SIXT PORTUGAL Car Rental Reviews

PONTA DELGADA, PT - Reviewed by ROMULUS - 07 September 2025

" .. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by ANTONIUS J W G - 18 June 2025

" I have often rented a car from AutoEurope, almost always without any problems "

" Drop-off was very unpleasant. They tried to make me sign for new damage to the bottom of the front bumper. The scratch that was already there would now suddenly be longer. A trap. A scam. "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 1
Condition of the Vehicle: 6

LISBON, PT - Reviewed by TIMO - 17 June 2025

" Very satisfied "

" The car was not there when we wanted to pick it up. We had to wait for about half an hour. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PORTO, PT - Reviewed by FLORIS - 15 June 2025

" Apart from the hidden cost ok "

" Wanted 200€ add insurance although i booked full cover "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 7
Condition of the Vehicle: 10

LISBON, PT - Reviewed by MICHELLE - 05 June 2025

" See comment above "

" The gas tank was filled however the dashboard dial appeared a lower or a bit below the full line...We filled up the car upon return and the dashboard gauge was the same... "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

LISBON, PT - Reviewed by BINISH - 25 May 2025

" Everything was perfect "

" Perfect "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by FREDERICO - 17 April 2025

" Renting a car with Auto Europe is really simple and streamlined. There's just one big problems which is that when you get to the check.in counter of companies like SIXT they will put you in a very difficult situation where they'll either say the Auto Europe's insurance is o good or that you still have to pay a 2400€ deposit to take the car, unless you buy another premium insurance. That's what happened to me. I had to fork out an extra 146 euros to take the car when I had already purchased Auto Europe's insurance. Given these circumstances, I would actually like to know if a refund is possible for the extra Auto Europe insurance charge. I am happy to provide any further details or documentation if needed. "

" There's a massive problem with SIXT, in my estimation. Upon arrival at the their check-in desk, I was put under significant pressure to purchase an additional premium insurance policy. Despite explaining that I was already covered through my Auto Europe booking, I was told that unless I paid for their premium insurance I'd be held accountable for any damage or accident and they would use the deposit held on my card - 2400 euros - to pay for the damage. As a result, the car ended up with two insurance policies, and the total cost of the rental increased by an additional €146. This situation was both frustrating and confusing, as I believe the initial coverage I selected should have been enough. "

Value for Money: 2
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PONTA DELGADA, PT - Reviewed by ADNAN - 07 April 2025

" Old car, brakes not working well. windscreen wiper not working well. they inforce us to buy additional insurance. and they told us they are not recognize the auto europe company insuranse "

" Old car, brakes not working well. windscreen wiper not working well. they inforce us to buy additional insurance. and they told us they are not recognize the auto europe company insuranse "

Value for Money: 1
Efficiency of Counter Staff: 2
Expediency of Drop-off: 5
Condition of the Vehicle: 1

LISBON, PT - Reviewed by DEXTER - 31 March 2025

" The company sixth was very efficient. The car was at the lot a Stated. Returned the car to the city office in lisbon. Was easy too. No car lot but parked on the street. Was esy enough. I purchased full coverage.. But full coverage of auto Europe was still not full coverage to include glass windscreen a d tires.. Which I purchased extra. Good thing as I experienced a crack in the windscreen from a rock as I was passing a truck. "

" I got the Mercedes benz as reserved. And it was brand new with only 380km on it. Was a good car. Clean. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by GUY - 25 February 2025

" a few days ago, I complained to your customer service ... not at all my issues were replied to, and moreover your lady choose the side of Sixt Porto .... honestly, i want my money back, i want compensation for the catastrophical car, i want that scammer at return to be fired ... and if you do not defend me from now on, I'll take my business else .... I have a booking for LA on 20 march and one for LV on 21 april, I will take my business elsewhere if you do not improve "

" Sixt in Portugal is complete failure. Upsellers at the counter, not allowed to decline an extra charge, car full of dents and scratches, upon return the guy tried to add damage for us, but we had pictures from at taking out. Fraudsters, scammers, upsellers, assholes "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

LISBON, PT - Reviewed by JEAN-MARC - 05 February 2025

" The problem I have is not with Sixt but with Auto Europe: 1/ I was made to wait 40 minutes at the Sixt counter because people who reserved directly with Sixt passed ahead of me even though they arrived after: your partner despises you. 2/ I selected an SUV much more expensive vehicle because AutoEurope showed it could store three suitcases. Not at all true: barely one and a half. Deceptive and misleading representations. 3/ I was made to pay 15 Euro a day for an additional driver; Sixt says the additional fees listed by Autoreurope of EUR 10 VAT included per day are totally outdated. Cost to me due to AutoEurope unreliable conditions: 45 Euros. So for me going through Autoeurope represented a loss of time, money, and getting the wrong car through an unreliable description. Thank you for your attention "

" GOOD "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADEIRA, PT - Reviewed by MIKS - 23 January 2025

" Overall, booking via AutoEurope was good "

" Very poor experience - they were very aggresive in upselling "

Value for Money: 2
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 8

LISBON, PT - Reviewed by MARIOS - 08 January 2025

" Great prices and no hidden terms or fess. "

" Very efficient Pick-Up and Drop-off. Car in good condition and not old. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by CHAIM DAVID - 30 November 2024

" completely painless and even enjoyable "

" short line at pickup, quick signing, a SIXT employer explained certain features of the car and changed the menu language to English. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by JEAN PAUL - 14 November 2024

" Smooth "

" Smooth "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADEIRA, PT - Reviewed by NUNO - 24 October 2024

" Good experience. "

" Good experience. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

LISBON, PT - Reviewed by VERENA - 14 October 2024

" Everything was perfect. "

" Everything was perfect "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by ARVYDAS - 20 September 2024

" . "

" . "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 8

FARO, PT - Reviewed by MARK - 10 September 2024

" Apart from comments above it was a seamless experience "

" Really helpful staff, decent car, suited our purposes. Only relatively minor issues were lack of washer fluid and dirty inside windscreen, rear view mirror and rear window. Sounds trivial but they were really dirty and smeared, but not apparent until after we left Sixt compound. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

PORTO, PT - Reviewed by EHUD - 03 September 2024

" excellent simple and smooth "

