GOLDCAR PORTUGAL Car Rental Reviews

LISBON, PT - Reviewed by TIMOTHY - 14 September 2025

" Good "

" Very good on this occasion "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by ALEKS - 03 September 2025

" Efficient service both at pick-up and drop-off. "

" Quick shuttle service, out vehicle has low mileage. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

LISBON, PT - Reviewed by ANTONIOS - 02 September 2025

" Ok "

" Ok "

Value for Money: 3
Efficiency of Counter Staff: 4
Expediency of Drop-off: 7
Condition of the Vehicle: 8

PORTO, PT - Reviewed by BRUNO - 29 August 2025

" . "

" They refused to take my PHYSICAL Debit Card, even though on their site it states nothing about not accepting PHYSICAL Debit Cards "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 6
Condition of the Vehicle: 6

LISBON, PT - Reviewed by ULF - 24 August 2025

" I am a long-time (> 25 years) customer of AutoEurope and for me it is the most convenient and safest way to rent cars for business and leisure. The client interface is great and the Voucher System is also very good and always served me well with any rental car company (except with Goldcar, see above...). I always recommend AutoEurope in my network for rental car reservations. "

" Goldcar Lisbon was the worst experience I ever had for renting a car. Clients with reservations were put into a line and it took over 1 hour until my number was almost coming up. After one hour 20 min waiting time, I asked for a number without reservation, which was served in 5 min. In other words, clients without a reservation could immediately get to the counter, while clients with a reservation had to wait for about 1.5h in line. Each client took about 15 min to finish the rental formalities, because the Goldcar staff was apparently trying to sell all kinds of extra services to any client. In more than 40 years renting cars for business and leisure, I have never experienced such inefficiency. Also, I had reserved a compact SUV via AutoEurope, but I received a Kia Stonic, which I would consider a rather small car, rather than an SUV. I always had excellent experiences with rentals done via AutoEurope, but this rental was an extreme low point. I would recommend to include Goldcar for AutoEurope rentals in the future. I will never rent from Goldcar again. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 7

LISBON, PT - Reviewed by STEPHEN - 01 August 2025

" 3 hours waiting for a car is deplorable. "

" 3 hours waiting for a car is deplorable. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 4

FARO, PT - Reviewed by OLWYN - 19 July 2025

" Good selection of available cars, price was competitive "

" Checkin and return quick and easy. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by ALEXIS - 28 May 2025

" My credit card refused because expiring 2 months later. No warning about that when booking the car. "

" Great customer service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by PAULA - 26 May 2025

" too long waiting for pick up and drop off "

" too long waiting for pick up and drop off "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 8

LISBON, PT - Reviewed by FRANCISCO - 26 April 2025

" Un general, good "

" Algunos problemas para contactarlos, ya que no funcionaba el Vía Verde que habíamos contratado. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by ISABEL - 16 April 2025

" Easy car rental! "

" Everything was easy and the process went very smoothly. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by ANDERS - 31 March 2025

" All to full satisfaction "

" All to full satisfaction. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by DAVID - 25 October 2024

" Another great rental from Autoeurope. Love how easy it is to make changes to get the best deal as the prices fluctuate. This time, however, the deposit hold indicated by AE in the booking fell significantly less than what Goldcar actually put on my card. More effort is required to make sure that this sort of information is always up to date. "

" Overall great experience and great price. Newer car (30,000km) with minor existing damages ALL properly documented. ..but wasn't given the option to bill the extras in my credit card currency so ended up paying the higher Goldcar FX fee. A few days after returning the vehicle the toll charges appeared on my credit card but no invoice or details have been provided for this amount which is a bit disappointing. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

FARO, PT - Reviewed by GERALD - 22 October 2024

" All good "

" All good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by PASCAL - 21 October 2024

" Staff was generally unfriendly both at pick-up and drop-off. "

" Charged me 150 Euros without even explaining the reason for it. Had to dispute the charge via the credit card company. "

Value for Money: 8
Efficiency of Counter Staff: 4
Expediency of Drop-off: 5
Condition of the Vehicle: 10

