BUCHBINDER GERMANY Car Rental Reviews

MUNICH, DE - Reviewed by SAVVAS - 25 August 2025

" I enjoyed the experience. "

" All right. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MUNICH, DE - Reviewed by STEPHANE - 04 June 2025

" Great rental, no issues until the return. This rental is directly from Europcar desk and they were great. Return was interesting since it's general return for all companies at the same location and we were told to leave the keys and didn't have to wait for a receipt by the attendant which seemed odd after a rental. "

" Great rental, no issues until the return. This rental is directly from Europcar desk and they were great. Return was interesting since it's general return for all companies at the same location and we were told to leave the keys and didn't have to wait for a receipt by the attendant which seemed odd after a rental. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 3
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by DORIAN - 09 April 2025

" n/a "

" n/a "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 8

FRANKFURT, DE - Reviewed by MICHAEL - 24 March 2025

" Goog "

" Actually it is now Europcar, all in all very good. Very helpful staff. "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

COLOGNE, DE - Reviewed by STEPHAN - 07 February 2025

" See above "

" I was very happy with my rental. However, I would like to raise 2 issues. When I wanted to extend my rental by 4 days I was originally told that I had to visit the pick up office (more than 50km from where I was at the time). While I could do it via the phone eventually, I think this could be improved. Also my car had 2 old damages which were not listed on the handover paperwork. This causes unnecessary stress when returning the car. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MUNICH, DE - Reviewed by MICHAEL - 04 February 2025

" When I could not drive due to an injury, they were very helpful and added my wife as a driver to the rental contract. Much appreciated. "

" As always, a very good experience. Seamless process for checking in and returning the car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUSSELDORF, DE - Reviewed by ALBERTUS - 29 August 2024

" Overall it went well. What was a bit less was the insurance. I expected an all-risk insurance, but it turned out to be an super cover which meant that in case of an incident, I would have to involve the police which would mean dedicating expensive holiday time to "stupidities". Nothing happened in the end, but I think it could be clearer stated that the extra insurance is not an all-risk one. "

" I did not know that buchbinder was Europcar so I had to ask around who buchbinder was. Once pointed in the right direction, all went easy. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by DUANE - 08 August 2024

" We will rent from autoeurope again and recommend this to all! "

" Wonderful service to use! The car was in top notch condition, all details were shared from the rental company, and return was simple and fast. Thank you for a great experience! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by JURIJS - 31 July 2024

" Everything was ok "

" Good value for money "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

HANOVER, DE - Reviewed by KLARA - 03 July 2024

" perfect "

" perfect "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERLIN, DE - Reviewed by RIČARDS - 01 May 2024

" I enjoyed the independence of commute abroad for the first time and it went quite smoothly "

" Very good suggestions from customer care representative Volker Krüger, we enjoyed better and more spacious car on our short day trip - thanks! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HAMBURG, DE - Reviewed by ANTONIOS - 17 April 2024

" The final charge was greater than what we've booked. They said that Auto Europe withheld a commision and was never paid to them. Noone informed us about this. "

" At drop-off they charged us 40 euros for 8 litres of diesel (4,12 euros a litre) even though the tank was full. Unacceptable! We didn't have the time to debate, since we were running to catch our flight. Never again! They even wanted to charge us for an existing scratch on the car. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 8

DUSSELDORF, DE - Reviewed by BRUNO TOMAS - 20 February 2024

" good timing with all service "

" was very good drive "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by MARIA BEATRIZ - 14 February 2024

" It was a little bit difficult to find the "

" Every thing was all right "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUSSELDORF, DE - Reviewed by VOLKAN - 05 February 2024

" First of all, I did not receive the vehicle I ordered. I paid for an automatic transmission vehicle, but I had to buy a manual transmission vehicle. The process took 1 hour, maybe more. "

" First of all, I did not receive the vehicle I ordered. I paid for an automatic transmission vehicle, but I had to buy a manual transmission vehicle. The process took 1 hour, maybe more. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 7

MUNICH, DE - Reviewed by NIKOLAOS - 30 January 2024

" Winter tyres were in bad condition after some 63.000km and car was slipping. "

" I made reservation for a Nissan X-trail category and not Nissan Qashqai, so to have a large capasity 4x4 SUV to travel to Austria with all our ski gear and luggages. When asked for the specific car, they reply that never had this model! And instead giving us a similar size car, we had to accept a smaller suv like Jeep Compass... I'm not so happy for this, so I can't recommend them. "

Value for Money: 7
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 7

DUSSELDORF, DE - Reviewed by DIMITRIOS - 20 January 2024

" ok "

" ok "

Value for Money: 4
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 9

FRANKFURT, DE - Reviewed by WAYNE - 14 January 2024

" Vehicle and service staff at FRA airport actually proided by Europecar - excellent service, helpfull staff - excellent experience. "

" Vehicle and service staff at FRA airport actually proided by Europecar - excellent service, helpfull staff - excellent experience. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SOLINGEN, DE - Reviewed by DIMITRIS - 04 January 2024

" No issues with Autoeurope but very unhappy with Europcar. "

" At the return point at Europcar an extremely small scratch was pointed to me which was not pointed or visible at the pick up point. As I had full cover with Autoeurope, it looked at me as if they wanted to take advantage of the full cover and get the scratch repaired... "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 3
Condition of the Vehicle: 9

HAMBURG, DE - Reviewed by RADU - 11 December 2023

" Overall was ok, professional staff, easy access and drop-off "

" Pickup problem with a tyer. No presure cover, having to inflate in a gas station. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MUNICH, DE - Reviewed by KALLIOPI - 30 October 2023

" VERY GOOD "

" VERY GOOD "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DORTMUND, DE - Reviewed by IURIE - 12 October 2023

" Very good, thanks ! "

" Very good, thanks ! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BREMEN, DE - Reviewed by EGIDIJUS - 08 August 2023

" Super "

" At airport we could not find BUCHBINDER "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by RAVI KIRAN - 30 July 2023

" Only thing you should know is you will get the car from from europecar counter at the airport. "

" The car is in excellent condition and everything is transparent. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DORTMUND, DE - Reviewed by TAREK - 30 April 2023

" good "

" not good car "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 2

MUNICH, DE - Reviewed by TZVI - 16 April 2023

" I did not get the voucher by email, it was only available on the site. I suggest there should be an email notification to let the customer know that the voucher is available. "

" Great "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERLIN, DE - Reviewed by GAMZE - 03 April 2023

" very good car is clean nice staff "

" nice personnel nice welcome good experience "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUSSELDORF, DE - Reviewed by LIRIDON - 23 March 2023

" I reserved my car online, everything it was ok, up to came to your desk to take the car. when i arrived, your personnel informed me that we can't give me, with reason because u delayed 1 ours ( its jokeeeee ) because i reserved the car and pay everything, im very disappointing with you, you lost my very important meeting, and till now you still didn't back my money :( :( it was very very bad experience with you "

" I reserved my car online, everything it was ok, up to came to your desk to take the car. when i arrived, your personnel informed me that we can't give me, with reason because u delayed 1 ours ( its jokeeeee ) because i reserved the car and pay everything, im very disappointing with you, you lost my very important meeting, and till now you still didn't back my money :( :( it was very very bad experience with you "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

COLOGNE, DE - Reviewed by ANDREAS - 22 December 2022

" As above "

" We were given a very big car instead of a compact car.. Since it was far too big for us as we would have had problems with parking we asked for a smaller car, however the only one available was with manual transmisdion. We took it anyway. We were hoping that we would be refunded the extra money we paid for automatic transmission but instead we were given a voucher for an upgrade next time we book car.. We took it as we had no choice however we feel we should have been refunded the money we paid extra "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

LUEBECK, DE - Reviewed by NICHOLAS - 19 December 2022

" Smooth process, great price. "

" Easy collection, nice car, easy dropoff, thanks. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUSSELDORF, DE - Reviewed by FATMIR - 21 November 2022

" Easy way to rent a car! "

" Very flexible to find a good solution for you! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUSSELDORF, DE - Reviewed by JOSE MANUEL - 25 October 2022

" EVERYTHING WENT GOOD "

" EVERYTHING WENT GOOD "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

COLOGNE, DE - Reviewed by ANDREAS - 15 October 2022

" Alles gut "

" Alles Top wie immer "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by TIMOTHY - 09 October 2022

" There were a lot of hidden costs in our booking which meant it was more than twice as expensive as quoted. Big thumbs down for both buchbinder and auto europe. "

" There were a lot of hidden costs in our booking which meant it was more than twice as expensive as quoted. Big thumbs down for both buchbinder and auto europe. "

Value for Money: 5
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

NUREMBERG, DE - Reviewed by BORIS - 03 August 2022

" Bad feeling when I went to pick up the car and the subcontractor had trashed his office without me being notified. 40 minutes of searching for an English speaking operator in Europcar and not being able to get through. these obstacles make the service you offer useless. "

" Its ok service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

FRANKFURT, DE - Reviewed by MORDECHAI - 09 May 2022

" All great "

" Nice cars, Good service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by SANTIAGO - 22 April 2022

" No comments "

" Everything OK ¡¡ "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HAHN, DE - Reviewed by CLAUDIA - 16 April 2022

" ???? Wrong billing "

" Confusing About the billing I payed Auto Europe & Buchbinder??? "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AACHEN, DE - Reviewed by FAHAD - 12 March 2022

" Best price "

" Fast service "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

MUNICH, DE - Reviewed by PETER - 05 March 2022

" The cross-border fee given by AutoEurope did not match what the counter charged for it. The counter could not explain the price difference and blamed AutoEurope for giving false information. This resulted in zero trust in both AutoEurope and Europcar (Buchbinder does not exist anymore as it has been acquired by Europcar) in terms of if anything in the voucher is valid since Europcar will anyway charge whatever they want. From a customer perspective it does NOT work that the AutoEurope and Europcar blame each other. This was a small amount but does not build confidence. In the end I got a clarification from AutoEurope but you really need to step up in making the information understandble, at least to the extent the counter staff will understand it. "

