BUDGET GERMANY Car Rental Reviews

MUNICH, DE - Reviewed by HONG - 13 June 2025

" It is very difficult to trust the rental car broker as the actual contract is carried out completely differently from the reservation details. The reserved vehicle type is restricted from driving in Austria and Italy, which is different from the contract details. As a result, a smaller, lower-grade vehicle type was assigned and driving was difficult due to insufficient loading space and inconvenience to passengers. We plan to separately demand compensation for the excessive repair costs (603.63 euros) paid to the rental car company, as well as the inconvenience caused by the discrepancy in the contract details (vehicle type, driving region), and we plan to provide feedback on the progress in the future. "

" Unlike the reservation, the company restricted driving to Austria and Italy, and assigned a smaller, lower-grade vehicle, which was different from the reservation. In addition, the card deposit was charged at 548.05 euros instead of the 200 euros stated at the time of reservation, and excessive repair costs (602.63 euros) were charged for minor scratches on the vehicle upon return, making it a company that is very difficult to trust in business transactions. "

Value for Money: 1
Efficiency of Counter Staff: 2
Expediency of Drop-off: 1
Condition of the Vehicle: 3

MUNICH, DE - Reviewed by AVIEL - 11 December 2024

" Wish you could create more transparency on additional fees And not just say it would be paid locally. "

" The fee for crossing borders and for the baby chair was mentioned but not specified which turned to be a total of 150 euros. This made budget less appealing price wise. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by DAVID - 16 August 2024

" Recommended "

" Fast easy and super friendly! The representative at the counter was professional and kind. Big thank you! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by HARPER - 03 June 2024

" I wish the autocar Europe paperwork hadn't said that I needed international driver permits because Budget did not need them. Acquiring them was not necessary and therefore shouldn't have been on the Autocar Europe paperwork "

" Budget was quick and made the rental process easy "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by DIMITRIOS IASONAS - 11 February 2024

" I have rented car from your site again and all went perfectly. Now with Budget all went wrong. I got charged extra almost the full price of the car for things that were already in the price! "

" They charged me 400€ extra for things that were included already in the price. I still wait for their email reply. I paid for full coverage on your site and they charged 180 extra and 220 extra for airport surcharge which was supposed to be in the price as well ! The employ at the counter hidded all this info and informed that the car was already paid normally and that he will just charge extra 300€ for warranty which he didn't he charged from the first place 490€ which I didn't get back at the end. To finish off the had a dent on the door which I took photo when I picked up the car and they charged me with 900 euros which I didn't have to pay because of the full coverage insurance! I think they charged it in the insurance so as to fix it for free..! I emailed you as well and I still await your reply! "

Value for Money: 6
Efficiency of Counter Staff: 3
Expediency of Drop-off: 7
Condition of the Vehicle: 2

DUSSELDORF, DE - Reviewed by DILEK - 01 October 2023

" everytings was perfect thanks to Auto europe workers. and nice car.. ı got what ı have booked. "

" everytings was perfect thanks to Auto europe workers. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by ED - 12 September 2023

" My fellow travelers and I rented an automobile from Auto Europe in April. Our reservation was #19943720. We picked up the car on 29 August and returned it on 7 September. We paid the fee of 1375.67 Euros on 1 April. I have a new charge of $631.75 from Avis on my VISA dated 7 September, when we returned the car. Please provide a detailed description of these charges. "

" My fellow travelers and I rented an automobile from Auto Europe in April. Our reservation was #19943720. We picked up the car on 29 August and returned it on 7 September. We paid the fee of 1375.67 Euros on 1 April. I have a new charge of $631.75 from Avis on my VISA dated 7 September, when we returned the car. Please provide a detailed description of these charges. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by KLAUS - 18 April 2023

" Easy site to use, good price comparison, I like the option to cover the self-risk. "

" Quick and friendly counter service, car in good shape and clean, fast and easy return "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by KYRIAKOS - 06 March 2023

" I BOOK A VOLVO V60 FOR 6 PASSENGER (4 ADULTS AND 2 CHILDREN) 4 MONTHS AGO. NO ONE INFORMED ME THAT I CAN'T TAKE THIS CAR AS IT IS FOR 5 PASSENGERS! I'D LIKE TO INFORM ME EARLIER TO CHANGE THE RESERVATION. "

