Auto Europe
- North America
- Central America
AVIS GERMANY CUSTOMER REVIEWS
- 7.3
- 7.4
- 8.7
- 8.2
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
AVIS GERMANY Car Rental Reviews
Average Rating for Avis :
FRANKFURT, DE - Reviewed by JAMES - 07 May 2025
" Very negative interaction with the Avis agent who has apparently attempted to steal and cheat us (see comment above). I booked through Auto Europe and presented a fully pre-paid voucher including all insurance, fees, etc. Upon arrival, the agent at the Frankfurt airport informed us they had NO cars for us and we would need to wait TWO HOURS. I then informed the Avis agent we would walk across to the Auto Europe rental desk and request they try to book us with another rental company. The Avis agent then informed us (in very poor, hard to understand English) he had one car he could provide for an additional 80 Euros. Our group discussed this and accepted his offer. After taking my I.D. and credit card (for the 80 Euros payment), he turned the computer screen to me, showed an enlarged, zoom-in signature box (zoom did not show any support text), and told me in initial, then, repeated this to show another signature box). I requested to see the documents I was signing in English and was told by the agent this was not available. I asked him what I was signing and he said,"for the 80 Euros charge." I signed and initialed believing and with the understanding I was ONLY agreeing to pay an additional 80 Euros over the 581 Euros on my pre-paid Auto Europe voucher (which I had previously presented and provided). I was given the car keys and directions to the car. The following day I received an email from Avis with PDF documents attached showing a credit of only 461 Euros for my pre-paid Auto Europe voucher AND an additional 861 Euros charge for upgrades and options I did NOT request or approve. "
" I booked through Auto Europe and presented a fully pre-paid voucher including all insurance, fees, etc. Upon arrival, the agent at the Frankfurt airport informed us they had NO cars for us and we would need to wait TWO HOURS. I then informed the Avis agent we would walk across to the Auto Europe rental desk and request they try to book us with another rental company. The Avis agent then informed us (in very poor, hard to understand English) he had one car he could provide for an additional 80 Euros. Our group discussed this and accepted his offer. After taking my I.D. and credit card (for the 80 Euros payment), he turned the computer screen to me, showed an enlarged, zoom-in signature box (zoom did not show any support text), and told me in initial, then, repeated this to show another signature box). I requested to see the documents I was signing in English and was told by the agent this was not available. I asked him what I was signing and he said,"for the 80 Euros charge." I signed and initialed believing and with the understanding I was ONLY agreeing to pay an additional 80 Euros over the 581 Euros on my pre-paid Auto Europe voucher (which I had previously presented and provided). I was given the car keys and directions to the car. The following day I received an email from Avis with PDF documents attached showing a credit of only 461 Euros for my pre-paid Auto Europe voucher AND an additional 861 Euros charge for upgrades and options I did NOT request or approve. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by ANASTASIOS - 20 April 2025
" Easy to book "
" Friendly staff, quick process "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by VAL - 28 December 2024
" Great experience "
" I had an issue with a bad flat tire during my rental. It took some doing but Avis replaced my rental car. Everything worked out fine. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by HAROLD - 12 October 2024
" Worked out very well. Everything was as expected. "
" Expedient and on spot. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DORTMUND, DE - Reviewed by IVANCHO - 26 August 2024
" All right "
" Everything fine "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by IOAKEIM - 01 August 2024
" . "
" . "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
COLOGNE, DE - Reviewed by RYAN - 20 July 2024
" No respose "
" I tried to raise a claim and noone contacted me "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 8
FRANKFURT, DE - Reviewed by KWOK SING - 11 June 2024
" User friendly app "
" I booked a Mercedes Vito but was given a VW Caddy a smaller car which made the whole 23-day journey a bad experience. 6 adults, 6 large luggage's and several hand baggages, the VW was almost impossible to handle. "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 9
COLOGNE, DE - Reviewed by VICKY - 02 May 2024
" Best price "
" Quick and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by KONSTADINOS - 28 March 2024
" Good "
" Good "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by ANN - 09 January 2024
" Normally I have had a very good experience with AutoEurope. This time it did not go so well and is still being dealt with. A shame to have to deal with a mess after a lovely holiday. "
" When I returned the vehicle I was confronted with a different amount due than expected. I was charged for gas, plus a few other items that I had not agreed to. In addition, Avis did not have the correct amount of prepayment that I had made. When collecting the vehicle, I did add additional insurance and the desk agent said that was all I would have to pay for on return. I was shown no figures and told to sign on the screen that it was all ok. Unfortunately it was not. There was no one at the desk in the airport when we returned the car, and no one the next day when we were departing the area. Even though the sign and contract said the location was open. I am in contact with Avis customer service but they have not agreed to refund me the entire amount overcharged. I have never had this experience before. I've used AutoEurope for many years now in multiple locations in the USA and Europe. I will think twice about choosing Avis in Germany for my next rental. A shame to have to deal with a mess after a lovely holiday. "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 4 Condition of the Vehicle: 9
MUNICH, DE - Reviewed by NICOLAS - 02 October 2023
" Horrible experience. Poor service from Avis. They said their system was the problem. And for Autoeurope, still waiting my refund. "
" Car wasn't available when we went to the agency. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MUNICH, DE - Reviewed by ABDULKARIM - 21 June 2023
" Easy communication. Trustable Web site. Very helpful staff "
" Quick process. New car. Quick drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by MARIUS - 19 June 2023