" The cross-border fee given by AutoEurope did not match what the counter charged for it. The counter could not explain the price difference and blamed AutoEurope for giving false information. This resulted in zero trust in both AutoEurope and Europcar (Buchbinder does not exist anymore as it has been acquired by Europcar) in terms of if anything in the voucher is valid since Europcar will anyway charge whatever they want. From a customer perspective it does NOT work that the AutoEurope and Europcar blame each other. This was a small amount but does not build confidence. The car was low on AdBlue, I did not need to refill but there was a notification each time the car was started. "

Value for Money: 7
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 8

COLOGNE, DE - Reviewed by MARTIN - 25 February 2022

" Very good service Excellent "

" Excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by JUKKA - 15 February 2022

" - "

" - "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MUNICH, DE - Reviewed by JOSEPH - 08 January 2022

" Cheated on fuel. "

" When we arrived there was nobody at the counter. Eventually we saw a note to go to Europcar. At drop off the car was checked and told that everything was good and the final invoice will be sent by email. Fuel was full from the last petrol station but was invoiced €40. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

DUSSELDORF, DE - Reviewed by GEORGIOS - 22 November 2021

" They insisted on extra CDW insurance even i have paid it to you. Very annoying threating the customers. Must be avoided somehow "

" They insisted on extra CDW insurance even i have paid it to you. Very annoying threating the customers. Must be avoided somehow "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MEMMINGEN, DE - Reviewed by CRISTIAN - 01 October 2021

" All good, I think it would help to have more people present to receive customers, as we had to wait at least 30 mins for reaching the counter. Other than that, all good! "

" All good, clear new car. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AACHEN, DE - Reviewed by DENYS - 02 September 2021

" Always rely on autoeurope and they haven't let me down "

" The car new and good "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 10

BERLIN, DE - Reviewed by JONATHAN - 24 August 2021

" I am very pleased at this time. We rarely used the car in Berlin, but it was really great having the car in the countryside and touring Germany visiting friends. "

" Buchbinder has merged into Auto Europa, and my initial bill was very much higher than I had paid for at Auto Europe. I approved a much lower bill after the rental agents investigated my rental arrangements and believe they honored the original booking as I don't see an additional bill on my credit card. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by NIELS - 12 August 2021

" - "

" It wasn't clear to us that we should return the Buchbinder car to Europcar. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 6
Condition of the Vehicle: 7

FRANKFURT, DE - Reviewed by SANDRA - 12 August 2021

" Very good "

" Well , as stated with all 10 marks given in every aspect, my experience was very satisfying from pick up to drop off, no issues! Thank you "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STUTTGART, DE - Reviewed by FLORIN - 30 July 2021

" autoeurope has good prices "

" i get an old car with few options, not the category that i ve booked "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 6

BADEN BADEN, DE - Reviewed by SHAUN - 16 July 2021

" Quite happy "

" Overall quite good, price was a bit high "

Value for Money: 6
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by MARINE - 14 July 2021

" I was charged 100€ more of the rental cost for no reason because the car was totally fine. They add me 19% tax that it was never mentioned. And a one way fee that I wasn't supposed to pay and the lady at the desk didn't want to hear anything. I was in a hurry so I paid but I'm very pissed and I'm gonna sue !!! "

" I was charged 100€ more of the rental cost for no reason because the car was totally fine. They add me 19% tax that it was never mentioned. And a one way fee that I wasn't supposed to pay and the lady at the desk didn't want to hear anything. I was in a hurry so I paid but I'm very pissed and I'm gonna sue !!! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 7
Condition of the Vehicle: 10

MEMMINGEN, DE - Reviewed by NIKOLAY - 13 July 2021

" I recommend AUTOEUROPE and BUCHBINDER "

" Fast, avccurate and sample service. This is how all car rental companies should work. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STUTTGART, DE - Reviewed by MIRA - 09 October 2020

" Overall very good experience with Buchbinder. "

" Great service. Very kind counter staff. Much better than Enterprise. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by TOBIAS - 25 September 2020

" no bad things to tell "

" All good "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

COLOGNE, DE - Reviewed by JOSHUA - 18 August 2020

" No complaints, worked well. "

" - No one was there at the drop off when we arrived back. Had to wait 20 minutes for someone to arrive. They clearly could not care less, and had to effectively be bullied into actually surveying the car. Terrible, terrible customer service. - Charged for a 1/10 of fuel, despite the car being filled up to 100% - with picture proof. - No one at the counter on pick up. Had to wait 20 minutes. - Car was unclean, with rubbish still in the trays. Smelled of smoke. "

Value for Money: 4
Efficiency of Counter Staff: 2
Expediency of Drop-off: 1
Condition of the Vehicle: 5

DUSSELDORF, DE - Reviewed by MOHAMAD - 06 August 2020

" Good "

" Good "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 9

STUTTGART, DE - Reviewed by SIMON - 02 August 2020

" I booked a BMW series 2 to drive a lot of kilomètres on highway and move some boxes. I had a Opel Crossland with a very small engine. It lacked torque on the highway and was very loud. I didn't enjoy the experience with the car. "

" I booked a BMW series 2 to drive a lot of kilomètres on highway and move some boxes. I had a Opel Crossland with a very small engine. It lacked torque on the highway and was very loud. I didn't enjoy the experience with the car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 4

FRANKFURT, DE - Reviewed by ANDREAS - 30 March 2020

" See above... "

" There were dents on the car when I picked it up, the staff acknowledged the dents but upon returning the car, the staff was taking photos of the dents and claimed that I caused those dents which I disputed! Two days later, they charged me €588.66on my credit card without any reference to what the charges are for! They are totally trying to ripe me off. I have been renting with Alamo through Autoeurope.eu for the past two years, never had an issue to anything of this sort but my first rental with Buchbinder, they swing this claim on me, what a thief they are. Never again will I rent a car with them!!!!!! Now, I have to involve a lawyer to get my €588.66 back, what a shocker. "

Value for Money: 3
Efficiency of Counter Staff: 4
Expediency of Drop-off: 1
Condition of the Vehicle: 4

MUNICH, DE - Reviewed by STEFANOS - 17 March 2020

" Σε γενικές γραμμές όλα καλά. Μου ζητήθηκε διαβατήριο ενώ είχα δώσει ταυτότητα, κάτι το οποίο δεν μου είχε ξανασυμβεί. "

" Όλα καλά. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by GARIK - 20 February 2020

" Good but "

" Overall it was positive, but how come for one hour delay of drop off time they charge the full day???!!! "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 8

DUSSELDORF, DE - Reviewed by ELEFTHERIOS - 15 February 2020

" Satisfied. Will do again "

" Professionalism and politeness. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by GEORGE - 26 January 2020

" everything was OK "

" OK "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HAHN, DE - Reviewed by KESTUTIS - 25 January 2020

" Satisfied "

" Good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUSSELDORF, DE - Reviewed by IOANNIS - 16 January 2020

" In general everything turned out ok. "

" The staff was not very willing to give is alternatives when there was an issue with the credit card.we are a married couple and the credit card was under my wife s name.they said all kinds of things that we would have to pay some ridiculous amounts of money to solve the problem when we finally solved it just by making a call to autoeurope to change some details on the booking.simply unacceptable of them to try and rip us off in such a way.. "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by ABDUL RAZAK - 25 December 2019

" not so pleasant as ive already written above. "

" I did not get the car that i booked for which was ford focus wagon diesel. Instead, buchbinder offered me a petrol dacia and argued they are in the same category. I failed to understand how a diesel ford can be in the same category as a petrol dacia. But since it was early in the morning and we had a long flight to reach munich, i decided to not argue further. at the end the only reasonable solution was an upgrade to ford s-max diesel which i have to pay extra for. And apparently, this only sensible choice is also an automatic car (more additional cost). this is my 2nd time having to face the same predicament with car rental company in europe. My first experience was via a different online agent. To avoid such scheme to continue, i would strongly suggest that autoeurope make it very clear during the selection of the vehicle on the exact model and specs that are being offered. Car companies shall honor the commitment and if they fail to do that, an upgrade (not downgrade) must be offered at no additional cost to the customer. Otherwise, any booking done on autoeurope is just a joke. Customers would have to settle for bad deals upon arrival. Its a scam that should not happen in Europe. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 8

MUNICH, DE - Reviewed by SANTA - 16 December 2019

" good service "

" The seller was very kind and confused me, not to mention that he had added full insurance and Austrian entry vignettes. It is not allowed! "

Value for Money: 2
Efficiency of Counter Staff: 2
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by IOAN BOGDAN - 12 December 2019

" - "

" All good. New car. 20 km:) "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by NIKOLAOS - 08 December 2019

" The Skoda Fabia 1.0 is probably the cheapest option for the compact category. Also underpowered and underequiped for a long distance trip. Maybe the notice of a trans border travel produced second thoughts to the rental company. "

" Low quality of a vehicle in the certain category. Dear price for the particular rental. "

Value for Money: 6
Efficiency of Counter Staff: 5
Expediency of Drop-off: 7
Condition of the Vehicle: 8

MUNICH, DE - Reviewed by STERGOS - 21 November 2019

" Anything else was ok. "

" I booked a VW polo and have been given an Hyundai I 20. When i booked it it was clear i booked the vw polo and it wasn't written "or similar". Very disappointed about it!!! "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERLIN, DE - Reviewed by IHOR - 10 November 2019

" unexpected 2 additional charges, 1 of which haven't returned. parking for drop-off has no signs where vehicle can be parked like other rentals have "

