Auto Europe
- North America
- Central America
EUROPCAR GERMANY CUSTOMER REVIEWS
- 8.1
- 8.5
- 8.8
- 8.8
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
EUROPCAR GERMANY Car Rental Reviews
Average Rating for Europcar :
MEMMINGEN, DE - Reviewed by MICHAEL - 19 September 2025
" Very good company "
" Staff member was very helpful Car was excellent "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by IVAYLO - 02 September 2025
" Everything was fine and smoothly "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by OMRI - 12 May 2025
" My main issue is that there is no way to contact you regarding a rental that is done. The car had many problems. I reported the issues to europcar but received not feedback from you or from them. "
" My main issue is that there is no way to contact you regarding a rental that is done. The car had many problems. I reported the issues to europcar but received not feedback from you or from them. "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 2
KARLSRUHE, DE - Reviewed by ALEKSANDAR - 09 May 2025
" Completely satisfied "
" Everything was much better than expected "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by LARS - 07 May 2025
" A very nice expereience "
" Very nice service from counter staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
MEMMINGEN, DE - Reviewed by VENTSISLAV - 26 April 2025
" In the Europcar when I took the car I had to paid 150 euro for insurance. The did not mention during reservation. Why? "
" Europcar is good for me. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by VALDIS - 20 April 2025
" Drop off at Europcar DUS. Aggressive communication, insulting statements and arrogant alienation, possibly the worst experience in many years. "
" Drop off at DUS Aggressive communication, insulting statements and arrogant alienation, possibly the worst experience in many years. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 7
MUNICH, DE - Reviewed by COSTIN - 08 April 2025
" n/a "
" The agent tried to push for more options, in a misleading way (300€ difference for a diesel car arguing that we could save money compared to gasoline) "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MUNICH, DE - Reviewed by GUNTARS - 07 January 2025
" The window washing liquid was not added, but it did not affect the good feeling "
" Pleasant and professional attitude "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by DAVID - 28 December 2024
" Counter staff at Frankfurt needs more coaching on client handling. "
" The counter staff at Frankfurt was not quite helpful. He does not seems to be keen in serving us. He gave us the wrong information on where the car was parked. We spent 30 minutes in the freezing carpark trying to locate the car. When we approach him again he is not apollogetic at all. "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MUNICH, DE - Reviewed by YU YONG JONATHAN - 19 December 2024
" Auto Europe is great because it allows price comparison and modifying booking easily. I was hesitant about using a third party site to book, but my experience was positive. "
" Additional charges were explained clearly, it was straightforward to register and pay. Only small issue during pick up was the car was not at the parking lot that I was told, and I had to search for the car. Return at Berlin airport was easy and hassle-free. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by KARL - 25 October 2024
" Super efficient and helpful "
" Really well served by Altin at Munich Airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
BERLIN, DE - Reviewed by ZLATKO - 11 September 2024
" If you like the stress use Autoeurope rentacar. "
" On return try to notice damage which isn't done from me. Fortunately I got the video on pickup. "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 8
MUNICH, DE - Reviewed by ANTONIS - 27 August 2024
" VERY GOOD EXPERIENCE WITH AUTOEUROPE - MOSTLY FOR THE PROMPT REPLY TO ALL MY REQUESTS . "
" OVERALL VERY GOOD EXPERIENCE . THE CHECK IN TIME WAS 40MINUTES AND THEY DIDN'T GIVE ME CORRECT ORDERS FOR THE DROP OFF PLACE . THEIR APP IS NOT WORKING IF YOU DON'T BOOK DIRECTLY FROM THEM "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by EAMONN - 10 August 2024
" Great experience from person who handled pick up and car allocation through to return. Beautiful car in great condition "
" Car as promised and in great condition "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by THOMAS - 05 August 2024
" I would audit Europcar drop offs. They'll kill your customer service if they keep being fraudulent with damage that didn't occur! "
" The pickup at Munchen Hbf is pitch dark garage...no way to properly inspect. The drop off at Munchen airport is bordering on fraud. The contracted drop off person said they found a new dent and tried to charge me. The "dent" was the size of a pinhead. I fought with them for 10 minutes, they ripped up the paperwork and walked off. I then found another employee that agreed that the "dent" was microscopic and clearly NOT an issue. He told me the drop off employees are incentivized to find issues. If this is true it is essentially a fraud scam. The drop off is the last touch point for customer service for Europcar and this is exactly how you lose customers forever! "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 8
FRANKFURT, DE - Reviewed by PATRICK - 26 July 2024
" Clarify to your customers about the insurance. "
" When we arrived there were no cars available, despite our reservation. We had to wait for well over an hour to get a car, and it was larger than we had ordered. The lack of clarity when purchasing insurance for an international rental is a very irresponsible and unethical practice that always negatively impacts your customers. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 10
BERLIN, DE - Reviewed by DAVID - 24 July 2024
" Very easy. I am glad Rick Steves recomended you. "
" Very good, easy to understand with a helpful staff and clear website. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by TAYLER - 27 June 2024
" Easy to compare and book "
" More expensive option, but all went well and no issues to report. Had to wait a short time to get the car, but otherwise all was good "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NUREMBERG, DE - Reviewed by GOKHAN - 26 June 2024
" Phone asaistance before the pick-up was very helpful and customer-oriented. "
" Always my first choice. It didn't surprize me this time either. Very helpful counter staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MEMMINGEN, DE - Reviewed by ALEKSANDAR - 10 May 2024
" Simple, easy. 100% satisfied "
" All was simply perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by NOPPADOL - 06 May 2024
" Same as No.3 above "
" Regarding to solve our problems of tire bursting from accident , yours responsibility very poor , took very long time and very difficult to contact your staff . In condition that we are foreigners. We were so suffered and we lost our traveling place on that day that made a big disappointment of us. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
FRANKFURT, DE - Reviewed by ERIKS - 18 March 2024
" everithing good "
" WE Dont get invoice from you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by TOM EDUARD - 27 February 2024
" Very satisfied "
" Professional and very helpful car rental. Fantastic airport car delivery and collection service. Well maintained car. Highly recommended! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by ANDRIUS - 23 February 2024
" Main problem was that there were only 3 people working though you have 10 or 12 windows at Munich Airport. The line was very long, had to wait over an hour to get the car, delaying our travel plans. Also the car was smelling badly of cigarettes when we got in. "
" Main problem was that there were only 3 people working though you have 10 or 12 windows at Munich Airport. The line was very long, had to wait over an hour to get the car, delaying our travel plans. Also the car was smelling badly of cigarettes when we got in. "
Value for Money: 6 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 4
MUNICH, DE - Reviewed by MICHAEL - 06 February 2024
" Another good experience renting through Autoeurope and Europecar. "
" Another good experience renting through Autoeurope and Europecar. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by DORIN NELU - 05 February 2024
" The site is very easy to use, the prices are good if you have patience and inquire daily for a longer period. I never had any surprises when I made reservations with Auto Europe, but still it wouldn't hurt to have a mobile app where you can see all you need for a reservation and contact the support team when you need it. "
" First of all, I was dissatisfied with the fact that I received a car inferior to the one reserved, it was still a compact class but not a compact crossover as I reserved. The explanation was that it's the same thing and they don't have another car available. The second dissatisfaction was related to the fact that I did not receive any indications about the fact that I had to pay road taxes abroad, although they were informed that the car would travel across borders. Instead, I was very satisfied with the condition of the car. It seemed very strange to me the process of handing over the car, when an employee without any inscription on his clothes or badge, scanned the car number and told me that was all, without checking anything and without giving me a confirmation paper of reception. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by ADONIS - 07 January 2024
" Excellent "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by DOMINIK - 02 January 2024
" Great! "
" Long queue, but friendly staff. Clean, new car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERLIN, DE - Reviewed by PIOTR - 31 December 2023
" Very good! "
" Very good! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by MOHAMAD SYAHIR - 13 December 2023
" Great to deal with Auto Europe, they providing me sufficient information and replying my queries and email promptly. Thanks. "
" The car was prepared upon the time I arrived, and the process was very fast likely in 15 minutes. The car was clean and in well condition. And during returning process also easy, as the inspector checking the car in 10 minutes, and I just need to sign the return form. Thanks. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by PANAGIOTIS - 11 December 2023
" No comments "
" No comments "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
KAISERSLAUTERN, DE - Reviewed by WILLIAM - 09 December 2023
" No hassle pick up "
" Easy pick up "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by VOLODYMYR - 07 December 2023
