KEDDY PORTUGAL Car Rental Reviews

ALBUFEIRA, PT - Reviewed by BERTIL - 14 May 2025

" Everything was just fine. "

" I know the staff at keddy so I get first class service. They gave me a brand new car this time, only 1000km on the meter. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADEIRA, PT - Reviewed by NUNO - 09 January 2025

" Everything was ok "

" Everything was ok "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

FARO, PT - Reviewed by HEMANT KRISHNA - 15 December 2024

" All positive except for the inexplicable doubly applied hold on my credit card. "

" The hold on my credit card was applied twice and was not released for very long. Eventually, the hold was released. I would appreciate the reason why this was done. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 10

PORTO, PT - Reviewed by DOMENICO - 10 December 2024

" All good excellent customer service "

" Only for pick up at Porto, I was asked to upgrade the car that I booked, and I refused as it was not for my needs. After several requests to upgrade the car from the desk at Europe car I had no choice but to accept, as the car they offered me did not even accept usb connection. At the desk they asked for €60 extra per day and then after several refusal they dropped the price to €15 per day. Now my credit cards was charged €326 and I still don't know for what as no invoice was sent. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 1

PORTO, PT - Reviewed by HARALD - 26 November 2024

" price was not what was offered "

" car was in bad conditions "

Value for Money: 5
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 4

PORTO, PT - Reviewed by TREVOR - 13 September 2024

" Excellent "

" Angelo at the pickup was very helpful, friendly and a joy to work with "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ALBUFEIRA, PT - Reviewed by BERTIL - 12 May 2024

" So good "

" Wonderful woman at reception. I have met her before. She uppgradera me to a bettet car without extra cost. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by YURI - 20 April 2024

" Just remember that full insurance is not by the company you rent a car, so in case of the accident, you will be charged and you will have to claim the refund from Keddy. It didn't bother me "

" Good price "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by ELAZAR - 15 April 2024

" Good except for the gps. Hargr "

" I was charged for GPS even though I declined it and the car didn't have one. Please credit. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

COIMBRA, PT - Reviewed by MARIA - 03 April 2023

" Very nice staff. I will come back! "

" Washer fluid for the windows was missing. A slight smell of tobacco. But teveruthing else was very good. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

LISBON, PT - Reviewed by YVONNE - 16 March 2023

" I can recommend europcar, but pay attention to which agency you have to pick up the car. It can be complicated if you are not insured by this agency but by the company where you booked with europcar. "

" I rented a car of Keddy in Lisbon. But at the airport I had to go to Europcar and they gave me a car from Europcare. I booked Supercover with autoeurope, but the lady at the Europcare told me, that I should by another supercover assurance with Europcare, that would cost me more than the rental rate. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by ZOLTAN - 08 February 2022

" e car had a lot of damage already. The child seat is way to expensive compare to the car rental price and the price to buy a child seat. Specially for the booster which cost 75EUR for a week... You can buy one for that price and they were not in good shape! "

" The car had a lot of damage already. The child seat is way to expensive compare to the car rental price and the price to buy a child seat. Specially for the booster which cost 75EUR for a week... You can buy one for that price and they were not in good shape! "

Value for Money: 7
Efficiency of Counter Staff: 6
Expediency of Drop-off: 8
Condition of the Vehicle: 4

PORTO, PT - Reviewed by TINA - 26 November 2021

" Everything went smoothly, both pick up and return were quick and down to point. "

" Everything went smoothly, as per expectation. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by JAANA - 21 November 2021

" Very good. "

" Very friendly staff and an almost new car. All excellent. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADEIRA, PT - Reviewed by DAN MIHAI - 11 November 2021

" check in was slower because of a lot of customers at that time but overall very good "

" car almost new "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CASCAIS, PT - Reviewed by FERNANDO - 21 September 2021

" We had a very positive experience with the company. The price was reasonable, the staff at Europecar were very pleasant and polite. We had an upgrade and no problems at all returning the vehicle.  Definitely using again.  "

