RENTASTAR PORTUGAL Car Rental Reviews

LISBON, PT - Reviewed by ROMAN - 19 July 2025

" I definitely reccomend! "

" Nice, new car, no problem all 14 days. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by JOSÉ - 07 June 2025

" Rapide, prix, what else ! "

" Un service au top une rapidité exemplaire, un souci du client évident et des voitures de classe, au top. Le seul reproche est de facturer 15 euros pour le nettoyage du véhicule, pourquoi ne pas le noyer dans le prix, ça choquerait moins, c'est la première fois que je vois ça sinon c'est tout bon. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by ROBERTO CARLOS - 02 June 2025

" Always Happy "

" Amazing with the service and cars that this Company have! For 20 years i use rental cars in Porto, been used almost all companys and this is by Far the best one! Thanks "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by ARMINDA - 08 May 2025

" Experiência foi boa, só infelizmente tenho a realçar um ponto: aluguei uma cadeira de bebê e infelizmente não foi bem colocada no carro. Os ferros do isofix não estavam seguros no local correto e andei com o meu filho no carro assim por pelo menos 1 dia. Notei isso por acaso e infelizmente não tivemos nenhum acidente. Próxima tenham atenção neste aspecto ou informem ao Cliente do que se passa. "

" Experiência foi boa, só infelizmente tenho a realçar um ponto: aluguei uma cadeira de bebê e infelizmente não foi bem colocada no carro. Os ferros do isofix não estavam seguros no local correto e andei com o meu filho no carro assim por pelo menos 1 dia. Notei isso por acaso e infelizmente não tivemos nenhum acidente. Próxima tenham atenção neste aspecto ou informem ao Cliente do que se passa. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by JOSE - 12 February 2025

" Five star "

" Excellent service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by PAULO JORGE DA SILVA SIMOES - 01 October 2024

" Experiencia muito agradável, é recomendavel e tudo muito organizado.parabens "

" Irei partilhar com outras pessoas pois nao poderia estar mais satisfeito.obrigado "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by ARTUR - 08 May 2024

" Wonderful "

" All perfect "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by NICOLAS - 03 March 2024

" Very good "

" Very good cars and top team "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by FILIP - 04 October 2023

" I will rent the next time again with RS "

" Correct "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

PORTO, PT - Reviewed by JOSE - 10 September 2023

" Very satisfied "

" Very professional "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by JOÃO - 08 February 2023

" Awesome fleet, and awesome costumer service. Simply amazing. "

" Simply the best rent a car service I have worked with. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by PEDRO - 20 February 2022

" No schedule waiting for us not possible to reach them on the phone had to take a taxi to got to the rent a car company and the reimbursement of the taxi fees have not been taken in charge be them. Not a very positive experience. "

" On arrival no schedule service was waiting for us. Even calling them nobody picked up the phone. I called autoeurope the French number and I had a lady, Susana, on the phone she told me to take a taxi to the rent a car company wat we did and to ask them for the reimbursement of the taxi fees but Unfortunately they have not reimbursed me the 6 Euros fees. "

Value for Money: 5
Efficiency of Counter Staff: 7
Expediency of Drop-off: 6
Condition of the Vehicle: 9

LISBON, PT - Reviewed by HARESS - 27 January 2022

" Definately will use them again "

" Friendly and very professional people "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by MIODRAG - 24 January 2022

" Good "

" Good "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 9

LISBON, PT - Reviewed by OLIVIER ZOPPI - 15 May 2021

" Everything went smooth "

" 5star "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by TEODOR - 28 February 2021

" The experience was amazinge,fast car and very economic the only thing could be more cheap is the insurance for car . "

" Was a good experience the staff made a good work congratulations in special for Lucas nice work he made . "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by FRANCO - 15 February 2021

" Just one feedback: TAP airline cancel their flight from Faro to Lisbone and I was forced to drop off the car in Lisbone. Rent a Star charged me 150 € !!! I'm waiting your comment. "

" Just one feedback: TAP airline cancel their flight from Faro to Lisbone and I was forced to drop off the car in Lisbone. Rent a Star charged me 150 € !!! I'm waiting your comment. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by FRANCO - 06 January 2021

" Great "

" All perfect. Professionalism and availability of the renter and I got the car I wanted. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by JOSE - 06 January 2021

" Good. "

" Very professional! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by EDUARDO - 05 January 2021

" Very nice everything "

" It wose a very nice experience "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by FRANCO - 06 December 2020

" perfect service and customer care "

