Auto Europe
- North America
- Central America
ENTERPRISE GERMANY CUSTOMER REVIEWS
- 8.7
- 9
- 8.9
- 9.2
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
ENTERPRISE GERMANY Car Rental Reviews
Average Rating for Enterprise :
MUNICH, DE - Reviewed by OMER ZAHID - 23 July 2025
" Auto Europe is very effective, user friendly and value for money. "
" I rented a Passat bur they gave me Citroen which is not like as equivalent of Passat. It was very small and we had difficulty to fit as five people family. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 5
MUNICH, DE - Reviewed by SULTAN SULEYMAN - 09 June 2025
" I will continue booking of my car rentals with autoeurope "
" Always good cars , helpfull staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by MARCI - 25 April 2025
" very efficient for booking at the best conditions "
" Even if there was a queue I didn't had to wait to much to collect my car, they found my credentials easely. we appreciated the brand new car without damages and very clean "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BREMEN, DE - Reviewed by JÓZSEF - 25 February 2025
" Basically I booked a car with automatic transmission, but finally I got the car with manual transmission, because my originally selected car was damaged. So I get manual car, but I payed the rate of automatic. That was not so correct "
" Basically I booked a car with automatic transmission, but finally I got the car with manual transmission, because my originally selected car was damaged. So I get manual car, but I payed the rate of automatic. That was not so correct "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by RAZVAN - 21 January 2025
" Rental went smooth except for the 3 door car "
" I booked a 4 doors Nissan Qashqai and the staff offered a "better car" but NOT mentioning it was a 3 door. Very inconvenient for three persons with baggage. "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 7
DUSSELDORF, DE - Reviewed by GURU PRASAD - 20 January 2025
" The score is 10 before this experience. Auto Europe must ensure that the car company confirms the availability of the car class or type. "
" This is the first time with Enterprise and could easily be the worst. Two weeks ago, I had booked for a Compact SUV with AutoTransmission. When I reached the counter, the staff informed that they do not have the vehicle and could put me on a waitlist. The only options were small electric car with 120 kms range or a 9-seater van. I had no option but to choose the small electric car which was much less what I had paid for. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 9 Condition of the Vehicle: 2
MUNICH, DE - Reviewed by AVIGDOR - 08 December 2024
" Swift and efficient "
" Swift and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HAMBURG, DE - Reviewed by NALAN - 26 November 2024
" It is not an acceptable approach to give a fully paid and reserved car to someone else simply because of a one-hour delay, without making any calls or inquiries. Moreover, two months have passed, and the refund has still not been processed. This is a significant issue "
" It is not an acceptable approach to give a fully paid and reserved car to someone else simply because of a one-hour delay, without making any calls or inquiries. Moreover, two months have passed, and the refund has still not been processed. This is a significant issue "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
HAMBURG, DE - Reviewed by IGORS - 19 November 2024
" All OK!! "
" 9/10 Company "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
NUREMBERG, DE - Reviewed by PASCHALIS - 14 November 2024
" Extremely easy access very kind and helpful staff "
" Extremely easy access very kind and helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MUNICH, DE - Reviewed by JEFFERY - 16 October 2024
" See comment in #3 "
" Everything worked as promised in the reservations documents. Thank you for that! "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HAMBURG, DE - Reviewed by MIHKEL MAIT - 03 October 2024
" Was nice and easy to use your page. Thanks! "
" It was nice experience. We had to wait for about 35 minutes to receive our vehicle, but otherwise it was all good. We agreed that Enterprise will fill up the petrol tank for us and so the sum was deducted from the deposit, but I am still waiting to receive a receipt about this deducted sum. Can you help to get this from Enterprise? "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERLIN, DE - Reviewed by DECLAN - 27 August 2024
" Everything was very smooth. "
" Ery pleasant and courteous personnel "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by ADRIAN - 21 May 2024
" Only thing that bother me was the insistence of using a credit card as a deposit. "
" I didn't receive car I reserved. Not a similar one as described, but I get a good car anyway. People from counter and the receiving ones were very efficient. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by ELENA - 02 May 2024
" Please keep your service at this level. Your people are going great job. "
" I even didn't expect such good experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERLIN, DE - Reviewed by LILIAN - 29 April 2024
" I'm very happy with AutoEurope, reliable, reactive and accommodating in case of unexpected issues. "
" Message already sent to you last week. Dear AutoEurope, I want to report my "unhappiness" about my current reservation EU21081895 . I encountered the following issues: - When doing my search for the rental, I specified a pick-up and return at Berlin Central Station - it happens Enterprise doesn't have an office there, there are located further west. On the voucher the correct address is indeed mentioned, but the it is also mentioned "Berlin Central Railway station", which is wrong. I did another booking today, again, Enterprise appears in under Berlin central station. I guess there are wrongly registered in your system. - For this reason I arrived late at the Entreprise office. The employee was really unfriendly and he argued that because of my "lateness" (approx. 45 minutes) he had the "right" to downgrade me (Midsize to Economy), he gave me the worst possible car (unconfortable, no navigation system or even a reliable connection via bluetooth...), he tried to sell me additional coverage (I am insured by my credit card) using misleading / false arguments and almost refused my ID because it states an address in France (I moved recently to Berlin, so...). I stayed friendly with him and explained my situation in detail, because I was already late to reach my destination... but I am VERY disappointed and annoyed by this Enterprise employee (rude to me). I guess the responsibility for this situation is partially with you (wrong registration of the Enterprise office on your website?) and also with Enterprise (false pretence to downgrade me). I tend not to blame Autoeurope because your customer service is great and you have been very helpful in the past, but still feel cheated and would like to be compensated in one way or other for these inconveniences. I'm looking forward to hearing back from you. Best regards, Lilian Cadet "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 1
DUSSELDORF, DE - Reviewed by ANASTASIOS - 15 April 2024
" IM WAIT YOUR ANSWER "
" I WAS SENT YOU MESSAGE ABOUT EXTRA CHARGE IN MY CREDIT CARD CAN YOY TELL ME WHAT HUPEENN???? "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by EDUARD - 17 March 2024
" Very nice experience "
" Very nice experience "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
HANOVER, DE - Reviewed by GREGORY - 16 March 2024
