THRIFTY GERMANY Car Rental Reviews

MUNICH, DE - Reviewed by SIMON - 01 July 2025

" - "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 6
Condition of the Vehicle: 8

MUNICH, DE - Reviewed by KONSTANTINOS - 18 March 2025

" n/a "

" n/a "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by YONI - 17 March 2025

" we did not pick the car as our flight was cancelled due to the airport strikes in Frankfurt. we cloud not cancel the order as it was after 48 hours notice (36 hours). we did not get any refund. the customer service told us that maybe if we put another than maybe we can have a refund. we did so (US6339885) but did not get any refund. we paid twice for an order. "

" we did not pick the car as our flight was cancelled due to the airport strikes in Frankfurt. we cloud not cancel the order as it was after 48 hours notice (36 hours). we did not get any refund. the customer service told us that maybe if we put another than maybe we can have a refund. we did so (US6339885) but did not get any refund. we paid twice for an order. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 2
Condition of the Vehicle: 2

FRANKFURT, DE - Reviewed by MILTON LUIZ - 08 January 2025

" Auto europe is great, thrifty/hertz is disappointing. "

" There is no employee at drop off and the parking is on the 10th floor of a parking building. On top, I've been charged over 500€ for damages that I am not aware of and they didn't even send me further explanations or pictures of it. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by DANIEL - 03 January 2025

" I plan to use Auto Europe from now on when I travel to Euro. Everything about the process was smooth and efficient. Communication was great. And, the value delivered was (is) beyond exceptional. "

" The rental experience was great. The car was in great condition, but no one had charged the hybrid battery is some time. Other than that, the car was Lynk & Co, and it had some software glitches and quirks that took some getting used to. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

MUNICH, DE - Reviewed by KASPARS - 18 December 2024

" I rent a car and make payment with maximum level of insurance, but hertz reserved money close to 1000EUR. In previous trip to Lisboa Autoeurope rented me car,based on my first payment. May be more easy withold all price of car -aprox 25000. "

" May be thrifty is ok, but all relations are via hertz. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 4

FRANKFURT, DE - Reviewed by MYLAN - 15 December 2024

" Everything was seamless. A very good experience from pick up to dropoff "

" Everything was seamless. A very good experience from pick up to dropoff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by CHEN - 07 December 2024

" Thrifty is located at the Hertz stand at FRA which took us a while to realize. This was in the small print of autoeurope and nit clear. "

" Had to wait an hour to get the car "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUSSELDORF, DE - Reviewed by MIKKO - 29 August 2024

" Easy "

" Long time to wait, no any information after drop-of. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DORTMUND, DE - Reviewed by MOHAMED SALAH - 18 June 2024

" Great experience "

" Great "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERLIN, DE - Reviewed by TOMAS - 17 June 2024

" overall experience was not bad, but offered cars and reservation costs was not normal. "

" Made a reservation for Jaguar XE, when i arrived it wasn't available. staff offered van although i said i was traveling alone, an electric car which i wasn't suitable for me and last alternative was fiat 500 which i took, because i had no other normal options. car parking was full of other types of cars, so i my reserved car was given to someone else, staff could offer me a normal car, because i paid 30% more for Jaguar. "

Value for Money: 1
Efficiency of Counter Staff: 6
Expediency of Drop-off: 7
Condition of the Vehicle: 10

DORTMUND, DE - Reviewed by KONSTANTIN - 15 June 2024

" It was convenient to book the car with Autoeurope- I use it many years "

" Very nice staff, fast process getting car, fast return "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by JOHAN DAVID - 22 January 2024

" Very friendly staff. "

" Everything was great besides the fact that I had additional costs for traveling in Austria! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by HASAN CUMHUR - 14 January 2024

" Always best price and plenty alternative for car hire "

" Good and helpful staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STUTTGART, DE - Reviewed by ATHANASIOS - 18 December 2023

" Easy to book. "

" The reservation was handled by Hertz. I. The rental voucher set a reservation of €700 on the credit card. An amount of €1020 was reserved during the rental. II. The value of the voucher was €145.73, an amount of €94.06 was deducted from the receipt. iii. An amount of €55.64 was charged as an additional location fee, which was not mentioned at the time of booking. IV. When verbally asked on delivery of the car about the cost of fuel (as it had done about 150km. since the last refueling) I was told that this is set at 30-40% more than the current price. Given that the price is around €1.80/lt. (upon delivery of the car in Germany) a price of up to €2.80/lt. is considered acceptable by me. The price I was charged was €5.76/lt. or a total of €95.12 for 16.5 liters of petrol. "