" horrible "
" i still dont understand, why i was charged extra 204eur "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FRANKFURT, DE - Reviewed by LIVIA - 15 June 2023
" None "
" None "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
STUTTGART, DE - Reviewed by JOHAR - 17 May 2023
" Staff at Avis very detailed in explaining, courteous and friendly "
" Abis is always very professional "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BREMEN, DE - Reviewed by PAUL - 05 May 2023
" Will not use Avis again "
" Counter closed at 18:00 despite taking my reservation for 18:00 pick-up. As an airport collection this was unacceptable for a Saturday. Sunday waited 45 minutes for counter to be manned. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 8
FRANKFURT, DE - Reviewed by TEEMU - 29 March 2023
" The price was good. Your office in Germany was supposed to open at 9am, but we reach them 1130am. "
" We tried to extend our rental period. We were unable to reach anybody on sunday. Very bad experience! "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 9
DORTMUND, DE - Reviewed by EVTIM - 25 March 2023
" Was OK "
" Was OK "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by SADI - 15 March 2023
" Unfortunately, after making this reservation on February 17th, my car rental experience was disgusting. "
" I had reserved a Mercedes c200 class vehicle, full size type. When I went to the office, I was told that there was no vehicle. The vehicle they gave me was SUV class, BMW X1. when I said that I did not accept, they told me that they did not have a vehicle as mercedes class. They said that if I paid additional money, they could give me another vehicle. I did not accept this offer, I took the vehicle they offered. When I went to the vehicle, I saw that the vehicle was 2 years old and 75000 km. The vehicle was making noise from everywhere and was very old. I will never rent a car through you or anywhere else again. Especially AVIS is a terrible car rental company. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 4 Condition of the Vehicle: 1
MUNICH, DE - Reviewed by ERIK - 25 January 2023
" Everything went smoothly. "
" The car that was given to us was not what we expected and was not very similar as well. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
FRANKFURT, DE - Reviewed by CATALIN MIHAI - 06 December 2022
" OK "
" Car was not available at the time of pick-up. Ended-up with a car that had a huge scratch on the almost all right hand side. The car had no Crit-air sticker (despite the fact that I paid extra to use it in France). "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 3
DORTMUND, DE - Reviewed by LAZAR - 01 December 2022
" everyting was inline with offered terms and conditions "
" excellent service "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HEIDELBERG, DE - Reviewed by CONNOR - 29 November 2022
" Auto Europe is amazing. The prices are incredible and the customer service is excellent! "
" Picking up and dropping off the car were incredibly straightforward and easy. The Avis staff member walked me through all the pieces of the contract and inspected the car with me for any pre-existing damage. The office is clean and the selection of cars is top notch. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HEIDELBERG, DE - Reviewed by CONNOR - 09 November 2022
" Auto Europe made renting a car much less expensive and stressful than I expected it would be. Thank you! "
" Avis was incredibly easy to navigate. The check in process was painless, my car was ready and clean, dropping off the car was super easy as well. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KIEL, DE - Reviewed by ALEXANDER - 31 October 2022
" Usually I'm very satisfied with autoeurope but just not in this case. "
" On the counter it turned out that they prepared for me the car of much lower class and with manual transmission instead of booked automatic. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by TEERAPORN - 19 October 2022
" It very good experience for using your service "
" The car condition very good and your staff very kind got information more benefit for me "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BERLIN, DE - Reviewed by TIHO - 19 October 2022
" Good selection of cars. Easy to use website. Deposit refund insurance option is great as is 7nlimited mileage and full to full "
" Inadequate car returns signage at the airport T1 P2. We, and several other hire cars circled for ages trying to find where to return cars. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by TANER - 08 October 2022
" I have shared my comments above. "
" I initialy paid 824 € but Avis calculated as if I paid 734 € and charged me on that. I rejected but Avis staff insisted that they received only 734€ so I unexpectedly had to pay the rest. Would you explain the reason of this to me? Regards. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
FRANKFURT, DE - Reviewed by PÉTUR - 30 September 2022
" Nothing wrong with Auto Europe online service. Very user friendly. "
" There was one very nice lady serving normal customers and 7 customers waiting in front of me. It took one hour to get the car. The yellow oil light in the dashboard of the car starting glowing after 50 km. After checking that there was plenty oil Avis solution was go to the nearest VW dealer and solve the problem yourself, we do not have any cars or help for you. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 3
MUNICH, DE - Reviewed by AKSHAT - 15 August 2022
" See above "
" Car was different They charged eur 700 more and now I have to spend all my time to claim it "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 7
BERLIN, DE - Reviewed by ANGELOS - 15 August 2022
" Excellent service-perfect car-good prices. "
" Perfect car . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by STANISLAV - 05 August 2022
" Experience through the site is convenient. Though I may need to contact Auto Europe for refund (because my rental was with Super Cover that implies the refund of the excess) if AVIS ultimately takes money from me for fake repairs. So will see how that goes. But I still have to try first to convince AVIS that they are wrong "
" I have returned the car exactly in the same condition as I have rented it and there were not any damage caused to it because I have driven it like my own car and definitely didn't hit anything and was not hit by anything. Several hours after it I've received an email from AVIS with some incomprehensive photos (that do not provide any evidence at all) stating that there is new damage to the car. Furthermore in my initial rental contract with them the same places with damage (if those existing little scratches even can be called with a word "damage"!) are already listed but they still stated that it is new damage after my rental. So now I need to waste my time to dispute over it because they want to take over 200 euros from me for the fake repairs. I am completely dissatisfied because I have never had any issues with previous car rentals (luckily all not with AVIS) "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 8
