HERTZ GERMANY Car Rental Reviews

MUNICH, DE - Reviewed by AIN - 27 August 2025

" All was very good, "

" Everything was quick and clear. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by BRUNO - 20 August 2025

" Great booking, but picking up was terrible. "

" 40 minutes waiting for pick-up is unacceptable. Lower segment of car delivered. "

Value for Money: 10
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MUNICH, DE - Reviewed by ASHRAF - 10 August 2025

" I always deal with Autoeurope, but I advice them to never deal with hertz Munich. "

" It was the worst experience, they rent vehicles with cheap price but when you drop the car they will do their best to find anything to charge your credit card with huge amount of money. Will never deal with them again. "

Value for Money: 3
Efficiency of Counter Staff: 10
Expediency of Drop-off: 3
Condition of the Vehicle: 10

DUSSELDORF, DE - Reviewed by AHMET KURSAT - 28 July 2025

" The condition of the car was excellent. Thanks. "

" Thanks to your kind assistance to us. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by ROLANDS - 17 April 2025

" ! "

" ! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HAMBURG, DE - Reviewed by MARTIN - 21 January 2025

" Another good experience with Auto Europe. Found a very good deal and was happy with the rental. "

" Everything went fine and had a good experience with Hertz. Charging packages offered by Hertz were a bit unclear, but at least in Germany it was possible to charge with credit card. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

STUTTGART, DE - Reviewed by CHRISTOPHER - 06 January 2025

" Good "

" Queues to collect far too long. A process that could easily be automated "

Value for Money: 8
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 9

COLOGNE, DE - Reviewed by ANDREI - 03 January 2025

" Have a happy new year, guys! "

" I wanted something closer to family car, but they gave me something closer to luxury end :) "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 7

FRANKFURT, DE - Reviewed by JERYES - 19 December 2024

" recommended "

" fast and nice "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by NICOLAE - 08 November 2024

" Have been using Autoeurope.com for many years. The best car rental service, in my opinion! "

" I liked everything! "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by BARTOSZ - 19 October 2024

" I will not use Hertz in the future. My car had no full fuel tank at the start. I returned it with even more fuel than it had at the start and got charged for refueling. "

" I will not use Hertz in the future. My car had no full fuel tank at the start. I returned it with even more fuel than it had at the start and got charged for refueling. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 5

MUNICH, DE - Reviewed by ARUNAS - 30 August 2024

" All good "

" All good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by SAMIR - 15 July 2024

" Always find that the actual brand of car is always of a lower category then the one shown during booking. "

" Had booked a Mercedes on Auto Europe and instead got a Linc (Chinese) car at the time of vehicle pickup. Also, the vehicle was not ready at the time of pickup and had to wait 30-35 minutes. "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 9

COLOGNE, DE - Reviewed by EMILIO DAVID - 04 July 2024

" Another car hit my car while it was parked causing a small bang on the door. I notified the police, they filed an accident report, the other driver admitted fault and everything was clear and correct. When I returned they told me not to worry that all the data was there and they had everything I needed and that they wouldn't have to charge me any money. However, a day later they gave me a repair bill for 1200 euros!!! Are they incompetent or scammers? "

" Another car hit my car while it was parked causing a small bang on the door. I notified the police, they filed an accident report, the other driver admitted fault and everything was clear and correct. When I returned the car they told me not to worry that all the data was there and they had everything I needed and that they wouldn't have to charge me any money. However, a day later they gave me a repair bill for 1200 euros!!! Are they incompetent or scammers? "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 8

FRANKFURT, DE - Reviewed by ERNST-OTTO - 24 June 2024

" Seamless experience. "

" Seamless experience. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

FRANKFURT, DE - Reviewed by DAMIAN - 16 June 2024

" Very nice! "

" Thank You. The car was nice. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUSSELDORF, DE - Reviewed by JOSE MANUEL - 07 April 2024

" Fast to delivery and return "

" I´m very happy with Hertz "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by SEPPO - 27 February 2024

" Hertz added fees to the all paid rental, including extra insurance which I did not need and a 86€ service fee, that I do not know what it entails. "

" Hertz added fees to the all paid rental, including extra insurance which I did not need and a 86€ service fee, that I do not know what it entails. "

Value for Money: 1
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HEIDELBERG, DE - Reviewed by AERY - 16 December 2023

" It was the first time, reserving a car through Auto Europe, and I was a little apprehensive, but it turned out to be a great choice and good value for money. I will definitely use the service again!! "

" Pick-up and Drop-off were very smooth and easy, and the Hertz agent was very friendly. However, there are 2 things I'd like to see improved: (1) Provide a shuttle service to Heidelberg train station which is only 1.5KM, so not a demanding service which provides a huge plus to customers lugging suitcases (2) Car provided to us was a new Lynk & Co model, not available in US, and took some learning on the fly since no manual in the car. It will be good if the agent goes through the essential features (gear changes, battery level warning, adjusting mirrors & seats, explaning how this particular hybrid model works, etc) before the car leaves the lot. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

COLOGNE, DE - Reviewed by GRIGOR - 17 October 2023

" The flight delay . My son was on the desk at 17,00 and tald to recepcionist that the flight with the driver will delay about 23,30. She answered that will leave a note on the computer to take a car for tomorrow . But on the next day - few hours later, Herz suggested to the driver electric car that we could not have any possibility for charging. We lost our money and for me Your service is not acceptable. "

" The flight delay . My son was on the desk at 17,00 and tald to recepcionist that the flight with the driver will delay about 23,30. She answered that will leave a note on the computer to take a car for tomorrow . But on the next day - few hours later, Herz suggested to the driver electric car that we could not have any possibility for charging. We lost our money and for me Your service is not acceptable. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

FRANKFURT, DE - Reviewed by HORST - 31 August 2023

" Goog portal to select car according your needs. "

" 1) Had to exchange car due to technical malfunction 2) Incomprehensive Invoicing 3) Somewhat grumpy staff "

Value for Money: 3
Efficiency of Counter Staff: 7
Expediency of Drop-off: 5
Condition of the Vehicle: 4

MUNICH, DE - Reviewed by FABIEN - 27 August 2023

" Very good "

" Excellent car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by PETER - 17 August 2023

" I have used auto europe specifically because you can choose between basic insurance and no deductible which is what I choose each time. I rented this time from hertz and when I arrived he told me that the price did not include full deductible and they added 210 euro for full deductible. I had no strength to argue late at night but I feel I was taken advantage of. I will think twice now about using auto europe where the full deductible is not true. "

" I have used auto europe specifically because you can choose between basic insurance and no deductible which is what I choose each time. I rented this time from hertz and when I arrived he told me that the price did not include full deductible and they added 210 euro for full deductible. I had no strength to argue late at night but I feel I was taken advantage of. I will think twice now about using auto europe where the full deductible is not true. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by VILLE - 29 July 2023

" I feel robbed. "

" I was overcharged on 5-6 counts. Additional insurance was added to my rental even though I declined, I was frauded with the kilometers, I was frauded with a n additional huge airport surcharge. The person at the counter told nothing about additional charges. Predatory behaviour altogether. I have sent a reclamation to Hertz and will pursue the matter further. "

Value for Money: 1
Efficiency of Counter Staff: 6
Expediency of Drop-off: 9
Condition of the Vehicle: 9

MUNICH, DE - Reviewed by KAUPO - 12 May 2023

" Booking process of the car was easy. As I'm not renting cars to often, it is always a challenge to understand in human language, what responsibility will be left on my shoulders with what insurance coverage. I'm not sure, if it is possible, but it would simplify things, if some examples of possible insurance cases would be brought out to illustrate the insurance offerings. "

" The counter staff was very professional and pleasant. He did not try to overly push for the extra insurances from Hertz on top of the selections done by me through Auto Europe. The only question mark was that we booked the car with the possibility to visit neighbouring countries as well, but there seemed to be some complication with the paperwork and the counter staff asked, if it is really necessary. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by PAUL - 16 February 2023

" Everything is ok with autoeurope.eu "

" Tires were not for winter. Its were marked as "all season". At the rental time there was underlined that "winter tires are included". During the reservation process I marked the "other countries - Austria, Italy" option. Obvious my intention was to pass Autria and the north of Italy (a lot of mountains). Usually, the cars from the top companies does not have 35.000 km (may be at Thirfty or Maggiore). "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 7

MUNICH, DE - Reviewed by ARSI - 15 February 2023

" There was extra fee for cross country travel. Even thoug i marked it on autoeurope site. "

" Did not get estate type car as booked "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MUNICH, DE - Reviewed by ZSOLT LASZLO - 13 February 2023

" I use Autoeurope frequently I never had an issue with it so far "

" The car I got had more scratches than marked, but the person in the garage was very helpful and marked every scratch. However at the drop-off there was only one colleague who was only responsible for showing me where to park the car and told me to report my issue to the office inside the building. So I did. I had one issue with the car that even if I refuelled it full, the fuel meter/display did not show full, only about 7/8. So on the next gas station I put an extra 4,5 L into the car. The tank was so full that the benzin started to flow out of the car tank, so I assume the meter is wrong in the car. Luckily I had the bills from the stations and showed them to the person at the counter in the office. He said that the car is not yet checked in, so he doesn't see the full details, but recorded my issues to the rental and told me if I get any charge on my card write and email. I noticed that they charged me around extra 74 EUR. I asked them why exactly, but no reply yet. Do you have a contact to them? "

Value for Money: 3
Efficiency of Counter Staff: 7
Expediency of Drop-off: 1
Condition of the Vehicle: 6

DUSSELDORF, DE - Reviewed by VICTORIA - 09 February 2023

" Did not have my drivers licence, but had a picture of it. Unfortunate error from my side. No possibility to do anything! Not get the car NOR get my monet or even parts of it back! Bad Experience overall. Sorry. "

" Did not have my drivers licence, but had a picture of it. Unfortunate error from my side. No possibility to do anything! Not get the car NOR get my monet or even parts of it back! Bad Experience overall. Sorry. "

Value for Money: 1
Efficiency of Counter Staff: 7
Expediency of Drop-off: 1
Condition of the Vehicle: 5