Value for Money: 4
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by ISLAM - 01 December 2023

" Did not got any car. They did not have any car ready for me. "

" Did not got any car. They did not have any car ready for me. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

DUSSELDORF, DE - Reviewed by SAFAK - 26 November 2023

" Easy to take and drop off. "

" Very helpful staff, car has no bluethoot!! "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

FRANKFURT, DE - Reviewed by CATHERINE - 21 August 2023

" Absolutely awful - no response to emails and the criminality of taking this amount of money & not returning it is really awful "

" It is now almost a month since I rented a car with Thrifty at Frankfurt airport, at the time, there was a block of over €700 put on my debit card - this has still not been lifted!! I have emailed but had no reply. I find this absolutely unacceptable, and will be seeking legal advice. "

Value for Money: 1
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 8

MUNICH, DE - Reviewed by JUN HOE - 21 June 2023

" Please see above. Thank you so much. I wish to be contacted about the issue above. "

" Damage was discovered after return of vehicle. However vehicle was inspected without the presence of renter. Renter has no prior knowledge of the damage. As such, discovery of damage via email came as a shock. Process of identification of damage was not transparent. What assurances are provided that this damage was not inflicted after return of vehicle? "

Value for Money: 2
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 8

BERLIN, DE - Reviewed by NICOLAE - 14 May 2023

" Will use their service again for sure! "

" All good, highly recommend! "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 9

DUSSELDORF, DE - Reviewed by POLAD - 15 April 2023

" I have stated everything above "

" 1. I am deeply disappointed with your Autoeurope company, because due to the strike on March 27, my flight was postponed 1 day later, and you forced me to cancel the reservation, while fined me 125 euros. It's unfair and it's obvious. 2. On March 28, THRIFTY gave me a car that broke down after 100 km. ADAC could not fix it and took the car on a tow truck. As a result, I was given another car. But I lost 1 day of my vacation. Outcome: Evaluate this situation for yourself and extrapolate to yourself, and then express your dissatisfaction with ordinary folk phrases. "

Value for Money: 1
Efficiency of Counter Staff: 4
Expediency of Drop-off: 5
Condition of the Vehicle: 1

FRANKFURT, DE - Reviewed by MARTIN - 23 March 2023

" the staff gave me better car "

" the car was exellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by JOSE - 15 January 2023

" The platform should indicate which insurance is due and what not. "

" En general rent a car company's should be more clear at the time they inform about renting conditions. When you get to the counter to pick up the car... Always try to mixed up the terms in order to sell more insurances... And many times say that must be taken... Otherwise won't rent the car... "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 8

MUNICH, DE - Reviewed by MICHAEL - 04 January 2023

" Renting with Auto Europe for years. Always great service & cost. Thrifty a bit shifty "

" Understaffed & inefficient at desk. I asked for one additional driver and no other add ons. Yet the bill from Hertz shows damage waiver €36, Theft protection€18, plus location charge,road tax, cross border fee.My voucher from Auto Europe was €525.59. Extras were €148.05 (included additional driver). Man at desk had limited English, etc. Thrifty not good "

Value for Money: 4
Efficiency of Counter Staff: 3
Expediency of Drop-off: 9
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by KORAY - 06 June 2022

" There is a communication problem between Autoeurope and final rental company. Rental company doesn't accept anything if something happens bad. I never recommend Autoeurope to anyone because of that! "

" I rent a car arount 387 EURO for 5 days and the deposit was 700 EURO. That's unbelievable. Also I rented car from Hertz not THRIFITY because Hertz and THRIFITY is belongs to each other. but the company wasanother brandname. Also Hertz asked me to make full insuarence but I also rented car with full insuarence. If something happens to the car Hertz told me that: Hertz will charge you everything and you will get in touch with AutoEurope for return payments. That's not good! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HAMBURG, DE - Reviewed by ALEX - 25 May 2022

" Easy as always! "

" This Thrify location was very professional and efficient. No problems at all! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by TONIS - 13 March 2022

" The car had multiple damages when it was given to me. The conditions in a crowded parking lot did not give me a possibility to find one more undocumented scratch. That was found in different conditions when the car was returned: more light and space around car. I was charged for the damage I did not cause. I have filed a complaint with Hertz. Unpleasant experience. "