" There was a lot of apprehension about renting a car, since this was my first experience. Surprisingly everything went great! The car corresponded to what was ordered, clean, practically new (it had driven about 20,000 km). When receiving and returning the car, the receptionists explained everything clearly, no complaints. The deposit was returned within a day! Thank you very much Eurocar for the opportunity "
" Good service ! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HAHN, DE - Reviewed by PETAR - 31 October 2023
" Didn't have problem at all. Satisfied! "
" Good service, everything was perfect. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DORTMUND, DE - Reviewed by VASILE - 30 October 2023
" . "
" As always a great experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DORTMUND, DE - Reviewed by YAVOR - 18 October 2023
" I,m vary satisfied! "
" Vary Good! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by MAKSIM - 13 October 2023
" All good "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by PING JUNG - 10 September 2023
" I have had many experiences with Autuoeurope and Europcar and they were all very pleasant. "
" The tires have poor grip. Occasionally they will slip when driving over traffic lines or normal roads, causing the steering wheel to become uncontrollable due to torque. This is very dangerous. I hope Europcar can provide tires with better grip. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by AYEDH - 20 August 2023
" As above "
" I have enjoyed my vacation along with my family using Volvo XC90. It was Wonderful car and enjoyable trip. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERLIN, DE - Reviewed by ANDREAS - 20 August 2023
" Very good! "
" Very competent, friendly staff and very good car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HAMBURG, DE - Reviewed by TODOR - 09 August 2023
" everything was great and there were no problems at all! "
" everything was great and there were no problems at all! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by LUIS ANGEL - 03 August 2023
" Everything went OK. During pick up, car was being cleaned up and desk officer kindly asked us to wait for 15 minutes. After this everything went very well. "
" Everything went OK "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by KATHARINA - 03 August 2023
" AutoEurope always works well for us, and we get good deals. It's just that the actual rental companies sometimes don't perform the same way - especially Europcar this time. Also, don't expect customer service in Germany like you would in North America. You are more likely to get the feeling that you are basically annoying them by using their services, let alone having any requests - even if perfectly warranted. "
" Frankfurt airport pickup very difficult. Long walk to car from counter, no attendant at parking lot. Came with 2 kids and lots of baggage. All loaded into car, warning lights flashing. Called Europcar from parking lot, kids whining in car, only to sit in various waiting lines for 40+ min. Never got through to counter, no help. Ended up leaving stuff in car, incl self-installed car seat, and walking back all the way to the counter. Managed to get a different car but had to walk back and unload/load everything again. Pickup time was not changed although we lost 2h, had a lot of hassle, and missed an appointment because of it. Replacement car was ok. But at dropoff, when I gave back the car with a higher available km range, I was told to refuel another time, because the km range would only be dependent on driving style, so a full tank was necessary. The fact that we had had so much hassle, and lost time that was not given to us afterwards, was ignored. No compensation whatsoever was offered, instead I got a snarky reply that I could always email customer service. Meanwhile, I noticed another customer complain because she couldn't find the GPS - which, it turned out, actually wasn't in the car, despite Europcar personnel telling the customer to try and find it. Again, arrogant looks went back and forth between personnel, until finally, someone went to help. Altogether, an unpleasant experience on both ends, pickup and dropoff. Will try to avoid Europcar going forward. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 5 Condition of the Vehicle: 10
BERLIN, DE - Reviewed by ANATOLY - 19 July 2023
" I paid for zero aksess but in voucher europcar it's not appears. Please refund me deferred price "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by IVAN - 10 July 2023
" Great experience and customer service "
" Great experience ... car was good and clean as per my expectation "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WIESBADEN, DE - Reviewed by LUIS - 08 July 2023
" I returned my vehicle 2 days earlier because of an emergency. I was told that there is not refund due to me. I can understand if this was a non emergency situation but it wasn't. I just couldn't keep the car for those two days because I was flying out of the country. "
" Car rental was ok. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MEMMINGEN, DE - Reviewed by LINDA - 20 June 2023
" Easy booking, all is understandable and wide selection of cars. I'm satisfied. "
" Very easy pick up, polite staff and amazing car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HANOVER, DE - Reviewed by DEJAN - 11 June 2023
" Everything was fine "
" Efficient service at pick up. Got almost a brand new car, excellent condition and driving performances. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MEMMINGEN, DE - Reviewed by PENIO - 28 May 2023
" Go for it "
" At the counter, lady was very helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MEMMINGEN, DE - Reviewed by HENRY - 18 May 2023
" upon pick up the car had a very nasty smell which made our holiday a nightmare with two people sick from the smell. when we returned the car I complained and the counter officer told me that they knew about it and that they sent the car to be checked and quoting officer.. we spent nearly € 1000 to find from where the smell is coming for. I told him that they should never have issued a car with that type of state. Being a regular customer, I would like to request a full refund or otherwise our next rental for free. "
" upon pick up the car had a very nasty smell which made our holiday a nightmare with two people sick from the smell. when we returned the car I complained and the counter officer told me that they knew about it and that they sent the car to be checked and quoting officer.. we spent nearly € 1000 to find from where the smell is coming for. I told him that they should never have issued a car with that type of state. Being a regular customer, I would like to request a full refund or otherwise our next rental for free. "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
MEMMINGEN, DE - Reviewed by PLAMEN - 12 May 2023
" fast ! easy! convenient! "
" GOOD servise! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by FABIO - 12 May 2023
" convenient service without unnecessary complications "
" Everything as expected, nothing I can complain about. Price was fair. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DORTMUND, DE - Reviewed by DANIEL - 09 May 2023
" good car. easy access . fast give back "
" perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
STUTTGART, DE - Reviewed by ZSOLT - 05 May 2023
" Don't know, it was okay I guess? "
" It was fine all the way, the drop off at Stuttgart was a bit confusing, would be much better to include it in the pamphlet and the info pages that are handed out, not just the pick-up! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by ANDREY - 01 May 2023
" Totally satisfied "
" Totally satisfied "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
FRANKFURT, DE - Reviewed by POLINA - 18 April 2023
" AutoEurope deliberately hide 30% of the costs "
" In my rental voucher I booked 2 booster seats and Auto Europe did not mention the price. When I received the car, I was charged 122 euro more for those booster seats that usually cost 15 euro each. It was horrible experience to be charged 30% more of what I expected because of the booster seats. I had no chance to react because it was Easter and all shops were closed. If I knew in advance that AutoEurope hide the correct price, I would have brought online 2 booster seats and have it in the hotel. Horrible experience!!! "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by DAVID - 18 March 2023
" Am very unhappy about the insurance aspects.. I booked a complete insurance through Auto Europe and when picked up the car told that only had the basic required, I had to do a 400 Euro deposit and if something happened I would have to pay and deal about getting reimbursed with Auto Europe.. NOT GOOD "
" Am very unhappy about the insurance aspects.. I booked a complete insurance through Auto Europe and when picked up the car told that only had the basic required, I had to do a 400 Euro deposit and if something happened I would have to pay and deal about getting reimbursed with Auto Europe.. NOT GOOD "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MEMMINGEN, DE - Reviewed by KYRIAKOS - 15 March 2023
" Very satisfied "
" Very satisfied "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MUNICH, DE - Reviewed by JOUNI-PEKKA - 15 March 2023
" x "
" Despite of the actual reservation, you never know which car brand you actually get "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BERLIN, DE - Reviewed by ZINAIDA - 07 March 2023
" N/a "
" N/a "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
BONN, DE - Reviewed by RICHARD - 01 March 2023
" Auto Europe always good "
" Asked for a VW Polo, got a Hyundai i20 ands did not like the vehicle very much "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
MEMMINGEN, DE - Reviewed by YAVOR - 27 February 2023
" Es war sehr gut! "
" Sehr Gutt! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by JOÃO - 25 February 2023
" Nice and easy! "
" Nice. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by VICTOR - 21 February 2023
" N "
" I haven't received the booked car type. No alternative options to the proposed vehicle. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
AACHEN, DE - Reviewed by EKREM - 18 February 2023
" WHEN I GO TO BUY A CAR, I LEARNED THAT MY LICENSE HAS LOSSED. THAT'S WHY I CAN'T HIRE A CAR. BUT THAT WAS NOT THROUGH MY CONTROL. I DID NOT RECEIVE A REFUND. I DON'T THINK I WOULD RECOMMEND IT TO ANYONE. IT WAS A BAD EXPERIENCE. "
" WHEN I GO TO BUY A CAR, I LEARNED THAT MY LICENSE HAS LOSSED. THAT'S WHY I CAN'T HIRE A CAR. BUT THAT WAS NOT THROUGH MY CONTROL. I DID NOT RECEIVE A REFUND. I DON'T THINK I WOULD RECOMMEND IT TO ANYONE. IT WAS A BAD EXPERIENCE. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 7
MEMMINGEN, DE - Reviewed by IVO - 16 February 2023
" Got free uprade. "
" Top car rental company "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by ALEXANDER - 08 February 2023
" All right "
