version of car and pay more money at counter. No one showed where is car then no guidance they made me run 2 times from parking to parking space to collect and return the car key as he dont have any assistant to show me car and replace the car, On 2 April car showing Oil Level alarm on display. So I have called Alamo multiple times to get it fixed and I have to pay for engine oil top up fees approx 23 Euro. In addition to that I have to pay additional charges to top.up Ad blue fuel 5L Approx 18 Euro to the vehicle. These oil and fuel is part of vehicle maintenance and shall be covered with the provider not by customers. "

Value for Money: 7
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 8

MUNICH, DE - Reviewed by IVETA - 04 April 2024

" Everything was clear. The car was new and clean. Taking the car and drop-off were quick and easy. "

" Just thank you. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by NATHAN - 03 April 2024

" Everything depends on the price "

" Good "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 8

MUNICH, DE - Reviewed by IOANNIS - 28 March 2024

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by GARY - 17 March 2024

" Everything was perfect "

" Everything was perfect "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERLIN, DE - Reviewed by TIHO - 13 March 2024

" Exceeded my expectations. Very friendly counter staff. Efficient pickup and drop off. Car in excellent condition. Very competitive pricing. "

" Exceeded my expectations. Very friendly counter staff. Efficient pickup and drop off. Car in excellent condition. Very competitive pricing. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by AMIR - 06 March 2024

" Very good experience. Helped me find the car I wanted in a competitive price. "

" The staff, both on pickup as well as on drop off, was very professional and friendly. The car was in great condition. All together a very good experience. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by JULIAN - 14 February 2024

" All service was great. Car had damage on the side before we picked it up. We were not told about this and since we did not check it we were worried that the damage was done by us. Ideally people who rent are informed about the damage that there is presently on the car. "

" Individual at the customer desk was extremely helpful and friendly. Five stars for them. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

MUNICH, DE - Reviewed by NIKOLAOS - 31 January 2024

" .... "

" HELPFUL, GENTLE "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 9

MUNICH, DE - Reviewed by CHARLES - 28 January 2024

" Terrible "

" The car broke down in Italy. I could not get anyone on the phone despite calling for 2 straight days. This cost me lost time and money on my business trip "

Value for Money: 1
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 1

MUNICH, DE - Reviewed by ANATOLY - 24 January 2024

" You don't answer messages!!! "

" I was charged an extra day "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 5
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by GVIDO - 23 January 2024

" Ok "

" Ok "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by PETRUS - 09 January 2024

" lovely staff super experience. poor car. "

" all of the sensors on my vw passat were off. on a snowy highway with two kids on my back seat not the best sensation. "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 1

FRANKFURT, DE - Reviewed by MICHAEL - 02 January 2024

" The advertised vehicle is not at all available in the fleet of Alamo. Furthermore, we booked a premium SUV with 4 doors, and to suit 4 pieces of luggage. Alamo wanted to give us a 2 door defender where 1 suitcase only fits in as it is in the premium SUV category. Thus, we needed to take a lower class vehicle and return two days later to the airport to swap it to a proper SUV. The Alamo team was very nice and tried their best to resolve the issue. Auto Europe needs to ensure that what you advertise and what someone books is also what the rental car company is communicated. Very unpleasant and luckily we stayed in the area for two days, otherwise the entire trip would have been in jeopardy. "

" The Alamo team was very nice and tried their best to resolve the situation. They also found it unfathomable who a 2 door defender with space for 1 suitcase could be in the premium sUV category "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

MUNICH, DE - Reviewed by CHARLES - 26 December 2023

" Normally i have a good experience with Auto Europe and Enterprise. This was not the case this time "

" The car was not good. The Winter tires were not in good enough condition and therefore dangerous to drive. This significantly affected my overall travel plans and trip "

Value for Money: 1
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 1

MUNICH, DE - Reviewed by PETROS - 18 December 2023

" perfect "

" perfect experience "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by PATIU - 06 December 2023

" easy rental , prompt return "

" everything was OK "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by CHRISTIAN - 03 December 2023

" Amazing service "

" The person who gave us the car was just so helpful and gave us a great service, same goes to the person who helped us return the car. Best service from a car rental provider ever! Keep it up. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

COLOGNE, DE - Reviewed by GRIGOR - 10 October 2023

" The flight delayed. Our man spoke with somebody on the desk at 22,30. She made a note for the next day ! But on next day Herz suggested electric car. It is not acceptable for us because we had no point for charging! We lost 900 Euro for 2 cars , and we had to take one car for 1500 Euro. apparently this is a good way to rip off customers !! How can we lost 2 reservations for few hours flight delay. Apparently this is a good way to rip off customers "

" The flight delayed. Our man spoke with somebody on the desk at 22,30. She made a note for the next day ! But on next day Herz suggested electric car. It is not acceptable for us because we had no point for charging! We lost 900 Euro for 2 cars , and we had to take one car for 1500 Euro. apparently this is a good way to rip off customers !! How can we lost 2 reservations for few hours flight delay. Apparently this is a good way to rip off customers "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

HAMBURG, DE - Reviewed by SERGIO - 05 October 2023

" Efficient "

" Fast "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HAMBURG, DE - Reviewed by TARJA - 27 September 2023

" I tried to change my reservation 24 h prior the car reservation to the other city, but that did not work at all. I feel like fooled, because on the phone they told me to connect the reservation by email, and by email they told me to connect the staff by phone. That was unbelievable and poor service. I know that I was late with the cancellation, but l expected some kind of understanding and forward coming would have been reasonable. "

" The car was not that good what I ordered. The service beforehand was not good. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 9

