Auto Europe
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SIXT GERMANY CUSTOMER REVIEWS
- 7.3
- 8
- 8.5
- 8.3
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
SIXT GERMANY Car Rental Reviews
Average Rating for Sixt :
LEIPZIG, DE - Reviewed by LIVIU FLORIN - 11 September 2025
" Very good. "
" Very good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by KRISTINA - 18 August 2025
" Everything was smooth, thank you "
" All was smooth, except a second driver fee. It was different (bigger) than in Autoeurope voucher. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NUREMBERG, DE - Reviewed by RICK - 02 June 2025
" Agents in Nürnberg were fantastic, one of them walked us to the car!! Totally unexpected and appreciated. "
" Still haven't received final invoice, we returned the car early due to flight changes and want to confirm our bill was adjusted. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DORTMUND, DE - Reviewed by JENICA CRISTIAN - 29 May 2025
" Very good price "
" Instead of the car rented, am automatic one, I receive a manual car. Also I waited 30 minute for the car in the parking, because the car was not available in the pick up parking. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NUREMBERG, DE - Reviewed by RAANAN - 16 March 2025
" I'm still waiting for the resolvement of this issue. I bought FULL cover from you, so i expect to be compensated in full, should SIXT insist on charging me for the damage i did not cause. "
" after droping of the car, i received e-mail regarding a damage to the car, damage i did not cause. in the rental agreement I received upon picking up the car, mentions exiting damage. THIS IS EXACTLY THE SAME DAMAGE SIXT MENTIONED AS "NEW" IN THE RETURN RECEIPT! I did not hurt anything or touched anything during my rent. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KARLSRUHE, DE - Reviewed by GONZALO - 06 February 2025
" In terms of car use, experience was successfully. After returning the car, everything turned awful "
" Even i rented the car with highest coverage, small crack appeared in windshield accidentally and they are demanding me 1100 euros in reparation cost which is inadmissible "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
MEMMINGEN, DE - Reviewed by ALEKSANDAR - 12 December 2024
" Excellent service "
" Just perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by ANUJ - 04 October 2024
" AutoEurope always my 1st choice, and has delivered again "
" Quick and efficient pickup, no pushy attempts to upsell Very prompt dropoff Very convenient pickup and dropoff depot locations "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FRANKFURT, DE - Reviewed by MAYA - 22 July 2024
" Great experience ! "
" the counter person at Frankfurt airport was excellent!!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HAMBURG, DE - Reviewed by JOHANNES - 08 July 2024
" As described above, when I was late for my pick-up at Sixt, the company informed me that I had to deal with Auto Europe directly. Unfortunately, when I called Auto Europe in this time of need, I was told that there was nothing that could be done for me, and that I should have read the fine print, and that it was clear that this is a non-refundable booking and that nothing can be done for me. I was in disbelief that more than 500 Euros would just be down the drain, but when I repeatedly asked the Auto Europe assistant to help me, he said things like "you are not listening to me" and "you should have been there on time". Extremely unhelpful and condescending. I had paid, and I knew that it wasn't the fault of Auto Europe or Sixt, but I expected to be able to get some help, to get another car, or to pay a bit extra to get a car, or to get some money refunded. But nothing. My 500+ Euros were gone, and I had to make last-minute travel arrangements which cost me a ton. "
" I rented this vehicle through AutoEurope, with a pick-up time of 10.30am on a Sunday morning. Unfortunately we were delayed, and when we were on our way to the rental location at 11.40, I saw on Google that the Sixt location would close at 12.00. I knew right away that we would not make it in time to the location, so I called Sixt to say that we would be there at around 12.05 or 12.10. Unfortunately, Sixt informed me that the location would be closed and that they would not be able to assist me, and that I would be treated as a "no show" since I will not be there before the closure of the office, AND because I did not book through Sixt but rather through Auto Europe. So I was told to deal directly with Auto Europe on this. I immediately called Auto Europe, but the person that answered the phone was extremely unhelpful and very rude, telling me that it was my fault and that there was nothing he could do for me. I asked him to move the rental to another location (one that is open) but he said he could not do that. He said I had to deal directly with Sixt on this (but Sixt told me that I had to deal with Auto Europe, since my contract was with Auto Europe). After some back and forth, and with Auto Europe refusing to do anything to help me (even though I paid more than 500 Euros for the rental), I went to another Sixt location, but they also confirmed that since my contract was with Auto Europe, they would not be able to help me. In the end, I did not get a rental car from Sixt, and my 500 Euros were lost. Since I needed a car that day, I had to find alternate arrangements. I will likely never use Auto Europe or Sixt again, since this level of customer support is simply appalling. Travel delays are not uncommon, so to be this inflexible is simply not okay. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
MUNICH, DE - Reviewed by KAUSTAV - 30 May 2024