" A Passat is NOT a Qashqai - I hate SUVs and would definitely not have paid for an upgrade for an SUV. Maybe you should separate classes ... And why did you not offer the extra insurance at rental reservation? "
" I wanted Golf, accepted the upgrade to Passat ... and was offered a Qashqai which was not ready at the pickup time (15h00) I finally got the keys to a T-ROC (very basic model) after 1 hour. Probably the WORST experience of rental pick-up in my life (I must have rented more than 150 cars) so cannot recommend Entreprise rental in Hannover "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 3
BERLIN, DE - Reviewed by SEBASTIAN - 13 March 2024
" Disappointing. "
" The enterprise did not have a car for me at the time I intended, said they were not told about the car going to Poland, and then said they were only able to offer me a manual small category vehicle, after a two-hour wait. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
DUSSELDORF, DE - Reviewed by VADIMS - 02 March 2024
" Good choise. "
" Good staff. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
DUSSELDORF, DE - Reviewed by IOANNIS - 03 February 2024
" Very professional and friendly approach from Mr Parakatselakis eleftherios who was in charge for delivery and pick up of the car in Düsseldorf airport , congratulations in Enterprise . "
" Very polite and professional approach , especially from the person Mr eleftherios Paralatselakis, who was responsible for the delivery and pick up of the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by EVGENY - 10 January 2024
" Very nice new car "
" All runs well "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by VICTOR - 06 December 2023
" Very good experience "
" Many thanks to Mr. David from Enterprise MUC who provided an excelent service and helped us a lot handling a difficult situation due to flight cancelation. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERLIN, DE - Reviewed by RICARDO - 03 December 2023
" Worst as possible "
" Our flight was late and when we arrived in Berlin, the office was closed. We din't get the chance to take the car and has to take a taxi to our hotel. There wasn't a way to communicate which the office. I don't feel its right that we loose our reservation because the flight was late and the office closes and don give a damn for people. Its a Airport and the flights get late! "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FREIBURG, DE - Reviewed by JUAN PABLO - 03 December 2023
" Everything was ok un Freiburg office "
" Everything was ok un Freiburg office "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
COLOGNE, DE - Reviewed by MARKO - 19 November 2023
" Bad comfort and driving expereience with Renault Capture. "
" Renault Captur is lower class then initialy rented VW golf. No precise defined vehicle location on parking lot, which leads to wasting time. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 5
BERLIN, DE - Reviewed by MILKO - 12 November 2023
" Overall everything was OK. "
" quick drop-off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by TOOMAS - 08 November 2023
" booking and renting a car was smooth and pleasant "
" when locking the car, the alarm made an unbearably loud sound, we had to figure out where it could be silenced "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MUNICH, DE - Reviewed by TONI - 03 November 2023
" Everything was super "
" Will recommend them "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by ALEKSANDER - 31 October 2023
" Exellent "
" Just exellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by PETRICA - 19 October 2023
" Nice staff, car and great experience! "
" Excellent services! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by MARK - 09 October 2023
" Like mentioned above the price was the reason to get the car from you. "
" To begin with I need to mention the price offer which was the best from all. The counter receiving and returning the car was excellent!!! Thanks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by VYTAUTAS - 01 October 2023
" Smooth operation "
" Smooth operation "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by BRUNO - 14 July 2023
" Seamless XP "
" Fast pick-up and even faster drop-off. Great prices and great condition of the vehicle. The options to upgrade I was given were short and not satisfactory, though, with expensive add-ons. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MUNICH, DE - Reviewed by CHARLES - 21 June 2023
" it was fine "
" it was fine "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
MUNICH, DE - Reviewed by ATHANASIOS - 11 May 2023
" ABSOLUTELY SATISFYING EXPERIENCE "
" ABSOLUTELY SATISFYING EXPERIENCE "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by AMRIT - 12 April 2023
" The booking was easy. No issues "
" The whole experience was very smooth. Good customer service, polite staff, good car So overall no issues. Keep up with the good work. Thanks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by KARAMJEET - 11 April 2023
" Their cars are all very new and good clean cars. Will definately rent again in future. Mike was very good "
" Good, new car, well maintained. Mike was very professional, he briefed very well on the pickup and drop off procedure. Emails was replied almost immediately. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by PETROS - 05 February 2023
" Perfect "
" Really one of the best car renting experiences. Probably the first time I got the car I selected. Brand new car (700km) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by ADRIAN GHEORGHE - 10 January 2023
" very good "
" very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by ANDREI DANIEL - 21 December 2022
" PERFECT "
" SUPER EXPERINCE, VERY FAST, IN 5 MINUTES WE GOT THE CAR AND AT RETURN WE NEEDED ALSO JUST 5 MINUTES. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COLOGNE, DE - Reviewed by ROMAN - 18 December 2022
" Very good experience "
" Nothing to add "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by BOGDAN - 25 November 2022
" Everything went smooth, nice personnel, etc. "
" Everything went smooth, nice personnel, etc. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by ENRICO - 15 November 2022
" Worked well "
" Previous person who rented the car smoked. Car stank inside. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 6
FRANKFURT, DE - Reviewed by RUSSELL - 11 November 2022
" Excess insurance cost is too high "
" Pick up at Frankfurt was easy but, I felt that the extra cost of excess insurance was very high. Ivan Markovic was very helpful when we dropped the car back at the airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COLOGNE, DE - Reviewed by PETER - 24 October 2022
" Everything went as planned. "
" Very friendly and helpful desk-staff at Cologne-Bonn airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WIESBADEN, DE - Reviewed by ROBERT - 23 October 2022
" Easy and efficient. "
" Requested and paid for GPS but it was not set up and ready to go. I was not able to get it set up and was not able to use it. Enterprise did credit me for the cost but it was still a negative. Also the vehicle did not have cruise control or a back up camera. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 5
MUNICH, DE - Reviewed by ROBERT - 16 October 2022
" No comments "
" Very fast and efficient pick-up of the car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FRANKFURT, DE - Reviewed by CHING-AN - 06 October 2022
" Definitely not a good experience for getting a car that's not what we wanted. "
