Auto Europe
- North America
- Central America
CENTAURO PORTUGAL CUSTOMER REVIEWS
- 6.7
- 6.4
- 7.6
- 7.2
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
CENTAURO PORTUGAL Car Rental Reviews
Average Rating for Centauro :
LISBON, PT - Reviewed by MARIA - 20 September 2025
" I never had issues with auto europe, with many bookings over the years, if this situation is resolved, I will keep recommending as normally is great "
" I've already called and wrote to you a complaint, they don't accept all the cards that mentions on the voucher agreement and make you pay a lot more to actually pick up the car "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MADEIRA, PT - Reviewed by DANIEL - 02 April 2025
" I paid extra money for "full damage cover" so I could enjoy my holiday without any troubles, but I found out that the broken clutch is not covered. "
" I rented a Ford Focus from Centauro in Madeira from March 16 to 30, and the experience was extremely disappointing. Four days into my rental, the clutch suddenly failed without warning, leaving the car undriveable. Despite more than 25 years of incident-free driving (including other rentals), Centauro insisted it was my fault--even though it appeared to be a normal wear-and-tear issue. They charged me €1,200 plus a €207 towing fee, which I find entirely unjustified given the car's prior history. To make matters worse, I paid €126 at the start for a full tank (supposedly refundable if I returned the vehicle with a full tank), but after the clutch failed, Centauro gave me a replacement car with only half a tank. Then, upon returning that replacement car with a full tank--actually more fuel than I received--they charged me an additional €63. This is the most confusing and unfair fuel policy I've ever encountered. I feel I was penalized for a mechanical problem out of my control, then hit with contradictory and unfair fuel charges. I cannot recommend Centauro after this experience and will be pursuing a refund. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LISBON, PT - Reviewed by RAYMOND - 08 October 2024
" The address of the Centauro office was wrong on the voucher - it was the old address - when we got there - there was another car company there - and they told us where to go - so we had to take another Uber to the new office. Waste of time and money. You should be more clear as to the exact address where to pick up the vehicle on the rental voucher - and the address should be the correct one. "
" When picking up the car at the Centauro office, we had to wait over 2 hours before it was our turn to talk with the counter staff. It took way longer than it should have. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LISBON, PT - Reviewed by ANDERS - 28 June 2024
" I must thank you and especially the handling of my problem with the company Centauro, your Portuguise officer made an excellent job to arrange tha car of Goldcar that always have excellent cars and service! Wbr//Anders "
" Not the service and help you could expect, they also close 23 o´clock. We arrived with 1 hour delay and missed Centauro with 30 minutes, the next morning I got info that we could pick-up the car form 11:00 o´clock but the info to maximum 12:00 was bot clearly communicated, so we came with the busdealy 1 hour too late and the staff was not very helpful just negative. NEVER MORE CENTAURO! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by LUCIANA - 14 June 2024
" Paguei um seguro que a locadora não aceitou "
" Me cobraram mais um seguro pq disseram que o seguro da auto Europe não valia. Demorei 1hora para conseguir tirar o carro. Na volta o local só abria 7h e meu voo era 8h. Pedi para eles agilizarem e o rapaz foi extremamente grosseiro comigo. "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 10
LISBON, PT - Reviewed by CARLOS - 25 May 2024
" I was happy booking with Auto Europe. But have changed my mine due to the fact that my car rental was cancelled due to my plane being delayed. I had cancellation insurance and it has been more than 5 weeks and I still haven't received a refund from Auto Europe. "
" I was not happy with the Centauro Car Rental Company for not honouring rental agreement because I arrived late due to the airline having maintenance issues with the flight I was on. I had to pay double the amount for the car rental. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MADEIRA, PT - Reviewed by RUDOLF - 24 March 2024
" Booked a Compact Car, got an Opel Corsa petrol 1.2 with lots of scratches, but clean and well serviced. No deposit was asked for the car hire, as per Auto Europe Voucher, however I was immediately charged 55.80 Euro for the Gasoline and was told the money will be refunded ion return. The tank was only half full, so I had to double check with staff about this, and I have to say this was somewhat misleading. It is quite difficult to top up gasoline just to half. The thing I disliked most was a Credit Card charge, there should have been just a Credit card block, so it took 2 phone calls and three days to be refunded. "