" very satisfy "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by RAZVAN - 14 September 2020

" Despite some negative reviews i've read over the internet, the service was amazing. People went an extra mile to help me out and solve my problem. "

" Despite some negative reviews i've read over the internet, the service was amazing. People went an extra mile to help me out and solve my problem. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by TIBERIUS - 20 August 2020

" Horrible "

" I could not take the car, but you could take my money. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

PORTO, PT - Reviewed by BRUNO - 12 August 2020

" Very expensive even though there is no demand, that part is not understandable. "

" The car assigned to me was heavily damaged on the tail-light. After some complaint, a new one was reassigned, although it was still scratched (albeit less). The process was OK-fast but could be faster (ie: no one available at the return counter). "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 3

LISBON, PT - Reviewed by HUGO - 29 July 2020

" Good car with good value "

" good transfer from airport to rental place. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by DANIEL - 29 June 2020

" One more time renting with Auto Europe was a good choice. All good! "

" Despite a long wait to get the car (only one person working for quite a few guests) everything was really smooth with the renting experience. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by RITA - 09 March 2020

" i've had a problem with the extra-driver additional fee. is was swiftly rectified. the car was ok and the service is the rental company was very efficient "

" good "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by VICTOR - 30 January 2020

" Nice experience.... "

" . "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by CARLOS - 23 December 2019

" Smooth and effective. "

" Very professional team. Highly recommended. Keep up the excellent work. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by LYNN - 01 December 2019

" See above. I WANT A FULL REFUND ASAP! "

" Horrible. On my return, the freeway I was supposed to take was closed down by the police from Castro Marin to Faro, really delaying my time of arrival. I was forced on the slow coastal route thru every small town on the map. Needless to say, I arrived late. When I realized the situation, I tried to call Rentastar to tell them and got no response. When I reached the Faro airport, the entrance to Rentastar was so obscured, I drove by it 3 times and couldn't return easily. What a mess. When I did arrive with the car, which was full of gas and without any problems, the office was locked down tight. I had to pound on the door and call out until someone finally opened up. I was upset. Your personnel then told me I had to pay 84 euros for an extra day. I got upset again since after I told them all I had been through, they did not care. Since I was forced to pay another day, I told them I was taking the car, since I was forced to pay for it. They did not like this idea. They called their boss and handed me the phone. The "boss" proceeded to scream at me and I couldn't understand what he was saying. By this time I was fed up with this treatment, paid and left. I WANT MY MONEY BACK ASAP! This is no way to run a business and I will make sure everyone I know never rents here again. I guess these folks don't give a damn about their reputation. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

LISBON, PT - Reviewed by RITA - 29 November 2019

" amazing prices short time notice required for the rental. it is a very impressive service "

" very good location. excelent service, quick and nice "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 9

LISBON, PT - Reviewed by ADILSON - 26 November 2019

" Horrible car rental experience Poor customer service "

" I did not rent the car due to poor customer service and would like a refund ASAP "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

LISBON, PT - Reviewed by VIHREN - 01 November 2019

" Firstly I had a reservated car from Booking, anyway they didn't pick me up, so I chose Autoeurope. Good car, good price. A little bit confused of exact place to get the car in Lisbon airport, but i recommended "

" Multiple languages will be better "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 10

FARO, PT - Reviewed by RONALD - 24 October 2019

" The airport pickup was slow as well as the initial rental process. The car was beautiful and price was good. Inspect the condition of the vehicle with the rentastar person and take pics to document any damages. Then, as long as you drive it safely and responsibly and don't damage the vehicle in any way, you'll have a great value for the money and a win/win experience. "

" Pickup at airport was not on time and initial paperwork time was slow. These were the only negatives "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by JOAO - 17 October 2019

" Fantastic service "

" Fantastic Service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by MARCO - 14 October 2019

" Very good "

" Very goog "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by BRUNO - 14 October 2019

" Very helpful staff, despite a late hour. "

" A great experience, even faster than usual. "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

LISBON, PT - Reviewed by STEPHANIE - 15 September 2019

" See above comment "

" I was extremely disappointed at the end of the rental. They told me we could keep the car an extra day and would simply be charged the extra day at the same rate. They charged me 84 euro for one extra day and did not tell me. That is over half the cost of what we rented the car for the 8 days we had it. "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 7
Condition of the Vehicle: 10

LISBON, PT - Reviewed by CLAUDIA - 20 August 2019

" Same as above. "