LISBON, PT - Reviewed by ANDERS - 20 October 2024

" Top experience with Auto Europe as always. "

" Goldcar continue on top, very good cars and efficient service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by DOMINIK - 18 August 2024

" information about goldcar a bit superficial "

" Cumbersome car return at airport, some traffic jam "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 6
Condition of the Vehicle: 8

MADEIRA, PT - Reviewed by JAROSLAV - 10 August 2024

" My voucher was not accepted because "?" in my name. This character was added in my name by your system which is wrong behaviour "

" They pushed for buy additional insurance which not included in AutoEurope. This is not transparent. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 1

FARO, PT - Reviewed by MANUEL - 06 August 2024

" Auto Europe always good however you should have a 24 hrs call centre so when bad experiences happen We could get advice "

" 1st vehicle had slick tyres and when complained got the "do you want the car or not" which I said now and that I would call the police as it's illegal to hire in those conditions and I have been given a 2nd choice there and then. Also the manager addressed me as "boy" when talking to staff thinking I could not understand Portuguese !! Absolutely disgraceful "

Value for Money: 6
Efficiency of Counter Staff: 2
Expediency of Drop-off: 8
Condition of the Vehicle: 1

LISBON, PT - Reviewed by LOIC - 10 July 2024

" i Never add any problem with your company i hope i will be able to have you on my side to get back my money from them ! "

" The first car i received broke after 2 days, engine light on and general state of the car bad (scratches everywhere) 84 thousand KM. The second one received was fine BUT I had to pay twice the deposit, a total of 1900 + 1600 for the second car quite a lot. And know i receive the final invoice and i they charge 150 for protection total, that they took from my DEPOSIT !!!!! I payed a protection with you not with them, i was arround 150€ with you company and the final invoice reach 400€. It's a SCAM ! "

Value for Money: 1
Efficiency of Counter Staff: 7
Expediency of Drop-off: 6
Condition of the Vehicle: 1

PONTA DELGADA, PT - Reviewed by ANTÓNIO - 12 June 2024

" very good "

" very good "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 9

PORTO, PT - Reviewed by DIEGO - 09 June 2024

" . "

" . "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADEIRA, PT - Reviewed by SABRINA - 26 May 2024

" Otherwise all fine. "

" Counter Staff tried to sell me insurance for a couple of 100 EUR, even though I told them that I don´t want it. When I received the car, it was in a very poor state, so I don´t understand why she pushed for insurance... Irritating... "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 9
Condition of the Vehicle: 4

LISBON, PT - Reviewed by STILIAN - 08 May 2024

" Always good prices "

" Fast, easy, blocked amount returned promptly "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by PAULA - 02 April 2024

" Rent very often with Goldcar, this time the experience was not very good "

" Car with mechanical problems. Had to trade it. Staff lacking knowledge to answer questions on procedures "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 4

LISBON, PT - Reviewed by ANA - 10 February 2024

" Very clear conditions and multiple options to select from "

" I got what I booked "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

FARO, PT - Reviewed by HARALD - 21 January 2024

" Would not use again "

" Despite the inclusion of the excess insurance I was forced to purchase insurance to bring the excess to nil. "

Value for Money: 4
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by RICHARD - 14 October 2023

" Easy to navigate website "

" Vehicle in poor condition with a high mileage "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 9
Condition of the Vehicle: 2

LISBON, PT - Reviewed by ANA - 08 October 2023

" You get what you book, it has worked for me for several years now. "

" Fair service, I had no issues with the car. Great price offer "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 9

LISBON, PT - Reviewed by CHAIM - 23 September 2023

" Easy reservation online, convenient pick up at airport, quick return "

" Everything was fine except the wait at the counter was very long "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by VIRGILIO - 07 August 2023

" Friendly and efficient staff. Good Experience Overall. Car had far too many small damages and return late far too busy and small for the avalanche of cars at the airport. But I do still recommend - GOT THE CAR shown at booking ✅ "

" Very efficient and friendly staff l. Great systems and digitalisation. Return late was far too busy and crowded and too small for all the cars. This needs to be improved ! Car had a lot of small damages .... I mean a lot ..... but otherwise was good experience "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 6