" Booked a Compact Car, got an Opel Corsa petrol 1.2 with lots of scratches, but clean and well serviced. No deposit was asked for the car hire, as per Auto Europe Voucher, however I was immediately charged 55.80 Euro for the Gasoline and was told the money will be refunded ion return. The tank was only half full, so I had to double check with staff about this, and I have to say this was somewhat misleading. It is quite difficult to top up gasoline just to half. The thing I disliked most was a Credit Card charge, there should have been just a Credit card block, so it took 2 phone calls and three days to be refunded. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
LISBON, PT - Reviewed by PAULO JORGE - 25 February 2024
" Won't rent a car from Centauro again. "
" Car was not in a safe condition. Air pressure way too low. Tried to sell extra insurance. Damaged parts on the car were not all fully registered. Charged for a existing damage. Damage was half pictured. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 5 Condition of the Vehicle: 3
LISBON, PT - Reviewed by JOHN - 26 November 2023
" Excellent experience! Good price, clean car, good service! "
" I rent cars all time and Centauro is one of the best. It would be better if their shuttle bus runs a little more frequently. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by PIERRE - 10 October 2023
" Very efficient and user friendly "
" As usual - just excellent! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADEIRA, PT - Reviewed by PETR - 23 July 2023
" ok as everytime "
" this time it was ok, no problems, the car was new "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by CLAUDE - 18 July 2023
" Nice "
" Everything went fine but I have a problem about the deposit I get the fuel deposit but the toll deposit I didn't get it I spend 7,5 euro from 100 I send email just waiting their response but overall it was all great....... "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by KWOK WA - 07 July 2023
" Very bad experience on this booking. Very helpless. I may also consider not use autoeurope to rent a car in the future, because I have never experienced this kind of situation from other car rental company. I also sent an email to Auto Europe to report my case, there is no response at all. Very disappointing for my experience to book the car. "
" The counter closed when my flight arrived at night. I went to their shop next morning, and waiting almost 2 hours. But the counter told me that my booking expired. I cannot get my car and cannot refund no matter their counter not open when my arrival. They couldn't provide any help to me. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LISBON, PT - Reviewed by BENNO - 22 June 2023
" Was a lot more expensive. Thank god no issues with vehicle. Number was skip over at counter and TPC light on. And paid 2 insurances! "
" Was sold extras by agent-made the vehicle a lot more expensive! TPC light was on pick-up and was told not to worry about it with no spare tire. "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 5
PORTO, PT - Reviewed by THOMAS - 06 June 2023
" Great! "
" Great car and friendly staff! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JAMES - 05 May 2023
" 10/10 in all categories. Great vehicle at a fair price. Centauro a pleasure to deal with in Faro , Portugal. "
" We rented a car for 1 month in Portugal (Faro) and wouldn't hesitate renting from Centauro again. 10/10 in all categories. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by JOAO - 22 March 2023
" Horrible "
" Charged me 500€ for an alleged damage to the wheel measuring 2 cm "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LISBON, PT - Reviewed by NUNO - 05 February 2023
" Friendly and efficient "
" Simply perfect! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by RAJIV - 27 November 2022
" The rental process was very poorly explained. The extra insurance I bought was useless and a trap to get extra payment. "
" The counter staff coerced us into getting insurance by claiming that everything will be counted as damage and deducted from my deposit and it would be very difficult to get a claim from the pre-existing insurance. They also did answer my question about getting the deposit back even though I returned the car without any damage at all. The car was old and not fuel efficient. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
FUNCHAL, PT - Reviewed by CELINE - 29 March 2022
" Good value qualité/price "
" Staff very efficient and nice "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LISBON, PT - Reviewed by TOM - 22 March 2022
" that's it "
" I have one issue, we left a 100 euro deposit for fuel, the fuel was 70% and also was noted on the paper we got when picking up the car, we brought it back at 90% full which they acknowledged, they only reimbursed 32 euros, we should've gotten the full 100 euros back plus they got an extra 20% fuel fill. not happy about that so won't use them again, everything else was good. "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LISBON, PT - Reviewed by MARTIN - 21 March 2022
" .. "