FLENSBURG, DE - Reviewed by PER - 17 January 2023

" Easy to use and I found a good offer. "

" Okay service and space for parking your own car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

COLOGNE, DE - Reviewed by MILAN - 19 December 2022

" Good experience with website, clear and easy to read information. "

" To get car took about 30 minutes due to many people and only one staff member. In Cologne was hard to find right way for car return. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

HANOVER, DE - Reviewed by EVELYN - 31 August 2022

" Rubbish. The person handing over the car complained as I was 'early' picking it up. Then I was charged for being 40 minutes late due to motorway detour which detained me – out of my control – and then charged extra at €6 per litre YES €6 for TWO extra litres of fuel. It's absolutely ridiculous and I'm really angry. I will never use Hertz again. "

" Billed for being 40 minutes late returning the car. This was due to detour on motorway from Hildesheim to Hannover Airport so out of my control. Also billed for TWO yes TWO litres of fuel at exorbitant rate. I will never use Hertz again. They're a rip off. "

Value for Money: 2
Efficiency of Counter Staff: 3
Expediency of Drop-off: 8
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by ALDIS - 08 August 2022

" Comments about Hertz at MUC are very, very bad as you can see & I was a bit affraid before I have bean met by professional lady at counter, picking was at normal speed, good car at the end. "

" Nive lady at counter for pick up, car & doc was ready, car was not super clean, but in general ok. Car was appropriate to ordered., so I am satiesfied. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 9

FRANKFURT, DE - Reviewed by LAURA - 30 July 2022

" Hotline staff was not very helpful "

" AC not working, all we got to hear was that there is no other car available and we should complain after we dropped off the car "

Value for Money: 3
Efficiency of Counter Staff: 2
Expediency of Drop-off: 10
Condition of the Vehicle: 2

MUNICH, DE - Reviewed by SELAHATTIN MURAT - 16 June 2022

" I had two hidden costs added by Hertz, which I was not informed by Autoeurope. One is location surcharge 150 euros and other one is crossborder fee 35 euros. It was mentioned in my reservation that I would travel in 3 countries. Of course, such hidden costs are not appreciated. "

" Picking up was good, I don't know why I've been charged with 150 euro as location surcharge "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by CATALIN - 07 June 2022

" You didn't respect your agreement and you didn t offer transparent information "

" Very poor customer services "

Value for Money: 3
Efficiency of Counter Staff: 6
Expediency of Drop-off: 8
Condition of the Vehicle: 8

MUNICH, DE - Reviewed by KLAUS - 28 March 2022

" Never Autoeurope again Never Hertz again Never, never "

" Fraudulent behaviour "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

COLOGNE, DE - Reviewed by WILLIAM - 12 March 2022

" It was fine. "

" Was meant to get an estate Ford mondeo or similar. Got a Citroën C5 which was not a similar car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 6
Condition of the Vehicle: 7

MUNICH, DE - Reviewed by FRANK-OLME - 10 March 2022

" See no. 3. Obviously there is a communication lack between Auto Europe and Hertz. "

" They did not have my data submitted for the voucher. They did not provide the car class I booked. They did not charge the prize, some 50 euro more. "

Value for Money: 2
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 3

MUNICH, DE - Reviewed by STANISLAV - 02 March 2022

" Depending if 125 Euro will be refunded by autoeurope, if not, will definitely NOT recommend to anyone "

" Hertz from the first moment tried to find a way to add extra charges Additional driver and cross border, tried to charge vat and local taxes despite of the autoeurope agreement that clearly stated that all taxes are included. It took me time to convince them to refund. The car conditions were not good, chair broken!! No-one was available at the handing floor which pushed me to return to the office and request to replace the car or fix the chair. It was not easy too, they didn't want to assist, with sour face and high voices, they agreed to accompany us for car replacement!! After the return - there is an extra charge on the extra cleanliness of 125 Euro!!! They even sent me the images which clearly show that there is no need for extra clean but regular vacuum clean inside the car but they still state for extra charge!! It's clear theft, no more or less "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 9
Condition of the Vehicle: 5

MUNICH, DE - Reviewed by CHRISTIAN - 23 February 2022

" Good experience with Auto Europe as we have booked +10 times, but will going forward check conditions directly with vendors. Drop off not good in Munich as no staff available so no receipt before the day after. "

" I realized that we shouldn't add full coverge from AutoEurope but directly from Hertz "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 6
Condition of the Vehicle: 8

MUNICH, DE - Reviewed by VALENTIN - 02 February 2022

" I was very disappointed to be honest when the person at hertz was clueless and said he does not now of your relationship with them and cannot provide any information of how the booking and fees should be .. "

" the charges were not clear on the invoice (i have a case with you for EU18953408) and it looks i have to pay 272 euro extra the person at the counter insisted i have no CDW waiver and asked to buy the full waiver package they blocked 830 Euros on my card and it is still not unblocked since sunday the invoice from Hertz said i have a voucher which is smaller then what i paid with Autoeurope "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 6
Condition of the Vehicle: 4

DUSSELDORF, DE - Reviewed by CHRISTIAN VILGAARD - 16 September 2020

" . "

" The car didn't*t come with full AdBlue tank. It was new to us and we almost ran dry before we mange to find a Gas Station. Apparently you only need to fill every 5-15.000km, why we were a bit unsatisfied with the lack of information from the rental office in Dusseldorf "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 6
Condition of the Vehicle: 10

DORTMUND, DE - Reviewed by ALEKSANDAR - 13 August 2020

" I was given manual car regardless of my booking being for an automatic vehicle. The staff just said "Sorry, we don't have automatic". I was not compensated for the price difference given that the reservation for automatic car is 30EUR more that the same car class with a manual gearbox. "

" I was given manual car regardless of my booking being for an automatic vehicle. The staff just said "Sorry, we don't have automatic". I was not compensated for the price difference given that the reservation for automatic car is 30EUR more that the same car class with a manual gearbox. "

Value for Money: 4
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 6

FRANKFURT, DE - Reviewed by LAZAR - 23 March 2020

" Very good! "

" Very good! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by PALL - 09 March 2020

" wAS FINE APART FROM REGISTRATION "

" I made pre online registration as pr instructions, to avoid quene, but still I had to wait for one hour when I aarrived "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

DORTMUND, DE - Reviewed by OLEKSIY - 07 March 2020

" Good morning dear AutoEurope. Please help me as soon as possible with EU17800639 rental problem. 1. First payment was hold when we booked a car - 21/02/2020 - 552.87 Eur. 2. Second payment was hold when we took a car in Dortmund - 488.00 Eur. 3. On 04/03/2020 from my card was hold another 990.11 Eur and that unblocked back 488.00 Eur. So total it was charged 1543.64 Eur. Total rental cost with full insurance is 1004.06 Eur and i must receive back 94.50 Eur for FULL/FULL tank. So currently i charged for 1543.64 Eur instead 909.56 Eur. Please help to return 634.08 Eur on my bank card as soon as possible. Thank you in advance for support. "

" Good morning dear AutoEurope. Please help me as soon as possible with EU17800639 rental problem. 1. First payment was hold when we booked a car - 21/02/2020 - 552.87 Eur. 2. Second payment was hold when we took a car in Dortmund - 488.00 Eur. 3. On 04/03/2020 from my card was hold another 990.11 Eur and that unblocked back 488.00 Eur. So total it was charged 1543.64 Eur. Total rental cost with full insurance is 1004.06 Eur and i must receive back 94.50 Eur for FULL/FULL tank. So currently i charged for 1543.64 Eur instead 909.56 Eur. Please help to return 634.08 Eur on my bank card as soon as possible. Thank you in advance for support. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by FREDRIK - 04 March 2020

" I did not get a confirmation via e-mail. I had to search for one on your website. Hertz charged fees for driving the car outside Germany, even though I mentioned that i the first place. "

" Everything worked well. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERLIN, DE - Reviewed by CHEN - 02 March 2020

" Berlin SXF airport signage for rental car return are not clear. "

" Great "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

STUTTGART, DE - Reviewed by MARIS - 26 February 2020

" I didn't get similar car what I paid for "

" The rental car was changed, assistant even didn't try try to explain why, what are possibilities to change something, wasn't interested in any conversation "

Value for Money: 6
Efficiency of Counter Staff: 4
Expediency of Drop-off: 7
Condition of the Vehicle: 9

MUNICH, DE - Reviewed by OLIVER - 26 February 2020

" . "

" Car rent became over 300 € more expensive at the spot. At first our reserved car Ford Transit was given away to somebody else so we had to take the expensive Mercedez Benz Vito. And then when we returned the car, we were charged extra Location surcharge. No one from Hertz was telling us about it. Funny thing is that when we picked up our Mercedez, the parking lot was full of Ford Transits. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 5

MUNICH, DE - Reviewed by DANIEL - 17 February 2020

" I recomend Hertz rental for the quality and easy process at the time to pick de vehicle. "

" Rent in Hertz was very easy and reasonabily costs. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STUTTGART, DE - Reviewed by JOHN - 17 February 2020

" Great experience, AutoEurope explained how the voucher works and what to expect on return. Everything was as planned "

" Hertz was efficient. The car was clean and in good working order. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by ANTTI - 12 February 2020

" 10 points. 100 times better than Hertz in Rome "

" Car pick up and return was very fast and fluent. They did not try to sell any extra insurances or services. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

FRANKFURT, DE - Reviewed by IGOR - 06 February 2020

" Positive "

" Positive "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUSSELDORF, DE - Reviewed by SVITLANA - 05 February 2020

" Easy and fast. Very user-friendly platform, allowing to rent a car with a maximum cost/quality ratio. "

" The Car was in a very good condition, clean, without any scratches. But it was said that we will pay 25 EUR for crossing the border, but an invoice came at amount of 36. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MEMMINGEN, DE - Reviewed by TERVEL - 05 February 2020

" O "

" I asked for manual gears car, but I received automatic one. I did not have the time to change it. "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 5

MUNICH, DE - Reviewed by CHRISTOPHER - 03 February 2020

" Excellent "

" Very good value and the car provided was an upgrade "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by RADU - 30 January 2020