LISBON, PT - Reviewed by ANDERS - 20 June 2023

" As always excellent service all way through Auto Europe and til carrental company and quality of cars. Congratulations Anders "

" As always excellent service and quality of cars.. Congratulations Anders "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by STEFANIE - 10 June 2023

" see above "

" I arrived earlier than expected but was sent away until the actual hour that I had mentioned in my pick up info. I am aware that, as there isn't as much space at the airport as there is in car rental places a bit further away, the cars going in and out are probably a minutely planned operation, however I wished I could have got a car a bit sooner rather than having to hang around... All staff very efficient and friendly though, at counter, pick-up and drop off. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

PORTO, PT - Reviewed by JORGE - 01 June 2023

" As ussuall, been client for several years, no remarks. Except for the sad episode with Oporto scammers SIXT. "

" There was a misunderstand with tyres, yet goldcar handled it professionaly and in a fair way. My conclusion is that was just a technicall glitch in an organisation that cares for clients satisfaction and is unbiased when adressing issues. I will surelly come back. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

LISBON, PT - Reviewed by SERGIO - 18 May 2023

" Nothing else to be added "

" They charge for extra costs at the end of the rent saying that the rim was scratched...knowing that I did not do the scratches.. "

Value for Money: 4
Efficiency of Counter Staff: 7
Expediency of Drop-off: 1
Condition of the Vehicle: 8

LISBON, PT - Reviewed by ANA - 30 April 2023

" Very clear conditions, great price comparison. "

" Good price for a small vehicle, to use for short drives. The car had a few scratches but they were all noted down. The biggest issue is the car check in at the counter, they are terribly slow and only had 1 person attending. "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 9
Condition of the Vehicle: 8

MADEIRA, PT - Reviewed by AIVARAS - 14 April 2023

" Very likely "

" Very likely "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by ANDERS - 07 February 2023

" Always very good and safe booking through Auto Europe. k.regds anders "

" Only week point was the GPS supplied, very low quality and function. k.regds anders "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by MANUEL - 09 December 2022

" So far I always had great experiences with Auto Europe, booked cars through the platform several times and loving it, however some of the rental cars still try to trick you like it happened in my case so people should be aware. "

" On our arrival the counter staff charged us extra fro the insurance that originally we did't want to take, then the baby seat which was supposed to be included in the price so we ended up paying €500 more from planned. The reason was that they cannot accept debit and charge credit cards (because of some policy they can't hold the money, that was the excuse), however for the petrol they managed to hold an extra €150 - how interesting. These guys are scam, be aware, I used all these cards for renting cars around the world and never had problems. "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 7
Condition of the Vehicle: 10

PORTO, PT - Reviewed by FRANK - 21 August 2022

" ok "

" ok "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 10

PORTO, PT - Reviewed by VITTORIO - 10 August 2022

" Easy and great experience overall "

" The car was fine but the air conditioning was not working properly (most likely due to the air filter that needed to be replaced as part of usual maintenance) which was quite annoying in hot August "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

LISBON, PT - Reviewed by CARLOS - 08 August 2022

" Overall great value for money. "

" Friendly staff, flexible with some minor changes, all good. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 8

LISBON, PT - Reviewed by RENAUD - 21 July 2022

" Very interesting rates but with the additional fees of Goldcar it becomes very expensive. "

" Very poor attention to clients. No organisation. "struggle for life" when arriving at the desk. 90 mn to get information and speak to a employee. Additional fees. Very bad experience !!! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 4

LISBON, PT - Reviewed by JOSE MANUEL - 16 May 2022

" like always good "

" like always good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

FARO, PT - Reviewed by ANSIS - 31 March 2022

" Helpful and friendly staff. Nice car, brand new! "

" Perfect. Easy and simple. Veri nice presonell "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by BORIS - 21 March 2022

" Good as always - we use autoeurope for several years. "

" Car was in very bad condition - wheels with very low tire profile. They charged us an extra fee for some sand in the car. Will never rent a car from this company again. "

