TANGERINE PORTUGAL Car Rental Reviews

PORTO, PT - Reviewed by DYLAN - 10 August 2025

" - "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MADEIRA, PT - Reviewed by ALBERTAS - 17 July 2025

" Užsakant sumokėjau už visas papildomas apsaugas. O vietoje turėjau papildomai mokėti už apsaugas net 290 eurų. Neturėjau pasirinkimo, nes automobilio būklė apgailėtina "

" Gavau ne tą automobilį, kurio norėjau ir užsakiau. Automibilio techninė būklė prasta. Automobilis neišvalytas. "

Value for Money: 1
Efficiency of Counter Staff: 2
Expediency of Drop-off: 3
Condition of the Vehicle: 1

PORTO, PT - Reviewed by RAINER - 03 July 2025

" Overall a very good service "

" Very friendly, quick transfer from the airport, good car condition "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by CECILE - 19 June 2025

" No more comments "

" Brand new car, very friendly service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by BRUNO - 26 February 2025

" Very satisfied with it "

" Very well pleased for a first time, highly recommended "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADEIRA, PT - Reviewed by JACOBUS - 01 February 2025

" Good service with pick up at the airport. Nice people "

" Next time again Tangerine "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by ANA - 29 November 2024

" The usual of an intermediary, you know the conditions of the rental in advance, that is clear. But the communication between Autoeurope and the final agency is very basic, for example, it was not highlighted that my flight was landing close to closing time. "

" New company, very formal. The biggest inconvenient is that since it is not based in the airport it needs a shuttle and the working hours are more limited (only 8h to 20h). My flight arrived late and very close to 20h, and the shuttle did not wait for me. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

LISBON, PT - Reviewed by DAVID - 23 September 2024

" great staff, easy to deal with, great prices. "

" great staff, easy to deal with, great prices. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PORTO, PT - Reviewed by SERGE - 26 August 2024

" Excellent "

" Efficient servicing, car was the one selected and was very clean. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 10

LISBON, PT - Reviewed by MARTIN - 11 August 2024

" Z informacijami in skrbnostjo z vašecstrano sem zadovoljen, nezadovoljen pa sem, ker vas vnisem mogel priklicati na telefon, da bi uredili pomoč na cesti. "

" Čeprav smo vzeli polno zavarovanje avtomobila brez odbitne franšize, ni bilo vključeno pomoči na cesti v primeru okvare ali nesreče, niti nadomestnega vozila. Poškodovano vozilo bi morali na svoje stroške pripeljati v njihovo poslovalnico! Rezervirali smo Ford Focusa, dobili pa Renault Megana. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PORTO, PT - Reviewed by NATASHA - 06 August 2024

" Always happy with Auto Europe. Good comparison of offers for car rentals, good offers for additional insurances and provide efficient assistance when needed "

" Even though it was a little difficult to spot the pick-up zone at the arrival in Porto, we are very happy with the service provided by Tangerine. Efficient and friendly staff, car in good condition. Nice and easy process "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by COSMIN - 15 July 2024

" - while waiting for pickup at the Faro airport many buses from other rental companies came and picked up their clients. After a while I called Tangerine and asked them to send the pickup car - at the Tangerine Faro location there was only 1 employee handling the clients 1 at a time. All this waiting added to a night long flight - at the time I was given the car I was given a damage report in Portuguese with only 8 items. Although I don't speak English I noticed numerous scratches on the car and I took pictures. Every picture has at least 3 scratches. I notified the employee and I was told I will be emailed an updated damage report. I should have refused the car but I waited way too long and everybody especially my kids were very tired. - I contacted |Tangerine by phone 2 days later asking the updated damage report because it was not sent to me as promised. I was told once again that I will receive it by email but again it was not sent. - I called again Tangerine several days later. The lady that answered told me she cannot do anything, I have to call the same number on WhatsApp. Nobody picked u the WhatsApp call but they sent me the damage report after asking for it on the chat. THis time the damage report had 9 items so it was not reflecting the state of the car. Although I had full insurance I didn't want to deal with pre-existing damage. - when I returned the car in Lisbon I was told the car is OK. - I was returned the deposit but I am still waiting to be refunded for gas and tolls. - "