" All right "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by JOHN - 31 January 2023
" i was cheated by europe car and need to rent a bigger car for 355 euros more. it was a horrible experience. and I have been told by Europcar sales if i rented directly from them and it won't have happened. "
" i was cheated by europe car rental. they made me pay extra Euro 355 more to rent a bigger SUV. I supposed to pick up the car at 10:00am, but i arrived at 2:00 pm because of the late flight. Europe auto gave my car away and said no car avaialbe unless I rent a bigger car which is 355 euro more. and the reason is i was late and did not put down flight number. and said If i rent directly from them without going thru auto europe and it wont be happened. I was no other option to rent a bigger car at the end. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
AACHEN, DE - Reviewed by KOSTAS - 05 January 2023
" No problem, except the lack of invoice. "
" Didn't receive an invoice at the end of rental at airport of Dusseldorf. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NUREMBERG, DE - Reviewed by MARTIN - 05 January 2023
" I bought the zero excess package and it was unclear what was included. The rental company offered me extra insurance which what I thought I had already bought, but it covered additional things that the zero excess package did not cover. This should be much clearer, and I should be able to buy all insurance packages directly in auto europe to prevent being surprised by extra costs at the counter. "
" I had rented a compact manual BMW 1 series, but Europcar gave me a superior Audi A6 automatic. This was perfect since we were driving from Nuremberg to Berlin on the autobahn and driving the Audi was great. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MEMMINGEN, DE - Reviewed by KYRIAKOS - 20 December 2022
" Best experience mad value "
" Everything is nice and smooth. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by GOKHAN - 13 December 2022
" Brand new car, very efficient and friendly counter and drop-off staff, almost no queue at the pick-up office "
" Brand new car, "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by FLORI - 23 November 2022
" Super "
" Super "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by AHARON - 17 November 2022
" Overall, a smooth experience, except points above. "
" Everything went smooth - except: 1. Available vehicle for rent was CCAR - Opel Crossland - inferior in engine and ride quality from VW Golf proposed. 2. Car was rented under "zero excess" condition (higher price). The Europcar rep. explained that it is not different than "refundable excess". Meaning that, in case of an accident they will deduct 950 EUR excess which I will get eventually from Auto - Europe. This is the same as refundable excess, so I can't understand why I paid more for "zero excess". 3. Return procedure was too quick, as the rep. urged me to leave the keys and they will check it later. This procedure is prone to many "surprises" later where it is possible for them to indicate car damages, fuel not full, etc. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
DRESDEN, DE - Reviewed by JEFFERY - 31 October 2022
" see above "
" Thankfully, the English speaking man in Dresden was available and VERY helpful on every level. The return directions at Frankfurt Main Station were not clear and I had to return to parking garage to relocated the car. The car's gps was not functioning properly and became useless. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 8
FRANKFURT, DE - Reviewed by PETROS - 31 October 2022
" Nothing extraordinary happened which could trigger circumstances to check the quality of service. Except for Auto Europe should already know about problems as those mentioned above and make respective suggestions to rental companies "
" Very quick service. Upgrade of car but extreme lack of instructions. Could not switch the menu to English and make good use of the car (notifications, map, blue tooth, etc). Personnel should ask and help on that. Also, the contract docs I signed were in German which I do not speak. Last, the level of gasoline was 10-15euro lower than the full tank I was supposed to be handed over "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
LEIPZIG, DE - Reviewed by CHONLADA - 02 October 2022
" Same as 3. "
" 1) Easy 2) Miles limit adjustment was not found at the booking and not allowed at the car receiving. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
COLOGNE, DE - Reviewed by PAUL - 28 September 2022
" Staff in cologne europcar very helpful "
" Staff in cologne very helpful "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
NUREMBERG, DE - Reviewed by STEPHEN - 25 September 2022
" We had no problems or issues with the rental car or process. "
" We had no issues with car pick up or drop off. Staff seemed efficient and polite. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by JAMES - 20 September 2022
" See above. "
" Overall it was a hassle free rental. I was happy with the condition of the vehicle and the pickup process. My only recommendation is that the drop off process is a bit baffling. Apparently, my car was checked in by the staff but no one said so nor was there a receipt indicating the date, time, etc. of return. I eventually just walked away and wondered if I was supposed to return to the service counter, but didn't have time to stand in the line. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
HAMBURG, DE - Reviewed by TIMOTHY - 04 September 2022
" The issue needs to be addressed with the concerned individual & manager. "
" Unacceptable drop off, poor English & German, accusations of damage which clearly were not visible as captured by photographic evidence. The individual concerned persisted despite this, although the email condition report delivered over 3 hours later vindicated the position of no recorded damage. Highly unprofessional , unusual & unacceptable behaviour from the member of the drop off team. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 1 Condition of the Vehicle: 8
HAMBURG, DE - Reviewed by CHRISTOPHER - 15 August 2022
" The whole situation left me angry and disappointed. I will likely avoid Auto Europe for future rental needs. "
" Upon arriving i was told that i needed an international driver's permit, which was never communicated. They simply said that i couldn't rent from them, period. We were stuck with no car, and ended up having to pay double at another agency in order to save our vacation. Needless to say we were furious and will never consider Europcar again. We are currently working to get a refund, and are considering legal action. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
STUTTGART, DE - Reviewed by IULIAN - 10 August 2022
" Very good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by MICHAEL - 18 July 2022
" The one way fee and cross-border fees should have been in my initial payment, otherwise it seemed ok. "
" The drop off was a bit confusing. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 9
HAMBURG, DE - Reviewed by KONRAD - 18 July 2022
" Efficient and friendly staff "
" Good service, great car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TRIER, DE - Reviewed by JENNIFER - 10 July 2022
" Everything went as planned which is so helpful when one is on holiday and away from home! "
" Both the pickup and dropoff went smoothly and the car exceeded my expectations! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by KONSTANTINOS - 16 June 2022
" They charged my credit card with extra 222,95 euro for no reason or explanation "
" They charged my credit card with 222,95 euro for no reason or explanation "
Value for Money: 1 Efficiency of Counter Staff: 9 Expediency of Drop-off: 1 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by ANNA - 07 June 2022
" excellent car, seamless rental procedure, great price "
" excellent car, seamless rental procedure, great price "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HAMBURG, DE - Reviewed by PAUL - 11 May 2022
" Convenient sevice "
" Easy and efficient "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 9
MUNICH, DE - Reviewed by SAWIT - 16 April 2022
" Drop off was very good and efficient "
" We pay an extra to book the VW Multivan but we got Toyota Proace where the seat cant even adjust. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 6
MUNICH, DE - Reviewed by MARKUS - 23 February 2022
" I received an invoice from Europcar post rental and discovered there was a fuel charge of 40 euro despite having filled the car at the airport upon returning it. They responded they will correct it and send a new invoice, which I have not heard anything about since "
" The car we first received was not prepared at all and was labelled to go to service and repairs. The replacement car was perfect. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
MUNICH, DE - Reviewed by ERVINAS - 22 February 2022
" First time I'm charged more by the rental, than Autoeurope was promising. Very dissapointing "
" The car wasn't clean; Engine failure light was on (not critical ADBlue level, but still); Windshield had significant damage directly on the eye level of the driver; ! And most importantly, I've got the final invoice withe amount that consists some "services" I never asked or some difference between Autoeurope "prepayment business account" and Europcar "final charged amount" has occured "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 4 Condition of the Vehicle: 6
MUNICH, DE - Reviewed by KARL - 17 February 2022
" Excellent. "
" Great car! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by DIMITRIOS - 15 February 2022
" Ok everything "
" Nice friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by DANIYAR - 16 January 2022
" premium station surcharge came by surprise. I booked from autoeurope because price reflected was lower. however, this is because autoeurope failed to indicate premium station surcharge. next time will not use autoeurope. "
" Overall very nice experience. everything went smoothly. no issues noted. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by BYRON - 03 January 2022
" We booked easily online through Auto Europe, which facilitated our pick-up with Europcar. "
" We got our car relatively quickly. Even though we arrived at a different terminal from our scheduled pick-up, the assistant helped us access a very nice rental car. We easily dropped off the car even though it was in a different location due to sudden plan changes. Everything went smoothly, and we enjoyed the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by VITALIJUS - 17 December 2021
" Additional money was reserved at Europcar when the car was withdrawn "
" Additional money was reserved at Europcar when the car was withdrawn "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by TRACY - 26 October 2021