" The Bill/ payment at centauro is likely to be OK but it is totally unmanageable. We did pay for a not wanted upgrade ( later refund) pay several deposits for later refund and payed 36,60 in excess amount, maybe for highway payment?...but we really don't know. We lost the overview and ended up just checking the buttom line. That's not very user friendly. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 10
LISBON, PT - Reviewed by SARA - 15 March 2022
" easy and worked well. "
" They were quite busy when we picked up the car, so it took a while for the shuttle to pick us up (20+ minutes) and to pick up the car (another 40+ minutes). Our staff person at pick up was great, and the car worked well. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LISBON, PT - Reviewed by DÉLIO - 14 October 2021
" ok "
" 2 hours waiting for shuttle plus one hour waiting to get the car at the counter. the phone operator answering my calls was completely useless. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 4 Condition of the Vehicle: 6
FARO, PT - Reviewed by RODOLFO - 27 September 2021
" Professional and friendly. "
" The car had previous damages (cosmetically), but mechanically was fine. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 5
PORTO, PT - Reviewed by GINTAS - 19 September 2021
" . "
" . "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by ALEKSANDAR - 13 September 2021
" The shuttle bus takes one hour (1 hour) to get you from the location. I called 3 times to ask when it is coming and I always got the reply - it comes every 15 minutes - Not true. The pick up of the vehicle took 2 hours and 30 minutes - 2h30min - Unacceptable. There were 30 people raging at the one person who was processing every pick up that took him 20 min per customer. - Unacceptable. I was unable to reach my hotel accommodation on time and had to pay for a overnight stay by the airport and I was also charged for no show at my original accommodation. I will seek compensation for this charges. When dropped of the car the shuttle bus was not available for 1 hour as there were 15 people waiting in line, when the shuttle can drive only 6 at a time. Had to use uber and pay for my transportation to the airport in order not to miss my flight - Unacceptable This company is a scam - I do not understand why autoeurope is offering this rental company. - Totally unacceptable service!!!! "
" The shuttle bus takes one hour (1 hour) to get you from the location. I called 3 times to ask when it is coming and I always got the reply - it comes every 15 minutes - Not true. The pick up of the vehicle took 2 hours and 30 minutes - 2h30min - Unacceptable. There were 30 people raging at the one person who was processing every pick up that took him 20 min per customer. - Unacceptable. I was unable to reach my hotel accommodation on time and had to pay for a overnight stay by the airport and I was also charged for no show at my original accommodation. I will seek compensation for this charges. When dropped of the car the shuttle bus was not available for 1 hour as there were 15 people waiting in line, when the shuttle can drive only 6 at a time. Had to use uber and pay for my transportation to the airport in order not to miss my flight - Unacceptable This company is a scam - I do not understand why autoeurope is offering this rental company. - Totally unacceptable service!!!! "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 8
LISBON, PT - Reviewed by NICOLA - 14 June 2021
" - Good value for money - Terrible pick up experience - Vehicle not matching the one I Booked online and car was old and full of scratches and damages. At least it was big and reliable - OK drop off experience ( but I returned the car 5 hours before scheduled time) but it took 30 min for different uber drivers to find us. - I wouldn't probably choose Centauro ever again. For some saving too much trouble! "
" It was my first rental with Centauro because it was significantly cheaper compared to other companies on this occasion. The pick up/drop off location is just outside the airport but it's a bit of a nightmare to get there, not even taxi drivers know how to get there. The company provides regular shuttle service to/from main terminal but I didn't use it. The very BIG problem is the inefficiency and very long time of check in. They have this priority list for an extra cost, which wasn't offered to me at the time of the booking and so it took me 2 hours to collect the car on a fairly busy day. The employees, only 2, at the desk were taking on average 30-40 minuted for each customer and they were letting other people sneaking in the queue for other matters. I found the whole experience very frustrating and I wasn't the only one. "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 4
LISBON, PT - Reviewed by GODEFRIDUS - 03 March 2021
" . "
" Took a long time before the pick up at the airport "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 6 Condition of the Vehicle: 9
LISBON, PT - Reviewed by ANDREAS - 27 June 2020
" n/a "