" excellent simple and smooth "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by KESTUTIS - 11 July 2024

" I do not understand why I was charged a fee of 16,73 euros? "

" I do not understand why I was charged a fee of 16,73 euros? "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 9

PONTA DELGADA, PT - Reviewed by ALAIN - 18 May 2024

" No comment "

" I gave a new credit card as a guarantee for the car. It was the first and only time I used it. Four days later, this credit card was used fraudulosely. The only merchant that had access to it was Sixt Office in Ponta Delgada. Someone from their office should have used it. Not nice. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PORTO, PT - Reviewed by DOMINIC - 08 May 2024

" Good experience with almost brand new car "

" Very Smooth car pickup and return, great friendly staff. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by MICHAEL - 04 May 2024

" Our only issue is that we had trouble with the Bluetooth connection and generally the electronic screen function. It would have been nice to have had instructions "

" It was an easy smooth experience. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by SIMON - 03 May 2024

" Great "

" Everything was great well done. We got a hybrid car but pity it was not charged. We did not book hybrid so its not a complaint :-) Very satisfied. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by SVEIN GEORG - 06 April 2024

" Excellent "

" Excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by BRIAN - 05 April 2024

" Overall a very good experience with Sixt "

" Very rapid delivery of car on arrival - it was a quiet time in the airport. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

LISBON, PT - Reviewed by PATRICK - 04 April 2024

" Auto Europe overhaul was great, but my experience with sixt was not as good as it was with budget "

" The drop off location was closed when I arrived at the airport and I had no instructions on what to do. I simply park the car, took a picture of the mileage and gas and look for a box to drop the keys in. I still haven't received a final receipt and I returned the car four days ago. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 1
Condition of the Vehicle: 8

FARO, PT - Reviewed by VEIT - 19 March 2024

" was ok "

" Car missed car play. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by GONCALO - 04 January 2024

" I will need to file a complaint, but I'm still waiting for the invoice, even after reaching out to Sixt. "

" I have not received a single document since I checked in, nor after check out. They want to charge me extra (above what I have agreed with AutoEurope) but I have no way to complain since I have no documents/invoices from Sixt. "

Value for Money: 1
Efficiency of Counter Staff: 2
Expediency of Drop-off: 1
Condition of the Vehicle: 5

LISBON, PT - Reviewed by GONÇALO - 13 December 2023

" All went as planned "

" On the last day of renting I didn't manage to open the roof. And renting a convertible and not been able to sus it doesn't make sense "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 7
Condition of the Vehicle: 8

LISBON, PT - Reviewed by BORIS - 10 December 2023

" Good choice, help line was there when we needed them. Highly recommend. "

" Courteous, professional, patient. Everything went smooth. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by SHANE - 28 October 2023

" N/A "

" Still awaiting my deposit of 300 to be returned. And the overall cost was very high. I paid near 900 euros including deposit for the car for a week "

Value for Money: 4
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by ROBERT - 03 October 2023

" At this point I will likely stick to a direct rental model "

" We were given a damaged and poor condition vehicle, and when taking delivery were told by Sixt that the unit had all the scratches and dents accounted for, an we needed to get going as we were blocking the exit. No one would go through the car with us. sure enough, upon return, Sixt blamed us for "new scratches". Very poor service "

Value for Money: 1
Efficiency of Counter Staff: 6
Expediency of Drop-off: 1
Condition of the Vehicle: 3

LISBON, PT - Reviewed by ROBERT - 18 September 2023

" Very positive. Good information clearly displayed on the website made it easy to make the right choice for a rental. "

" This was a very good car rental experience. The process is fairly streamlined. Most employees were very courteous. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 9

PORTO, PT - Reviewed by RON - 07 September 2023

" Auto Europe allows for me to easily shop for the best option among multiple rental companies. Every time I've used them the experience has been fantastic. "

" They made it very easy to get and return the car. The staff was efficient and very helpful. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

FUNCHAL, PT - Reviewed by ION DARIE - 25 August 2023

" Very good "

" Very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by NATHAN - 17 August 2023

" I wasn't able to rent the car due to an illness. Auto Europe would not refund me therefore I wasn't able to pick up the car but was charged for it. Needless to say, that was an incredibly frustrating experience. "

" Wasn't able to pick up the car- irrelevant. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

PORTO, PT - Reviewed by JOSÉ RODRIGO - 02 August 2023

" . "

" . "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by SUSAN - 21 June 2023

" I was amazed at the lack of gas stations enroute to the airport. There was just one about half a mile from the Faro airport "

" Picking up the car was abit disorganized. There were long lines and agents seem grumpy! The car we reserved was not available. So we were encouraged to "upgrade" which we did for a price! Anyway, I did enjoy driving the Peugeot. Returning the car was very smooth. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

LISBON, PT - Reviewed by STEFANO - 16 June 2023

" The obligation to pay for the Telepass service shoud be mentioned when renting a car in Portugal "

" It has been very unfair to oblige me to pay for the Telepass service (€ 12,55) although I never used it. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 6

LISBON, PT - Reviewed by NICHOLAS - 23 May 2023

" Fast, easy to use web site "

" They took good care of us when our car broke down on the highway. They have a customer for life. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by JOÃO - 23 May 2023

" N/A "

" N/A "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 8

PORTO, PT - Reviewed by OLAF - 16 May 2023

" The cars are generally good. This time the vehicle I got had a lot of mileage on them and quite a lot of damage. I always book with AutoEurope and get the car fully insuered by AutoEurope. Sixt doesn't like this very much. Second time I had this experience with Sixt, they are searching for a scratch or a damage. Just so they can charge me, which in the end is AutoEurpe with some BS claim. This time they thought there was a scrats on the rim of the wheel. Really? While they return guy from Sixt was trying really hard to find something, I had to go to the toilet, when I got back, he wasn't there anymore and they didn't give me any proof of return. Car are good, Service is awfull, close to scam. "

" The cars are generally good. This time the vehicle I got had a lot of mileage on them and quite a lot of damage. I always book with AutoEurope and get the car fully insuered by AutoEurope. Sixt doesn't like this very much. Second time I had this experience with Sixt, they are searching for a scratch or a damage. Just so they can charge me, which in the end is AutoEurpe with some BS claim. This time they thought there was a scrats on the rim of the wheel. Really? While they return guy from Sixt was trying really hard to find something, I had to go to the toilet, when I got back, he wasn't there anymore and they didn't give me any proof of return. Car are good, Service is awfull, close to scam. "

