Auto Europe
- North America
- Central America
KLASS WAGEN PORTUGAL CUSTOMER REVIEWS
- 5.8
- 4.9
- 6.6
- 6.9
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
KLASS WAGEN PORTUGAL Car Rental Reviews
Average Rating for Klass Wagen :
LISBON, PT - Reviewed by JESPER NORMANN - 03 August 2025
" Same "
" They asked for ekstra money for insurance and made the situation very uncomfortable and confusing. We had allready bought a insurance through Auto Europe and they raised doubts about the value of that insurance "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 9
PORTO, PT - Reviewed by SERGIO - 04 May 2025
" Very bad experience. I arrived late at night with a broken leg and two young kids. The whole collection process took more an hour late at night although there was only one client before me. Staff staff was very slow not pleasant annd I was forced to pay extras that I did not request nor require. These extras were more expensive than the rental itself. The car I got was old (80 000km) with scratches all over. "
" I waited almost 45 min before a staff was available to start the check in process although there was only 1 person before me. Then I was forced to pay an additional insurance which I already had included in my visa contact. That extra insurance was more expensive than the price of the entire car rental because I had a debit card instead of a credit card. This is a total rip off and illegal procedure. You cannot force a consumer to get extra services that you do not require. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 6 Condition of the Vehicle: 5
FARO, PT - Reviewed by JOHANNES - 28 October 2024
" Teleurgesteld en uiteindelijk erg kostbaar. "
" - Lang moeten wachten op transport naar Rental Company - Lang moeten wachten bij Rental Company - Aanvullende verzekering moeten afsluiten terwijl dat al gedaan was bij boeking. - T-Roc met schade rondom (ramellende achterklep, pook los) "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 2
LISBON, PT - Reviewed by KEN - 06 October 2024
" Very terrible experience because of the treatment from the sales person. "
" The sales person was trying to "fear" us into buying the extra insurance. They produced grossly exaggerated penalty costs for any damage incurred. I will not use this company again. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
FARO, PT - Reviewed by ROMAN - 15 August 2024
" They gave us a car that was not the one we booked, there was no one to give the car to at the airport, then we found out that it had to be taken somewhere, this is the first time in our practice... if they indicated that the car should be returned at the airport, then they accepted it there. "
" I didn't like it, it was not clear where to look at the airport, nothing was written anywhere, then after 40 minutes it turned out that some bus under the bridge picks up and takes TV office. Well, in general, the organization is no good "
Value for Money: 4 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 8
LISBON, PT - Reviewed by ABDUL - 01 July 2024
" I would highly recommend them when hiring in Portugal "
" Fast, efficient service and polite staff. It took us about 5 minutes from start to finish. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by MOHAMED - 24 April 2024
" Good experience with auto europe but very bad with Klass Wagen. "
" Very bad service, they charge us scratches that exists before. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FARO, PT - Reviewed by FREDERIC - 30 December 2023
" The whole experience with Auto Europe and Klass wagon felt like we were being scammed. We were sold the excess insurance twice and of course have not been reimbursed for either. "
" The whole experience with Auto Europe and Klass wagon felt like we were being scammed. We were sold the excess insurance twice and of course have not been reimbursed for either. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 6
LISBON, PT - Reviewed by RICARDO - 10 December 2023
" Excelente "
" Excelente "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by ANGELA - 13 October 2023
" A partial refund took a very long time to process. "
" I didn't appreciate that the counter staff upsold me on insurance that they claimed my credit card company insurance would not cover when in fact it would. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
PORTO, PT - Reviewed by ALVINOS - 20 July 2023
" Excellent service "
" Very nice stuff especially the guy at the drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by ISRAEL - 21 June 2023
" Very Good "
" Very Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10