" Auto Europe is very effective, user friendly and value for money. "
" I rented a Passat bur they gave me Citroen which is not like as equivalent of Passat. It was very small and we had difficulty to fit as five people family. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 5
" I will continue booking of my car rentals with autoeurope "
" Always good cars , helpfull staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" very efficient for booking at the best conditions "
" Even if there was a queue I didn't had to wait to much to collect my car, they found my credentials easely. we appreciated the brand new car without damages and very clean "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Basically I booked a car with automatic transmission, but finally I got the car with manual transmission, because my originally selected car was damaged. So I get manual car, but I payed the rate of automatic. That was not so correct "
" Basically I booked a car with automatic transmission, but finally I got the car with manual transmission, because my originally selected car was damaged. So I get manual car, but I payed the rate of automatic. That was not so correct "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Rental went smooth except for the 3 door car "
" I booked a 4 doors Nissan Qashqai and the staff offered a "better car" but NOT mentioning it was a 3 door. Very inconvenient for three persons with baggage. "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 7
" The score is 10 before this experience. Auto Europe must ensure that the car company confirms the availability of the car class or type. "
" This is the first time with Enterprise and could easily be the worst. Two weeks ago, I had booked for a Compact SUV with AutoTransmission. When I reached the counter, the staff informed that they do not have the vehicle and could put me on a waitlist. The only options were small electric car with 120 kms range or a 9-seater van. I had no option but to choose the small electric car which was much less what I had paid for. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 9 Condition of the Vehicle: 2
" Swift and efficient "
" Swift and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" It is not an acceptable approach to give a fully paid and reserved car to someone else simply because of a one-hour delay, without making any calls or inquiries. Moreover, two months have passed, and the refund has still not been processed. This is a significant issue "
" It is not an acceptable approach to give a fully paid and reserved car to someone else simply because of a one-hour delay, without making any calls or inquiries. Moreover, two months have passed, and the refund has still not been processed. This is a significant issue "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
" All OK!! "
" 9/10 Company "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" Extremely easy access very kind and helpful staff "
" Extremely easy access very kind and helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" See comment in #3 "
" Everything worked as promised in the reservations documents. Thank you for that! "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Was nice and easy to use your page. Thanks! "
" It was nice experience. We had to wait for about 35 minutes to receive our vehicle, but otherwise it was all good. We agreed that Enterprise will fill up the petrol tank for us and so the sum was deducted from the deposit, but I am still waiting to receive a receipt about this deducted sum. Can you help to get this from Enterprise? "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Everything was very smooth. "
" Ery pleasant and courteous personnel "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Only thing that bother me was the insistence of using a credit card as a deposit. "
" I didn't receive car I reserved. Not a similar one as described, but I get a good car anyway. People from counter and the receiving ones were very efficient. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Please keep your service at this level. Your people are going great job. "
" I even didn't expect such good experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I'm very happy with AutoEurope, reliable, reactive and accommodating in case of unexpected issues. "
" Message already sent to you last week. Dear AutoEurope, I want to report my "unhappiness" about my current reservation EU21081895 . I encountered the following issues: - When doing my search for the rental, I specified a pick-up and return at Berlin Central Station - it happens Enterprise doesn't have an office there, there are located further west. On the voucher the correct address is indeed mentioned, but the it is also mentioned "Berlin Central Railway station", which is wrong. I did another booking today, again, Enterprise appears in under Berlin central station. I guess there are wrongly registered in your system. - For this reason I arrived late at the Entreprise office. The employee was really unfriendly and he argued that because of my "lateness" (approx. 45 minutes) he had the "right" to downgrade me (Midsize to Economy), he gave me the worst possible car (unconfortable, no navigation system or even a reliable connection via bluetooth...), he tried to sell me additional coverage (I am insured by my credit card) using misleading / false arguments and almost refused my ID because it states an address in France (I moved recently to Berlin, so...). I stayed friendly with him and explained my situation in detail, because I was already late to reach my destination... but I am VERY disappointed and annoyed by this Enterprise employee (rude to me). I guess the responsibility for this situation is partially with you (wrong registration of the Enterprise office on your website?) and also with Enterprise (false pretence to downgrade me). I tend not to blame Autoeurope because your customer service is great and you have been very helpful in the past, but still feel cheated and would like to be compensated in one way or other for these inconveniences. I'm looking forward to hearing back from you. Best regards, Lilian Cadet "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 1
" IM WAIT YOUR ANSWER "
" I WAS SENT YOU MESSAGE ABOUT EXTRA CHARGE IN MY CREDIT CARD CAN YOY TELL ME WHAT HUPEENN???? "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very nice experience "
