TURISPRIME PORTUGAL Car Rental Reviews

PORTO, PT - Reviewed by JEVGENIJS - 26 March 2024

" . "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by NIKOLAY - 09 January 2023

" Will book again with you! "

" Perfect service, very attractive price and new car! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by NIKOLAY - 11 July 2022

" Charged me damage cost but I paid for full coverage with AutoEurope. "

" Charged me damage cost but I paid for full coverage with AutoEurope. "

Value for Money: 3
Efficiency of Counter Staff: 3
Expediency of Drop-off: 1
Condition of the Vehicle: 8

LISBON, PT - Reviewed by GEERT JAN - 01 June 2022

" The girl at the counter was very nice, but I don't understand why, when we were both present, the car could not be driven by my husband and payed by my credit card... we were charged 170 extra just because of that? "

" Nobody answers the phone or messages... ever. The instructions in the e-mail or on the site don't have much to do with reality (ex. bring the voucher - voucher was not needed, etc.) "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 8

LISBON, PT - Reviewed by OLEKSII - 07 May 2022

" the employee imposes a paid service. "

" the employee imposes a paid service. "

Value for Money: 8
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 5

LISBON, PT - Reviewed by ANDREAS - 16 April 2022

" fast and easy as always! "

" The car offered was a VW Polo (or similar). I received a Mitsubishi space star, which is one of the cheepest, most basic and underpowerd cars I ever had (and I rent al lot!) "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by BRUNO - 28 March 2022

" Good value but improvable. "

" Painful pick-up. Slow check-in. Slightly better check-out but understaffed team. The cars are fine for the price. "

Value for Money: 7
Efficiency of Counter Staff: 4
Expediency of Drop-off: 8
Condition of the Vehicle: 10

LISBON, PT - Reviewed by SAVIOUR - 22 February 2022

" Hope to get refund from you though vary confident. I like autoeuprope. "

" At pickup they insisted to take their full cover, but I refused since I had your full cover. At drop off they saw a scratch of about 3cm and they charged me 390 euros. "

Value for Money: 3
Efficiency of Counter Staff: 3
Expediency of Drop-off: 3
Condition of the Vehicle: 8

FARO, PT - Reviewed by JEFFREY - 27 July 2019

" The staff tries to sell so much more wich took way more time then nessesary. Also had to fill in contact details again. But everything was provided online. "

" We booked a polo and ended in a weird riding citroen c3 with a lit of damage around the car "

Value for Money: 5
Efficiency of Counter Staff: 3
Expediency of Drop-off: 5
Condition of the Vehicle: 1

LISBON, PT - Reviewed by JOSE MANUEL - 13 May 2019

" Very efficient , and very polite "

" Very efficient , and very polite "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by GEORGIOS - 19 December 2018

" Too much hardship for nothing. We are decent people and we were treated by the company and the staff as if we were idiots or something. "

" 1) When I went to the counter I discovered that except from the 1.550€ that had to be reserved in my credit card, 95€ more euros had to be reserved for the fuel (total 1.645€). I was noticed in the voucher only about the 1.550€ before going to pickup the car and my credit limit is 1.600€. The staff was not flexible at all. They rejected to accept cash, or the use of the credit card of the second driver. I had to call my bank and make some urgent arrangements to get through this. 2) When we returned the car they wanted to charge us because there was some dirt in the car mats. We cleaned it with our hands, we felt like idiots, as you could listen to the vacuum cleaners working next to us. It was less than a minute job for those people using the vacuum but they made us clean them ourselves with our own hands. It felt humiliating. "

Value for Money: 5
Efficiency of Counter Staff: 3
Expediency of Drop-off: 5
Condition of the Vehicle: 9

LISBON, PT - Reviewed by FRANK - 16 November 2018

" Couldn't be better, all perfect! "

" Excellent all around, muito obrigado! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by TOMER LEON - 11 November 2018

" ... "

" Bad service. Old and dirty car "

Value for Money: 3
Efficiency of Counter Staff: 2
Expediency of Drop-off: 2
Condition of the Vehicle: 2

