INTERRENT PORTUGAL Car Rental Reviews

PONTA DELGADA, PT - Reviewed by RUI - 21 December 2022

" Please confirm the needed insurance, the worst thing after a flight is to arrive to the destination and be confronted with conditions that you were not expecting. I just wanted to collect the car and go to the hotel, not having to discuss and manage a contract situation "

" On our arrival, we were told that the insurance that i have acquired, was not covering what was needed, that we acquired the minimum so i had to pay more 120 euros for 2 days of renting. I explained that I had already bought the insurance but the person told us that was not the one needed. Also the case a Renault Clio with 150K Km, smelled a lot to cigarrets "

Value for Money: 2
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 4

FARO, PT - Reviewed by VAIDOTAS - 14 July 2019

" Excellent "

" Excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by JAN-HENDRIK - 03 July 2019

" - incomplete information on Voucher about a fuel-deposit! I request you credit the money you received from me. I also request an apology and contact of a representative of autoeurope. "

" When I picked up the car, I was asked to present a credit Card for the deposit of €800. I did. Then, I was asked to present the Card again for a fuel-deposit of €220. THIS WAS NOT MENTIONED ON THE VOUCHER! Interrent blamed AutoEurope for this and instead of helping they fobbed me off to give you a call. My credit Card Limit was €1000, but I had three different Cards, €1000 each. Interrent insisted it to be the same Card! This is not mentioned on the Voucher or in the Terms and conditions of AutoEurope or Interrent! So it was impossible to do both Transactions. Cash as a fuel deposit was also not accepted. In order to achieve both, I had to insure the car (although it was insured over autoeurpe) for over 200€. So, instead of 150€ the car costed me 350€. Also, first desk-agent hardly spoke English, colleague was rude and contantly interrupted me. Only Manager knew how to deescalate and di a friendly Job, which did not Change anything. Terms and conditions of Interrent were only avail. in Portugese language. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 9

FUNCHAL, PT - Reviewed by MICHAł - 01 July 2019

" I was promissed an invoice and never got it! How can I get the invoice sent. "

" I was promissed an invoice and never got it! How can I get the invoice sent. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 10

LISBON, PT - Reviewed by JOSÉ LUIS - 23 May 2019

" Me cobraram taxa para carro a diesel pelo modelo ser a diesel. Informaram que não tinham daquele modelo a gasolina, ou seja, alugaram um veiculo que não existia. Minha opções eram pagar a taxa extra ou ficar sem carro. "

" Me cobraram taxa para carro a diesel pelo modelo ser a diesel. Informaram que não tinham daquele modelo a gasolina, ou seja, alugaram um veiculo que não existia. Minha opções eram pagar a taxa extra ou ficar sem carro. "

Value for Money: 2
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by BRANKO - 22 May 2019

" Good communication. "

" I was charged for tolls but with no cost specification, no invoice, just total amount. I asked for cost specification via Auto europe but haven't received it. That's totally unacceptable. "

Value for Money: 1
Efficiency of Counter Staff: 2
Expediency of Drop-off: 5
Condition of the Vehicle: 9

LISBON, PT - Reviewed by MATTI - 19 May 2019

" Easy to use, never a single problem. "

" After returning the car with full tank of fuel, Interrent has charged 93€ from my card for refueling. I have contacted them and waiting for the solution. Unfortunately this is not the first time this has happened. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by AVRAHAM - 01 April 2019

" Overall - ok Transfer was not good - more than 40 minutes "

" Service from the airport to the counter was not efficient. Took more than 40 minutes "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 10

LISBON, PT - Reviewed by MIRKO - 19 March 2019

" Awful experience!!! "

" I was rejected because my driving license was renewed one year ago and didn't get my money back. I came to rent a car with pregnent wife and then had to arrange alternative so that I can come on desired destination. In last year I have two times rented car in different agencies with same driving license. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

LISBON, PT - Reviewed by ANA - 20 February 2019

" No issues with Autoeurope, as always, I got exactly what I booked for! "