MUNICH, DE - Reviewed by OLEGS - 19 July 2022
" - "
" - "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by NIR - 10 July 2022
" Hope for better experience next time "
" There was a delay in our flight and we arrived at the counter about 3 hours after the original time of booking the vehicle. The representative informed us that we had already delivered the vehicles we ordered and we could get a vehicle in a lower category or wait between 3-5 hours for another vehicle to arrive. He acted with disrespect and insensitivity and ignored any request. Only after about half an hour and the intervention of another representative, suddenly found a vehicle (also in a lower category apparently) that suits our needs (4 adults with luggage). Overall, an unpleasant experience "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERLIN, DE - Reviewed by LEANDRO - 25 June 2022
" Totally recomended "
" Excelent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by MUN CHUNG - 10 May 2022
" The pick up counter staff is great. The drop off process is also good. However I am very dissatisfied on the pick up process. This process was very poorly managed when I pick up the car. "
" Sharing that the pick up counter at Frankfort Airport is poorly managed. There was a long queue which I can understand. But after I waited for half and hour in the queue, I was told I am queuing in wrong lane for premium member. I almost wanted to scream. Luckily i was served next in the correct lane. The signs and direction are not clear . There was only 2 counters staff and I saw many staff looking like the bosses watching them work. Hope "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
HANOVER, DE - Reviewed by ALEXANDER - 17 June 2021
" Amazing customer service! Friendly and fluent in English. Although I was delayed for over an hour, there were no issues, and I was given a wide selection of cars to choose from, without additional fees. No problems. "
" In general great customer service. Friendly, and fluent in English. After renting from them for years, no problems so far. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by TAMAS - 27 February 2021
" Unpleasant "
" Pick-up was ok-ish, but the return was a nightmare. They tried to blame me with door sill scratches which were obviously there earlier, but due to the darkness at pick-up area barely noticeable. Cheep way of harassing customers:-( "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 4
BERLIN, DE - Reviewed by CARMEL - 05 October 2020
" seamless as usual "
" more directions for tegel drop off perhaps; was presented with an SUV when original choice was a compact; still awaiting vehicle return clearance mail; "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by ROBERT - 28 September 2020
" I wish I had a more thorough explanation of coverage so I could have researched my credit cards for coverage. I think there would have been a much greater value if I was informed. Thank you! "
" 1. I still do not know the total paid for the vehicle due to the explanation that autoeurope insurance didn't cover us operators in the vehicle. I just paid for full coverage. 2. There was no person working in the garage, two blocks away, to demonstrate the vehicle. The desk person just gave us a key, location of parkade and floor, and type of car explaining we will be greeted. We were not the only person trying to find an attendant. 3. The tire pressure monitor leading us to wonder if it was checked or set for us. We didn't see low tires. There was no one to explain the GPS, parking rules and window marker for parking in Germany, or anyone to check the vehicle or answer a question. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 9
KIEL, DE - Reviewed by DANIEL JESUS - 08 September 2020
" Nice. the insurance a bit confusing and generates anxiety to find the right one. "
" Nice "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
FRANKFURT, DE - Reviewed by CHRISTIAN - 29 August 2020
" Very easy to compare prices and car categories. Booking confirmation contains all necessary info. "
" The only negative point is the beaurocracy when picking up the car. Why do have to resupply my contact details, telephone number, address when all this information had already been provided at the time of booking??. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 9
MANNHEIM, DE - Reviewed by ASHOKKUMAR - 17 August 2020
" Perfect! "
" Pleasent and smooth "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by VIDAS - 17 March 2020
" EVERYTHING VERY NICE "
" EVERYTHING VERY NICE "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by OLEG - 05 March 2020
" Useful. "
" Although there was a car accident (my fault), AVIS provided a new car, even in other country, with no additional charges and I could further proceed with my travel. I really appreciated this customer oriented attitude. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
HANOVER, DE - Reviewed by NICOLAE VALENTIN - 27 February 2020
" Everything was OK, I recomand "
" New car, fuel and km politics, country border crossing and of course ... price. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by ILIA - 13 February 2020
" They replaced VW Polo which I ordered by Opel Corsa. I think Opel is worse. This is the only problem with rental. Everything except that was fine. "
" The rental agreement was very difficult to understand. There were additional charges. However the counter worker assured me there will be no additional charges except cross border fee which I was informed of. Currently I am waiting for money returning to check whether they have charged additional money. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
STUTTGART, DE - Reviewed by PRAGATHESWARAKUMAR - 29 January 2020
" Good "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by MILTIADIS - 27 January 2020
" we had a problem with the car that we rented . We tried to communicate with the Breakdown services at the first day that we took the first car ,it was very difficult . They couldn't help us ,so we had to go to Nurnberg to change cars .The car that they gave as was smaller it was difficult to travel with all the luggage's 6 persons. We are still expecting the money that we spent for the Add Blue for the first car ,and 112.22 for the change that we had with a smaler car . "
