BUDGET PORTUGAL Car Rental Reviews

FARO, PT - Reviewed by FLORIS - 11 April 2024

" Unhappy that I am overcharged 121 € by the rental company. "

" Budget have charged me 121 € to fill up the gas tank of the car, even though I have never asked for that option and I filled the tank up myself shortly before turning it in. Now I am trying to get in touch with Budget customer service but I am not receiving any response. "

Value for Money: 3
Efficiency of Counter Staff: 4
Expediency of Drop-off: 6
Condition of the Vehicle: 10

LAGOS, PT - Reviewed by PATRICK - 30 March 2024

" Easy and pleasant. That car was perfect for our needs. "

" The gentleman that handled my pick up in Lagos was the best and most thorough agent I have ever encountered. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by EVAN - 06 November 2023

" Very good. "

" Very good. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by WILLEM - 26 October 2023

" See above "

" It was not instantly clear that I was a second class client and had to report at another building where a friendly young lady catered to all my needs. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 7

LISBON, PT - Reviewed by DARREN - 03 October 2023

" Seamless transaction "

" Left headlight grossly out of alignment. Wiper fluid ran out. No vehicle registration certificate provided, a ticket-able offense I was told by a Portugese police officer. "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 9

FARO, PT - Reviewed by IVAN - 07 August 2023

" Just as it is supposed to be "

" No comments, just as it is supposed to be "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by JANI - 20 July 2023

" We got Ford Kuga, in well condition and really nice staff "

" Why do you offer in your list of vehicles cars that are not in the fleet of rentacars?? For example, we paid for Toyota Avensis, but they don't have this type of car in their fleet at all! This is so called deception of clients! "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAGOS, PT - Reviewed by LEONARD - 04 July 2023

" Good experience. Recommended. "

" Nice people, quick and easy pickup and return. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by VICTOR SERGE - 20 June 2023

" Vera was very helpful when we returned the car. She even guided us to our rideshare area. En though we had no incidents, we were happy that we bought the 0 liability Insirance. There was no hassle at drop off. "

" The staff is outstanding. The car that we were given was a Corolla wagon instead of a sedan. They overheard our concern about the size and offered us an upgrade that was nicer than what we booked. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by MARTYN - 18 June 2023

" Just too slow "

" Takes too long to get the car at the desk "

Value for Money: 4
Efficiency of Counter Staff: 5
Expediency of Drop-off: 6
Condition of the Vehicle: 7

FARO, PT - Reviewed by BRYAN - 20 May 2023

" all very pleasant and nice "

" Everything very good and pleasant staff "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by GERALDO - 15 January 2023

" Easy online reservation and good price. "

" The clerk at Budget location was super attentive and helpful. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by MIRANDA - 07 November 2022

" Terrible experience considering we paid extra for navigation that we could not use for part of our trip. Also there was not a spare tire in the car. "

" We had a terrible experience. While in the Duruo Valley we had a flat and tried to call road side assistance, they did not answer. This was on a Sunday afternoon, we found a person who was able to arrange for a tow and new tire. We had to forfeit our reservations and pay for a hotel. When we returned the car we were charged for a tire. The navigation system reverted back to Portuguese during our trip and we could not get it to reset. Staff were not helpful. Overall a really poor experience. "

Value for Money: 3
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by ENACHE - 30 September 2021

" big mistake with budget "

" liers "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 1

FARO, PT - Reviewed by JAN - 21 September 2021

" Happy with the service. "

" Budget promised to send photos of the pre-existing damage on the rented car. But after 10 days it's still not here. On the other hand we received better car than we reserved. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 6

LISBON, PT - Reviewed by VITOR - 12 July 2021

" O meu cartão n foi aceite porque era de um banco digital - N26. A reserva foi paga mas não utilizei o veiculo "

" O meu cartão n foi aceite porque era de um banco digital - N26. A reserva foi paga mas não utilizei o veiculo "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

ALBUFEIRA, PT - Reviewed by DARINA - 21 January 2021

" A very simple and easy process from start to finish! "

" Wonderful customer service guy, Gabriel Valesqui, could not have been more helpful! I hope you can forward comment to relative dept. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by FRANCISCO - 02 May 2020

" Keep the good work "

