ILHA VERDE PORTUGAL Car Rental Reviews

PONTA DELGADA, PT - Reviewed by KATHRYN HELEN - 18 September 2025

" Friendly staff and helpful. Price for extra driver was very reasonable. "

" Great service. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 8

PICO, PT - Reviewed by PIOTR - 28 July 2025

" Excellent service "

" Very relaxed staff with attitude. Dirty old car with visible damage not described in the rental agreement vehicle condition sheet. Gasoline tank was not full at pick-up but with no reaction from the staff (eventually noted on the agreement on my direct order). One of tires required to be inflated on daily basis... Very mixed feelings after this rental. "

Value for Money: 5
Efficiency of Counter Staff: 3
Expediency of Drop-off: 8
Condition of the Vehicle: 2

HORTA, PT - Reviewed by BARRY - 16 April 2025

" When we ran into problems because of a cancelled Pico flight the Portugal branch could not be reached by phone and the email reply we finally received told us that our booking could not be changed. We had to call the Canadian AutoEurope number who easily got the booking changed. "

" Everything went smoothly "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PONTA DELGADA, PT - Reviewed by BARRY - 03 April 2025

" Easy process "

" Easy process "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FLORES, PT - Reviewed by GRZEGORZ - 17 November 2024

" Our flight to flores was cancelled due to bad weather. I called Autoeurope to warn them and get my money back for the rental car but they told me that the offer was non-refundable. I understand that but the car was rented for 3 days and the agency knew from the first day that we would not arrive. so I am very unhappy because the service did not take place and the money was taken. Despite the booking being made under a non-refundable rate, you should to negotiate with the supplier to minimize charges to only one day and refund for the cost of two days "

" Our flight to Flores was cancelled due to bad weather. I tried to call Ilha Verde on airport but without success. The money for three days of a rented car that we didn't use even for 1 hour was gone "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

HORTA, PT - Reviewed by LILLIAN - 25 October 2024

" I am happy with the price and the quality of the car. "

" The car was brand new and ready to go. The counter person was very friendly and gave good instructions. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PONTA DELGADA, PT - Reviewed by MATEJ - 05 July 2024

" As above "

" Car had 112.000 km... It was not well maintained... "

Value for Money: 6
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 3

PONTA DELGADA, PT - Reviewed by PIERRE-LOUIS - 27 June 2024

" Booking was very easy and around 30% less expensive than what we were initially planning to go with. The car was great and probably way better than what we would have booked for more, too. "

" Everything was great, it's just that drop-off was a mess. The drop-off area is too small and they are overwhelmed and probably understaffed, so at some point I got aggressively told to move the vehicle while I had actually just been waiting (for 5 minutes) for someone to tell me where to put it. Worst is I wasn't even in the way, cars could still pass freely behind me. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

PONTA DELGADA, PT - Reviewed by ZUZANNA - 20 May 2024

" Autoeurope offices close at 18.30 so not useful at all. And the email they send with your booking is awful. No instructions on where rental company is (just a logo at the bottom of page). The booking email needs to be clearly set out with name of rental company and where they are located in the airport, a phone number for the booking company and their office hours "

" Very easy as next to terminal. But the car was covered in scratches and the brakes weren't the best. You have to document any damage and get the lady outside to sign but was difficult to do that in the dark and the lady was off somewhere. Fortunately all was ok on returning vehicle "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

TERCEIRA, PT - Reviewed by ANDREAS - 10 May 2024

" See comment above "

" Car they gave was was in terrible condition - underbody cover was loose, I could see that when they brought the car. After complaining about that, they said it's no problem, and they don't have another car for us. So we agreed to go with this car, but after driving it for a few meters we had to turn around, the cover was scratching on the tarmac permanently, and making lots of noise. After lots of discussion with a kinda unfriendly agent, we got another car. It was also in pretty bad shape, but at least not falling apart. Whole thing took us more than an hour... "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 1

PONTA DELGADA, PT - Reviewed by ANDREA - 29 March 2024

" Easy to book. Great prices. "

" Quick checkin. Friendly agent. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SAO JORGE, PT - Reviewed by BARBARA - 11 October 2023

" Overall experience with ILHA Verde on the various Azores islands was very different. Some of the staff was very friendly, some fairly rude, cars in general are full of scratches and some were really at the end of their life... "

" On this specific occasion, we were asked to sign 2 different pieces of paper but were NOT provided with a copy of the second one, which was fully in Portuguese and that was not explained to us. It looked like it was about the deposit which I have not yet received back, 4 days after returning the car. I have to say I am worried. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 7