" car booked within full insurance, but on pick up I'm said that it is not all expenses. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 1
Condition of the Vehicle: 7

MUNICH, DE - Reviewed by MIHAI - 06 November 2019

" Car was not a car even if new. Very bad quality. "

" New Skoda Fabia but with me inside it was not driving rather walking. Gear shifting makes sounds. PS not very good at all. "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

MUNICH, DE - Reviewed by MARWAN - 13 October 2019

" Wonderful "

" I like and I wish to book my car same thing and same place "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by JOHN - 11 October 2019

" The pick up and drop off were ok. The only problem was that nobody explained anything to us how the car worked and what to look for and be careful. The manual was in German. The most important thing that they should have told us was that we had to top up the AD BLU not just the diesel!!!!!! After 10 days driving , we were on our way to Munich airport from Innsbuck . We stopped at a parking for a break and the car did not start when we wanted to continue our journey to the airport!! I called for help, was told that being a weekend it will take long around 1 and a half hour to 2 hours. Ok we waited, in the meantime we were asking english speaking people who were stopping to help us understand what could be wrong with our car and from the symbols they explained to us that we need to add this liquid called AD BLU. Someone very helpful went to buy for us from a petrol station and we solved the car problem ourselves. We lost nearly 4 hours at this stop and arrived at Munich airport just in time for our flight!!! The conclusion....NEVER AGAIN BUCHBINDERS. wITH A LITTLE TIME FROM THEIR PART WHEN WE WERE GIVEN THE CAR, WE COULD HAVE AVOIDED THIS INCONVENIENCE!!! WE RISKED LOOSING OUR FLIGHTS WITH VERY SERIOUS CONSEQUENCES(because of personal health issues) AND ALOT OF EXTRA EXPENSES FOR NOTHING!!!!!!!!!!! "

" The pick up and drop off were ok. The only problem was that nobody explained anything to us how the car worked and what to look for and be careful. The manual was in German. The most important thing that they should have told us was that we had to top up the AD BLU not just the diesel!!!!!! After 10 days driving , we were on our way to Munich airport from Innsbuck . We stopped at a parking for a break and the car did not start when we wanted to continue our journey to the airport!! I called for help, was told that being a weekend it will take long around 1 and a half hour to 2 hours. Ok we waited, in the meantime we were asking english speaking people who were stopping to help us understand what could be wrong with our car and from the symbols they explained to us that we need to add this liquid called AD BLU. Someone very helpful went to buy for us from a petrol station and we solved the car problem ourselves. We lost nearly 4 hours at this stop and arrived at Munich airport just in time for our flight!!! The conclusion....NEVER AGAIN BUCHBINDERS. wITH A LITTLE TIME FROM THEIR PART WHEN WE WERE GIVEN THE CAR, WE COULD HAVE AVOIDED THIS INCONVENIENCE!!! WE RISKED LOOSING OUR FLIGHTS WITH VERY SERIOUS CONSEQUENCES(because of personal health issues) AND ALOT OF EXTRA EXPENSES FOR NOTHING!!!!!!!!!!! "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by VIVEK - 05 October 2019

" Apart from the time consuming pick up and drop off everything else was good. "

" The pick up at the counter took us more than an hour because according to them there was a mismatch of rate. It got difficult to explain. Also the drop off details like some card in the grey folder wasn't there to open the parking gate. It took us an hour after making several failed calls to the call centre. Eventually we downloaded the parking space app and we figured it out ourselves. "

Value for Money: 6
Efficiency of Counter Staff: 4
Expediency of Drop-off: 1
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by FOO YINE - 30 September 2019

" Ease of booking and it offers really good promotion and discounts in relation to additional driver etc. "

" We have booked a BMW 2 series active tourer or similar car. But upon arrival, we were instead offered a Ford Transit Connect (a van like vehicle). It was mentioned as an upgrade to our booking, but we have booked the BMW for the brand of the vehicle and 4x4 drive capabilities. The company should have listed all the "other similar" vehicles on the page to ensure that the customers know what they might get if the first booked option is sold out on the day of collection. However, the counter staffs were rather helpful in changing the vehicle for us to Ford Galaxy. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 9

MUNICH, DE - Reviewed by DANIEL - 21 September 2019

" Auto Europe was an easy to use and understand website. Other websites made it difficult to figure out what I was actually paying for (CDW waiver for example). I'll use Auto Europe again "

" I arrived a few hours after my scheduled pick up time in Munich. I was told I had to pay 15 EUR to reopen my reservation since "the car was already gone" (I now think this was just a bad excuse to get an up charge out of me -- there were many car's like the one I rented in the garage). They said that whenever the reservation is through a third part they only keep the car for 1 hour even though I prepaid. When it came to returning the car in Berlin, we called the customer service line to ask about the after hours return process. The person laughed at us and said essentially "I don't know what to tell you, you park the car". Turns out it's a little more complicated than that because we had to park the car on the 13th floor of a garage down the street. We had to figure out how to do it based on a sheet of instructions taped to the door of the office. The whole reason we called was to avoid having to figure this out after we were already there. The car was great, what I reserved, no complaints there. I just think customer service could use some work. "

Value for Money: 7
Efficiency of Counter Staff: 6
Expediency of Drop-off: 3
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by MICHEL - 13 September 2019

" I complained to Auto Europe on the phone ( catastrophic) and in writing on the webpage and no reaction! Its a joke I even get sent this form "

" bunch of incompetents. rental did not materialize ! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

DUSSELDORF, DE - Reviewed by IOANNIS - 07 September 2019

" Not the best experience "

" Extra fees paid on the counter. They didn't explain a lot of things to us and they wanted to just to finish with us... The drop-off experience was also a nightmare.. The man at the parking was not so polite and he didn't tell us anything "

Value for Money: 6
Efficiency of Counter Staff: 5
Expediency of Drop-off: 4
Condition of the Vehicle: 7

MUNICH, DE - Reviewed by DYLAN - 04 September 2019

" I have similar comments for AutoEurope that I have for Buchbinder. I was essentially lied to. Given a Ford Ecosport automatic instead of the BMW 3-Series manual. Then given no other option. Being that Autoeurope rents via Buchbinder, you too look like a liar and an organization of crooks. "

" I booked a BMW 3-Series, manual transmission. At pickup, I was presented with a Ford Ecosport with an automatic transmission, and told that they are in the same class because they hold the same number of people. This is absolutely unacceptable. No where on earth are a BMW 3-Series and a Ford Ecosport in the same class. I paid an extremely large amount of money for a single day reservation, only to be given no other option than to take the Ford Ecosport. I will NEVER rent with Buchbinder again. With business practices like this, it is mind blowing that Buchbinder is still in business. Buchbinder are nothing but CROOKS! "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 3
Condition of the Vehicle: 1

BERLIN, DE - Reviewed by ANDREAS - 02 September 2019

" Staff was very helpful and efficient "

" staff was very helpful and efficient "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by CSILLA BEATRIX - 27 August 2019

" We had a nice car, but we felt stiffed. "

" We ordered the car for 8:30 am, we got the confirmation for 10.00 am, as we wanted to pick up the car at 9:00 am, we could do it only by paying 20 Euro extra fee. We had debit cards with us, but it wasn't accepted. But by paying an 108 euros extra fee, it wasn't anymore problem with debit card. We had the feeling, that we have to pay extra fee anyway:( For the drop-off we didn't get any information of the drop off place. We thought that we can find the information in the hiring contract, but it wasn't any information about the drop off location. "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by STEFANOS - 21 August 2019

" Once again great! "

" The only two problems where that there was a big waiting queue to pick up the car and that two days before I have modified my booking by asking a ford focus instead of VW Polo. At the Buchbinder counter they gave me a Hyundai I20 saying that is the same category as focus. I believe we very well now that it is not the same category. and thankfully I havent seen any charge on my credit card for the upgrate to focus. However, the Hyundai was in an absolute good condition, almost brand new, and everything was perfect. The best thing was the dropp off, where the speed of the lady was excellent. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by GEETA - 21 August 2019

" Not very ahppy with the hidden charges which were not clearly mentioned on the website. You have charged us 60 euros extra for picking up the car after 11pm. Flight got delayed and that is why we reached late. It was not our mistake and tehre was no clear mention on this late pick up fees. It is very disappointing that the late pick up fee is also very high. "

" You have charged us 60 euros extra for picking up the car after 11pm. Flight got delayed and that is why we reached late. It was not our mistake and tehre was no clear mention on this late pick up fees. It is very disappointing that the late pick up fee is also very high. "

Value for Money: 7
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by HJC - 18 August 2019

" Disaster in organisation and management. "

" More than 50 minutes waiting in a queue to get my car. Inacceptable. You know in advance how many cars are rented and when pick-up will occur. 3 workplaces without staff in such condition is ridiculous. Manager chatting and walking around behind the overloaded front staff. Inacceptable. When I ask the clerk in front of me what the manager was doing, the answer was: they are working. Chatting with crossed arms doesn't look like working. A process with half a dozen of papers and all data to be key in again and again can't be efficient. All data are requested before. Why do they need to enter again everything, plus write it down on paper ?Ridiculous. I lost technically more than one hour between queuing and waiting, looking to a poor guy filling in papers. "

Value for Money: 3
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 8

HAMBURG, DE - Reviewed by TORBEN - 06 August 2019

" Everything worked well. "

" Great "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by VIKTAR - 04 August 2019

" Excellent "

" Excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUSSELDORF, DE - Reviewed by ALEXANDER - 01 August 2019

" The car categories that autoeurope promise are not in line with the categories of the rental company . Have been happy in the past with autoeurope, but seems that service quality is deteriorating "

" Car was not in good shape and not the category I booked "