MUNICH, DE - Reviewed by JONATHAN - 16 September 2023

" I have been using autoeurope for over 10 years and definitely recommend their service. "

" Great experience in collecting the car, the explanation of certain requirements and also the pick up. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MUNICH, DE - Reviewed by HAMZA - 18 August 2023

" The price is the best but I'm not sure who is responsible of what "

" I received a vehicle full of scratches and I'm ok about it. I expected a report in my email after receiving the car with all details but nothing was sent. When I returned it and traveled back home, I received an email that my car was not in the same condition as when it was given to me. No details no pictures nothing about what's there. They asked me to meet the manager there or call them if I need the details. I'm not sure if this is a way to get more money or really they want to secure their assets but it's unprofessional way of communicating with clients. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 4
Condition of the Vehicle: 6

FRANKFURT, DE - Reviewed by WALDIR - 14 August 2023

" It was intuitive to book the car at the website, with no hidden fees and didnt't take a while. "

" The only "minor" downside was the wait time at the counter to get the car, but the staff was always super kind and helpful and explained every fee and condition to us. The car was almost new and didn't gave us any problem and the drop-off was done in less then 5 minutes, with no complains or hidden fees. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERLIN, DE - Reviewed by ANATOLY - 21 July 2023

" Not recommend "

" Charge me 250 € No deposit 250.. really Charge me. I wait for your answer for refund my money. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by HARRI - 16 June 2023

" I am very satisfied for everything! "

" Everything was very well! Thank You very much! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by BRUNO - 24 May 2023

" Great value, no frills. Just good stuff, truly! "

" Almost new car, very speedy pickup and drop-off, amazing price. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by GUENTER - 21 April 2023

" see above "

" The car was missing the cover to the spare wheel area in the trunk which lead to all things which I loaded collapsed. Unfortunately I realized it the next day as when I put my large cases in the carpet was covering it. However Alamo responded very well and also offered the exchange of the car which I didn't take as it would have been inconvenient. Therefore they promised me an upgrade for my next rent which is fair. "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

FRANKFURT, DE - Reviewed by MARTIN - 18 April 2023

" Lovely. "

" Salomé was super nice. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by MARCO - 14 April 2023

" If a customer is renting a car you supposed to provide the car. I think a Tiguan was cheaper than a Skoda that's the reason why I chose it. In the end I received a car which was smaller but paid for a bigger one! "

" I ordered an Skoda Superb estimate, but received a Volkswagen Tiguan. I needed the large car for our luggage (4 pieces). For additional 30€ a day I was able to rent a Volkswagen Touareg. It's sad that only one car was possible to choose. "

Value for Money: 6
Efficiency of Counter Staff: 5
Expediency of Drop-off: 6
Condition of the Vehicle: 8

MUNICH, DE - Reviewed by MICHAIL - 01 April 2023

" I found the autoeurope site to be precise on all the critical info and I had no surprises during the rental or after it. Overall really good and highly suggestible. "

" Everything went fine, the counter staff was really helpful and the whole process fast and efficient. The car was in great condition and almost new. I have to make a separate comment for the guy at the drop-off, I think his name was Tomas, I needed a cart because I had many luggage, unfortunately I had no coins to pay for it. Tomas not only brought one to me but he also paid for it!! I have to give many congratulations and thanks to him!!and to you for having such staff. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by RAIMOND - 05 March 2023

" Auto Europe is ok, but this previous talk and taking money is ugly. "

" 31 euros have been taken from me and without informing me for what and why, still no answer, giving points for such behavior would be too much. "

Value for Money: 3
Efficiency of Counter Staff: 9
Expediency of Drop-off: 4
Condition of the Vehicle: 9

MUNICH, DE - Reviewed by GEORGIOS - 28 January 2023

" ❤️ "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by GUNTARS - 13 January 2023

" everything was correct and pleasant "

" everything was correct and pleasant "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by STILIAN - 30 November 2022

" All petfect "

" Great service from Luis! Helpful, efficient, friendly "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by SEAN - 30 November 2022

" . "

" As usual alamo were very rfficient from start to end of the service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERLIN, DE - Reviewed by VICTOR - 09 November 2022

" there were a lot of problems with your booking, which was not there before. September Bergamo airport, the car was received only the next day, they promised to sort it out, but so far nothing is clear, this time in Rome and Berlin there are a lot of problems and no compensation for the inconvenience. Is this the position of the company? "

" 1. there was no Skoda car 2. cars were offered worse, smaller and cheaper. 3. gave a Ford Mondeo, a malfunction about an oil change is on, the office returned .4. they gave Ford S Max, after 5 km I turned back, the transmission was damaged in the car, it was shaking, buzzing, it was impossible to drive. 5 finally got a normal Volkswagen car... disgusting service, disloyal to the customer, running back and forth from the road is unacceptable for a reputable company!!! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

FRANKFURT, DE - Reviewed by DRAGOS - 03 November 2022

" Everything went smooth regarding the interaction with Auto Europe. "

" Everything went smooth with pickup and drop off. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by UDAY - 30 October 2022

" Easy to rent. Vast range of partners, cars and locations. "

" Efficient staff and very quick service "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

FRANKFURT, DE - Reviewed by YUVAL - 19 October 2022

" i was surprised to find that i was charged immediately upon making the reservation and not upon taking the car. "

" 1. an "old" car (2019 or before) with 70K km which has a noisy ride 2. lacking of reverse camera and rear sensors makes it difficult to park such a long car. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

FRANKFURT, DE - Reviewed by MEIR - 13 October 2022

" Great tool "

" The service at Alamo at Frankfurt airport is always great! Cheapest prices and fastest pick up of the car! Keep up the great service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