" Very positive "
" Very smooth and fast pick up and drop off at Munich station. Fully satisfied with the car and service provided. Just a small comment that when picking up the car in the parking area on the 3rd floor it is very dark so not easy to assess the condition of the paintwork on the vehicle. Fortunately there were no issues this time but more lighting in areas for cars going out would be a good idea. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANNHEIM, DE - Reviewed by NUNO - 25 October 2021
" A bit overpriced "
" A bit overpriced but car in good condition "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUSSELDORF, DE - Reviewed by ANDREAS - 21 October 2021
" Autoeurope service has always been great "
" Ok overall "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ERLANGEN, DE - Reviewed by DOMINIK - 12 October 2021
" Booking with Auto Europe for many years now. I do recommend to all my friend. "
" Unfortunately there was some rubbish left over in the center console of the car. Also, I booked a Skoda Superb, but only got a Skoda Octavia. I realized back at the hotel but couldn't be bothered to go back and change the car. It was a quite new one, drove well and was big enough once I folded the rear seat back. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
MUNICH, DE - Reviewed by OLEGS - 07 October 2021
" Easy and smooth "
" Good cars and friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ERLANGEN, DE - Reviewed by JOANNE - 06 October 2021
" Very friendly staff and a very efficient car in excellent condition "
" An excellent service. Highly recommended "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by ARTHUR - 16 August 2021
" The service at the counter was not really good, they tried to sell me additional insurances, first they gave me an Opel Corsa without sat nav until I asked if there was a sat nav in it, then they gave me a SKODA Kodiaq. The car was good but did not correspond to the booked class. The return was great, just hand over the keys. "
" The service at the counter was not really good, they tried to sell me additional insurances, first they gave me an Opel Corsa without sat nav until I asked if there was a sat nav in it, then they gave me a SKODA Kodiaq. The car was good but did not correspond to the booked class. The return was great, just hand over the keys. "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by LUDMILA - 14 August 2021
" It should not be a customer problem to deal with issue of smoke smell in the car. "
" First car that I was given had strong smoking smell inside, it took a while to walk back to the counter, explain and get a new car and I needed to pay extra as they didn't have other cars in the same class. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 5
MANNHEIM, DE - Reviewed by ROMAN - 05 July 2021
" ! "
" ! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by ANDREAS - 25 April 2021
" Definitely not worth the price "
" The customer service at the pickup counter is terrible, so unfriendly. The rental car is full of scratches and dents, I could have rented with a cheaper car rental company and get a better car than that!!! "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 5 Condition of the Vehicle: 1
BERLIN, DE - Reviewed by CAMILLA VILGAARD - 19 March 2021
" Top "
" Always a pleasure to rent cars at Europcar Alexanderplatz. Friendly staff and excellent cars "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by KIRILL - 26 November 2020
" I paid 218.90 EUR for the rental car. Аfter I returned the car, a few days passed after which EUROCAR withdrew 73 euros from my card. I called several times and tried to find out why this happened, but they couldn't explain it. You are deceiving people! Terrible company! "
" I paid 218.90 EUR for the rental car. Аfter I returned the car, a few days passed after which EUROCAR withdrew 73 euros from my card. I called several times and tried to find out why this happened, but they couldn't explain it. You are deceiving people! Terrible company! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 8
FRANKFURT, DE - Reviewed by VALENTIN - 20 November 2020
" booked it for 146, charged 197 at the end. "
" I rented the car from 12o'clock. Autoeurope said counter open all day. But Counter Man charged extra money for special hours (lunch break, self printed paper on counter desk) Charged baby seat, although canceled before rent. Charged a fee for train station. (insanely high). Nobody was at drop off station at 8.30am on 17.11. when I gave back the car. "
Value for Money: 4 Efficiency of Counter Staff: 2 Expediency of Drop-off: 6 Condition of the Vehicle: 10
KIRCHHEIM, DE - Reviewed by DRAGOMIR - 31 October 2020
" We had a wonderful time driving along Germany "
" Wonderful experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by MINNA - 18 October 2020
" Nice and smooth. "
" Good service. Affordable prices. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HANOVER, DE - Reviewed by TELMAV - 05 October 2020
" .. "
" . "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MEMMINGEN, DE - Reviewed by DRAGOMIR - 07 September 2020
" ........... "
" arriving 2h earlier than booking time (planed big delay due to COVID-19 safety measures at the airport), the staff was very flexible to provide us with another solution rather to wait till appointment hour. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DRESDEN, DE - Reviewed by THIBAUD - 31 August 2020
" - "
" I spent 2 days on the phone with them to try to upgrade my reservation. It was Kafkaesque. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MEMMINGEN, DE - Reviewed by EVI - 24 August 2020
" excellent "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ASCHAFFENBURG, DE - Reviewed by LIANA KARLA JOY - 01 July 2020
" It was OK. But I hope next time the coordination between Auto Europe and Europcar is OK before I got to pick up the car "
" I reserved a car with automatic transmission. The guy at the counter gave me one with a manual transmission. I only realized when I got in the car. I tried to tell them that I cannot drive a manual car. The lady said they don't have any automatic one left. So it took a while before I was able to get a car. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by MICHAIL - 26 June 2020
" The worst Autoeurope experience of mine so far "
" I have received half my deposit back from Europcar and I have asked Autoeurope to open a claim with them. The car was dirty and the staff at pick up was not friendly "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 6 Condition of the Vehicle: 2
FREIBURG, DE - Reviewed by BAYANI - 28 May 2020
" You have a transaction using your BDO VISA PLATINUM Credit Card ending in 0405 at COURSRA*81JP0M8MLNJ69C for USD49.00 . If you do not recognize this transaction, text UB NO 61144133 to 225678 and a BDO rep will get in touch with you. "
" Was this rental not cancelled? We wrote for cancellation but have not received confirmation. Also, not received any refund. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BERLIN, DE - Reviewed by JAN - 28 May 2020
" good as usual "
" Great, as usual "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by JOSE JOAQUIN - 18 March 2020
" please never contact me again "
" You stole the money basically "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MUNICH, DE - Reviewed by YURIY - 17 March 2020
" No additional comments. "
" I would like to have the invoice issued in English, so all parts printed in small characters would be understood for those who don't know German. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by MIHAI - 10 March 2020
" No comments "
" No comments "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GARMISCH, DE - Reviewed by VERA - 08 March 2020
" ... "
" ... "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by NIKOLAOS - 07 March 2020
" It seems that car rental companies are causing problems for customers who have rented the car from some intermediary, in this case from Europe itself. "
" I had a specific contract with autoeurope and without any observation when delivering the car I found out that Europcar had charged my credit card 80,27 Euro extra. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by AVRAHAM - 03 March 2020
" On the 20th during our way from Uganda to Germany the airline has notified us that there is going to be a delay of 9 hours. I have contacted Auto Europe regarding this. the representative told me that he is not able to assist and I need to talk to Europcar. I have done the order and even paid to Auto Europe from my point of view it is the job of Auto Europe to assist me and ensure the even if i'm late the vehicle will be reserved for me. I have even sent a mail and Auto Europe didn't respond. fortunately the airline has rescheduled us and put us on a flight that allowed us to arrive on time. "
" friendly and efficient. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by KYRIAKOS - 02 March 2020
" 100%professionals. Very good service. Amazing car "
" 100%professionals. Very good service. Amazing car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by NIKOLAOS - 24 February 2020
" Excellent experience affordable price very good car "
" Our experience was excellent. The pick up of the car was very easy the personnel of the Europe car was very polite and efficient. The car was nice in perfect condition and the drop of was fast and easy. Unfortunately we hit the car and we are in waiting for the charge. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by ROMAS - 24 February 2020
" Car was in very good condition, but smaller than expected (the laguage not fitted properly). The advertised cars where VW Passat or Opel Insignia which are 10-30 cm longer than Skoda Octavia. Surprise fees appeared in my statement for going to Austria. This increased my rental price. This situation never appeared when I was renting a car from Sixt or Avis and was driving the same route. "
" The waiting time for the car was moderate, had some dificulties making preregistration. The car was smaller than expected and the upgrade for bigger car offered by Europcar could cost more than 1,5 times in addition than total price for whole rental period paid. "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 6
FRIEDRICHSHAFEN, DE - Reviewed by REBECCA - 19 February 2020
" I am very confused and disappointed with my experience with Auto Europe because they charged me multiple times for cars I did not request. I was charged for a car that I canceled. I was then charged twice for my car in Friedrichshafen, both by Auto Europe and by Europcar. I am also very disappointed because my car in Memmingerberg on the 16th was canceled the night before I was supposed to pick it up and the charges on my card for this were not removed nor was I provided any type of compensation or alternative option. I received no service when trying to contact about them about my cancelation. I am overall very frustrated and disappointed with my experience and am not likely to recommend AutoEurope to anyone. "