" No hidden fees tagline is not accurate. I was charged by Hertz with extra fees, not known at the time at the rental. "

" Unfortunatelly Hertz added some extra charges to my bill, some of them really strange like Location Surcharge, even though I rented from their Airport desk. Some charges were also duplicates with the ones already payed to Autoeurope. I am challenging the bill with my Credit Card company... hoping it will be clarified. "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 5
Condition of the Vehicle: 10

MEMMINGEN, DE - Reviewed by SENAD - 28 January 2020

" A more comfortable option to handle transportation "

" Helpful, punctual, trustworthy "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by ALEXANDER - 28 January 2020

" Great. "

" All the issues are addressed only to the efficiency of counter staff. It's a major pain to queue and wait to pick-up your car after a long flight with small kids. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MEMMINGEN, DE - Reviewed by NIKOLAY - 22 January 2020

" Bluetooth system in the car was malfunctioning "

" Very friendly contact on place in Memmingen. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MUNICH, DE - Reviewed by COSTIN - 14 January 2020

" On the insurance part "

" At the pick-up point a lot of tiime lost "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 9
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by IULIAN - 10 January 2020

" At the return Herzt charged 123.29 euro but did not provide the final receipt. What for is the charge? "

" At the return Herzt charged 123.29 euro but did not provide the final receipt. What for is the charge? "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by VASILEIOS - 07 January 2020

" I'D LOVE TO HAVE MORE OPTIONS EITHER WITH CARS WITH BIGGER BAGGAGE SPACE OR EVEN MINI VANS. "

" counter staff sadly informed us that no vehicle like the one we booked is available, so he would give us something bigger....on the contrary, the car proposed by counter staff was smaller in baggage capacity. Thank God there was a very friendly employee(named Panayiotis) in the delivery garage who helped us find a car for our demands, so we begun our trip with no other delays. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by ELEFTHERIOS - 06 January 2020

" EVERYTHING AS AGREED "

" GREAT CAR AND EVERYTHING AS AGREED "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by NOEL - 03 January 2020

" Trouble free experience as usual. "

" My only disappointment was that I did not get the vehicle make I wished. Having said that i made no special request and appreciate that there is no Gtee. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BADEN BADEN, DE - Reviewed by PETROS - 18 December 2019

" excellent "

" excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DORTMUND, DE - Reviewed by ANDREI IOAN - 09 December 2019

" Nice car, bad company "

" We booked the car on the internet for 120 Euro(we checked all the options). When we picked up the car it was about 450 euro. "

Value for Money: 2
Efficiency of Counter Staff: 3
Expediency of Drop-off: 9
Condition of the Vehicle: 10

MEMMINGEN, DE - Reviewed by MAXYM - 09 December 2019

" While ordering a car, I choose Hertz. The main problem with them was the change of the vehicle. I ordered a compact Ford Focus or similar to drive and park in very narrow streets in Germany and in Swizerland. Instead I got a huge and very long Mercedes, which could even cause a safety issue in the mountain roads of Switzerland. I asked several times the staff to change the vehicle but they did not have any cars at the point. So I had a terrible driving experience in the narrow mountain roads. "

" The main problem was the change of the vehicle. I ordered a compact Ford Focus or similar to drive and park in very narrow streets in Germany and in Swizerland. Instead I got a huge and very long Mercedes, which could even cause a safety issue in the mountain roads of Switzerland. I asked several times the staff to change the vehicle but they did not have any cars at the point. So I had a terrible driving experience in the narrow mountain roads. "

Value for Money: 1
Efficiency of Counter Staff: 6
Expediency of Drop-off: 9
Condition of the Vehicle: 1

FRANKFURT, DE - Reviewed by SZEKELY - 04 December 2019

" Everything was smooth. "

" Got a free upgrade to a brand new car. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by PANTELIS - 25 November 2019

" easy and fast booking "

" very satisfied "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by NIKOLAOS - 25 November 2019

" VERY GOOD "

" VERY GOOD "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUSSELDORF, DE - Reviewed by VASILEIOS - 25 November 2019

" no comments "

" no comments "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 9

BERLIN, DE - Reviewed by EMIL - 19 November 2019

" Excellent! "

" They say, car is full, but it was little under the mark. When i load full, it was a little above the mark. The difference was about 8 liter!!! "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

FRANKFURT, DE - Reviewed by GABRIEL - 06 November 2019

" Good "

" Good "

Value for Money: 9
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 10

COLOGNE, DE - Reviewed by GAIA - 05 November 2019

" I come at airport before the close,I pay it in front .as I come they said me the system is closed don't answer my questions close and going.now I want that you pay me back pls "

" I come at airport before the close,I pay it in front .as I come they said me the system is closed don't answer my questions close and going.now I want that you pay me back pls "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

STUTTGART, DE - Reviewed by CRISTIAN - 01 November 2019

" I was frustrated with the rental car. "

" Hello, once again they didn't have the car I rent and they gave me an upgrade. The problem with the upgrade is because the car is not the same rental type. For example, I rented a sedan car (Mercedes C Class), and I was offered an SUV (Ford Kuga). As expensive as the Kuga is, it is a lower quality car than the rental car. "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERLIN, DE - Reviewed by TÕNU - 31 October 2019

" Car was clean, looked almost new, driving ok (not best for highways), booking easy. "

" Remarks why not giving maximum points: - AutoEurope list of cars and prices was very long, can't understand the difference between different "Golf"s with manual gearbox and 4 doors. I choose more expensive "picture" of Volvo V40, but Hertz gave me Opel Mokka. For me it was downgrade (having GPS was not important). - the car had tyre pressure warning when I received it. Just small differencies between 4 tyres, but scary anyway. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 9

DUSSELDORF, DE - Reviewed by GEORGIOS - 30 October 2019

" Still waiting for some refund.... "

" Not very cooperative "

Value for Money: 5
Efficiency of Counter Staff: 7
Expediency of Drop-off: 5
Condition of the Vehicle: 5

BADEN BADEN, DE - Reviewed by CONRAD - 26 October 2019

" Very good service "

" Very good service and new car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MEMMINGEN, DE - Reviewed by RADU HORATIU - 23 October 2019

" Fast and easy "

" Great and fast experience "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUSSELDORF, DE - Reviewed by CYRIL - 07 October 2019

" I am disappointed with the cost advertised versus the over all charges "

" The voucher value on the reciept was ower than i paid , there is a mismatch , Maybe thevoucher was treated at a dollar value rather than euro, but somehow i was out of pocket. Car also smelled of smoke "

Value for Money: 4
Efficiency of Counter Staff: 6
Expediency of Drop-off: 8
Condition of the Vehicle: 4

MUNICH, DE - Reviewed by VIOREL - 03 October 2019

" My experience with you was great every time. I used to take cars with you in the last 2 - 3 years. For me it is simple, easy to use your application. "

" I sent a complaint to Hertz. 1. I waited around 1 hour and half to pick up the car. 2. When I picked up the car it was in another place (not as mentioned in contract). It was really close to a wall (with the right side hidden). I took 2 photos with the car at that moment and I asked them to check the cameras and to see exactly how the car was. 3. When I dropped the cat, they told me the wheel (Aluminium) is damaged on the right front. The car was 23.000 Km and they told me was perfect; by now I received only better cars than this. 4. Finnall I asked them if it is sthing wrong and the guy told me ething it is ok and gave me to sign electronically without telling me I will be charge. 5. Finnally they sent me an Invoice very unclear with discounts etc. and they took from me around 201 EUR additionally. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 6

FRIEDRICHSHAFEN, DE - Reviewed by VIOLETA - 27 September 2019

" Everything was organize well and we thank a lot Hertz (the only company that was working on Saturday). "

" We got very nice car. There was some delay in the check in but the drop off was very fast. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STUTTGART, DE - Reviewed by PAVEL - 25 September 2019

" Very fast reservation "

" I was charged 67euro without explanation... "

Value for Money: 3
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STUTTGART, DE - Reviewed by WALEED - 17 September 2019

" Very good But the money not return to me yet "

" Very good But the money not return to me yet "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BONN, DE - Reviewed by IOANNIS - 13 September 2019

" Everything ok!!! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUSSELDORF, DE - Reviewed by DAMIAN - 09 September 2019

" Everything worked as expected! "

" Everything perfect! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NUREMBERG, DE - Reviewed by RAZVAN - 28 August 2019

" Great. "

" My car was upgraded from Ford Mondeo manual to Volvo XC 40 automatic. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by INGA - 26 August 2019

" You rent a car that car company in general doesn't have such cars. "

" First of all i rent a car that herz doesn't have such type of cars at all. Then the office tried to give me a car lower class then i rented and they thought they are right. After i agreed to pay extra i got a car. When i opened it , it was completely dirty and unusable! Then i had to go back to the office with two big suitcases and two little kids and ask for another car. They were looking for the cars like for ages , gave me another car, went back , but again i had issues cause the engine check light was on and air condition was out of order . But it was already late and all i wanted is to get rid of there. So i feel overcharged and not satisfied about this car rental. "

Value for Money: 2
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 1

KARLSRUHE, DE - Reviewed by SRIVATS - 16 August 2019

" Fairly good, prices though keep changing very often. "

" Fairly good, would be better if the amount being blocked on the card as deposit to be removed or informed after reversal on return of the vehicle. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

STUTTGART, DE - Reviewed by MOHAMAD NASRUL - 12 August 2019

" Recommended car rental site for those who travel in Germany. The overall rental process was good and efficient. "

" Good and clear explanation by the staff at counter upon receiving the car. The car received was clean and with full petrol tank. GPS worked really well and helped me a lot during my travel. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by KAR LOON - 09 August 2019

" Booking was easy n straight forward. We signed up for super cover n we scratched the car n hertz has deducted some charges so we have to claim back from auto europe which we havent done yet, hope the claim will be hassle free. Otherwise very happy with the booking. "

" Everything from pick up to the car was good. However, the drop off at munich main train station was a bit of a hassle as we were not told that the drop off was at a different location from the train station. Took us a while to find out. There were also quite a lot of ppl dropping off their cars n only 4 staff who had to receive cars for abt 6 car rental companies, not just hertz. So we had to wait a while. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 6
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by VASILIS - 25 July 2019