Value for Money: 3
Efficiency of Counter Staff: 8
Expediency of Drop-off: 1
Condition of the Vehicle: 6

FARO, PT - Reviewed by JOHANNES - 06 May 2023

" See before "

" Checking in is still a long proces for a long time client! "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by RICARDO - 20 April 2023

" Carolina e Tiago Maia foram muito simpáticos e profissionais "

" Carolina e Tiago Maia foram muito simpáticos e profissionais. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by MARTYNAS - 19 April 2023

" Experience with Auto Europe, as usual, was smooth. No complaints. "

" I was extremely pleased with Mr. Correia who was handling my pick-up reservation at Faro airport. I had troubles with my credit card (it's chip was apparently dead) but Mr Correia showed great patience and professionalism. He tried help me activate my credit card in various creative ways and showed care for me as a customer. In the end, he allowed me to even use debit card for pick-up (even though I understood that the general company policy is to stick with credit cards) to make sure that my trip with parents isn't ruined. Overall I felt extremely glad to have such caring and professional staff at Sixt. Mr. Correia, you were hero of the day for our family! "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PORTO, PT - Reviewed by BRUNO - 04 April 2023

" Cheap price, no surprises, I was well taken care of. "

" I arrived 1h late - they waited for me even though it was after closing hours. Pick up was fast and so was the drop-off. No hidden charges. The car was a bit old but it worked. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

FARO, PT - Reviewed by JOHANNES - 13 March 2023

" None "

" Still very inefficient checking in proces! "

Value for Money: 9
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PORTO, PT - Reviewed by JORGE - 09 March 2023

" I am tottaly frustred with the fact that I was scammed by sixt and possibly theres is nothing I can do. I Have some pictures taken at the time of pick up that are dodgy that also proove that we had zero light. Yet the !nem damage" pointed by sixt was a crack only possible to see on the motorway with light hiiting the front. "

" The commensts that we see on socila media about Sixt Oporto Airport are true. They are scammers. Not exagerating. I was told the car had no damages and that I could go ahead. I manage to detect 2 damages on a dark place at 9pm. As soon i got on the motorway and saw damage on the front windscreen. Sixt tell me I did it. If I did I would admit it as normal people do. I was scammed by sixt, the handover was tottaly suspicious I should have been more carefull and spotted signs like changin clerk for the handover, pointing defects and not being heard by clerks. "

Value for Money: 1
Efficiency of Counter Staff: 2
Expediency of Drop-off: 5
Condition of the Vehicle: 1

LISBON, PT - Reviewed by PAUL - 03 March 2023

" Auto Europe should stop dealing with Sixt. "

" 1. Sixt didn't honor the insurance issued by Auto Europe. 2. Sixt doesn't help resolve the bridge toll issue I had being on the wrong lane with the auto pay option. A missed EUR 2 becoming EUR 25 and on top of it they added the service fee EUR 35 to it. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by JOHANNES - 21 February 2023

" Pick up procedure can be improved!!! "

" Still a lot of admin for a client that has rented many times!! "

Value for Money: 9
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 9

LISBON, PT - Reviewed by WILLEM - 13 February 2023

" What experience?? "

" I am still waiting for the invoice that was promised to be sent 4 days ago and hasn't been received yet. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 7

LISBON, PT - Reviewed by BOYANKA - 10 February 2023

" I am very happy when book with autoeurope. "

" During the travel the sign "engine oil and service due now" appears. I call the assistant and he said to stop somewhere and buy any oil and when I return the car I will receive my money back. I asked what exactly to buy but he said to ask on the station. That's all. What a surprise. There were only women as me.. I spent 1 hour to read what I need for this car. Then wait for someone to help me. Anyway, I bought, I put 300ml. The sign appears again. On the next day I put the rest because the oil was on its minimum. I call again, the same answer. The service oil change is needed because the car is 30000km when return the car. So thanks God everything was OK. We return the car with no damages.On the desk they were really kind but said we can't give your money back because you didn't tell our VAT number. Who told me that I have to know and to say their VAT number? Why they make it so complicated? It's not just for the money. The question is principal. When someone rent a car /and pay full insurance/ he expect that those things are checked and don't have to think when you are on holiday.. What if you don't notice or you doesn't care? I still can not connect to customer service. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PORTO, PT - Reviewed by JORGE - 09 February 2023

" As usual perfect. Just a bit awkward that sixt hasnt released yet the credit car amount. "

" Everything very professional and clear. Only de credit card value is still captive even though the vehicle has been dropedd off 4days ago. SIxt were very clear onn every aspect. They gave emphasis to the fact that the supercover was given by autoeurope, and in case of activation they would decline the obligation to contact autoeurope and only liaise directly with me. Didnt tottaly enjoyed the aproach, but better to be clear than dodgy. Other than than they seem ver professional ans smart looking. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 10

LISBON, PT - Reviewed by JOÃO - 24 January 2023

" Nothing significant to comment. The thinks worked as expected and should be. "

" Nothing significant to comment. The thinks worked as expected and should be. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 7

LISBON, PT - Reviewed by AIJA - 31 October 2022

" Booking was easy "

" We received a lower class car as booked - a Nissan Qashqai instead of a Mercedes A class. "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 7

LISBON, PT - Reviewed by PETER - 05 October 2022

" Great experience! Loved the car "

" Excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by THOMAS - 30 September 2022

" Simple & easy as always! "

" A cue during pick-up because a lot of people came in during the same time and the SIXT IT system seems to have issues sometimes. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by MICHELYN - 22 August 2022

" Auto Europe staff has been excellent to deal with. Auto Europe is my go to car rental company after three rentals this year. "

" Excellent staff and process to pick up and drop off at the Porto and Lisbon airports. Very expensive car for one day but seems to be reflective of the summer 2022. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FUNCHAL, PT - Reviewed by PETR - 11 August 2022

" Everything was fine. "

" Everything was fine only the drop-off location on the airport was not easy to locate. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