" 1. We waited at the meeting point for more than 45min for the shuttle althoug I called Centauro and asked them to pick us up. We finally had to take a taxi wich was expensive (15 EUR) to get to the rental station. 2. The first car offered was unacceptable because of extreme bad smell inside ( cold cigarette smoke). 3. The second car I received instead was cleaned superficially on the outside, the inside was dirty, the windscreen had not been cleaned from the inside for a long time and the back seats were covered with several large disgusting stains. A lot of dents covered the car on the outside. It took me some extra time to take pictures of these. 4. After driving for a while I found out that the cluch was in a bad condition. 5. The stuff was friendly and the return of the car and the shuttle back to the airport was quick. "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 2
FARO, PT - Reviewed by JAMES - 21 April 2020
" tttttttttttttttt "
" tttttttttttttttttttttttttt "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
PORTO, PT - Reviewed by FRANCISCO - 17 April 2020
" Repeat again !! "
" Good experience :-) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LISBON, PT - Reviewed by RENÉ - 04 March 2020
" ... "
" There is no check together when picking up the car, deposit is 4 days after return still blocked on my credit card and there were no information before that centauro will charge 160,75€ on top "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 8
LISBON, PT - Reviewed by CHEMING - 28 December 2019
" When I picked up the car, it tools me more than hour with low efficiency. it can be improved. "
" the car is encounter with abnormal wheel pressure, I brought to the service center in Faro and it has been fixed temporary with re-pump. And the wheel pressure signal keep popping out in rest 3 days. "
Value for Money: 6 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 4
PORTO, PT - Reviewed by GEOFFREY - 15 December 2019
" Everything excellent "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by ANDREAS - 13 December 2019
" Easy rental, good digital paperwork. "
" Overall good experience this time "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LISBON, PT - Reviewed by CARLOS - 06 December 2019
" Good car hire company. And friendly staff "
" Very good car hire company "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by CARLOS - 22 November 2019
" Very good car rental company "
" Very good car rental company "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by IVAN - 05 November 2019
" Problems with payment "
" Bad info, very rude manager! "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 7
LISBON, PT - Reviewed by NEPOKRYTYI - 22 October 2019
" Сomplaint and demand for a refund Dear Sir or Madam! My Name is Pavel Nepokrytyi. On the 11th of October I have booked and paid 9 seat car through AutoEurope for 10-19.10.2019. In the same date I have received confirmation voucher (Auto Europe voucher number EU17041853-1 CENTAURO reservation number PR19144082). When we arrived on 10th of October to Lisboa Air Port and went to CENTAURO office, I was said that they do not have 9 seats cars!!! AutoEurope staff and Centauro staff that they can not help me and offered to find 9 seat car by my self!!! In the peak of the season!!! I spent my strength, nerves and time and found only 8 seat car with driver in local company Insider Time. So I paid my money (50 euro) to send 7 people by new car to the hotel in Lisboa and CENTAURO gave me small car so I and + 1 person went by that car in the hotel. On the 11th of October we had a program Lisboa + Sintra + Cabo de Rocco. CENTAURO said me that they are able to provide me with 9 seat car only in the evening 11th October. So we need to rent by Insider Time the same VAN for 1 more day (11.10.2019) for 250 euro. In the evening of 11th October 2019 I finally received a 9 seat car be CENTAURO. I noticed that dashboard sensors showed that something is wrong with the car and I asked about that staff of CENTAURO. They said that everything is OK. On the 12th in the morning we moved to the Porto. On the 13th we parked the car in underground parking in Porto. It was cold and rainy. My friends left in the center of Porto and I moved to the car. Engine was not started....!!! I called to road assistance and they said to go to office of CENTAURO in Porto airport. I spent again my strength, nerves and time and found 3 taxi (15,90+18,90+31 = 65.80 euro) to move as from parking to the hotel with laguages. And after I went to airport. A manager from there said that he knows what is the problem and we moved to Porto parking. But the engine did nor work. Nerves, time, nerves, time...After we came to Porto airport office and he gave me new car. P.S. No body from AutoEurope or CENTAURO staff said me excuse us! So, I demand to reimburse my losses 300 + 66 euro = 366 euro + moral compensation. Thank you in advance! "