" The business is being ran by young people and you can feel the lack of interest from most of the staff. Despite the note to call them once you arrive at the airport, you do not have to, since the shuttle is circling around constantly. Check-in was a bit slow, speciallyt the car handover. Also, they tried to sell add-ins, like a diesel car, more insurance, this is normal, just be well informed before arriving at the agency, so you do not end up purchasing more than you need. Drop off can be very slow, be aware and go in with enough time. There was only a bad humoured girl checking the car condition, she was quite slow and there were already 3 cars waiting. Then you need to get the shuttle back to the airport, do not forget. The best of the personnel was the shuttle driver on February 4th, I believe his name was Daniel (?), great kid! "

Value for Money: 6
Efficiency of Counter Staff: 7
Expediency of Drop-off: 6
Condition of the Vehicle: 9

LISBON, PT - Reviewed by ASKO - 19 February 2019

" Very good price and service, easy-to-use website "

" Effort to sell us an unnecessary insurance was a negative experience. The car was worn out, beaten up and dirty. "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 9
Condition of the Vehicle: 4

LISBON, PT - Reviewed by MATTI - 11 February 2019

" Otherwise ok. "

" I had booked a car astra or similar. I got corsa, and was told it is in same group, did not agree, but because it was just two day rental did not care. This has happened with interrent before so beware. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by LUÍS - 22 January 2019

" Very good. to repeat "

" Very recommended "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by ANTONIO - 10 December 2018

" best value to rent a car in europe "

" i had a late night time, no comission charged after hours, very friendly staff at the end that was a problem with the transfer to the airport and a member of the staff offered to take us there "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

LISBON, PT - Reviewed by HEIKKI - 22 November 2018

" As described above, this was my worst experience after renting cars for many decades. Also, earlier InterRent has been OK. I have used it several times before. "

" After receiving the car and driving 10 km, the warning for low pressure in back left tire emerged. The tire needed refill during the cintrack, it leaked little, Also, it was clear that the car had not been cleaned and checked before giving it. It was dirty, there was almost no water for windshield wipers. Furthemore, the date for start of contact was wrong, and the fuel tank was supposed to be full. It was at 1/8 which I noted after 10 km driving. I filled the tank and complained to cs@interrent.es and sent a photo of the contract and the fuel bill to them. They replayed tellin that upon returning the car I should mention the incidence nr 1843886 and get the 7/8 worth fuel back. I did not get it, I was first told that I cannot get the money back. Then they said I should have come with 1/8 tank! Later, they told my case would be handled by their boss Nuno Martins who would send the money to my account next day. It did not arrive even on Tuesday. I am very disappointed with this matter, where I was first accused of wrong doing and the case could not be dalt at counter as cs@interrent.es suggested by writing: "we inform you that you need to take the receipt of the fuel to the office when you return the car, showing them the following incidence number: 1843886. They will handle there the case." Heikki A. Loikkanen, professor of economics, heikki.loikkanen@helsinki.fi. Finally, it was not AutoEurope's fault. "

Value for Money: 2
Efficiency of Counter Staff: 2
Expediency of Drop-off: 2
Condition of the Vehicle: 2

MADEIRA, PT - Reviewed by STEVEN - 13 November 2018

" Ok but not much of a help "

" Blackmail! They forced us to take an additional insurance or we wouldn't get any rental car. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

LISBON, PT - Reviewed by SUZANA - 09 November 2018

" Call center without experience "

" You could have transfer to terminal 2 More than 10minutes waiting for a transfer. "

Value for Money: 6
Efficiency of Counter Staff: 5
Expediency of Drop-off: 3
Condition of the Vehicle: 7

MADEIRA, PT - Reviewed by DEJAN - 06 November 2018

" To have a credit card, make a 1200 deposit without knowing and pay for insurance was such an awkward stuff to have at THE BEGINNING OF THE HOLIDAY. "

" It was unclear that you have to have a CREDIT card, to make a deposit for 1200EUR! or pay for the insurance. This is so rude and unprofessional. We never had that kind of problem. "

Value for Money: 1
Efficiency of Counter Staff: 4
Expediency of Drop-off: 8
Condition of the Vehicle: 8

LISBON, PT - Reviewed by BERTRAND - 04 November 2018

" Inter-rent forced me to take an extra insurance, as well as other customers. "

" Inter-rent forced me to take an extra insurance, as well as other customers. "

Value for Money: 1
Efficiency of Counter Staff: 4
Expediency of Drop-off: 6
Condition of the Vehicle: 4

MADEIRA, PT - Reviewed by PAVOL - 25 October 2018

" Auto Europe provided the best price and best cover conditions (zero excess). "