" I BOOK A VOLVO V60 FOR 6 PASSENGER (4 ADULTS AND 2 CHILDREN) 4 MONTHS AGO. NO ONE INFORMED ME THAT I CAN'T TAKE THIS CAR AS IT IS FOR 5 PASSENGERS! I LOST AN HOUR TO BUDGET OFFICE TO UPGRADE TO A 7-SEAT VW CADDY. THEY ASK ME HOW MANY DAYS I WILL BE OUTSIDE GERMANY, I TELL THEM 1 DAY TO AUSTRIA, BUT WHEN RETURN THEY CHARGE FOR ALL DAYS OF RESERVATION! THE TOLD ME THAT THE EXTRA CHARGE FOR THE UPGRADE WILL BE 20EUROS/DAY (80 EUROS TOTALLY), BUT THEY CHARGE MORE AS THE PREPAYMENT WAS 259,76EUROS, BUT I PAY 317,78 EUROS IN AUTO-EUROPE! "

Value for Money: 3
Efficiency of Counter Staff: 6
Expediency of Drop-off: 9
Condition of the Vehicle: 10

BERLIN, DE - Reviewed by HENNING - 01 January 2023

" All good! "

" Excellent counter staff at pickup! Very friendly and helpful. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

BERLIN, DE - Reviewed by NOMBUSO - 24 December 2022

" Great service from the gentleman we dealt with when we picked up and dropped the car "

" Great service from the gentleman we dealt with when we picked up and dropped the car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERLIN, DE - Reviewed by LIVIU - 08 September 2022

" Everithing was great! "

" Very good! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by ED - 31 August 2022

" Autobahn at 140... loved the Mercedes' in Germany "

" Great car at great pric "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERLIN, DE - Reviewed by KONRAD - 31 July 2022

" The pick up at the airport was fine. the car was fine except for one thing I noticed by coincident 'No spare tire or jack!' when I mentioned it upon returning the car the clerk told me that that is not unusual and pointed to a Telephone number in case of a flat tire. I asked him what would happen if the renter doesn't have a cell phone or is somewhere in an area without cell service? He just shrug his shoulder. Also the return location is in a tiny street quite a distance from the train station. No lift to the station was offered and we had to drag our luggage for 700 meters to the station. We are seniors and it wasn't easy. Very inconvenient location and not very friendly or helpful staff. "

" The pick up at the airport was fine. the car was fine except for one thing I noticed by coincident 'No spare tire or jack!' when I mentioned it upon returning the car the clerk told me that that is not unusual and pointed to a Telephone number in case of a flat tire. I asked him what would happen if the renter doesn't have a cell phone or is somewhere in an area without cell service? He just shrug his shoulder. Also the return location is in a tiny street quite a distance from the train station. No lift to the station was offered and we had to drag our luggage for 700 meters to the station. We are seniors and it wasn't easy. Very inconvenient location and not very friendly or helpful staff. "

Value for Money: 4
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 3

MUNICH, DE - Reviewed by TARAS - 12 May 2022

" Auto Europe is great "

" They told that I've dropped of car at 12 and changed of one more day. But in fact I've dropped it at 11:00 "

Value for Money: 4
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by OLEGS - 27 March 2022

" Good service "

" Fast service, good car, affordable prices "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERLIN, DE - Reviewed by BART - 05 April 2021

" hard to find location to return rental car in Leipzig airport and location to drop car keys "

" hard to find location to return rental car in Leipzig airport and location to drop car keys "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

WEIMAR, DE - Reviewed by ENRICO - 11 February 2021

" Very easy search and filtering of available options, and always delivers the best rates, even better than claimed discounts by brand name credit cards with common rental agencies. "

" Another wonderful renting experience with Budget here in Weimar. The car was very clean and well-prepared. More importantly, the service provided by Herr Schmolimske is topnotch. Very friendly, accommodating, and professional. I cannot recommend his services enough. Expats in particular will appreciate the ease of communication. Looking forward to the next rental =) "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