" Excellent, very satisfactory "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by KIM - 03 August 2021

" Good overall. The staff was great. The GPS was not working. "

" The staff was very professional and efficient! There was a problem with the GPS not working which caused me a lot of trouble finding my way around. The staff that was working when I returned the car was very understanding and reduce the cost of the GPS which I appreciated very much. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

LISBON, PT - Reviewed by MARIO - 24 March 2021

" Very disappointed that I rent a category of car, I paid in advance the total amount and at the moment of picking it up, they are providing me a lower category. And they made me to pay again the same amount of money (so twice the cost) to upgrade it to the category I was requesting initially. I felt stolen and obliged to pay twice. I am preparing legal action to claim. "

" Very disappointed that I rent a category of car, I paid in advance the total amount and at the moment of picking it up, they are providing me a lower category. And they made me to pay again the same amount of money (so twice the cost) to upgrade it to the category I was requesting initially. I felt stolen and obliged to pay twice. I am preparing legal action to claim. "

Value for Money: 2
Efficiency of Counter Staff: 2
Expediency of Drop-off: 2
Condition of the Vehicle: 1

FUNCHAL, PT - Reviewed by DAN MIHAI - 01 February 2021

" no coment "

" no coment "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by ANNIKA - 11 November 2020

" Nice staff, easy to get and return the car "

" Helpfull staff "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by MICHEL - 08 September 2020

" No negative points "

" Great Experience "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by VASCO - 24 August 2020

" Some website bugs "

" Dusty in interior and a lot of scratches. Just good "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

CASCAIS, PT - Reviewed by MARINO ANTONIO PINTO - 19 June 2020

" Ok. "

" Ok. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by LUIS - 15 May 2020

" Great. "

" Everything went as expected. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by CLARE - 17 April 2020

" Unfortunately I have been left with a bad taste on the very first time I used Auto Europe. I cannot recommend. "

" I was charged an upgrade of EUR 116, which I have not been told about. Unfortunately I signed the papers. Besides it was not Keddy, but Europcar, so this feedback is on Europcar Porto. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by STEFANIE - 18 March 2020

" I called the hotline and spoke to a very friendly helpful man. That's a plus. A minus: Due to Covid-19, I had to fly home 2 days early and Autoeurope wrote that there would be no refund whatsoever. Which in 'desperate times' is a bit disappointing. "

" Could not reach anyone on the phone on a Sunday, which is unacceptable for a car rental place, especially in times like these. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 9

LISBON, PT - Reviewed by JESSICA - 28 February 2020

" Good "

" Very friendly, quick check out "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by MICHAEL - 09 January 2020

" positive - good price, good selection, quick "

" + good price, quick pick-up with no queues, car was almost new and clean - I had to call their assistance twice t receive a confirmation that the car drop-off (outside of their business hours) was successful "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

PORTO, PT - Reviewed by BRUNO - 01 January 2020

" No frills and great value but beware of the insurance on the spot prices. "

" The pick up was very slow but the drop off was fast. "

Value for Money: 10
Efficiency of Counter Staff: 6
Expediency of Drop-off: 9
Condition of the Vehicle: 10

LISBON, PT - Reviewed by DIMITRIOS - 05 December 2019

" Prices are great. If you choose the excess coverage you will still be asked to provide your credit card to car rental for a deposit. For me it was 800 euros "

" Car was dirty. At the drop off location there was no parking.' and I had drive twice around the neighborhood block to find a place leave the car and then walk to the rental office "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 6
Condition of the Vehicle: 5

PORTO, PT - Reviewed by RAOUL ADRIAN - 07 November 2019

" 1. I left my sunglasses in the car but the staff said they didn't find anything. 2. The gear shifter of the car behaved strangely. Might use a check-up. 3. At the drop-off I had to wait almost one hour because of a queue and an angry customer. The lady employee behaved exemplary, though, so she did the best she could. She needs a promotion or something to make her feel appreciated. :) "

" Not sure what Keddy is? I left my feedback below. "