" Сomplaint and demand for a refund Dear Sir or Madam! My Name is Pavel Nepokrytyi. On the 11th of October I have booked and paid 9 seat car through AutoEurope for 10-19.10.2019. In the same date I have received confirmation voucher (Auto Europe voucher number EU17041853-1 CENTAURO reservation number PR19144082). When we arrived on 10th of October to Lisboa Air Port and went to CENTAURO office, I was said that they do not have 9 seats cars!!! AutoEurope staff and Centauro staff that they can not help me and offered to find 9 seat car by my self!!! In the peak of the season!!! I spent my strength, nerves and time and found only 8 seat car with driver in local company Insider Time. So I paid my money (50 euro) to send 7 people by new car to the hotel in Lisboa and CENTAURO gave me small car so I and + 1 person went by that car in the hotel. On the 11th of October we had a program Lisboa + Sintra + Cabo de Rocco. CENTAURO said me that they are able to provide me with 9 seat car only in the evening 11th October. So we need to rent by Insider Time the same VAN for 1 more day (11.10.2019) for 250 euro. In the evening of 11th October 2019 I finally received a 9 seat car be CENTAURO. I noticed that dashboard sensors showed that something is wrong with the car and I asked about that staff of CENTAURO. They said that everything is OK. On the 12th in the morning we moved to the Porto. On the 13th we parked the car in underground parking in Porto. It was cold and rainy. My friends left in the center of Porto and I moved to the car. Engine was not started....!!! I called to road assistance and they said to go to office of CENTAURO in Porto airport. I spent again my strength, nerves and time and found 3 taxi (15,90+18,90+31 = 65.80 euro) to move as from parking to the hotel with laguages. And after I went to airport. A manager from there said that he knows what is the problem and we moved to Porto parking. But the engine did nor work. Nerves, time, nerves, time...After we came to Porto airport office and he gave me new car. P.S. No body from AutoEurope or CENTAURO staff said me excuse us! So, I demand to reimburse my losses 300 + 66 euro = 366 euro + moral compensation. Thank you in advance! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 3
FARO, PT - Reviewed by MIRJAM - 16 October 2019
" Was fine "
" The pick-up of the car took a long time. Not clear what was going on, at some point all personnel behind the counter seemed to be much more interested in the problem of one of their colleagues instead of focusing on their own customer. At that point there was quite a long queue. The way they tried to sell the additional insurance felt a bit aggressive, to be honest. But otherwise the people were friendly and helpful. No trouble at all with drop off "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LISBON, PT - Reviewed by RUTH - 04 October 2019
" Overall it was very good. "
" The only issue was at the pick up which took two hours due to the high volume of customers and not enough staff on the counter. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by DAVY - 23 September 2019
" Everything was fine, except the arrival at the airport. There was nobody or no information were we had to pick up our car. After 20 minutes of searching and walking someone told us that the shuttle is leaving on parking 4. So this must be mentioned on the voucher. Our first car had an engine problem when starting the car at Centauros parking but we received very fast another one. "
" Everything was fine, except the arrival at the airport. There was nobody or no information were we had to pick up our car. After 20 minutes of searching and walking someone told us that the shuttle is leaving on parking 4. So this must be mentioned on the voucher. Our first car had an engine problem when starting the car at Centauros parking but we received very fast another one. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by JOAO - 22 September 2019
" Centauro never again! "
" From the checking in on the streets (they do not have a counter) to the dirty car I was given that had warnings saying needed mechanics...this was the worse renting experience I ever had "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 6
LISBON, PT - Reviewed by TJASA - 20 September 2019
" All good "
" All was great, except the waiting line for the pick up, An hour is way too long.. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ANDRE - 20 September 2019
" Not really a pleasant experience........ "
" 1 hour and 45 min. waiting time at the airport to get finally the shuttle to the centauro office........ 2 hours and 10 minutes to get the car........... 50 people waiting in line, two working behind the desk.......not really what I expect from a car rental service........ "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 5
LISBON, PT - Reviewed by RENAN - 11 September 2019
" ok "
" Pick up took to long we lost almost 2 hour to pick up the car. The counter and the place was way to busy, I guess that the point was that the the price is cheap so they have to much requeste. Think they should increase staff. Another question I haven't received yet the bill on my email so I can't rate all the experience. If the price to pay is confirmed to be what the boy said, I would say it's a good price for value but pick up time need realy to get better. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LISBON, PT - Reviewed by GONCALO - 08 September 2019
" Nothing to say about autoeurope. I'm satisfied. "
" They charged me around 235€ For a scratch that i have detected in first place, but that was not marked by their staff. "