DUSSELDORF, DE - Reviewed by JULIAN - 28 September 2022

" as usual a great price via Auto Europe and perfect service from Alamo/Enterprise. "

" perfect. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUSSELDORF, DE - Reviewed by ADRIAN - 23 September 2022

" Everything was clear and efficient. "

" Swift service and good english speaking rep. Desk was in the car park and car seat was handed there, much better than walking all the way with it from the terminal. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STUTTGART, DE - Reviewed by JANNE - 20 September 2022

" In gran canaria 10 pts. This time in Germany 8. "

" If I book a manual, I want a manual. Now I was upgraded to Ford Kuga instead of my choosing VW Golf. This because they ran out of manuals "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by MICHAEL - 29 August 2022

" Very good experience "

" Very good experience! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by ORESTIS-ASTERIOS - 25 August 2022

" I had a problem with the car and wherever I called I was hearing recorded messages in German - though I don't speak any... "

" ...at the end, all went well... "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 6

FRANKFURT, DE - Reviewed by MICHAEL - 19 August 2022

" See above "

" The counter staff at the FRA airport were wonderful. I think his name was Amir and he was great! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by NITSA ELENI - 11 August 2022

" Service by Autoeurope excellent as usual "

" Everything was fine, apart from the service at the counter. We arrived at about 20:00 and there was nobody at the counter. A man came out of the office after 20 minutes. He was very impolite and tried to make fool of us. He told as that the car was at parking space 31, which was incorrect. We checked using the electronic keys a number of lines and after 10 minutes we were lucky to find our car. Whole experience very unpleasant. The service at the drp off was exceptionally good! "

Value for Money: 7
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by SIMON PETER - 27 July 2022

" i always use Autoeurop for my car rentals and will keeo doing "

" professional service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 3
Condition of the Vehicle: 10

DUSSELDORF, DE - Reviewed by ANTOON - 19 July 2022

" Overall quite ok , friendly staff. "

" Up on collection the car was not very clean ( on the outside) "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by ROBERT - 30 June 2022

" Extremely satisfied! "

" Fast service at desk, got a free upgrade, car almost new with only 2000km on the odometer! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by KOSTYANTYN - 27 April 2022

" It's sad that autoeurope, who's client I was for many years , is working with fraudulent providers. "

" Fraudulent service. False damage claims. "

Value for Money: 1
Efficiency of Counter Staff: 7
Expediency of Drop-off: 1
Condition of the Vehicle: 3

MUNICH, DE - Reviewed by MICHAEL - 21 April 2022

" Can only recommend "

" Was given the choice of 3 very nice and very different cars which was appreciated "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by TERO - 21 April 2022

" Really good! Custom Service was excellent! "

" Really good! Custom Service was excellent! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MUNICH, DE - Reviewed by COSTIN - 19 April 2022

" overall very pleased "

" very courteous staff at the counter and in the garage "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by PAULS - 11 April 2022

" Very good service, fast solutions in case of problems. "

" Very good service, fast solutions in case of problems. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 8

FRANKFURT, DE - Reviewed by SVETOSLAV - 29 March 2022

" Everything was fine "

" Every member of the staff was very attentive and polite. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by JAVIER - 01 February 2022

" No 24 horas customer service telephone or chat "

" Great counter staff! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by JOANNE - 12 January 2022

" The car was an excellent one and customer service was brilliant too. Highly recommended "

" An excellent service and car too "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by BOGDAN - 12 January 2022

" Good service, nice car "

" Very good service, very nice people "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by JULIAN - 17 November 2021

" back to travelling again after a 2-year break thanks to Covid ! "

" Very clean car, helpful staff, no problems. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERLIN, DE - Reviewed by FEDOR - 03 November 2021

" Everything was good. Thanks. "

" Everything was ok. Thanks. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by COSTIN - 01 November 2021

" Take in consideration is not first time when I work with this company every time I have a good experience. Keep it up "

" Good Communication , profesional staff And very helpfull .Good cars . A pleasure to work with you. Thanks "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by SUSANNE - 27 October 2021

" I would really like to make a positive comment, but at the moment this is not possible.... "

" I am still waiting for an answer as I could not get my car and wanted to cancel the reservation! I did not find my driving license immediately and once I found it the counter was closed..... Due to the fact that my flight was a late incoming.... email was sent 20th of October to resmanager@auto-europe.co.uk Please get back to me in regards to my request. thanks a lot "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by NIR - 26 September 2021

" Overall, everything was very good. Thanks "

" Overall, everything was very good. Thanks "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by LORRAINE - 23 September 2021

" As mentioned above the experience was very good from pick up to drop off. Mostly the fact that you just drop off your car and leave keys inside because it makes it hassle free. "

" The experience went smoothly from pick up to drop off. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by JONATHAN - 07 July 2021

" Normally it would take between 1.5 hours and 3.5 hours to pick up a pre-paid pre-booked car, however this time (also maybe due to Covid and the travel month June instead of August so less people at the airport) it took literally 5 mins! "

" Was pleasantly surprised at the efficiency of pick up and drop off of the vehicle and the friendliness of the staff. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUSSELDORF, DE - Reviewed by JOSE MANUEL - 02 July 2021

" very please "

" very fast forward everything "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by KARMEN - 24 June 2021

" All good! "

" All good! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by MORDECHAI - 03 May 2021

" easy and friendly user "

" great service low deposit requirement zero excess "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by ANDREAS - 17 February 2021

" AUTO Europe is the best platform for car rentals so far from my experience and I use it all the time. Good deals, good overview and webpage easy to navigate, well done. "

