- North America
- Central America
RENT A STAR PORTUGAL CUSTOMER REVIEWS
- 9.8
- 9.6
- 9.8
- 9.9
- Overall Value
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
RENTASTAR PORTUGAL Car Rental Reviews
Average Rating for Rentastar :
LISBON, PT - Reviewed by JOÃO - 08 February 2023
" Awesome fleet, and awesome costumer service. Simply amazing. "
" Simply the best rent a car service I have worked with. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by HARESS - 27 January 2022
" Definately will use them again "
" Friendly and very professional people "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by OLIVIER ZOPPI - 15 May 2021
" Everything went smooth "
" 5star "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by TEODOR - 28 February 2021
" The experience was amazinge,fast car and very economic the only thing could be more cheap is the insurance for car . "
" Was a good experience the staff made a good work congratulations in special for Lucas nice work he made . "
Overall Value: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by FRANCO - 06 January 2021
" Great "
" All perfect. Professionalism and availability of the renter and I got the car I wanted. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by JOSE - 06 January 2021
" Good. "
" Very professional! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by EDUARDO - 05 January 2021
" Very nice everything "
" It wose a very nice experience "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by FRANCO - 06 December 2020
" perfect service and customer care "
" very satisfy "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by HUGO - 29 July 2020
" Good car with good value "
" good transfer from airport to rental place. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by DANIEL - 29 June 2020
" One more time renting with Auto Europe was a good choice. All good! "
" Despite a long wait to get the car (only one person working for quite a few guests) everything was really smooth with the renting experience. "
Overall Value: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by RITA - 09 March 2020
" i've had a problem with the extra-driver additional fee. is was swiftly rectified. the car was ok and the service is the rental company was very efficient "
" good "
Overall Value: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by CARLOS - 23 December 2019
" Smooth and effective. "
" Very professional team. Highly recommended. Keep up the excellent work. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by RITA - 29 November 2019
" amazing prices short time notice required for the rental. it is a very impressive service "
" very good location. excelent service, quick and nice "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
FARO, PT - Reviewed by RONALD - 24 October 2019
" The airport pickup was slow as well as the initial rental process. The car was beautiful and price was good. Inspect the condition of the vehicle with the rentastar person and take pics to document any damages. Then, as long as you drive it safely and responsibly and don't damage the vehicle in any way, you'll have a great value for the money and a win/win experience. "
" Pickup at airport was not on time and initial paperwork time was slow. These were the only negatives "
Overall Value: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by JOAO - 17 October 2019
" Fantastic service "
" Fantastic Service "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by MARCO - 14 October 2019
" Very good "
" Very goog "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by BRUNO - 14 October 2019
" Very helpful staff, despite a late hour. "
" A great experience, even faster than usual. "
Overall Value: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LISBON, PT - Reviewed by CARLOS - 05 July 2019
" Very good and easy on booking. "
" The best and staff very efficient. Always prompt to help "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by ALFREDO - 03 May 2019
" Excellent "
" One word: Excellent "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by CARLOS - 04 March 2019
" Very Good "
" Very Good "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by CHRISTOPHER - 30 December 2018
" excellent "
" Excellent "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by BELMIRO - 08 November 2018
" Nice price nice car... "
" I recommend rentastar "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by JOSE - 29 October 2018
" very good "
" The front desk should have been a little bit more speedy. Specially as everyone has booked over the internet and get all relevant information before hand. another point is the 08:00 opening hours is too late for those who are travelling early in the morning. Otherwise everything was just perfect. "
Overall Value: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by INÊS - 26 October 2018
" Really good experience "
" Very nice people "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by JENETTE - 22 October 2018
" Wonderful!!!! "
" Rent A Star went beyond my expectations with their customer service. My transition from airport to pick up location was very easy and I was assisted by staff who were eager to help and set me up super fast. Unfortunately during the trip I had an incident which resulted in the car getting cosmetically damaged. When phoning into the company to make them aware of the incident, the representative thanked me so much for calling in as the car was due to be re-rented out when I returned it the next day, and they could then prepare accordingly at a result. The representative was so understanding and reassuring. Interestingly, on the return day, a disgruntled neighbour in the apartment complex where I parked my car had phoned Rent A Star and was demanding my information so she could contact me directly to complain about where I parked. I personally never met this neighbour, however I was informed that she was shouting and very angry with the Rent A Star representatives. I felt very respected by Rent A Star during all this because, they did not provide my details to the lady and were contacting me out of concern for my well-being, as the lady was clearly over reacting to a minor offence and they wanted me to know what had happened so I could prepare myself if I was to encounter her. I was so grateful for this concern and information. Fortunately I did not need to use the information but the attention to my well-being and multiple efforts made by the team to contact me was incredible! Upon returning my car, the team knew about the cosmetic damage incident and yet I was still reimbursed my holding fee of €195. I had taken out the top insurance, which covered all the damage! Lessons learned - take out the insurance, don't park in other people's parking spots and go with Rent A Star! Honestly this doesn't even fully represent the pleasantness and attention do the staff at Porto Airport! Everyone was so helpful and it was a pleasure to work with you! Looking forward to my next visit! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by JEFFREY - 01 September 2018
" Wonderful. "
" Wonderful. Very helpful. They set up my 5 destinations on GPS. Even gave me free transport to apartment in Lisbon. I highly recommended them. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by OLE JOGER - 31 August 2018
" Very good "
" Very professional "
Overall Value: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by LUIS - 27 August 2018
" Everything went as planned "
" Very practical and efficient. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by ANTHONY - 04 August 2018
" I was a bit surprised as I'd never heard of your company before. Great little Mercedes and great value. I will use you again when in Lisbon. Keep up the good work (keep your prices as they are!!) "
" I was a bit surprised as I'd never heard of your company before. Great little Mercedes and great value. I will use you again when in Lisbon. Keep up the good work (keep your prices as they are!!) "
Overall Value: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LISBON, PT - Reviewed by CARLOS - 14 July 2018
" Will use your service always. "
" Our experience with this company was handled with nice friendly and good service. I will recommend to all the people I know. Thanks "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by LEONARDO - 03 July 2018
" Baby seat should be installed by crew because I'm not familiar with the model rented "
" Second time renting. Nice experience. "
Overall Value: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PORTO, PT - Reviewed by CARLOS - 24 June 2018
" very good and smooth. "
" Very nice experience. I've booked a Smart and I've got a MErcedes Benz CLA at the sime price. "
Overall Value: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 10