Value for Money: 3
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 1

COLOGNE, DE - Reviewed by JOEL - 10 July 2019

" You should write with unmistakable text which companies refuse debit cards. "

" If you don't have a credit card (which is unusual in my country Denmark) then they force you to buy insurance to outrages prices. It's absurd and totally nonsense that you shouldn't be able to use a regular visa card for your purchases internationally. I will never use Buchbinder again. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 6
Condition of the Vehicle: 8

FRANKFURT, DE - Reviewed by ANTON - 29 June 2019

" Experience with Autoeurope excellent as usual. "

" The booking promised a Ford Focus Estate. We were given a Skoda Fabia Estate. Quite a downgrade. For 4 adults on a business trip in Germany and having to travel quite a few highway miles the Fabia struggled. Other than that everything was up to expected standards and efficiency. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by PETER - 24 June 2019

" All good! "

" The service was prompt and professional. My only concern is that the car was a very basic model, without normal driver assist features like cruise control. On the other hand, I chose them because their price was lower. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

MUNICH, DE - Reviewed by SIU FUNG - 16 June 2019

" Good "

" Good staff "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 9

FRANKFURT, DE - Reviewed by MANOUSOS - 02 May 2019

" Auto Europe is an " easy to book a car " site, without any tricky charges. We are 100% satisfied. "

" We had a very pleasant experience by hiring a car through Buchbinder. The counter lady was really helpful and the car was almost brand new! We will use again BUCHBINDER in the future. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by ROBERTS - 29 April 2019

" They charged me 46,41 EUR a week later after the rental through Charterline Fuhrpark-S 93057 Regensburg with no explanation. "

" They charged me 46,41 EUR a week later after the rental through Charterline Fuhrpark-S 93057 Regensburg with no explanation. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by ULRICH - 28 April 2019

" No experience with Auto Europe other than the booking. "

" Booking was Ford Focus or similar. I got an Opel Combo with a foreign number plate which did not fit into a garage and which was very basic. Ford Focus was not available and Buchbinder tried to give me a car with upcharge of +EUR100.00 for a Ford estate. Staff is very friendly and good. When I called to change the Opel Combo they tried to accommodate me, but again, only against an upcharge. "

Value for Money: 4
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 6

MUNICH, DE - Reviewed by JOEL - 17 April 2019

" Wonderful. Recommend them. "

" Staff went above and beyond to help us. Gave great advice and made our trip go smoothly. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUSSELDORF, DE - Reviewed by IVAN - 12 April 2019

" first time I took a car for rent. I read a lot of negative reviews about the BUCHBINDER, but I liked everything. guys, you are great! "

" not bad "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by LUKASZ - 05 April 2019

" . "

" Everything went just fine "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by ARVIND - 26 March 2019

" I am happy with the services of Auto Europe. However, the person at rthe Buchbinder should have assisted in a better way as I was not conversant with German language. "

" We had booked a MB Vito 7 seater Van for 15 days which was to be picked up from Airport and to be dropped at the airport.You can find it with my booking details.I had also mentioned about the flight details in my booking . The flight got delayed,and the moment we picked up our luggage, we went to the Buchbinder counter to pick up our van, the person at the Buchbinder counter says that my booking has been cancelled by him as I did not pick the van at the specified time. I conveyed that my flight got delayed and I have given details of my flight in my booking, he flatly fefused to listen, and told me that the booking is through Auto Europe and I am not responsible. He told he has a similar van which he can offer as a new booking directly to Buchbinder. I tried calling Auto Europe customer care telephone and I could'nt connect as it was being replied in German which I could'nt follow, which I realized a couple of days later that the it closes at 7 pm. After a couple of attempts calling Auto Europe customer care number, I found a english speaking executive who was available from 9am-1pm Monday to Friday. The executive heard to my problem and told that I deserve a total refund without any penalty after she researched and was convinced the Flight was actually delayed. The executive sent me a email mentioning about me reporting the problem and it will be followed up with Buchbinder to refund the full payment. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

COLOGNE, DE - Reviewed by HELDER - 20 March 2019

" Very intuitive and easy to use website. Whenever I need to rent a car is the website that I use. "

" This is not the first time I rent a car using Buchbinder and everything runs exactly as expected. I strongly recommend "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by SIGURDUR - 18 March 2019

" . "

" . "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by MIHAI - 11 March 2019

" Very good. "

" I need a estate car for transporting 2 persons and ski equipments. I booked Opel Astra Estate. On desk the officer offer 2 options: Opel Combo and Dacia Lodgy. I take Opel Combo ( never drove before) -was a old car absolutely not proper for my needs. I have to go back to rent office with all my luggages with me and finally the another officer gave me Skoda Fabia Estate which was very good experience. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by ANDRIY - 08 March 2019

" Good rates, good interface "

" I got a similar vehicle (KIA Sportage) in ordered class despite the same car as ordered (BMW 2-series) was on parking. I asked to change the vehicle but I got an answer that BMW 2-series is unavalable now... "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 7

MUNICH, DE - Reviewed by ANDREAS - 20 February 2019

" The bad service of the rental company reflects very badly on the whole booking experience. If there are hidden costs (EUR 20 for changing country) and attempts for paid upgrades (when they saw I was not satisfied, I was offered an SUV for EUR 50 per day extra), this affects highly the credibility of EUTOEUROPE, not just the rental company. "

" Booked a BMW 2series or similar and received a ford torneo mini van. The staff insisted it was an upgrade although the car was inferior to the one I had booked and I did not need the space. I was asked to pay EUR 20 because I was travelling to Austria - First time that this ever happens. There was no-one to receive the car at drop-off, I was asked to just leave it there. "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 5
Condition of the Vehicle: 5

MUNICH, DE - Reviewed by GABRIEL - 10 February 2019

" The car has been exactly what we expected. The pick up and the drop-off has been quite quick. Pleasant experience. "

" 4th time renting with Buchbinder. Everything went as expected. The car was in a very good condition and the whole experience has been pleasant. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by DOYEON - 09 February 2019

" I suffered inconvenience. I could not choose the method of payment for the absence of the boss of Buchbinder. And although I DID the on-line reservation selecting the most expensive option including the full coverage, I had to pay again in counter for the super-cover. The staff told me that it is not important what I had paid for in On-line. "

" Previously I sent you an e-mail as sown below. Please write in answer first for that. -------- Hi. I'm Doh-Yeon Kim who used your rent car between 1/31~2/7. As you know, the contract finished yesterday. But I got the message concerned with the additional payment. The detail is like this... [Web] 46.41(EUR) 02/07 23:21 GERMANY BUCHBIND RENT Please let me know what is it for? Why did the new charge occurred even at the time 1 day past? "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 8
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by EGON - 02 February 2019

" x "

" half an hour wait to pick up the car is too long "

Value for Money: 10
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by FRIEDHELM - 02 February 2019

" Good service "

" Only problem is that you have to go two Terminal 2 in Frankfurt to pickup and return the car "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 9

MUNICH, DE - Reviewed by IOANNIS - 30 January 2019

" Tottaly didatisfied withthe car "

" I booked a golf or similar and they gave me clio or scoda rapid. They are not simolar cars. Disappointed withe the type of car. Golf is similar to Astra or Focus not with clio. "

Value for Money: 6
Efficiency of Counter Staff: 4
Expediency of Drop-off: 7
Condition of the Vehicle: 5

MUNICH, DE - Reviewed by WILLIAM - 27 January 2019

" Glad I could go with a reliable vendor. "

" Great overall. Got me out and back in quickly. Only problem is that they didn't have the car advertised (BMW). Sometimes there were problems parking at hotels "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 9

FRANKFURT, DE - Reviewed by ANZE - 16 January 2019

" No complaints, excellent. "

" All excelent, wouldn't complain at all (but also wouldn't recommend to a friend, because I'd simply forget about the name Buchbinder). "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERLIN, DE - Reviewed by HENRY - 27 December 2018

" Very good car and very good service after the initial problem "

" Very good experience generally, though we were initially given keys to a car that was not there. The young man on the desk was very helpful and came to the car park to confirm that there was a car there the second time. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by STEPHEN - 24 December 2018

" Overall the booking process with autoeurope was simple and the excess insurance package is also good value. "

" When collecting the car from the airport desk the person at the desk was very helpful and friendly and the upgrade offered was a good deal that I accepted. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERLIN, DE - Reviewed by ABDULHAKEEM - 23 December 2018

" Its the worst car rental company ever, I suprised they reject my driving license while its complying with their conditions. My whole trip plan was destroyed!!! "

" Its the worst car rental company ever, I suprised they reject my driving license while its complying with their conditions. My whole trip plan was destroyed!!! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

FRANKFURT, DE - Reviewed by MIGUEL - 22 December 2018

" All went well, I will be using Buchbinder and Autoeurope again. "

" They were efficient despite having few people working at counter staff. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STUTTGART, DE - Reviewed by GABRIEL - 20 December 2018

" Ok. New car. Quick pick-up. 5 min return time for drop-off. Thanks. "

" it was a very good experience. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HAMBURG, DE - Reviewed by PEDRO - 13 December 2018

" I had a problem with a delay in my flight which I communicated to Autoeurope. Autoeurope did not comunica-te to buchbinder and as s result my car was not available anymore. When I called autoeurope office I was met with uncooperative and arrogant staff who were unable to find me a solution other than loose all my money and make a new booking. Utterly unacceptable "

" Buchninderdid a good job. Autoeurope was completely incompetent "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by DANIEL - 06 December 2018

" Not optimal "

" The ordered car BMW X1 wasn't ready so we got a Kuga :( "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 9
Condition of the Vehicle: 5

HAHN, DE - Reviewed by CON - 06 December 2018

" no more comments "