WEIMAR, DE - Reviewed by ENRICO - 04 February 2021

" Renting via Auto Europe has been very easy and worry-free. This has been my fourth transaction over the past 2-3 months, and they do give me the best rates available within my area. Looking forward to the next rental. "

" Pick-up and drop-off was very easy and stress-free. All my questions/concerns were addressed adequately. The car was clean and ran very well. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

WEIMAR, DE - Reviewed by ALFRED - 31 October 2020

" NA "

" I rent from Budget regularly and I have never had a complaint. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by KALMAN - 02 March 2020

" See comment above. Auto Europe should be the one to show real price from the very beginning. "

" Too many hiden fees that were not indicated at the initial reservation, so renting a car with you ended up at least double of the initial price. "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 5
Condition of the Vehicle: 4

MUNICH, DE - Reviewed by KONSTANTINOS - 01 March 2020

" Thanks to autoeurope we managed to book a great car at the best price. The 10day downtime of the webpage since the day we changed the reservation got us worried though, "

" We were finally given a fantastic and spacious diesel skoda kodiaq - the first car we were given was too small to fit 4 adults with their snowboarding equipment and luggage for a week but the agent promptly provided us with the larger car of the category. Clean, fuel saving, new (<4k km), ideal for long trips, fully equiped with all kinds of extras and spacious. Small queues at the desks for Satuday morning. Would happily rent again from the company, ignoring the fact that the deposit charge of ~100e they make is still pending on my credit card one week after the day the car was returned. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by MIKA - 26 February 2020

" The Budget agent at the desk claimed my reservation does not include CDW at all even though the voucher told otherwise. I contacted AutoEurope call center that could not clear out the issue. I had to take the car even in these circumstances. I received an email from AutoEurope several hours later. "

" Worked OK as a whole. There was an issue with insurance and Autoeurope. Pls see my comments in section 5 "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 8

HAMBURG, DE - Reviewed by LUKA - 19 February 2020

" DISASTER!! "

" Are you kidding me??? You didnt want to refund me mine money they didnt want to give me car on Hamburg Airport!! TRASH!! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MUNICH, DE - Reviewed by OLEG - 19 February 2020

" was two extra charges which had no sense. "

" they charged extra money which i think is some kind of scam "

Value for Money: 6
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by ALECSANDRU - 03 February 2020

" Very serious for more than 10 years now "

" I have been told that the blocked amount will be processed within 24h and it's been more than a week since they didn't do it. Hertz did it on spot two weeks with another rental. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BREMEN, DE - Reviewed by PANTELEIMON - 14 January 2020

" NEW CAR, CLEAN CAR WITHOUT ANY ISSUE. VERY GOOD ,BRAVO "

" NEW CAR CLEAN WITH OUT ANU ISSUES. BRAVO VERY GOOD "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by HESSEL - 09 January 2020

" .. "

" the car I rented (crossland X) was a good car to go to Austria for skiing. Just a pity that the prices of the cars within munich are almost 3x higher than the prices at the airport. As the airport is pretty far away from the city it is just less convenient. "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 6
Condition of the Vehicle: 9

MUNICH, DE - Reviewed by GEORGE - 16 December 2019

" Nice car, kia ceed, full equiped. Only that tires were not as good driving on little snow. Felt the car unstable on snow, even that the tirew were for winter. "

" At pickup the wait time was acceptable, nice person explained me all the information I need to know about rental, overall was a nice experience. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NUREMBERG, DE - Reviewed by RAM - 07 December 2019

" Everythig was perfect "

" It was fast and great service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by ANTONIO CARLOS - 14 November 2019

" Unfortunate experience. "

" There was an improper charge on my credit card in the amount of 226.29 Euros. I asked my daughter to check at the Central Station store and and your employee couldn't explain the reason for this charge. He recommended sending an email, which was done four days ago and so far no response. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUSSELDORF, DE - Reviewed by GENNADII - 07 November 2019

" Everything was good "

" Friendly staff but there was queue at the desk "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MUNICH, DE - Reviewed by MARTEN - 24 October 2019

" See above. "