" We reserved a compact, automatic car but when we arrived, the agent tried to give us a manual car, saying no automatic available. When we insisted, he got us a BIG automatically suv after waiting at the counter for 30 minutes. He said that's the only car he's got so we had no choice but took it. The car was ok but just too big. We ended up scratching the side of the car a bit when trying to park at a garage an hour later. So even though the staff were courteous, we will never rent with Enterprise again. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 8
BONN, DE - Reviewed by ABDI HAKIM - 25 August 2022
" My experience was good and everything went smoothly without hiccups. "
" I had a wonderful smooth experience with Enterprise and the staff at the Bonn location are extremely helpful and kind! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by MARY - 23 August 2022
" Overall everything was ok. Smooth and pleasant "
" Even though the waiting queue was rather big , lady that served us was very kind, explained everything in detail with a smile on her face. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERLIN, DE - Reviewed by KONRAD - 17 August 2022
" Everything was excellent, no problems. "
" Excellent staff and vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ERFURT, DE - Reviewed by PAUL - 06 August 2022
" Highly recommended. "
" Pick up and drop off was very smooth and quick. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERLIN, DE - Reviewed by HEIKI - 15 July 2022
" WE LOVED THIS COMPANY "
" I liked it "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BONN, DE - Reviewed by ABDI HAKIM - 14 July 2022
" Extremely satisfied with my experience! "
" Overall excellent experience, would have preferred to be informed that the car has no cruise control. Other than that everything was absolutely perfect. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BERLIN, DE - Reviewed by RAINER - 22 May 2022
" good Service "
" good Compagny. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by MANISH - 11 May 2022
" Condition of the car was very good. Clean and tidy and process hassle free. "
" Condition of the car was very good. Clean and tidy and process hassle free. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by CHRISTOS - 27 April 2022
" Vey smooth car hire, professional and customer-centric attitude by all Enterprsie personnel involved. "
" Everything was great! Special thanks to Tom who was super helpful during the 2 drop-offs and Ugur who was very helpful during the car hire process. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by DEREK - 12 April 2022
" Excellent! "
" The staff at the desk and drop off in Munich were very courteous and helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERLIN, DE - Reviewed by ALAN - 13 March 2022
" See above "
" Enterprise staff were very polite and helpful. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MAINZ, DE - Reviewed by MICHAEL - 31 December 2021
" No problems with Auto Europe. "
" Minus points for the car: Its condition was fine however it did not have a "cruise control" (it seems to have been removed & replaced with some to do with "trip". I rely on cruise control for long-distance driving; if Enterprise, for whatever reason, is removing cruise controls from its vehicles, then I'm afraid I will not be renting from Enterprise in the future. Your drop-off office in Steglitz needs to be manned by more than one rep; I waited 10 minutes for him to appear at the return counter as he was stuck with a customer outside the office. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 5
FRANKFURT, DE - Reviewed by PHILIP - 16 November 2021
" Fast and competitive prices "
" Mike who helped with receiving our vehicle at Frankfurt Airport when we returned it was the best. He was professional, prompt, polite, friendly and knowledgeable. Please relay my praise to him. Thanks! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NUREMBERG, DE - Reviewed by RAYANNE - 28 October 2021
" Easy, user friendly "
" Friendly, simple, fast, understanding. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERLIN, DE - Reviewed by MARTIN - 13 September 2021
" . "
" The car wasn't ready for pickup at the agreed time, but the crew worked rapidly to fix it. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by ROBERT - 12 September 2021
" No comments "
" No comments "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by SEUNGIL - 08 September 2021
" everything was very smooth and fine "
" everything was very smooth and fine "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by WILLIAM - 15 July 2021
" I guess my willingness to recommend you depends on how you react to this feedback. I see Auto Europe as a rental broker with little interest once the contract is made. Maybe you will prove me wrong. "
" System was down when I picked the car up so nothing worked. Car broke down. No-one was answering telephones. When I got through no-one knew what to do. Finally, there was one very helpful man at the breakdown services (Pannenhilfe). 1.5 days of my rental lost but finally the car was replaced. The original one is still in my friend's drive in Austria waiting to be towed away. I am waiting in fear of what they will try to charge me for! "
Value for Money: 3 Efficiency of Counter Staff: 2 Expediency of Drop-off: 2 Condition of the Vehicle: 2
FRANKFURT, DE - Reviewed by COSTIN - 26 June 2021
" 100% "
" 100% "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MAINZ, DE - Reviewed by SUSANNE - 28 May 2021
" Very friendly and helpful staff "
" Very friendly and helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by LAURENS - 04 May 2021
" See above "
" No original car documents in the car. 10 euro s per day for an additional driver wothout a maximum "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 7
DORTMUND, DE - Reviewed by JĀNIS - 15 April 2021
" strange "
" I have left my bag in car. I have written to cutomer care and filled "lost item" form - no action taken!!! Additinal cleaning cost 90eur - after 3h driving. "
Value for Money: 3 Efficiency of Counter Staff: 9 Expediency of Drop-off: 1 Condition of the Vehicle: 9
BERLIN, DE - Reviewed by KOLJA - 18 March 2021
" Both pickup and drop-off went very well, picking the Right offer was not straightforward as comparing models was complicated in the SUV class. "
" Car was a different model but otherwise very smooth "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAARBRUECKEN, DE - Reviewed by MAXIME - 26 September 2020
" Gut "
" Gut "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HANOVER, DE - Reviewed by ANDREAS - 17 September 2020
" / "
" Waited 1.5 hours for car. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 8
AACHEN, DE - Reviewed by MATIS - 12 August 2020
" Auto Europe provides very good deals, often better than the companies offer directly and it's great for quick comparisons of offers. "
" Everything went smoothly and I even got upgraded to an awesome car for free. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
STUTTGART, DE - Reviewed by MIRA - 04 August 2020
" I was happy with AutoEurope, but I will be very careful in the future to make sure that I choose an appropriate rental car company that provides safe cars. The customer service was not very good. I was shocked that the manager expected me to come back, and then pay for an upgrade just so that I could have a safe car. Normally, with so much inconvenience, the upgrade would be gratis. "