" I was very satisfied with the approach of Interrent staff, people there were really helpful, car in a good condition. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

TERCEIRA, PT - Reviewed by ADRIANA - 22 October 2018

" The worst car rental company ever, they will ask you for an insurance 4 times more expensive than car. Never again! "

" The worst car rental company ever, they will ask you for an insurance 4 times more expensive than car. Never again! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

LISBON, PT - Reviewed by GRYGORII - 17 October 2018

" I was disappointed because they really not in the airport But all other things went well "

" they are not in airport their bus is used to get office "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 7

LISBON, PT - Reviewed by ULDIS - 15 October 2018

" Also safety deposit could have been returned earlyer... "

" When receiving car, the front wind shield was dirty from the inside; Car had a lot of scratches - all around the vehicle. Few minutes after leaving parking place fuel tank was not full as it was written in the documents. I did not had time to return and to argue but this experience was not great! "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 5

LISBON, PT - Reviewed by TETIANA - 06 October 2018

" Very good! Some part of staff on pick-up stage - don't know English, it is better, if they will know it and can answer for some misunderstanding issues. Car was not perfectly clean, can be better, but not bad. "

" Very good! Some part of staff on pick-up stage - don't know English, it is better, if they will know it and can answer for some misunderstanding issues. Car was not perfectly clean, can be better, but not bad. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 9

PONTA DELGADA, PT - Reviewed by CARLOS - 20 September 2018

" Very Good and pleasant would not hesitate again to be a client. "

" FOR THE TYPE OF VEHICLE I HAD IT WAS GREAT. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by BARIS - 19 September 2018

" Good "

" Good "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 9

LISBON, PT - Reviewed by NICHOLAS - 18 September 2018

" Auto-Europe as a front end were OK, but as they sent me to Interrent I'm not sure I would use them again. "

" The car was not available for some time after I had checked in so we had to wait around unnecessarily. When we got the car it had a number of dents and scratches that were noted on the hire form, however when we dropped it off a rather unpleasant lady insisted that a dent was not there when we picked it up and was not interested in checking properly. Fortunately we managed to get another member of staff who took one look and agreed that the dent was part of previous damage in the same area. A rather unpleasant end to the hire period initiated by a lady who obviously just wanted to double charge for previous damage. "

Value for Money: 7
Efficiency of Counter Staff: 6
Expediency of Drop-off: 1
Condition of the Vehicle: 4

FARO, PT - Reviewed by GINTARAS - 17 September 2018

" Ok "

" Ok "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

LISBON, PT - Reviewed by JENNY - 11 September 2018

" AutoErope was fine, but I would. NOT recommended Interrent. "

" Some of the staff was rather unfriendly. There was a wait although there were very few people checking out. When I finally got the car, the tune up / oil warning light was showing. I mentioned it and asked for the oil to be filled. The unfriendly staff took the car for a few minutes and then returned & said it had been fixed. When I restarted the car the Warning light was still on. So I finally got another car, which was very dusty inside. By that time I had been there close to an hour although there was only 1 or 2 other people picking up cars. "

Value for Money: 5
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 1

PORTO, PT - Reviewed by ALEXANDRE - 09 August 2018

" Just because i made a mistake they charge me twice... Too bad to be true Auto europe never make a mistake ? This was unreal never hapenned in my life...horrible nightmare "

" The worst in my life Its the last time i ever rent a car Very unpleasante people talking to me and bad costumer assistency I will never recomend Auto europe for anyone "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

LISBON, PT - Reviewed by DIMITRIOS - 02 August 2018

" very pleasant "

" very pleasant "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

PORTO, PT - Reviewed by SCOTT - 31 July 2018

" The experience was adequate. I am still waiting for the money back from the booking on my account (962.90 chf) including deposit for the car and petrol. I gave the car back with a full tank and in full working order 6 days ago. "

" The experience was adequate. I am still waiting for the money back from the booking on my account (962.90 chf) including deposit for the car and petrol. I gave the car back with a full tank and in full working order 6 days ago. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 8

PORTO, PT - Reviewed by ISTVAN - 29 July 2018

" They always helped me if I had some problem and all were sold. "

" it was very hard to find them at the airport, a T-shirt with interrent could be helpful. "

Value for Money: 6
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PORTO, PT - Reviewed by LERMAN - 24 July 2018

