HERTZ PORTUGAL Car Rental Reviews

PONTA DELGADA, PT - Reviewed by SIMO-OTT - 19 September 2025

" On website i remember using automatic filter but then when i arrived to the site i found our somehow i was stilled booked for manual. So i would say the website filter didn't work properly. "

" On website i remember using automatic filter but then when i arrived to the site i found our somehow i was stilled booked for manual. So i would say the website filter didn't work properly. "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 5

PORTO, PT - Reviewed by SHARIQ - 30 August 2025

" none "

" Though I had booked the car in advance and paid for it, the size I had booked was not available. I was then offered a smaller car with no discount. The only discount was that I did not have to give back a full tank. I was told that if I did not accept, I would have to wait. Since I was in a hurry I was forced to accept. This was unfair. The car I had booked should have been provided to me and if not the charges should have been reduced for a smaller car. What was done was unfair. "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 9
Condition of the Vehicle: 10

PORTO, PT - Reviewed by VAI CHUN - 23 August 2025

" The car is safe and can be trusted. "

" The people are nice and helpful. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by VAI CHUN - 17 August 2025

" Car is safe and can be trusted. "

" People are nice and helpful. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CASCAIS, PT - Reviewed by ANDREW J - 31 October 2024

" I want a refund. "

" I turned up to collect the car but due to a sporting event it was not possible to collec the car from the designated pick up office. They instructed me to go to an office a 20 minute drive away; I was with a baby seat and i had no way to get to the office - no Ubers were available due to the sporting event. I could not collect the car therefore. I should be refunded. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 1
Condition of the Vehicle: 1

FARO, PT - Reviewed by PATIU - 30 October 2024

" good experience "

" nice experience "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

FARO, PT - Reviewed by VALERIA - 12 April 2024

" No issues with AutoEurope to date, easy and effective way to book a car across the world "

" well, looks like guys are heavily incentivized to sell additional insurance, as they said that even if we will keep 3k deposit, the car and us won't be covered anyhow. Which is strange. "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

PORTO, PT - Reviewed by VAI CHUN - 20 February 2024

" Very good "

" Very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by TOMAS - 19 August 2023

" Do not want "

" Do not want "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 9

FARO, PT - Reviewed by LESLIE - 14 June 2023

" great! "

" perfect! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by LUBOS - 12 April 2023

" Good value for money "

" Fluent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by FABIO - 19 February 2023

" Great "

" Great "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 8

AVEIRO, PT - Reviewed by MARIA - 17 October 2022

" I really enjoy renting a car with Auto Europe: it was fast, easy and all fees that might apply to the rental were presented before the car booking confirmation. "

" The Hertz employee was very kind. He explained us everything during the car pick up including possibilities for adding insurance etc. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADEIRA, PT - Reviewed by MARTIN - 22 October 2020

" no comment "

" With the car everything is OK, unfortunately I was charged the amount of 461.62 € for two small scratches on the lower edge of the bumper. They called it "heavy damage", which is nonsense. I consider it a scam from HERTZ. "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 5
Condition of the Vehicle: 10

VISEU, PT - Reviewed by JOAO - 15 September 2020

" Probably don't have other company like Autoeurope with good offers "

" Very good rental service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by BENEDICT - 26 August 2020

" Very good; flexible. "

" Very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by WILLIAM - 18 February 2020

" Everything very good except the car-I would not buy it! "

" My only problem was the car itself as it felt very under powered "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by CHARLES - 31 January 2020

" Very good "

" Very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CASCAIS, PT - Reviewed by PIETRO - 10 January 2020

" It was not Auto Europe's fault. "

" On the day of the rental I went there to pick up the car but there was no car available and I had to rent another car with another rental company. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

SETUBAL, PT - Reviewed by PAUL - 01 November 2019

" I cancelled the booking. I originally selected four days, but for some reason when I got the voucher it was only for one day. I booked another with Guerin locally for similar price for four days. "