" The counter staff was friendly (HERTZ) "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MUNICH, DE - Reviewed by TEODOR - 22 February 2022

" Super ! "

" Super ! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by JOAQUIM - 16 February 2022

" Bad experience. Paid 151€ to rent the car for two days and after the delivery, they charged me an extra 213€ with all sort of fees that were not disclosed at all at the time of pickup. The staff at the airport offered me an extra cover and told me I would be paying 36€ for it. By the time I delivered the car, an extra 213€ in fees was charged from my Credit Card. When I called them to explain why, I received explanations such as: Local service fee because I bought the extra coverage at the airport, another extra fee because it was at the airport (this was the explanation and take notice that I picked up and delivered the car at the airport), extra fee because I crossed a border with Austria). Be aware that these fees were sizeable, all above 50€ each. When I asked for more details or a reasonable explanation, they told me it was in the contract. I felt scammed. "

" Bad experience. Paid 151€ to rent the car for two days and after the delivery, they charged me an extra 213€ with all sort of fees that were not disclosed at all at the time of pickup. The staff at the airport offered me an extra cover and told me I would be paying 36€ for it. By the time I delivered the car, an extra 213€ in fees was charged from my Credit Card. When I called them to explain why, I received explanations such as: Local service fee because I bought the extra coverage at the airport, another extra fee because it was at the airport (this was the explanation and take notice that I picked up and delivered the car at the airport), extra fee because I crossed a border with Austria). Be aware that these fees were sizeable, all above 50€ each. When I asked for more details or a reasonable explanation, they told me it was in the contract. I felt scammed. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BERLIN, DE - Reviewed by CHRISTIAN VILGAARD - 04 June 2020

" Good comparison of offers "

" Car wasn't what I expected. I booked a Jaguar and got an Alfa Romeo. I booked GPS up front (0€) and they added the cost "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 4
Condition of the Vehicle: 5

GOETTINGEN, DE - Reviewed by JOAO - 20 March 2020

" Ampliação de contrato, feita nas mesmas condições do prazo inicial. Apesar das dificuldades com a viatura e sustos iniciais, depois da habituação, correu bem. Operadores eficientes. Condições correctas. "

" desconfiança inicial / desconhecimento e dificuldades (pedido carro manual, fornecido automático, por dificuldades de stock) ultrapassadas com a ajuda do operador. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 9

MUNICH, DE - Reviewed by VALLO - 10 March 2020

" You promise is that if I pay full sum, there will be not additional costs unless I agree. "

" I made reservation and payed full sum beforehand. Still they charged additionally 53 eur . It is 1/3 of sum. No explains. "

Value for Money: 3
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BERLIN, DE - Reviewed by RENARS - 19 February 2020

" I like autoeurope, and next time again take car there,but never again thrifty. "

" Its nightmare... we can get vehicle about 3 h . and we have little baby ... I'm never take thrifty again , and when I call to autoeurope, to help with situation, they told we can't do anything... I'm disappointed! because always with autoeurope it's be fine, but not this time ! And they take deposit not max 700 eur like it's say in contract but 771. And now it's 4 days, and they still not charged back that money. "

Value for Money: 1
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 9

FRANKFURT, DE - Reviewed by URMAS - 10 February 2020

" see my comments in point 3 "

" Hi, the main problem we encountered was the pic-up at the Frankfurt airport. Both terminals ( 1 and 2) were specified on the voucher as pic-up places. We went to terminal 1, but it turned out that we should instead go for pick-up to terminal 2. All this took about an extra hour. Could you be in the future more specific about pick-up details. Otherwise the staff was friendly and everything went nicely. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 10

MEMMINGEN, DE - Reviewed by GABRIEL - 27 January 2020

" If this feedback is for real I'd like to know what meassures will you take with Ricardo so you will fix this... If I don't hear from Auto Europe I will never use your services because I feel I wasted my time helping you. "

" The customer service guy Ricardo - was focusing on blaming and makeing me feel guilty for not reading the voucher before calling him instead of fixing and/or helping with the case. The voucher was not available as the system was down so he was insisting on saying that I should have read the voucher before. This tereatemnt made me give up asking for help which made me feel vulnerable and not informed (he was the only one with the information considering that the system was down). Very bad experince because of one person. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