" I use autoeurope.eu always renting a car in Europe. Excellent service, thank you. "

" Everything was ok. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by CARLA - 16 July 2018

" It was easy to use the webpage to do the booking and AutoEurope showed us good rental options. I am just disappointed with the company we ended up making the rental. "

" rented a car from Interrent from 24th June to 29th June 2018. I picked it up at 11pm at Lisbon Airport. After approximately 30 minutes of driving, my family and I were leaving Lisbon and a noise sounded in the car saying the engine was overheating and that I should stop the car. So I stopped the car and called the 24h assistance. After several callings and 2 hours of waiting, they send a taxi to take us to Algarve and a tow truck to take the car. We arrived in Algarve around 4 am on 25th June. We called the assistance again around 10 am to know what we should do about getting a new car. They offered to take us to a close rental place to get a new one, but since we did not want to delay anymore the plans for my parents anniversary that day we agreed on going there the next day, on 26th June, to get the car. So we ended up without having the car for one day due to this issue. In addition, I received two charges in two credit cards after returning the car: €42.79 were debited in the credit card I made the reservation and €77.05 was debited in the credit card I gave for the security deposit. When I returned the car, the man from reception told me the only thing they would charge me was €58 from the tolls. I chose Interrent to make the reservation of the car, because I thought it would be smooth, but I just had disappointment and trouble: with the first car, with the 24h assistance that left us for 2 hours in the middle of the road and gave us different information in each call, with the charges I was not supposed to receive after returning the car. "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 7
Condition of the Vehicle: 1

LISBON, PT - Reviewed by VALER - 08 July 2018

" Top "

" Top "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by CRISTIAN CLAUDIU - 04 July 2018

" Calls with AutoEurope are long minutes of waiting, when passing to customer service the line dropped. I requested AutoEurope to tell me what was the charge of 106.4 eur, I had to fill forms to probably get this information (that I got from Interrent). I was told I will receive detailed infos about extra costs, nothing so far. Charged with about 90 euros for cleaning the car, speachless. To take money is easy, but to be fair seems to be really hard. "

" Pick-up: we rented a 9 place car (because we were 8 persons), the pickup from airport could take only 2 of us, than we had to come back to the airport to pick the rest. I didn't have my driving licence with me (my fault), we wanted to change the first driver, they said they cannot do it and if we reach AutoEurope it will take about 2 hours. So we ended up paying about 60 eur more Car was not ready, we had to wait about 40 minutes to pick it up, the whole process took more than 1 hour, while the kids and wifes were left in the airport to wait. Car had mechanical problem from the begining, it was difficult to put in reverse and the clutch pedal was staying half way (problems that could have been noticed by Interrrent before). In a few days the problem got worse, we had to replace the car. This means 4 hours lost from our vacation, spending gasoline to bring the problem car and return. And probably charged also for cleaning this car, which was hard to manouvre in order to take it to cleaning elseware. On top of that, we were charged with almost 90 euro for cleaning the car, amount that is not in the contract (it was stipulated that if we not return the vehicle with the interior cleaned "a cleaning fee of EUR 15 EUR will apply"). Also this amount is very high for a cleaning I hope the extra charge of 90 euros will be solved, I cannot accept this rubbery "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 9
Condition of the Vehicle: 4

FARO, PT - Reviewed by GINTA - 27 June 2018

" Car was with lot of visible visible defects. The stuff of car rent only part of them mark at checklist but part not !!! Defects was described very poorly, no pictures. During drop of checking stuff said that we have made additional defects but it was not so. Defects was described at Portuguese, after asking description in English they said that it is impossible. They are pushing that we have made additional defects. Situation was unpleasant. I have asked for picture which shows previous condition of the car. But they said that supervisor not in place, at it is not possible. Very unprofessional company, no pictures of received car.They try to solve their problems by pushing other customers to pay for defects what they not made. "

" More or less ok "

Value for Money: 7
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 3

LISBON, PT - Reviewed by GORAN - 26 June 2018

" Overall, we had a very good experience and will likely use your company in our future bookings. Thank you. "

" There was a long que at the time of pick up of the car. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

LISBON, PT - Reviewed by LUCIA - 23 June 2018

" Wonderful "

" Perfect "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by JOAO - 21 June 2018

" Excelent "

" Excelent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by VASILICA-RALUCA - 12 July 2017