" Very nice experience "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" A Passat is NOT a Qashqai - I hate SUVs and would definitely not have paid for an upgrade for an SUV. Maybe you should separate classes ... And why did you not offer the extra insurance at rental reservation? "
" I wanted Golf, accepted the upgrade to Passat ... and was offered a Qashqai which was not ready at the pickup time (15h00) I finally got the keys to a T-ROC (very basic model) after 1 hour. Probably the WORST experience of rental pick-up in my life (I must have rented more than 150 cars) so cannot recommend Entreprise rental in Hannover "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 3
" Disappointing. "
" The enterprise did not have a car for me at the time I intended, said they were not told about the car going to Poland, and then said they were only able to offer me a manual small category vehicle, after a two-hour wait. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Good choise. "
" Good staff. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
" Very professional and friendly approach from Mr Parakatselakis eleftherios who was in charge for delivery and pick up of the car in Düsseldorf airport , congratulations in Enterprise . "
" Very polite and professional approach , especially from the person Mr eleftherios Paralatselakis, who was responsible for the delivery and pick up of the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very nice new car "
" All runs well "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very good experience "
" Many thanks to Mr. David from Enterprise MUC who provided an excelent service and helped us a lot handling a difficult situation due to flight cancelation. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Worst as possible "
" Our flight was late and when we arrived in Berlin, the office was closed. We din't get the chance to take the car and has to take a taxi to our hotel. There wasn't a way to communicate which the office. I don't feel its right that we loose our reservation because the flight was late and the office closes and don give a damn for people. Its a Airport and the flights get late! "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Everything was ok un Freiburg office "
" Everything was ok un Freiburg office "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Bad comfort and driving expereience with Renault Capture. "
" Renault Captur is lower class then initialy rented VW golf. No precise defined vehicle location on parking lot, which leads to wasting time. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 5
" Overall everything was OK. "
" quick drop-off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" booking and renting a car was smooth and pleasant "
" when locking the car, the alarm made an unbearably loud sound, we had to figure out where it could be silenced "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Everything was super "
" Will recommend them "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Exellent "
" Just exellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Nice staff, car and great experience! "
" Excellent services! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Like mentioned above the price was the reason to get the car from you. "
" To begin with I need to mention the price offer which was the best from all. The counter receiving and returning the car was excellent!!! Thanks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Smooth operation "
" Smooth operation "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Seamless XP "
" Fast pick-up and even faster drop-off. Great prices and great condition of the vehicle. The options to upgrade I was given were short and not satisfactory, though, with expensive add-ons. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" it was fine "
" it was fine "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
" ABSOLUTELY SATISFYING EXPERIENCE "
" ABSOLUTELY SATISFYING EXPERIENCE "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" The booking was easy. No issues "
" The whole experience was very smooth. Good customer service, polite staff, good car So overall no issues. Keep up with the good work. Thanks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Their cars are all very new and good clean cars. Will definately rent again in future. Mike was very good "
" Good, new car, well maintained. Mike was very professional, he briefed very well on the pickup and drop off procedure. Emails was replied almost immediately. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Perfect "
" Really one of the best car renting experiences. Probably the first time I got the car I selected. Brand new car (700km) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" very good "
" very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" PERFECT "
" SUPER EXPERINCE, VERY FAST, IN 5 MINUTES WE GOT THE CAR AND AT RETURN WE NEEDED ALSO JUST 5 MINUTES. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very good experience "
" Nothing to add "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Everything went smooth, nice personnel, etc. "
" Everything went smooth, nice personnel, etc. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Worked well "
" Previous person who rented the car smoked. Car stank inside. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 6
" Excess insurance cost is too high "
" Pick up at Frankfurt was easy but, I felt that the extra cost of excess insurance was very high. Ivan Markovic was very helpful when we dropped the car back at the airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Everything went as planned. "
" Very friendly and helpful desk-staff at Cologne-Bonn airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Easy and efficient. "
" Requested and paid for GPS but it was not set up and ready to go. I was not able to get it set up and was not able to use it. Enterprise did credit me for the cost but it was still a negative. Also the vehicle did not have cruise control or a back up camera. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 5
" No comments "
" Very fast and efficient pick-up of the car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Definitely not a good experience for getting a car that's not what we wanted. "