COLOGNE, DE - Reviewed by DIMITAR - 20 November 2019

" I do not have any documentation of billing and car back confirmation ! There was too many unexpected additional payments , that not mentioned at the booking voucher . The price became more than 2 times more than paid with voucher . "

" I do not have any documentation of billing and car back confirmation ! There was too many unexpected additional payments , that not mentioned at the booking voucher . The price became more than 2 times more than paid with voucher . "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 9
Condition of the Vehicle: 9

MUNICH, DE - Reviewed by IOAN GHEORGHE - 18 November 2019

" I will come back to your services. "

" Very professionals, customer oriented. Thanks Thrifty. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STUTTGART, DE - Reviewed by VADIM - 30 October 2019

" I'm satisfied "

" Good! "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

STUTTGART, DE - Reviewed by RAYMOND - 08 October 2019

" I paid for a compact, but got a sub-compact. I dropped the car off 30 hours before the contracted time but got another charge on my credit card for an EXTRA "

" Counter staff told us they had no cars. Full stop. No cars. Sorry. I mentioned we had a reservation and that we expected to get a car. We were told we could wait. I asked how long? Was told they didn't know. We did get a car, but a class lower than reserved. We paid for a compact, but got a sub-compact. The car was not cleaned. We had no choice but to take it. "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by THOMAS - 25 September 2019

" Overall positive this time, but as I said above, I did not quite understand the final bill that I received. Also, my visa card was charged an extra amount of about US$815. Luckily, I have the funds. But other people may experience problems. All of this should be made very clear when the vehicle is picked up. "

" Everything was quite efficient, but I never understood the final bill, which was higher than I expected. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

MUNICH, DE - Reviewed by ANATOLIY - 16 September 2019

" It's fucking disgrace, your company didn't accept my card with money on it just because it's debet. "

" It's fucking disgrace, your company didn't accept my card with money on it just because it's debet. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MUNICH, DE - Reviewed by VLADIMIR - 23 May 2019

" 1 "

" 1 "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by ANGELA - 05 April 2019

" Everything was great except one part. I am very wary of any damage to the vehicle. I would prefer that a person be at the car so I can sign off on its condition by seeing it - not before seeing it. Also at the end, I dropped it off in the parking lot and returned the key to the desk in the station without anyone looking at it. They said they would email me within an hour, but I never received an email. I like things to be more complete and not left hanging when I return the car. "

" Everything was great except one part. I am very wary of any damage to the vehicle. I would prefer that a person be at the car so I can sign off on its condition by seeing it - not before seeing it. Also at the end, I dropped it off in the parking lot and returned the key to the desk in the station without anyone looking at it. They said they would email me within an hour, but I never received an email. I like things to be more complete and not left hanging when I return the car. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 10

MEMMINGEN, DE - Reviewed by ARDIJAN - 26 February 2019

" Very good experience in all kind of view! "

" I'm very satisfied with staff and predisposition to help! Hope to see you again ! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NUREMBERG, DE - Reviewed by MINTAUTAS - 26 February 2019

" The reserved sum is still locked. It's almost 4 days after drop off. Other issue was during pick-up. I should pay additional sum because of my trip to Austria, but during reservation it was mentioned that I'm planning go to Austria. These cost was on top of my expected trip costs. And in documents was writen that reservation will be smaller than it was done in reality. "

" The reserved sum is still locked. It's almost 4 days after drop off. Other issue was during pick-up. I should pay additional sum because of my trip to Austria, but during reservation it was mentioned that I'm planning go to Austria. These cost was on top of my expected trip costs. And in documents was writen that reservation will be smaller than it was done in reality. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by ARTURS - 14 February 2019

" The experience is very bad, because without explaining and notifying about the receipt of the car for an extra charge, after the already paid amount of the car after the car has been paid out, the rental fee of 152.43 euros, which is equal to the amount already paid at the reservation0157.43 euros, is additionally withdrawn. Very bad. "

" The experience is very bad, because without explaining and notifying about the receipt of the car for an extra charge, after the already paid amount of the car after the car has been paid out, the rental fee of 152.43 euros, which is equal to the amount already paid at the reservation0157.43 euros, is additionally withdrawn. Very bad. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 10

STUTTGART, DE - Reviewed by JUERGEN - 30 October 2018

" Was okay, a bit complicated to drop off. "