" Not happy with return .The vehicle had damaged when collecting and when I return same with no damage by me .I had to show the damage that was already on the vehicle It was like I had damaged the vehicle . "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 7

MUNICH, DE - Reviewed by STEFANOS - 27 November 2018

" The vehicle was in a very good condition ,but it was very slow!!! "

" it was ok. "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 7

MUNICH, DE - Reviewed by CHIN KHUAN - 25 November 2018

" Next time need to asking for the detail other than Petrol do the counter person check for the engine oil, add blue, and other scratches before we use. "

" Overall should be good but they rent us lower class instead of Mercedes and they do not check about the Add Blue condition since our booking for unlimited kilometer. But they let us to claim back the receipt for Add blue when we told them we have to top up our self. This car do not provide seat hitter. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 6
Condition of the Vehicle: 5

MUNICH, DE - Reviewed by CLAUDIU AUGUSTIN - 17 November 2018

" . "

" . "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STUTTGART, DE - Reviewed by ISTVAN - 01 November 2018

" O.K. "

" the deposit is still not returned!!! "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

MUNICH, DE - Reviewed by JULIUS - 29 October 2018

" Fine, with the above reservations. "

" We were assigned a vehicle that had issues with excessive noise and did not run smoothly. (No company representative was in the parking area on pickup or on vehicle return. ) When we returned to the counter we were told that they were "closing up" - this was at 10:30pm, with the counter "open" until 11pm by schedule - and there was only one other set of keys in the drawer. That vehicle was, fortunately, suitable. The original customer service rep was helpful, the second one was not. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 5

DUSSELDORF, DE - Reviewed by GEORGIOS - 29 October 2018

" missing INVOICE !! "

" I asked for invoice but have not been asked for data. pls send me invoice : SABIC GREECE MEPE 14 Amfitheas Avenue, 17564 Athens GREECE VAT : EL998766200 "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 5

MUNICH, DE - Reviewed by ALEXANDER - 25 October 2018

" Very handy when searching for multiple car sharing companies "

" They did not return the deposit, but 2 weeks have passed since the car was returned "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by MARTIN - 24 October 2018

" Fast and responsive. Call back, if booked car is not available. "

" Booked a VW Golf class. When I arrived they wanted to rent out an undermotized 0.9 engine car and I had to pay extra for a real Golf class from Ford which had a totally outdated fuel consumption. Scratches in the car weren't in the report and nobody was in the pick up area. When returning the car, staff was very unfriendly and I had to go to the desk again, waiting for a long while as customers were cueing. Apart from that Buchbinder blocked 1000 Euro on my credit card - much more than other rental companies. "

Value for Money: 4
Efficiency of Counter Staff: 5
Expediency of Drop-off: 2
Condition of the Vehicle: 4

STUTTGART, DE - Reviewed by IGOR - 23 October 2018

" Oben "

" Mein Auto ist kaputt gegangen und ich habe keinen ersatz gekriegt. Haben dann Problemme gehabt nach Flughafen zu kommen. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 1
Condition of the Vehicle: 1

FRANKFURT, DE - Reviewed by PARASKEVAS - 21 October 2018

" All as described except the model of the car "

" We have paid for BMW and we got am Opel. Unflexible employee on the counter "

Value for Money: 7
Efficiency of Counter Staff: 5
Expediency of Drop-off: 9
Condition of the Vehicle: 7

MUNICH, DE - Reviewed by WUTTHISAN - 13 October 2018

" Overall was a great experience with the service. "

" I made the reservation online and paid online weeks in advance. Howver, the car I reserved for was still not available. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

DUSSELDORF, DE - Reviewed by YACOV - 13 October 2018

" I have made 2 reservations with Auto Europe within one month and everything had been well done: The web reservations, the mail communication and supplier who has honored the contract. There were no damages or other claims that needed any further action. Thank you! "

" Overall good experience. A few issues to note: 1. In 2 cases card received where Ford cars instead of the ones ordered (BMW & Opel). 2. Once I have received a Dacia which was poor and has been replaced by a good Ford car (upgraded). I had to drive to Koln airport to replace the car. 3. In Dusseldorf airport where I have received the Dacia I was told that it was an upgraded car however in Koln airport another agent of the company told me it was not. 4. The Dacia car had electrical problems and maps in the navigation system of East Europe only and not Germany where I have rented it. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by EYAL - 07 October 2018

" Nothing special "

" 3 times I've rented the BMW X1 from Buchbinders and 3 times I got "a similar category car" the JEEP Ranagade. In no matter they are the same category, the Ranagede is a very weak and not in the same comfort level of the BMW. Even if they were the same category it is not likely to order 3 times one car and 3 times to get another one, unless it is a commercial scheme, they are publishing the BMW when they know they will not provide it! "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

BERLIN, DE - Reviewed by MARTINS - 27 September 2018

" Ok "

" Ok "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUSSELDORF, DE - Reviewed by YAACOV - 26 September 2018

" The receiving of the car took very long, about 45 minutes. The car was advertised as BMW but we have received a Ford. We understand now that most of the cars Buchbinder uses are Ford. The car we have received wass good ane we had no problem during this rental however with the next car we have rented from this company (Dacia) we did have problems and had to drive to the airport to replace it. The replacement car we drive now (Ford) is very good and the service was good in Cologne airport. "

" We have reserved a BMW but have received a Ford. All the test was fine "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by CHARLES - 19 September 2018

" Dizaster. I arrived 1hr late to the counter and she told us that your car is not available any more because we were 1hr late. She offered a bigger car and we had to pay another €100. We we went to collect the car we have found a mini van opel cumbo. We returned to the counter so that we have a smaller car but not help was offered. We wanted to go to the alps but with this van it was a bit of problem as the engine is too small. A lot of petrol was consumed. We are thinking that if you do not book directly with the agent and book through auto europe they do not give you the same service and "

" Dizaster. I arrived 1hr late to the counter and she told us that your car is not available any more because we were 1hr late. She offered a bigger car and we had to pay another €100. We we went to collect the car we have found a mini van opel cumbo. We returned to the counter so that we have a smaller car but not help was offered. We wanted to go to the alps but with this van it was a bit of problem as the engine is too small. A lot of petrol was consumed. We are thinking that if you do not book directly with the agent and book through auto europe they do not give you the same service and "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 1

DUSSELDORF, DE - Reviewed by SANFORD - 19 September 2018

" The booking was easy. I did not find any significant benefits or discounts from the website. It was normal and hassle free. "

" The car I rented was located in the wrong parking space on the other side of the garage. I could not find the vehicle and had to return to the counter because there was no attendant in the garage. They gave me the correct number and 45 minutes later, I was on my way. I am usually happy with Buchbinder but, this mistake caused me and hour of time and I was late for my job because of it. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 5
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by EBRAHEEM - 30 August 2018

" It was easy reservation, but car availability is not gurantied "

" 1-Initially we had to wait in line for almost 1 hour to get our car 2- at counter our ordered compact car was not available, and counter staff told us only 1 car available which is suv ( although we do not want an suv ) but we had to take it since its the only car (as he told) and we are already late for our reservations 3- car check up was on computer at counter and we had to sign the car check up at counter without accually seeing the car ( the car had damage which was marked wrong at check up card) but fortinatly when we return car the guy check system again and confirmed the car damage again 4-the car was clean and work efficintly "

Value for Money: 4
Efficiency of Counter Staff: 1
Expediency of Drop-off: 9
Condition of the Vehicle: 6

MUNICH, DE - Reviewed by JOHANNES - 29 August 2018

" As mentioned above, the insurance policies are not really clear when doing the reservation. "

" The insurance policy was not at all clear. It should be more clear from the start, that you either need to have 1000€ deposit, or 250€ deposit + 150€ additional fee. "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 9

DUSSELDORF, DE - Reviewed by NILS - 20 August 2018

" We have been using Europcar and have found their car condition and quality to be much better than we experienced with you. The service from staff was good. Also wonder why an electronic copy of contract was not acceptable? "

" Found the car to be quite dirty. An older model car also. "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 6

BERLIN, DE - Reviewed by ASHOK - 05 August 2018

" quick, competent. no problems "

" very happy "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by CAREL - 04 August 2018

" Auto Europe provided yet another good deal for us. Will continue to make use of them. "

" A good deal overall. Would have liked the vehicle advertised as my booking was made well in advance; however, the 'similar' vehicle provided was good on fuel efficiency but not as powerful which was a disappointment considering we travelled 4.2k kilometres in 2 weeks. The GPS booked and issued has not been updated with new maps and the cord was damaged which caused connection problems from time to time - not good enough for a paid service. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 7

MUNICH, DE - Reviewed by ALEXANDR - 02 August 2018

" bad car, bad provider "

" 0) didn't have the advertised car model at all as a class, that was just a bait - gave the shitty ford instead of a BMW with a typical excuse - "they are in the same class", but charged bmw's price 1) took a cross-border fee, but I didn't cross the border, still trying to get my money back 2) didn't reply to my email promptly 3) unprofessional drop-off and car pickup, I had to point out all existing dings and scratches(and there were many) which were not registered before = attempt to put it all on me on the drop-off 4) English is a problem, u have to understand german(at least) SUMMARY: budget car provider, with usual budget tricks, tried them for the first and last time. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 1
Condition of the Vehicle: 5

HAMBURG, DE - Reviewed by AMOL - 19 July 2018

" The Butchbinder staff was not cooperative and lacked knoledge. "

" The car hire company Buchbinder did not give me a vehicle. I drive in Europe with Indian license with Europecar vehicle but Buchbinder staff said you need an International license. I tried contacting you but could not get your number from my phone. Please return my money on my credit card. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

HAHN, DE - Reviewed by PAVLO - 07 July 2018

" No comment, just bad experience with Buchbinder "