" We reserved a compact, automatic car but when we arrived, the agent tried to give us a manual car, saying no automatic available. When we insisted, he got us a BIG automatically suv after waiting at the counter for 30 minutes. He said that's the only car he's got so we had no choice but took it. The car was ok but just too big. We ended up scratching the side of the car a bit when trying to park at a garage an hour later. So even though the staff were courteous, we will never rent with Enterprise again. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 8
" My experience was good and everything went smoothly without hiccups. "
" I had a wonderful smooth experience with Enterprise and the staff at the Bonn location are extremely helpful and kind! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Overall everything was ok. Smooth and pleasant "
" Even though the waiting queue was rather big , lady that served us was very kind, explained everything in detail with a smile on her face. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Everything was excellent, no problems. "
" Excellent staff and vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Highly recommended. "
" Pick up and drop off was very smooth and quick. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" WE LOVED THIS COMPANY "
" I liked it "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Extremely satisfied with my experience! "
" Overall excellent experience, would have preferred to be informed that the car has no cruise control. Other than that everything was absolutely perfect. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" good Service "
" good Compagny. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Condition of the car was very good. Clean and tidy and process hassle free. "
" Condition of the car was very good. Clean and tidy and process hassle free. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Vey smooth car hire, professional and customer-centric attitude by all Enterprsie personnel involved. "
" Everything was great! Special thanks to Tom who was super helpful during the 2 drop-offs and Ugur who was very helpful during the car hire process. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Excellent! "
" The staff at the desk and drop off in Munich were very courteous and helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" See above "
" Enterprise staff were very polite and helpful. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" No problems with Auto Europe. "
" Minus points for the car: Its condition was fine however it did not have a "cruise control" (it seems to have been removed & replaced with some to do with "trip". I rely on cruise control for long-distance driving; if Enterprise, for whatever reason, is removing cruise controls from its vehicles, then I'm afraid I will not be renting from Enterprise in the future. Your drop-off office in Steglitz needs to be manned by more than one rep; I waited 10 minutes for him to appear at the return counter as he was stuck with a customer outside the office. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 5
" Fast and competitive prices "
" Mike who helped with receiving our vehicle at Frankfurt Airport when we returned it was the best. He was professional, prompt, polite, friendly and knowledgeable. Please relay my praise to him. Thanks! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Easy, user friendly "
" Friendly, simple, fast, understanding. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" . "
" The car wasn't ready for pickup at the agreed time, but the crew worked rapidly to fix it. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" No comments "
" No comments "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
" everything was very smooth and fine "
" everything was very smooth and fine "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I guess my willingness to recommend you depends on how you react to this feedback. I see Auto Europe as a rental broker with little interest once the contract is made. Maybe you will prove me wrong. "
" System was down when I picked the car up so nothing worked. Car broke down. No-one was answering telephones. When I got through no-one knew what to do. Finally, there was one very helpful man at the breakdown services (Pannenhilfe). 1.5 days of my rental lost but finally the car was replaced. The original one is still in my friend's drive in Austria waiting to be towed away. I am waiting in fear of what they will try to charge me for! "
Value for Money: 3 Efficiency of Counter Staff: 2 Expediency of Drop-off: 2 Condition of the Vehicle: 2
" 100% "
" 100% "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very friendly and helpful staff "
" Very friendly and helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" See above "
" No original car documents in the car. 10 euro s per day for an additional driver wothout a maximum "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 7
" strange "
" I have left my bag in car. I have written to cutomer care and filled "lost item" form - no action taken!!! Additinal cleaning cost 90eur - after 3h driving. "
Value for Money: 3 Efficiency of Counter Staff: 9 Expediency of Drop-off: 1 Condition of the Vehicle: 9
" Both pickup and drop-off went very well, picking the Right offer was not straightforward as comparing models was complicated in the SUV class. "
" Car was a different model but otherwise very smooth "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Gut "
" Gut "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" / "
" Waited 1.5 hours for car. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 8
" Auto Europe provides very good deals, often better than the companies offer directly and it's great for quick comparisons of offers. "
" Everything went smoothly and I even got upgraded to an awesome car for free. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I was happy with AutoEurope, but I will be very careful in the future to make sure that I choose an appropriate rental car company that provides safe cars. The customer service was not very good. I was shocked that the manager expected me to come back, and then pay for an upgrade just so that I could have a safe car. Normally, with so much inconvenience, the upgrade would be gratis. "