" Over and over again, the experience with Alamo was very good! The staff at the check-in counter was exceptionally friendly and very professional. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by ROBERTO - 03 December 2020

" Overal I had a bad experience with this rental. "

" I was specifically unsatisfied because: They was no mention of crossborder fees while booking and I had to pay this at the counter. The price of my rental was almost doubled by this.. refusing would mean that I have to cancel my trip. "

Value for Money: 5
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by IRENE - 26 August 2020

" great service, nice cars "

" all was very fine and well organized. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by VICTORIA - 24 August 2020

" The staff at Alamo are always friendly and have my booking ready. The only problem is that to get a full selection of cars, we have to go out to the airport and every time we get there they never have the car I have booked. This time I had booked a full sized sedan - the example they gave was BMW 3 series. When I arrived they didn't have any of my category available and instead offered a BMW 1 series which is a compact car and no money back or a van which is the biggest thing they have. After a bit of discussion we accepted a Ford MaxS diesel which was bigger than we wanted but not too big that we couldn't park it. I get the feeling that Alamo would prefer that I book directly through them and not Auto Europe - hence the claim about not accepting the insurance and never having the correct car available when I arrive. "

" smooth check in and pick up of the car - the only concern I had was that the Alamo employee tried very hard to push their insurance on me. He knew I had rented through Auto Europe and he claimed that Alamo doesn't accept third party insurance. In the time that it took to check in and finally get the car keys he must have told me 6 times that if something happened, we wouldn't be covered. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by ISTVAN - 23 August 2020

" We were absolutely satisified with the service and the car. "

" We had a great experience. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by GEORGIOS - 27 July 2020

" excellent "

" Very good service, new car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by VICTORIA - 23 July 2020

" The staff at Alamo Enterprise are always polite, helpful and efficient. They acknowledge you as soon as you arrive and try their best to get you on the road as quickly as possible. Much better service than their competitors. "

" They were very helpful and friendly - they didn't have the car I requested at the airport because it hadn't been returned. Instead they delivered the car to my front door in the afternoon and upgraded me so that was terrific. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by ALISON - 17 June 2020

" Website nice and easy, easy to compare many offers and always find deals better than on car rental companies own websites "

" Nice, simple and efficient "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 8

FRANKFURT, DE - Reviewed by MAUD - 31 May 2020

" Very disappointed by Autoeurope call centre and customer service. Due to the current situation, I had to postpone my trip/rental car by one more day. I contacted Autoeurope 24h before the car pick up to enquire for any re-booking flexibility which was not possible at all, even against a fee. I understand there is a policy in place, but within the current context, Autoeurope should extend more flexibility to regular customer for re-booking, as a commercial gesture. Very disappointed by the way Autoeurope has been handling my request and will surely not recommend the platform to anyone, total lack of support and flexibility. "

" n/a "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

COLOGNE, DE - Reviewed by GRAHAM - 25 March 2020

" I had confirmation that the additional driver would be 10 euros per day. At the counter they charged me an additional 3 euros for "tax". European regulations stipulate that this should be made apparent up front and not once its too late at the counter. Please refund me the 3 euros per day that was wrongly charged ASAP "

" I had confirmation that the additional driver would be 10 euros per day. At the counter they charged me an additional 3 euros for "tax". European regulations stipulate that this should be made apparent up front and not once its too late at the counter. Please refund me the 3 euros per day that was wrongly charged ASAP. Alamo rep was not interested in my agreement with auto Europe, saying its not their problem "

Value for Money: 1
Efficiency of Counter Staff: 7
Expediency of Drop-off: 5
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by RADU GEORGE - 18 March 2020

" The customer support provided no help what so ever. Argus and other similar sites offer much better customer support services. "

" My travel conditions changed due to the Corona pandemic. Alamo did not care at all and charged 7 days for a 4 day use. Moreover, Alamo should have at least provide some money back for the daily tax for keeping the car outside the country. They committed on returning those money but I have seen nothing since. "

Value for Money: 2
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 8

MUNICH, DE - Reviewed by NIKOLAOS - 10 March 2020

" Very satisfied "

" Spacious new car and friendly staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUSSELDORF, DE - Reviewed by CHRISTIAN VILGAARD - 01 March 2020

" Very seamless rental with transparency in pricing "

" Very happy with the service from Alamo. We were caught in a terrible snow storm on our way back and delivered the car 1.5h late ........ Wasn't a problem "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUSSELDORF, DE - Reviewed by ERIKS - 24 February 2020

" Very good "

" Very good "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

DUSSELDORF, DE - Reviewed by DIMITRIOS - 21 February 2020

" very good "

" very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by UWE - 13 February 2020

" well arranged booking portal easy to select the right offer easy understandable explanations for the booking. "

" the staff was good and supportive the car's location easy to find and the car was in good condition with low millage "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

MUNICH, DE - Reviewed by VIRGIL LEONARD - 10 February 2020

" Ok "

" Ok "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 7

BONN, DE - Reviewed by FLORIN OVIDIU - 09 February 2020

" Easy to find an offer, easy to choose a specific car, easy to pay. You will find for a resonable price, a new car but sometimes you will rent a different brand in the same category. "

" Everything went smoothly and fast. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STUTTGART, DE - Reviewed by VOLODYMYR - 03 February 2020

" My duty is to destroy your reputation at all forums, including in the mass media space, social networks (Facebook, Instagram etc.). "

" Your company do raudulent activities. I have made prepaid and was not more interesting to you, as my funds in your pocket. So, you can decline my driver license, and say "No way, man, your driver license is not international". Another company Europcar provided a car without problem, but I had to pay again. It say that you are bullshit, and I'll never choose your service again. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