" Keep the good work "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 7

MADEIRA, PT - Reviewed by RUBENS - 23 March 2020

" I am going to stop renting cars with you. "

" I paid an amount via autoeurope then I was charged extra fees on my credit card without telling me. I had to wait 1 hour to get the car at the airport. "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 1
Condition of the Vehicle: 7

LISBON, PT - Reviewed by PEDRO - 12 March 2020

" . "

" . "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 7

LISBON, PT - Reviewed by ETHAN - 10 March 2020

" Auto Europe gave us a good rate but didn't send me an email with reservation confirmation, nor a reminder the day before the rental so I had to go through website to look up information while at Lisbon airport. "

" Nicely inside terminal for pick up and drop off "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

COIMBRA, PT - Reviewed by JESSE - 27 February 2020

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by PEDRO - 09 February 2020

" everything perfect "

" ok "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

PORTO, PT - Reviewed by CARLOS - 28 November 2019

" Very satisfied "

" All very polity, perfect and fast "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by MARGUS - 26 November 2019

" Car smelled quite badly of heavy smoking. Realized it too late to return. Never had such smelly rental car and it shouldn't be ok. "

" Excellent service. Not a single complaint. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 5

LISBON, PT - Reviewed by JOAO RUI - 19 November 2019

" Simple and efficient! A really good way to book a car with the smallest time lost! "

" Really good experience. Staff with a great attitude and professional. I will certainly continue to work with budget! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ALBUFEIRA, PT - Reviewed by GIANNI - 11 November 2019

" No issues, amazing! "

" They were more than accommodating and the made it a pleasurable experience. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by KONSTANTINOS - 29 October 2019

" It is positive although I strongly believe that they charged me more about the car. The price I paid originally was great offer. "

" I added some extra insurances, which increased the cost. The cost analysis is not clear as provided by budget. I believe they charged more for the car which was already paid. The staff could not provide enough information about that. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by PAUL - 27 October 2019

" See above. "

" 30 minutes queue at check-in desk! The car rental industry is still working in the dark ages. With pre-registration it should be possible to go straight to the garage and drive away. They've only just got rid of the daisy-wheel printers but it still takes forever to get served. "

Value for Money: 10
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 9

LISBON, PT - Reviewed by DAVID - 19 October 2019

" OK "

" Terrible 50 minute wait to see a counter staff person In Lisbon. 20 minutes for actual check in and I was one of the fast ones. GPS was not explained to me and not configured for English. Drop off at Porto however was a delight. Staff were efficient and friendly "

Value for Money: 7
Efficiency of Counter Staff: 2
Expediency of Drop-off: 10
Condition of the Vehicle: 9

LISBON, PT - Reviewed by EMIR YAKUP - 16 October 2019

" everthing was perfect "

" everthing was perfect "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADEIRA, PT - Reviewed by JOE - 25 September 2019

" Great! "

" It was nice! Quick process. Very smooth experience! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by STEPHEN - 20 September 2019

" The extra insurance was my sledding as I still had to take out insurance with Avis. "

" Drop-off was hurried and no receipt of returned car was given, or any advice note of how much I will be charged. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

LISBON, PT - Reviewed by MEIDI - 13 September 2019

" Everything was great except for the time of waiting in the queue to get the car. It took us almost 2 hours to receive the car which messed up our plans. That's something you should work on. "

" Everything was great. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by ANTONIO - 05 September 2019

" easy to use "

" Car had loads of scratches and dents not mentioned in the invoice "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

MADEIRA, PT - Reviewed by ALEXANDRU - 03 September 2019

" Easy and good. New cars. Pretty cheap. "

" easy pickup, easy return, desk clerk tried to upgrade us to better cars and a zero CDW on top of what we already had with autoeurope, but many do that. One car had a turbo, the other didnt and it was slow :) Other than that, totally worth it. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by IONUT DANIEL - 28 August 2019

" Good experience, whith the stuff and the car. "

" Very good experience, we take and left the very easy. I recommend! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by ADRIANA - 24 August 2019

" Long queues to pick-up the cars. High prices for full insurance, almost double up the price of the rental car. Difficult to find the drop off point within the airport. "

" Long queues to pick-up the cars. High prices for full insurance, almost double up the price of the rental car. "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 3
Condition of the Vehicle: 9