PORTO, PT - Reviewed by GEMMA - 23 July 2022

" Efficient, no problems or issues "

" Competent staff at check in, no pushy sales talk, pleasant experience "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by PETR - 29 June 2022

" Everything worked, as planned. "

" Everything was good. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by MILAN - 28 June 2022

" Smooth and efficient. "

" Smooth and efficient, thank you. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by TOOMAS - 12 June 2022

" Great and very effective service "

" The staff at counter desk and drop-off point was extremely nice:)! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

LISBON, PT - Reviewed by COSMIN - 25 March 2022

" Good booking experience and customer support "

" Dirty vehicle, unpleasant smell Staff at counter provide misleading info "

Value for Money: 5
Efficiency of Counter Staff: 6
Expediency of Drop-off: 8
Condition of the Vehicle: 4

FUNCHAL, PT - Reviewed by FRANCISCO - 02 March 2022

" 5 stars! "

" 5 stars! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by OLEG - 22 February 2022

" This is my second experience with autoeurope and it was ok as before! "

" I've expected a blocking amount of 300 EUR as was provided in autoeurope proposal. I was ready to order the tolls service (usually when renting it goes with the amount to be blocked, but it was over that amount and that is well.. OK). What was NOT OK is that I was provided a prepaid full fuel tank and told that I can give the car empty and that the price will be the same as on the gas station. As a person who trusts the words and expects fair business I expected that sixt would fill the tank after my trip, denote the used fuel and refund for the unused fuel (obvious? - yes). I gave the car back with ~1/3 gas in the tank and was really disappointed to find out that this remainder is not refunded and is just a pricey present from me to sixt! I consider this "default offer" without explicitly saying that "you will not be refunded for the remainder" as an embarrassing scam. Otherwise - everything went smooth and fine. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VILAMOURA, PT - Reviewed by JOHANNES - 21 February 2022

" No info about new address SIXT in Vilamoura, so a lot of walking and calling!!! "

" In Vilamoura they moved to another address without notice! "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by RITA - 14 January 2022

" Easy to book. Good prices "

" Great value. Good car. Very efficient customer service. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

LISBON, PT - Reviewed by ANIBAL - 30 December 2021

" Muito satisfeito. Recomenda-se que em todas as viaturas seja colocada uma cópia do manual de utilizador, que tornaria mais fácil compreender algumas funções de equipamentos e também permitiria saber onde se encontram localizados alguns componentes essenciais, como ferramentas de troca de rodas, e forma de aceder à roda sobressalente ou kit de reparação. "

" Muito satisfeito. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by WALTER - 26 December 2021

" Booking via AutoEurope is easy, as always. To extend the booking, however, I get told by your agent that I would have to drive to the airport to do so, because you simply cannot do it via your system. Really, a 6hr drive because you are not able to extend a basic car rental booking? I was told that you would have to do a new booking, could not extend the existing one, and therefore my and the car's presence at the place of pick-up would be required. How silly is that, this is 2021 dear AutoEurope, not 1921. You are happy to take the money at the time of reservation, but a rather simple extension apparently is beyond you. What to say? "

" All good. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 1
Condition of the Vehicle: 8

FARO, PT - Reviewed by JAYNE - 21 December 2021

" Very satisified. "

" Very friendly staff, quick & efficient. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by PEDRO - 05 December 2021

" Very good. "

" Car was very durty on the inside. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 3

FARO, PT - Reviewed by THORVARDUR - 12 October 2021

" Our experience with Auto Europe gas always been good "

" The car had a lot of scratches when we got it. When we returned it they tried to find some more scratches and found one under the front fender that would have been impossible to see in the dark when we got the car. That was not from us but they still try to pin it on us "

Value for Money: 5
Efficiency of Counter Staff: 7
Expediency of Drop-off: 5
Condition of the Vehicle: 4

LISBON, PT - Reviewed by TONY - 17 September 2021

" couldn't be better "

" completely satisfied. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by MARGOT - 12 September 2021

" Absoluut VERMIJDEN! Ik heb een geschil over een schade met Auto Europe, hierop heb ik via rechtsbijstand een advocate die via de formele weg de zaak aanvecht. Al 6 maanden lang NEGEERT Auto Europe deze zaak volledig; na meerdere brieven, belletjes, mails etc komt er GEEN ENKELE reactie. Telefonisch de juridische afdeling bereiken is mogelijk 2 dagen per week en de reactie daar is; het ligt bij onze juridische afdeling. Inhoudelijk wordt er niet gereageerd. De enige manier om deze zaak voort te zetten is via de Europese rechter. Ik vermoed dat Auto Europe deze werkwijze vaker hanteert om claims te vermijden, immers, welke consument kan een internationale rechtszaak financieren in zo'n geschil? Onbehoorlijk, schofterig en ontzettend naar voor de normale klant. Ik ben €3500,- kwijt, door een schade die door Auto Europe vergoed zou moeten worden. Absoluut niet mee in zee gaan, als er een probleem is; is er GEEN oplossing. "

" fine. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 9

PORTO, PT - Reviewed by FLORENTINO - 22 July 2021

" Strike in Portugal, couldn't fly to Portugal, lost my money on the rental due to the 48h cancelation period, which is a joke regarding the unannounced last minute strike! Very disappointed! "

" NA "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADEIRA, PT - Reviewed by MARTIN - 15 June 2021

" X "

" Repeated upsell attemps (higher category/automatic transmission/diesel/insurance) delay the process at the counter. Office not open until arrival of last flight. "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by STIG - 17 May 2021

" Shitty car "

" Black car with non-working air-condition ?! I'm glad I did not rent it in the heat of the Algarvian summer. "

Value for Money: 1
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 1

FARO, PT - Reviewed by STIG - 29 March 2021

" First class personal service "

" First class service "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by LUKAS - 05 November 2020

" My credit card was charged TWICE for car rental. Due to error on your webiste. I contacted your support and got NO response and no help. I want my money refunded! "

" Ok "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 9

LISBON, PT - Reviewed by ROBERT - 01 November 2020

" Great Service, great selection of Rental Companies and car size across the range. Free cancellation option (T&C) very convenient. "