" we had a problem with the car that we rented . We tried to communicate with the Breakdown services at the first day that we took the first car ,it was very difficult . They couldn't help us ,so we had to go to Nurnberg to change cars .The car that they gave as was smaller it was difficult to travel with all the luggage's 6 persons. We are still expecting the money that we spent for the Add Blue for the first car ,and 112.22 for the change that we had with a smaler car . "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 5
MUNICH, DE - Reviewed by PETRIGI - 13 January 2020
" we had a super car - BMW 730d - I think we were upgraded, very good experience overall "
" very good contact with the stuff on the desktop, people smiling and very efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by CHUA - 12 January 2020
" great "
" very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by SHI SONG - 31 December 2019
" Auto Europe is fine, but would be good if you can screen your vendors as well. "
" Condition of Vehicle - Great Counter Staff does not go the extra miles. Maybe it's the holiday Seasons. Give vague instructions and we had a hard time finding the car in Munich. We didn't manage to find our car even after asking many people. Very very bad experience finding the car. Dropping off was easy. "
Value for Money: 7 Efficiency of Counter Staff: 2 Expediency of Drop-off: 7 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by LING CHEE - 22 December 2019
" very convenient "
" excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COLOGNE, DE - Reviewed by ÅÂAKÄ°R - 20 December 2019
" Alles was in ordnung.Das auto war neu und gross.Ich freue mich sehr um diese Erfahrung "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by NIKOLAOS - 11 December 2019
" The overall behaviour rearches the limits of fraude I had done a prepeyment of 99 eur + with autoeurope which most likely would cover all the necessary fees except for any additional obligatories -whic of course could have been indicated beforehand- The guy at the desk without explaining at the moment of car collection me charged me with a total amount of 280 something.. When i asked me why he charges me this amount when I have the voucher in hand he just told me the he would return me the amount at the car return... He didn't explain me at all what were the items he cherged me and if any of them were obligatory or optional... The result, when I returned the car with almost full tank.. Yesterday i received a receipt -which was optional!! -means that i could have not received a receipt according to the guy at the car return process- which was of course in GERMAN... in which -after reverse engineering of the amounts from the small paper "??contract??" handed me in at the beginning of the story, I realised what I call then a FRAUDE!!! Because 99 euros at initial order versus 293 plus without any explanation and agreement at the car collection desk IS A FRAUDE, in which in my perception you are both AVIS & AUTO EUROPE suspiciously implicated - Thank you "
" The overall behaviour rearches the limits of fraude I had done a prepeyment of 99 eur + with autoeurope which most likely would cover all the necessary fees except for any additional obligatories -whic of course could have been indicated beforehand- The guy at the desk without explaining at the moment of car collection me charged me with a total amount of 280 something.. When i asked me why he charges me this amount when I have the voucher in hand he just told me the he would return me the amount at the car return... He didn't explain me at all what were the items he cherged me and if any of them were obligatory or optional... The result, when I returned the car with almost full tank.. Yesterday i received a receipt -which was optional!! -means that i could have not received a receipt according to the guy at the car return process- which was of course in GERMAN... in which -after reverse engineering of the amounts from the small paper "??contract??" handed me in at the beginning of the story, I realised what I call then a FRAUDE!!! Because 99 euros at initial order versus 293 plus without any explanation and agreement at the car collection desk IS A FRAUDE, in which in my perception you are both AVIS & AUTO EUROPE suspiciously implicated - Thank you "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by COLIN - 24 November 2019
" I originally wanted to rent an Audi R8 with AvisPrestige for Germany but the service response for this was bad, and I couldnt negotiate this in time. Settled for a basic Merc. Disappointing "
" 1) counter staff insisted that a Singapore driving licence has a tonnage limit and was not sure if I could rent the car. Explained that I have never encountered this and have even rented a porsche in the past. She took a lot of time reading the booklet on driving licences. 2) Rented a Merc CLA - it did NOT come with usual USB charging points and my wifi router and handphone could not be charged whilst driving - had to buy an accessory to fit the lighter-socket in order to enable charging. 3) Merc GPS didnt work well. Many places cant locate with address keyed in - eg. from Dusseldorf to an Amsterdam address - wasnt able to locate. "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 7
FRANKFURT, DE - Reviewed by CHIYAO - 22 November 2019
" Auto Europe is a nice website to let you rent car in Europe! "
" Car modal is always unavailable! "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
FRANKFURT, DE - Reviewed by LAWRENCE - 20 November 2019
" As always Auto Europe was efficient. "
" We were charged for a scratch on the bumper that we had not made. This scratch was only visible with a magnifying glass. Very disappointing. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
COLOGNE, DE - Reviewed by ILYA - 06 November 2019
" This time it was perfect. We got hybrid car instead of benzine one. "
" We were asked whether we want more powerful car, but I wanted more economical one. So they proposed hybrid car instead of benzine one. And the car was almost new. We were happy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by KARL - 23 October 2019
" Very easy service by autoeurope "
" Booked car was not available, but replacement was adequate. A lot of scratches had to be reported before leaving with the car. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MUNICH, DE - Reviewed by VESELIN - 20 October 2019
" Everything was Ok "
" Everything was Ok "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by MARIUS - 03 October 2019
" Veey good services "
" Very good, no complains "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NUREMBERG, DE - Reviewed by KEVIN R - 23 September 2019