LISBON, PT - Reviewed by JOSE - 12 July 2017

" The worst rent a car experience ever, 2h waiting to pick up the car when the motto of the company is fast pickup. Forced to pay interior car cleaning, threatened to be charged 10x more on arrival, asked for via verde when it is stated 1.5? per rental and then get charged 1.5? per day, more than half an hour to return the car, staff driving the cars as if it was a racing track, bus to transport people back to the airport takes ages to pickup. Absolutely not using this service again "

" The worst rent a car experience ever, 2h waiting to pick up the car when the motto of the company is fast pickup. Forced to pay interior car cleaning, threatened to be charged 10x more on arrival, asked for via verde when it is stated 1.5? per rental and then get charged 1.5? per day, more than half an hour to return the car, staff driving the cars as if it was a racing track, bus to transport people back to the airport takes ages to pickup. Absolutely not using this service again "

LISBON, PT - Reviewed by MIHAI - 11 July 2017

LISBON, PT - Reviewed by DYLAN - 02 July 2017

" It's fine. "

" Picking up the car took too long, we also didn't know that we had to have our passports with us upon pickup so had to return to our accommodation to get them, they weren't satisfied with my International Driver's License. It's also been a month since my deposit was taken and it still hasn't been returned. "

LISBON, PT - Reviewed by JOHAN - 29 June 2017

" The booking was easy. "

" The waiting time to collect the car was approx. 1 hour. They tried to sell me coverage although they could see i already had done this via Auto Europe. Very annoying. "

FARO, PT - Reviewed by ODD HARALD - 18 June 2017

" Auto Europe is my prefered company to be used when I am searching for renal Cars. I have used them for many years, mostly for rental of cars in USA. "

" It started with 1 houer and 30 minutes waiting in the queue at INTERRENT in Faro. The peoples at the front desk was friendly and hard working, but when they have to use old system from the Stone Age, you have lost. It seemed to me that they had to registrate most of the details I had put into my request at Auto Europe. It took 15-20 minutes for each customers. Furthermore, They told me that the insurance only was valid for Portugal. Then, if any accidents, I have to pay 1500 Euro, even if I had payed for a waiver. It was told me that I had to reclaim the money from the insurance company. NEVER rent a car from this company, before they have changed their handling system. It took over 2H from I met at the office and to I was driving away!!! "

LISBON, PT - Reviewed by AOCHEN - 15 June 2017

" slow, hidden charges "

PORTO, PT - Reviewed by DIRK - 06 June 2017

" We are happy with Auto Europe "

" The car had 65000 km and was damaged from all sides . There was a technical electrical problem : there car was not running smoothly and there sometimes was an warning on the dashboard indicating an electrical fault . "

LISBON, PT - Reviewed by NORA - 02 June 2017

" Excellent service, Ive used it many times. The most competitive rates on the market. "

" efficient, reliable customer service operators. Great vehicles. No complaints :-) "

PORTO, PT - Reviewed by CARLOS - 24 May 2017

" Hi Dear, I want to give you the information, that I didn't pick up any car by Interent, because the condition wasn't the same that I paid by Autoeurpe, also they want to give me breack van when I hired one Golf. I was so upset that I refused the car and I walked out by foot. I paid in advance for a service I didn't get, how we do now with the charges? Can I get my money back? Best regards Carlos Gomes Show quoted text "

" Hi Dear, I want to give you the information, that I didn't pick up any car by Interent, because the condition wasn't the same that I paid by Autoeurpe, also they want to give me breack van when I hired one Golf. I was so upset that I refused the car and I walked out by foot. I paid in advance for a service I didn't get, how we do now with the charges? Can I get my money back? Best regards Carlos Gomes Show quoted text "

LISBON, PT - Reviewed by KRISTIJONAS - 17 May 2017

LISBON, PT - Reviewed by ALEXANDRU - 16 May 2017

LISBON, PT - Reviewed by MIA - 12 May 2017

" very affordable "

" little to slow at the pick-up, but the price is unbeatable. very affordable! "

FARO, PT - Reviewed by GEORGY - 10 May 2017

PORTO, PT - Reviewed by DENISE - 28 April 2017

FARO, PT - Reviewed by ANDRE - 22 April 2017

" Booking was smooth and easy! "