" I had to rent a car really quickly, and so I didn't read all the instructions carefully, and so my rental was finally much more expensive than any other I could have taken. Rentastar, unfortunately, tries to wrongdo clients publicizing a very low amount. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by CARLOS - 05 July 2019

" Very good and easy on booking. "

" The best and staff very efficient. Always prompt to help "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by EGOR - 26 June 2019

" 123 "

" Car was perfect, guys was great, but the drop off was pretty f*cked up. We almost got late to a plane, beacuse an operator didn't send man to take the car from airport + they asked for 180 eurs for that. Because we were almost late for the plane ( we were waiting for them to take the car), we had to pay. "

Value for Money: 1
Efficiency of Counter Staff: 7
Expediency of Drop-off: 1
Condition of the Vehicle: 10

PORTO, PT - Reviewed by ALFREDO - 03 May 2019

" Excellent "

" One word: Excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by JORGE - 20 March 2019

" Regular, no thrills experience, just as I wanted (and expected). "

" Rentastar is a great rent-a-car for experiencing mid to high end Mercedes cars, given that you know all the rules and fees beforehand. There are a lot of hidden fees, so a careful reading of the contract is recommended for a no thrills renting. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 7

LISBON, PT - Reviewed by CARLOS - 04 March 2019

" Very Good "

" Very Good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by KARIM - 03 March 2019

" auto europe is great, have been using it for several times "

" They charged €100 for an extremely small scratch on the dim (1cm) and I believe it was there before "

Value for Money: 3
Efficiency of Counter Staff: 7
Expediency of Drop-off: 1
Condition of the Vehicle: 10

FARO, PT - Reviewed by CHRISTOPHER - 30 December 2018

" excellent "

" Excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by BRUNO - 27 November 2018

" The rent-a-car office in Lisbon does not show the quality of the brand Mercedes as in the city of Porto. The car was good but low profile tires did not help for a casual driving. Also the cleaning of the car put a very strong smell inside and we had to keep the windows open for several miles but the cleaning strong smell persists. We did not found any cleaning fee extra charge when we rent the car online but a cleaning fee of 10€ was asked in advanced but we did not paid "

" The rent-a-car office in Lisbon does not show the quality of the brand Mercedes as in the city of Porto. The car was good but low profile tires did not help for a casual driving. Also the cleaning of the car put a very strong smell inside and we had to keep the windows open for several miles but the cleaning strong smell persists. We did not found any cleaning fee extra charge when we rent the car online but a cleaning fee of 10€ was asked in advanced but we did not paid. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 7

PORTO, PT - Reviewed by BELMIRO - 08 November 2018

" Nice price nice car... "

" I recommend rentastar "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by JOSE - 29 October 2018

" very good "

" The front desk should have been a little bit more speedy. Specially as everyone has booked over the internet and get all relevant information before hand. another point is the 08:00 opening hours is too late for those who are travelling early in the morning. Otherwise everything was just perfect. "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by INÊS - 26 October 2018

" Really good experience "

" Very nice people "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by JENETTE - 22 October 2018

" Wonderful!!!! "

" Rent A Star went beyond my expectations with their customer service. My transition from airport to pick up location was very easy and I was assisted by staff who were eager to help and set me up super fast. Unfortunately during the trip I had an incident which resulted in the car getting cosmetically damaged. When phoning into the company to make them aware of the incident, the representative thanked me so much for calling in as the car was due to be re-rented out when I returned it the next day, and they could then prepare accordingly at a result. The representative was so understanding and reassuring. Interestingly, on the return day, a disgruntled neighbour in the apartment complex where I parked my car had phoned Rent A Star and was demanding my information so she could contact me directly to complain about where I parked. I personally never met this neighbour, however I was informed that she was shouting and very angry with the Rent A Star representatives. I felt very respected by Rent A Star during all this because, they did not provide my details to the lady and were contacting me out of concern for my well-being, as the lady was clearly over reacting to a minor offence and they wanted me to know what had happened so I could prepare myself if I was to encounter her. I was so grateful for this concern and information. Fortunately I did not need to use the information but the attention to my well-being and multiple efforts made by the team to contact me was incredible! Upon returning my car, the team knew about the cosmetic damage incident and yet I was still reimbursed my holding fee of €195. I had taken out the top insurance, which covered all the damage! Lessons learned - take out the insurance, don't park in other people's parking spots and go with Rent A Star! Honestly this doesn't even fully represent the pleasantness and attention do the staff at Porto Airport! Everyone was so helpful and it was a pleasure to work with you! Looking forward to my next visit! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by PASCAL - 19 October 2018