DUSSELDORF, DE - Reviewed by LINO - 31 January 2020

" A fantastic staff!!! "

" A good surprise. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by ASAF - 30 January 2020

" Very good! 10! "

" 100% "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by KONSTANTINOS - 28 January 2020

" We will definitely use Auto Europe again! "

" The whole process in the airport was efficient both when we received and when we dropped off the car. The only problem was that we had to wait for quite a while because there were a lot of customers and a few employees... "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DRESDEN, DE - Reviewed by CHARILAOS - 15 January 2020

" Excellent, brand new car, perfect service, all good! "

" Brand new car, excellent service! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by KARL-HEINZ - 14 January 2020

" Very satisfying "

" All was great "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by TIMUR - 09 January 2020

" I`m your loyal client with more than 10 years relationship. Unfortunately i have bad experience with you this time. i have made reservation with Alamo, but they refuse to accept my UAE driving license, which was fully in english. all other rent-a-cars in Frankfurt airport was ready to provide their cars with my documents, but there was no acceptable car. Finally i took the car through booking.com ( rental contract from AVIS/budget ). i didn`t argue with the right of the company ( Alamo by Enterprice) to decide which driving license they can accept, but you should refund 100% money to me with apologies. Everybody can make mistakes, but there are big difference how to fix such mistakes! "

" I came to the counter, as usual on time with all documents, which was accepted everywhere during last 10 years ( mostly in Munich ). Alamo representatives refuse to accept my driving license ( from UAE and from Russia). Meanwhile other rent-a-car companies nearby was ready to provide their cars with my documents, but their cars was not suitable for my family. I have found and picked up the car after 3 days in AVIS/Budget and was happy with their service. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MUNICH, DE - Reviewed by RIMVYDAS - 31 December 2019

" I would recommend listing possible additional charges (in our case - charge for driving to neighboring Austria) "

" There was unexpected charge (6eur/day) for driving vehicle to neighboring Austria. It's the first time I experienced this kind of charge for driving from Munich to Austria "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by DANA - 30 December 2019

" entire experience was enjoyable "

" very pleasant and efficient "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STUTTGART, DE - Reviewed by ALEXANDER - 26 December 2019

" Smashing "

" The person at check-in was the nicest person we have encountered at a car rental agency, thank you and happy holidays "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HANOVER, DE - Reviewed by PETRO - 23 December 2019

" Everything is very good, but prices for additional equipment such as seat for kids is high. "

" Rent for children seats can be cheaper then price of auto "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by URS - 10 December 2019

" Very good service, good price, "

" Always good service , but the windows and the side mirrors are never clean! Only quick wash from the cars, don't take care of very imported details like windows and mirrors "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 7

DUSSELDORF, DE - Reviewed by NIYAZI ARDA - 05 December 2019

" Very bad i did not get the car!!! And i want my money back "

" Very bad i did not get the car!!! And i want my money back "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BERLIN, DE - Reviewed by GIRTS - 20 November 2019

" No comment "

" No comment "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LEIPZIG, DE - Reviewed by YAşAR - 11 November 2019

" I AM NAT GLAD THIS EXPAIRANCE BECAUSE:1-NAVİGATION SISTEM VARY BAD AND OLD,2-HALLE AIRPORT İNTERPRICE BURO ALWAYS KLOSED,I CANT FIND NOBODY,3-WHEN COME BACK TO THE AIPORT NOBODY HELP ME,AND I WAS ESCAPE MY PLANE "

" ı want T-ROC but she was given hyundaı kona ,thıs ıs not bıg problem but when come to back to aırport leıpsıg,navıgatın sıstem vary bad and escaped the plane ,we vaıt next day -on frıday night -come back to istanbul. "

Value for Money: 3
Efficiency of Counter Staff: 3
Expediency of Drop-off: 1
Condition of the Vehicle: 3

STUTTGART, DE - Reviewed by DIMITRIOS - 10 November 2019

" Very professional service "

" Very good experience "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MUNICH, DE - Reviewed by ALESSANDRA - 31 October 2019

" Very satisfied "

" Very good service in Munich "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by ROBERTO - 21 October 2019

" Easy, convenient, cheap. "

" Car was in perfect conditions and pick up process was fast as well as drop off. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERLIN, DE - Reviewed by EDUARDO - 18 October 2019

" Car in very good conditions, fast pickup and and fast drop-off "

" Good service and care during documentation issues "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

BERLIN, DE - Reviewed by KEVIN - 25 September 2019

" no car was given to us when we were late for an hour. had to top up 131 euros more for a car. it is ridiculous, would like a refund or a partial refund "

" no car was given to us when we were late for an hour. had to top up 131 euros more for a car. it is ridiculous, would like a refund or a partial refund "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

HAMBURG, DE - Reviewed by ASTRID - 07 September 2019

" easy booking "

" very professional and courteous service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BREMEN, DE - Reviewed by ELISABETH - 06 September 2019

" Good, clean car in very good condition. Fun to Drive. "

" Everyone was quick,friendly and efficient "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by HAIDER - 27 August 2019

" I HAVE BEEN ASKED TO PAY EXTRA MOUNY !!! "

" I HAVE BEEN ASKED TO PAY EXTRA MOUNY !!! "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 8

FRANKFURT, DE - Reviewed by HERMAN - 11 August 2019

" Excellent vehicule condition and (initially at least) good prices are to be commended "

" Extra charges for driving from Germany to France are absurd. Certainly this cannot be explained through insurance. Extra charges for airport tax at the drop off are also exploitative. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 10