" No issues to date with Avis or AutoEurope w.r.t. the last rental but when there was an issue earlier this year on yet another rental, AutoEurope resolved it in an equally professional manner via their supercover insurance. Absolutely recommendable! "
" As usual all over the worls, Avis group are very courteous, professional and do not try to 'pressure' the tourist with buying extra insurance, even if the insurance is not directly with them. The cars are always never the ones you book but equivalent good ones if not even better. Highly recommended hands down. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COLOGNE, DE - Reviewed by BRIAN - 23 September 2019
" From check in to drop off everything was great. Good car, good mileage, GPS in vehicle was an added bonus. "
" Excellent from start to finish. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by CHEN - 18 September 2019
" Add guaranteed model options. "
" Ordered a Mercedes and got a Ford. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by MARK - 16 September 2019
" Good overall "
" I still have pre authorization charge on my account 2 weeks later "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by ARTEMIOS - 15 September 2019
" I have paid insurance to Auto Europe, and you didn't inform Avis, that means that i paid again for the insurance. "
" Avis did their best for me "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WUERZBURG, DE - Reviewed by BERNARD - 05 September 2019
" Even though the Ford I rented was a good car, I felt it was squirrely when I drove it over 100km/hr (all over the road). It did not hug the road as it should. All the mechanics of the car are desirable, navigation, sensors, bluetooth hookups, etc are good. "
" Even though the Ford I rented was a good car, I felt it was squirrely when I drove it over 100km/hr (all over the road). It did not hug the road as it should. All the mechanics of the car are desirable, navigation, sensors, bluetooth hookups, etc are good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by CHUN - 03 September 2019
" Auto Europe (AE) will have to work more closely with the rental companies, particularly on the terms and conditions of AE's complete cover - as it turned out in my two rentals during this holiday, neither Enterprise or Avis was aware of or recognised the cover, and "threated" me of the potential consequence for not being covered, resulting me paying for their own cover. This was not only confusing, but also caused actual economic loss to the customers. I am really unsatisfied about this. Also, I found the renting price displayed in the search results often could not be fulfilled - it simply went up within a matter of seconds. This was really annoying. "
" Pick-up of the car from the Frankfurt Central Train Station was pretty quick - the staff at the desk took my IDs and confirmed my booking. He then told me that my complete cover bought from Auto Europe was not recognised/accepted by Avis, so I would face very high charge if anything happened to my rented car. I therefore took their complete cover for the whole period of my rental. He then took my deposit and issued the key (in an unnecessary booklet containing some of the vehicle's information) to me, and very quickly (in his mechanical voice) flew through the instructions of accessing the car park and picking up the car. That was it - they did not have someone taking me to the parking to check the condition of the car with me, not even at the car park! The staff at the pick-up office did warn me of that, and said I could go downstairs in the car park to their office there, but I only found a cabin for Europcar. The staff inside told me not to simply drive away, but refused to sign on my contract for what he said. What an easy start! At the end of my rental, I returned the car to Munich Central Train Station, and was once again very much confused by the process. The car park did not have designated area for each rental company, instead, all cars went into a 1-file queue, and there were only 2-3 members of staff in casual clothes checking the cars before mine. I had to wait for a few minutes, before someone came up to me, got in the car, started it and told me everything was OK - there was no such thing as check-up! When I asked for a receipt and about the refund of my deposit, he said in half German and half English that I had to get it from the Avis office inside the Station. When I finally found their office in the Station, I was told that if the staff at the car park did not raise an issue, I was good to go, and all paperwork would follow by e-mails. How weird! It was the first time I returned a car without any paperwork, which was certainly quicker than my other return experiences, but I would not say it was better, as I left the booklet for the key in my bag, and of course the staff did not discover it from his 1-second super fast check-up. I therefore had to return to the Station in the afternoon just to return the booklet. After three days, I did not receive any e-mails about the return of my deposit as expected, but as I was still on holiday, I did not follow it up. More than two weeks after my rental ended, I finally received my invoice, which included an unknown Service Surcharge at 41.26 EUR plus 7.84 EUR VAT. It was my first time renting from Avis, and I think it may well be the last one. "
Value for Money: 2 Efficiency of Counter Staff: 10 Expediency of Drop-off: 2 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by ABDULLAH - 03 September 2019
" Overall, Excellent "
" They have clean and reliable car. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 4 Condition of the Vehicle: 10
COLOGNE, DE - Reviewed by CRAIG - 25 August 2019
" Our train arrived 5 minutes late, after the closing of the rental care shop. I called AutoEurope and they could not provide any help as they were closed until Monday, two days later. We contacted Avis, transferred to the airport shop and were rented a car for our trip. We were completely left high and dry by Auto Europe and given their policies we were afforded no refund from them for a prepaid one week rental on a car. Follow up from home has yielded us nothing. "
" Avis did what they could do to help us recover our trip after the nonperformance of AutoEurope. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BERLIN, DE - Reviewed by KIM - 15 August 2019
" Online booking service was very smooth and easy. I wanted to call and ask about returning the car later then agreed drop-off time, but UK number was silent after connecting until the call was terminated, and DE call was forwarded after I asked to speak in English and never picked up again. "