" I cancelled the booking. I originally selected four days, but for some reason when I got the voucher it was only for one day. I booked another with Guerin locally for similar price for four days. "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 5
Condition of the Vehicle: 5

LISBON, PT - Reviewed by VALENTIN - 09 September 2019

" No comment "

" The first car delivered was defective. Following discussions with the person from Hertz acknowledged that this car can be rented from the company THRIFTY at a lower price. In the end they changed our car but we lost a day of vacation. Conclusion: I paid for MERCEDES, I benefited from RENAULT and I missed a day of vacation "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 6
Condition of the Vehicle: 4

CASCAIS, PT - Reviewed by CATARINA - 19 August 2019

" I booked a Ford Focus or equivalent. I got a Seat Arona and consider this a clear downgrade and much smaller, cheaper car. I don't know if this was Hertz or Autoeurope's decision. Not nice. "

" I booked a Ford Focus or equivalent. I got a Seat Arona and consider this a clear downgrade and much smaller, cheaper car. "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 6

LISBON, PT - Reviewed by IMRE - 26 July 2019

" I recommend booking for auto europe "

" I dont have enough money my credit card,because of the amount the payment will be double. "

Value for Money: 2
Efficiency of Counter Staff: 10
Expediency of Drop-off: 3
Condition of the Vehicle: 10

FARO, PT - Reviewed by SIMON - 03 July 2019

" Hertz staff need customer training in Faro. Shoukd be put on special measures. "

" We were late arriving as the train was delayed- track suicide. Young male told us we were too late and should have told them. There is no direct line facility to contact!! He taped the screen to show flight number, told him we came by train. He announced that all the cars have gone, he seemed pleased with himself. He had poor eye contact, minimal greeting and greater interest in his mobile phone. A car was available, the car lot lad was not much better. I pointed out a number of dents not marked, he seemed reluctant to want to go back to the office to get his I pad and Mark up. Drop off , same lad,he checked car, never told us ok to go, I had to seek him out to check ok and no faults. Both young men, need effective senior managemnt. My wife thought they were equally deplorable. "

Value for Money: 2
Efficiency of Counter Staff: 2
Expediency of Drop-off: 2
Condition of the Vehicle: 10

LISBON, PT - Reviewed by MYRTO - 22 May 2019

" Easy to make the reservation and pick up the car. Second chance will be arranged. "

" The message "Wheels learn" was appeared on the screen and made me feel uncomfortable. Also, it would have been obvious by the time that this car/company was selected, that they need 1000 euros as deposit. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 7
Condition of the Vehicle: 5

LISBON, PT - Reviewed by ADITYA - 05 January 2019

" . "

" . "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by JOÃO - 08 November 2018

" Good "

" Good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by ROMAN - 15 September 2018

" In general, satisfied. Car was upgraded, was lacking some information on receiving the car "

" Would like to be more informed about paid highways in Portugal, having an enabled Via Verde device (was not mentioned). Also, while drop-off I had to wait for a while for personnel to receive the car "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

LISBON, PT - Reviewed by FRANCISCUS - 03 September 2018

" Not the best choice of car this time but in general satisfied with the service. "

" The car was very small, and underpowered, not working well as an automatic maybe pricewise fits in as a manual shifted, not automatic, for a difference of 100 euros I am renting now with Autoeurope an Audi Q2 automatic via Budget and that is a total different quality car. Overall satisfied with Auto Europe and Hertz. "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 5

CASCAIS, PT - Reviewed by CANDICE - 14 August 2018

" Easy and hassle free "

" Lovely service and a great car! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SETUBAL, PT - Reviewed by EDUARDO - 12 August 2018

" The problem had nothing to do with AutoEurope - the booking with AutoEurope went very smoothly - but I think you should be aware of the problems with HERTZ in Portugal - the quality of the service is realy not at an acceptable level. "