" See above. "

" The car assigned to us wasn't the one ordered. There was a delay in getting the car, as it was parked somewhere that was not accessible. The car had a small damage and although we were promised that it was going to be registered in the system, it was not, so we had to discuss with people at drop-off. The car was shaking in the street when air conditioning was on, so we spent holiday with out. The only option given to us was to spend our Saturday evening (2,5hrs) to drive to airport to change car. We did not. On your email you said that 200 euros will be blocked by the company, actually they blocked 350! "

Value for Money: 5
Efficiency of Counter Staff: 6
Expediency of Drop-off: 4
Condition of the Vehicle: 4

MUNICH, DE - Reviewed by INDREK - 21 July 2019

" Auto Europe should have warned me that Hertz might block more money on my credit card that was on the contract. I have never had so many problems with small car rental companies (on Mallorca, Tenerife etc) that I had with Hertz. "

" 1. I was overcharged. My contract with Auto Europe said "EUR 200.00 will be blocked on the client's credit card", but Hertz blocked 238 euros on my credit card. When I went to the back to the office after the rental period and pointed it out, the Hertz's employee's answer was unbelievable: "But it's only 38 euros more." Maybe in Germany 38 euros is a small amount of money, but it is not so in Estonia. Customer service personnel should never say such things to a customer. 2. The car had scratches that were not reported on Minor Damage Report. I had to fetch the car from the sixth floor, drive around the garage, as there was no place to park in the waiting area, show the scratches to the employee at pick-up point and only then were they added to the report. Altogether with the previous waiting (point 3), it took us an entire hour for us to leave the garage. 3. The car keys were not at the office at the pick-up time, we had to wait until they were brought to us (from the garage I guess). 4. The car was not very clean at pick-up, it was clear that it had only had a quick wash. 5. The car's doors did not shut/lock well, especially the back hatch had problems locking properly. Even my 13 years old car's doors work better. "

Value for Money: 2
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 5

HANOVER, DE - Reviewed by PETER - 16 July 2019

" Disappointed requested Opel Insignia or similar sedan not available instead got a Ford Galaxy "

" Requested vehicle not available instead were given a Ford Galaxy which had very high fuel consumption n too large of a vehicle Add charges added to Euro 54 Car given was not clean n I had to request for cleaning before rental start I expect better service from a premium supplier like Hertz "

Value for Money: 6
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 6

MUNICH, DE - Reviewed by STEVEN - 11 July 2019

" Ok "

" No directions given to drop off at Haponbahnhoff station from pick up at Munchen Flughafen. Very long wait for pick up time at Flughafen "

Value for Money: 8
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

MEMMINGEN, DE - Reviewed by IULIA RUXANDRA - 11 July 2019

" I hope you will help us with this problem "

" We rent a car for 3 days, with the drop off on Sunday morning at 9. We drop off it earlier, on Saturday evening. We arrived at the drop off point at arround 20.45 and even the program was until 21.30 there was nobody there. We went at the desk in the airport and the lady there told us to let the keys in the drop-off box and in the morning, after the car will be checked, we will receive an email with the confirmation. Next day, because we didn t receive any email, we called several times and they told first the car is at cleaning but everything seemed ok and we will receive the confirmation in a couple of hours. We called several times and even the next days and they gave us the same answer that everything it is ok and they will send us an email. Instead of that (we didn t receive the email even now), they charge me extra 288, 17 euro and 38 euro more and they are not answering the phone.... "

Value for Money: 1
Efficiency of Counter Staff: 2
Expediency of Drop-off: 1
Condition of the Vehicle: 4

MUNICH, DE - Reviewed by ZOHAR - 09 July 2019

" I rent over 20 times a year cars on my business travel. This is the first time such a thing happened to me - I will never ever again rent a car from Hertz, and will not recommend anyone to use AutoEurope. "

" I felt I was cheated. I doped off the car at the HB office and the person who obtained the car inspected it and said all is well. I asked to get a printout and he said he cannot provide it and I have to go to the office about 400 meters away. When I arrived at the office, the lady told me that the report is not yet available and I had to wait 20 min, then she said they found a tiny scratch - I went back and could hardly see any scratch on the car. I was told that only two days later I could get an estimate of the charge of the scratch that was not even visible. Three days later I noticed $260 charge on my credit card by Hertz! This is stealing money from the customers!!!! "

Value for Money: 1
Efficiency of Counter Staff: 2
Expediency of Drop-off: 1
Condition of the Vehicle: 9

GARMISCH, DE - Reviewed by ILKKA - 08 July 2019

" Until this experience with Hertz we have got good service through Auto Europe. "

" We hire a car regularly, every now and then. This time was the first experience with Hertz. Unfortunately we are now very dissopointed with the service of the staff at Hertz Garmisch-Partenkirchen. It was unpolite and didn't give the feeling of being a welcome customer. The car was perfect. "

Value for Money: 8
Efficiency of Counter Staff: 4
Expediency of Drop-off: 5
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by AHMED - 03 July 2019

" I would like to change the date of drop off but it wasn't capable "

" I was planning to rent volvo V40 with is not so high, but I took opel moka which was not comfort as volvo. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DORTMUND, DE - Reviewed by ARTEM - 03 July 2019

" Better to have 24hours service, not only in working hours "

" It is already 5 day passed but money still blocked on credit card, and I don`t know when it will be unblocked "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by MOSTAFA - 24 June 2019

" Was Great "

" Car was good but not clean Staff friendly "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 7

BERLIN, DE - Reviewed by BORISLAV - 16 May 2019

" They gave us Opel Mocca X, 4x4 vehicle which had 9.4l of consumption over the highway, which is insane for that small car. I forgot to fill the tank before leaving the car and when I understood my mistake (we were rushing for a flight), I wanted to go out and fuel up and then return. The gentleman first said that this is not possible, because he had to move several cars and told me that it will cost me 4E per liter and I had to fill half of the tank. This is not acceptable service as I had hours left until I had to return the car. After some time and me asking if again it's possible to fuel up the car in a normal gas station and return it in 5 minutes, he agreed and moved ONE car. At the end I'm happy that he did this, but this is not a normal service, why at the first place you would like to screw a customer so much with the fuel prices? I made a mistake, I had time, why don't you just gave me the keys without any fuss? Car had scratches which were not marked in the contract and I had to go back to put them on the document. Overall I'll probably choose another company. I chose a Volvo, they gave me an Opel. And purely didn't care and told me that they do not have a Volvo in this class at all, only bigger SUVs. Then why would you put this as an example car, it's clearly misleading. "

" They gave us Opel Mocca X, 4x4 vehicle which had 9.4l of consumption over the highway, which is insane for that small car. I forgot to fill the tank before leaving the car and when I understood my mistake (we were rushing for a flight), I wanted to go out and fuel up and then return. The gentleman first said that this is not possible, because he had to move several cars and told me that it will cost me 4E per liter and I had to fill half of the tank. This is not acceptable service as I had hours left until I had to return the car. After some time and me asking if again it's possible to fuel up the car in a normal gas station and return it in 5 minutes, he agreed and moved ONE car. At the end I'm happy that he did this, but this is not a normal service, why at the first place you would like to screw a customer so much with the fuel prices? I made a mistake, I had time, why don't you just gave me the keys without any fuss? Car had scratches which were not marked in the contract and I had to go back to put them on the document. Overall I'll probably choose another company. I chose a Volvo, they gave me an Opel. And purely didn't care and told me that they do not have a Volvo in this class at all, only bigger SUVs. Then why would you put this as an example car, it's clearly misleading. "

Value for Money: 6
Efficiency of Counter Staff: 7
Expediency of Drop-off: 6
Condition of the Vehicle: 10

KARLSRUHE, DE - Reviewed by EDWARD - 10 May 2019

" Extremely positive experience, would not hesitate to rent from auto Europe again! "

" Very efficient and helpful, we were also upgraded at no extra cost! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NUREMBERG, DE - Reviewed by RAY - 07 May 2019

" No problems whatsoever, staff very polite and helpful, car practically brand new. "

" No problems whatsoever, staff very polite and helpful, car practically brand new. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BADEN BADEN, DE - Reviewed by ALEX - 03 May 2019

" The voucher cost from auto europe does not even cover the basic rental cost per day of the car. Hertz charged an additional 4 euro per day which is not fair at all. "

" I feel that the booking system is not fair for the following reasons. The booking fee charged by autoeurope should cover the cost per day for the car. However Hertz charged an additional 4 euro per day as an additional cost. This is not acceptable at all. You can never now the cost of a car rental when this things happen. I have the receipts to prove this and will take it to a higher level if this complaint falls on deaf ears. "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 8

MEMMINGEN, DE - Reviewed by MARLIND - 25 April 2019

" everything was fine, I did not understand why they have to control (inspect) the car when I have made full insurance (covering every thing), they should just check the fuel if it is full and that's it. Why should I loose my time waiting for their inspection, one of the reasons I have payed full insurance was to save time at drop off. "

" everything was fine. only the insurance that you have to pay at Herz for full coverage it is expensive comparing to the other companies. I payed 125 euro insurance and the car cost me 72 euro for 4 days. it means in a total of 197 euro the insurance was the most expensive part. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by MADELEINE - 24 April 2019

" I´m satisfied. "

" The car was very economical "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by RYLAN - 27 March 2019

" Price quoted from auto Europe was 30% less than I was charged by Hertz, even after returning the car with a full tank of fuel and according to the requests of Hertz. I would prefer to make a decision on booking a vehicle with the actual realistic price quoted at time of booking. In the future I would likely book directly through the company renting the vehicle than with a third party that does not have realistic price quotes. "

" NA "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 4
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by BOZHIN - 27 March 2019

" The car was brand new and had all the specifications I needed. Worked very well throughout the entire time. "

" Very quick at pick-up and drop-off. Easy to find on the terminal. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERLIN, DE - Reviewed by ARTEM - 14 March 2019

" Nice overall, but Enterprise is usually much better in details. "

" There was a location surcharge that was not aforementioned. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 8

MUNICH, DE - Reviewed by SERGEY - 12 March 2019

" Exelent ! "