LISBON, PT - Reviewed by MARCELLE - 24 August 2019

" The contract I received from auto europe was completely different from budget's. My late fee (for 45mins) jumped from 15euros to 50 euros. No transparency in how insane the vat is. I was told my deposit would be returned. Almost my whole deposit just went to vat. Absolutely ridiculous. I paid my car in advance for a reason, and was slapped with so many hidden costs. "

" No comment "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 5
Condition of the Vehicle: 8

MADEIRA, PT - Reviewed by GÁBOR - 22 August 2019

" Don't know yet. The support has not replied to my e-mail. "

" Budget blocked 200 euros on my card, when I asked what is that the representative told me it's just a security deposit for the fuel. Then she handed over the keys (which was a different car I have booked, but I thought it's a complementary upgrade, happened earlier as well). Since there is no papers anymore she pointed on the electronic screen to sign. During return the car they wanted me to pay for the upgrade (which I have never asked), taxes (which was covered by the voucher). Really dissatisfied to receive a service like this from Avis Budget. When I'm renting a multinational company like them I'm not expecting to be screwed. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 5

LISBON, PT - Reviewed by CORNELIS - 20 July 2019

" No comment "

" No comment "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 9

PORTO, PT - Reviewed by RADIM - 16 July 2019

" 1 "

" 1 "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by ERIKA LEIGH - 14 July 2019

" It was ok. "

" GPS and driver's window didn't work. People at drop off were rude and lied to the managers about the window but working. Vague with what and why things were being changed to my credit card. "

Value for Money: 2
Efficiency of Counter Staff: 4
Expediency of Drop-off: 2
Condition of the Vehicle: 2

LISBON, PT - Reviewed by NATHAN MONCKTON - 01 July 2019

" Budget were very unprofessional to deal with. "

" Our flight was cancelled and rescheduled to the following day. Budget then charged an additional €100 for the late arrival even though I tried contacting them multiple times (phone and email) the previous day to let them know we were delayed. They also did not say anything about the additional fee until we were paying for the 'deposit'. Very poor service. "

Value for Money: 4
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 8

LISBON, PT - Reviewed by SANFORD GEORGE - 25 June 2019

" Overall satisfied "

" Very good experience "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BEJA, PT - Reviewed by HELIO - 09 June 2019

" No problems "

" Fast and reliable service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by AMIR - 25 April 2019

" You people are just frauds or thieves or I don't know what the right word is. I cannot express how frustrated I was when I arrived to the Lisbon airport and found out the car that I reserved does not incclude TOTAL damages WAIVER OF ANY KIND WHATSOEVER. I was told that I would have to add another 300 Euros for that. This is outrageous!!!!!!!! I specifically searched for hours!!!!! on your website until I found a station wagon car that he site specifically mentioned it included ALL damages WAIVER OF ANY KIND. Why do I have to arrive with a family and 2 children and then realize that in the VERY SMALL LETTERS THAT NOBODY EVER READS it says that no matter what, if anything happens to the car I will have to pay 2500 Euros ?????? I will never use your company ever. You should be ashamed. "

" Budget was fine "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by ALFRED - 29 March 2019

" I recommend to make use of Auto Europe car hire "

" The staff at the airport counter were very helpful, polite & speak fluent English. The hiring price meets our budget. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by SZYMON - 09 January 2019

" Even the price is quite decent, the customer service is somehow lacking the professionalism. I let them know more than 24h before the rental that I may be late by 2-3h due to travel arrangement changes and they proposed that I cancel the rental... "

" The scratches of the car were much worse then marked on the pick up sheet, you sign before you see the car, so there isn't much to do in this case. I spent about 2 hours calling them up, straight after I noticed the scratches in normal light, after leaving the airport - the customer service was terrible and it took me 6 calls to get them to provide me with an email address to send the pictures of the scratches. Also, the car had the service light on, it worked fine and everything else was fine, just that C.S experience was terrible. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 5

MADEIRA, PT - Reviewed by NIELS - 20 December 2018

" Well, not sure what auto Europe contributed... "

" I couldn't believe how cheap it was to rent a car on Madeira with Budget!! We were upgraded to a diesel powered car for little money, really handy when you are driving on Madeira :) "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADEIRA, PT - Reviewed by KIRILL - 17 December 2018