" I reserved a car equivalent to a Renault Clio and was given a Hyundai (I believe) that had a broken frame on the side mirror, was dirty on the inside, a very loose clutch, and did not have a cover for the hatch back/boot area. It was clearly missing. I explained that this is very dangerous because if someone sees what I have in the boot, the car could be broken into. I did not realize this until I went home to load my luggage. When I called the Enterprise office they told me that it must be on the back seat. It was not there. Then, they told me that the car does not come with a cover for the hatchback/boot. This was obviously false because the car had the mechanism to hold a cover. I requested that Enterprise bring me a new car as clearly this was a defect. They told me that all they could do was give me an upgrade if I came back to the office. AND THEY MADE ME PAY FOR THE UPGRADE! I was now one hour late for my travel and they made me come to their office to return the car. When I asked to return the GPS that I reserved(which did not function properly) they did not give me a refund, they told me they would give me a "credit". I was happy with Auto Europe, but really shocked at Enterprise for trying to give me a car with obvious defects. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 5
HAMBURG, DE - Reviewed by ASTRID CHRISTINA - 24 June 2020
" Easy to use and good prices. "
" Very easy and professional "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERLIN, DE - Reviewed by DOBROMIR - 14 June 2020
" all went smooth "
" Perfect as expected "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERLIN, DE - Reviewed by KOLJA - 29 May 2020
" Quick and easy plus great value! I will book again for sure. Only thing I noticed that the email containing my voucher was not readable due to a formatting error. But the PDF voucher was still good luckily. "
" Easy and straightforward "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BREMEN, DE - Reviewed by ROBERT - 30 March 2020
" Very unsatisfied with Enterprise/Bremen Germany. I will now contact Autoeurope (who I have always been very happy renting cars from) and hear if they can help me to clear this matter. I find it an extreme break of trust from Enterprise considering that we give our card details to them. "
" I rented the car through auto Europe (And selected a car from the well established company Enterprise In Bremen/Germany) and paid online. When picking up the car we agreed on extras for about 110 euros. They pulled 490 euros!!! We also called during the rental period reg. prolonging the rental and was informed of a cost of 32 euros per day... they have pulled 68 per day and 1 day too much. Enterprise should have charged around 240 all together, but they have pulled 832 on our card!!! I have tried to solve this with them without any result. Ones on the phone they promised to reverse some of the amount (only for the prolongation!) back on our card, but he never did. The other amount he told me that he had to double check with his colleagues who was on holiday, but again never any reply..... I have never before had any problems with car rentals but this time I got extremely cheated. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 9
FRANKFURT, DE - Reviewed by MARJORIE - 24 March 2020
" I called Auto Europe to help me get a replacement car and they put me in touch with someone, not from Enterprise, but which resulted in Enterprise finally calling me to get me a replacement vehicle. "
" I requested a contract in English and they said "sure" they would email it. They emailed me a summary and not the contract. I had a flat tire. There was no spare. I had to call roadside assistance. It took Enterprise 24 hrs to get me a replacement (I also involved Auto Europe) but I had to pay 110€ to get us from the garage to our hotel 60 km away plus an additional night at the hotel while waiting for the car so now I'm out almost 300€. Then Enterprise charged me for roadside assistance which added 400€ to my bill with no compensation for my expenses. They are the WORST! Never again. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 4
MUNICH, DE - Reviewed by OLAV - 16 March 2020
" Well organized, friendly and expedient staff. Easy pick-up and drop-off. Condition of the vehicle was good but the model I got (Hyundai/I20) did not (in my opinion) fully comply with what I booked (VW Golf or similar). "
" Well organized, friendly and expedient staff. Easy pick-up and drop-off. Condition of the vehicle was good but the model I got (Hyundai/I20) did not (in my opinion) fully comply with what I booked (VW Golf or similar). "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NUREMBERG, DE - Reviewed by ARTSIOM - 16 February 2020
" I'm totally sutisfied car rental services provided by this company. "
" ٍStrictly speaking,it was my first experience with car rental and I have chosen Enterprise for it's better ratio quality/prise. I'm totally sutisfied with my selection.The car was practically new and I didn't have any problems with its reservation and drop-off. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ERFURT, DE - Reviewed by PAUL - 27 January 2020
" Car was similar to advertised, no issues, very smooth painless hire. "
" Very smooth pick up and drop off, no hanging around. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUSSELDORF, DE - Reviewed by MIRMOHAMMADREZA - 11 December 2019
" I wish we could see a list of their actual available fleet of cars "
" I wish we could see a list of their actual available fleet of cars "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
STUTTGART, DE - Reviewed by GEORGIOS - 05 December 2019
" It helped us to have an unforgetable short holiday "
" I am very satisfied with your services . The young lady at the front desk in Stuttgart airport was very polite and did her best to serve us. The car was an all new brand vehicle with only 1.800 km. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by VASILEIOS - 05 December 2019
" I "
" Tire loosing pressure "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NUREMBERG, DE - Reviewed by LUMINITA - 19 November 2019
" Serious company "
" Mister Paul Sutter is a very good salesman. He offer us a bigger car but in the end it was more suited to the purpose of our trip! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERLIN, DE - Reviewed by PASQUALINO - 10 November 2019
" It's a complete rip-off! Avoid at all costs! "
" We ended up paying twice the original listed price, car not available, insurance excess waiver, etc. etc. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 6
FRANKFURT, DE - Reviewed by GEORGE - 01 November 2019
" Happy with the staff "
" Excellent customer experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
STUTTGART, DE - Reviewed by CANSU - 28 October 2019
" Everything was just perfect! Thank you! "
" Rene was really helpful for everything! Thank you Enterprise ! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by NIYAZI ARDA - 17 October 2019
" How much easy that much great "
" How much easy that much great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BREMEN, DE - Reviewed by HALIL ALPEREN - 17 October 2019
" Always, I found top-flight options in Autoeurope. Thanks. "
" They must add diesel option to their options. Because, especially in the big cars, fuel fee could be more than rent-a- car fee. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
DUSSELDORF, DE - Reviewed by JUSTIN - 16 October 2019
" Satisfied "
" Satisfied "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRAUNSCHWEIG, DE - Reviewed by PIERRE - 11 October 2019
" Even if the car had shown abnormal behaviours, the experience was very satisfactory for both booking and contract execution "
" The vehicle computers / sensors shown weaknesses and some functions had erratic behaviours (pre-collision and speed regulator for the safety related ones, temperature control for the non safety related) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MUNICH, DE - Reviewed by PURINUT - 30 September 2019