" Counter staff handled everything quickly and smoothly. The car was parked in a dark parking garage, so it wasn't convenient to check the condition of the car before driving out. There was a huge insect (moth?) within the car. Drop-off at SFX was fast once we located the correct place. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FRANKFURT, DE - Reviewed by EPAMEINONDAS - 12 August 2019
" I have used Auto Europe before and had no problems so far. I will use it again. "
" The cars are clean and in excellent condition. The staff is polite and helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by MARKKU - 08 August 2019
" very good "
" very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by A. GEOFFREY - 07 August 2019
" Very good and highly recommended "
" Experience was very good, and I was very satisfied with the vehicle. My only not so positive comment was the long wait to pick up the car since there was a very long queue at the counter. The counter agent, however, (Rita) was extremely cordial and helpful. She explained everything in detail and clearly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by TOM - 01 August 2019
" Decent prices and good rental conditions this time. Baffled by the fact that different sub websites of Auto Europe offer different pricing for the same rental. "
" Good as always. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by GERVASIUS - 01 August 2019
" I did not get the vehicle from Avis, as they couldn't use my credit card. Upon calling Auto Europe, the operator told me that I will not get full refund on my booking and charged me EUR 95.00 "
" Professional "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BREMEN, DE - Reviewed by ANTANAS - 31 July 2019
" 10 out of 10 "
" Nice car and good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by ZAR NI - 22 July 2019
" I will visit Frankfurt again next month and if possible please kindly advice how to speed up and how to member the AVIS prefer "
" We need to Q 2hrs to reach the counter and also need to wait 45 mins to get the car. Wasted almost 3 hrs at AVIS Frankfurt counter. Apart from this very convenient. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by IOANNIS - 18 July 2019
" Easy, fast and without errors. "
" The waiting line was long and the person in the counter was only pretentiously polite, and at points he was obviously ironic. He either did not know his job or he wished to harm us since he repeatedly instructed us to fill the tank with diesel instead of unleaded fuel. The child booster seat was very dirty. We spent over 15 minutes cleaning it up before allowing our child to seat on it. More importantly the AVIS employee placed the child booster seat in the car without securing it in its place making it dangerous to use. Luckily we noticed and secured it with the provided isofix clips. The car was not the one we had asked but is was nice and in excellent condition. The drop-off procedure was excellent as was the gentleman who served us at drop-off. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FRANKFURT, DE - Reviewed by CHARLES - 13 July 2019
" Wrong bay number resulted in 2 walks with luggage from central station to parking bay, losing time & convenience. Then When windscreen wipers turned on 2 days later, there were no wiper blades. Road assistance call was so tedious that i requested some common sense that resulted in my waiting for someone else to answer the phone. Road Assist directed me to a garage to buy some blades but after wasting a long time in a que there, they said they did not keep parts. By then the rain had abated & it proved easiest to risk no further rain. So although we got to our conference (through the rain, missing a necessary turn) almost an hour late, we still enjoyed the car while appreciating the rule that if something can, it will go wrong some time & so we recognise the extraordinary string of events are just a quirk of fate in our instance & won't let this experience prejudice our selection of Avis in the future "
" Wrong bay "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 5
DORTMUND, DE - Reviewed by MIODRAG - 04 July 2019
" Extremely business. For each recommendation. "
" Exceptional. Fast and quality service, a new car, has crossed only 11000 km. Everything worked great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by RAJESHWAR NATH - 22 June 2019
" Ok. "
" Fewer staff and long queues at pick-up counter needs to be resolved. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by KRISTJAN - 18 June 2019
" good "
" Unfortunately on our arriving day was unexpectedly too many clients as there was some kind of event near by. It took us more or less 1,5 hour staying in line. After quite long flight it was not that good. After all when we finally arrived to clients desk everything went pretty good. We liked that the lady did not push us with any extras, she asked basics and it was pretty nice and good. Car was also in good condition and all worked also we like that there is all day time to return a car, that is quite flexible for us, as usually we are not sure at what time we will arrive. Over all we definitely will use your services again. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by RAJESHWAR NATH - 14 June 2019
" Good. "
" Long waiting time for pick up could be avoided! "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MUNICH, DE - Reviewed by ANTHONY - 08 June 2019
" I had no trouble at all from both Avis and Auto Europe "
" Pick up and drop off very quick. Although they still have to email me the email that I have returned the car in good condition as they gave it to me. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by MICHAIL - 03 May 2019
" Everything was fine "
" Fast and easy transaction. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DORTMUND, DE - Reviewed by RODION - 01 May 2019
" car booking process easy & comfortable "
" new cars, experienced & friendly staff "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by THOMAS - 10 April 2019
" Autoeurope is competitive and reliable. I use their service since many years and always to my full satisfaction. "
" Brand new car. All went well. Some additional charges were levied at drop-off which I had to cancel by going to the counter. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by ANDREAS - 28 March 2019
" ... "
" ... "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by ACHILLEAS - 28 March 2019
" very good! One comment, It was not very clear the extra insurance I paid to you to the counter staff of Avis. I suggest that it should be written more clearly at the voucher. "
" they have promoted Mercedes Vito and gave us Peugeot van, it seems that they tried to get the deal marketing a better car. I don't think this is fair. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