" On the 22 July I sent the emaill below to HERTZ- Portugal customer support (apoiocliente@hetz.pt) - I have still not received a reply. ____________________________________________________________________ Good Morning, I woudl like to make a complaint about this rental car. I made the reservation with Hertz through the "Auto Europe" website with the car pickup on the 9th of July at 11:00 a.m. in Setúbal. When I arrived at the HERTZ agency shortly before 11:00 am I was informed that there was no car available for me and that I could not make an exchange or upgrade because there were no cars in the agency. The agent informed me that the car was "coming, but could not tell me how long it would be." I left my phone number for the agent to contact me when the car came. After 1 H I returned to the agency and the agent informed me that she still did not know when the car should arrive but to return within half an hour before the closing of the agency (at 12:30). I was back at 12:20 but there was no more information. The agent (who I must point out did her best to find a solution) agered to stay during lunch time to wait with me for the delivery of the car. Finally the car arrived (not mine but another car) and I ended up leaving at 13:00 H. I could have made the reservation with another company at a lower cost but I preferred to rent with Hertz because it is a company with a good reputation. I do not understand how this situation can happen with a company like Hertz that has a large rental fleet. I spent two hours with my family waiting in a cafe without a reliable information of when we would have the car. We planned to have lunch in Lisbon on the way north, but we had to have lunch at a service station on the motorway to make up for lost time and not be late for our destination. I would like HERTZ to explain to me what happened to my reservation and what Hertz will propose to compensate for the inconvenience caused. Best regards "

Value for Money: 2
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by AMANULLAH - 15 July 2018

" terrible reservation system from Auto Europe "

" they never had my reservation becuse of you security issue "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

CASCAIS, PT - Reviewed by JUSTIN - 28 June 2018

" Everything was extremely positive and I am very happy with the experience. "

" Great experience and great car! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TERCEIRA, PT - Reviewed by ALBERTO - 31 May 2018

" All good. "

" Car size was above expectations. Staff was courteous. Car had a bunch of dents but was otherwise in good condition. Drop-off was efficient, which was important as my flight was very early in the morning. "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 6

LISBON, PT - Reviewed by SAM - 06 July 2017

" Have to say really annoyed with the service. Online I paid extra to have the highest level of insurance, but then when I got to hertz in portugal they said they have to block over 2,000 on my credit card + if something happens I get charged then maybe i'll get my money back!! So of course I felt I had to buy insurance from them (an extra 25 pounds a day). "

" Very unfriendly staff in lisbon, the lady wasn't willing to help, pushed me to buy insurance with them, and wasn't willing to explain properly how the toll system works in portugal "

LISBON, PT - Reviewed by MARK - 23 November 2016

" Insurance: I was caught by the large hold Hertz required to place on my credit card in case of any insurance claims (Euro 2700) It may have been in the fine print - but I think in the name of transparency - this needs to be made more explicit and clear - so that preparations can be made to have this amount available on credit card. In the ned I landed up paying several hundred euros addition insurance with Hertz directly - even though I had already paid insurance through Auto Europe. Double payment. "

" They did not recognise the insurance with Auto Europe and wanted to take a very large hold value as a guarantee. "

FARO, PT - Reviewed by JON - 01 August 2016

FARO, PT - Reviewed by IGOR - 09 July 2016

" Landed in faro , been to centauro and at the end of the procedure it seemed to be they did not accept my amex card , have calles the autoeurope 3 times before an agent explained me well there was a option to book again for 30 eu handling fee and the current price at hertz , what was 100 euro cheapee than the option without highway possibillity centauro gave me , still awaiting for the money of the old booking to be returned from auto europe "

" Quick , easy , friendly and my deposit returned in a day "

PONTA DELGADA, PT - Reviewed by ANTONIO - 17 February 2016

" Satisfied. Thank you "

" Satisfied. Thank you "

PORTO, PT - Reviewed by FRANCOISE - 13 February 2016

" Toujours une bonne compagnie "

" Toujours une bonne compagnie je l'à recommande à toute personne "