" Just one bad point, I don't not get full tank when I receive car just 3/4 of tank. So when i return the car i return in the same when i get car is 3/4 but got charge 77,56 Euro for this case. If it be possible please make it fair to me by return the exact charge of the fuel when i returned. Thank You and hope you will fix this case to me. "
" Just one bad point, I don't not get full tank when I receive car just 3/4 of tank. So when i return the car i return in the same when i get car is 3/4 but got charge 77,56 Euro for this case. If it be possible please make it fair to me by return the exact charge of the fuel when i returned. Thank You and hope you will fix this case to me. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
LUENEBURG, DE - Reviewed by KONRAD - 15 September 2019
" I have no complaints even though the car I ordered was not available. This issue was resolved to my satisfaction. "
" No complaints. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRAUNSCHWEIG, DE - Reviewed by PIERRE - 05 September 2019
" Auto Europe is a very good service "
" Two negative comments: 1/ I've requested a big car, and as what has been proposed as vehicle was an hybrid one, a lot of space was missing for my use 2/ I had a need of unlimited mileage, and there were a restriction to 4000 km per month even for unlimited mileage. I had 6900 km in 24 days. Fortunately the counter staff used a workaround (300 km a day x 24 = 7200 km) and I had no issue. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERLIN, DE - Reviewed by LEONID - 22 August 2019
" N/A "
" N/A "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
DUSSELDORF, DE - Reviewed by MARKUS - 18 August 2019
" Enterprise not the best fleet but people are educated and friendly "
" Exceptional good trained friendly staff. Compared to others. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COLOGNE, DE - Reviewed by ZHENDA - 11 August 2019
" The car has been upgraded for free and is very new and comfortable . The location is reachable by Suburb Train 3 stations from main Cologne train station and costs 3 euro tickets. "
" The car has been upgraded for free and is very new and comfortable . The location is reachable by Suburb Train 3 stations from main Cologne train station and costs 3 euro tickets. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MEMMINGEN, DE - Reviewed by IVAN - 04 July 2019
" I will use your service again. "
" I am very satisfied by your service. Very fast answer for car availability in case of Last minute reservation. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
STUTTGART, DE - Reviewed by ALAN - 22 June 2019
" Staff were polite and were very helpful with our requirements. "
" No complaints, very smooth and efficient staff ensuring a seamless trip "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by STEFAN - 08 June 2019
" great experience "
" i got a free upgrade and a great car. really appreciate your services "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HEIDELBERG, DE - Reviewed by LEANDRO - 04 May 2019
" Quick and easy reservation. Just be aware of extra fees when informing your clients, I think this is the greatest advantage of AutoEurope (even though this time AutoEurope did not get it right). "
" My auto europe voucher stated that I would pay on arrival 25EUR due to one-way fee. When at Enterprise office, they said I had to pay a cross-country fee of 75EUR (however no one-way fee). Besides that, they told me they were unable to provide me an invoice at drop-off and I would receive it by e-mail. I received an e-mail asking me, if desired, to send another e-mail requesting for an invoice. It has been one week since that request and I still haven't received any invoice from Enterprise. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 3 Condition of the Vehicle: 10
BERLIN, DE - Reviewed by MAGNUS - 15 April 2019
" all good "
" all in all good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by JORGE - 08 March 2019
" Will redo business with "
" Very nice attendence "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAARBRUECKEN, DE - Reviewed by MOHAMAD - 08 March 2019
" Easy fast booking "
" Friendly staff clean and modern car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by TUDOR - 05 March 2019
" v good ! "
" check in was suuuper fast, car was great. so well done "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by PAUL ANDREI - 30 January 2019
" no comments "
" no comments "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERLIN, DE - Reviewed by PAUL - 17 January 2019
" A perfect service "
" A totally professional and trouble free service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by OLEG - 15 January 2019
" Everything was good and fair. "
" Everything was good and fair. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
BERLIN, DE - Reviewed by MYKOLA - 09 January 2019
" Everything was fine "
" Everything was fine and even my problem with forgotten smartphone in closed car on drop off was resolved, because there was a person with keys :) "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by TARAS - 05 January 2019
" Previous rental was canceled on short notice. "
" Everything went smoothly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by SCOTT - 05 January 2019
" ok "
" ok "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERLIN, DE - Reviewed by GEORGIOS - 16 December 2018
" Everything was perfect "
" Everything was perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by DMYTRO - 06 December 2018
" everything is easy and convenient "
" everything is easy and convenient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by GATIS - 03 December 2018
" Everything was ok and easy. "
" Due to Ibdid not have a creditcard, Enterprise blocked 1000€ from my debit card "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FRANKFURT, DE - Reviewed by GARY - 19 November 2018
" I enjoyed it "
" Staff was wonderful. Prices were a little expensive. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by QIAN - 16 November 2018
" service is good. "
" customer service is very good, but car returning location signboard is not very easy to find in Terminal 2. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 9
FRANKFURT, DE - Reviewed by PETROS - 16 November 2018
" Will use again "
" Very good service "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BREMEN, DE - Reviewed by PAUL - 15 November 2018
" collection was great, drop off was slow. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
BRAUNSCHWEIG, DE - Reviewed by TOBIAS - 13 November 2018
" My answer to question 4.) will depend greatly on your response to this review. I had intended to rent car every other weekend or so for the next year+, as I am currently taking a break for 2-3 years in Germany, after having served as a Christian missionary in various capacities for the last 25 years, mostly in Thailand, working among the poor, with children´s homes, university students and local churches. If Autoeurope showed some courtesy in the current situation, I´d be more than happy to not only highly recommend your company to friends, family and colleagues all over the world, but also to become a regular customer of your service. Kind regards, Tobias Knoblauch "