" Dear AutoEurope Team, Please note this below compliant and refund request with regards to the below voucher nos. that we had booked with AutoEurope. 1. VOUCHER - #21023382 (Driver Name : KAUSTAV MUKHERJEE) 2. VOUCHER - #21023218 (Driver Name : HARSHWARDHAN SHYAM) For the first voucher above (VOUCHER - #21023382), we were able to pick up the car as booked, although we were told that this booking includes only basic protection (insurance) while we had booked for Full Damage Protection with Breakdown Cover. Hence we had to pay extra for Full Damage Protection and Breakdown Cover at the SixT Counter on the top of Basic Protection. For second voucher (VOUCHER - #21023218), we were told that this voucher has been cancelled by AutoEurope. However, SixT were unable to provide any proof towards such cancellation, since the booking was done through a 3rd party, they simply refused to acknowledge the voucher and asked us to deal with AutoEurope directly regarding the same. Due to pressure of time and prevailing circumstances, we were left with no option but to directly book a vehicle with SixT on the spot. As a result, we had to book a much larger vehicle than what we needed at a much elevated price, completely out of our own pocket. We are extremely concerned with such harassment at the last minute, let alone the financial burden that we had to bear due to such mis-communication or whatever issue that led to such a problem. I am attaching here both the vouchers that we had booked (For the 2nd voucher #21023218, the driver's name was changed to Harswardhan Shyam later on, hence not reflected in this pdf) initially with AutoEurope, and the rental agreements with SixT for both the vehicles that we have rented and used during our stay. We do know how you plan to compensate for the harassment that we had to undergo, but the least that can be done is to issue the refunds as we deserve, based on the attached information. Accordingly, we are requesting for the below refunds in this regard. Refund of the entire amount of the second voucher (VOUCHER - #21023218), which was reported as being cancelled by SixT but we did not get any refund to such effect. Refund the delta amount for Full Damage Protection plus Brekadown Cover, which AutoEurope has charged but SixT has again charged additionally (207.72 EUR as reflected in Rental Agreement RA_9506550139_en.pdf) for the amount as deemed appropriate. Appreciate your prompt response and action in this matter. We are taking this very seriously in terms of our feedback as customer directly as well as in other channels. Kaustav Mukherjee, Harshwardhan Shyam Note: We have already sent separate mail regarding this, please respond to the same and do the needful at the earliest. "
" Dear AutoEurope Team, Please note this below compliant and refund request with regards to the below voucher nos. that we had booked with AutoEurope. 1. VOUCHER - #21023382 (Driver Name : KAUSTAV MUKHERJEE) 2. VOUCHER - #21023218 (Driver Name : HARSHWARDHAN SHYAM) For the first voucher above (VOUCHER - #21023382), we were able to pick up the car as booked, although we were told that this booking includes only basic protection (insurance) while we had booked for Full Damage Protection with Breakdown Cover. Hence we had to pay extra for Full Damage Protection and Breakdown Cover at the SixT Counter on the top of Basic Protection. For second voucher (VOUCHER - #21023218), we were told that this voucher has been cancelled by AutoEurope. However, SixT were unable to provide any proof towards such cancellation, since the booking was done through a 3rd party, they simply refused to acknowledge the voucher and asked us to deal with AutoEurope directly regarding the same. Due to pressure of time and prevailing circumstances, we were left with no option but to directly book a vehicle with SixT on the spot. As a result, we had to book a much larger vehicle than what we needed at a much elevated price, completely out of our own pocket. We are extremely concerned with such harassment at the last minute, let alone the financial burden that we had to bear due to such mis-communication or whatever issue that led to such a problem. I am attaching here both the vouchers that we had booked (For the 2nd voucher #21023218, the driver's name was changed to Harswardhan Shyam later on, hence not reflected in this pdf) initially with AutoEurope, and the rental agreements with SixT for both the vehicles that we have rented and used during our stay. We do know how you plan to compensate for the harassment that we had to undergo, but the least that can be done is to issue the refunds as we deserve, based on the attached information. Accordingly, we are requesting for the below refunds in this regard. Refund of the entire amount of the second voucher (VOUCHER - #21023218), which was reported as being cancelled by SixT but we did not get any refund to such effect. Refund the delta amount for Full Damage Protection plus Brekadown Cover, which AutoEurope has charged but SixT has again charged additionally (207.72 EUR as reflected in Rental Agreement RA_9506550139_en.pdf) for the amount as deemed appropriate. Appreciate your prompt response and action in this matter. We are taking this very seriously in terms of our feedback as customer directly as well as in other channels. Kaustav Mukherjee, Harshwardhan Shyam "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
DUSSELDORF, DE - Reviewed by ISAAK TONY - 18 April 2024
" Paid more ...for less car "
" I booked and paid a Mercedes e class and I got Audi q3 "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by OTTAR - 12 January 2024
" Easy "
" nice "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by ABDULLAH - 27 November 2023
" All good. Just one suggestion: better signage for returning the vehicle at the Genwva airport. It was a bit confusing and it was quite a long walk to the terminal with luggage. "
" Excellent support and service. Seamless with no hassle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by CHAIM - 02 September 2023
" The experience with Sixt was bad. "
" Sixt charged extra money for crossing the boarder to Austria, however when we had a problem with a punctured tire, which was received in this condition from Sixt, the rental company didn't provide any assistance to help us to replace the car in Austria. Sixt put us under danger when we had to drive 300km from Austria to Munich with a punctured tire! When the car was received, the fuel tank was 3/8, and we returned the car with more fuel 4/8. Despite this we were charged 135Euro + VAT for the missing fuel. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 5