" - while waiting for pickup at the Faro airport many buses from other rental companies came and picked up their clients. After a while I called Tangerine and asked them to send the pickup car - at the Tangerine Faro location there was only 1 employee handling the clients 1 at a time. All this waiting added to a night long flight - at the time I was given the car I was given a damage report in Portuguese with only 8 items. Although I don't speak English I noticed numerous scratches on the car and I took pictures. Every picture has at least 3 scratches. I notified the employee and I was told I will be emailed an updated damage report. I should have refused the car but I waited way too long and everybody especially my kids were very tired. - I contacted |Tangerine by phone 2 days later asking the updated damage report because it was not sent to me as promised. I was told once again that I will receive it by email but again it was not sent. - I called again Tangerine several days later. The lady that answered told me she cannot do anything, I have to call the same number on WhatsApp. Nobody picked u the WhatsApp call but they sent me the damage report after asking for it on the chat. THis time the damage report had 9 items so it was not reflecting the state of the car. Although I had full insurance I didn't want to deal with pre-existing damage. - when I returned the car in Lisbon I was told the car is OK. - I was returned the deposit but I am still waiting to be refunded for gas and tolls. - "

Value for Money: 4
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by JØRGEN - 11 July 2024

" Bad experience. We had to order a much more expensive car. "

" The shuttle bus did not show up. We have sent a reclamation to Auto Europe - but without any answer "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

LISBON, PT - Reviewed by VINCENZO - 06 June 2024

" excelent experience "

" smooth and easy rent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by VIESTURS - 04 June 2024

" Everything was fine! "

" Staff was helpfull "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by JAMES - 17 May 2024

" Drop off was a bit problematic. Only two staff on site dealing with customers. Had to wait in excess of 30 minutes before the driver intervened on my behalf and checked over my car. "

" Couple of things to comment on. Arrived at car park 4 at Faro airport as instructed. No obvious place for collection by Tangerine or what vehicle looked like. Spoke to one of the other drivers who advised to look out for a white minibus with Tangerine logo on the front bonnet. Rang Tangerine to advise I was at CP 4 for collection. No answer on phone just a recorded message in Portugese!! Fortunately, the pick up mini bus arrived shortly after "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 3
Condition of the Vehicle: 10

PORTO, PT - Reviewed by MAARTEN - 09 May 2024

" The insurance is expensive though the car was a good price. Make sure you check the opening hours prior to booking. A rental service at the airport is much more convenient "

" The car rental place was closed upon arrival. We didn't get the opportunity to pick up our car till the next day. All phone numbers were switched off and after taking a taxi to the rental location it was closed. "

Value for Money: 1
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 8

FARO, PT - Reviewed by UNA - 04 April 2024

" Tangerine is the ultimate demonstration of a car rental company - and reinforces the belief that they are always trying to screw you. "

" There was nobody at the desk when I went to pick up the car despite having given my arrival information when I booked the car. It took two phone calls and over 45 minutes for them to show up. When they did, there was €66 of additional charges that had to be paid on top of the rental cost - no mention of these when booking. I wouldn't recommend them to anyone. "

Value for Money: 6
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by BRUNO - 13 March 2024

" Auto Europe always delivers. "

" Recent car with great extras and great condition. Zero problems there. The drop-off and pick up were fast and efficient, just know the cars are far from the airport. Unfortunately, my car was limited in speed and sound volume, which must have been a wrong setting. Overall, highly recommended. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

LISBON, PT - Reviewed by BAHTISEN - 10 January 2024

" Very polite and helpful welcoming by employees. More professional team and car condition was good. I can prefer them easily for my next travel "

" Very polite and helpful welcoming by employees. More professional team and car condition was good. I can prefer them easily for my next travel "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

PORTO, PT - Reviewed by JANIS - 10 December 2023

" Supported explaining all the details of marking damages, as I opt out of extra insurance. Good experience! "

" Superb staff, also attention to details explaining everything. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by SYLVAIN - 01 August 2023

" overall ok "

" It took too long time to get the car the car, waiting in Lisboa airport then commutation to the rental office, then long paperwork process. Drop off more efficient. "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by CECILIA - 25 July 2023

" Except being far from the airport, it was a good experience. "

" They were efficient and professional. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by JOAO - 06 June 2023

" Excellent "

" Excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10