Value for Money: 2 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 7
LISBON, PT - Reviewed by GEORGES - 05 September 2019
" I did not appreciate at all being sent a mail with voucher stating that the provider had changed to one I had no experience with, and that turned out to offer such lousy service "
" First time in my life I missed an appointment after a flight actually arriving early, due to Guiness Book of Records waiting time at car rental desk; got car 3 hours after touchdown. Never seen a line like that, with 3 staff behind the counter of which one did not take clients but replied when asked "I am supervising". Moreover, inefficient paperwork taking at least 3 times as long as with other providers. Incidents and rows amongst other clients during waiting time. Not one single apology from staff to anyone of the victims, 0 empathy. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 5
PORTO, PT - Reviewed by NAN - 03 September 2019
" Goid "
" Scam. Not the at booked. Xtra fees. Gasoline not full at delivery. I was asked to return it full with a refund. That never happened. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 2
LISBON, PT - Reviewed by JOHN - 26 August 2019
" This ended up feeling like a bait-and-switch (promise one car and provide another) and the serious quality control issues (car condition, worn tires) made the travel less pleasant for constant fear of a tire blowout on highway through empty countryside in extreme heat conditions (more than 40C daytime). "
" At time of pickup, place was very busy and line-up for counter was long and slow (nearly an hour wait). Once our turn came, service was prompt, polite, and efficient; representative was very capable. At time of drop-off, center was even busier - arriving cars were lined up just to enter. However, we were quickly met by a representative who scanned the paperwork and that was all that was required, so occurred quickly. Major problems were: car promised (Peugeot) was not car provided (Nissan Micra); car provided was high mileage and tires were almost completely worn, representing a serious road hazzard; asked for safer vehicle, which was possible without entering line again and waiting even longer due to size having doubled since arriving. "
Value for Money: 4 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 2
LISBON, PT - Reviewed by CARLOS - 09 August 2019
" Tops "
" Amazing car hire company and staff professional and friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by MARCO - 24 July 2019
" Good "
" Good "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
PORTO, PT - Reviewed by WERNER - 12 July 2019
" being charged a damage on the rim that was there when i picked up the car "
" I have been an regular customer, however the last time as I dropped off the car I was charged 300 euro for a scratch on the right front wheel. What is most annoying when I accepted the car and requested an inspection I was told don't worry all in order, I inspected the car, it smelled of smoke in the interior which I marked, and when I noticed the scratch on the wheel, I was told don't worry, only paint marks are recorded. The most annoying part was that I drove the car from the airport to my apartment, parked it there in the garage and picked it up and returned it to the airport, as I was admitted to a clinic, hence I actually hardly drove the car. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 7
LISBON, PT - Reviewed by JOSE - 11 July 2019
" In January the prices were substantially lower buut I understand it's summer time "
" I still need to check the amount blic ked on the credit cards and it's use so far there were two debits and I've also paid 15€ to fill up with aa Ad blue that should be reimbursed ro me "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 7
LISBON, PT - Reviewed by BORIS - 15 April 2019
" I would not use the services of Centato "
" I would not use their services again.we had to meet us at the airport,they had an hour and a flight number.Аfter waiting for 1 hour their representative started to ring on the phones I had.no one is responsible.and so we were at the airport in Lisbon at 22.30 without a car.after a long search on the Internet I found a phone answering.it turned out that their representative was not with the other company but was hidden at the other end of the airport without a uniform.it's been 12 days since I returned the car, but they have not returned the deposit yet, or if they paid something with it they did not introduce me "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
FARO, PT - Reviewed by ANTONIOS - 13 February 2019
" MABY BEST SITE "
" GOOD SERVICE "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by RICHARD - 10 December 2018
" I like dealing with this company they very professional and friendly "
" They upgraded me to a diesel Nissan Micra which was very nice "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by ANA - 01 December 2018
" I could not pick up the car because I did not have a Credit card on me, so I cancelled the rental. "