" I reserved a car equivalent to a Renault Clio and was given a Hyundai (I believe) that had a broken frame on the side mirror, was dirty on the inside, a very loose clutch, and did not have a cover for the hatch back/boot area. It was clearly missing. I explained that this is very dangerous because if someone sees what I have in the boot, the car could be broken into. I did not realize this until I went home to load my luggage. When I called the Enterprise office they told me that it must be on the back seat. It was not there. Then, they told me that the car does not come with a cover for the hatchback/boot. This was obviously false because the car had the mechanism to hold a cover. I requested that Enterprise bring me a new car as clearly this was a defect. They told me that all they could do was give me an upgrade if I came back to the office. AND THEY MADE ME PAY FOR THE UPGRADE! I was now one hour late for my travel and they made me come to their office to return the car. When I asked to return the GPS that I reserved(which did not function properly) they did not give me a refund, they told me they would give me a "credit". I was happy with Auto Europe, but really shocked at Enterprise for trying to give me a car with obvious defects. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 5
" Easy to use and good prices. "
" Very easy and professional "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" all went smooth "
" Perfect as expected "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Quick and easy plus great value! I will book again for sure. Only thing I noticed that the email containing my voucher was not readable due to a formatting error. But the PDF voucher was still good luckily. "
" Easy and straightforward "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very unsatisfied with Enterprise/Bremen Germany. I will now contact Autoeurope (who I have always been very happy renting cars from) and hear if they can help me to clear this matter. I find it an extreme break of trust from Enterprise considering that we give our card details to them. "
" I rented the car through auto Europe (And selected a car from the well established company Enterprise In Bremen/Germany) and paid online. When picking up the car we agreed on extras for about 110 euros. They pulled 490 euros!!! We also called during the rental period reg. prolonging the rental and was informed of a cost of 32 euros per day... they have pulled 68 per day and 1 day too much. Enterprise should have charged around 240 all together, but they have pulled 832 on our card!!! I have tried to solve this with them without any result. Ones on the phone they promised to reverse some of the amount (only for the prolongation!) back on our card, but he never did. The other amount he told me that he had to double check with his colleagues who was on holiday, but again never any reply..... I have never before had any problems with car rentals but this time I got extremely cheated. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" I called Auto Europe to help me get a replacement car and they put me in touch with someone, not from Enterprise, but which resulted in Enterprise finally calling me to get me a replacement vehicle. "
" I requested a contract in English and they said "sure" they would email it. They emailed me a summary and not the contract. I had a flat tire. There was no spare. I had to call roadside assistance. It took Enterprise 24 hrs to get me a replacement (I also involved Auto Europe) but I had to pay 110€ to get us from the garage to our hotel 60 km away plus an additional night at the hotel while waiting for the car so now I'm out almost 300€. Then Enterprise charged me for roadside assistance which added 400€ to my bill with no compensation for my expenses. They are the WORST! Never again. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 4
" Well organized, friendly and expedient staff. Easy pick-up and drop-off. Condition of the vehicle was good but the model I got (Hyundai/I20) did not (in my opinion) fully comply with what I booked (VW Golf or similar). "
" Well organized, friendly and expedient staff. Easy pick-up and drop-off. Condition of the vehicle was good but the model I got (Hyundai/I20) did not (in my opinion) fully comply with what I booked (VW Golf or similar). "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" I'm totally sutisfied car rental services provided by this company. "
" ٍStrictly speaking,it was my first experience with car rental and I have chosen Enterprise for it's better ratio quality/prise. I'm totally sutisfied with my selection.The car was practically new and I didn't have any problems with its reservation and drop-off. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Car was similar to advertised, no issues, very smooth painless hire. "
" Very smooth pick up and drop off, no hanging around. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" I wish we could see a list of their actual available fleet of cars "
" I wish we could see a list of their actual available fleet of cars "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" It helped us to have an unforgetable short holiday "
" I am very satisfied with your services . The young lady at the front desk in Stuttgart airport was very polite and did her best to serve us. The car was an all new brand vehicle with only 1.800 km. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I "
" Tire loosing pressure "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Serious company "
" Mister Paul Sutter is a very good salesman. He offer us a bigger car but in the end it was more suited to the purpose of our trip! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" It's a complete rip-off! Avoid at all costs! "
" We ended up paying twice the original listed price, car not available, insurance excess waiver, etc. etc. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 6
" Happy with the staff "
" Excellent customer experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Everything was just perfect! Thank you! "
" Rene was really helpful for everything! Thank you Enterprise ! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" How much easy that much great "
" How much easy that much great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Always, I found top-flight options in Autoeurope. Thanks. "