" I am disappointed in Europcar because they charged me for a car that I had already paid for. Also I arrived to pick up my car and no one was there and then I had to wait over 30 minutes for an employee to arrive so that I could pick up the car I had reserved. I had reserved another car in Memmingen which was canceled the night before I was supposed to pick it up with little to no explanation, no form of compensation or replacement/alternative option , and the charges were not removed from my card despite it being the company who canceled on me. I am overall very frustrated and disappointed with my experience with Europcar and would not recommend them to a friend. "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 5 Condition of the Vehicle: 5
MUNICH, DE - Reviewed by RADU - 16 February 2020
" nice experience.recommend! "
" excellent car!!!nice staff,but a little inadvertently when i ordered a manual gearbox car and i first get an automatic one!but all get fixed quickly!at return,a little time to wait for someone to get back the car which is stressing in the airport...but overall,we were satisfied!again,almost new and excellent car! "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by OLEG - 13 February 2020
" Good auto, good personal. Super!!! "
" Thank you. everything good and OK. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FREILASSING, DE - Reviewed by MICHAEL PAUL - 04 February 2020
" Looking forward to renting again from Freilassing. "
" The car was a very good rental and the staff at the counter were very helpful. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by SEBASTIAN - 29 January 2020
" I was charged by Europcar with something called "Premium Station surcharge", that I was not aware of from Auto Europe. "
" For Audi A3 type we were offered VW Golf. Which eventually ended up in a Mercedes GLA I was also invoiced something called "Premium Station surcharge", that I was not aware of from Auto Europe. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BERLIN, DE - Reviewed by ALEXANDROS - 28 January 2020
" Very good service from the employee at the service desk. "
" satisfied "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DORTMUND, DE - Reviewed by MARJAN - 23 January 2020
" Ok "
" Ok "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by ADILZHAN - 15 January 2020
" Everything was fine. "
" As it was the first time we rented a car in Europe we expected that there would be a company official to help us with short explanation of how to use the navigation system and found out only after we asked the people from your company ourselves. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by ROMAN - 15 January 2020
" Autoeurope - ok, Europecar - not ok "
" The car was terrible. Drop off staff was very unfriendly and I spent about 15 mins for drop off check. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 3 Condition of the Vehicle: 8
MEMMINGEN, DE - Reviewed by MIHNEA - 14 January 2020
" ok. mixed info about viniette for Austria! "
" overall ok small problem receiving the baby booster - no person in the warehouse! "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
OBERHAUSEN, DE - Reviewed by MIHAIL - 08 January 2020
" Great. "
" Great. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by AARON - 06 January 2020
" All was great and I will consider using again Auto Europe for my next car rental. "
" Everything was great, I highly recommend Europe car. I had a great car which was in perfect condition and the child seat was really good. I had plenty of bad experiences with other rental companies when hiring a child seat. Only thing I could mention is that when returning the car I was not informed that I had to look for other Europe Car representatives(who had another company logo) so I wasted some time going around to find the guy who had to check the car. With some help I found the guy and he was really polite and managed to check the car and do everything in time. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
HAMBURG, DE - Reviewed by JAANUS - 28 December 2019
" The right location for me and the attitude of the a staff "
" The right location for me and the attitude of the a staff "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 5
HAMBURG, DE - Reviewed by EVGENY - 23 December 2019
" I had a big trip in two days about 800 km. Nothing to say, enjoyed the roads, the country, the car! ))) "
" Great and fast service! The car was given a class higher (which I am delighted with). A new, clean car, without a scratch. At the reception in Berlin, everything was quick without any problems. It's nice that the service works round the clock! Great work, I will book more))) Good luck "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HAMBURG, DE - Reviewed by POVILAS - 19 December 2019
" So far so good "
" First time was good "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by OMAR - 18 December 2019
" Very good "
" V good "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by LJILJANA - 18 December 2019
" Everythig perfect "
" I asked for the bill and you told me that you will send me the bill via e-mail which I haven't received yet. I paid with my company card, so the receipt should be addressed to VIZARTIS, 29. novembra 1i, 11460 Belgrade, Serbia. Thank you, Ljiljana Zivkovic (info@studiostrugar.net, +381641136925) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DRESDEN, DE - Reviewed by MAGNUS - 16 December 2019
" It was just that nowhere in the information from Autoeurope nor in the confirmation from Europcar, did it state that ther would be both Airport surcharge AND late pick-up charge (I put in flight time in booking, and also counter was still open normally) so overall price higher than original proposal. This should be stated somewhere while booking "
" No problem with Europcar. It was just that nowhere in the information from Autoeurope nor in the confirmation from Europcar, did it state that ther would be both Airport surcharge AND late pick-up charge (I put in flight time in booking, and also counter was still open normally) so overall price higher than original proposal. This should be stated somewhere while booking "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by GEORGII - 13 December 2019
" Everything is ok "
" Got deposit amount back in 2 days. Very satisfied "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MEMMINGEN, DE - Reviewed by JOVAN - 12 December 2019
" Super great "
" We are very satisfaid, we will use it's services again, thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DORTMUND, DE - Reviewed by ADRIAN - 11 December 2019
" Very comfortable car and very good services.. "
" Everythings was fine. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERLIN, DE - Reviewed by MAURI - 06 December 2019
" Great ! And the receipt would make me happy... "
" Only minus comes because I did not receive the receipt. I need it because otherwise I lose . Can You please send it as fast as possible ? "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COLOGNE, DE - Reviewed by TOMAS - 02 December 2019
" Next time I will choose the same "
" All services and car were absolutely OK "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by ALEKSANDR - 25 November 2019
" Good "
" Good, but the car was quite dirty inside. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COLOGNE, DE - Reviewed by TAMARA - 23 November 2019
" . "
" . "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
HANOVER, DE - Reviewed by UDAY - 19 November 2019
" Easy to navigate and book a rental. Good value. "
" Drop Off Staff did not attend for over 15 minutes. They were busy talking on the phone and did not attend even when requested a few times. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 8
BRAUNSCHWEIG, DE - Reviewed by MATTHIAS - 17 November 2019
" I have booked with auto Europe a number of times now and am overall happy with the bookings. "
" Dropping off the car in Dusseldorf city was a bit tricky as the drop off point is located away from Europecr office. It would be useful to provide a map of the drop off point upon colleciton of the car;-) "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 9
FRANKFURT, DE - Reviewed by YIORGOS - 17 November 2019
" The car was brand new, in perfect condition. We also got a free upgrade. "
" The car was brand new, in perfect condition. We also got a free upgrade. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOCHUM, DE - Reviewed by ASIF - 14 November 2019
" Very happy "
" All fast and good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MEMMINGEN, DE - Reviewed by BOGDAN - 13 November 2019
" Everything was smooth "
" I receive a new car :) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MEMMINGEN, DE - Reviewed by KALIN - 12 November 2019
" The car was unique. It exceeded my expectations. thanks "
" The car was unique. It exceeded my expectations. thanks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by ALEXANDRU - 10 November 2019
" It was wonderful 4 days trip "
" Quickly, Cheap and Easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by YURY - 09 November 2019
" Good guys to help you find a car, as Europcar site is often blank without any option. "
" Everything is fine, expected a Mercedes E class, but was given a BMW X5, which had every option imaginable. No queue, the manager was very friendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
HAMBURG, DE - Reviewed by JANIKA - 06 November 2019
" Car renting is always an annoying process. Luckily this time I had no problems when returning the car. I wish it was more directed towards customer satisfaction and less about getting most money out of the customers. "
" I had very bad experience with the counter staff. Our car was booked from later time than we arrived. I did not think it would be an issue since I also wrote the flight number. The staff was simply rude when we asked to receive the car earlier. Without checking whether they had a car from this value class, they claimed no cars were available. We all know that was not true. Instead they told us that the only way to receive a car immediately would be to upgrade the value package. NO THANKS! Ok, so we arrive back at the later time. They were still being rude and blaming us for the time mistake. In any case I'll stay clear from Europecar in future. It was very upsetting experience especially after a long day of travelling. Also to be clear I specifically booked one type of car and we received something else. It wasn't really a problem, but after all of the trouble and to receive a worse car than you had selected was double upsetting. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 9