" Everything exelent , exept too long waiting time when the pick the car up "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by KIRAN - 08 March 2019

" I had to pay extra 100 euro for insurance and extra 90 euro for taxes. This is completely unfair. "

" I opted for a full cover in Autoeurope, however I was charged another 100 euro extra and 90 euros taxes, which is completely unbelievable when I actually made a payment in Autoeurope "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 6
Condition of the Vehicle: 9

BERLIN, DE - Reviewed by HENRY - 16 January 2019

" We reported all the issues with this rental to Auto Europe and we received a standard response based on T&C's. Auto Europe would do well to fix the language in the 'Your Rental Includes' section that pertains to the rail station surcharge. It can be interpreted in a variety of ways - too ambiguous. "

" The car rental agent at pickup could not speak any English and we were not able to get him to remove the Super Cover from Hertz because we had already purchased Super Cover via Auto Europe. We showed him on the voucher that we already purchased Super Cover but he could not understand. This caused the rail station surcharge to be much higher than expected because it is calculated using the final amount of the rental cost at 23%. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by TATIANA - 15 January 2019

" I like to book through autoeurope as in any country you can find great deals including insurance "

" First in the car all the time burning message that the trunk lid is open, although it was closed. Then was i sign «exhaust filter at limit» and check engine, and later «see manual». I called Herz, the operator said that it is not terrible, during a long trip notification will disappear. He also said that there is no speed limit. But when I went from Sölden to Munich, I was driving on the highway 120 km per hour, as the car did not accelerate faster. Constantly had to switch to a lower gear, otherwise the car was losing speed. So the trip back was terrible. With me was a small child. I was very nervous that the car would just stop in the middle of the road and not go further. When I arrived to car return i show this notices to the guy who took the car and he said it ok. I think it not ok. "

Value for Money: 5
Efficiency of Counter Staff: 9
Expediency of Drop-off: 7
Condition of the Vehicle: 1

MUNICH, DE - Reviewed by FEDERICO - 09 January 2019

" For sure i will choose again AutoEurope and Hertz. Thanks for the service "

" Very nice experience, the staff very kind "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BADEN BADEN, DE - Reviewed by VINCE - 22 December 2018

" Smooth "

" Excellent experience. No probs at all "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by DOREL - 17 December 2018

" I felt stolen! "

" I paid 265.88E for 5 days booking. At the airport we requested full insurance and an extra day. I was told that it cost me 200E and I accepted it. I brought the car one day earlier than the initial reservation and the 60% full tank. It took me 600E from the card, so with 400E extra and I did not understand why? "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 4
Condition of the Vehicle: 7

MUNICH, DE - Reviewed by ALEKSEI - 15 December 2018

" Poor Hertz service at Munich Airport, do not even try to use it "

" Requested car was not available, substitution provided, charged extra 100 EUR without notification of customer. No refund offered. Worst experience ever. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

LEIPZIG, DE - Reviewed by ELIYAHU LIOR - 05 December 2018

" Very good "

" Very friendly staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERLIN, DE - Reviewed by NIKOLAOS - 20 November 2018

" no comments "

" no comments "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MUNICH, DE - Reviewed by WERNER - 08 November 2018

" None "

" Good "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 7

BERLIN, DE - Reviewed by MARJA - 04 November 2018

" My rating might be higher. It depends completely on the response I get to my request in this case. "

" Otherwise I was quite happy but I got some very essential disinformation at counter as I received the car. I had asked for manual Ford Focus and received an automate Jeep. This was all fine but the staff member said that the fuel is diesel. Also that would have been ok. We had a long talk about diesel prizes in comparison to gasoline and how to start a diesel engine. Therefore it was a big surprise as we realized that it was NOT a diesel car - because it was impossible to refill (fortunately!!) the car. We got the correct information from a bypasser at the station and confirmed it by calling at Herz help center. Later during our trip we had again problems with gasoline because there were several "Super" gasolines available. Another call to the Herz help center. Third time I encounterd the same problem as I was driving the car 5.30 am to the airport for the drop-off. My daughterr (who speaks fluent German) had taken care all the "gasoline discussions" during our trip and refuellings. So as I was for the first time alone in the car I couldn't fill the tank before the drop off. All this trouble was caused because we were told at the first place that it was a diesel car. With a petrol car I would have asked in detail which gasoline to put in in Germany and in France. I've rented a car abroad before and I've learned that it is the issue no I. Now I didn't ask that because diesel is diesel everywhere. I've sent information about this to Herz, too. And also a request that I will not be charged for the refilling as an operation because the tank was not full at the airport. If the information and request should have been addressed to you, I hope this is the right channel to dot it. Best regards "

Value for Money: 8
Efficiency of Counter Staff: 5
Expediency of Drop-off: 9
Condition of the Vehicle: 8

MUNICH, DE - Reviewed by THOR - 02 November 2018

" Yes "

" Very nice person who gave us the car in Munich. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by WAI YIU - 02 November 2018

" I have booked 2 cars under 2 different names, we didn't get the cars we expected and the car from Alamo needed to fill up with blue water right after 100 km away from airport and alarm on the tyre pressure "

" We didn't get the car we expected...We were told there was scratching mark although it was so tiny and definitely not resulted from any kind of inadequent using of the car... we still don't know the upcoming consequence from hertz!!! "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 2
Condition of the Vehicle: 5

DUSSELDORF, DE - Reviewed by KANISHKAN - 01 November 2018

" Had a really great experience with the rental. The booking process is straightforward and the booking confirmation contains detailed information which is very clear and direct compared to any other rentals that I used so far. Looking forward to my next rental.! "

" Good customer support though the initial registration took a while(mainly due to long queue). "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by JOSE - 11 October 2018

" Charged me beyond what was given online, for the drop off and GPS extra. Fees given by autoeurope are not transparent nor accurate. Not booking with autoeurope anymore "

" Charged me beyond what was given online, for the drop off and GPS extra. Fees given by autoeurope are not transparent nor accurate. Not booking with autoeurope anymore "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 7

MUNICH, DE - Reviewed by AAKASH - 09 October 2018

" I have sent a claim along with complete documents for the excess charges levied to me by Hertz due to cracked wind screen amounting to 777.59 Euros. Request early refund of the amount as full insurance coverage was taken at the time of booking. "

" There was no issue wrt delivery or taking over of the vehicle except that the wind screen glass of car was found broken without any accident to the vehicle. Likely cause is temperature variations. This speaks poor on the quality of Renault vehicles. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by CHRISTOPHER - 04 October 2018

" Generally fine except the inconsistency in expected documents with Hertz. "

" Long wait of over an hour at the desk to collect vehicle. Staff levels did not seem sufficient. Inconsistency with email about expected documents - the email requested a driving licence and credit card, which I brought, but the staff member also wanted a passport, which I had not. The staff member was helpful and eventually sorted it out, but this was not ideal. Disappointed with charges added onto bill. Especially the 'cross-border fee' which was in addition to the fee already for a one way international drop off. I'm unsure how I could do a one way internationally without crossing a border so it seems to me this should have been included within the one way fee. "

Value for Money: 4
Efficiency of Counter Staff: 3
Expediency of Drop-off: 9
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by MYKHAILO - 20 September 2018

" It's hard to add something to the excellent service! The only thing - it would be desirable that when you make a reservation and indicate that you will be traveling to another country, it was immediately said that these are additional costs and taxes. Since I had to pay an extra almost 40 euros. "

" Everything was at the highest level !!! Service excellent! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GARMISCH, DE - Reviewed by GORDON - 19 September 2018

" Website works well, is easy to follow and never any problems at pick-up. Probably the best site for one-way hires. "

" Pick up was a little slow and Hertz wanted to charge an additional 35 euro if we wanted to cross the border out of Germany. (Pick up was 20km from the Austrian border) "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

FRANKFURT, DE - Reviewed by MANAN - 19 September 2018

" hi , i have still not got my payment back. "

" hi , i have still not got my payment back. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by ANUPAM - 17 September 2018

" Booking experience online was fine "

" The counter staff was slow and not efficient. We're mot interested to rent out the car "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MUNICH, DE - Reviewed by NAZAR - 12 September 2018

" very easy and efficient "

" the only minus was long queue on pick-up and the cross-border fee they introduced recently (for crossing the border between Germany and Austria). all the rest was good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HANOVER, DE - Reviewed by GABRIELE - 11 September 2018

" Have been booking with Autoeurope for years and have never been disappointed when it comes to customer service. Any issues that might have come up were always taken seriously and looked into. Very professional! Besides that prices speak for themselves. Keep it up! "

" I would like to specify that my experience with HERTZ Hannover has been great. Friendly and efficient staff!!! Car hire companies (though they carry the same name) can be sometimes like day and night. I would definitely book with Hertz Hannover again. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

DORTMUND, DE - Reviewed by JOHAN DAVID - 09 September 2018

" Same as the comment before "

" Big surprize at rental, the break was not a break but a hatchback so I had to upgrade the car at additional cost plus the fact that I traveled to the Netherlands was an additional 25 euro fee, which is not applied by other car rentals Kind regards, Johan Bies "

Value for Money: 4
Efficiency of Counter Staff: 4
Expediency of Drop-off: 9
Condition of the Vehicle: 9

BADEN BADEN, DE - Reviewed by COLIN - 06 September 2018

" Apart from gps problems all else was good "

" The car had gps included but it stopped a couple of times stating problems in navigation which soemtimes Lasted for hours & we had to use mobile roaming and google earth which came quite expensive in the end. There was no one at desk when we dropped car off to tell them about it "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

ROSTOCK, DE - Reviewed by AUDRIUS - 06 September 2018

" I was booked car from 12:00, but araiv 13:06 and they say it was automatically cancel may booking becouse they wayt one hour. I didn't know that so locky for me they was able to help me and rent a car but it will be nice to have this information for the future. "

" All good, just maybe car can be more clean inside. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

HAMBURG, DE - Reviewed by ALENCAR - 05 September 2018

" Very pleasant experience. Easy to book with fairly good price. "

" They blocked 530 euro as a deposit fee on my credit card and this amount wasn't returned yet. I'd like to understand why this is taking so long. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by PAIAM - 04 September 2018