" I could not pick up the car because I did not have a Credit card on me, so I cancelled the rental. I cannot comment on the car nor on the drop off experience. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LISBON, PT - Reviewed by RODRIGO - 24 November 2018
" Tried to find the cancel policy, everything too complicated. The website should aware the clients about possible insurance prices. "
" It's all fake. At the moment of picking up they come up with unexpected charges. It's been 5 days since drop off and I haven't gor my gas insurance back. 63€ to be more specific. Will never rent a car with you again or recommend it to anyone. "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 7
FARO, PT - Reviewed by EINAR LYNG - 17 October 2018
" It was a litle shock at the begining how far it was away from the airport. But the shuttle were good and fast. "
" Wery good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by ELEONORE - 02 October 2018
" Shame we couldnt extend the rent "
" Shame we couldnt extend "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
LISBON, PT - Reviewed by JOSÉ - 19 September 2018
" good "
" good "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 8
LISBON, PT - Reviewed by MICHALIS - 03 September 2018
" Easy to book, big variety of cars. However, not all companies cooperating with are reliable "
" Despite I phoned the company that there was a delay at my flight and I would be at Lisbon after midnight, there was nobody at the airport waiting for us. So I had to rent for one day from another company and go again at the airport the next day to be transferred by the shuttle at the office and pick up the car. Also, when I was leaving I had to return the car from the previous night because I had a flight at 8 and their offices open only at 7. Very inconvenient company to rent a car again, I wouldn't recommend it to anybody. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 3 Condition of the Vehicle: 9
LISBON, PT - Reviewed by CARLO - 22 August 2018
" Good but I wish to aver insurance with better coverage where is not necessary to pay deposits in case of damages and wait for eventual long time claims "
" Given an overall 8 as I did not like to wait for them at meeting points, drive to other location, and very long Q at counters all together we have lost about 90 minutes before we could get our car "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by GABRIEL - 05 August 2018
" It was a great experience. "
" I had a car for 10 days and everything worked well, no hidden fees. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by SHAUN - 29 July 2018
" Hello "
" Very good experience. Not cheap, but everything was good. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LISBON, PT - Reviewed by PEDRO MIGUEL MARTINS - 24 July 2018
" Muito boa organização e melhor preço do mercado. "
" Bom acolhimento rápido atendimento, instalações a melhorar. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by SEAN - 06 July 2018
" AutoEurope was unable to help us with our problem despite waiting on hold for several hours. "
" They did not have our automatic car on arrival. They advised us to go back to the airport and see if any other agencies had an automatic. Did nothing to help us. No other agencies had an automatic available so we waited 6 hours for another Centauro customer to drop off their rental and we ended up using that. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 9
LISBON, PT - Reviewed by DEREK - 05 July 2018
" As above when I did get problems with the car hire firm you did reply to my email but expected me to call you in Germany and I couldn't"t make the call on my mobile. "
" Not nearly enough staff for the numbers of cars being rented. Long wait for shuttle from airport. Massive queues at the rental place when we finally got there. Paperwork not kept up to date by firm, if we didn't"t keep our copy we couldn't"t have proved scratches were on vehicle when we got it. Terrible "
Value for Money: 9 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 5
LISBON, PT - Reviewed by TARMO - 02 July 2018
" Good experience "
" Good experience "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by IRINA - 01 July 2018
" it was an easy and quick experience. - good pick up from airport - good checkin - good knowledgable staff - easy return - easy process overall "
" - very easy checkin. staff explained addition options well. - checkout was even easier. nice that it was done right by the car on staff's phone. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by PEDRO - 28 June 2018
" Pls see above. As a hotelier I cannot imagine this happening... if my clients routinely waited over an hour to be attended to, we'd be fired. "
" - 1/2 hour wait for pick up 2 hour wait from drop off - actually needed another week's rental and neither Autoeurope nor Centauro could do this online. Had to go in person, wait 2 hours, sign a NEW contract, do everything all over again. Totally ridiculous. - tried multiple times to call Centauro and overloaded with calls and clients so no answer. - Lovely staff and hugely patient but as a whole, a hopelessly mismanaged business (at least from a client's point of view). Lengthy processes, unwanted upselling, and queues of people every time. This was the 3d and last time I am using Centauro and am switching to Rental cars as broker. Clearly owners in Spain do not know what they are doing. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