" Was forced to purchase zero CDW from Buchbinder because of the card haven't been good enough for them, (in their system it is debit card). Besides the fact that the card is quite OK for AVIS or HERTZ and I have zero deductible from Autoeurope. They promised the car with GPS, but in fact, there was no GPS. "

Value for Money: 5
Efficiency of Counter Staff: 3
Expediency of Drop-off: 9
Condition of the Vehicle: 8

BERLIN, DE - Reviewed by SHAUL - 30 June 2018

" I"ll do it again. "

" It was OK. I've got an up-grade without even notice. They didn't try to ask for additional waver and explained me how the super cover works... "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

FRANKFURT, DE - Reviewed by GEORGIOS - 13 June 2018

" ./ "

" ./ "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 8

MUNICH, DE - Reviewed by ALINA ELISABETA - 13 June 2018

" Very good! "

" Very good! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUSSELDORF, DE - Reviewed by VANESSA - 24 May 2018

" all ok "

" all ok "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STUTTGART, DE - Reviewed by ALLA - 09 May 2018

" A wide range of car rental options. Very good communication (e.g. reminders with all the details sent to the mailbox). Thanks a lot! "

" - Deposit blocked on my credit card was 1200 Eur, despite the fact in the voucher it was 1000 Eur; - Local fee paid at Buchbinder desk was 20 Eur, despite the fact in the voucher it was around 18 Eur; - Buchbinder staff was very importunate while offering additional car insurance and fuel pre-payment, and she was very dissatisfied, gots almost rude when we decided not to take additional car insurance and fuel pre-payment; She mentioned few times that if there will be any new damage to the car they will charge me up to the sum of the deposit for every incident. She repeated it at least three times! And after signing all the papers and got our car, we found out there were few damages to the car, that was not mentioned in the rental agreement (e.g. broken headlight and windscreen)! We made photos of these damages and sent them to the office. No answer till now. I assume we would have a big problem while returning the car if we would not make these photos. Looks like they are trying to deceive the customer! Very unpleasant experience :-( - While the car Mercedes Vito by itself was very good: tidy enough, perfect technical state, but there was no any parking sensor or video cam, that dramatically increase the risk of damage while parking. We were lucky to not make any new damage :-) "

Value for Money: 7
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUSSELDORF, DE - Reviewed by HON - 01 May 2018

" In 13-4-2018, I notified your company that I would take the car 1 hour 15 min later. Your staff made me scare and wrote "We are informing you hereby that if we change the pick up's time of your booking as requested the new rate will apply. This is EUR 2,017.46 instead of EUR 1,141.12. Please advise us if we should change or not." It is common for any traffic delay, 1 hour 15 min will pay double. It is crazy !!!! "

" The reservation showed me the MERCEDES VITO, but actually I got VOLKSWAGEN. Higher you paid but lower product you got!!! "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 7

MUNICH, DE - Reviewed by RAZVAN - 24 April 2018

" OK for AutoEurope "

" This year Buchbinder increased deposit from 800 EUR to 2000 EUR. At the desk they are trying to sell extra insurance in order to reduce deposit. Value proposed to me was double rate of rent! "

Value for Money: 6
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 8

MUNICH, DE - Reviewed by MOHAN - 21 April 2018

" The rear shield wiper was broken when we received the car. Also, there were speckles of white paint all over the seats when it was handed over to us. There was no one to show us to our car and check the condition of the car in front of us. Nor were we able to check the car in front of an executive before picking it up. It was a nice car but dirty from the inside. "

" The rear shield wiper was broken when we received the car. Also, there were speckles of white paint all over the seats when it was handed over to us. There was no one to show us to our car and check the condition of the car in front of us. Nor were we able to check the car in front of an executive before picking it up. It was a nice car but dirty from the inside. "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 8
Condition of the Vehicle: 6

MUNICH, DE - Reviewed by NEIL - 20 April 2018

" Will they deliver car in Passat next week and will you please make sure we have gps. "

" Long wait at airport (50mins) only two staff and long queue, would not accept auto Europe insurance had to pay 1000euro deposit. "

Value for Money: 8
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BOCHUM, DE - Reviewed by FLORENTIN - 11 April 2018

" I like your customer feedback idea. "

" The car was pretty old altough in a good shape. Only the 4th speed of the fan was working, and I found out about this after pickup. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 7

FRANKFURT, DE - Reviewed by NICOS - 27 July 2017

" Was one of my experience life driving and the car was super!!! "

KARLSRUHE, DE - Reviewed by AMIT KUMAR - 25 July 2017

HAMBURG, DE - Reviewed by HAMAD - 20 July 2017

" your are dealing with too bad customer statifaction compmaies like Buchbinder You come with your family and u forced to take any cars were you paid for luxury one unfair deal "

" Very bad I payed for Mercedes 7 seats and I got ford huge car 9 seat and the reason we do not have cars so why we reserved cars ?? Bad experience and the end for me "

STUTTGART, DE - Reviewed by MARCEL - 20 July 2017

MUNICH, DE - Reviewed by KHALID - 17 July 2017

" Fast ,honest "

" Good fast service "

DUSSELDORF, DE - Reviewed by HON - 06 July 2017

" It will save time for any party for the selection or the options of different kinds of insurance for car rental. It can be done before hand via email or website. Do not spend time to sell in the customer counter since all are in rush. "

" Fine, and your staff was patient and friendly. "

MUNICH, DE - Reviewed by ONER - 24 June 2017

" Picking up the car takes 2 hours. Vito reserved transporter get. "

BERLIN, DE - Reviewed by THORSTEINN - 10 June 2017

BERLIN, DE - Reviewed by SUSAN - 06 June 2017

" Everything worked fine with the voucher from Autoeurope, the price was right too! "

" The rental of the car went smoothly until the return. There were some flecks on the backseat, which could not have come from us, since we didn't use the backseat. The person inspecting the car got angry and aggresive when we said that it was impossible the stains were from us, which was very inappropriate. We had checked the outside of the car for any possible damage, but had never thought to check inside the car. He insisted that we should have checked the inside, and that EVERYONE, ALWAYS checks that the inside of the car is clean. We then rented another car in Romania, where there were also stains in the backseat. As soon as I pointed these out to the rental agent he told me that they were responsible for cleaning inside, as it should be "

MUNICH, DE - Reviewed by VICTOR - 24 May 2017

" tres bon "

" excelent "

BERLIN, DE - Reviewed by DAMON - 22 May 2017

" Had as much power as my 1965 Volkswagen Beetle. Difficult on the Autobahn! Adequate luggage room. "

" Fine. "

MUNICH, DE - Reviewed by CHARLES - 17 May 2017

" I wish the extra fees at pick-up were clearly stated as we've been in for surprise fees now on last two car rentals with autoeurope. it should not be hidden in the fine print and more straight forward. Seems very shady. "

" Our experience with Buchbinder was ok. Picking up and dropping off quick and efficient. However, the customer service at the desk in Munich airport was atrocious. I've never met a more unhappy customer service rep. The woman could crack a smile every now and then and at least try to hide the fact that she hates life so much. "

COLOGNE, DE - Reviewed by HARALDS - 15 May 2017

" Broken and dirty car. "

MUNICH, DE - Reviewed by TANASARN - 13 May 2017

" Car and rate is OK. But I'd rent 2 cars from 2 providers and it's not specific with confirmation model. It's just similar car type, so I've a bit disappoint for both. "

" So late for release credit amount 1200 Euro. Europcar is quicker. "

MUNICH, DE - Reviewed by MARIIA - 03 May 2017

" Сначала по телефону просила помощи разобраться с BUCHBINDER, который списал франшизу и возвращать не собирался. Попадала на русскоговорящую сотрудницу, которая сказала, что сначала нужно ждать 14 рабочих дней, затем 21 рабочий день. Потом попала на англоговорящего сотрудника, и тот очень удивился, сказал, что давно должны были вернуть деньги и давно уже можно писать в BUCHBINDER. Из-за этого франшиза вернулась, подозреваю, на пару недель позже. "

" Франшизу в 1000 евро не заблокировали, а списали. Вернули через 1,5 месяца после писем с банковскими выписками. "

MAINZ, DE - Reviewed by CRYSTAL - 24 April 2017

" very easy "

" It was wonderful: easy, the workers were very friendly and helpful..including with my German. It was also quickly handled both in getting it and in bringing it back. The car itself was wonderful. I took it several KM for a whole week with no problems at all. "

MUNICH, DE - Reviewed by ELIA - 21 April 2017

" We are generally very satisfied by the offer and and information received on the voucher. "

" Having a big experience with car rentals this experience is not as good. First they refused to receive the guarantee for the ded. from the card of my wife, although it is proved that we have bought with Autoeurope the insurance to cover the deduct. They forced us to pay an additional amount of 120 Euros to buy again a new insurance cover. for the deduct. in order to accept the card of my wife. Then they pressed us to buy 8 security vests for 5 E each which we refused to do. The car we received was in perfect condition, but the front seatbelt was not working. They gave us another van which was older, not clean, and not the best choice. The lighter did not work so we had problems to use our GPS. Long quees in checkin. "

STUTTGART, DE - Reviewed by TOBIAS - 19 April 2017

" We ordered a manual Mercedes, but received a automatic Ford, therefore it was fine for us. The customer service was very good and we had no problems with the car or the rental. "

STUTTGART, DE - Reviewed by ROMAN - 06 April 2017

" Convinient to use and well-designed interface "

" Resolved a complicated rental car issue pretty fast and efficiently "

FREIBURG, DE - Reviewed by ADE - 05 April 2017

" I have booked twice with Buchbinder and I won't do it anymore. The two times, I had troubles with them. After my booking I called them to confirm everything, but when I picked up the car, all is different and eveytime, every employee says something totally different. They never know who was the one who answered the phone, etc etc. There were lies and the most employees are not willing to help or solve the issues. I wouldn't recommend it! "