PONTA DELGADA, PT - Reviewed by EMILIO - 27 September 2023

" AutoEurope provides a proper service overall "

" I went on time to the office to pick the car. However, no car was available and not even an apology, the staff considered normal that cars are sometimes not available. I got a car 40 minutes later than the hour I had booked. "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 5
Condition of the Vehicle: 10

PONTA DELGADA, PT - Reviewed by MALCOLM - 25 September 2023

" Seamless is the best way to describe it. "

" Probably the nicest staff I've come across. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PONTA DELGADA, PT - Reviewed by GONÇALO - 15 March 2023

" All went very smoothly "

" All went very smoothly "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PONTA DELGADA, PT - Reviewed by ROKAS - 28 May 2022

" When i made a booking there was an ad saying Mazda3 or similar if Mazda is unavailable. Ilha Verde acknowledged that they do not have Mazda3. So why mislead your customers? "

" The exterior of car on pickup was not clean (sticky/rained down). "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PONTA DELGADA, PT - Reviewed by ADRIAN - 01 April 2022

" With AUTOEUROPE you can compare prices at most rental companies and you can also find promotions. "

" Everything went well. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PONTA DELGADA, PT - Reviewed by JOSE - 26 November 2021

" Amazing "

" Fast and professional "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PONTA DELGADA, PT - Reviewed by ARNAUD - 19 August 2020

" cleaning policy should be more transparent or imposed on the rental agency "

" Charge 10EUR extra cleaning systematically to all customers. Not clear at the time of purchasing. "

Value for Money: 6
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PONTA DELGADA, PT - Reviewed by AGNETA - 13 March 2020

" Easy to book. "

" Good location, friendly staff, easy handling. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

PONTA DELGADA, PT - Reviewed by ARLEN - 01 March 2020

" Straightforward and reliable "

" I was not happy that Ilha Verde have added a new, spurious "cleaning fee" of 10 euros, paid locally. "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 5
Condition of the Vehicle: 5

PONTA DELGADA, PT - Reviewed by JOÃO - 27 November 2019

" Easy ans cheap but the conditions of each company should be shown clearly like extra costs comparison. "

" Before reservation i contact them to know if there are a cost at late pick up but latter on i get surprised with a extra cost of cleaning. During the first contact that should be communicated despite being somewhere on the conditions. ( I didn't check it) "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 5
Condition of the Vehicle: 5

PONTA DELGADA, PT - Reviewed by WILLEM - 26 October 2019

" Service is ok. Prices are competitive. "

" 3 year old car with 85.000 kms . Other cars in the park were 2018/2019. No navigation available. Impossible to inspect car for damages in the evening as cars are parked outside in the dark. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 7

PONTA DELGADA, PT - Reviewed by ANNA - 07 October 2019

" The assistance was very helpful when my key got locked inside and I got a flat tyre. "

" Everything went smooth, renting a car from Ilha Verde was an easy way to discover the island. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PONTA DELGADA, PT - Reviewed by JAROSLAV - 16 July 2019

" Good "

" Problem with Diners card due to terminal does not accept this kind of card, nevertheless in condition of renting is written that Diners credit Card is accepted. Due to this fact there was an option to buy insurance at the place of pick up for next 150 euro or cancelled car rental without refund (260 e). It was not acceptable from my side and after many try the terminal for credit card started work properly - was it fortuity?But at the and of the day everything went smooth and we enjoyed our trip within rented car. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PONTA DELGADA, PT - Reviewed by FERNANDO - 15 June 2019

" Autoeurope helped us find a good balance between price and features. "

" There was a long queue after our plane arrived. Took us almost an hour to get the car. The other rental stations were mostly free. Had I known ilha verde was so crowded, I might have considered another company. Otherwise, staff was very friendly and efficient. The car was clean and quite new, only about 2 years old. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PONTA DELGADA, PT - Reviewed by ARMAND - 08 January 2019

" very good "

" very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TERCEIRA, PT - Reviewed by DAVID - 07 October 2018

" Would not use this company again. We did ask for another car but were told one wasn't available. "

" Staff at desk were very pleasant and friendly. Not too long a wait to do paperwork and pick up the car. Didn't get the grade of car we had reserved (Renault Clio). Other customers were receiving nice new shiny cars. Instead were given a really beaten up Nissan Micra (2016 vintage). Told that was all that was available to us. When marking up the existing damage on the car, it was easiest just to mark all 4 sides of the car on the plan and right up and down each side. Never seen such damage on a hire car in my life. Big dents, bent number plate, scratches and scuff markes everywhere, someone had clearly smacked the front and side into something in a previous rental. Added to this, tyre underinflation light came on during our rental. Maybe it was because Ilha Verde were acting as your agents rather than us approaching them directly (which would have cost more money for the rental). "

