BENERENT PORTUGAL Car Rental Reviews

LISBON, PT - Reviewed by ARMAND - 03 January 2019

" Everything was ok. I recomand Benerent! "

" Very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by ALDIS - 16 September 2018

" All good "

" Need better service in airport. We wait 50 minutes.. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 10

LISBON, PT - Reviewed by JAROSLAV - 07 September 2018

" Nothing to add, everything was in order. "

" While getting the car we had to wait as they had more people for the same pick-up time. Overall everything was great. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by TOM - 07 August 2018

" Overall I was satisfied but didn't care for the checkout process. Too slow. "

" The checkout process needs to be streamlined and faster. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 5
Condition of the Vehicle: 8

LISBON, PT - Reviewed by VASILE LAURIAN - 23 July 2018

" Life is nice! "

" intersting "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 7

LISBON, PT - Reviewed by SERGIO - 25 June 2018

" In future will rent always with benerent fantastic service. "

" Very easy and fast service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by GABRIEL - 20 June 2018

" 7/10 experience "

" Uniforms lack on delivery date; toll equipment hidden "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 7

LISBON, PT - Reviewed by ANDREI - 12 July 2017

" They charge a lot for the electronic toll system, 20 eur just to have the tocken which does not include any tolls basically "

LISBON, PT - Reviewed by GERARD - 23 June 2017

" Good value for the rental we received. Information on how to connect with Benerent was unclear. The car rental is not at the airport but offsite. We stayed in Lisbon several days prior to renting the car and if we had the car rental address we could have avoided some hassle and saved some time. "

" Overall very good. Agent tried to move us away from the car we rented even though it was sitting there ready. Car was almost new and we have a very good rate locked in. When we turned it in he tried to claim damage on the bumper that he had marked as there when we picked up the car. Once he realized I was going to hold him to the sheet as marked he processed us out. Really like the car and value of the rental. "

LISBON, PT - Reviewed by OVIDIU - 26 March 2017

" The rent company Bene rent dont have a office in the airport.The chief of agency told us to speak portughese if we are in Portugal and ask for 25 euro more at the end of renting for paper work.We told them about autoeurope contract and they replay unpolite like we let you here and dont transfer to the airport and you will lose the airplane if you dont pay more. I want 25 euro back. I make a complain to the european consumer rights agency. "

" Very bad "

LISBON, PT - Reviewed by PETER - 09 January 2017

" Easy to work with. "

" Seemed to take longer than most to get through the rental process. "

LISBON, PT - Reviewed by JAMES - 30 December 2016

" I hd to return my rental one day early, becayuse my wife became sick, and was frustrated to learn that i would not receive credir for on unused day!!!!!! i do not ubderstand, I should only pay for waht I used!!! Als I did not read in contract that refunds would not be given for unused rental days. Please advise!!!!!! "

LISBON, PT - Reviewed by MATTI - 28 September 2016

" Unlike stated fuel policy was not full/full. We received the car with half tank of fuel and was instructed to return it he same way. Otherwise service was excellent, no waiting and easy pickup and drop off. "

LISBON, PT - Reviewed by BOGDAN IONUT - 22 August 2016

" missing the full insurance to be bought via AutoEurope and I was forced to buy from the rent a car company. "

" if you have a full insurance everything is cool. "

LISBON, PT - Reviewed by VALENTIN CRISTIAN - 16 August 2016

" I booked a car for one week from BENERENT, VW Polo or similar and received a Fiat Punto with 45 000 km on board. I called the people at BENERENT when we arrived at the meeting point in the airport, and someoane came for us in 10 minutes and took us to the car (5 min trip from the airport). At the reception everything was ok, the car was inspected properly and I hit the road. During the rental the car behaved well and I have not encountered any problems. At the return, the car was checked and then they took us back to the airport. Although I chose renting with ZERO EXCESS, they block on the card the amount of 600 EUR which was unlocked 2-3 days after the return of the car. "

LISBON, PT - Reviewed by ALESSANDRO - 26 July 2016

" I would want auto europa, not benerent. "

LISBON, PT - Reviewed by LASZLO - 22 July 2016

" I would not say that I am too satisfied with their support! If you have an issue abroad it can be really upsetting to explain it to a couple of different people and then they just put you through to another (European) support line in Germany where the line is so bad and SILENT (every time I called!) that you have to find some really silent place to hear at least a word! Finally they could not help me too much with the rent-a-car company either but at least arranged another car (within the confines of a new contract of course). The price for the first car has still not been reimbursed! "

" One of the WORST experiences I have ever had! The lady at the gas station had put the wrong fuel in the car! After calling Benerent they told ME to take care of it with the insurance! I had to arrange MYSELF the whole assistance that THEIR car could be towed away to THEIR mechanic, on the phone where nobody wants to speak english! The only help we had got came from the gas station crew! As soon as you have a problem YOU CAN FORGET ABOUT ANY SUPPORT from Benerent! We had FULL INSURANCE btw, called Super Peace of Mind (SPM) saying that it covers this reparation as well! The next day as we visited them personally they had already changed their mind!!! We have lost 2 days of our holidays and also the whole locked amount on our card! NEVER AGAIN "

LISBON, PT - Reviewed by MATTHEW - 23 June 2016

" Can't believe Auto Europe switched us from a known company, Avis, to Benerent, a bare bones seemingly fly--night operation, in order to make sure our car had air conditioning. Our first really bad experience in 25 years. But it was bad. "

" Over an hour late at pick-up. Nonbody answered the phone in first 2 attempts. Had to walk 10 minutes to get car. Nobody there at scheduled return time, gate locked, 20 minutes late - again twice my calls weren't answered. This is a bare-bones operation. I would tell anyone Don't use Benerent. I don't trust it. "

LISBON, PT - Reviewed by ROUMEN - 23 June 2016

" We did not have the car at all. Benerent asked from us not only our credit card number (which is normal), but the CCV code. They did not have a POS machine at the office and acted somehow nervous when asking for our credit card details. We did't want to leave them with CCV code details, we asked them to block the deposit amount in front of us, but they refused by saying we'll do it later from our office it's "company policy". They acted suspicious, and because of not letting them write down our CCV number they refused to give us the car. We had to pay new rental from Europcar where everything was perfect - they block the deposit in front of you, nobody asks for CCV code. "

LISBON, PT - Reviewed by ROOS - 14 June 2016

" Nice help and good service. The lady informed us about the ' via verde'. "

LISBON, PT - Reviewed by ANA - 11 May 2016

" Easy and user friendly "

" More economical because they have no office. Very good, easy, fast. "