" Very professional service, great cars regarding the equipment level of the vehicle for the price. Not sure the car had been thoroughly cleaned with respect to C19- inside of windscreen was very dirty and greasy!! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by PETER - 16 October 2020

" When it comes to customer complaints or customer solutions, you no longer hear anything despite repeated requests. I do not find this customer-friendly and it shows your real interest in the customer. "

" When it comes to customer complaints or customer solutions, you no longer hear anything despite repeated requests. I do not find this customer-friendly and it shows your real interest in the customer. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 3
Condition of the Vehicle: 5

LISBON, PT - Reviewed by GEORGE CRISTIAN - 14 September 2020

" The Autoeurope customer support staff was very helpful "

" The company accepts payments only with credit card and only with physical card otherwise. As a first timer, I didn't know that and there is no visible disclaimer about that. I couldn't rent the car and I have lost 84€ - the total amount for that car rental. No refunds were provided. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 5

LISBON, PT - Reviewed by RAPHAEL - 09 September 2020

" The experience with Sixt was absolutely great; the experience with Auto Europe was completely unsatisfactory. When booking, the option for an extra driver was selected, however it transpired that this option was not available for the dates the car was booked for, but for ANOTHER TIME IN THE FUTURE. Always a good reminder to read the small print, but also, not to trust companies like Auto Europe. Worth mentioning that we found this so unbelievable, we contacted Auto Europe's client services by telephone when collecting the car and the client representative we spoke with was utterly rude. Never will Auto Europe be used again and definitely will be sharing this experience with everyone with the advice to beware of crooked dealings. "

" Sixt were great. Absolutely professional. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by KRISZTINA - 31 August 2020

" everything was perfect like always "

" fast and kind administration, everything was perfect and it was same as the order "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by PEDRO - 10 August 2020

" Very good experience! "

" Very positive experience. I was given a better vehicle than initially reserved. Drop off was done super efficiently. Only negative thing: there were not sufficient child seats available. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

FARO, PT - Reviewed by DAVID - 30 May 2020

" 29.05.2020 To AutoEurope Customer Service - by email Rental Voucher EU17917374-1 Dear Sir or Madam, My car rental experience this week was an absolute disaster. Please read the description below. My objective was to drive from Faro to Lisbon for a short midday speaking engagement and to return to Faro via alternate travel arrangements without the need to stay the night. By complying the instructions stated in your detailed rental voucher, the result was to completely miss my speaking engagement, incur €78.78 in additional expenses and to be unable to return to Faro the same day. I arrived at Faro airport an hour early, at 8am. I could not locate any available SIXT representatives there and so multiple phone calls were made to AutoEurope from Faro Airport seeking assistance. I was informed by AutoEurope to wait in the arrivals area at Faro Airport until 9am and a SIXT representative would arrive to collect me. When that didn't happen:- I was informed by AutoEurope to wait at the car rental shuttle stop at the airport for the SIXT shuttle. When that didn't happen:- I was informed by AutoEurope that SIXT had now been specifically informed to send a shuttle to pick me up. When that didn't happen:- I was put on hold for 24 minutes during phone call to AutoEurope while they investigated why all of the above had failed. Finally at 10:30am I was instructed by AutoEurope to take a taxi to an alternative SIXT rental location in Montenegro to collect the rental car. My problems continued in Lisbon where the rental voucher again guided me to a SIXT rental location that had been closed for some weeks and thus more unplanned expenses were incurred. These days, as you are no doubt aware, all EU mobile phone calls made within the EU are considered included minutes within the various EU mobile available phone plans. Unless of course, the number called is considered a "special" number such as 800 numbers. Your rental voucher provides many such "ordinary" phone numbers around the EU that would appear to be considered "normal" and thus no cost to call with an ordinary EU mobile phone plan. However, as you can see on the attached phone bill the number you list for AutoEurope in Portugal (+351 308 805 968) is considered "special" but without any warning form AutoEurope and thus costs €54.75 for a 24 minute call. This expense is particularly galling since it is a call that should not have been necessary to make .......but for the multiple invalid pickup directions offered by AutoEurope on this day. I think your records will show that I have been a regular and satisfied client of AutoEurope USA and AutoEurope EU for the last 20 years or so. On this occasion I would respectfully request the reimbursement of (€3.22 and €19.81 in taxi fares and €55.75 in telephone expenses). A total of €78.78. As you can imagine there are further expenses of both financial and convenience in nature caused by this experience. I am prepared to bear these costs myself. FYI When I made my online reservation with AutoEurope I selected "All Locations" for pickup location and I was offered ONLY one pickup location, Faro Airport. I would gladly have selected the Montenegro location for pick (where I eventually picked the car up) as I had taken a taxi to Faro that morning. But this location was not offered and thus bizarrely "unavailable." Please use email dhofton@aol.com for all correspondence. Yours sincerely, David Hofton "

" Please see attachment (4 pages) "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

PORTO, PT - Reviewed by HELMUT - 26 May 2020

" Fee has been returned "

" Trip canceled due to Corona Fee has been returned "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by EGBERT - 05 April 2020

" Aaa "

" I have not received the end invoice. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 8

LISBON, PT - Reviewed by RICHARD - 19 March 2020

" See above "

" Pick up was fine and efficient. However we were told we could drop off at train station and there was no sixt drop off in the train station. When we were finally able to drop it off they trumped up scratches in the windshield. I would never rent from them again. Looking at reviews for sixt we are not alone . Would reconsider auto Europe since you don't know from whom you are really renting "

Value for Money: 7
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 8

LISBON, PT - Reviewed by MARIAN - 04 March 2020

" Very good experience overall. "

" Very good experience overall. "+" I forgot my sunglasses in the car and I was able to recover them after I returned the car from checkin desk guys. "-" the evaluation of the vehicle state as "exterior heavily soiled" was over exaggerated. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by SANDY - 27 February 2020

" Overall a vert positive experience "

" They were very friendly and efficient. The car was clean, but had many minor damages on the outside. This was not a problem, just not a nice 'feeling' to use a car that looks a little beaten. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 5

LISBON, PT - Reviewed by BONNIE - 23 February 2020

" will rent through auto Europe US again as the US based customer service is exemplary. Europe based customer service on this rental was entirely unhelpful, will not be renting through your European branch again. "