" The website auto europe really satisfied us. Our rental car provider choose was unfortunate. "

" We rented the car from the airport but you have to take a shuttle to get to the office. The organisation at the desk was bad, nearly one hour to rent the car with only three clients to serve.... "

Value for Money: 5
Efficiency of Counter Staff: 3
Expediency of Drop-off: 5
Condition of the Vehicle: 10

PORTO, PT - Reviewed by LARS - 18 October 2018

" Ggg "

" We could not get in contact with rent a star at the airport. "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by CARLOS - 16 October 2018

" I want to pay the tolls of the period, but I can not do it in the post office. What can I do? "

" I can not pay the tolls tax of the period in the post office. What can I do to pay it? "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by GERD - 15 October 2018

" Xx "

" We could not find them AT The airport, had to find their ofice by ourself. "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 7
Condition of the Vehicle: 10

LISBON, PT - Reviewed by HRVOJE - 11 October 2018

" After I get on Lisabon airport I conntact customer center to check where I can take over the car. Agent told me that I wait the secont so I wait on the phone for 15 minutes. When they get back to me, agent told me that I can get the car for that I pay fore, instead offers me a new car that was 100 € expensive and that I need to wait. "

" I never get the car so I can comment on this. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

PORTO, PT - Reviewed by JOÃO PEDRO - 10 October 2018

" This problem would be avoided if at the time of rental the system ask the "valid through" date of the driving licence. "

" I was not given a car, because my driving licence has expired. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

LISBON, PT - Reviewed by LIVIA - 08 October 2018

" Very efficient "

" The only problem was that I had to pay more 10 euros for the car wash!! "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

LISBON, PT - Reviewed by SIBA - 06 October 2018

" Easy booking. Good overview what you getting "

" They can be bit more efficient on check in and check out. My guess is not all staff do not know how their system works. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by NIKOLAY - 02 October 2018

" I don't want to share bad experience "

" Rentastar blocks 1300 EUR from my credit card which are not unblocked because of their ATM machine issue. They said that they will did it and will send me approval document but I didn't received anything yet till now. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

LISBON, PT - Reviewed by PAULO - 01 October 2018

" AS SAID, OFFICER NEVER SHOWED UP AT THE MEETING POINT, THE PROVIDED PHONE WAS A FAKE "

" A TOTAL DISASTER. I AM STILL WAITING FOR THE REFUND, ALMOST 2 WEEKS AFTER! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 1

PORTO, PT - Reviewed by JEANETTE NGA SZE - 30 September 2018

" I used AutoEurope twice and will continue using your service. "

" The clutch will soon die and it's difficult to use at the beginning. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

LISBON, PT - Reviewed by JOHNATHAN - 08 September 2018

" N/A "

" First of all, a Rentastar agent wasn't in the airport at the agreed upon meeting location or time and I had to call Auto Europe's customer service line in order to get assistance with reaching them. Once they arrived at the terminal we were taken to their offsite location, but I had to wait for about a hour and a half to pick up my rental. Had I known it would be this inconvenient I would've booked with another company. "

Value for Money: 4
Efficiency of Counter Staff: 4
Expediency of Drop-off: 2
Condition of the Vehicle: 8

LISBON, PT - Reviewed by FELIPE RHAVY - 08 September 2018

" Always booking at Auto Europe. "

" They only rent Smarts or Benzs, at the counter they keep trying to sell washing services and said that we need to bring the car back clean. Took ages to take the car out and to drop it back. "

Value for Money: 7
Efficiency of Counter Staff: 5
Expediency of Drop-off: 4
Condition of the Vehicle: 9

LISBON, PT - Reviewed by AMILCAR - 02 September 2018

" The experience with Auto Europe was fine, as usually. "

" There was one thing that annoyed me on this rental. I returned the card at 8:10 pm, because I took me a long time to wash the car (which was almost clean, but the rules say we have to return it washed), and I was charged 45 eur which is 50% more the price of the rental. Somehow I didn't see this rule on the voucher so I think they should mention it when we pick up the vehicles. When I got there, there was another person with the same exact issue, 1 min after 8pm=45 eur. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 5
Condition of the Vehicle: 9

LISBON, PT - Reviewed by WILLIAM - 01 September 2018

" Very easy to use, just a bit upset about the hidden extra charges from the hire company, hoping that this was just an oversite and not normal practice. "