Value for Money: 1
Efficiency of Counter Staff: 8
Expediency of Drop-off: 1
Condition of the Vehicle: 2

PORTO, PT - Reviewed by ARMINDA - 19 March 2022

" Good "

" Good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

FARO, PT - Reviewed by CARLOS - 15 February 2022

" Very good "

" Very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 4

LISBON, PT - Reviewed by JOSE MANUEL - 20 January 2022

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by PAULO - 10 January 2022

" We booked 2 Booster Seats for the kids because the price didn't change when we were completing the reservation. We pay 231,84€ for it. This cost didn't appear in the price when we made the reservation, so this is false advertising. Plus, the value is not even fair, we could buy 10 seats for that price. And we were not allowed to cancel it. you should refund us for that cost and change your website. "

" Bad: 1. Long waiting time; 2. The car was too small, we could only put 1 luggage in the back. 3. We realize, at that moment, the booster seats for the kids would cost us 231,84€ and we couldn't cancel it. Good: the counter lady didn't charge us for the 2nd driver, to compensate. "

Value for Money: 3
Efficiency of Counter Staff: 6
Expediency of Drop-off: 5
Condition of the Vehicle: 3

PORTO, PT - Reviewed by BRUNO - 05 January 2022

" Cheap but not great. "

" Pick up and drop off were quite slow due to overwhelmed staff. The car condition was very bad (around 20 damages), plus other in the motor train that weren't shown. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 6
Condition of the Vehicle: 2

FARO, PT - Reviewed by DAVID - 07 December 2021

" they have overcharged me by 10 euros, I have emailed them and you for an explanation, nothing "

" they have overcharged me by 10 euros, I have emailed them and you for an explanation, nothing "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by OLEKSANDR - 12 November 2021

" You never knew what you will get in fact and how much you will need to extra pay. In Istanbul I wasn't able to get the child seat, In Lisbon I had to pay for extra insurance. "

" I was asked to pay additional ~80 eur for an insurance fee, despite the fact that I've already payed for some insurance to autoeurope. I was asked to pay 30 eur for device to drive on tolls, but in fact you can use cash or credit card. I was charged for 140 eur as fuel deposit. sic. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 9

FARO, PT - Reviewed by THOMAS - 02 November 2021

" 1111111 "

" simply a nightmare "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 5

LISBON, PT - Reviewed by PAULO - 30 October 2021

" It is an abuse and misconduct to retain € 1,736.00 euros of security deposit and not return this amount for more than 5 days!!! Other companies do the reversal after 2 days!!!! Bad behaviour and I do not recommend this rental company. "

" It is an abuse and misconduct to retain € 1,736.00 euros of security deposit and not return this amount for more than 5 days!!! Other companies do the reversal after 2 days!!!! Bad behaviour and I do not recommend this rental company. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

LISBON, PT - Reviewed by MATTI - 24 October 2021

" autoeurope should force reltal companies show mandatory fees in the contract. it's almost impossible for a client to start arguing with rental companies face to face when you must get the car. "

" goldcar charges fees that are not mentioned in the contract: - mandatory airport service 6,73€ - smart return 12.20€ (wharever that means) - diesel charge 26.42€ for 13 days rental (even though diesel car was not requested) total 55,78€ (vat 23% added) "

Value for Money: 4
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by PER - 16 October 2021

" Hmmmm "

" The vehicle had several unmarked scratches and I wanted to get these registered; however the staff was unwilling to even look. Also, the vehicle was not properly cleaned and had no springler fluid. "

Value for Money: 6
Efficiency of Counter Staff: 3
Expediency of Drop-off: 8
Condition of the Vehicle: 5

LISBON, PT - Reviewed by VLASTIMIL - 04 September 2021

" The booking has been done by my son and he informed me probably incorrectly about my insurance and second driver "

" As a surprise was the fact that I had not full insurance cover and also I had to pay for the second driver. "

Value for Money: 4
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 10

LISBON, PT - Reviewed by ALEXANDER - 01 September 2021

" This depends on how you handle the situation outlined above "