HANOVER, DE - Reviewed by BETTINA - 09 August 2019

" Pick-up: Flight was cancelled, so I arrived 6 hours later than planned. Called as soon as I found out and was assured by HAJ rental staff that my car would be held. When I arrived they didn't have my car anymore and gave me a much larger SUV, which I was uncomfortable with, but took anyway, as no other options were available. Rental: was called a few weeks in and told the car was due to receive maintenance and that I needed to arrange for an exchange. Initial exchange car that arrived was station wagon. Due to health reasons I can only drive SUV. They took my car, left SUV and came back 6 hours later with exact same kind of large SUV, not the smaller SUV I had originally rented. Entire process too full day of my vacation time and delayed my travel plans. Drop off: Since my travel plans were delayed due to car exchange, I missed my travel group and ended up having to cut my trip short by 1 week. Post- drop off: I have not yet received a refund for the 1 week of car rental. "

" Pick-up: Flight was cancelled, so I arrived 6 hours later than planned. Called as soon as I found out and was assured by HAJ rental staff that my car would be held. When I arrived they didn't have my car anymore and gave me a much larger SUV, which I was uncomfortable with, but took anyway, as no other options were available. Rental: was called a few weeks in and told the car was due to receive maintenance and that I needed to arrange for an exchange. Initial exchange car that arrived was station wagon. Due to health reasons I can only drive SUV. They took my car, left SUV and came back 6 hours later with exact same kind of large SUV, not the smaller SUV I had originally rented. Entire process too full day of my vacation time and delayed my travel plans. Drop off: Since my travel plans were delayed due to car exchange, I missed my travel group and ended up having to cut my trip short by 1 week. Post- drop off: I have not yet received a refund for the 1 week of car rental. "

Value for Money: 3
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 7

BERLIN, DE - Reviewed by PAUL - 07 August 2019

" Perfect as always "

" Everything about the rental went very well. I highly recommend "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HAMBURG, DE - Reviewed by ASTRID - 02 August 2019

" Very professional, friendly and efficient staff at counter. The staff at car return was also very helpful. He helped me getting my mom with wheel chair and suitcases to the terminal. "

" Very professional, friendly and efficient staff at counter. The staff at car return was also very helpful. He helped me getting my mom with wheel chair and suitcases to the terminal. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BREMEN, DE - Reviewed by VILIUS - 31 July 2019

" More detailed information regarding insurance options "

" Quite unfriendly counter staff "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HANOVER, DE - Reviewed by MARKO - 26 July 2019

" Ask me again when I get my deposit back. "

" Everything was fine except I still didn't get my deposit back. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HAMBURG, DE - Reviewed by MOHAMMAD - 15 July 2019

" Hello, you have charged us two times for the car. You charged my daughters card as well as my card for only one car rental. We need a refund on at least one of them. Please contact us as soon as possible. "

" Hello, you have charged us two times for the car. You charged my daughters card as well as my card for only one car rental. We need a refund on at least one of them. Please contact us as soon as possible. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 7

BERLIN, DE - Reviewed by HENDRIK - 14 July 2019

" Auto Europe was all good. "

" I rented Skoda Superb or similar, but the counter guy said that they haven't had Superbs for almost a year. So they should change the main vehicle on ad. We had Ford S-Max which was fine, but the surprise wasn't still a good one. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by RAIVO - 09 July 2019

" great experience "

" Was offered choice between differnt models at the counter. Got brand new car 250 km run only. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by ANDREAS - 04 July 2019

" No comment! "

" Alamo team at the Frankfurt airport are generally very professional and efficient. The rental car this time around was good but it was so dirty, a quick wash of the exterior would have been nice! "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 7

MUNICH, DE - Reviewed by JOAO - 03 July 2019

" It was a good experience "

" Overall was a good experience but I had to wait at least 45 m to pick the car at Munich Airport , too many people waiting and only 2 persons at the counter "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by MARIUS ADRIAN - 03 July 2019

" very good experience, fast and reliable "

" no complains, very good experience "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

FRANKFURT, DE - Reviewed by OLEG - 02 July 2019

" As Am said ! All is perfect ! "

" All is perfect ! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by ANDREJS - 27 June 2019

" when ordering in internet i whrote about going to austria, and dont see information about 6 euro per day.(6*5=30euro) i additional insuring auto in latvian(europian) insurance firm for any problem(33 euro), but for your staff its doesnt have matter,and they forced me buy new insurence(48 euro).after that i pay summury 172euro???(48+30???) and after all insuring thay rezervating 100euro! Why??? "

" when ordering in internet i whrote about going to austria, and dont see information about 6 euro per day.(6*5=30euro) i additional insuring auto in latvian(europian) insurance firm for any problem(33 euro), but for your staff its doesnt have matter,and they forced me buy new insurence(48 euro).after that i pay summury 172euro???(48+30???) and after all insuring thay rezervating 100euro! Why??? "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by MIHAI - 26 June 2019

" Will recommend! "

" Worked like a charm! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STUTTGART, DE - Reviewed by MATIAS - 22 June 2019

" . "

" The border fee was not informed at the moment of the booking. The rest was very good. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by KOSTAS - 22 June 2019

" Fast, nice, lovely! "

" I am sure, next time I will choose this company again! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by CHRISTOPHER - 06 June 2019

" Very smooth. Will come back for more. "

" Got a nice upgrade to a BMW. Definitely memorable. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERLIN, DE - Reviewed by KRIEL - 27 May 2019

" This was the easiest way of renting a car that I have experienced. I got a very good deal through Auto Europe and could at first not believe it. I thought there would be hidden costs but there were none. Guaranteed to use Auto Europe again in future. "

" Very efficient and painless experience. Pickup and drop off was effortless. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