COLOGNE, DE - Reviewed by NESET - 30 October 2019
" I'm not planning to use any car rental website again. (Not especially AutoEurope but all) Counter Staff informed me that they can see the whole payment as one and they intend to think that it was paid for only for the car. (Nothing included, insurance, service fees etc...) I paid 442 EUR extra. "
" The car was not cleaned but everything else was OK "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MEMMINGEN, DE - Reviewed by OREST - 28 October 2019
" See comments about my Europcar experience above. "
" I have booked Mercedes C-Klasse or similar car, but have been asked international driver's license at the cash desk with no beforehand notice. When trying to negotiate this illegal (because not stated anywhere in their documents) requirement, Europcar staff told me that its only applied to Ukrainians, because "my manager told me that Ukrainians steal our expensive cars and ordered me to check international driver's license as well". This is a discriminative and offensive statement, which illegally limits my rights. We have been offered a Hyundai i30 as a replacement car, and then (after a long argument), Lexus UX (with no decent space in the back seat, which me and my 4 passengers were counting on, making a booking). More to say, my 300 EUR deposit has not been unblocked yet, despite the fact that the girl at Europcar desk said that they would be unblocked on Thursday Oct 17th. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 7
STUTTGART, DE - Reviewed by THOMAS - 28 October 2019
" Always very easy! "
" There wasn't anyone from Europcar at the dropoff at Munich airport, so I could not get the confirmation that everything was fine. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
BADEN BADEN, DE - Reviewed by GEORGIOS - 27 October 2019
" Very good service "
" Easy delivery of the car,nice new car,friendly staff especially at drop off,speaking very good English which is very important,quick return through bank of the amount guarantee .We are going to use this company again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by DENYS - 25 October 2019
" The cars that You declare never Matches the cars provided by rental companies "
" Ok "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BREMEN, DE - Reviewed by PAVLO - 20 October 2019
" ok "
" ok "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
STUTTGART, DE - Reviewed by EMMANOUIL - 14 October 2019
" QUICK SERVICE "
" POLITE STAFF PROFESSIONAL SERVICE "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DORTMUND, DE - Reviewed by CATALIN - 09 October 2019
" Good price, and I took and gave very fast the car. "
" everything was OK; I also received permission to go to Holland, after I call Hot Line. Very quick answer for this. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by NICOLE - 06 October 2019
" Overall will use this service again when traveling "
" Great service, easy receiving the car and drop off. the only down part is that the car was not clean on the inside and outside when receiving. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
FRANKFURT, DE - Reviewed by NAZAR - 03 October 2019
" all the booking was very smooth. "
" the pick-up was rather slow, as it turned out that our car was not ready yet (we arrived a bit earlier). After we waited for almost an hour in a cafe nearby, we had to stand in the queue again as the person at the counter could not recognize us. he would have saved everyone's time if he had offered us a better car from those which were available in the beginning. at the same time, he only offered us a smaller car or a better car but for an extra fee. "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by LOO - 02 October 2019
" Please send someone to follow up my case, i want to get my refund for extra payment. "
" I didn't get the car i booked and Europcar asked me for extra payment for 250euro. It's was a nightmare for me when i started my traveling, it spoiled my trip. I went to the counter to get my VW Passat Estate, but they told me what they received my booking was a Mercedes Benz. So they told me that it was the problem of auto europe, they didn't get the correct information and currently they don't have VW Passat Estate. They provided me a VW Sharan, it was a huge car made me very hard to drive some more charged me for extra 250Euro. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 2
HAMBURG, DE - Reviewed by AIGARS - 02 October 2019
" Good. Additional insurance fee for full coverage from Europcar. Definitions are not the same for Auto Eurpe and Europcar. "
" Good: I wait for car return 5 minutes. On line check in does not work becaus of order from Auto Europe. Additional insurance fee for full coverage. Definitions are not the same for Auto Eurpe and Europcar "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 9
BADEN BADEN, DE - Reviewed by PETER - 23 September 2019
" As always our experience was very positive and we used your service in different European countries and it was always to be commended. "
" Courteous but too stern (in Germant) when inspecting bodywork both when collecting and during drop-off. Our car was marked as having a dent on the bonnet which we could'ent see! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERLIN, DE - Reviewed by STEFFEN - 18 September 2019
" Auto Europe has been a good experience again. "
" My rental in March was excellent. My rental last weekend was not so great. Apparently, the counter staff was not familiar with the IT system. I asked for details of the car and the reply was that this information is not available. "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 7
FRANKFURT, DE - Reviewed by EDVINAS - 18 September 2019
" I have ordered a car with full insurance but at the counter i found out that its basic insurance only and i had to order additionally and pay more money "
" Fine "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by ANTHONIUS - 16 September 2019
" Overall a good experience with europecar. "
" The Guy at the drop off was not very friendly, even a little rude when i did not saw the way how to approach the garage immediately. But in the other hand, it was a busy moment.overa "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 3 Condition of the Vehicle: 9
DUSSELDORF, DE - Reviewed by ARJUN - 24 August 2019
" Pick up and Drop off services were very good. Communication in English would have really helped. Overall a great experience. "
" Wonderful experience. I was given a brand new car with almost all features. Would really recommend Europcar to my friends. I had requested for communication in english (contract, agreement, invoice etc), but all communication was provided in Duetsche. So, I couldn't understand anything. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by IGOR - 22 August 2019
" Wide range with good offers "
" Very long line during check-in did not spoil the vacation "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by ELMA HUSNA - 21 August 2019
" Overall was Ok. "
" We booked for Merc Vito but were given VW Transporter because the staff said has bigger space for bag storage. Quite dissapointed. To pick up the car, there's no proper signage where we should go to collect the car seat and what not. The staff does not brief anything. Just give us the key. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 7
FRANKFURT, DE - Reviewed by APOORV - 15 August 2019
" I paid 151 at autoeurope and at europecar it reflected 130 "
" This was my 1st rental with AutoEurope, The booking amount paid was 151.58 euro and there was one way fee to be paid locally 26.89, So total should have been 178.47 On the pickup date Europcar was not having the touran and gave me an alternate car The pick up invoice shows that I paid only 130.07 (attached)whereas I paid 151.58 , and the final invoice went to 191.80(attached), which was again with additional diesel charges, which I have not opted in 1st place Overall, my credit card was block for 383.05 euro and today I see that further 61.73 euro has been charged So total I paid 151.83 + 61.73 = 213.56 , where as per the auro europe booking confirmation (also attached ) it should have been 151.58+26.89= 178.47 I expect refund of 35.09 Euro Regards, Apoorv Kumar "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DORTMUND, DE - Reviewed by VILIUS - 09 August 2019
" Upon our arrival in Dortmund it became clear that Europecar office is working only until 19:00 on Saturdays. In the information provided by auto Europe it states that the office is open until 22:00. Calling your support resulted in no answer and europecar indicated that they are not able to help as well. As I saw that we had 3 hours in reserve between our flight and Europecar operating hours I did not see any reason to investigate this in advance before our flight. Due to this inconvenience we were forced to hire another car from Sixt for additional 331.55 euros. We are looking forward to get more information how this inconvenience could be solved. "
" Upon our arrival in Dortmund it became clear that Europecar office is working only until 19:00 on Saturdays. In the information provided by auto Europe it states that the office is open until 22:00. Calling your support resulted in no answer and europecar indicated that they are not able to help as well. As I saw that we had 3 hours in reserve between our flight and Europecar operating hours I did not see any reason to investigate this in advance before our flight. Due to this inconvenience we were forced to hire another car from Sixt for additional 331.55 euros. We are looking forward to get more information how this inconvenience could be solved. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FRANKFURT, DE - Reviewed by VINOD - 09 August 2019
" I have been charged double the rental amount than I was told initially. I had rented the car in Frankfurt, Germany and dropped the car in Paris, France. Agent at both Frankfurt Airport and Paris drop off location was very un-polite and was not responding to my queries regarding excessive charges that has been billed to my account. Can somebody from Europcar help me please? I plan to goto Court to sue Europcar if my issues are not resolved. This has caused considerable mental stress to me. Thanks, Vinod. vivenkat@gmail.com "
" I have been charged double the rental amount than I was told initially. I had rented the car in Frankfurt, Germany and dropped the car in Paris, France. Agent at both Frankfurt Airport and Paris drop off location was very un-polite and was not responding to my queries regarding excessive charges that has been billed to my account. Can somebody from Europcar help me please? I plan to goto Court to sue Europcar if my issues are not resolved. This has caused considerable mental stress to me. Thanks, Vinod. vivenkat@gmail.com "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 8