" They must add diesel option to their options. Because, especially in the big cars, fuel fee could be more than rent-a- car fee. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" Satisfied "
" Satisfied "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Even if the car had shown abnormal behaviours, the experience was very satisfactory for both booking and contract execution "
" The vehicle computers / sensors shown weaknesses and some functions had erratic behaviours (pre-collision and speed regulator for the safety related ones, temperature control for the non safety related) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Just one bad point, I don't not get full tank when I receive car just 3/4 of tank. So when i return the car i return in the same when i get car is 3/4 but got charge 77,56 Euro for this case. If it be possible please make it fair to me by return the exact charge of the fuel when i returned. Thank You and hope you will fix this case to me. "
" Just one bad point, I don't not get full tank when I receive car just 3/4 of tank. So when i return the car i return in the same when i get car is 3/4 but got charge 77,56 Euro for this case. If it be possible please make it fair to me by return the exact charge of the fuel when i returned. Thank You and hope you will fix this case to me. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
" I have no complaints even though the car I ordered was not available. This issue was resolved to my satisfaction. "
" No complaints. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Auto Europe is a very good service "
" Two negative comments: 1/ I've requested a big car, and as what has been proposed as vehicle was an hybrid one, a lot of space was missing for my use 2/ I had a need of unlimited mileage, and there were a restriction to 4000 km per month even for unlimited mileage. I had 6900 km in 24 days. Fortunately the counter staff used a workaround (300 km a day x 24 = 7200 km) and I had no issue. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" N/A "
" N/A "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
" Enterprise not the best fleet but people are educated and friendly "
" Exceptional good trained friendly staff. Compared to others. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" The car has been upgraded for free and is very new and comfortable . The location is reachable by Suburb Train 3 stations from main Cologne train station and costs 3 euro tickets. "
" The car has been upgraded for free and is very new and comfortable . The location is reachable by Suburb Train 3 stations from main Cologne train station and costs 3 euro tickets. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I will use your service again. "
" I am very satisfied by your service. Very fast answer for car availability in case of Last minute reservation. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Staff were polite and were very helpful with our requirements. "
" No complaints, very smooth and efficient staff ensuring a seamless trip "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" great experience "
" i got a free upgrade and a great car. really appreciate your services "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Quick and easy reservation. Just be aware of extra fees when informing your clients, I think this is the greatest advantage of AutoEurope (even though this time AutoEurope did not get it right). "
" My auto europe voucher stated that I would pay on arrival 25EUR due to one-way fee. When at Enterprise office, they said I had to pay a cross-country fee of 75EUR (however no one-way fee). Besides that, they told me they were unable to provide me an invoice at drop-off and I would receive it by e-mail. I received an e-mail asking me, if desired, to send another e-mail requesting for an invoice. It has been one week since that request and I still haven't received any invoice from Enterprise. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 3 Condition of the Vehicle: 10
" all good "
" all in all good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Will redo business with "
" Very nice attendence "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Easy fast booking "
" Friendly staff clean and modern car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" v good ! "
" check in was suuuper fast, car was great. so well done "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" no comments "
" no comments "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" A perfect service "
" A totally professional and trouble free service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Everything was good and fair. "
" Everything was good and fair. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
" Everything was fine "
" Everything was fine and even my problem with forgotten smartphone in closed car on drop off was resolved, because there was a person with keys :) "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Previous rental was canceled on short notice. "
" Everything went smoothly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" ok "
" ok "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Everything was perfect "
" Everything was perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" everything is easy and convenient "
" everything is easy and convenient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Everything was ok and easy. "
" Due to Ibdid not have a creditcard, Enterprise blocked 1000€ from my debit card "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" I enjoyed it "
" Staff was wonderful. Prices were a little expensive. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" service is good. "
" customer service is very good, but car returning location signboard is not very easy to find in Terminal 2. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 9
" Will use again "
" Very good service "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" collection was great, drop off was slow. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
" My answer to question 4.) will depend greatly on your response to this review. I had intended to rent car every other weekend or so for the next year+, as I am currently taking a break for 2-3 years in Germany, after having served as a Christian missionary in various capacities for the last 25 years, mostly in Thailand, working among the poor, with children´s homes, university students and local churches. If Autoeurope showed some courtesy in the current situation, I´d be more than happy to not only highly recommend your company to friends, family and colleagues all over the world, but also to become a regular customer of your service. Kind regards, Tobias Knoblauch "