" Pushy sales staff that wants to sell all insurances with scare tactics. "

Value for Money: 8
Efficiency of Counter Staff: 4
Expediency of Drop-off: 5
Condition of the Vehicle: 5

FRANKFURT, DE - Reviewed by URMAS - 17 September 2018

" Yes! "

" I had got not the same class car as I ordered. I ordered Seat Leon or similar( VW Golf, Opel Astra, Peugeot 308, Ford Focus ...) but get Seat Ibiza similar Ford Fiesta. "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 5

MUNICH, DE - Reviewed by BESNEA - 05 September 2018

" I paid for an opel insignia and i receive a lower car, ford focus. "

" I paid for an opel insignia and i receive a lower car, ford focus. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

MUNICH, DE - Reviewed by BOGDAN GEORGE - 28 August 2018

" Very friendly staff, new/modern car, prompt drop-off. "

" Very friendly staff, new/modern car, prompt drop-off. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by JONATHAN - 21 August 2018

" Car was upgraded to a bigger one because the one ordered was not available, which was a welcome upgrade. However, we waited for 3.5 hours (three and a half hours) to get our pre-paid pre-booked car! Out of the 6 booths, only 2 were operating and there were lots of people in the Thrifty/Hertz booth. "

" Car was actually from Hertz not Thrifty (they share the same office it seems). Please see comments further down. "

Value for Money: 7
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by RONALD - 19 August 2018

" I've rented maybe 50 cars from you over the years. I like Autoeurope.de. But I am not in love with you. I've had small problems like this one, and bigger ones with your rentals. I don't get very good support from you when a problem does occur. You focus on customer service. But I've learned that the rental car companies are your true customer, not me. I stay with you because usually the rental terms are clear and the rates are generally the best. Your service not so much. I've come to expect some surprise or little rip-off with every car I rent. I'll fight if it is too big. Otherwise, I just write it off. Rental car companies are basically crooks and most of the agents at the rental car counters are not very trustworthy. I never expect any real help from you on a rental problem. My feeling is that you are leanly staffed and have more important things to worry about than a problem a renter might have. I can't remember any occasion when you took my side. Usually, I just get a "form-letter" type email from you that tells me nothing of value. "

" The rental counter agent was very friendly and spoke excellent English. However, the reservation printout I received said I "accepted" all extra insurance when I accepted none since it was already included in my Supercover. He said that "accepted" means included. If so, the wording should have been "included", not "accepted". I got a double upgrade to a Ford S-Max -- a car that I am not familiar with. It turned out to be as big as a panzer. How am I supposed to park this car in a parking garage? Or drive it in small villages? Am I going to walk all the way back to the rental desk and start all over again to get a smaller car? No. I was under some time pressure. There was also an extra E53 charge for taking the car outside Germany. I saw this on my voucher but I never saw it when making the reservation. It only asked me if I would be taking the car outside Germany (we took the car to France and Luxembourg in addition to Germany). I feel this is nothing but a nuisance charge for the customer. The final charge on my credit card was more than E53 too -- it was more like E62. Maybe 19% VAT was added onto this. Who knows. Once they have your credit card, you are at their mercy. Am I going to fight with them over an extra E10? No. I've learned to accept this kind of nonsense from car rental companies. Of course, I got ripped off by Sicily By Car (Autoeurope.de) and got nowhere when I complained. Live and learn. "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUSSELDORF, DE - Reviewed by DRAGOS - 10 August 2018

" Autoeurope has very good insurance rates "

" the car was a bit dirty and ofcourse not a Jaguar. i was charge with 65.87 euro at the counter but I don't understad why, the travel outside Germany should be only 53.55 as per voucer (including VAT). Nevertheless considering that NL is 50 km away from Dusseldorf I find this charge a rip off "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 7

HANOVER, DE - Reviewed by VIKTOR - 06 August 2018

" OK "

" It was OK. I forgot to fill up, so I will see, what surcharge they will put for refilling. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by ROMAN - 03 August 2018

" all is well but, returned the car on July 31 early in the morning, the company promised to unblock money 736 euro in 2 days, but the money was not transferred to the card "

" all is well but, returned the car on July 31 early in the morning, the company promised to unblock money 736 euro in 2 days, but the money was not transferred to the card "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUSSELDORF, DE - Reviewed by CHRISTINE - 29 July 2018

" Great experience "

" Very Happy all satisfying "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10