Auto Europe
- North America
- Central America
ALAMO PORTUGAL CUSTOMER REVIEWS
- 9.2
- 9.2
- 9.4
- 9.6
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
ALAMO BY ENT PORTUGAL Car Rental Reviews
Average Rating for ALAMO BY ENT :
PONTA DELGADA, PT - Reviewed by ANTONY - 18 September 2025
" When I booked the rental, I specified a pickup time based on our flight arrival time. But later on, the airline rescheduled our flight, so we arrived 2 hours earlier. I tried to use the autoeurope website to modify the pickup time, but it would only do that on the basis of cancelling the booking and making a fresh booking, no doubt at a higher price. This lack of flexibility means there is no advantage to using autoeurope. I get discounts from Avis and Hertz anyway, through airline partnerships, and those prices are consistently lower than autoeurope. So, I very much doubt I will use autoeurope again. "
" We were charged an additional EUR127.49 when we picked up the car. The agent said it was because we were picking up approx 2 hours earlier than originally requested, and that it was a system glitch and the amount would be refunded. But so far it hasn't been refunded. On return, the agent said the extra charge was insurance, which contradicted the pickup agent. But we already paid for insurance with autoeurope, and the pickup agent said nothing about insurance and confirmed we were fully insured. Also: the supplied voucher number from autoeurope did not work, and our rental has to be processed manually, resulting in a 30-45 minute delay getting the car. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
LISBON, PT - Reviewed by BARRY - 28 March 2025
" Very pleasant experience "
" Went smoothly and quick "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by STEPHEN - 13 March 2025
" Easy to book online,and sufficient service. "
" Always use this company when hiring in portugal.very efficient and helpful staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by MARK - 27 August 2024
" Attempted to call 5 times around 11.30pm to ensure they would wait for me as flight delayed at each time staff member hung up on me without talking! "
" Drop off at Porto airport is unorganised and limited space. Pickup at Lisbon also poor signage, unhelpful customer service staff "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 4 Condition of the Vehicle: 8
LISBON, PT - Reviewed by GALEN - 25 March 2023
" Outstanding customer service!!! Entire team was delightful and car was perfect. "
" Outstanding customer service!!! Entire team was delightful and car was perfect. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by CHRISTIAN - 17 March 2022
" friendly "
" Speedy service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by IURII - 01 March 2022
" Everything was fine "
" Everything was fine "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by PETROS - 17 February 2022
" It was an excellent option to rend a car by Alamo "
" I am very satisfied "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ELENA - 06 January 2022
" Car was good and Via Verde service very convenient, thanks for the recommendation. "
" Long waiting to pick up car and enter all details on the kiosk. Could have entered those details in advance and just double check at the kiosk. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by PAULO - 03 August 2021
" Nice "
" Nice "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by LEONARDO - 19 May 2021
" I have been using AutoEurope for years and it is always a flawless experience! Highly recommended! "
" I have been using Alamo/Enterprise for years and it is always a flawless experience! Highly recommended! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by ANDREAS - 02 February 2021
" Quick and efficiant "
" No waiting time (Corona) New car (second renter) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by ROBERT - 25 January 2021
" Always displaying the competitive prices for car hire, and the possibility to amend upto 48 hours before collection is often really useful "
" Touch Screen check-in at the service desk a bit 'clunky' - often have a problem receiving the one time code on my phone for verification. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by SIOBHAN - 31 December 2020
" Fast and easy to book or change "
" I have booked with Alamo/Guerin many times in Faro and am always very impressed with the service, staff and car. Very efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by GUY - 18 March 2020
" na "
" na "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by ANDREAS - 11 February 2020