FRANKFURT, DE - Reviewed by UWE - 20 May 2019

" No comment "

" No comment "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BERLIN, DE - Reviewed by BORIS - 13 May 2019

" Very helpful and polite staff. The pick-up and drop-off were fast. Thank you. "

" Very helpful and polite staff. The pick-up and drop-off were fast. Thank you "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by DIMITRIOS - 07 May 2019

" Meine Erfahrung mit Auto Europe war immer mehr als zufriedenstellend; umso größer ist die Überraschung, dass dies Mal nicht alles perfekt geklappt hat. "

" Das Auto war in keinem einwandfreien Zustand (außen mit einer kleinen Delle, auf die nicht von vornherein hingewiesen worden war, innen schmutzig [Sitze von Fahrer und Beifahrer, insgesamt Sauberkeit ließ zu wünschen übrig], keine Parkscheibe [ich musste nachher eine extra kaufen]). "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 7

HAMBURG, DE - Reviewed by OLGA - 07 May 2019

" Everything was fine. Friendly stuff, the car in a good condition "

" Friendly stuff, the car in a good condition "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by SPYRIDON - 03 May 2019

" The company's attitude ruined the experience "

" Hidden charges, rude staff and sarcastic when I contacted them. A terrible company at least in Munich airport with mob tactics. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 9

NUREMBERG, DE - Reviewed by BASHKIM - 26 April 2019

" I would recommend everyone. "

" The vehicle was in perfect condition. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by MILAN - 13 April 2019

" Everything on time with a lot of additional informations. "

" On counter they ask do I need gps to include for payment. After I decline, they give to me car with gps on OE without any payment. Nice try from counter staff to earn some extra euro. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MUNICH, DE - Reviewed by IVO - 10 April 2019

" Calm and easy "

" money value "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by BALDUR - 03 April 2019

" It was perfect "

" It was perfect "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by SEBASTIAN - 31 March 2019

" Perfect - 2nd time with Alamo and no issiues, upgrade received, easy drop off - smooth like a velvet "

" Perfect - 2nd time with Alamo and no issiues, upgrade received, easy drop off - smooth like a velvet "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUSSELDORF, DE - Reviewed by BRIAN - 26 March 2019

" Auto Europe's website cookies seem to have changed the rental date to one I'd searched for earlier. Instead of renting the car for 24 hours, the site switched the drop off date to Mar 23 instead of 24, so I had to pay Alamo extra to actually be able to use it. When I called Auto Europe for help, the employee I spoke to was completely helpless and rude. "

" The Alamo counter staff was great, and did their best to alleviate the damage done by Auto Europe. "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by MAX - 19 March 2019

" good "

" Good service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by JAANUS - 03 March 2019

" Very positive. "

" The process was very smooth and professionally organised. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by NEACSU - 03 March 2019

" Good engine to find the best solution for a rental. I will use it again for sure and recommend to all my friends "

" An employee was expecting in the car park to inspect together the car and signal any problems with the vehicle. He was very professional and noted the defects on the file of the vehicle "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by ANTON - 21 February 2019

" Everything was good. Lisa was very helpful. Small advice: it would be very helpful to receive some scheme, or at least oral directions of how to get back, i.e. parking and entrance number, amount of turns, garage number, cause we have to search for a while and also came back to the same garage as for the start, and it's become another one for drop off. "

" Everything was good. Lisa was very helpful. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by CATALIN VIOREL - 21 February 2019

" was a nice experience "

" the car was ok , but when i bring it back, they charge me with 36 euro, for fuel, and I bring it back with the full tank "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by INDREK - 20 February 2019

" Full insurance was quite expencive "

" Full insurance was quite expencive "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by KARI - 17 February 2019

" Well working experience, I can recommend "

" Everything worked super well "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by ADRIAN STEFAN - 13 February 2019

" Drop off very well organized in Munich "

" Very helpful stuff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by VIRGIL LEONARD - 10 February 2019

" Ok "

" I rent cars from Almo for 8 years without guarantee of 250 € but this time I had to accept the credit card retention. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by MIKE - 09 February 2019

" I am extremely pissed off that my 400 Euro scarf and 200 Euro sunglasses have been stolen. Still waiting for feedback from Alamo "

" I left my scarf and sunglasses in the car. When I found out next day I called. Both were not found ie stolen. "

Value for Money: 1
Efficiency of Counter Staff: 6
Expediency of Drop-off: 1
Condition of the Vehicle: 7

FRANKFURT, DE - Reviewed by MARKO - 03 February 2019

" Why I never receive any payment receipts. This is somewhat disappointing. Just voucher. And why no client account like in hotels.com? Same thing not good "

" Why I never receive any payment receipts. This is somewhat disappointing. I bought extra fuel. No receipt!! "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by PETAR - 31 January 2019

" NEW CARS FOR ANY CASE AND PURPOSE. THANK YOU! "

" TOP SERVICE, TOP CARS FOR REASONABLE PRICE. STRONGLY RECOMMENDED. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NUREMBERG, DE - Reviewed by ERVINAS - 25 January 2019

" If Alamo extra-charge exists and it is not just particular Alamo employee's trick, I would recommend Autoeurope to highlight it immediately. As it increases total cost of rental "

" I was requested to pay extra that wasn't mentioned in the booking voucher. Alamo employee wasn't helpful at all. I would like Autoeurope refund me that extra-charge (43€) "

Value for Money: 6
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERLIN, DE - Reviewed by VALDIS - 23 January 2019

" Very polite personel. We got better car than expected. Good service. "

" Very polite personel. We got better car than expected. Good service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HAMBURG, DE - Reviewed by ARAM - 20 January 2019

" Thumbs up "