" Car return with a nightmare! arrived at 07.30 to bring my car back! No one available to do the paper work for 40 minutes! But the worth was the transport! Even explaining that tat my flight would live at 08.50, the driver refused the boarding of the shuttle bus to the airport! Working myself in the tourism Branche for an international companie, I just couldn't believe the attitude and the rudeness of this employee! I had finally to run to the airport with my luggage! I'm glad that Faro has a choice or car rentals, Interrent lost a frequent customer! Shame that a single person can distroye the image of a companie In a few seconds! By the way, the person checking me in did a great job! "

LISBON, PT - Reviewed by LUJZA - 20 April 2017

" Car was new, everything was ok, nice staff, just GPS need to update routes "

FARO, PT - Reviewed by MARCIS - 18 April 2017

" I have used your services for a very long time, but it was the last one. I fell like I'm robbed. I have reserved car for 134.28 EUR with super cover insurance and thought that I don't need to pay additionally. Finally I have paid 409.64 EUR on top of it. I really can't understand why?? Ok, I took a baby seat, it is 80 EUR. By email I get info that I can travel to Spain. In office I paid 30 EUR for it. It wasn't possible to do changes in my reservation when I had more than 48h before it. Very slow responses by e-mail. I'm consulting with my lawyer. "

" Never again. "

FARO, PT - Reviewed by MARCIS - 18 April 2017

" I have used Auto Europe for long time, but will never do it again. I did this 1 day reservation, just because I wanted to change my other reservation, but haven't get help from Auto Europe and Interrent. Finally, when I get at the rental office I have changed my other reservation and this one I didn't use, just lost my money. "

" Very slow answers on e-mail. I was redirected to Auto Europe, but Auto Europe can't help if there is less than 48h before the reservation. "

LISBON, PT - Reviewed by IONESCU - 18 April 2017

" Good price, great services. "

" Availability, good price, great cars, customised services, fast unblock of the amount, very good english speaker, Totally recomend. "

PORTO, PT - Reviewed by PIERRE - 14 April 2017

" problems with pick up 4 phone reminders more than half an hour waiting inside the airport "

FARO, PT - Reviewed by WALTER - 10 April 2017

" ik kon bij het boeken geen all-risk aanvinken, bij gebrek hieraan heb ik glassschade aangeduid ook heb ik gps aangevinkt op de voucher staat enkel het totaalbedrag vermeld, geen details van de verschillende onderdelen betalen kan met een creditcard op een andere naam, maar bij het huren moet deze dan wel als extra bestuurder opgegeven worden, natuurlijk tegen extra kosten! "

" trage verwerking van alle gegevens geen verrekening van reeds betaalde verzekering/gps parking zo vol dat uitparkeren erg moeilijk is vw golf of simular = Skoda Fabia ~)?? "

LISBON, PT - Reviewed by GORAN - 31 March 2017

" Incredible system and quality. "

" Very quick and dynamic team of emloyees. "

LISBON, PT - Reviewed by MATTI - 19 March 2017

" Quick pickup and drop of, no hassle whatsoever. Only thing what makes me wonder was that I had booked Renault Megane or similar and was given Seat Ibiza. Not in the same category in my mind, but maybe in Interrents mind. "

FARO, PT - Reviewed by SALLY - 13 February 2017

" Pick up/transfer good. Only negative was arriving at 7am, though estimated arrival time 0730, to find office staff only arriving at 0730, so myself and 2 others had to wait whilst place opened up. Not very professional.as above "

" As above "

LISBON, PT - Reviewed by MARIO - 27 January 2017

" The car rental is on a full-to-empty basis which is an absolutely ridiculous practice by the car rental companies. Over and above the fuel used (which I paid, naturally) a hidden fuel surcharge of Euro 23 spoils the experience. This is misleading and dishonest. I will not use Auto Europe again. "

" Service was great. the cars aren't the newest but the service was flawless including the shuttle service. "

LISBON, PT - Reviewed by GONCALO - 03 January 2017

LISBON, PT - Reviewed by KARMEN - 02 January 2017

FARO, PT - Reviewed by HEIKKI - 28 December 2016

" the whole rental went very good even changes to rental time. "

" Everything good. Very good service and quite fast pick-up and drop-off. Nothing to complain. "

FARO, PT - Reviewed by JESSICA - 25 October 2016

" There were hidden from fees I was unaware of until after booking. The final price was almost double what was advertised. "