DORTMUND, DE - Reviewed by OLEKSANDR - 04 August 2019
" Good experience "
" Staff on reception was not so friendly "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by OLEKSII - 20 July 2019
" everything was fine! "
" everything was fine! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MUNICH, DE - Reviewed by REEJU - 19 July 2019
" Overall good. "
" Good. However, call centre executive could have had better English skills. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COLOGNE, DE - Reviewed by BATRAZ - 19 July 2019
" My experience was much higher than expectation. Great attitude, everything was good and fair, no hidden fees. I got a new car, very clean. Thank you for your service "
" My experience was much higher than expectation. Great attitude, everything was good and fair, no hidden fees. I got a new car, very clean. Thank you for your service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by ARTHUR - 15 July 2019
" Overall, a good experience. "
" Very pleased but took 3 hours to collect cars due to queue. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by KALLE-MATTI - 01 July 2019
" Quite good service, rather easy to use. "
" The car was too big for me and trunk cover was missing. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BERLIN, DE - Reviewed by ANIL KUMAR - 30 June 2019
" Not flexible to deal with genuine cases of cancellation "
" I was unwell and had to cancel the car around 3 hours before pick up time. could not talk to anyone on the phone numbers provided to inform them. Sent a mail informing of my inability to take the car due to ill health, but did not get a refund. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by KONSTANTINOS - 28 June 2019
" We prepaid 200 euro but at the counter of europecar they said that we paid only 175 euros. So we paid 25 euro more. "
" The stuff at the counter of Dusseldorf airport was very unhelpful so it took very long to get the car. I am still waiting (3 days after the drop off) for the cancelation of the credit card block. The telephone line is always busy (i had to wait over 15minutes to get a line) and they could not give me a specific answer. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 9
FRANKFURT, DE - Reviewed by CSABA - 28 June 2019
" I've been using Auto Europe as car rental broker for fifteen years. If I had bad experiences, I wouldn't have used their services any more. "
" The rental procedure was surprisingly smooth, fast and efficient, and without any usual car rental scam. Europcar Germany did an excellent job, other national Europcar subsidiaries (especially thoise in the UK) should use Europcar Germany's way of working as best practice model. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MUNICH, DE - Reviewed by NONGLAK - 07 June 2019
" Overall I am happy with your car and it's quite convenient for customer. "
" Counter staff recommended that I'd better book directly to the company- it will be cheaper. Moreover; we booked SUV and we got Skoda - not sure if this the right approach. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 6 Condition of the Vehicle: 6
MUNICH, DE - Reviewed by FENFEN - 04 June 2019
" please offer me my receipt "
" I have not receive the receipt "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FRANKFURT, DE - Reviewed by CHANAT - 23 May 2019
" GOOD SERVICE "
" GOOD SERVICE "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HANOVER, DE - Reviewed by FELIX - 19 May 2019
" One of my best rental experiences to date. "
" A very friendly, competent and personal service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MEMMINGEN, DE - Reviewed by GEORGE - 03 May 2019
" Excellent experience, everything went smoothly. "
" Excellent experience, everything went smoothly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by GIEDRIUS - 29 March 2019
" Autoeurope didn't send the invoice which is needed for company's accounting. "
" The personal at the pick up office was not really nice. The office in the Hauotbahnhof is not well visible due to small signs and misleading information on the station's info board. "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 5 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by ALEXANDER - 21 March 2019
" Please refer to section 3, since it has a major impact on Autoeurope as well. "
" There is an obvious problem with the rental system. I booked a Volkswagen Passat (which I imagine you would have a generous supply of in germany...), but when I entered the pick-up counter (Europcar), I was immediately presented with a set of four car keys: more expensive audi A6, more expensive Alfa Romeo, more expensive 3rd car AND skoda octavia with the same price as the passat. Right off the bat I as the customer was very confused and unsatisfied. I wanted to rent a volkswagen passat (automatic estate), but I was presented with something else, at a significant extra price, OR a smaller car (scoda octavia) at the same price. I don't want a more expensive car. I also don't want a smaller, and clearly in my opinion "lesser car" with the same price. To the customer, this feels like I'm being hoaxed in some way. After a totally needless and long (felt like 15 minutes) arguing with the counter staff, I managed to negotiate an opel insignia with the same price, which to me is the same size as passat, however, still in many ways not as good of a car than the passat. I'm also used to passat's automatic version's adaptive cruise control, which is very nice in the german highways. This experience at the beginning of my trip was not a good one. In my mind both autoeurope and europcar got a lot of negative brand value, as a confusing provider of rental cars with a side of extra hassle in the beginning of a trip. The insignia was parked in such a way, that the rear of the car was in physical contact with a concrete wall of the parking space. That was also very confusing, and since no-one was checking the car with us, we were quite uncertain if this would lead to some unfair damage assessment. If you would like to do stellar customer service, you should never offer a more expensive car at an extra price (that's not what I ordered) nor a lesser car with the same cost (that's not what I ordered). The correct way to inject stellar customer service, would be to offer a more expensive car at the same price, if the requested vehicle is not available, OR offer a lesser car with a lower price. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 8
MUNICH, DE - Reviewed by EIRIKUR - 22 February 2019
" Everything was clear no pressure to take any extra insurance and overall professional conduct. "
" Everything was clear no pressure to take any extra insurance and overall professional conduct. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BADEN BADEN, DE - Reviewed by ALEXEY - 13 February 2019
" No any problems. Everything is ok. "
" No any problems. Everything is ok. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by HANS JOAKIM - 09 February 2019
" Wien I was in contact with Europcar a few days before our trip, they told me that my reservation was cancelled. Thus, my brother rented another car for us instead. Yet now I realize that I still have paid you for the car that was cancelled. Please get back to me with information about how you will pay me back. BR, Joakim Boren "
" Wien I was in contact with Europcar a few days before our trip, they told me that my reservation was cancelled. Thus, my brother rented another car for us instead. Yet now I realize that I still have paid you for the car that was cancelled. Please get back to me with information about how you will pay me back. BR, Joakim Boren "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MUNICH, DE - Reviewed by TAMPO - 06 February 2019
" I made a reservation online for the car I picked and paid for it. Unfortunately, this car didn't get. I assumed it was a total cost. In fact, a deposit handling fee was added. "
" I made a reservation online for the car I picked and paid for it. Unfortunately, this car didn't get. I assumed it was a total cost. In fact, a deposit handling fee was added. "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by KUNO - 06 February 2019
" everything was great except this final sum calculation. Europcar could improve their language use: they are sending me reports in german and feedback request in french - I don't speak these languages. "
" I have 3 different sums related for this rent: 1) Auto Europe, sum nr 1, 122,94€ credit card booking from 03.01; 2) paper receipt from Europe Car when I got the car, sum nr 2, 158.20€ and credit card booking from Europe car (from 01.02 when I got the car), sum nr 3: 359,26€. I will block all credit card payments if either Auto Europe or Europe Car will say what is the final cost. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by KONSTANTINOS - 27 January 2019
" non "
" ordered a golf and gave me a KIA "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MUNICH, DE - Reviewed by MOHAMMED - 17 January 2019
" They offered me a brand new car which was very clean and up to my expectations and the drop off afterwards was very easy. "
" The waiting time to register and pick up the car at Munich airport was the only downside as there are not enough staff to attend the large number of customers waiting to be served. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GARMISCH, DE - Reviewed by RUBEN - 17 January 2019
" REALIABLE AND EFFICIENT "
" VERY AFFORDABLE, REALIABLE AND EFFICIENT "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERLIN, DE - Reviewed by MIHA - 17 January 2019
" Ok "
" Ok "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by CIOACA - 16 January 2019
" When I arrived at the desk to pick up the car the very polite lady she told me that my reservation was cancelled(by who? ). She gived me another number ,she write it on my printed paper with my reservation and she told me about the insurance details. I agreed to make a new insurance (11 euro/day),I also agreed with the amount of 300 euro guarantee,and in the end I was taxed with 501 euro. My contract was for 7 days,I forgot to say that. So,7 days with 11 euro plus 300 euro for me that makes 377 euro. They have given me back those 300 euro,but I have still payd 201 euro instead of 77. The reservation was make almost 1 month before and I payd for that car at the time 262 euro. Plus 201 when I pick it up. "
" When I arrived at the desk the very polite lady she told me that my reservation was cancelled. She gived me another number ,she write it on my printed paper with my reservation and she told me about the insurance details. I agreed to make a new insurance (11 euro/day),I also agreed with the amount of 300 euro guarantee,and in the end I was taxed with 501 euro. My contract was for 7 days,I forgot to say that. So,7 days with 11 euro plus 300 euro for me that makes 377 euro. They have given me back those 300 euro,but I have still payd 201 euro instead of 77. The reservation was make almost 1 month before and I payd for that car at the time 262 euro. Plus 201 when I pick it up. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by GESTUR - 15 January 2019