" - friendly and effizient staff upon pick-up - clean car exept front window from inside - very fast and easy drop-off - immediate drop-off e-mail "
" - friendly and effizient staff upon pick-up - clean car exept front window from inside - very fast and easy drop-off - immediate drop-off e-mail "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LISBON, PT - Reviewed by KEITH - 05 January 2020
" Excellent "
" Excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by JOHN - 20 October 2019
" The car was very nice. I always like to book with Auto Europe because of previous good experiences. "
" Everything was fine except for the directions to the car given to us by the agent at the service desk. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADEIRA, PT - Reviewed by MARTIN - 09 October 2019
" Fiat Punto is very weak vehicle (we are noted about that when we got the car) - there is a streets with 32% of slope. There was an issue with loading the tank full of fuel - fuel level sensor showed wrong scale first and needed to drive 10 minutes to show FULL. First I thought that it is impossible to reach FULL, because the pointer arrow on the board showed one point lower than FULL when the fuel pump stopped automatically (because the tank is full). At the end everything was fine. "
" At the voucher documents there was a description that they will block a big amount of my credit card, but when I get the car on site they blocked 4 times lower amount, which is great. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by STEVE - 01 October 2019
" The entire process from end to end was smooth. "
" Staff were extremely helpful and friendly, the experience was flawless. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by MARK - 18 September 2019
" Excellent platform- great to have the super cover option "
" Very friendly and efficient Same as |Guerin "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by THEO - 16 September 2019
" See 3 above. "
" At car pick-up: 1½ hours queuing at the desk + 45mins at pick-up point. Inefficiency at pick-up point and chaos at return point. Car was ok and staff friendly, but nevertheless a frustrating experience. "
Value for Money: 2 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
FUNCHAL, PT - Reviewed by WILLIAM - 15 July 2019
" None "
" Very professional from initial contact to vehicle return. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by SUSAN - 08 July 2019
" No problems. Willing to change reservation to slightly smaller car. "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by MIINA - 03 July 2019
" Everything went very well! "
" Everything went very well and easy! "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADEIRA, PT - Reviewed by LESLIE T - 14 March 2019
" After initially wasting time changing vehicles because the first one was defective, the experience was quite good. The replacement vehicle was good and the drop off check in experience was friendly and efficient. it's just a pity it started badly.r "
" The car I was given had defective brakes and had to be collected by breakdown truck. I had to return to Madeira airport to collect a replacement vehicle and go through the paperwork process for the second time in two hours. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
FARO, PT - Reviewed by DAVID - 05 November 2018
" Overall very good. Met my expectations and no bad surprises. "
" Very good. Car was a little old (45k km) but worked fine. Staff very helpful and quick. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
FARO, PT - Reviewed by DHRUVA - 27 September 2018
" Auto Europe is good , but may be the Car Companies should be asked to send more local details of what needs to be presented at arrival like Money , additional documents etc. "
" The experience was ok , but I was asked to take Full Insurance of the car which costed 55 EUR , else I had to deposit/block 2150 EUR with my credit card for Damage which for me is too much . I had no choice but to take the insurance. Also the Toll Charges should be declared upfront so that the renter would prepare accordingly . For Toll Additional 50 EUR was blocked and I don't yet know how much Toll do I need to pay more or will something be refunded .? "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 8
LISBON, PT - Reviewed by SAUL - 24 September 2018
" My problem is not with Alamo but with Auto Europe. Your voucher - needed to pick up the car - does not state that you need a credit card. So I turned up at the pickup point and, after much deliberation, Alamo let me take the car, provided I bought a full access insurance cover from them. Had I known it, I would have brought a credit card with me on my trip. So can you please make sure that as well as in the confirmation email you state quite clearly on your voucher 'YOU MUST HAVE A CREDIT CARD' with you in order to rent the car. "