" They were friendly and provided a great car. Was not happy that tnhey charged 10? for the shuttle which drove you 500m "

FARO, PT - Reviewed by ANDRE - 12 October 2016

" Never had any problems so far! "

" Smoth and efficient rental procedure "

LISBON, PT - Reviewed by INDREK - 08 October 2016

" Smooth service "

" Smooth service and car was excellent "

PORTO, PT - Reviewed by DAVID - 02 October 2016

" staff very un organised also they wanted money for the shuttle from airport to their depot this is not really on as it says the car is collected at the airport and willing to except that the relocate to outside but to charge for the bus there sorry that is not on and when we got there no one seemed to know what to do also when we were returning the car we did not have a return address as none of their paperwork has the depot address on it "

FARO, PT - Reviewed by CAITRIONA - 10 September 2016

" Directions for meeting car hire company were incorrect. We had to make 2 phone calls and lost at least 45 minutes of time due to the fact that these directions were incorrect. There are refurbishments taking place at Faro airport and this was not taken into account when giving us directions as to where to meet the representative of Interrent. "

" I feel that it is unreasonable to charge €10 for the shuttle bus. I prefer to have a fully inclusive price when booking my rental car . Otherwise, we were quite happy with Interrent. "

FARO, PT - Reviewed by BERGEN - 03 September 2016

" At more than 8 euros, the transfer charge from the airport a few hundred to the rental office is exorbitant. "

LISBON, PT - Reviewed by FEDERICO - 01 September 2016

LISBON, PT - Reviewed by RANDY - 25 August 2016

" Unfortunately it was a busy day at interrent Lisbon and we had to wait 2 hours in their garage to finally get checked in and get our car. The car was nice and no problem and returning it plus airport shuttle was quick. "

" Other than the 2 hour wait to get checking in and get a cat everything else was good "

PORTO, PT - Reviewed by GEORGES - 22 August 2016

LISBON, PT - Reviewed by BASTIDE - 16 August 2016

" J'ai réserver ma voiture pour 14h et je n'ai pas pu l'obtenir avant 16h du fait d'un manque d'organisation du personnel. De plus j'ai pris une option pass télépéage pour 1.50E alors que celui-ci n'à pas fonctionné, j'ai payé chaque péage par carte de crédit et pourtant l'option m'a tout de même était facturée! "

" J'ai réserver ma voiture pour 14h et je n'ai pas pu l'obtenir avant 16h du fait d'un manque d'organisation du personnel. De plus j'ai pris une option pass télépéage pour 1.50E alors que celui-ci n'à pas fonctionné, j'ai payé chaque péage par carte de crédit et pourtant l'option m'a tout de même était facturée! "

FARO, PT - Reviewed by MICHELE - 14 August 2016

FARO, PT - Reviewed by FILIPE - 13 August 2016

" TOP, "

" Very Satisfied "

FARO, PT - Reviewed by MICHEL - 01 August 2016

" after we booked a car, we were called by auto europe about the fact that the rental company was not willing to go for the 'one way'. However de employee of auto europe gave us imediatly a good alternative with an other car rental. "

" it was hard to find them at the airport. There realy was no one with an hand held sign opposite the post office, as mentioned in the voucher. The way we we helped at the office, however was fine. To return the car (n Lisbon), the information in the voucher was nog correct either or not very clear. The voucher says "go to tourism info booth at arrivals for shuttle service. you are met with handheld sign". However the car had to be returned at the headquarters of Interrent, 3 km away from the airport. After asking several people, we were told this information. we almost couldn't make it to return te car on time. "

PORTO, PT - Reviewed by PEDRO - 29 July 2016

" Voleurs "

LISBON, PT - Reviewed by JOSE JORGE - 08 July 2016

" To much time waiting, for check in and check out. Staff look like robots talking/reading, scripts/templates. "

PORTO, PT - Reviewed by ELVINAS - 04 July 2016

" Quite difficult to choose a car, contract and all prices are complicated shown, dificult to understrand. Very dificult about one way fee, sometimes you could see this information only in the end of order. "

" Service in Porto was very rude. Everything was about how to charge us as much as possible. We had to wait for our car about 40 minutes or to pay extra 18 euros. We ordered all possible insurances, but they have something more to order... Very complicated information about road taxes, how to pay taxes... becouse you have to order some stuff from them. Office in Porto does not know nothing about office in Faro (do not know address where to return the car), they said you have to check internet how to find office in Faro :( Much much better service in Faro office. "