" Unpleasant and frustrating experience. Lisbon counter agent at pickup was rude and unhelpful, even perhaps misleading. Did not offer via verde toll management rental and when asked specifically about it said it was not available, I'd need to just go to the post office and pay if I incurred any electronic tolls in my travels. Later discovered there was a unit in the car which responded to e-toll checkpoints. At drop off in Porto agent could not account for highly unusual behavior of colleague, said this rental is always encouraged. Also said as activation cannot take place later on in the rental I'd have to visit post office to take care of the outstanding tolls. 1 week and 3 trips to the post office later I've been unsuccessful as the tolls are not yet registering in the system leading me to believe they were indeed covered by the device and at some point my credit card will be hit with large administrative fees from Sixt. Will not be renting from Sixt again. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 5

FARO, PT - Reviewed by JOHANNES - 17 February 2020

" At the counter i was informed That auroeurope'insurance does not pay the damege of Three was no police report available!!!! Is this true? This is strange for you Will not get a police report if no other cars/persons are involved! "

" Very good but confusing regarding insurance. Are below "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by ANTHONY SIVE TONY - 31 January 2020

" i have nd was never let dobeen a regular client of AutoEurope for several years and never let down "

" very professional "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by SANDY - 31 January 2020

" Auto Europe is very efficient "

" Generally the experience was good once the process had started, but the waiting time to be served was 1 hour. This is way too much time, especially after a long flight and if you have appointments. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by ANTHONY - 27 December 2019

" Sixth are better than all the other budget car hire companies in Porto "

" Very reliable and professional "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by ZORAN - 26 December 2019

" very well, "

" very good until now, we have not received caution yet, very efficient organization. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by DIETMAR - 23 December 2019

" A very cost and time effective as well as easy to maneuver process from booking to pick-up and returning the car. "

" Contrary to the first rental we were very satisfied with this second one since everything went according to our expectation. Staff members were friendly and helpful from pick-up and especially during drop off procedures. The car, VW-Polo, was great comparable to the first one, Mitsubishi Space Car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by STEFANO - 15 December 2019

" A very good experience, overall "

" Efficient service and super quality/price "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 8

PORTO, PT - Reviewed by ESTHER - 06 December 2019

" The car was the perfect size and got decent gas mileage. Highly recommend the Via Verde toll transponder. "

" Very efficient and helpful. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

LISBON, PT - Reviewed by MIRAN - 23 November 2019

" No problem with all "

" Everything was perfect "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by GIEDRIUS - 04 November 2019

" .,., "

" .,. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 7

LISBON, PT - Reviewed by LAWRENCE JAY - 28 October 2019

" I did not get a email with my final charges from SIXT when I returned car in PORTO on Friday October 25th.  How do I find out how much I was charged? "

" I did not get a email with my final charges from SIXT when I returned car in PORTO on Friday October 25th.  How do I find out how much I was charged? "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by EGLE - 14 October 2019

" Auto Europe was just another mediator, who's value is very doubtful for me. The situation was so, that I forgot my driver's licence back home. Of course this was my fault, but modern company should have had a kind of salvation for this problem, I guess... ,,Not just to say: sorry guys, it is too late, you have lost your money. It is your problem''. So we had to make a new reservation on behalf of my husband and pay another fee. Sixt arranged that with no problem. And as I understood, if we have had booked the car directly from Sixt, we haven't lost our money (at least not all of them). So, I always will think twice and tell my friends, before booking a car from broker...I just feel robbed. "

" Sixt was just ordinary company, they provided a car for us, but their rules were just more important than client. Everything is about rules, not a human. Very sad to notice... "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 7

LISBON, PT - Reviewed by VALERIJS - 30 September 2019

" Very good choice, best of the best "

" It was our first time with Sixt and it was amazing good experience "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by ARAS - 29 September 2019

" simply super "

" everything in a good level "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADEIRA, PT - Reviewed by ZSOLT - 29 August 2019

" - "

" Everything spotless, friendly staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

PONTA DELGADA, PT - Reviewed by CARLOS - 14 August 2019

" It's not a seamless relation between autoeurope and sixt. Who will support me on this claim about child seat double charge ? "

" My booking with Auroeurope included childseat for my 9 year old and I was extra charged by sixt for 52 euros for that! Additionally they ask for additional insurance warranty. "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 7
Condition of the Vehicle: 3

LISBON, PT - Reviewed by CAMELIA FELICIA - 04 August 2019

" I'm very pleased "

" It was very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by YVES - 25 July 2019

" Booking was fine but Sixt are real crooks "

" Long waiting time to get our car which had to be washed. Then charged us a fortune for damages that we have been able to verify and which they will probably never fix. All profits for them! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 7

LISBON, PT - Reviewed by NIKITA - 18 July 2019

" 1 "

" 1 "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 8

LISBON, PT - Reviewed by ENDER - 02 July 2019

" it was ok "

" It's just that we spent about 20 minutes at the cue at the counter for pickup. Nowadays, with current available technology this should have been possible without human personnel in my opinion. Everything else was just fine. "

Value for Money: 9
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 9

FARO, PT - Reviewed by KENNETH - 02 July 2019

" if you book a grade car and the one offered is not suitable (in this case due to lack of capacity) they should be more flexible in accommodating you with a bigger car / upgrade free of charge "

" I ordered an economy car but was initially only offered a compact (Lancia I think) car that could not fit the 3 occupants, golf clubs and bag. I asked for a clio/polo (as I ordered) but told none available. As none were available I asked for an upgrade but again told that that was not possible and offered me the compact car that would not fit us!! Eventually I saw a polo coming through the valet system and went back in to the office and asked for that car which they did. it was disappointing that they were not able to upgrade me for free and that I had to walk the yard to find a solution. However I must say that once I got the car it was in good condition and the checking back process was excellent (the person was friendly and very efficiant) "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by SOTIRIOS - 11 June 2019

" Everything went smooth and as planned "

" Everything went smooth and as planned "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by CAHILL - 30 May 2019

" Sixt fraudulently charged me for a minor scratch. There is evidence all over the internet that they do this to Americans on a regular basis. I would suggest you remove Sixt as a partner for your business. "