FRANKFURT, DE - Reviewed by MIGUEL EDUARDO - 25 March 2019
" Thanks a lot. "
" Excellen experience in everything. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by DEMETRIOS - 19 March 2019
" Very convenient and easy. "
" Staff during pick-up was excellent and very helpful and polite. Vehicle was in excellent condition. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by PHILIPPE - 26 February 2019
" 2,5h waiting to get the keys is totally unacceptable! I will never book through AVIS again and not "
" 2,5h waiting to get the keys is totally unacceptable! I will never book through AVIS again and not recommend it to anyone. "
Value for Money: 6 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by PETROS - 07 January 2019
" The total expense was doubled at the end with hidden costs "
" Avis managed to sell us additianal insurance claiming that nothing was covered through autoeurope "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 7
HEIDELBERG, DE - Reviewed by ASHISH - 06 January 2019
" My initial booking was not confirmed until the day I needed the car. And autoeurope did not bother to inform me. I called them and cancelled the booking. I had to rebook and then everything was smooth from there onwards "
" I booked a VW polo and was upgraded to Ceat Ateca. The staff was very friendly and everything was super efficient and fast. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by FERDINANDO - 05 January 2019
" Overall great 9/10 "
" Did not receive the car I actually ordered however still satisfied. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
MUNICH, DE - Reviewed by DIMITRIOS - 17 December 2018
" No comments "
" I booked for a Mercedes and the proposed a Skoda , then a Ford Mondeo. I had to pay an extra charge in order to get a BMW. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by EVAGELOS - 10 December 2018
" The car was excactly, that i booked, in very good condition. "
" I am very satisfied with the AVIS. I faced some problems to find the excact position to Pick-up the car, and none was there to deliver the car and explain me some things for the car. When i was back, i have trouble with the charges. I'll send you a mail about this. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERLIN, DE - Reviewed by GEORGIOS - 14 November 2018
" excellent "
" excellent "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by DR. JOHANNES - 12 November 2018
" Do not offer Avis "
" Not the type of car I asked for Adjustment of seat height broken Dirty front window Wiper wash fluid just water, no additives "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 3
FRANKFURT, DE - Reviewed by ARTUR - 19 October 2018
" ... "
" Not obvious parking entrance to drop-off the car. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 1 Condition of the Vehicle: 7
NUREMBERG, DE - Reviewed by NICK - 09 October 2018
" Unless Auto Europe will act quickly and arrange the refund of the amounts incorrectly charged, there is a very low chance that we will use you services again. Regards "
" I made a booking with Auto Europe as I did many times before thereservation was made with full kasko insurance, full to full tank filling and unlimited milage. To our surprise the conditions were mixed up completely to those ordered at Auto Europe. Instead paying 68.83 Euro with a credit card charge as usual, the Avis stuff used the fact that my language knowledge was not so good and entered all kind of imaginary additions, so at the end I was charged with additional 111.29 Euros, which is 3 times the original rent amount !!! The fact that upon return of the vehicle I was asked if the tank is full which I answered positively and showed a receipt for the fuel buy, did not influence this unbelievable charged amount!!. We expect from you that you will arrange soon a credit of 111.29 Euros to the card you charged. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 8
HAMBURG, DE - Reviewed by DANIEL - 06 October 2018
" Good experience "
" This time was very good. But I sent you a feedback for the previous one and you didn't answer this. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MUNICH, DE - Reviewed by JOHN - 04 October 2018
" poor inventory "
" did not have vehicle advertised. tried to offer not equal vehicle without credit settled on a lesser vehicle available "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by BYUNG HO - 28 September 2018
" I made a reservation by expecting picking up VW golf but it was a toyota. I undestand what you meant by "golf or similar" but the car is not similar to that of golf in performance. "
" At first, AVIS had recommended Mercedes for the same drop off in PRG. so, I booked it thru other broker with confirmation. After that I found mercedes can not get into some east europe countries incl Czech from theit voucher. so, I had to cancel it. I don't undestand how they recommend a car which can not get in the country in the contract. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 5
FRANKFURT, DE - Reviewed by ROBERT - 25 September 2018
" ? "
" I have just noticed that I have been charged for; - Fuel Up Front Option being Eur 72.84 when I did not opt for it. In fact I returned the car completely full. - The base rate actually charged for the vehicle was Eur 256.61 and not Eur 200.43 as noted in your Auto Europe site. I think this is misleading and will check on this further. - The vehicle I have been given is in desperate need of a maintenance service as it vibrates big time when it exceeds 105/110 kph. In fact I had to drive it under 100 kph to be on the safe side. "
Value for Money: 3 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by FARIZ - 21 September 2018
" Not the best car rental experience. "
" Too much red tape not written clearly enough when the booking was made online. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 8
HAMBURG, DE - Reviewed by DANIEL - 18 September 2018
" see me previous comment about avis "
" We'd like to summerize our experience with AVIS between the dates: While driving from Hamburg to south Germany, a warning regarding whells was set on deshboard. We called your one of your branches, that told us to reach one of the checking points. There we've been told all is fine. During our vacation, the warnings continued to appear. We stoped several times at gas stations, checking the air. And calling the support line claimed it's because of the low tempreture. On our return from south Germany to Hamburg, still issue occurred. This time we went to FrankFurt, going from one station to another while calling your call center, until we've been told to reach the airport,where there's a replacement car. We had to wait for a few hours at the airport, because no car on our level was available. All in all, we lost precious time from our vacation, with a four year old... "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