" none "
" it was very busy at the counter. It took me over an hour to get the car. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by TIZIANO - 10 January 2019
" Satisfied "
" Courtesy and availability "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WUERZBURG, DE - Reviewed by BOYAN - 07 January 2019
" Fast renting and fast drop-off. Very nicely done! "
" I was very satisfied with the car the renting experience with europcar. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BADEN BADEN, DE - Reviewed by DIMITRIOS - 06 January 2019
" They give us an update car "
" Very helpful staff in Baden Baden airport "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 8
PADERBORN, DE - Reviewed by DANIEL - 05 January 2019
" it worked fine, like it should "
" everything went smoothly. They even gave me an upgrade for free. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KONSTANZ, DE - Reviewed by ROBERT - 03 January 2019
" I got a super black friday deal with a comprehensive insurance package. "
" The car was spacious and well equipped for the category. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by CHARILAOS - 02 January 2019
" One way fee (25 Euro, incl. VAT) was charged with additional 20% (5 Euro) airport fees. Auto Europe did not inform me in advance about this charge. "
" I had booked through Auto Europe a VW Passat which according to Europcar is considered as of higher class. They gave me a Renault Kadjar instead. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by SIGITAS - 02 January 2019
" same as above "
" We were very dissappointed, because we got a car, which had no wipers, therefore we had to buy new wipers on our expense!! Also, the car was quite damaged and cracked with quite big cracks. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 6
MEMMINGEN, DE - Reviewed by STOYAN - 06 December 2018
" As regular client of Auto Europe I was very pleased with the provided service "
" I was very pleased with Europcar service at Memmingen "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MEMMINGEN, DE - Reviewed by SERHII - 13 November 2018
" Very well "
" Thanks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by IVAR - 10 November 2018
" The car was really new and an automatic while I paid for a manual. Everything want smoothly. "
" NA "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by ERIK - 30 October 2018
" I miss the invoice. Can you please check this is sent? Spam also checked "
" Good service "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GOETTINGEN, DE - Reviewed by THEOCHARIS - 24 October 2018
" Easy to book and compare options. A good experience overall. "
" The prices are really appealing and if they stay at a similar level, I would most definitely recommend Europcar to friends and colleagues "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by TOMMY - 17 October 2018
" VERY GOOD EXPERIENCE "
" GREAT DEAL "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HANOVER, DE - Reviewed by GAZMEND - 11 October 2018
" Great experience. "
" Nice service, professional staff. Great. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DORTMUND, DE - Reviewed by FELIX MIHAI - 05 October 2018
" no "
" felix "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GOETTINGEN, DE - Reviewed by PABLO - 01 October 2018
" Booking with auto europe is always very easy "
" My car was only available one hour later than my pick up time. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 6
LUEBECK, DE - Reviewed by MARGARET - 30 September 2018
" I'd expect a german car in german especially because I ordered something that would have some power not be gutless. Getting ripped off for what I paid is inexcusable. See above "
" Asked for an Audi 3. Ended up with an suv Renault that was gutless on the autobahn. The amount charged to my credit card initially and what the Europcar documents recorded was not the same. You ripped me off over $20e. Counter staff had very limited English so it took a long time and there was no help trying to figure out what the numbers were different "
Value for Money: 2 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 3
MUNICH, DE - Reviewed by BALASUBRAMANIA - 24 September 2018
" Of two rentals - one was good and the other very bad. "
" Disappointing. Despite charging the full amount at the time of booking how can Europcar hold the car just for an hour after the planned time to pick up the car? If the customer has paid for the vehicle that vehicle CANNOT be made unavailable to the renter. "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 2 Condition of the Vehicle: 5
HAMBURG, DE - Reviewed by SEBASTIAN - 24 September 2018
" I was unable to rent the car as I did not posses and international drivers licence. Auto Europe DID NOT verify this before deducting payment. I request my money back. I can send to the desired email the proof that the car was not rented. "
" na "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BERLIN, DE - Reviewed by KONSTANTINS - 14 September 2018
" Good service, good prices. "
" Good car, but not very clean from outside. No other complaints. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
HEIDELBERG, DE - Reviewed by CHIH-YUAN - 13 September 2018
" Recommend to use Auto Europe "
" Very smooth "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERLIN, DE - Reviewed by LUMINITA - 05 September 2018
" The experience was positive! "
" The staff was extremly kind and the car was over expectation "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HEIDELBERG, DE - Reviewed by KENNETH - 30 August 2018
" As above. Pick up staff were great. Car ran well. Drop off experience was a nightmare!!! "
" The woman who was at the drop off in Berlin central station office (older woman with shorter blonde hair) was exceptionally rude and service was as bad as one could expect. The doors were locked when we arrived. We waited over 30 minutes for her to arrive. She was rude. Does not know how to smile. Did not apologize (although maybe it was her lunch and smoke break). Then proceeded to try to charge us an extra 24 hours because we were "an hour over" our time. We tried to clarify that we did not get the car until "3" (which wasn't a problem as they cleaned it, thus the delay) but she wanted to insist it was a check out an hour or so earlier. She refused to call the office in Heidelberg, where we picked it up, do double check AND refused to acknowledge that we waited over 30 minutes for her even to open her office door to us at drop off. A terrible way to end an otherwise excellent trip to Germany. FYI! "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
KARLSRUHE, DE - Reviewed by RAYMOND - 30 August 2018
" Overall it was good. Will rent with auto-europe again! "
" It went very well! Pleasant rent, maybe I'm only renting for 2 days. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUENSTER, DE - Reviewed by MARCIN - 23 August 2018
" No info about an additional border-crossing fee prior to picking up the car "
" Almost all was good "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NUREMBERG, DE - Reviewed by AIDAN - 22 August 2018
" easy and pretty good value "
" the car was very easy to collect, was very new and clean, and was very easy to drive. The drop off of the car was almost too easy, with nothing to sign or any checks. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by ADAM - 16 August 2018
" I am not sure what is the difference between the two companies? "
" There was some confusion about rental price and insurance details. The car was beautiful and in great shape. The drop off at Gare de Lyon was VERY confusing - more details about what to do and where to go are definitely needed. It would be good to put this information on your website, in the drop off details on the reservation and some additional signs at GdL. Also - the recorded telephone message is very hard to understand - it is some sort of robotised English message with a strong French accent and the clarity is not good. Also - I never received a final bill/receipt to explain charges? "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
MEMMINGEN, DE - Reviewed by ANTONIOS - 13 August 2018
" I felt a little bit uncomfortable with winter tires in summer. The car perfect and the staff very helpful "
" Everything was fine "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERLIN, DE - Reviewed by SPAS - 05 August 2018
" Ok "
" Ok "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HAMBURG, DE - Reviewed by JARMO - 30 July 2018
" If you like to drive with rental car with clean hands, don't use Europcar! "
" I had reservated VW Passat, got VW Touran. There were several Passats in your garage?! I was driving ab 50 - 60km with Touran and "no oli in engine" start to blink. I must stop, find same oil than VW recommend. I säännöt tekst enymore to you! I have My schedule, I have no time to be your service! "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 1
FRANKFURT, DE - Reviewed by FENG - 23 July 2018
" good "
" professional "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MEMMINGEN, DE - Reviewed by IVAN - 17 July 2018
" Great "
" Great! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by CHIA-WEN - 05 July 2018
" Good "
" Most things are good. If the Insurance(complete coverage) can be combine in the rental company(e.x. EuropeCar), it will be easier for customer. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MEMMINGEN, DE - Reviewed by GABOR - 30 June 2018
" OK "
" OK "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MEMMINGEN, DE - Reviewed by OCTAVIAN - 26 June 2018
" We had a nice car. New car, execelent. "
" Very nice staff. They returned a luggage we forgot on the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
STUTTGART, DE - Reviewed by ALEXANDRU HORATIU - 24 June 2018
" Happy customer "
" Very friendly, precise and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HAMBURG, DE - Reviewed by STEFFEN - 21 June 2018
" n/a "
" n/a "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by ADRIAN - 19 June 2018
" all is good "
" all is good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by HANDI - 14 June 2018
" No live support from Auto Europe. "
" I did not get the car type that I booked. And rather than sedan I was given stationwagon which I cant drive well due to the akward back side of the car. When I raised I cant drive station wagon well, rather than given another sedan I was asked to upgrade with additional charge. This is so unacceptable. "
Value for Money: 2 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 1