" THis was the worst rental car experience ever. As we wanted to pay with our credit card at the counter we realized the chip was broken, but we had already used this card electronically to make the initial payments on line, so we new the card was working. Also I had made multiple payments with the same card via Apple Pay. But Gold Car would not accept this type of payment method and made us pay more than EUR 300 extra for endurance. This is absolutely unacceptable in these time. Further the car was in absolutely shabby condition, not cleaned inside and outside and many damages to the outside of the car. In these time of COVID car rental companies should be specifically careful about cleanliness. I will tell everyone going to LIS NOT to use Goldcar!!!! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 4
Condition of the Vehicle: 1

FARO, PT - Reviewed by MORITZ - 09 August 2021

" . "

" Horrible! Never again "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

FARO, PT - Reviewed by RICHARD - 02 November 2018

" none. "

" none. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by MIKA - 25 October 2018

" Xxx "

" I prebooked GPS. What I got was a handheld device with broken loading cable connector. So device was completely useless. Funny thing was that car had gps system, but no maps in it. Another thing was insurance. I had to take 92€ insurance for car. I told girl at the counter that I have already insurance from Autoeurope. She was very convincing that it will not cover anything, as they will not provide any documents from possible repairs done to the car....I did not have time at that point to figure out truth about this. "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 8

LISBON, PT - Reviewed by PER - 10 October 2018

" I arrived 15 min before closing, got a number to pickup car. My contract was issued 23.03 and I was charhed €65 in "late fee". Unacceptable! Also, handed car in at 5.30 am, no attendance. 5 days later, I have still not received my final invoice by mail! "

" I arrived 15 min before closing, got a number to pickup car. My contract was issued 23.03 and I was charhed €65 in "late fee". Unacceptable! Also, handed car in at 5.30 am, no attendance. 5 days later, I have still not received my final invoice by mail! "

Value for Money: 3
Efficiency of Counter Staff: 3
Expediency of Drop-off: 7
Condition of the Vehicle: 10

PORTO, PT - Reviewed by SEVERINA - 28 September 2018

" job done "

" unfriendly, scammers "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 4
Condition of the Vehicle: 8

LISBON, PT - Reviewed by TELMO - 13 September 2018

" - "

" The car was with some damaging and the seat where dirty also the back seat was showing a cigarette burning. The interior is not checked during the check in. "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 3

LISBON, PT - Reviewed by BORIS - 05 September 2018

" . "

" Absolutely rude and slow staff. Nobody speaks English when you try to call them. Nobody notified me there is a GPS inside the car so I had to pay 30 euros extra for something that I didn't even use. "

Value for Money: 4
Efficiency of Counter Staff: 2
Expediency of Drop-off: 7
Condition of the Vehicle: 8

LISBON, PT - Reviewed by DORU COSTEL - 04 September 2018

" More or clear infos requested. "

" Too much time spent. "

Value for Money: 5
Efficiency of Counter Staff: 3
Expediency of Drop-off: 8
Condition of the Vehicle: 9

TERCEIRA, PT - Reviewed by RUBEN - 01 September 2018

" Correct "

" Car pick up with long waiting queue "

Value for Money: 5
Efficiency of Counter Staff: 3
Expediency of Drop-off: 6
Condition of the Vehicle: 4

FARO, PT - Reviewed by WOLFRAM - 30 July 2018

" A lot of money was wasted "

" I had to return the vehicle 1 week early due to my early departure. I received no money back even with the purchased extras such as the GPS, the 2 child seats or the Wifi router. "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 10

LISBON, PT - Reviewed by WILLEM - 28 June 2018

" see above "

" the car had not been properly serviced and I found myself having to find a garage to fix the protection board under the engine which had come loose. I detected this when making putting the car into reverse and heard a spurious noise. Fortunately I could have it refixed but this should not happen. Even though it was a Toyota, a mileage of + 60000 is not what I am used to when renting a car. Also your office staff needs a bit more control. There were many people in line and one of the staff decided that he should have some time off to the displeasure of his colleagues. The waiting clients were not very happy either!! "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 3