COLOGNE, DE - Reviewed by MIROSLAV - 18 September 2018
" Auto Europe was OK during booking "
" I'm still waiting for the documents related to the 280 EUR damage charged to my credit card "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
DORTMUND, DE - Reviewed by LIVIU - 16 September 2018
" 1. GOOD price 2. Very fast response when I need support. (I ask for an invoice and in less than 20 min I receive it. WOOWW!!! "
" At drop off, there was no staff to take the car. So if something went wrong after I park the car, there is a possibilitie to be charged with a fee, even if there was not my fault. I did not received my money as a guarantee for gas, not even now. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 1 Condition of the Vehicle: 10
COLOGNE, DE - Reviewed by FRANCIS - 12 September 2018
" No complaints at all, positive experience "
" I cannot remember her name, but a Dutch female staff member at Köln Hbf was very professional and exceptionally friendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by YOUNGTACK - 12 September 2018
" be quick and easy "
" It's not nice, and the staff is arrogant and lacks explanation. "
Value for Money: 4 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 10
DORTMUND, DE - Reviewed by JOHAN DAVID - 09 September 2018
" Absolutely no comment whatsoever, this was not my first time via auto Europe that I rent at Avis Dortmund, always very professional and friendly staff which makes it a pleasure renting a car at Avis Dortmund Johan Bies "
" Fantastic staff, very client oriented good service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by FRANCESCO - 05 September 2018
" not good "
" We paid an amount online and then the receipt given to me was completely different. 206.32. They put as advanced payment 113€, but we paid 127€ to you at the moment of the rental. "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 3 Condition of the Vehicle: 7
FRANKFURT, DE - Reviewed by KYRYLO - 29 August 2018
" My wife were hospitalized so our travel was cancelled, this happens before day when we should take auto, almost all companies return money or some % of bookings, only autoeurope said that we will return nothing. Thank you, never again and will not recommend to any friend. Shame on you "
" My wife were hospitalized so our travel was cancelled, this happens before day when we should take auto, almost all companies return money or some % of bookings, only autoeurope said that we will return nothing. Thank you, never again and will not recommend to any friend. Shame on you "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MUNICH, DE - Reviewed by JORGE - 28 August 2018
" It was in general O.K "
" It was in general O.K "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by IAN - 27 August 2018
" Smooth & easy to book. Clear instructions. "
" Overall very good. Good instructions. I booked a VW Golf but got a Peugeot 380 GT which was great due to the larger size and power. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 8
DORTMUND, DE - Reviewed by BESIM - 17 August 2018
" You can improve communication specially when we pickup the car in Dortmunt the lady in charge was not plesant as need to be in communication with customer. "
" The car was not cleaned! The aditive of blue was empty and we re fuled twice! "
Value for Money: 4 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 2
MUNICH, DE - Reviewed by ASSEN - 06 August 2018
" Very likely "
" Very likely "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MEININGEN, DE - Reviewed by HAMED - 03 August 2018
" Everything was great "
" Very friendly and helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERLIN, DE - Reviewed by WILLIAM - 18 July 2018
" ok "
" ok "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COLOGNE, DE - Reviewed by RICHARD - 27 June 2018
" It was fine. "
" The car included a guidance system, but it was all in German and I wasn't able to switch to an English interface, which made using it very difficult for me. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by ABHISHEK - 15 June 2018
" Pick up was fast n efficient , the car was brand new and swanky with all the gadgets. However drop off instructions at Düsseldorf airport were not given (I had picked up the car at Frankfurt train station) . Had called up Avis thrice to find out the exact drop off location - always was connected to the IVR which only gave the Airport counter location n not the parking location for the car hand over. Finally at the Düsseldorf airport sent my wife at the Avis counterwith me waiting in the car outside to find out the exact car location . She was given a pamphlet saying P7 lot , floor 4 . However that was incorrect .it also had GPS coordinates which unfortunately could not be added in my car as the numbers did not exist in the cars GPS database. Like all rentals the drop off location GPS coordinates should be ideally be stored in the database which was not there!!!. As I landed up parking at P7 lot floor 4 which was unfortunately to my surprise not the AVIS drop off location; I was informed there would be a 100euros charge when I left the keys at the airport counter with the parking ticket , ( which they initially refused to accept), All in all extreme deficiency in service !!! Ideally I should be compensated for this drop off torture as a result of which I could have missed my flight "
" Pick up was fast n efficient , the car was brand new and swanky with all the gadgets. However drop off instructions at Düsseldorf airport were not given (I had picked up the car at Frankfurt train station) . Had called up Avis thrice to find out the exact drop off location - always was connected to the IVR which only gave the Airport counter location n not the parking location for the car hand over. Finally at the Düsseldorf airport sent my wife at the Avis counterwith me waiting in the car outside to find out the exact car location . She was given a pamphlet saying P7 lot , floor 4 . However that was incorrect .it also had GPS coordinates which unfortunately could not be added in my car as the numbers did not exist in the cars GPS database. Like all rentals the drop off location GPS coordinates should be ideally be stored in the database which was not there!!!. As I landed up parking at P7 lot floor 4 which was unfortunately to my surprise not the AVIS drop off location; I was informed there would be a 100euros charge when I left the keys at the airport counter with the parking ticket , ( which they initially refused to accept), All in all extreme deficiency in service !!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10