" Confusing and complicated homepage. Long waitingtime but friendly staff at counter. Complicated explanation of the different pricemodules. Very strange, unpersonal and almost unfriendly telsupport. A robotlike person. (Was it a robot?). 30% more expensive than my estimaye. That is of course my mistake not understanding the rules. In short.....never again. "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 3

BREMEN, DE - Reviewed by VASSILIOS - 16 October 2019

" As above "

" Overall very unsatisfied and you still don't seem to communicate with each other. When I phoned from Amsterdam airport to inform you that because of KLM's delay I would not be able to collect the car from Bremen airport I was told that the Budget desk would be informed. However at 10:00am on 04-10-2019 at the Budget desk at Bremen airport they knew nothing, the had no similar car to give me and I had to pay more. Now I have already emailed you but I have received no answer and you don't seem to know anything about it. B. Tzias "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 9

COLOGNE, DE - Reviewed by JOHANNES JMM - 26 September 2019

" Fast and good value for your money. Thank you "

" Everything was fine and went very smoothly and well. It would have been nice if someone of the staff had been available at the pick-up point of the car. We had some issues with a new model that we didn't know. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by ANDREEA - 13 September 2019

" I asa concerned about the drop off, but there was a nice team waiting for me, they immediately offered guidance evaluated the car and finalized the procedure. Chapeau! "

" Everything was great. The lady from the counter didn't know there was a gas station at the airport. Except for this, which was not a big issue, everything was perfect. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by CHRISTIAN - 07 September 2019

" No problems so far with Auto-Europe. But I request help to deal with BUDGET in Frankfurt to cancel this totally unjustified extra charge. "

" I rented a car in FRA on 20-08-19. When I returned the car on 04-09-19, I was asked to sign a slip with an extra charge of 111.99 Euros, which I refused. I was told to go to the check-in counter who told me to send an email to BUDGET customer service, which I did. There is NO reason for me to pay more than the rental I prepaid as I did NOT use any extra service. At check in at the counter on 20-08-19, I was asked for extra insurance coverage or GPS, which I refused ! The officer made me sign (on screen) a contract that I did not see because it was not printed ! I just saw it in my email when I returned from holidays, and it is also wrong with some unjustified extra charges, and does not match with the reservation. Are these new methods to trick the customer ? I found this unacceptable. I have been renting cars every year for 20 years via Auto-Europe and in the last few years with Budget, but this never happened. I also send an email to Auto-Europe Customer Service about this and am waiting for their help. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 5

MUNICH, DE - Reviewed by VALDIS - 29 August 2019

" , "

" Charging services like fuel, even full tank returned. Hope it is fixed... "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 6
Condition of the Vehicle: 8

BERLIN, DE - Reviewed by ANDREW - 15 August 2019

" The rental car, which was a recommended upgrade from the sales agent, was an excellent and very satisfying choice "

" Provided very good service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

COLOGNE, DE - Reviewed by EIRINI - 14 August 2019

" It was my first time using AutoEurope and the first time ever I have been charged for a damage to a vehicle. I know it's not AE fault but the negative experience is linked together. Also when trying to call to ask on the process I ended up being on long waiting time on the phone as well as unclear answers to what "super cover" means. "

" They have checked in the vehicle and found some damage on the windshield. I have been asking repeatedly to send me the relevant report (as the invoice sends just damage) and they haven't. We were three people in the car and none of us noticed the damage during driving (stone on the windshield), so I even think the damage might have already been there and they found me as a victim to fix it. Otherwise why did they give me an upgrade of 3 categories up? I would never book with Budget again. "

Value for Money: 1
Efficiency of Counter Staff: 7
Expediency of Drop-off: 5
Condition of the Vehicle: 4

BREMEN, DE - Reviewed by KONSTANTIN - 06 August 2019

" All Ok "

" All was very good - not queue, staff and car - the best. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

WEIMAR, DE - Reviewed by ALFRED - 03 August 2019

" Easy to use. "

" The only issue is milage is limited. It should be unlimited mileage. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by ALEXANDER - 30 July 2019

" We still didn't got answer about overpaid our previous car rental from auto Europe in June,19. Too long! "