" Easy to book, transparent conditions, good choice of rental companies. Generally I like you guys. "

" Budget refused me to check-in as they couldn't verify excess amount on my credit card. I have no idea what they did, but 1 year ago a had a very smooth rental with Budget using the same card at the same pick-up point. I suggested them to hold complete excess amount instead of just checking it but they didn't agree. In fact I wasted 1 hour at a counter and all the discussions ended with "you must buy total protection insurance to reduce excess to zero, otherwise you won't get a car". In my opinion it was either a robbery or very dirty business and I don't accept it. In order not to ruin my vacation I had to buy the insurance, so I payed 3 times more than initially expected. I completely unsatisfied and would prefer never use Budget on Madeira (despite the fact I had exactly the same rental with them in 2017, conditions were the same, my card was the same and everything was super). "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 7

FARO, PT - Reviewed by GUY LOUIS - 26 November 2018

" I wounderfull way to visit Portugal "

" Very good and providencia lotes of Info "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by LASZLO - 20 November 2018

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by FELIPE RHAVY - 08 November 2018

" Always look at autoeurope... "

" The front desk offered me a "promo", with +30€/day I could have an automatic car! I payed 14€/day for a manual diesel hatchback... Still trying to find the "promo". "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 9

LISBON, PT - Reviewed by MARKO - 05 November 2018

" Slow counter staff, very expencive insurance, not same car as on the reservation. "

" Slow counter staff, very expencive insurance, not same car as on the reservation. "

Value for Money: 3
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADEIRA, PT - Reviewed by ARUNAS - 23 October 2018

" Excellent. "

" Excellent. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

LISBON, PT - Reviewed by ROSSANO - 13 September 2018

" Drop off was easy and fast "

" Quick service at the counter "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by LUKAS - 08 September 2018

" .. "

" .. "

Value for Money: 7
Efficiency of Counter Staff: 4
Expediency of Drop-off: 9
Condition of the Vehicle: 7

LISBON, PT - Reviewed by MIROSLAV - 05 September 2018

" Overall it was good with the exception of the waiting time to pick up a car. "

" Picking up a car took 1.5 hours. This is waaaay too much. There were only 3 people at the counter serving about 25 people before us. "

Value for Money: 9
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by NELSON - 31 August 2018

" The bad experience with Budget and the fact that they did not have the correct information from Auto Europe raises the concen that when dealing with a third party for a car rental that my agreement with Auto Europe can not be effectively managed by the rental Agency. Budget seem to really struggle with the fact the booking was from Auto Europe and not directly with them "

" I have been struggling with Budget. The reservation details were not effectively in the Budget system from Auto Europe. After waiting 30 minutes to speak to my agent it took another 30 minutes to complete the rental process. I paid 1224 euro to Auto Europe un February but Budget had 1189 euro in there system. When i picked up the vehicle i asked if i would be able to return the car early. I was told that was not a problem and that i would be given a credit for the early return When i returned the vehicle 2 days early i asked for a receipt and was told that it would be emailed to me and that there was no issues, i never did receive the bill. Upon looking at my Visa statement I was charged 2664 euros When i called Budget i was told because i returned the vehicle two days early I was being charged a daily rate for my rental. I told Budget that the counter staff told me that i would get a credit for the early return, not cost more. By returning two days early my bill went from 1309 euros to 2664 euros. Had i know i would have simply just kept the vehicle the extra two days. I called Budget to resolve the issue and they said they would look into the matter. They closed my case with no action and continued to charge my card 2664 for a 12 day rental. I have called them back and reopened the case. I am very disappointed with this customer experience. "

Value for Money: 3
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 8

LISBON, PT - Reviewed by NICOS S. - 13 August 2018

" I think something should be done for the pick up procedure in Liscon airport. "

" It took us 2 hours to get the car. The lines were huge and the staff was not helping to minimize them. I delayed to my business appointment and lost the lunch they had specially organized for me. "

Value for Money: 7
Efficiency of Counter Staff: 1
Expediency of Drop-off: 9
Condition of the Vehicle: 10

LISBON, PT - Reviewed by LOÏC - 08 August 2018

" Need to improve pick up at LX airport "

