Auto Europe
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DRIVALIA PORTUGAL CUSTOMER REVIEWS
- 6.2
- 5.6
- 5.8
- 6.2
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
DRIVALIA PORTUGAL Car Rental Reviews
Average Rating for Drivalia :
Showing Results 1 to 5
Page 1 of 1
LISBON, PT - Reviewed by AMIN - 18 May 2025
" Drivalia uses unethical business practices... never happened with any other rental company before. "
" Refused to give me the car I had booked and paid for.. said it was a different category .. instead tried to up sell me to that category by asking for approx 100€ more when I refused they kept offering other cars ... in essence they use unethical business practices. Highly unlikely to use them again. "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 4
PORTO, PT - Reviewed by RHYS - 15 January 2025
" Overall a good rental. Check oil light came on shortly after picking up the car, this shouldn't happen. "
" Check oil light came on shortly after picking the car up. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
PORTO, PT - Reviewed by TIAGO - 26 October 2023
" Ongoing complaint due to contradictory information in the voucher. "
" Drivalia did not rent the vehicle. "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LISBON, PT - Reviewed by MAUREEN - 19 October 2023
" Good price and good experience in general "
" The instructions to meet the rep weren't clear and we went all around the airport trying to find the place. They also didn't pick up when I called. Also the person that handed out the car was upset because we sat down instead of going looking for her to give us the car. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LISBON, PT - Reviewed by GHEORGHE - 30 July 2023
" It is the first time we have had such an unpleasant experience with Autoeurope, although I have been a loyal customer for over 15 years "
" Drop off experience very bad: when pick up the car, the counter staff provide a wrong address for drop off; when finally arrived at the drop-off office, we had to wait for the shuttle bus to be taken to the airport for almost half an hour, although we were told that the driver would come in 5 minutes; the driver left us at another terminal, although we said we were going to Terminal 2, he insisted that there is only one! In fact, he was in a hurry to get other customers. He didn't even tell us that we have to take another shuttle to Terminal 2! "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 9