Value for Money: 5
Efficiency of Counter Staff: 9
Expediency of Drop-off: 7
Condition of the Vehicle: 1

TERCEIRA, PT - Reviewed by RUI - 20 August 2018

" A GREAT EXPERIENCE AT AUTOEUROPE SO FAR. A NIGTHMARE EXPERIENCE AT ILHA VERDE!! "

" ILHA VERDE WANTED AND CHARGED € 295 DUE TO SCRATCHS THAT ALREADY EXIST IN THE CAR AT THE PICK UP TIME. I MADE A PUBLIC COMPLAINT TO THE PORTUGUESE AUTHORITHIES AT THE DROP OFF TIME. AT THAT MOMENT THEY UNBLOCKED THE CREDIT CARD CAUTION. AFTER THAT (COUPLE OF HOURS LATE) THEY CHARGED MY CREDIT CARD IN €295, WITHOUT AUTHORIZATION. NOW I HAVE TO REJECT THIS TRANSACTION. "

Value for Money: 3
Efficiency of Counter Staff: 6
Expediency of Drop-off: 1
Condition of the Vehicle: 6

PONTA DELGADA, PT - Reviewed by FERNANDO - 09 July 2018

" There was a first vehicle, showing a warning message about brakes oil maintenance when riding some hills, but once reported to Ilha Verde, they promptly offered to replace with another and they even offered an upgrade. Very nice! "

" There was a first vehicle, showing a warning message about brakes oil maintenance when riding some hills, but once reported to Ilha Verde, they promptly offered to replace with another and they even offered an upgrade. Very nice! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

PONTA DELGADA, PT - Reviewed by MATEJ - 01 July 2018

" No problems and overall no-stress experience! "

" Overall good experience without any problems and stress. Rating a car lower just because being a petrolhead and drivin an older Nissan Micra was far worse then I expected. Also has really wornout interior, the wheel was kind of disgusting and greasy, they could have payed more attention to cleaning the interior. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

PONTA DELGADA, PT - Reviewed by MANUEL - 15 June 2018

" a pleasure to deal with "

" very nice "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PONTA DELGADA, PT - Reviewed by JONAS - 02 May 2018

" Very good service. "

" Friendly staff good service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TERCEIRA, PT - Reviewed by MATTHEW - 03 August 2017

PONTA DELGADA, PT - Reviewed by ANA - 01 August 2017

" Everything went well with the Auto Europe booking. "

" Everything went well. Staff at Ilha Verde was nice. Good car. "

PONTA DELGADA, PT - Reviewed by JINDRICH - 20 April 2017

TERCEIRA, PT - Reviewed by SIMONE - 18 August 2016

" The company is good and offers good prices, but needs to improve. Suggestions: When a person rents a car with AutoEurope and is hit by another car and the responsibility is of the other car, the person that rented a car with AutoEurope should not be charged of any expense (in South Africa I was charged €150 even if my responsibility was null!) When you buy a ful protection with the car you rent, this info should be quite clear ALSO to the local car rental in order to avoid useless sales of additional protections (in Sao Miguel I bought the protections with AutoEurop and then my wife bought it again with keddy/EuropCar!!). The cars I received in Tercera island in the Azores from Ilha verde had both awfully worn down tires: it is your risk "

" I had to wait more than 1 hour to receive a very old Ford Fiesat. This car had very worn down tires and I refused to accept it. The second car they gave me was a ore recente Mazda 2 but always with worn down tire (but in slight better conditions). I could finally drve away only 2 and a half hours after I had landed in the Terceira Airport !!! "

TERCEIRA, PT - Reviewed by JOSE PEDRO - 15 June 2016

PONTA DELGADA, PT - Reviewed by ALEKSEI - 01 March 2016

" I still have not recive my deposit back "

PONTA DELGADA, PT - Reviewed by FEBRONIE - 28 February 2016

" The Ilha Verde desk at the airport was so overcrowded when we arrived. All other desks did not have a queue. They should provide more staff to cope with the flow of customers as it looks like they have a near monopole at the airport. The waiting was really long and the car return was lengthy too. We nearly missed our flight as we had to go and queue again at the counter for deposit refund. Most car rental companies are happy to dal with this at the drop off point. "