LISBON, PT - Reviewed by CHRISTOPHER - 28 June 2017
" Auto Europe was very helpful and I will use them again on my next trip "
" Centauro employees were helpful in getting me on my way. However, I am still receiving charges on my credit card from Centauro and have not been provided any receipts outlining what these charges are for. Is this normal????? "
LISBON, PT - Reviewed by MICHAEL - 25 June 2017
PORTO, PT - Reviewed by EGIDIJUS - 05 June 2017
" Wide range of cars and good service "
" Excelent service and friendly staff "
LISBON, PT - Reviewed by LAYLA - 04 June 2017
" I liked that it was simple to book, but the insurance was confusing - particularly when I arrived at the rental agency. They claimed that the insurance I booked through Auto Europe wasn't what Auto Europe claimed. I feel like I got duped. "
" They claimed that the insurance I booked through Auto Europe wasn't what Auto Europe claimed. I feel like I got duped. Getting the car took a bit of time - but maybe that's normal, this was my first rental car. Additionally, when i needed assistance I called the number they provided to me and it took almost 3 hours to reach someone. They were also not urgent to get the car back and get me to the airport. "
LISBON, PT - Reviewed by BRIAN - 01 June 2017
" Extra driver charge was ?60, not ?40 as stated. I had reserved with pick up full-return full gas tank ...I was given a car with a 40% full tank, charged a deposit of ?37, and told to return the car with a 40% tank and they would refund the money. My credit card was refunded upon my return home. Picking up the car took an hour, while the return process is very rushed. I noticed after their shuttle dropped us off back at Lisbon airport that the final paperwork I was given had not been checked off as "no damage". Other reviewers of Centauro have mentioned this as well. While my experience with Centauro was satisfactory, this is something that should be corrected. "
LISBON, PT - Reviewed by RUI - 17 May 2017
LISBON, PT - Reviewed by MIHAEL - 09 May 2017
" ql, great price. "
" I recommend Centauro in Lisbon. Withouth any problems. "
PORTO, PT - Reviewed by JORGE - 10 April 2017
" Nothing to complain, very good service and Price "
" Very good service about airport transfer, reception and car, but Centauro don't allow the cliente to pay motorway electronics tax without to pay a daily rate for the tool. The client feels very disappointed because isn't usual in other companies in Oporto and not written anywhere when the client rents the car. "
LISBON, PT - Reviewed by LUIS - 15 March 2017
FARO, PT - Reviewed by TIIT - 16 January 2017
" Quick and efficient. Wide range of cars available "
FARO, PT - Reviewed by GRAHAME - 07 January 2017
" Good service very cheap car hire but charge far too much for fuel "
LISBON, PT - Reviewed by STANISLAV - 12 December 2016
" I am using auto Europe for second time and do not have any issues as I have paid for full excess insurance. "
" I was very satisfied using Centauro car for 20 days in Portugal. It took just 10 minutes to take it and another 10 min to return it. The service was perfect and did not have any issues at all. I received the refund for the fuel immediately. The price for the car was much more better than most of the rest of the companies. Definitely I will use it again in my next trip. Thank you, Centauro! "
FARO, PT - Reviewed by YVES - 21 November 2016
" Efficient and polite personnel. Honest policy regarding fuel and damages. Located outside of the airport but nearby and easy to reach with frequent free shuttle. One of the best experience I had in recent years. "
LISBON, PT - Reviewed by DANIEL - 18 September 2016
" hi i was charged twice,once by you and once by centauro. i hope you will fix it quickly. waiting for your responde. many Regards raphael mergui "
" hi i was charged twice,once by you and once by centauro. i hope you will fix it quickly. waiting for your responde. many Regards raphael mergui "
FARO, PT - Reviewed by CARLOS - 29 August 2016
" tres bien "
LISBON, PT - Reviewed by ADRIAN - 22 August 2016
" Really great service. A few words about the pickup experience: - The pickup location is a 5 minutes shuttle drive from the airport. - The waiting time: I had to wait about 30 minutes to pick up the car. - The car was new (it had 7000Km on board). "
FARO, PT - Reviewed by ANDRÉ - 30 July 2016
" Great staff, helpdull and kompetent! I was more than happy with the provided service! Thank you! "
" Great staff, helpdull and kompetent! I was more than happy with the provided service! Thank you! "
FARO, PT - Reviewed by JACOB - 30 July 2016
" I made a mistake and rented a car too early. AutoEurope made a reimbursement (minus a fee) to my great satisfaction. "
" A bit far from the airport and a long wait upon arrival. But good service and a great car. I was permitted to return it two hours later at no extra cost. "