" In general I was solidified but a bit confused with the invoicing process. I thought I paid for the full coverage of insurance but it was not the case and had to pay on the spot to Hertz. The main question for me now is that I would need to have a total invoice issued in the name of a company comprising all what I paid and not sure how to get one. Would deeply appreciate support to get this invoice. "

" In general I was solidified but a bit confused with the invoicing process. I thought I paid for the full coverage of insurance but it was not the case and had to pay on the spot to Hertz. The main question for me now is that I would need to have a total invoice issued in the name of a company comprising all what I paid and not sure how to get one. Would deeply appreciate support to get this invoice. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by MICHEL - 01 September 2018

" Rather easy to book "

" Hertz make a lot of profit by renting one way vehicle. Having a car in Germany with a Belgium plate and driving it back to Luxembourg on the way to Belgium give 3 advantages to Hertz. 3 times one way fee charged to their customer. Good way to make profit without sharing this service with customer. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 9

HAMBURG, DE - Reviewed by PETROS - 30 August 2018

" The only premonition I faced was that they did not inform me from the office that I had to deliver the car to the station's parking lot, and because I was working I could not go to the address that the reservation said. Also I return the car in Berlin on Sunday 29 August 2018 as it was at my drop-off information. I contact the local HERTZ office in Berlin Station and they informed me that everything was fine and the blocked amount would be returned at the end of the day. The blocked amount has not being returned yet. "

" The only premonition I faced was that they did not inform me from the office that I had to deliver the car to the station's parking lot, and because I was working I could not go to the address that the reservation said. Also I return the car in Berlin on Sunday 29 August 2018 as it was at my drop-off information. I contact the local HERTZ office in Berlin Station and they informed me that everything was fine and the blocked amount would be returned at the end of the day. The blocked amount has not being returned yet. "

Value for Money: 6
Efficiency of Counter Staff: 9
Expediency of Drop-off: 4
Condition of the Vehicle: 10

BERLIN, DE - Reviewed by PANTELIS - 23 August 2018

" I am very satisfied "

" I am very satisfied "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERLIN, DE - Reviewed by EDVARD - 20 August 2018

" Long time user of Auto Europe. "

" I booked Mondeo station wagon or similar and I was given Citroen C4 Picasso which is not as capable in German highways. We also had problems in fitting all our luggage. Is this same category? "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

MUNICH, DE - Reviewed by ALEKSANDER - 10 August 2018

" Ok "

" I got a mini van which was not suitable for my travel on alpine roads. I was informed that a smaller car would cost an additional 10 € per day and I felt this was kind of blackmail. "

Value for Money: 3
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 1

MUNICH, DE - Reviewed by AHMAD - 09 August 2018

" Thank you very much. Car was nice and I was happy. "

" It took me more than an hour to receive the vehicle in Munich Airport because my request for a Mercedes car which was not available and I was told it is coming in ten minutes every time I ask about the vehicle. Finally I was offered a Volvo and I was told the Mercedes is not coming. Volvo was nice but I prefered Mercedes. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 9

FRANKFURT, DE - Reviewed by TANASARN - 03 August 2018

" At the Herzt counter, staff found my reservation from Autoeurope was incorrected year. It was my fault. It shall be modified at the moment for pick up in the next morning. Once I modified at night, I can selected E-class in the list of Hertz (provided by Autoeurope). But once I picked up in next morning. There was only 1 car (C-class) available at Hertz. It wasn't my fault. But I just a bit unwilling picked up. Before I picked up. The year still incorrect at Hertz. Autoeurope just told me that their system was changed to 2018. But Hertz still saw 2019 in monitor. I didn't know whom data was incorrected. Then Autoeurope resent the new booking with corrected year and I can picked up as well. I think some problem happen about data interfaced between Autoeurope and Hertz in modify procedure with different year. So, I think I got C-class with unfair rate. The car was OK but it was not my selected category. "

" I've sent it directly to Hertz. "

Value for Money: 6
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 7

DORTMUND, DE - Reviewed by MICHAIL - 30 July 2018

" I'm come to Dortmund for a business trip, not for holiday, It was a lot question for me about the price of the car rent, and a did not take a Hertz for a next time. "

" In a contract i didn't get information that Hertz will take a Cross Border Fee - 25 eur, also Location Service charge 48.76 eur, Maximum Refueling price 187.45 eur (I'm waiting for this money back), also - super cover price 33.73 per day = 101.19 eur. This information must by in contract. Then I come to airport office and see the invoice I was up sad. My rental Record 290112126 in Dortmund airport. "

Value for Money: 8
Efficiency of Counter Staff: 4
Expediency of Drop-off: 5
Condition of the Vehicle: 5

MEMMINGEN, DE - Reviewed by RADU ALIN - 25 July 2018

" Everything just fine "

" Everything just fine "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERLIN, DE - Reviewed by LISA - 23 July 2018

" everything was perfect - i would have liked a confirmation of return and fuel refund "

" everything was perfect - i would have liked a confirmation of return and fuel refund "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MEMMINGEN, DE - Reviewed by ILCHO - 23 July 2018

" Hertz charges me extra, despite the voucher issued by Auto Europe. Without my knowledge and consent, my credit card has withdrawn 41.65 euros. "

" Without my knowledge and consent, my credit card has withdrawn 41.65 euros. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 5
Condition of the Vehicle: 7

BAMBERG, DE - Reviewed by DOROTHEA - 19 July 2018

" All was good can be recommended "

" all was good "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 8

FRANKFURT, DE - Reviewed by IGOR - 15 July 2018

" No comment "

" All OK just the consumption of the car was to high. Roughly 10 l/100 km. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by NIKOLA - 11 July 2018

" Very unhelpful and unfair treatment I booked car thru your site several days ago. Rental was booked for two days from Frankfurt hbf. Booking was charged right away on my debit card. I brought same debit card when I came to pick up booked car and give deposit for car I was refused with explanation that HERTZ don't accept debit cards. When I called Auto Europe to ask for refund. I was refused with comment that I should terms and conditions.I understand that you accept only credit cards but I don't understand why You charged my debit card if you don't accept them. Very unfair and disappointing from your side. "

" I was very unhappy with service. Car was booked for 1 pm at Frankfurt hbf when we came to pick up car gentlemen informed me that my car is coming in 10 to 15 min. On the end car came at 3 pm. We was very upset cuz car was so late. When finally car was ready to be picked up gentle man on counter refused my debit master card. With explanation that they accepting only credit cards. Since I didn't have any other card he explain me that they can't give me a car. It was already too much. When I asked to refund me charges for car he said that I need to call their call center. He gave me phone number, when I call them they said that they are not in charge and that I need to speak with Auto Europe. One more disappointment. Never in my life had such a negative experience. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

FRANKFURT, DE - Reviewed by EMMANOUIL - 03 July 2018

" Good cars,good prices "

" Everything was excellent! "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by JAMES - 23 June 2018

" great "

" The car was new and was excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by JOSEPHAT THEURI - 22 June 2018

" I would Recommend Auto Europe for it's clear, precise and what you see is what you get information, and also for Very competitive and yet Very economical prices as you can get in the web. "

" So arrived at the counter had previously booked an Opel insignia compact size, but the guy in the counter upgraded me to an Opel wagon without even informing me, secondly he also informed me the car had a full tank only later as I picked the car to discover the car had 3/4 of a tank instead, my picking up of the car was 17.30 and Hertz Frankfurt closes at 18.00 so by the time I discovered I had a 3/4 of a tank there was nothing I could do and I could not complain to anyone considering as well my dropoff time was outside office hours, thirdly I was never informed of any hidden charges only later to find out my credit card had been charged 125Euros more which till now haven't received any response from my mails I wrote Hertz...Am very disappointed and sick of all that inefficiency and being duped by Hertz, for sure they take advantage as they know one is tired after long flights and so won't check all the little nitty gritties. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MUNICH, DE - Reviewed by AGU - 21 June 2018

" Although I ordered everything ahead, including driving abroad, I had still to pay extra. "

" Although I ordered everything ahead, including driving abroad, I had still to pay extra. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 8

FRANKFURT, DE - Reviewed by NUNO - 14 June 2018

" Very good "

" Very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by MICHAEL - 11 May 2018

" Not satisfied "

" I was very disappointed with the make and model of the vehicle provided which did not suit my needs . The staff where unable to offer an alternative and instead hired the vehicle with no choice and took taxis to and from my meetings !!! It took over 45min to get the vehicle and on returning the vehicle 1.50 hours late I was charged a late penalty and on top of that a further days rental plus a service charge which came to 76euros !!! When I complained about it I was told there was nothing they could do about it . I am tottaly upset and unsatisied with your vendors performance on this occasion and will be writhing to them in due course . "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 3

FRANKFURT, DE - Reviewed by DEJVIS - 04 May 2018

" Thanks. "

" Very professional service. Thanks "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by JURIJS - 27 April 2018

" I am satisfied with AutoEurope car service and totally unsatisfied with HERTZ! "

" When I picked up the car I found scratch on the car but there was no staff to report it too. As I had meeting to catch I drive away as had no time to search for any staff. HERTZ said there will be plenty of staff but there were no people at all. When I returned the car it was my only goodwill to say about this scratch that they didn't find from previous time and as I am good person I told about it. They didn't listen for what I have been saying that it wasn't me and filled in the paper as it was my fault. I didn't signed it of course. I am still frustrated about this company and the staff that been acting that it was me who did it no matter what I have been saying. Will never use this company again! "

Value for Money: 4
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 8

FRANKFURT, DE - Reviewed by JOSEPH - 20 April 2018

" Wonderful experience driving an almost brand new vehicle with Hertz. "

" All went well with the process except when I handed over the vehicle, I was told that the back boot cover was missing. To me this was a surprise, as when I picked the car this cover was not installed. Nobody form Hertz informed me about this, and I dropped off the car in "Tale Quale" conditions as I took it from the parking area in Frankfurt Airport. The person has told me that they were going to charge me (Fully insured) about this cover. I find this very unfair as this cover was never in the vehicle. To my surprise, I am to understand that when a customer picks up a rental car, the person assigned should have told us that the vehicle has a missing cover. This is the only unpleasant situation we have faced. Otherwise everything was fine. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LUDWIGSBURG, DE - Reviewed by GIUSEPPE - 27 March 2018