" We've got wrong car parking number from staff and long time were looking for our car while checking in. "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 6

MUNICH, DE - Reviewed by MRUDUL - 28 July 2019

" Would be good to intimate expected wait times at pick up so that one can account in that time in travel plan "

" Pick up process is very slow with Avis and budget counters being common. "

Value for Money: 9
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MUNICH, DE - Reviewed by DIMITAR - 20 July 2019

" All with Auto Europe was fine, but they have to do a big note to Avis/Budget for such a delays. "

" I've a booking reservation for 14:30pm, but I succed to get the car 2 hours later due to very slow service. As a result I had missed my bussiness meeting with my bigger German customer and my business deal for milion euro failed. I'm very much unsatisfied. "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 5

HAMBURG, DE - Reviewed by GERD - 11 July 2019

" No additional comments "

" Abgabe process war schlecht koordiniert. Dienstleister am Flughafen Hamburg "

Value for Money: 5
Efficiency of Counter Staff: 6
Expediency of Drop-off: 3
Condition of the Vehicle: 6

DORTMUND, DE - Reviewed by LEONARD - 27 June 2019

" Such a great experience we will certainly use this company again "

" Excellent speedy service Free upgrade High quality cars "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERLIN, DE - Reviewed by HISHAM - 24 June 2019

" I'm very unsatisfied, I didn't get the car and I request a refund, and If I'm not getting it I will file an official complain! "

" I was treated in a very bad way from Budget counter employee, she was very rude, and didn't want to even listen to me to continue my sentences, she denied to provide the card claiming that my license doesn't have enough time the required by by them, which is six month, I told her that this is a new substitute license and I can get you a document from the German police that I had a license for more than 20 years now, but she even didn't want to listen, what I did is that I went to another renting company and rented a car, but she waisted my time since I had to try to find a car in a very short notice. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

LEIPZIG, DE - Reviewed by MANUEL - 19 June 2019

" No issues, pure efficiency and no crazy surprises. What you need when you are travelling with children. Quick pick up and super quick drop off at the airport. Everyone super friendly and quick to resolve any situation. Booking with autoeurope was efficient and easy. You are on my No 1 list ! "

" No issues, pure efficiency and no crazy surprises. What you need when you are travelling with children. Quick pick up and super quick drop off at the airport. Everyone super friendly and quick to resolve any situation. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRAUNSCHWEIG, DE - Reviewed by PIERRE - 26 April 2019

" Very good "

" Almost perfect, the unique observation is that having requested a "family like" car I had a "sport" car. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MUNICH, DE - Reviewed by DANIELA - 20 February 2019

" We have used Auto Europe many times and they always seem to have the best offers :) "

" Excellent, friendly and professional service from all staff members. Quality and condition of vehicle is better than with other 'low-cost' car rentals. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by NERIJUS - 06 February 2019

" The car was ok, but the service experience was shit. "

" There was some sort of booking problem at the counter, there were a 3 hours wait to pick up the car! Other counter had 0 people waiting. This was unbelievable unsatisfactory. My trip was significantly delayed. "

Value for Money: 6
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by PETRICA - 05 February 2019

" The counter stuff was really great. "

" Apart from the long queue at the counter, everything was smoothly and without any issues. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by ALINA - 25 January 2019

" Despite the fact that we choosed Economy category, we only received a very small 3 door car. "

" Despite the fact that we choosed Economy category, we only received a very small 3 door car. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by DMYTRO - 22 January 2019

" Very good. "

" Very good. I'd like to take car in Budget again. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by LAURI - 17 January 2019

" Lot of information about cars. "

" Always new cars. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

MUNICH, DE - Reviewed by ILYA - 13 January 2019

" ;((( "

" Ford Kuga included winter tires - is not winter tires - all season (4 seasons tires) - very bad tires!!! not winter tires ;(((( "

Value for Money: 5
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 5

MUNICH, DE - Reviewed by ILYA - 08 January 2019

" Insurance is separate from rental company terms and conditions. So that some difficulties with refund are expected in case of something happens. "

" Very friendly and fast staff. Minimum beurocracy. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

FRANKFURT, DE - Reviewed by LAXMI - 08 November 2018

" Nice "