" The queue to pick up the car was way too slow. It was understaffed and it took too long to pick up the car. The car had a lot of missing parts.... Drop-off on the other hand was smooth. "

Value for Money: 6
Efficiency of Counter Staff: 4
Expediency of Drop-off: 8
Condition of the Vehicle: 7

LISBON, PT - Reviewed by FILIPE - 03 August 2018

" I have asked the Arbitrary Council to pursue a compensation for me of 1000 euros, for the loss of time and bad experience caused to me, related to this event. "

" Budget Rent a Car (SOVIAL, LDA NIPC: PT500276404) sent me an email with an additional cost of 565.76 euros for damages caused in the vehicle that I did not commit in any way, on July 31, 2018 to guruwheel@gmail. with and on August 3, 2018 to f.pereira.m@gmail.com. Very shocking to me, as I did not cause any damage to the vehicle, but on the contrary have been very poorly attended from start to finish by the company, and now have to go in the concern to solve matters involving the great lack of professional ethics of this company, and great disrespect for the customer. It was a case that was clearly unacceptable, which I do not admit to any, to any citizen of the world as a customer, much less to me. This is a total lack of respect for the customer because they did not check the car with me when I was delivered at Lisbon airport on July 16, 2018, they only gave me the key and pointed me to the location of the car in the parking lot. Surprisingly, when I got to the car, the deposit was a bit of fuel, and the contract that I had signed later mentioned full, also mentioned two scratches in the vehicle on the right and left side, which I noticed that they already existed before the car came to my hands. I immediately emailed the company, informed them of the fuel and the scratches and never the company answered. When I returned the car at Lisbon airport on August 31, 2018, one of the staff shouted at me when I arrived with the car, so I parked the car as they wanted, it seemed to me that I work for them, and had that parking of the car like they wanted, and worse still I was asked to sign drop-off it with a finger, on a machine that had the crackled glass / party that almost cut my finger, and I could not see what I was signing , but from what I understood it was to confirm that I delivered the car, nothing more was said to me there personally, about what I signed. I informed this staff that I was returning the full fuel tank as stipulated in the contract, but that it had been delivered to me less than halfway. The clerk told me that this was not with him and pointed to the counter, I went to the counter and the other staff told me that it was not with him and that I should talk to the colleague I spoke to earlier. I went back to the first staff who said, "Like I said, no, and I have to go to the counter." Then I remembered to get away from that place and went to the main desk inside the airport. At that point they told me that they would give me back 30 euros for the difference in fuel and they gave me the contract with this difference mentioned, and thus the contract was considered closed, as per my understanding. After four days of delivery of the vehicle, I received a shocking email of acts that I did not do in any way, such as damages to the car (scratch of the right side that already existed), presented in this email false invoices of 565.76 euros that do not concern me . Much more crime on their part if the above charge is made to my credit card. Having nothing more to talk directly with this company, I have sent this matter to the General Consumer Council, and to the Arbitrary Council. And after this emai to you another will also be sent to Trip Advisor. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

PORTO, PT - Reviewed by DANA RALUCA - 31 July 2018

" Stay away from AutoEurope at any cost! They're not to be found even during the stated operating hours, so you're likely to get no support at all. Their lack of availability prevented us from picking up the car, so I'd suggest you look elsewhere. "

" The staff at the counter was extremely kind and helpful, unfortunately, due to the lack of availability of the Autoeurope support staff, we were not able to pick up the car, therefore losing the amount we paid for the reservation. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

LISBON, PT - Reviewed by RHYS - 16 July 2018

" Europe car was efficient and trustworthy "

" I have not yet received my deposit for the vechile which I paid with my Australian Visa card on the 7/07/2018. When can I expect to receive this deposit back? "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by PIRON - 08 July 2018

" Ok "

" Everything ok... just the employee at the desk wanted to sell me some expensive insurances... even if I bought previously a Super Cover. Had to wait for a 1h and 30min at a line of 6 persons on a desk with 2 sellers. They move really slow... Except that... very good experience. The car was brand new. When I will rent again...Autoeurope will be my number one choice. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by WERNER - 07 July 2018

" Counter staff was very friendly and competent. You could mark the damages on the vehicle more carefully. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 9