" Please see above. "

" First of all we would like to thank Autoeurope for the great service they offer. Unfortunately the car rental experience with Hertz Ludwigsburg however was very disappointing and left much to desire, to be polite and to say the least. We had booked a Ford Focus (or similar) due to the fact that we had to drive some distances for customer visits. Upon collecting the ordered (and confirmed) vehicle Hertz could only offer a Ford Fiesta or Mercedes Viano (8-seater) since no other car was available. Both cars were not an option so Mr. Pezzulla was asked to use the 8 seater and to collect a different car the next day from another city, ie Heilbronn (!). Hertz kept on saying that they tried to contact Mr. Pezzulla to inform him on the mobile number provided however failed to reach him (please note that no calls where ever received from Hertz on his mobile and it should have not made a difference anyway since Hertz failed to fulfill the agreement). To top it all up the 8-seater was not even handed over with a full tank as Mr. Pezzulla drove 50km and had to refuel the car with 11Liters of Diesel. Needless to say that no future car hire bookings will be made with Hertz Ludwigsburg as we cannot risk wasting time and money for a company failing to provide a service it is being paid for and definitely for not treating customers the way they should be. For easier reference please see the attached car hire voucher. We kindly ask you to look into it in order for future customers to be spared to go through the same. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 1

BERLIN, DE - Reviewed by MART - 16 July 2017

" good searching capabilities, though the car was smaller than the S-Max "

" quick and friendly service "

FRANKFURT, DE - Reviewed by DENIS - 13 July 2017

FREIBURG, DE - Reviewed by CHRIS - 10 July 2017

" Person on duty was helpful, but they only had one GPS on site, and at first it did not work. We got it going, but if it had not worked getting directions in the area is difficult. Turned in car at Muenchin Airport directions to where to return care were good, but process once you were there was confusing. Stood around 20 minutes before the Hertz person showed up, other people checking in cars just shrugged their shoulders and would not help even though my wife spoke german. "

INGOLSTADT, DE - Reviewed by DAVID - 06 July 2017

" Fast, easy and a cat at just any location! "

" Got a good quality car. Better than expected according to what was chosen at time at rental. "

LEIPZIG, DE - Reviewed by DAVID - 29 June 2017

" Car was ready, clean, and almost new. We rented a seven person van, and there were six of us. But there was indeed enough room for all our luggage. 6 speed diesel Ford. nice "

FRANKFURT, DE - Reviewed by QENDRIM - 28 June 2017

DORTMUND, DE - Reviewed by DANIEL - 12 June 2017

" In the contract said that Hertz would only charge me 215 EUR on the credit card, but on the terminal they asked for 750 EUR to block on my card, so I had to buy additional super insurance of 38 EUR/day. "

" In the contract said that Hertz would only charge me 215 EUR on the credit card, but on the terminal they asked for 750 EUR to block on my card, so I had to buy additional super insurance of 38 EUR/day. I was offered different class of car on the terminal, saying that there was no other cars left, after arguing they gave me different car. "

CELLE, DE - Reviewed by MARCELINE ODETTE - 09 June 2017

" always satisfy with services and the rental cars. "

" very good rental car and good service "

DUSSELDORF, DE - Reviewed by MOLLY - 07 June 2017

HANOVER, DE - Reviewed by UICHOL - 31 May 2017

" The rental agent at Hannover airport told me to sign the agreement first and if I saw any damage to my car, I could just take photo and show it when I returned the car in Frankfurt airport. I saw a scratch at the rear and I took a photo. However, the old lady who was very rude and checking the car. She found a scratch in the back and stating that it was not in the original invoice that I signed and I would haave to pay for it. I told her the scratch existed when I picked up the car and tried to show the photo I took. However, she began to scream at me and told me to sign the claim form . I find her abuse behavior totally unacceptable, what you see in old Nazi movie. "

" The return experience was totally abuse and the agent tried to force me to pay for the pre-existing damage. "

MEMMINGEN, DE - Reviewed by TODOR - 25 May 2017

MUNICH, DE - Reviewed by ALEKSANDAR - 09 May 2017

" Very easy booking "

" HERZ were perfect. Lovely service. "

DORTMUND, DE - Reviewed by AUREL - 09 May 2017

MEMMINGEN, DE - Reviewed by EDWARD - 09 May 2017

DORTMUND, DE - Reviewed by KRASIMIR - 04 May 2017

" Lake of information about the car insurance. Double payments of insurance once to autoeurope and after that to Hertz "

" The car was not avelable at requested time. I have to wait more than one hour to get the car. Also instead of Opel Insignia or similar I was proposed to take Ford Torneo. Also I was asked to pay additional for avelable Ford Mondeo. At the End after long discussions and waiting I have got Ford C Max "

MUNICH, DE - Reviewed by DEYAN - 03 May 2017

BERLIN, DE - Reviewed by ELMAR - 30 April 2017

DORTMUND, DE - Reviewed by STELIAN - 21 April 2017

" I will never order a car from autoeurope.eu "

" Worst client service ever "

FRANKFURT, DE - Reviewed by RADHAKISHORE - 19 April 2017

" hello, i am very much satisfied with the overall booking experience Auto Europe. Your customer care representative resolved all our queries before the booking and within minutes our booking was done. The cost of the rental was fine too. I will definitely recommend Auto Europe. thank you.. Best regards, Radhakishore Gurumurthy "

" while taking delivery we was informed to drop off the car latest by 10:00 PM on the 17th of April. When I asked at the counter that in case we get delayed, do they have a key drop box facility? The representative from Hertz told that they do not have one and if we drop even at 10:01 PM we will be charged for 5 days. But the above information is FALSE. They do have a key drop facility and we had time till 7 am the next day as per the another representative available last evening. The false information from Hertz costed us 1 day of extra rental and 15? of late return fees. Every time we called their office to inform them can we drop the car by 11:30 PM, the calls were routed to central customer care and they said we have only call the dealer "

MUNICH, DE - Reviewed by VYRON - 18 April 2017

FRANKFURT, DE - Reviewed by MARK - 13 April 2017

DORTMUND, DE - Reviewed by STEFAN - 04 April 2017

MEMMINGEN, DE - Reviewed by VALDIS - 03 April 2017

MUNICH, DE - Reviewed by MARÍA FERNANDA - 31 March 2017

" Good & professional service. Good value for money. "

WEEZE, DE - Reviewed by AINAR - 20 March 2017

MEMMINGEN, DE - Reviewed by TATSUO - 07 March 2017

" Dear Sir, As you can check from my booking record, I have paid Eur 140.75 which is cover the SUPER　COVER insurance. Unfortunately when we arrived at Memmingen airport to pick up our car at Hertz. The counter receptionist told us thery have only recieved a Voucher Credit from you in the amount of Eur 110.75, and there was without super cover insurance. They tried to explain to them that we had paid you in advance, with a copy of print out. However they won:t listen to us, because they clearly received only 110.75 from you. _we had no choice but to pay extra 65.78 for the Super cover insurance fee, Therefore, this is a duplicate expenses for us. Could you kindly clarify this messy balance as soon as possible. We are very disappointed. "

" The car we rented was really bad, the rear mirror was broken. The OM off side mirror was cracked. This car is not suitable for any rental. "

BERLIN, DE - Reviewed by DRAGOS - 04 March 2017

" Totaly unsatisfied, i booked a middle class car (Opel Insignia or similar) and got an "upgrade" to Ford Tourneo Connect.The car was to big, had no autopilot and was very hard to drive and park.Nobody wants to move big stuff when arriving with an airplane, the car must be fast and small consumption.The car i got had none of these. So STOP PROMISING CARS YOU CAN'T DELIVER.It was a very disappointing experience. "

MUNICH, DE - Reviewed by ANASTASIOS - 28 February 2017

" the rent was for a car with GPS included and at the beginning the employee in Hertz's front desk told us that thw GPS was portable !! and proposed an upgrade with 20 /per day for a bigger car with navigation system. I told her that I can use my phone if I wanted a portable GPS and finally they gave us a very good car with navigation system without extra cost "

BERLIN, DE - Reviewed by TIMOTHY - 11 February 2017

BERLIN, DE - Reviewed by DAVID - 09 February 2017

" I was ripped off by Hertz and charged over 200 dollars after returning my car on time in perfect shape. They are refusing to cooperate. I will leave horrible reviews and never use this site again if I am not assisted to get my money back "

" I was ripped off by Hertz and charged over 200 dollars after returning my car on time in perfect shape. They are refusing to cooperate. I will leave horrible reviews and never use this site again if I am not assisted to get my money back "

MEMMINGEN, DE - Reviewed by ROSTYSLAV - 06 February 2017

" They need fill in tank only 5-6 litres (9 euro), but they withdrawed from my card 27 euro. "

DORTMUND, DE - Reviewed by JOHAN - 15 January 2017

MEMMINGEN, DE - Reviewed by ANASTAS - 11 January 2017

BERLIN, DE - Reviewed by SAGI - 10 January 2017

LINDAU, DE - Reviewed by GABRIEL - 10 January 2017

" Everything worked well and was as I have booked. "

" Good communication to confirm beforehand.The staff was friendly and prepared on our arrival. It was also easy to extend the hire and again the staff was friendly and accommodating. "

MUNICH, DE - Reviewed by STAMATIOS - 03 January 2017

MUNICH, DE - Reviewed by KONSTANTINOS - 03 January 2017

" Easy software, a lot of options and straight forward reservation "

" Easy and fast. Reliable "

FRANKFURT, DE - Reviewed by BOBITAN - 16 December 2016

" everything was fine , fast and reliable "

" everything was fine , fast and reliable "

MUNICH, DE - Reviewed by ROXANA - 07 December 2016

" Terrible experience, I will not do it again "

MEMMINGEN, DE - Reviewed by ALGIMANTAS - 07 December 2016

" Everything worked smoothly "

" Very well organized,especially car return "