" Okay, my mistake: I should have booked the car through billiger-mietwagen.de instead on autoeurope.eu. I had found a great deal for a rental from Interrent on billiger-mietwagen.de via ("über") AutoEurope. It would have included a no-excess (Selbstbeteiligung) insurance policy, i.e. the reimbursement of any deductible / excess paid to the rental company. Thinking that I might get an even better deal directly from Autoeurope, I checked out Autoreurope.eu, and, to my great delight, indeed found the price for an Enterprise car of the same category to be a few Euro less. So I booked the car, thinking I have the same policy that I would have gotten on billiger-mietwagen.de. I admit that I stumbled over the part of the contract that talked about the liability, but maybe because it was late at night when I made the booking, it didn´t warn me enough to go back to billiger-mietwagen, pay a few Euro more and have a clear statement of the policy in my German mother tongue, rather than thinking that I had fully understood the English statement on your *.eu website. When I hit the curb / sidewalk in front of my sister´s house on Saturday, October 27th, after coming back from a fantastic 400 km daytrip to watch tens of thousands of cranes (birds) near Diepholz, Western Germany, it dawned to me that I might have to pay for the damage caused, without being reimbursed for it. At drop-off two days later, my card was charged an additional 600 €, besides the initial 250 € deposit. Given that there were only a few scratches on the right front rim, I was sure the damage would be a maximum of 300 Euro. Today, November 13th, I received the invoice from Enterprise, and with great distress and unbelief stared at the numbers. According to the invoice, it cost a staggering 786.40 € to fix a few scratches! Plus fees... A new rim should cost less than 200 €, and it shouldn´t take too much cost for the labor to change it. Indeed, I cannot help but to think that Enterprise doesn´t even bother to fix the scratches, as they do not pose a safety hazard, nor do they pose a visual nuisance. However, I do take full responsibility for the situation, but would nevertheless like to take the freedom to humbly ask and appeal to Autoeurope´s courtesy and generosity to reimburse me at least in part for the 835,90 € excess paid. Thank you so much for your kind consideration! Please provide an e-mail address for me to submit all relevant documents. I understand that the local Enterprise staff was just doing their job, and I do not blame them for what happened. While routinely asking me about additional insurance options, the Enterprise employee was aware that your company was normally reimbursing any excess paid by the customer. The voucher was, however, not checked in this regard. "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 5 Condition of the Vehicle: 10
" Everything was super! "
" Everything was super! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Good efficient and competitive. "
" The inbuilt GPS unit was not updated with latest data, leading to several routing mistakes. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
" Neither Autoeurope nor Enterprise never has ever let me down "
" Most often I use Enterprise company. I'm very satisfied with their service and cars. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Great "
" Great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Some of the best prices I've seen. "
" Was a good experience. Pick up and drop off was smooth. I'm still waiting for my deposit to be refunded though. But overall it was good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Thank you "
" A special thank you to Mohsir. He was kind, professional and helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Everything was perfect! "
" I recommend Enterprise because they are providing different cars to be choosen at desk - this is great. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" As per my rental supplier feedback. Disgusted at Enterprises damage claims process and will laying a formal compliant. "
" Pick up and the vehicle were great. However, drop off and thereafter - nightmare, terrible, painful, unsatisfactory, and extremely displeasing. Enterprise claim there is a scratch on the vehicle, happy to provide the email trail of what then happened but in summary: 1. I was emailed 2249 at night and essentially given 1hr and 11mins to dispute the claim 2. EUR850 was taken from my credit card with no provision of receipts, outline of damages, or notification 3. Staff have admitted in the email they were yet to assess the damage before deducting the excess 4. Two weeks later, I have yet to receive at details to clarify this situation "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" The rental experience was great. But I highly suggest that 1 staff will take us to the car rental and guide us on how to drive the car, especially for asians(our cars are right-hand drive) It took us some time to figure out the buttons etc "
" The rental experience was great. But I highly suggest that 1 staff will take us to the car rental and guide us on how to drive the car, especially for asians(our cars are right-hand drive) It took us some time to figure out the buttons etc "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" It was good in Munich. The service and everything was OK. But the next car I rent in Iceland was terrible. Too old ( almost 100,000 Km) and too dirty ( not washed at all).. so that I had to change my car into a small one ( Hyundae I-30 that I originally wanted to rent) I am not sure who is in charge of the (car change) .. And I got a report from my cell-phone that I got paid already. Hope youcan check my car change there and pay it back to me.. ( because the car price is about the half and the -Avis agent said that I should tell it to Auto Europe.. Hope I can hear it from you... Thak you! I still travel and get another rent car from munich... "
" It was good... "
" The tire pressure light was on when I pickt up the car and I dident see wich tire was not ok ,I just drove on. "