" Sixt is the worst, most corrupt rental car company I have ever worked with. I will never rent a vehicle through them or Auto Europe every again. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

FARO, PT - Reviewed by IAN - 01 April 2019

" . "

" . "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

PORTO, PT - Reviewed by MARIO ANTONIO - 28 March 2019

" return different office : no problem and no extra cost "

" fast and good option "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 9

LISBON, PT - Reviewed by JāNIS - 25 March 2019

" The initial offer should be more clear in terms what insurance is included because the announced low price actually is not really fair as I had to pay considerably more money due to lack of any insurance and advertisement did not clearly stated that. "

" The car had a lot of scratches all around, which can be understood because of Lissabon traffic. Meanwhile, the original booking did not include any damage waivers and to secure myself of such possible damages I had to pay lot more than the original offer. At drop-off the reception person found a new scratch, although I am sure I did not have any new during my use. Because I bought the insurance I was not liable of such scratches, but the fact left a little disappointment "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 8

LISBON, PT - Reviewed by XAVIER - 11 February 2019

" Very satisfied with AutoEurope competitive prices and excellent service. Thank you. "

" It is the second time i am renting with SIXT. Very good experience again. i am pleased with the quality of the car and the service provided. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by YAVOR - 05 February 2019

" All best "

" Very nice "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by PAULO - 03 February 2019

" Auto Europe is awesome. The prices are great and I will keep coming back time and time again. I appreciate the protection and reservation. "

" Initial counter wait was very high and frustrating. The heat in the office was on blast and I was sweating like crazy. The initial attendant was very slow, tried to sell me everything even though I told him I just wanted what I paid for and was not very knowledgeable. I was pushed to take a smart car even though they had a Volkswagen, I was told it was smaller. The car's tires were low on air and there was damage on the side of the car. I told the second attendant at the garage that the last guy put me in a bad mood and he tried to salvage the situation. "

Value for Money: 8
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 5

MADEIRA, PT - Reviewed by ADEL - 03 February 2019

" Good "

" Good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PONTA DELGADA, PT - Reviewed by JOSE - 30 January 2019

" Very positive and of course I will repeat it in my next trip to the island. (my daughter lives in San Miguel). "

" My only complaint, the tank of the windshield washer was empty when I got the car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

LISBON, PT - Reviewed by VIKTOR - 11 January 2019

" Very good value, understandable web site, lot of good offer to choose from "

" Efficient and reliable company "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

LISBON, PT - Reviewed by SILVIU DANUT - 11 January 2019

" I MADE THE RIGHT DEAL WITH AUTO EUROPE ! "

" RAPID PICK UP , GOOD VEHICLE , FRIENDLY STAFF THE DROP OFF WAS LIKE I STOLE THE CAR. THE TEHNICIAN LOOK AROUND CAR (AND BELOW) SEVERAL TIMES IN ORDER TO FIND SCRATCHES AND MAKE ME GUILTY FOR THEM IN ALL MY RENTING CAR EXPERIENCE IT WAS THE FIRST TIME WHEN I SAW SUCH A BEHAVIOR. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 2
Condition of the Vehicle: 10

FARO, PT - Reviewed by TOM - 04 January 2019

" No problem with Auto Europe, always use them. "

" Very pushy at counter to sell insurance, fuel & additional driver. Despite being very clear as to what I did & didn't want he kept persisting. "

Value for Money: 10
Efficiency of Counter Staff: 4
Expediency of Drop-off: 8
Condition of the Vehicle: 6

PORTO, PT - Reviewed by ETTORE - 30 December 2018

" my overall experience is rather positive but the car had some tecnical issues. "

" my overall experience is rather positive but the car had some tecnical issues. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 4

FARO, PT - Reviewed by JESSICA - 13 December 2018

" Easy to use, no issues! "

" Everyone at Sixt was super friendly. No issues or complaints. Next time i'll remember to book insurance before hand online (as it's cheaper than in the shop). Other than that we had a perfect experience "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by FILIP - 11 December 2018

" Best deals ever. "

" good company "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by ANDREAS - 05 December 2018

" Helpful and friendly staff, no problems "

" Fast and friendly "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by VAUGHN - 04 December 2018

" It was great "

" The young man at the Sixt desk was fantastic....really helped me out. made sure I knew the way out of the airport... never had driven in a foreign country before. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by EBRAHIM - 02 December 2018

" Not bad "

" Keep the good work "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 6

FARO, PT - Reviewed by LEE - 02 December 2018

" what exactly did i pay autoeurope 50 odd pound for to then have to pay sixt another 260 odd "

" on the return of the vehichle sixt tried to accuse me of damage to the underneath of the vehicle which i didnt nor did any staff member check before i left with the car i was told i didnt need to bring back witj petrol to then be told i should have brought it back full! they have held back money from my bank account and kept my deposit i am disgusted with sixt and will be going further unless i get my money back! what exactly did i pay autoeurope 50 odd pound for then have to pay sixt another 260odd pound i dont understand "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

LISBON, PT - Reviewed by VLADIMIR - 12 November 2018

" Excellent. "

" Fast, free water and coloring book for our child. Recommend! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by KONSTANTINOS - 10 November 2018

" Even have passed two working days, the rental office, still not have sent an unblocking order to my bank for an amount of 300 euros which had been blocked for safety reasons. I returned the car in the condition I received it but still my money are not available. It's a shame. "

" Even have passed two working days, the rental office, still not have sent an unblocking order to my bank for an amount of 300 euros which had been blocked for safety reasons. I returned the car in the condition I received it but still my money are not available. It's a shame. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 10

PORTO, PT - Reviewed by MARIA - 09 November 2018

" . "

" Nice and efficient people "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PONTA DELGADA, PT - Reviewed by JOHN - 31 October 2018

" good "

" Our experience was absolutely wonderful BUT that is because we were the first in line. After us, a line formed of about 10 people and there was only 1 staff member working - I would guess that those people were waiting for quite a while. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by BRUCE - 28 October 2018

" Auto Europe provided good, quick service "