WEEZE, DE - Reviewed by MERJA - 30 November 2016

" The Hertz lady saw my autoeurope voucher and didn't tell me that i have already bought supercover (and i don't have to buy it again), she asked me do i want supercover and she didn't tell me that i would be buying it again, so i said yes because it was really important to me that i have it. Now i have to pay supercover for autoeurope and hertz double, i'm furious. Hertz lady had really bad english and she tricked me! "

HAMBURG, DE - Reviewed by KARI - 27 November 2016

" Car´s windows were very dirty inside which make it very hard to drive when sun was shining. "

FRANKFURT, DE - Reviewed by SHMUEL YONA YOSEF - 24 November 2016

" This is the first time I ordered a car through Auto Europe The service was excellent from the start And everything was clear And the prices are really good I would highly recommend "

" I returned the vehicle they tested him very, very thorough I never saw such a manner that checks It would seem that they are looking to charge me And when I took the vehicle they scared me regarding insurance on all scratch I'll have 1000 euros But the vehicle was new and clean "

DUSSELDORF, DE - Reviewed by RADIK - 21 November 2016

" hertz took another 17.01 eur 14.11.2016 without explanation of the reasons "

" hertz took another 17.01 eur 14.11.2016 without explanation of the reasons "

MUNICH, DE - Reviewed by VASILEIOS - 16 November 2016

FRANKFURT, DE - Reviewed by IRMANTAS - 14 November 2016

MUNICH, DE - Reviewed by IOANNIS - 01 November 2016

COLOGNE, DE - Reviewed by NICOLAE RADU - 03 October 2016

" I chose Hertz offer because on your website is specify that there is no limit of km for this car. The Hertz employee said that my car had a limit of 200km / day !!! Please check from where it comes the discrepancy. "

BERLIN, DE - Reviewed by ALEXANDROS - 20 September 2016

" I'm satisfied overall with Auto Europe services but you need to you need to upgrade your mobile app. It's almost unusable "

" Everything was very good. "

MUNICH, DE - Reviewed by DEVON - 17 September 2016

" The car was disgusting and I had to point out that it wasn't cleaned properly and wait for it to be cleaned-that or walk with all my luggage all the way back to the Hertz kiosk and change the car. Not cool. Very not cool. "

MUNICH, DE - Reviewed by MIRCEA MIHAIL EDWARD - 11 September 2016

" I contracted a compact car and I got an SUV ( Peugeot 2008) with a small gasoline engine. :( "

BERLIN, DE - Reviewed by ANDREI - 05 September 2016

MUNICH, DE - Reviewed by BARUCH - 04 September 2016

LUDWIGSBURG, DE - Reviewed by MANFRED - 31 August 2016

MAINZ, DE - Reviewed by OLIVER - 31 August 2016

BADEN BADEN, DE - Reviewed by REGINALD - 24 August 2016

" I had no problems with bookings and appreciated the reminder you sent before with details on picking car "

" I was lucky to be at Baden Baden airport which is very easy to find auto booths. Hertz gave me a brand new Ford fiesta and I had no problems. Handing over car was also easy. "

MUNICH, DE - Reviewed by AHMAD - 22 August 2016

" I had good experience dealing with Auto Europe and Hertz. It was easy going deal, however I have few concerns I just want a clarification on them. First I've booked a Mercedes Benz Etihad class and I got a Volvo s70 I think instead, I'm not sure if they are in the same category on not. Or if they are in the same price range. Second the price on the voucher was around ?775, while the lease contract stated around?651. I'm not sure if they used the same voucher.. kindly contact me on my email for more details. Best regards Ahmad "

" I have few concerns I just want a clarification on them. First I've booked a Mercedes Benz Etihad class and I got a Volvo s70 I think instead, I'm not sure if they are in the same category on not. Or if they are in the same price range. Second the price on the voucher was around ?775, while the lease contract stated around?651. I'm not sure if they used the same voucher.. kindly contact me on my email for more details. Best regards Ahmad "

FRANKFURT, DE - Reviewed by LUCA - 18 August 2016

BERLIN, DE - Reviewed by ANTONIO - 12 August 2016

" non ho usato l'auto prenotata perchè autoeurope non ha comunicato l'avvenuto acquisto (voucher) all'autonoleggio Hertz. Questo ha comportato numerose telefonate, con relativa perdita di tempo (3 ore), per riuscire finalmente a trovare due auto (con europcar) di cui una di classe notevolmente inferiore (Fiat 500 invece di Opel Astra). Ritengo incredibile che due delle maggiori compagnie di autonoleggio del mondo non abbiano due auto disponibili nel centro di Berlino e che autoeurope abbia potuto creare un simile disguido. Non credo che utilizzerò più autoeurope. "

" non ho utilizzato i servizi Hertz e rimando al mio commento precedente (mancanza di auto a Berlino) "

BADEN BADEN, DE - Reviewed by ALEXANDER - 10 August 2016

HAMBURG, DE - Reviewed by PETER - 06 August 2016

BERLIN, DE - Reviewed by CRISTIAN GIORGIAN - 06 August 2016

" Super! "

FRANKFURT, DE - Reviewed by RICARDO LUIS - 01 August 2016

" Un DESASTRE. Todo distinto de lo prometido. Cobraron anticipado. No pude realizar cambio de hora de devolución por página ni pudieron Uds. Me dijeron que no importaba porque podía devolverlo más tarde sin cargo siempre que no superara la misma hora de retirada. Hertz me dijo que no era así. Al querer realizar Uds. cambio de horario de devolución modificaron la reserva de 5 + 2 pax a uno de 5 pax que no me servía. Me cambiaron de AUTO EUROPE a Hertz. Vehículo mejor pero manual y más caro al pagar día de atraso. No pude ampliar el seguro para cubrir franquicia porque Hertz pretendía Eur 1100 en lugar de eur 220 informados en página ni utilizar la cobertura de mi tarjeta MasterCard porque no pude rechazar cobertura CDW Y LDW que exigía MasterC "

FRANKFURT, DE - Reviewed by YOOMI - 30 July 2016

" I prepaid 410 EUR and rental car company applied only 357 EUR as credit. I did not get enough explanation on this from either your side or rantall company. If this not resolved, I will think my money was STOLEN. "

" When I found out something is wrong in my checkout amount, the lady at the checkout location only kept saying "I don't know!" and CS guy over the phone gave different answer within 3 minutes. First, "oh, you paid 410 USD, EUR is more expensive!" (No, I paid 410 EUR) Second, "oh, then the difference is taken by AUTO Europe as commission!" (I haven't heard anything about that) Who is responsible this? Either of you are sheer disappointment and I will do everything I can until this situation solved. Either of you stole my money or deceived me. "

HAMBURG, DE - Reviewed by MANUELA - 25 July 2016

" Very kindly and friendly persons at the counter. "

MUNICH, DE - Reviewed by ABDULKARIM - 24 July 2016

" The car we reserved was an E-Class Mercedes Estate. What we received was a C70 Volvo Estate which was supposed to be an equivalent type. However, the navigation system was not as good as that provided in the Mercedes (based on previous experience) and the searching and results for POIs was somehow disappointing. "

FRANKFURT, DE - Reviewed by ABDULLA - 21 July 2016

" The give me ford car only And they said sorry we don't have what you booked E calss or similar Only ford or big car and pay different Other car rental always give free upgrade if the don't have what we book "

FRANKFURT, DE - Reviewed by DARUSH - 20 July 2016

" I am renting around 3 Months cars around the world mostly through Autoeurope. The only word which I think of my experience renting from Hertz was fraud and distortion. I end up to pay an additional 101 Euro to the fee I already paid to Autoeurope as final price. I did not purchase any thing extra just pay or no car. I hope Auto Europe will look into the business pactice of it's partners in order to maintain the customers. I will post in the social media your voucher as well an the invoice of Hertz to warn the other people. Best Darush Struss "

" Be aware of this company. They try to get out of your pocket what ever they can. Check your car very very carefully. Do not trust what they say you regrading the conditions of the car if you don't want to be surprise when you return the car. Check your invoice do not trust them to send you an honest final bill. "

DUSSELDORF, DE - Reviewed by ROBERT - 15 July 2016

" It all worked out as planned. No surprises. Paying 200 euros to rent a car for two days seems to be a rip-off. "

" At pick-up the lady at the Hertz counter was rude and unpleasant. When I dropped off the car the representative first told me that I would get my receipt via email. When I insisted he wrote up the return such that I could get my receipt at the desk in the airport. Poor service! "

COLOGNE, DE - Reviewed by GÜNTER - 13 July 2016

" Uncomplicated procedure, smoothly run. Good ratio of price and value offered. "

" Professional handling. The person at the desk was not overly friendly. "

MEMMINGEN, DE - Reviewed by ILZE - 07 July 2016

BERLIN, DE - Reviewed by DAN - 06 July 2016

FRANKFURT, DE - Reviewed by GEORGIOS - 06 July 2016

" I was booking rent a car with this company till now..This time I paid 115 € for full insurance and Hertz denied the full insurance from autoeurope and deducted from the total amount of money due to pay only63,87 €. In my complain the said they don't accept this insurance and should be refund from autoeurope and I had to buy a new one much more expensive...!!! "

MEMMINGEN, DE - Reviewed by TAMAS - 04 July 2016

" very good agency if you rental to the big company "

" This is a big company with a good cars and new "

STUTTGART, DE - Reviewed by IOANNIS - 23 June 2016

MEMMINGEN, DE - Reviewed by DORIN - 23 June 2016

" Easy to rent a car. "

" All right. "

MUNICH, DE - Reviewed by MAXIM - 15 June 2016

" I was rented car with GPS option included. But I was charged additional 93 euros from Hertz for extra GPS option. They was explained me that this option was booked by Autoeurope. Please refund this money to me. I am ready to present copy of invoice from Hertz. "

FRANKFURT, DE - Reviewed by ROZI - 14 June 2016

MUNICH, DE - Reviewed by THEODOROS - 07 June 2016

" Good company "

WEEZE, DE - Reviewed by THEODOROS - 01 June 2016

" We arrived 23.15 and they told us that they can't rent us the car with Debit Card "