" Enteprise has taken money from my credit card without an email or call. "
" Enterprise has taken money from my credit card without email or call. They didnt refunded the deposit yet 1 wk later "
" I always use Enterprise and very satisfied their service "
" Great rental page, very satisfied! "
" I am truly highly satisfied - from the reception counter to the cars and quick return turnaround time. Thank you so much! "
" I booked the car a month ahead of time, and booked a infant car seat with it. When I arrived at the counter and finished with all paperwork, i was surprised by the agent informing me that he doesnt have any infant car seat and rather offered me a kid car seat. I have a 3 month old baby and i am offered a car seat for a 3 year old baby. I had to go a buy a car seat in order to continue my trip. This is very unprofessional from their part. "
" Many thanks for well arranged and provided qualified services by Auto Europe. "
" Deep gratitude for Enterprise rental Co., for their kind attention and honesty! Will use your good company again for new rental in future. "
" I went to collect the car and i provided all the documents i was asked by autoeurupe e.i passport, driver license and credit card as always, however i was still refused the car, i called autoeurope customer services and they weren't helpful at all. So i went rented on spot, spending a fortune. "
" I went to collect the car and i provided all the documents i was asked by autoeurupe e.i passport, driver license and credit card as always, however i was still refused the car, i called autoeurope customer services and they weren't helpful at all. So i went rented on spot from different company, spending a fortune. It seemed that enterprise had overbook therefore they had to find a pretext and refuse with a unbelievable documents requests. "
" Easy enough use with large number of major rental car companies search "
" Poor customer service at the car collection point, we asked for a bigger car seat but they insist on giving one that is too small and uncomfortable for our baby. Car given to us was not maintained well and ran out of adblue additive after using for less than 200km and without any experience of the diesel car maintanance we were stuck in the middle of nowhere and unable to start the car until we managed to get hold of adblue from refilling station few km away on an icy cold day. Disappointed is a polite understatement. "
" Instead of VW Passat I got brand new SUV for the same price...excellent. "
" Smooth and fast...5 minutes! "
" It is very easy! "
" Just 3 steps, come take and drive "
" Auto Europe was great! "
" The only thing is my Visa is through my bank and at first they said it wouldn't be ok. In the end they accepted it. Also the brakes kept squeaking really loud. "
" Overall the booking, service and customer support was great. The only annoying part was an extra charges I got from the renting company for traveling outside Germany (to Austria) and for "prime location" (i.e. airport). I think that both such extras should have been already clearly reflected in the booking process. Mentioning those potential extras somewhere deep in the "terms & conditions" might be good enough for legal but centennially bad for customer satisfaction. "
" 1. Some extra charges of traveling outside Germany (to Austria) and been a "Prime Location" was not verbally communicated at all. 2. Had to replace the car we were given due to faulty seat belt. The service was very efficient and such things do happen, but it doesn't help with the overall experience "
" Commit payments in advance and get no extra charges are advantage, however still we can not select car as diesel for instance and also we can not get the car that we reserved. "
" I booked a VW Golf compact car and they provided me a Nissan VAN 8+1 seater car. I refused the car and they told me that they don`t have compact car available and they give me a Toyota yaris which is lower and not in the same category that VW Golf. After they tried to give me a Nissan Qashqai SUV but they wanted to charge me for upgrade. It is totally unprofessional. They tried to charge me with 65 Euro`s for Insurance after the employee realised that there is a mistake and it cost only 35 Euro. Enterprise is below my expectations ! "
" What I like the most is the clear, understandable and fast web-interface of whole search/rent process. "
" Overall OK, but it was already 2nd time with Enterprise that they didn't fill good liquid for windshield and it got frozen at -8 degrees. "
" They were some slight differences in terms of conditions provided by Auto Europe and those found at Enterprise. Otherwise everything was OK. "
" I expected to get a bit larger car (like Ford Kouga ordered)... I got a Nissan Quashkai. Otherwise the car was new and fine to drive. "
" Enterprise prepare car but they couldn't not allow me to take it to location I specifically mentioned in the order. They claimed that the destination country was not mentioned to them neither was my phone number to verify. In the end I have to spend two hours driving to another branch, getting car in lower class then my order. "
" They were nice and tried to resolve situation but it was Xmas eve. "
" You are such a disgrace company. You charged me 62 euro without giving me a service, just because I didn't have credit card, you refused to refund money and you decided steal the money instead of taking a more ethical approach. Your user experience point is less than zero. Your customer service tries to read all terms and conditions instead of helping their customers. These words will be spreaded "
" There is nothing wrong about this company, but they also rejected us just because we don't have credit card. "
" People answering phone calls are not helpful at all. They do not give you a solution in case you need their assistance. Definitely not good service over the phone. Contacting by email was much batter and satisfactory. "
" Very good company. "
" very good service. "
" Excellent service, completely new car and a very good price. Very satisfied! "
" Auto Europe provides with good services and cars. "
" ENTERPRISE was used second time by myself and I may confirm that provided services are good. "
" You added the country that i wanted to travel to, but you didnt inform me that i had to pay extra at enterprise. "