LISBON, PT - Reviewed by JORDI - 31 October 2018

" Very bad experience "

" Very upset with the drop off system and the inefficient help from part of the staff "

Value for Money: 4
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 8

FARO, PT - Reviewed by SZABOLCS - 30 October 2018

" Shuttle bus is easy to find, queue time is short, car was available after 10 mins. "

" Staff was nice, car was clean and well equipped. I had a problem with my credit card since the block for the deposit didn't disappear after handling the vehicle back (Actually it appered 2 times instead..) but I managed to solve it with my bank. All together recommended, worth the price. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by KRISTIAN - 23 September 2018

" . "

" Such a huge amount of money ad deposit taken from credit card. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 9

LISBON, PT - Reviewed by BERTO - 03 September 2018

" Very good "

" Very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by GOTTFRIED - 19 August 2018

" Except the pick up and return location as well as the Gps all was good "

" Was not aware that the pick up and return are not at the airport. As we rented the car after our visit to Lisboa, we could have taken a taxi straight to the pick up location, rather than going to the airport, waiting and then taking the shuttle to the pick up location. GPS- map is not up-to date Had difficulties to find the location of the return address. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

LISBON, PT - Reviewed by VITALII - 18 July 2018

" not everything is clear on the first time when you rent "

" didn't want to accept my card "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 10

LISBON, PT - Reviewed by PAMELA - 08 July 2018

" Perfect "

" Very professional, kind staff. Great car & experience. Highly recommend them "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by JAROSLAV - 07 July 2018

" Nothing special....but the only automatic car available for this price range... "

" No preauthorization but full charge and higher amount than on my voucher - didnt have enough credit left - had to purchase full coverage @ 20 euro / per... It was also confusing during the hand over of the car - they wanted to charge me again saying that the inside was too dirty from sand and dust.... "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 5
Condition of the Vehicle: 9

PORTO, PT - Reviewed by MILAN - 26 June 2018

" You should check your business partners "

" for pick up we had to wait for an hour - lunch time ...... "

Value for Money: 3
Efficiency of Counter Staff: 7
Expediency of Drop-off: 1
Condition of the Vehicle: 8

LISBON, PT - Reviewed by ALBERT - 13 June 2018

" I bought premium insurance from Auto Europe. This was a mistake. I should have bought it directly from Turisprime. Your interface should include a clear comparison between these two paths to insurance, showing pros and cons. Had we had an accident, it seems to me now, in retrospect, that the third party insurance through Auto Europe would have been a miserable experience, in terms of cost, complexity, and the need to pay up front out-of-pocket for damages, and then submit receipts to AE's third party insurer. Never again. "

" (Left empty) "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

FARO, PT - Reviewed by HEIKKI - 30 April 2018

" Always satisfied with the service of Autoeurope. "

" I have got better and better service now after two times bad service. Last 3 times good service and good cars. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 10

LISBON, PT - Reviewed by AZIZUL RAHMAN - 18 June 2017

" 1. The price is too good to be true. there are many hidden costs that not been mentioned during booking. you should provide all information needed so the customers may have better preparation 2. I did pay with insurances. however, according to the turisprime in lisbon, the insurance is pointless. I need to pay other insurance coverages for the car "

" 1. Too many hidden cost that myself unaware during pick up the car. should mention all costs involved so the customers may prepare all necessary costs. 2. pick-up & return point - not convenience. should be at the airport itself 3. quite unfriendly officer. should be more polite and conversant better in English especially for international customers 4. Car condition - generally ok. "

LISBON, PT - Reviewed by GARY - 01 May 2017

LISBON, PT - Reviewed by MICHAL - 05 March 2017

" Hello, you have got not very well understandable insurance policy. I have made through your web site super cover insarace but I really do not know what it really cover. Can you explain me for next time Thank you. "

" I was convinced that I have super cover insurace made with auto europe but at the Turisprime office in Lisbon a lady forced me very strongly to made another insurace with Turisprime, because I have only basic insurace with autoeurope and I should made super cover with them. Can you expalin me if I had super cover insurance with auteurope or not? Was it a normal strategy to get money out of klients? Thank you. "