DUSSELDORF, DE - Reviewed by AIKATERINI - 02 April 2017

MUNICH, DE - Reviewed by KENNETH - 22 March 2017

" My flight was delayed and Luzia Beris Auto Europe undertook to advise Buchbinder of my new arrival time and date. She failed to do this, I had to make a new rental at extra cost. Luzia promised to arrange a refund of the original reservation cost, This did not happen. I asked for a refund of the extra cost of Euro94.58 for the new rental. I received a response from Martina Rebechini which ignores the mistakes and commitments made by Luzia telling me a part refund of Euro224 would be paid instead of my entitlelment to a refund of Euro456.25. I have asked Martina to correct this and I want contact details for Auto Europe Director Niall McDevitt "

COLOGNE, DE - Reviewed by RUMEN - 16 March 2017

MUNICH, DE - Reviewed by VITALY - 03 March 2017

" There was an issue while taking a car. At first, they mistakenly gave me a key from the car with a manual transmission. Then they gave me the right key. Another issue was that assistants in the garage didn't know how to set up the child seat, so it took me about half an hour to figure out this problem. No further issues I had with this renting. "

MUNICH, DE - Reviewed by ALEXANDER - 27 February 2017

" Very good and fast! "

" Very good and fast! "

MUNICH, DE - Reviewed by RAZVAN - 22 February 2017

MUNICH, DE - Reviewed by FLORIN - 19 February 2017

MUNICH, DE - Reviewed by STAMATIOS - 09 February 2017

" The whole experience was good. Good service from auto Europe. "

" They charged us an extra amount of 80? (45? plus taxes) because we where traveling to different countries, although we had mentioned it in our reservation as we were dropping off the car in Budapest Hungary. We were only informed about the one way fee 150? while making the reservation and they put the blame on auto Europe for not giving us the right information. "

BERLIN, DE - Reviewed by ANASTASIOS - 08 February 2017

" When I arrived at Berlin airport at Buchbindung office, with a 15 minute delay because of the flight, I was told that I have to pay additional 50 euros (!) as penalty because the local office closes at 23:00 o'clock. The initial time of my booking was exactly 23:00 and I arrived at Buchbindung's office at 23:15... Of course nobody from your company has informed me about that, which was not even written in the terms (they included all possible fees, charges, penalties etc that may occur except that)! Because I had already paid for the car I was practically forced to pay the penalty, which was a bigger amount than the 40 euros I paid to rent the car!!! Therefore I request now from you the money I paid as a penalty. "

" Although it is AutoEurope's fault that I was not informed about the penalty of 50 euros, I find it irrational to pay a penalty of 50 euros for a 15 minute delay, for which I was not even responsible... "

BERLIN, DE - Reviewed by ORAN - 24 January 2017

" I did not received the Car that I was expected and show on my booking document. instead I was offer Up grade with extra cost! "

DUSSELDORF, DE - Reviewed by VLADIMIR - 14 January 2017

" did not receive information that I need to pay additional money ! "

" They charge me 60 euros for insurance, and I have already paid insurance on your website during reservation !!! Employees can be much much better ! At least, they can speak english better ! "

MUNICH, DE - Reviewed by ANDREI - 04 January 2017

" cheap company with cheap cars, you don't get the rented car never and only have 1.2 TSI engines "

HAHN, DE - Reviewed by DARIUS - 19 December 2016

" Everything is fine. New car has been provided. "

BERLIN, DE - Reviewed by AUDRONE - 13 December 2016

" car was ok, but winter tyres on fron wheal was almost useless. they should take more care about safety. "

DUSSELDORF, DE - Reviewed by KIERON - 10 December 2016

FRANKFURT, DE - Reviewed by FUAD - 20 November 2016

" Never again with BUCHBINDER . "

" Very bad experience with BUCHBINDER . Blaming me for a missing part in the trunk of the car . I don't know exactly what it is , I would advise anyone who rents car from BUCHBINDER to ask them for a checklist of the car inside out also of any accessories to make sure you don't fall in the same problem and get charged for some thing you did not DO ! "

BERLIN, DE - Reviewed by JANINA - 15 November 2016

MUNICH, DE - Reviewed by GEORGIOS - 01 November 2016

FRANKFURT, DE - Reviewed by YOON MIN - 20 October 2016

" Good company and very nice support. Thank you Auto Europe and Buchbindet "

" Lots of support and changing car when I found some warning sign on dash board. Thank you Buchbinder "

BERLIN, DE - Reviewed by NELA - 30 September 2016

" everything was OK "

" everything was OK "

MUNICH, DE - Reviewed by JOHANN - 28 September 2016

" very slow service - and we did not get the car size we booked. I we wanted the car we had booked they only had it automatic and then we would have to pay extra "

HAMBURG, DE - Reviewed by ALEKSANDRS - 27 September 2016

BERLIN, DE - Reviewed by ANAT - 20 September 2016

" We picked up the vehicle in Berlin in central Europe. And we encountered many problems: 1. From the rental agency we were sent to take the car from a parking lot in a certain location. The car was not in place. After half an hour searching the car some one came to help (Because there were another people with the same problem) We explained that we did not find the vehicle. he took the car key from us and returned after a few minutes with the vehicle that was parked elsewhere (floor different from that indicated in the chart that they gave us). 2. When we finally got the car we where told that we should urgently enter into a gas station to fill air tires because the dashboard lit bulb indicates that there is a problem in air pressure. 3. Because we did not want to waste more time we drove to a nearest gas station. a Few Km distance. Where we noticed another problem: We got the car with a half-empty tank. To sum up: the vehicle was not in a location we were told. We got a car that is not ready to ride (no air pressure in the wheels) and the gas tank was half empty. "

" We picked up the vehicle in Berlin in central Europe. And we encountered many problems: 1. From the rental agency we were sent to take the car from a parking lot in a certain location. The car was not in place. After half an hour searching the car some one came to help (Because there were another people with the same problem) We explained that we did not find the vehicle. he took the car key from us and returned after a few minutes with the vehicle that was parked elsewhere (floor different from that indicated in the chart that they gave us). 2. When we finally got the car we where told that we should urgently enter into a gas station to fill air tires because the dashboard lit bulb indicates that there is a problem in air pressure. 3. Because we did not want to waste more time we drove to a nearest gas station. a Few Km distance. Where we noticed another problem: We got the car with a half-empty tank. To sum up: the vehicle was not in a location we were told. We got a car that is not ready to ride (no air pressure in the wheels) and the gas tank was half empty. "

MUNICH, DE - Reviewed by ROBERT - 16 September 2016

" great prıces and user friendly site "

" Very good service at airport and received an upgrade .However the blocked amount on Vısa card was too hıgh and not released yet although car was returned 3 days ago "

HAHN, DE - Reviewed by GEDIMINAS - 14 September 2016

" I' m happy. "

" Good, no problem. "

FRANKFURT, DE - Reviewed by JULIA - 13 September 2016

BERLIN, DE - Reviewed by ENRICO - 28 August 2016

" Very satisfied because everything was ok and I spoke with a man knowledgeable and helpful. "

" Everything was ok and they gave me a car with GPS for free. The car was new and clean. All ok. "

MUNICH, DE - Reviewed by FILIPPO - 26 August 2016

MUNICH, DE - Reviewed by KEVIN GEOFFREY - 25 August 2016

" Thank you! "

MUNICH, DE - Reviewed by RENATO - 24 August 2016

" Superb "

" Amazing upgrade "

BERLIN, DE - Reviewed by DARIA - 24 August 2016

" They will take advantage of you no matter what, don't rent there "

MUNICH, DE - Reviewed by JUSTAS - 23 August 2016

" I've booked BMW 1 Series or similar car, but at pic up point I was offered Ford C-Max or Skoda Rapid. I don't know by what criteria's these cars were put to same category, but neither by size, class ect BMW doesn't stand together with Ford or a specially with Skoda. And main thing - I was told by Buchbinder representatives that they DON"T HAVE BMW AT ALL. It looks like misleading of the consumers and it's against EU laws/regulations. If I knew that in first place I would choose different (and cheaper) car. "

" I've booked BMW 1 Series or similar car, but at pic up point I was offered Ford C-Max or Skoda Rapid. I don't know by what criteria's these cars were put to same category, but neither by size, class ect BMW doesn't stand together with Ford or a specially with Skoda. And main thing - I was told by Buchbinder representatives that they DON"T HAVE BMW AT ALL. It looks like misleading of the consumers and it's against EU laws/regulations. If I knew that in first place I would choose different (and cheaper) car. "

KAISERSLAUTERN, DE - Reviewed by LYDIA - 22 August 2016

LUDWIGSBURG, DE - Reviewed by HOLGER - 21 August 2016

" Very easy, super cheap. Top "

" Super friendly, very flexible, top service "

MUNICH, DE - Reviewed by JOSHUA - 20 August 2016

" After more than a month I still haven"t received my ?500 deposit. I expect to be reimbursed asap! "

" After more than a month I still haven"t received my ?500 deposit. I expect to be reimbursed asap! "

MUNICH, DE - Reviewed by ANDREA - 18 August 2016

BERLIN, DE - Reviewed by ANDER - 16 August 2016

" Precio y facilidades "

" Alquilamos un Bmw o similar y nos dieron un Skoda yeti. Al devolver el coche muchas pegas y revisaron el coche como si fuera nuevo "

MUNICH, DE - Reviewed by ESTHER - 16 August 2016

" No se especifica adecuadamente en Colonia cómo dejar el coche. Es un poco lioso. "

ROSTOCK, DE - Reviewed by SASO - 14 August 2016

" The gentleman at the desk was pretty arrogant to the customer before me. He also called me only by name, even that we spoke in German where ''Siezen'' is normal attitude to the people you meet for the first time. In generally he was professional but not nice and I did not feel welcome. "