" Okay, my mistake: I should have booked the car through billiger-mietwagen.de instead on autoeurope.eu. I had found a great deal for a rental from Interrent on billiger-mietwagen.de via ("über") AutoEurope. It would have included a no-excess (Selbstbeteiligung) insurance policy, i.e. the reimbursement of any deductible / excess paid to the rental company. Thinking that I might get an even better deal directly from Autoeurope, I checked out Autoreurope.eu, and, to my great delight, indeed found the price for an Enterprise car of the same category to be a few Euro less. So I booked the car, thinking I have the same policy that I would have gotten on billiger-mietwagen.de. I admit that I stumbled over the part of the contract that talked about the liability, but maybe because it was late at night when I made the booking, it didn´t warn me enough to go back to billiger-mietwagen, pay a few Euro more and have a clear statement of the policy in my German mother tongue, rather than thinking that I had fully understood the English statement on your *.eu website. When I hit the curb / sidewalk in front of my sister´s house on Saturday, October 27th, after coming back from a fantastic 400 km daytrip to watch tens of thousands of cranes (birds) near Diepholz, Western Germany, it dawned to me that I might have to pay for the damage caused, without being reimbursed for it. At drop-off two days later, my card was charged an additional 600 €, besides the initial 250 € deposit. Given that there were only a few scratches on the right front rim, I was sure the damage would be a maximum of 300 Euro. Today, November 13th, I received the invoice from Enterprise, and with great distress and unbelief stared at the numbers. According to the invoice, it cost a staggering 786.40 € to fix a few scratches! Plus fees... A new rim should cost less than 200 €, and it shouldn´t take too much cost for the labor to change it. Indeed, I cannot help but to think that Enterprise doesn´t even bother to fix the scratches, as they do not pose a safety hazard, nor do they pose a visual nuisance. However, I do take full responsibility for the situation, but would nevertheless like to take the freedom to humbly ask and appeal to Autoeurope´s courtesy and generosity to reimburse me at least in part for the 835,90 € excess paid. Thank you so much for your kind consideration! Please provide an e-mail address for me to submit all relevant documents. I understand that the local Enterprise staff was just doing their job, and I do not blame them for what happened. While routinely asking me about additional insurance options, the Enterprise employee was aware that your company was normally reimbursing any excess paid by the customer. The voucher was, however, not checked in this regard. "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 5 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by ALEXANDRA - 08 November 2018
" Everything was super! "
" Everything was super! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COLOGNE, DE - Reviewed by CHRISTIAN - 20 July 2018
" Good efficient and competitive. "
" The inbuilt GPS unit was not updated with latest data, leading to several routing mistakes. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
STUTTGART, DE - Reviewed by RIMMA - 22 June 2018
" Neither Autoeurope nor Enterprise never has ever let me down "
" Most often I use Enterprise company. I'm very satisfied with their service and cars. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERLIN, DE - Reviewed by AARON - 15 May 2018
" Great "
" Great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by KIRSCH - 09 May 2018
" Some of the best prices I've seen. "
" Was a good experience. Pick up and drop off was smooth. I'm still waiting for my deposit to be refunded though. But overall it was good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERLIN, DE - Reviewed by YARON - 23 April 2018
" Thank you "
" A special thank you to Mohsir. He was kind, professional and helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HAMBURG, DE - Reviewed by AVDI - 12 April 2018
" Everything was perfect! "
" I recommend Enterprise because they are providing different cars to be choosen at desk - this is great. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NUREMBERG, DE - Reviewed by JOHN - 11 April 2018
" As per my rental supplier feedback. Disgusted at Enterprises damage claims process and will laying a formal compliant. "
" Pick up and the vehicle were great. However, drop off and thereafter - nightmare, terrible, painful, unsatisfactory, and extremely displeasing. Enterprise claim there is a scratch on the vehicle, happy to provide the email trail of what then happened but in summary: 1. I was emailed 2249 at night and essentially given 1hr and 11mins to dispute the claim 2. EUR850 was taken from my credit card with no provision of receipts, outline of damages, or notification 3. Staff have admitted in the email they were yet to assess the damage before deducting the excess 4. Two weeks later, I have yet to receive at details to clarify this situation "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 1
STUTTGART, DE - Reviewed by SYAFIQAH - 30 March 2018
" The rental experience was great. But I highly suggest that 1 staff will take us to the car rental and guide us on how to drive the car, especially for asians(our cars are right-hand drive) It took us some time to figure out the buttons etc "
" The rental experience was great. But I highly suggest that 1 staff will take us to the car rental and guide us on how to drive the car, especially for asians(our cars are right-hand drive) It took us some time to figure out the buttons etc "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by DONGJU - 29 July 2017
" It was good in Munich. The service and everything was OK. But the next car I rent in Iceland was terrible. Too old ( almost 100,000 Km) and too dirty ( not washed at all).. so that I had to change my car into a small one ( Hyundae I-30 that I originally wanted to rent) I am not sure who is in charge of the (car change) .. And I got a report from my cell-phone that I got paid already. Hope youcan check my car change there and pay it back to me.. ( because the car price is about the half and the -Avis agent said that I should tell it to Auto Europe.. Hope I can hear it from you... Thak you! I still travel and get another rent car from munich... "
" It was good... "
FRANKFURT, DE - Reviewed by RENE - 19 July 2017
" The tire pressure light was on when I pickt up the car and I dident see wich tire was not ok ,I just drove on. "
HAMBURG, DE - Reviewed by VADIM - 18 July 2017
BERLIN, DE - Reviewed by GUILHERME - 14 July 2017
" Enteprise has taken money from my credit card without an email or call. "
" Enterprise has taken money from my credit card without email or call. They didnt refunded the deposit yet 1 wk later "
DORTMUND, DE - Reviewed by SERGHEI - 07 July 2017
STUTTGART, DE - Reviewed by RIMMA - 23 June 2017
" I always use Enterprise and very satisfied their service "
FRANKFURT, DE - Reviewed by SIEGFRIED - 21 June 2017
" Great rental page, very satisfied! "
" I am truly highly satisfied - from the reception counter to the cars and quick return turnaround time. Thank you so much! "
BREMEN, DE - Reviewed by JEAN - 21 June 2017
" I booked the car a month ahead of time, and booked a infant car seat with it. When I arrived at the counter and finished with all paperwork, i was surprised by the agent informing me that he doesnt have any infant car seat and rather offered me a kid car seat. I have a 3 month old baby and i am offered a car seat for a 3 year old baby. I had to go a buy a car seat in order to continue my trip. This is very unprofessional from their part. "
FRANKFURT, DE - Reviewed by VADIM - 12 June 2017
HANOVER, DE - Reviewed by AJAY KRISHNAN - 08 June 2017
MUNICH, DE - Reviewed by VOLODYMYR - 06 June 2017
" Many thanks for well arranged and provided qualified services by Auto Europe. "
