FIREFLY PORTUGAL Car Rental Reviews

LISBON, PT - Reviewed by JESSICA - 31 May 2024

" Wondered how it would go with this new rental brokerage service, but was pleased with the outcome. "

" Their counter at Lisbon airport was closed. After about 15 minutes of searching we found out we could check-in through the Hertz kiosks. The only sign was very small and right next to the kiosks. Signage and communication could have been vastly better. "

Value for Money: 10
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 9

LISBON, PT - Reviewed by RADOVAN - 14 November 2023

" as always fantastic price and superb service "

" car was clean and in perfect condition and they are with Hertz so you pick it up at Hertz booth "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by BRIAN - 15 July 2023

" Very good service "

" Very streamlined service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by UBALDO - 09 January 2023

" . "

" You should offer Hertz Lisbon a bonus. Never a better service -- and I rented plenty of cars "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by MANUEL - 21 October 2020

" good "

" the free km available is redicilously low. therefore, the provider is in most cases more expensiv than other competitors. "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 7

LISBON, PT - Reviewed by TEEMU - 06 August 2020

" It also took an hour to pick up from the counter and somewhat unnecessary too long To drop off (systems didn't seem to work) "

" Free kilometers are way too short and we ended up upgrading to expensive car just to have more kilometers. "

Value for Money: 3
Efficiency of Counter Staff: 4
Expediency of Drop-off: 6
Condition of the Vehicle: 9

LISBON, PT - Reviewed by HENDRIK - 10 March 2020

" No refund after mistake "

" I hired in Lissabon and wanted Faro. I made a mistake but could not get refunded. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by J MANUEL - 07 January 2020

" J'ai eu du retard pour la prise en charge de mon véhicule . J'ai téléphone a Autoeurope pour avoir une aide . Je n'ai reçu de Auto Europe aucune pour aide pour prévenir Firefly de mon retard . Très déçu de votre service "

" ok "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by ANNE - 06 October 2019

" see above "

" Great service and enjoyed the car allocated. Would like the option of having a desil car as cost of fuel so much higher for a petrol car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by JURGIS - 01 August 2019

" limited milege should be more visible. Credit/debit card terms should be more visible "

" credit/debit card mess. The only way was to take full cover. They didn't even trust with the gas tank. And I saw the same problem for other customers both at pickup and dropoff. In short robbery: paid 3 times what the original expectation was, so double the amount at the counter from what was the original deal. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 7
Condition of the Vehicle: 4

LISBON, PT - Reviewed by GARNIK - 26 July 2019

" The plane was delayed. And the stuff closed office .i can't called them.and I payed for service but not get it "

" The plane was delayed. And the stuff closed office .i can't called them.and I payed for service but not get it "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

LISBON, PT - Reviewed by CARLOS - 27 June 2019

" All the other rentals I had the service was very good. The firefly service and approach was very bad. "

" Firstly wanted the car 2hours earlier and not possible. Secondly when I went to pick up the car found out that only had 70kms a day for free. I didn't read the small text. Asked for up grade and they gave me a quotation of around € 400.00 . In other words went somewhere else and got for much cheaper and lost my €90 . Nothing to do with Auto Europe "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 1

LISBON, PT - Reviewed by PEYMAN - 04 June 2019

" I didn't have experience because I canceled my reservation for bad behave of firefly "

" It was so bad "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

LISBON, PT - Reviewed by ASTRID - 24 July 2017

" As we were unable to pick up the car - the rental company closed at 20:00 o' clock -, I will get in contact with the customer service department. "

" We were unable to pick up the car - the rental company closed at 20:00 o' clock -, this was not clearly communicated when I booked the car. "

PORTO, PT - Reviewed by FREDERICO - 19 June 2017

" Centauro's empoyes tried to change the contract and were very unpleasent auful experience "

" Centauro's empoyes tried to change the contract and were very unpleasent auful experience "