" Price was right, car was great. No complaints. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by MARTINS - 18 January 2019

" im not sure if the way how you have made this survey captures the true picture (e.g. the default answer is 10 for everything.. :) ) "

" the staff was great - very cheerful and supportive. + got a great upgrade "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

HAMBURG, DE - Reviewed by RONNIE - 11 January 2019

" NA. "

" NA. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HAMBURG, DE - Reviewed by JAMES - 10 January 2019

" See #3 "

" When I arrived at the desk at the airport, there was only one counter staff there to deal with us. Two people in front of me which caused a delay because the process of car hire is time consuming. I thought the guy at the counter did very well but there should have been two staff in my opinion. "

Value for Money: 9
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NUREMBERG, DE - Reviewed by ALEXANDROS - 09 January 2019

" Everything was great! "

" Everything was great! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by OLEG - 09 January 2019

" Everything OK. "

" Good staff, good car. thank you very much!!! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by DRAGOS BOGDAN - 09 January 2019

" Not even bothered to read my emails, simply reply asking for the EU voucher number, which was written on the very first line of my assistance-requiring message :-( "

" Booking two months in advance. Informed, right from the beginning, about going to be in Austria. And still: no 4WD SUV, but an 2WD. Car was equipped with alloy wheels and very low profile tires (Bereifung), not suitable at all for heavy snow and ice build-up on Austrian highway S16/A14, going through which resulted in pretended scratches on the right front wheel. For which ALAMO authorized €1450 on my card !!! "

Value for Money: 1
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 7

NUREMBERG, DE - Reviewed by PAVLO - 09 January 2019

" Very good. "

" Everything was very easy and fast. Car was in perfect condition. Car drop is simply driving into parking area and dropping the keys into safe. No need to wait for somebody to check the car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by LIEVENS - 07 January 2019

" Generally i like auto europe, but my experience with booking a "VW passat or similar" but having to pay extra to get a VW passat was very offputting. I don't really care whether this is alamo's or auto europe's fault. It's shown on your portal so you bear the consequences of showing misleading offers "

" i rented a "VW passat or similar". When we arrived at the counter we had to pay extra to get a VW passat. If find that dishonoust practice. I am just too lazy to sue you. We had to queue for over 30 mins before talking the the person at the counter. How is it possible in 2018 that picking up a key from a counter takes 15 mins of registration per customer? I'm sure that in 5 years some car rental company will fix this problem and eat a lot of market share from the others. "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DRESDEN, DE - Reviewed by CAROLIN - 07 January 2019

" Best price experience "

" Very friendly staff and high customer service! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by MINAS - 07 January 2019

" Everything was great! Car was new, and actually received the same model as requested. The employee that process when I returned the car was very polite, professional and courteous "

" Everything was great! Car was new, and actually received the same model as requested. The employee that process when I returned the car was very polite, professional and courteous "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

COLOGNE, DE - Reviewed by STANISLAV - 06 January 2019

" , "

" , "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

BERLIN, DE - Reviewed by MOANE - 06 January 2019

" Hello ! Everything went well. I was not told when the advance paid for the car's guarantee was refunded. Thank you! "

" Everything went well. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by ATHANASIOS - 05 January 2019

" Very friendly and accommodating staff. Good condition of the car,maybe the tyres would need a change.overall , I would highly recommend Auto Europe. "

" Very positive experience. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by CARLOS - 31 December 2018

" Hi, This is the fourth time that I rent with You. As usual, the car was perfect, and the leave empty option is indeed a very good approach. See You soon, Have a great 2019, Cheers, Carlos "

" Hi, This is the fourth time that I rent with You. As usual, the car was perfect, and the leave empty option is indeed a very good approach. See You soon, Have a great 2019, Cheers, Carlos "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NUREMBERG, DE - Reviewed by CRISTIAN DAN - 30 December 2018

" Better than any other "

" Fine and quick "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by WONG - 24 December 2018

" Good service, privide a safety and nice car "

" Good "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 9

HAMBURG, DE - Reviewed by ANGELIKA - 19 December 2018

" Would recommend highly "

" Great service, fast and uncomplicated "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by LUIS - 13 December 2018

" Overall very satisfied with the service renting the vehicle y returning it "

" Excelent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by LEONIDAS - 12 December 2018

" see above "

" I used the car only within Munich city for overall 170 Km. The booked price ( 42 euros for 3 days) was very competitive and the staff was very polite. Unfortunately I did non refill the car and -to my surprise- next day i received an extra charge of 76,43 euros (for the consumed 17 litters of petrol). As you can notice bellow, your local office charged me 3,74 euros (!!!) per litter PLUS 19% VAT. Please note that in Munich city the petrol price per litter is 1,60 euros in the gas stations. Although I called your -Munich airport- office, complaining about the charge, the answer was that the price of petrol is high in the airport area... And when i complained about the extra VAT charge the answer was..".this is it..." Bellow is the invoice for the petrol charge. Kosten für Mieter ZEIT UND ENTFERNUNG 09/12 - 09/12 1 @ 0,01 €/TAG 0,01 € SONSTIGE ERSTATTUNGEN 1 @ -0,01 €/MIETE -0,01 € TANK-GEBÜHR 17 @ 3,78 €/LITER 64,26 € MEHRWERTSTEUER 19.0000% 12,21 € Gesamt Gebühren: 76,47 € Verkauf To: VISA xxxx0049 09-12-2018 17:32:23 I would appriciated an answer from you Regards Leonidas Sideris lsideris@yahoo.com "

Value for Money: 1
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 8

BERLIN, DE - Reviewed by OLEKSII - 12 December 2018

" Overall it was good! "