" On arrival and after signing the hire agreement, it was pointed out that the vehicle needs to be cleaned before returning or a cleaning charge would apply, 10 euros if paid in advance or 15 euros if paid on retuning the vehicle. This additional charge was not shown on the website when booking the vehicle and I feel very upset that after arriving at the car hire office I was faced with this, with no prior warning of this extra cost, when I had already paid for the vehicle hire. After an argument with the staff and manager they waved this cost, I had hired the vehicle for only two days and would not have had time to clean it. I used Rentastar as the cost was low and an extra hidden cost of 10 to 15 euros presented on collecting the vehicle is very unprofessional. I have, so far, never come across another car hire firm that charges extra to clean the hire car unless it is in an unreasonable state. These extra charges should be shown on your website so that people can make an informed decision whether or not to use this hire company. "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 8

LISBON, PT - Reviewed by JEFFREY - 01 September 2018

" Wonderful. "

" Wonderful. Very helpful. They set up my 5 destinations on GPS. Even gave me free transport to apartment in Lisbon. I highly recommended them. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by OLE JOGER - 31 August 2018

" Very good "

" Very professional "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by DHEVENDRA - 31 August 2018

" It was quite a challenge "

" We had some challenge for GPS which stopped working on the way while driving back. We had big difficulties to come back to Rentastar office. We could not manage to return and called a taxi to accompany us until Rentastar office. It would be much easier if the drop off could be done at the airport "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 5
Condition of the Vehicle: 10

PORTO, PT - Reviewed by LUIS - 27 August 2018

" Everything went as planned "

" Very practical and efficient. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by PEDRO MIGUEL - 08 August 2018

" Added charges like cleaning when they are not mentioned anywhere are not appreciated and unacceptable. I would have really recommended you in the past but less so now. "

" Added charges like cleaning when they are not mentioned anywhere are not appreciated and unacceptable. I would have really recommended you in the past but less so now. "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by ANTHONY - 04 August 2018

" I was a bit surprised as I'd never heard of your company before. Great little Mercedes and great value. I will use you again when in Lisbon. Keep up the good work (keep your prices as they are!!) "

" I was a bit surprised as I'd never heard of your company before. Great little Mercedes and great value. I will use you again when in Lisbon. Keep up the good work (keep your prices as they are!!) "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 9

LISBON, PT - Reviewed by ARIF - 16 July 2018

" Above "

" We did not rent the car as there were hidden charges - cleaning drop off etc - which exceeded eneme the car rental amount. I emailed you to cancel and refund the payment. And I would apteeciate that very much with a response. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

LISBON, PT - Reviewed by CARLOS - 14 July 2018

" Will use your service always. "

" Our experience with this company was handled with nice friendly and good service. I will recommend to all the people I know. Thanks "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by LEONARDO - 03 July 2018

" Baby seat should be installed by crew because I'm not familiar with the model rented "

" Second time renting. Nice experience. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PORTO, PT - Reviewed by CARLOS - 24 June 2018

" very good and smooth. "

" Very nice experience. I've booked a Smart and I've got a MErcedes Benz CLA at the sime price. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 7
Condition of the Vehicle: 10

LISBON, PT - Reviewed by JAMIE - 01 August 2017

" Very friendly staff and nice vehicles "

PORTO, PT - Reviewed by ANNETTE - 22 July 2017

" I would have enjoyed a confirmation closer to the date. "

" Trouble-free, great value! I could return the car hassle-free! And full insurance was included! "

LISBON, PT - Reviewed by VLADYSLAV - 17 July 2017

" I waited a long time for confirmation and received it at the last minute. There was not enough time to study the documents. Not all information is provided on payments. Thank you. "

" It was worst experience rent a car ever. I rented car many time but rentastar really worse. Many hidden fees!!! Mistakenly considered a more expensive additional insurance !!! I have supporting documents, I can provide a scan / photo. From the positive - they offered a richer car kit, a new car. I hope my feedback will be usefull and help develop make service better. Thank you. "

LISBON, PT - Reviewed by MATTHEW - 16 July 2017

PORTO, PT - Reviewed by PATRICK - 11 June 2017

" Efficient service "

" The car offered was in good condition. The staff was helpful & speak good English. However, I think that the additional charge of 20? for the transfer between airport/agency/airport is too expensive. As a matter of fact, this is the 1st time I paid a transfer cost! "

PORTO, PT - Reviewed by ROGERIO - 03 June 2017

" Ok. Good prices "

" Full of hidden fees "

PORTO, PT - Reviewed by MARIO - 24 May 2017