" Overall good. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by ANGELE - 24 July 2017
LISBON, PT - Reviewed by STANISLAV - 26 May 2017
" Easy clear efficient "
" Upon our arrival and car pick up we were told that we have no insurance at all. We were charged additional 150 EUR for full insurance. I realized later that we have paid the insurance twice. I do understand that the seller is motivated to sell insurance but in this particular case I find it as a purely calculated fraud. I was repeatedly told that the insurance booked over the auto Europe was not valid "
LISBON, PT - Reviewed by MATTI - 26 May 2017
" When I was at the counter, I was told that my credit card must be valid 2 months after the rental, which if was not. Even I complained that there's no mentioning of that in the contract it did not help. Luckily my wife's card was ok , so we could use it to block the deposit. Otherwise no complains, quick pick up and return. "
LISBON, PT - Reviewed by TANYO - 10 May 2017
LISBON, PT - Reviewed by KIMBERLY JO - 06 April 2017
" Booking was easy and all information is included on what one needs to know. "
" Very good customer service. No problems at car pickup/return. Friendly staff. "
LISBON, PT - Reviewed by ROBERT - 02 November 2016
" Have used a few times and have been satisfied each time. Good vehicles and good customer service at fair prices. "
" Very professional, easy take out and return - no surprises (thus far) "
FARO, PT - Reviewed by WILLIAM - 28 October 2016
" Friendly, language no barrier. Car was practically new. Quick and easy pick up and return, no waiting "
" Overall a very good service "
LISBON, PT - Reviewed by KRIS - 01 October 2016
" Two queues. One to get paper work. One to pick and inspect car. Both queues took over 30 mins. No urgency from staff. "
LISBON, PT - Reviewed by ELISABETH - 12 September 2016
" même avec une réservation,3 ou 4 heures d'attente avec un bébé pour obtenir les papiers, donc nous n'avons pas pris le véhicule à notre arrivée à l'aéroport, mais un taxi pour nous transporter jusqu'à notre maison( 40km de l'aéroport). Donc frais supplémentaires!! nous y sommes revenus le lendemain matin, et nous avons encore dû attendre au moins 3 heures jusqu'à réception du véhicule :nous avions loué 7 jours mais 1 jour perdu.Notre fils qui avait réservé une voiture par une autre compagnie de location à l'extérieur de l'aéroport n'a pas du tout attendu, quelqu'un est venu le chercher tout de suite et il a payé moins cher que nous!!!. Très mauvaise expérience, plus jamais alamo ou enterprise( même endroit) "
FARO, PT - Reviewed by ENRICO - 27 July 2016
" lack of clarity on the highway extra costs - little knowledge of foreign languages besides English - cars delivered very clean and quick service "
" lack of clarity on the highway extra costs - little knowledge of foreign languages besides English - quick service "
PORTO, PT - Reviewed by ANDREJ - 25 July 2016
" Long waiting queue, although staff is efficient. Clean car. Detailed check if everything is OK. "
LISBON, PT - Reviewed by FLORENCE - 20 July 2016
" Very good on the phone for the reservation ( in french) "
" Good expérience . I wait and check my bank report before I agree all' s ok ! Just a too long time waiting at the desk on the airport... And no book advice in the car how to manage it ! "
MADEIRA, PT - Reviewed by MIHA - 08 July 2016
" The problem is that you don't mention that the Company requires additional 100 as a fuel deposit. I didn't had enough limit on my credit card because the car excess was already approx 1170. Thus I had to pay additional 105 to the company for excess so that the excess was lowered. "
LISBON, PT - Reviewed by VITA - 30 June 2016
LISBON, PT - Reviewed by JOCELYNE - 28 June 2016
" personnel ne parlent pas français comunication difficil comprehension aussi donc je pense que l'on a payer des choses en surplus de plus 2 heures attente a aeroport alors que j'avais deja regler et il a fallut rajouter "
" ne jamais louer par internet prendre assurance car quotion plus chere "
LISBON, PT - Reviewed by ROLAND - 09 May 2016
" prise et réception rapide "
LISBON, PT - Reviewed by ARMANDO - 30 April 2016
" I was not told there woud be additional payment at the airport because of the guarantee "
" Alamo's employee asked for a caution of 1 200 euros then said our credit card Visa could not be used for this caution.So,we had to subscribe for an insurance (83,92 Euros) . They did the same for each customer. It doesn't seem very legal... "