" Deep gratitude for Enterprise rental Co., for their kind attention and honesty! Will use your good company again for new rental in future. "
HANOVER, DE - Reviewed by ARMAND - 06 June 2017
FRANKFURT, DE - Reviewed by BORJA - 31 May 2017
BERLIN, DE - Reviewed by IBRAHIM - 31 May 2017
" I went to collect the car and i provided all the documents i was asked by autoeurupe e.i passport, driver license and credit card as always, however i was still refused the car, i called autoeurope customer services and they weren't helpful at all. So i went rented on spot, spending a fortune. "
" I went to collect the car and i provided all the documents i was asked by autoeurupe e.i passport, driver license and credit card as always, however i was still refused the car, i called autoeurope customer services and they weren't helpful at all. So i went rented on spot from different company, spending a fortune. It seemed that enterprise had overbook therefore they had to find a pretext and refuse with a unbelievable documents requests. "
FRANKFURT, DE - Reviewed by MICHAIL - 23 May 2017
MUNICH, DE - Reviewed by AJAY KRISHNAN - 04 May 2017
MUNICH, DE - Reviewed by KOO - 04 May 2017
" Easy enough use with large number of major rental car companies search "
" Poor customer service at the car collection point, we asked for a bigger car seat but they insist on giving one that is too small and uncomfortable for our baby. Car given to us was not maintained well and ran out of adblue additive after using for less than 200km and without any experience of the diesel car maintanance we were stuck in the middle of nowhere and unable to start the car until we managed to get hold of adblue from refilling station few km away on an icy cold day. Disappointed is a polite understatement. "
HAMBURG, DE - Reviewed by DANIEL - 03 May 2017
" Instead of VW Passat I got brand new SUV for the same price...excellent. "
" Smooth and fast...5 minutes! "
MUNICH, DE - Reviewed by MIKAYEL - 18 April 2017
" It is very easy! "
" Just 3 steps, come take and drive "
NUREMBERG, DE - Reviewed by ROZALIN - 08 April 2017
MUNICH, DE - Reviewed by ANDREY - 23 March 2017
BERLIN, DE - Reviewed by LANA - 12 March 2017
" Auto Europe was great! "
" The only thing is my Visa is through my bank and at first they said it wouldn't be ok. In the end they accepted it. Also the brakes kept squeaking really loud. "
MUNICH, DE - Reviewed by JANI - 10 March 2017
DUSSELDORF, DE - Reviewed by MURAT - 10 March 2017
DUSSELDORF, DE - Reviewed by CEM - 10 March 2017
MUNICH, DE - Reviewed by SHAY - 08 March 2017
" Overall the booking, service and customer support was great. The only annoying part was an extra charges I got from the renting company for traveling outside Germany (to Austria) and for "prime location" (i.e. airport). I think that both such extras should have been already clearly reflected in the booking process. Mentioning those potential extras somewhere deep in the "terms & conditions" might be good enough for legal but centennially bad for customer satisfaction. "
" 1. Some extra charges of traveling outside Germany (to Austria) and been a "Prime Location" was not verbally communicated at all. 2. Had to replace the car we were given due to faulty seat belt. The service was very efficient and such things do happen, but it doesn't help with the overall experience "
MUNICH, DE - Reviewed by GHEORGHE - 13 February 2017
MUNICH, DE - Reviewed by AHMET - 03 February 2017
" Commit payments in advance and get no extra charges are advantage, however still we can not select car as diesel for instance and also we can not get the car that we reserved. "
COLOGNE, DE - Reviewed by KEISUKE - 01 February 2017
HANOVER, DE - Reviewed by NORBERT ZOLTAN - 27 January 2017
" I booked a VW Golf compact car and they provided me a Nissan VAN 8+1 seater car. I refused the car and they told me that they don`t have compact car available and they give me a Toyota yaris which is lower and not in the same category that VW Golf. After they tried to give me a Nissan Qashqai SUV but they wanted to charge me for upgrade. It is totally unprofessional. They tried to charge me with 65 Euro`s for Insurance after the employee realised that there is a mistake and it cost only 35 Euro. Enterprise is below my expectations ! "
DUSSELDORF, DE - Reviewed by VALTER - 20 January 2017
FRANKFURT, DE - Reviewed by TULIEV - 11 January 2017
" What I like the most is the clear, understandable and fast web-interface of whole search/rent process. "
" Overall OK, but it was already 2nd time with Enterprise that they didn't fill good liquid for windshield and it got frozen at -8 degrees. "
MUNICH, DE - Reviewed by THOMAS - 06 January 2017
MUNICH, DE - Reviewed by PAUL - 04 January 2017
" They were some slight differences in terms of conditions provided by Auto Europe and those found at Enterprise. Otherwise everything was OK. "
" I expected to get a bit larger car (like Ford Kouga ordered)... I got a Nissan Quashkai. Otherwise the car was new and fine to drive. "
BERLIN, DE - Reviewed by FEODOR - 02 January 2017
" Enterprise prepare car but they couldn't not allow me to take it to location I specifically mentioned in the order. They claimed that the destination country was not mentioned to them neither was my phone number to verify. In the end I have to spend two hours driving to another branch, getting car in lower class then my order. "
" They were nice and tried to resolve situation but it was Xmas eve. "
HAMBURG, DE - Reviewed by MEHMET IKBAL - 31 December 2016
" You are such a disgrace company. You charged me 62 euro without giving me a service, just because I didn't have credit card, you refused to refund money and you decided steal the money instead of taking a more ethical approach. Your user experience point is less than zero. Your customer service tries to read all terms and conditions instead of helping their customers. These words will be spreaded "
" There is nothing wrong about this company, but they also rejected us just because we don't have credit card. "
DUSSELDORF, DE - Reviewed by ERMAL - 19 November 2016
" People answering phone calls are not helpful at all. They do not give you a solution in case you need their assistance. Definitely not good service over the phone. Contacting by email was much batter and satisfactory. "
" Very good company. "
MUNICH, DE - Reviewed by GEORGIOS - 16 November 2016
" very good service. "
" Excellent service, completely new car and a very good price. Very satisfied! "
BERLIN, DE - Reviewed by LEMBIT - 11 November 2016
MUNICH, DE - Reviewed by VOLODYMYR - 10 November 2016
" Auto Europe provides with good services and cars. "
" ENTERPRISE was used second time by myself and I may confirm that provided services are good. "
FRANKFURT, DE - Reviewed by KONSTANTINOS - 07 November 2016
" You added the country that i wanted to travel to, but you didnt inform me that i had to pay extra at enterprise. "
MUNICH, DE - Reviewed by PETUR - 28 October 2016
" Veru polite and extreamly quick service. "
BERLIN, DE - Reviewed by PIK WAH EMMA - 23 October 2016
" This makes me easy for car rental search for my trip, eg availabilities, models and costs. "
" The shop staff was helpful but he took a little longer than I expected before I was led to look at the rented car - 35 minutes for merely registration to provide info which I have already provided when I reserved online. Location is good and staff led me to the rented car in person and checked the car with me to ensure I know how to use it and functions. "
HAMBURG, DE - Reviewed by KEFAH - 20 October 2016