MUNICH, DE - Reviewed by WOLFGANG - 13 August 2016

" Good price. Would be good if all additional costs would be easier to see upfront. Or e.g. I made a reservation that was then cancelled because that particular rental company would not allow to cross borders and I hence had to do another reservation. "

" Good, friendly service at desk and car. "

DUSSELDORF, DE - Reviewed by ECKART - 05 August 2016

" Very happy with Auto Europe Good service, reliable, excellent price/value relation "

" For the first time I was not happy with Buchbinder; Needed to wait for more than 1 hour when picking up the car (itwas not ready) The car was very odd: Brakes damaged, 47ooo kilometers; caution lamp during the complete rental period "

BONN, DE - Reviewed by LETICIA - 02 August 2016

" When I booked the car at Auto Europe website there was nothing about the nonsense insurance that I had to pay for Bunchbinder at the pick up moment. If there was some information about it before, for sure I would have chosen another company. I almost lost my flight because I couldn`t rent the car that I had booked. "

" Bunchbinder is the worst rental company that I have tried. When I went to pick the car they wanted to hold on my credit card the nonsense amount of 800 Euros in case some accident. The card that I used for the booking was declined and I was not able to pay with a different card. They didn`t offer me a second option and I could not take the car. They didn`t help me at all and I had a flight scheduled. Also, the attendant did not speak English. That was the worst experience ever and I had to run into a different company to try to rent a car on time for my flight. "

DUSSELDORF, DE - Reviewed by VASILEIOS - 29 July 2016

" The car was dirty !!! Unbelievable to rent a car witch is dirty incide and outside all over with bugs. The employees in the parking station didn't care to deliver me the car, they just told me to take it from the parking space. Although the car was new and fully equipped. "

SINGEN, DE - Reviewed by JASMIN - 26 July 2016

HAMBURG, DE - Reviewed by MEHMET - 24 July 2016

" Super "

FRANKFURT, DE - Reviewed by SHAJI SAHADEVAN - 23 July 2016

" Good and efficient "

" Very good and they gave us a brand new car, "

HAHN, DE - Reviewed by ASSAR - 17 July 2016

" This time was everything ok. "

" The guy who gave us the keys was very helpful and made lots of jokes. I think that he was Armenian or so. Spoke very well English too. Car was clean, new and upgraded for us:) Everything was excellent. "

MUNICH, DE - Reviewed by MARCO PIETRO - 13 July 2016

MUNICH, DE - Reviewed by STANISLAV - 22 June 2016

BERLIN, DE - Reviewed by XAVIER - 22 June 2016

" nice experience! i would totally recommend it. "

" I had an upgrade so can't complain. "

BERLIN, DE - Reviewed by EREN - 21 June 2016

MUNICH, DE - Reviewed by GERALD - 17 June 2016

" Your employee Mdm Vellverde Brigitte is the perosn who helps me always in renting a car with you. without her personal help i might not have choosen Euto Europe "

" I know this branch since it is existing. Therefore I got an almost brandnew car with almost too much extras.To leanr all the extras would take you half a day "

MOENCHENGLADBACH, DE - Reviewed by STEFAN - 13 June 2016

" Sehr guter Service! 100% Verlass! Gerne wieder! :-) "

" Sehr freundliche Bedienung! Unkomplizierte Fahrzeugübernahme und Abgabe! Gerne wieder! :-) "

DUSSELDORF, DE - Reviewed by ZORAN - 04 June 2016

" Very good. Possibly different insurance packages could be discribed more in details in a way to be clear for everybody. Thank you. "

" Correct and friendly attitude by staff. New car. Easy take and drop off. "

MUNICH, DE - Reviewed by PETER - 26 May 2016

" Efficient and competitive. "

" Excellent service, brand new cars at a low cost. "

BERLIN, DE - Reviewed by ANDREA - 24 May 2016

BONN, DE - Reviewed by MEYER - 19 May 2016

" die Mitarbeiter von Auto Europe waren am Telefon sehr freundlich und hilfsbereit. Ich war froh, daß ich die Reservierung des Autos am Telefon und nicht am Computer machen konnte "

" die Mitarbeiter von der Fa. Buchbinder waren ebenfalls freundlich. Es hat alles reibungslos und schnell geklappt. "

MUNICH, DE - Reviewed by LUIGI - 18 May 2016

BERLIN, DE - Reviewed by EGIDIO - 16 May 2016

" Dark parking place wthout any reference "

DUSSELDORF, DE - Reviewed by VLADIMIR - 14 May 2016

" The Buchbinder Company and staff on reception are very friendly and competent. "

MUNICH, DE - Reviewed by SERGIY - 11 May 2016

HAHN, DE - Reviewed by MILEN - 02 May 2016

" When I arrive on the airport it was 08:05 h, I call on the phone but automatic response told me they open from "8:00" and than hang up... Last try was at 8:45 and then I catch a bus. The confirmation about my reservation come at 08:50 on my mail.. too late. I did not use a car and I was NOT refunded!. When I finally managed to speak with someone on the phone , he was really rude. Really disappointed :-( "

" I have use them once before... They did not want to see the car when return it, and after a week I received an email that there was something on the car... and it will cost me 800 EUR!!! They send me picture without any date and time after about 3 weeks after returning the car... I have send them a lot of mails and documents, but nothing! If you go to court - keep in mind the head office is on about 400km from Hahn. Next time will use any other company but never Buchbinder. (It will be cheaper to catch a taxi than rent a car from them) "

STUTTGART, DE - Reviewed by RODICA GINA - 30 April 2016

" Very useful on the phone, prior the booking, so I could chose the right supplier (I was traveling in different countries). Good advise about the insurance, so, even I had to accept the blocking of a pretty high amount for an economy car (1,000 euro), the money were released in the same day after returning the car without any damage. The drop of the car in Stuttgart airport is also very smooth and easy. A good experience over all. "

" Quick formalities at the collection of the car; good indications about how to find the car rented in the airport parking. Easy drop of and the fastest release of the amount blocked on the credit card as insurance for eventual damages "

KARLSRUHE, DE - Reviewed by KOVENDHAN - 29 April 2016

" I think everything was great with auto europe "

" The car air-conditioner had a foul smell. We were not able to use it in these hot days. "

BERLIN, DE - Reviewed by ATHANASIOS - 24 April 2016

" The only problem with my booking is that while the debit of the 800 Euros( for warranty reasons) was made immediately on the 19th of April in my credit card, 2 days after I delivered the car at Shoenefeld airport, the credit of that amount has not been made yet, notwithstanding the affirmation of Buchbinder's employee who received the car that within 24 hours the amount would be credited to my card. I hope that this problem will be settled tomorrow and it is caused mainly from the bank services and not from buchbinders's services. I will be looking forward from your answer as soon as possible. Kind Regards Valatsos Athanasios "

" The only problem with my booking is that while the debit of the 800 Euros( for warranty reasons) was made immediately on the 19th of April in my credit card, 2 days after I delivered the car at Shoenefeld airport, the credit of that amount has not been made yet, notwithstanding the affirmation of Buchbinder's employee who received the car that within 24 hours the amount would be credited to my card. I hope that this problem will be settled tomorrow and it is caused mainly from the bank services and not from buchbinders's services. I will be looking forward from your answer as soon as possible. Kind Regards Valatsos Athanasios "

BERLIN, DE - Reviewed by CINZIA - 17 April 2016

" Ottimo servizio clienti ed offerte "

" I mezzi prenotati non vengono mai rispettati nella realtà. Le "categorie" non sono quelle commerciali ma basate su caratteristiche arbitrarie ed insensate. Non vi è modo di ragionare con il personale sul posto "

MUNICH, DE - Reviewed by ANTONIO - 30 March 2016

" coche mal , valor inferior al contratado, la segunda vez que alquilo en 3 meses y no lo volvere hacer , no lo recomiendo "

HAMBURG, DE - Reviewed by CHRISTIAN - 29 March 2016

" fast, friendly and professional. "

" ok car, fair and nice staff "

STUTTGART, DE - Reviewed by STEVAN - 20 March 2016

" Fantastc service! "

" Fast and great service, nice car "

MUNICH, DE - Reviewed by GERARDO - 02 March 2016

BERLIN, DE - Reviewed by JAIME - 01 March 2016

" Dear Sirs Number of my reserve EU10263112 I hereby urgently participate discrimination that I am being subject in relation to Buchbinder. As you can see the history, already rented several vehicles from Auto Europe, and as you know never had a problem with anything. Last February 25th, after making the reservation with Auto Europe, I go to berlin to be able to pick up the car, my astonishment when the person who answered me, Julia Herrmann, said that insurance has been said by Auto Europe that was not 15 euros per day, and that my credit card was no good, and he he asked if I was Syrian? Realy ???? Julia Herrmann did not want to deliver the car after more than an hour, that when I had to go back to Portugal, here's my astonishment whe "

" Julia Herrmann he told me that alternatively could block my card 150€ that she return in the end of the contract, and we need to make a payment of 128.56 €, with the option to take the car with a full tank, and deliver on empty as possible. These 128.56€, already included 25€ daily of the insurance, now, to take the car, the 15€ per day, and my credit card was no good??? and 25€ per day of my card is already good? When i go to pick up the car in the par, was filled with advertising, as you can see in the picture that i send in attch, as of course was extremely ungrateful, rent a car in these conditions, including the lady got me confused with a refugee, and as is obvious, I felt discriminated by this, I extramente unfortunate. As had to be "

MUNICH, DE - Reviewed by TOBIAS - 22 February 2016

MUNICH, DE - Reviewed by CATALIN VIOREL - 08 February 2016