" Veru polite and extreamly quick service. "
" This makes me easy for car rental search for my trip, eg availabilities, models and costs. "
" The shop staff was helpful but he took a little longer than I expected before I was led to look at the rented car - 35 minutes for merely registration to provide info which I have already provided when I reserved online. Location is good and staff led me to the rented car in person and checked the car with me to ensure I know how to use it and functions. "
" Unfo all gone well till I had to extend the rental for one more day and have called Enterprise Hamburg Airport to do so. I felt was well over charged Euro 100 for one day only (consider I have booked the car via auto Europe for 5 days at abt 130 Euro) :( ... "
" The car was overall ok, except for the audio system that had a very annoying way of work: it was going OFF whenever it wanted, but at maximum 15 minutes. I put if ON, it went OFF, I put in ON, it went OFF, again and again and always. Bleah!! "
" I had a very unpleasant experience in Dusseldorf. Although I booked in advance and paid by credit card, once arrived at the scene I was told that I can not rent the car can not accept my card. I did not understand why, given that I paid with this card with him all payments are possible. Although I need the car, I could benefit from it. good card if it was not how I took the money out of it? I was told that I will refund your money on this card .... still waiting. "
" I had a very unpleasant experience in Dusseldorf. Although I booked in advance and paid by credit card, once arrived at the scene I was told that I can not rent the car can not accept my card. I did not understand why, given that I paid with this card with him all payments are possible. Although I need the car, I could benefit from it. good card if it was not how I took the money out of it? I was told that I will refund your money on this card .... still waiting. "
" I booked the car with Navi but it was not applied when I got the car. So I had to pay for Navi additionally and this is really unpleasant experience. I had to argue with a staff and he said Navi is not included in the system. "
" Except, Navi problem, the staff in Hambrug is kind and good. "
" I found what i was searching. Accurate, reliable and fully covered information about cars and car rental companies. "
" I tool my car immediately, in a perfect condition. No time waste, no tricks. "
" nice feature that I got called 2 hours after I left the station and I was reminded to check again the car to see a scratch which was done my the previous hirer and noted in the car wash (I presume) but I overlooked it when i drove off. Thanks again Enterprise Hamburg. "
" nice feature that I got called 2 hours after I left the station and I was reminded to check again the car to see a scratch which was done my the previous hirer and noted in the car wash (I presume) but I overlooked it when i drove off. Thanks again Enterprise Hamburg. "
" Overall disappointed as I coordinated for a rental of an Audi A4. The confirmation email that I received in turn displayed a beautiful photo of an Audi A4. Unfortunately, as I feared, nothing of the kind was available at time of rental. I understand that one cannot expect the exact model, but the Nissan Qashqai that I was assigned to wasn't even close. The rental agency acted as though their hands were tied. Next time, I'll go directly through the rental agency. "
" The people were friendly and as accommodating as possible considering my imminent frustration. "
" The page is very friendly easy to use. Excellent services "
" Everything was perfect. "
" This is my 4-th time I rent a car, and 1-st with Enterprise. As for me this is not the best company. The car was not clean, we had to wait so I do not recommend this company in Frankfurt. Maybe other places are better. "
" Very good service, I recommend it. "
" Very good service, nice poeple, I recommend it "
" The rental was good; however, the insurance was not adequate. I would prefer if AutoEurope would provide the full insurance package so that there would be nothing to add on at the car rental office. "
" I felt I had to buy the full insurance package. They said if anything happened to the car that for each instance (for example 2 scratches) I would have to pay the deductible of 750 or 850 euros. (I can't remember the exact amount). So in other words, it is not just a one time deductible, but is required for each problem. "
" Frankness company very respectable and I would recommend the best companies and car rental The prices are very reasonable and recommended "
" This is my several time rent experience with Auto europe Unfortunately, I had surprising experience every time This is NOT exceptional. When I picked up the car which supposed to be Audi A$ level, However they gave us lower level car and When I asked the compensation for the difference, they told me to ask the Agency Auto Europe. Please let me know How to get the compensation? "
" Well most things are NOT good except price "
" No surprise.. thanks.. "
" Everything was OK "
" Everything was good, except that home adress was not programmed into navigation (i mean Frankfurter Flughafen adress was not in). "
" Thx. My next rental will definitely from this web site. "
" Thx. Good car and good service. "
" Our car was not clean. "
" Experience was straightforward and quick "
" Got an upgrade to BMW, and the driving experience was great ! "
" V.good "
" Excellent customer service at Enterprise Frankfurt airport. Professional advice and friendly approach. "
" Very reliable, professional and customer centric. "
" Very reliable, professional and customer centric. "
" When I picked up the rental car on April 7 I was required to make a deposit on my credit card in the amount of 59.98 Euros. When I brought the car back on April 17 I was told that my deposit would be returned but that did not occur. "
" The best ! I recomand "
" Good prices ! Profesional stuff !Nice cars and low prices . I recomand "
" Quick and professional service "
" good, fast and efficient in getting the best price really easy "
" very good company. It's the 2nd time when I rent from Enterprise. Professional people! "
" Fast and clear. Possibility to see car rental provider is a plus. Great value-for-money. "
" Very quick and customer-oriented service "