" The counter staff person was very good. The staff person providing the car was very bad. He didn't come out of the office with us to set up or inspect the car or pull the car out of the parking area. It was dark and we did not notice a damage mark at the left door lock area. A scratch and indentation above the door lock. We left the office thinking everything was ok. When we found the damage we immediately emailed the office about the damage and was told they would forward the email to the receiving staff. When we returned the vehicle the receiving person did not inspect the vehicle with us and the receiving location was crammed with cars returning and was understaffed. they essentially pushed us out the door. We were billed for the door damage and the bill was written in Portugise so we could not understand what the items were specifficly and respond to them. they did not acknowledge our email about the door damage and just charged us. The car ran fine. The GPS did not function so an english speaker could list the addresses and find thee location we were looking for. "

Value for Money: 3
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

FARO, PT - Reviewed by ANTON - 22 October 2018

" new new car. all good "

" went quick and smooth "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by MARK - 22 October 2018

" Easy drop off. "

" Very friendly "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by WAI MENG - 18 October 2018

" Easy online booking. Responsive to queries. "

" Overall good experience. Paperwork was a tad excessive and could have been computerised. Still, not a big issue. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 9

LISBON, PT - Reviewed by JAMIE - 15 October 2018

" Auto Europe itself was fine to book through. But I can't recommend a brokerage that uses Sixt as a car rental place. They need to have better standards about the companies that they use. "

" Got to airport to pick up car. Waited in line for reception for 30 minutes. Woman at counter was not overly friendly. Kept adding extra fees without fully explaining what charges were going on my credit card. After I finally got the paperwork done, I went to go pick up car. Staff at pick up area gave me keys and told me which spot I was parked in without any further instructions. When we arrived at the car, the car was parked so tightly next to a post and another van (the van was parked across the line on the other side), that we couldn't even walk around the car to put our bags in the trunk. We had to walk around the back and go in from the other side just to get to the trunk. Noticing how tightly the cars were parked we asked for assistance in getting the car out. The first man we asked didn't work for Sixt (I don't think) but was parking a bunch of other cars. We asked him for help, he got in the car, turned the key, then got out and ran off. He didn't speak much English but said something about having to go. After waiting another 10 minutes or so for him to come back, we realized he was not going to. We then decided to ask someone else for help. This person did, in fact, work for Sixt. I was told his name is Yayo Sanchez. Mr Sanchez then got in the car, turned it on, moved it up about a cm, then reversed it back to the original position. He got out of the car, handed me the keys then left. After asking two people for help, we decided we had to get moving so I tried to pull the car out. I only moved the car very slightly forward and sure enough it scraped the post on the passenger side. We were quite upset that we were put in a position where failure is not only possible, but likely. I then was told by Mr. Sanchez to go to the desk and ask for another employee. I went to the desk and the employee who I was told to ask for (unfortunately I do not remember his name) was already dealing with another couple who had done the exact same thing (hit a post when trying to move the car out)! Once he was done with them he came to "assist" us. He looked at the car and called his supervisor. I asked him why I couldn't get the car out of the spot and why they are parked so tightly. He said "we encourage customers to ask for help to get the car out". (I did ask for help (TWICE), and they did NOT encourage me to ask for help either. They just handed me the keys and told me the space number). Finally the supervisor arrived. His name is Abel Ruis (employee #76133). He took a look at the car, took a few pictures and brought us in for an estimate on the repairs. He then gave us a quote of 750 Euros to repair of which he asked us to pay right away. I asked him many questions about the cars being parked so tightly and why we were put in a position to fail, for which he multiple times shrugged his shoulders and argued that the staff parks the cars on a daily basis without issues, so we should be able to as well. I then asked Mr. Ruis why Mr. Sanchez would not move the car out of the spot when we asked him. They spoke in Portugese for a few seconds before Mr. Ruis answered "He does not want to pay for any damages out of his own pocket". To me, this shows that they KNOW the car was likely to be scratched the second it was moved from the spot, and the do NOT encourage you to ask for help when moving the car. We cancelled our reservation because we did not want to deal with this shady company anymore and did not get a refund. Overall this experience was awful, and a scam. They put us in a position to fail right from the start of our experience. How they can park cars so close to a cement post, with a van in the spot next to it that's across the parking space line, and expect people to get out without scratching is beyond me. I will never ever use this company again, and I will be spreading the word on social media and wherever I can about how bad this company is. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

LISBON, PT - Reviewed by KAIDO - 12 October 2018

" I booked car with full excess but in place Sixt told me that i have only basic insurance. That means that actual fee doubled. So I cant trust Auto Europe proposals and offers. "

" I booked car with full excess but in place Sixt told me that i have only basic insurance. That means that actual fee doubled. So I cant trust Auto Europe proposals and offers. "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 9
Condition of the Vehicle: 9

FARO, PT - Reviewed by COLIN - 28 September 2018

" No issues with website but sixt were terrible. "

" I had a puncture in side wall of tire and they charged me over €500 for a new one. A set of 4 tires would have cost less. I think this is a rip off and I will never rent from them. I am the manager of a large team for a large multinational (amazon) and we frequently use car rental. From here on in we will request a different provider. "

Value for Money: 1
Efficiency of Counter Staff: 6
Expediency of Drop-off: 5
Condition of the Vehicle: 10

LISBON, PT - Reviewed by MUSSAB - 01 September 2018

" I need the clising invoice of this contract please. "

" It is excellent an proffesional. However, I have not received their closing invoince, since they blocked a big sum of miney as diposet, plus refundable insurance. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by VICKI - 07 August 2018

" Easy to take courtesy bus to collect car and away in minutes although not well sign posted to drop car back off "

" Very competitive rates specially for the high season. Almost brand new car staff very nice "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by RUI - 06 August 2018

" I made my contract and paid Autoeurope and Autoeurope is responsible for Sixt extremely poor service and for braking contract and providing me car from different group (inferior) than contracted. "

" Horrible experience. Car ready almost 3 hours later than it should. Made me wait in parking lot with a small baby almost until 21:00 and in the end gave me a car that was NOT in the same car group as it was contracted and paid. Had requested SUV and NO SUV was available and only combi in very poor condition was available. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 3

LISBON, PT - Reviewed by WENDY - 21 June 2018

" Overall very happy from booking online to returning car . Very easy process. Would us again. Thank you "

" Excellent easy to book online. No hassle for any extras very efficient. Easy to pick up and drop off.aopy "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10