PORTO, PT - Reviewed by JORGE GAGO - 30 June 2016

FARO, PT - Reviewed by MITJA - 23 June 2016

LISBON, PT - Reviewed by STEFFEN - 15 June 2016

" Other than normal car rental companies, Auto Europa charges 23 euros for a so called administation fee. When booking your car online, Auto Europe gives a very good rate. But when you pick up the rental car, the car rental company (in my case Interrent) has to charge 23 euros for an administration fee, coming from Auto Europe. "

" Good service. Picking up the car took a while. A lot of paper work that could've been covered long before the pick up. "

PORTO, PT - Reviewed by VANESSA - 12 June 2016

PORTO, PT - Reviewed by HÉLÉNA - 31 May 2016

LISBON, PT - Reviewed by JEAN-MARC - 30 May 2016

FARO, PT - Reviewed by ZSOFIA - 20 May 2016

" Had terrible long discussions about which car I booked, and what was included regarding insurance. They wanted me to take a bigger car at a higher expense. I will never use them again. Customer service is not in their vocabulary. :-( "

FARO, PT - Reviewed by JANET - 19 May 2016

" It was horrible! It was desparate. Very dissatisfied. I will call and tell you why.I also want refund please. They practice strong "Bait and Switch" practices. and Insurance strong arming! "

PORTO, PT - Reviewed by JOSE MANUEL - 16 May 2016

" Perfect and clear "

" Good "

FARO, PT - Reviewed by ALEKSAS - 15 May 2016

" It was easy cheap and "No problem " as in Jamaica "

" very good ,if you take care and respect their property you get no problem "

PORTO, PT - Reviewed by LEONOR - 13 May 2016

LISBON, PT - Reviewed by DOMINIQUE - 11 May 2016

" We experienced a very good car rental with Auto Europe and InterRent. Although our flight to Lisbon landed later than the closing hours at around 01:00am. fortunately, an Interrent employee was awaiting us and we reached the InteRrent premises by shuttle. We were so able to get the rented car and start our trip in Portugal. Thank you for your professionalism. "

LISBON, PT - Reviewed by FERNANDO - 07 May 2016

LISBON, PT - Reviewed by DANILO - 05 May 2016

" When I booked I understood that also to get back the car the pick-up was in the airport , instead I get back the car to the INTERRENT that for a traveller it's NOT easy to find "

LISBON, PT - Reviewed by MENA - 02 May 2016

" In the end we paid much more than what was stated on the website. "

" We waited to hours to get the car. After that it was fine. The car was clean. "

LISBON, PT - Reviewed by YVES - 29 April 2016

" Hassle free rental, no excessive selling of extras, recent car in perfect condition, shuttle to/ from the airport took about 20 min "

LISBON, PT - Reviewed by ROGER - 27 April 2016

" Dis-satisified with the cost of adding an additional driver. "

" Long wait at the airport, attendant did not identify himself, we went looking for him after 15 minutes. Long wait for the shuttle, and then a long drive from the airport to the rental location. Took over an hour from the time the car was booked until we got into it. Could have rented from downtown much quicker. "

LISBON, PT - Reviewed by JOÃO - 20 April 2016

LISBON, PT - Reviewed by GERHARD - 20 April 2016

" Leider ist in Lissabon ein Mitarbeiter irrtümlicher über meinen Rucksack gefahren. Erst zu Hause stellte ich dann fest, dass der Fotoapparat zerstört wurde. Ich weiß, dass es schwer zu beweisen ist, aber vielleicht lässt sich Der Schaden am Kiulanzweg mildern. mit freundlichen Grüßen Selner "

LISBON, PT - Reviewed by GUIDO MATTEO - 17 April 2016

" Tutto ok "

FARO, PT - Reviewed by CARLA - 17 March 2016

" Good price. Good information by your employees. In Faro everything as agreed. "

" We met with hand as agreed. Fast transport to Interrent. Several employees to finish the paper fast. Clean car, not old, stricktly controlled damage. After two weeks the same, quick procedure. "

PORTO, PT - Reviewed by HENRY - 21 February 2016

PORTO, PT - Reviewed by ÁLVARO - 05 February 2016