" Unfo all gone well till I had to extend the rental for one more day and have called Enterprise Hamburg Airport to do so. I felt was well over charged Euro 100 for one day only (consider I have booked the car via auto Europe for 5 days at abt 130 Euro) :( ... "
MUNICH, DE - Reviewed by MARTIN - 19 October 2016
STUTTGART, DE - Reviewed by GABRIEL - 16 October 2016
" The car was overall ok, except for the audio system that had a very annoying way of work: it was going OFF whenever it wanted, but at maximum 15 minutes. I put if ON, it went OFF, I put in ON, it went OFF, again and again and always. Bleah!! "
DUSSELDORF, DE - Reviewed by BOT - 13 October 2016
" I had a very unpleasant experience in Dusseldorf. Although I booked in advance and paid by credit card, once arrived at the scene I was told that I can not rent the car can not accept my card. I did not understand why, given that I paid with this card with him all payments are possible. Although I need the car, I could benefit from it. good card if it was not how I took the money out of it? I was told that I will refund your money on this card .... still waiting. "
" I had a very unpleasant experience in Dusseldorf. Although I booked in advance and paid by credit card, once arrived at the scene I was told that I can not rent the car can not accept my card. I did not understand why, given that I paid with this card with him all payments are possible. Although I need the car, I could benefit from it. good card if it was not how I took the money out of it? I was told that I will refund your money on this card .... still waiting. "
KIEL, DE - Reviewed by ESPEN - 13 October 2016
DUSSELDORF, DE - Reviewed by CHUNG HIM DANIEL - 10 October 2016
HAMBURG, DE - Reviewed by SEUNGIL - 09 October 2016
" I booked the car with Navi but it was not applied when I got the car. So I had to pay for Navi additionally and this is really unpleasant experience. I had to argue with a staff and he said Navi is not included in the system. "
" Except, Navi problem, the staff in Hambrug is kind and good. "
MUNICH, DE - Reviewed by STAMATIS - 08 October 2016
" I found what i was searching. Accurate, reliable and fully covered information about cars and car rental companies. "
" I tool my car immediately, in a perfect condition. No time waste, no tricks. "
FRANKFURT, DE - Reviewed by IRINA - 07 October 2016
HAMBURG, DE - Reviewed by RENE - 03 October 2016
" nice feature that I got called 2 hours after I left the station and I was reminded to check again the car to see a scratch which was done my the previous hirer and noted in the car wash (I presume) but I overlooked it when i drove off. Thanks again Enterprise Hamburg. "
" nice feature that I got called 2 hours after I left the station and I was reminded to check again the car to see a scratch which was done my the previous hirer and noted in the car wash (I presume) but I overlooked it when i drove off. Thanks again Enterprise Hamburg. "
STUTTGART, DE - Reviewed by DANE - 03 October 2016
" Overall disappointed as I coordinated for a rental of an Audi A4. The confirmation email that I received in turn displayed a beautiful photo of an Audi A4. Unfortunately, as I feared, nothing of the kind was available at time of rental. I understand that one cannot expect the exact model, but the Nissan Qashqai that I was assigned to wasn't even close. The rental agency acted as though their hands were tied. Next time, I'll go directly through the rental agency. "
" The people were friendly and as accommodating as possible considering my imminent frustration. "
AACHEN, DE - Reviewed by MIGUEL - 29 September 2016
" The page is very friendly easy to use. Excellent services "
" Everything was perfect. "
FRANKFURT, DE - Reviewed by VITALI - 17 September 2016
" This is my 4-th time I rent a car, and 1-st with Enterprise. As for me this is not the best company. The car was not clean, we had to wait so I do not recommend this company in Frankfurt. Maybe other places are better. "
FREIBURG, DE - Reviewed by RONALD - 13 September 2016
" Very good service, I recommend it. "
" Very good service, nice poeple, I recommend it "
FRANKFURT, DE - Reviewed by REMIGIJUS - 13 September 2016
DUSSELDORF, DE - Reviewed by OSMAN BAYAZIT - 07 September 2016
STUTTGART, DE - Reviewed by ZAID - 05 September 2016
DARMSTADT, DE - Reviewed by ANGELA - 21 August 2016
" The rental was good; however, the insurance was not adequate. I would prefer if AutoEurope would provide the full insurance package so that there would be nothing to add on at the car rental office. "
" I felt I had to buy the full insurance package. They said if anything happened to the car that for each instance (for example 2 scratches) I would have to pay the deductible of 750 or 850 euros. (I can't remember the exact amount). So in other words, it is not just a one time deductible, but is required for each problem. "
FRANKFURT, DE - Reviewed by KHALID - 16 August 2016
" Frankness company very respectable and I would recommend the best companies and car rental The prices are very reasonable and recommended "
BERLIN, DE - Reviewed by ORIOL - 01 August 2016
LEIPZIG, DE - Reviewed by KYUNGHO - 23 June 2016
" This is my several time rent experience with Auto europe Unfortunately, I had surprising experience every time This is NOT exceptional. When I picked up the car which supposed to be Audi A$ level, However they gave us lower level car and When I asked the compensation for the difference, they told me to ask the Agency Auto Europe. Please let me know How to get the compensation? "
" Well most things are NOT good except price "
DRESDEN, DE - Reviewed by ERAY - 13 June 2016
" No surprise.. thanks.. "
FRANKFURT, DE - Reviewed by JUSTAS - 03 June 2016
" Everything was OK "
" Everything was good, except that home adress was not programmed into navigation (i mean Frankfurter Flughafen adress was not in). "
DUSSELDORF, DE - Reviewed by ALEXEY - 29 May 2016
FRANKFURT, DE - Reviewed by EMRE - 23 May 2016
" Thx. My next rental will definitely from this web site. "
" Thx. Good car and good service. "
HEIDELBERG, DE - Reviewed by KATJA - 17 May 2016
" Our car was not clean. "
MUNICH, DE - Reviewed by PAVEL - 07 May 2016
" Experience was straightforward and quick "
" Got an upgrade to BMW, and the driving experience was great ! "
FRANKFURT, DE - Reviewed by SALIL - 03 May 2016
" V.good "
" Excellent customer service at Enterprise Frankfurt airport. Professional advice and friendly approach. "
BOCHUM, DE - Reviewed by EIRINI - 25 April 2016
" Very reliable, professional and customer centric. "
" Very reliable, professional and customer centric. "
DUSSELDORF, DE - Reviewed by STUART - 24 April 2016
" When I picked up the rental car on April 7 I was required to make a deposit on my credit card in the amount of 59.98 Euros. When I brought the car back on April 17 I was told that my deposit would be returned but that did not occur. "
COLOGNE, DE - Reviewed by DAN ALEXANDRU - 13 April 2016
" The best ! I recomand "
" Good prices ! Profesional stuff !Nice cars and low prices . I recomand "
DUSSELDORF, DE - Reviewed by SARANTOS - 15 March 2016
MUNICH, DE - Reviewed by ZHARINOV - 14 March 2016
FRANKFURT, DE - Reviewed by ANDRUS - 11 March 2016
" Quick and professional service "
HANOVER, DE - Reviewed by CRISTIAN - 10 March 2016
" good, fast and efficient in getting the best price really easy "
" very good company. It's the 2nd time when I rent from Enterprise. Professional people! "
FRANKFURT, DE - Reviewed by CHARILAOS - 07 March 2016
FRANKFURT, DE - Reviewed by DMYTRO - 07 March 2016
" Fast and clear. Possibility to see car rental provider is a plus. Great value-for-money. "
" Very quick and customer-oriented service "