" Nice and smooth , though it took bit longer than expected to receive the keys "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by FELIPE - 08 November 2018

" Very good "

" Nice new cars, affordable price "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

COLOGNE, DE - Reviewed by STEFANO - 17 October 2018

" I would give more transparency about the full liability of auto europe insurance "

" All was good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ERLANGEN, DE - Reviewed by SAHIL - 15 October 2018

" Experience with Auto Europe is good. I am able to find good cheap deals "

" I am charged wrongly, and now have to spend lot of time on call to get teh bill corrected (hopefully) "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 5
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by RADU DANIEL - 24 September 2018

" All in all great experience "

" Great clean car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by ROLF - 13 September 2018

" OK "

" Good "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 3
Condition of the Vehicle: 9

DUSSELDORF, DE - Reviewed by NIKOLAOS - 11 September 2018

" it was quick, clear and efficient "

" The car was perfect but the behavior of the staff at the joint Avis/Budget counter at Dusseldorf Airport was very disappointing. There were 4 members of staff (3 + 1 supervisor) but they were only dealing with two customers at a time. There was a long queue and I had to wait approximately for 30 minutes. The supervisor was doing nothing; there were customers with apparently complicated bookings and she was just staring blankly at the staff. When it was my turn the customer representative tried to aggressively sell me a more expensive car from the one I ordered and when I declined he told me I was getting a car that was at a lesser category from the one I ordered. When I mentioned that he told me that he thought I'd like this car better from the car he could give me from the category I ordered. I told him that I didn't like any of the cars he suggested and then magically he found a car that was actually great. (I had ordered a Ford C Max or similar, he suggested a Mercedes C Class with an extra charge, and when I declined he said I'd take a Seat Leon which is from a lesser category because he only had a Kia in my category. At the end he gave me a Citroen C4 Picasso with which I was very happy). He also tried to sell me extra insurance which I already had, so he wasn't paying much attention. Finally, he told me he'd send me the contract over email but I never received it. "

Value for Money: 8
Efficiency of Counter Staff: 2
Expediency of Drop-off: 9
Condition of the Vehicle: 10

DUSSELDORF, DE - Reviewed by MICHEL - 05 September 2018

" Very negative "

" I drove off with the car, and as I exited the parking realized the gas tank was 1/8 down. Upon returning the car and explaining the problem, the staff was very unhelpful and borderline rude and demanded a picture as proof. I do not drive around with a phone in my hand, and all these years renting from budget, I have never had such poor customer service and bad faith. Why would I lie about the tank not being full? A complete lack of customer service, not to mention I had to speak to 2 different staff who were slow, completely unwilling to assist, and offered zero solution to my problem. I strongly demand a resolution. This is not acceptable to treat the customer as a liar and a cheat. Not ok. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 3
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by MOHAMMAD - 31 August 2018

" i recently rented car throw ur website first of all, when i arrive to the budget desk at Frankfurt airport they told me i need insurance because the insurance i took from ur web not enough and i pay 550 EURO for super cover insurance extra and they took also 300 EURO deposit Finally today they took from my visa card 713 EURO i don't know why "

" BUDGET respect ur costumers "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 9
Condition of the Vehicle: 1

BERLIN, DE - Reviewed by POLAD - 08 August 2018

" perfectly well "

" Quickly got the car Ford Kuga. When we examined the car, we found a scratch, and at our request it was noted in the system. The return of the car took no more than 5 minutes. The work of the company in Berlin is organized perfectly. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by GARETH - 06 August 2018

" Excellent "

" Excellent Expereince, very friendly and hospitable staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by CHRISTIAN - 06 August 2018

" Overall OK "

" Overall OK "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 8

MUNICH, DE - Reviewed by LAURENTIU MARIAN - 18 July 2018

" Better take out Budget from your portofolio in order to keep your image well. Congrats for Auto Europe Team "

" A company totally bad.For a mini class which cost 52 euro they "update" reservation with additional 102 suro...with no explanation...Answer gain after asking fromt desk...why you sign... "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 5

MUNICH, DE - Reviewed by NAZAR - 05 July 2018

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10