REGENSBURG, DE - Reviewed by CHARLES - 25 August 2023
" Overall we were very pleased "
" The only difficulty was finding a gas station in Munich and finding the drop off in the main train station. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COLOGNE, DE - Reviewed by ROMAN - 24 July 2023
" it was great service as out of the time. "
" the Gentleman at check in wa excellent, helpful and very kind "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by SAPAVOOT - 21 April 2023
" No "
" Sixt charge me a lot of money. I want to know retail!!!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
BERLIN, DE - Reviewed by TIHO - 12 April 2023
" Usually good choice cars at competitive prices.usually. excess refunds, unlimited mileage and full insurance are key to me using. Need better discounts for loyal long term customers. "
" Car was dirty inside and out including bird droppings. Counter man did warn me in advance but could say why. He said he would talk to manager about discount but so far no credit has been given. Drop off was strange.no staff to hand over the car to for wg condition check, fueling check, time, mileage check, just an empty garange. I left keys in drop box. Road Signs to the rental return from airport approach roads are terrible making it difficult to find. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 3
DORTMUND, DE - Reviewed by ADRIAN - 10 February 2023
" Everything was ok. "
" Everything was ok. A minor minus for drop off. No one told me about key box. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by MATTHEW - 13 October 2022
" Excellent experience, will use again. "
" Everything was as expected. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by MONICA - 22 September 2022
" Very good overall experience "
" Very nice and patient "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NUREMBERG, DE - Reviewed by MARTIN - 20 September 2022
" no regular usb connectors for charging, only usb-c "
" everything was very smooth "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
HAMBURG, DE - Reviewed by ALEXANDER - 08 February 2022
" Easy process. "
" Pick up and drop was easy. Was in and out in less than 15 minutes each time. They also actually highlighted the exisiting damage on the car, compared to many other who wait for you to highlight it. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by PETRU LEONARD - 06 January 2022
" A good one "
" Sixt has ok staff. All was ok less the fact that I have rent ski racks and the roof was sunroof so it was very stressing for us. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
WEEZE, DE - Reviewed by ANDRII - 07 October 2021
" I still have not received a refund of my deposit funds. Please contact the rental company so that they return 300 € to me. "
" I still have not received a refund of my deposit funds. Please contact the rental company so that they return 300 € to me. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WEIMAR, DE - Reviewed by ENRICO - 16 December 2020
" Finding the best deals was easy using AutoEurope's system. Opting for the Super Cover option gives you peace of mind, and is much cheaper than getting the zero-deductible equivalent with the respective rental companies. "
" First time renting with SIXT Weimar, and it was certainly wonderful. My weekend rental got upgraded from an Economy sedan to a very comfy crossover. The car was very clean and ran very well (VW TROC) and elevated the driving experience from just convenient to memorable for me and my family. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by MARINOS - 10 September 2020
" Superb, easy to book, great price, amazing service! "
" Great customer service amazing cars! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERLIN, DE - Reviewed by KARIM - 14 August 2020
" I also had a very bad experience with auto europe, in the whole website it advertises for "free cancellation", even in the page of the van I was booking, was also says the same, when I asked the customer service for cancellation they said, for vans in july-august no cancellation. there was no warning in the booking page, even it said free cancellation. called customer service like 30 minutes after booking and they refused to cancel. I have no problem of the terms and conditions, but it shouldnt be written under the van I am renting free cancellation, but in the terms page, page 5 it says no cancellation "
" Vey bad experience with the counter staff, she told me that my car doesnt exist and I have to make upgrade for just 26 euros and its better car, I agreed, and I asked her literally so how much and when I will pay the rest of money, she replied: "it's just the 26 euros and will be paid at the end". I took the reciept and didnt read it carefully, and the 26 euros was per day not in total. so my car doesnt exist and I have to pay 200 euros extra "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 8
MUNICH, DE - Reviewed by SINA - 16 June 2019
" At all i recomend sixt to others "
" Drop off was unclear I make car tank full & sixt emploee mentioned all things is ok and i sign Then in sixt email they mentioned 7/8 is full!!!!! "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 2 Condition of the Vehicle: 10
FREIBURG, DE - Reviewed by JACOB - 13 May 2019
" On this same trip I rented 2 cars through Drivenow, with Enterprise and Budget, and both of those experiences were much better "
" Firstly the collection point address provided by AutoEurope for Sixt in Freiburg was incorrect. Sixt staff was completely unapologetic. My booking was for a Mercedes A class or similar - compact. I received a VW Golf Station wagon, not at all compact and not similar to an A class Mercedes. The drop off address in Munich provided was also wrong, wasting time and money going into paid parking lot where the return address was supposed to be. "
Value for Money: 2 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 7