Value for Money: 4
Efficiency of Counter Staff: 8
Expediency of Drop-off: 5
Condition of the Vehicle: 7

ARMACAO DE PERA, PT - Reviewed by SAULIUS - 26 October 2019

" Advantages: 1. friendly, kind staff 2. simple and short pick-up and drop-off 3. new, clear car with navigation, S&S 4. no need to worry about road charges. The rented transponder is associated with a credit card. Therefore, you will not have to go through any possible unpaid taxes Disadvantages: 1. most likely the fuel tank was not full, as the odometer showed after 323.7 km travel was 19 liters lack of petrol (5.8 l / 100 km), but the refueling revealed that 29.7 liters were missing. 10 liters at 1.5 € ... 15 € 2. TPW was not adjusted "

" Keddy is part of Auto Europe ;) "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

LISBON, PT - Reviewed by PETER - 10 October 2019

" all good "

" took an 1h15 to pick the car up, 20mins to drop it off "

Value for Money: 8
Efficiency of Counter Staff: 5
Expediency of Drop-off: 3
Condition of the Vehicle: 10

LISBON, PT - Reviewed by GRIGORII - 25 September 2019

" We drove from Lisbon to Porto along the coast, returned back along the highway. We took a transponder for toll roads. Everything is in order, we recommend! "

" All is Ok, No problem :)) "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by DAVID - 19 September 2019

" Not justified "damage fine" of 50 Euros were drawn from my account for no damage from my side at all. "

" At the drop off in Lisbon Airport the worker of Europcar asked me about a so called "green folder". I answered him that in the Downtown Lisbon where I got the car they did not give me nothing except keys and some papers in a small envelope, which I gave him at the Airport. Nevertheless I got a "damage fine" of 50 Euros for that. I immediately wrote a letter in which I asked to return me this sum because it is not justified to ask for a thing ( "green folder") which they did not give me at all. Till this time, 10 days after this accident I have not got any reply from Europcar. They forgot to give this "green folder" and I should pay for it? "

Value for Money: 7
Efficiency of Counter Staff: 1
Expediency of Drop-off: 7
Condition of the Vehicle: 10

LISBON, PT - Reviewed by TONI - 15 September 2019

" Good price. "

" Although documented I still feel that charging 18 euro administration for filling up is criminal. Just charge the missing fuel and that should do it. I know we should have fuelled up but we were taken by surprise the drop-off point was in such a busy area. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 6
Condition of the Vehicle: 9

LISBON, PT - Reviewed by ROBERT - 11 September 2019

" Autoeurope in Lisbon city is very helpful and I got a generous upgrade. Fantastic personal in the office and by handout of the car. I highly recommend it. "

" Autoeurope in Lisbon city is very helpful and I got a generous upgrade. Fantastic personal in the office and by handout of the car. I highly recommend it. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

COIMBRA, PT - Reviewed by WENDY - 03 August 2019

" Would have been nice to know in advance that this location closes for lunch from 1 pm- 2pm each day. If I had returned my car at the booked time the office would have been closed and I would have missed my connecting train "

" There were no references to Keddy. Except on my paperwork. The office and car were Europe Car "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

LAGOS, PT - Reviewed by ANDRIY - 15 July 2019

" Very good "

" Good service without hidden costs / charges "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by SAULIUS - 07 July 2019

" One of the best "

" Easy to find, to pick and to leave "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

PORTO, PT - Reviewed by KEVIN - 09 June 2019

" Spot on as usual "

" The vehicle was brand new but it took too long to be given to us after we were ready from the counter "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

FIGUEIRA, PT - Reviewed by NICOLAE-VALENTIN - 04 June 2019

" Second time this year with AutoEurope. My experience was very good. I want to rent a car again in the near future ( maybe you can offer a discount code :) ). "

" The person from the reception didn't speak english, so was hard to communicate with him. But we had no problems with him. The car was good , just some minor damages "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIANA DO CASTELO, PT - Reviewed by MASTON - 17 January 2019

" Tried to rent a GPS unit thru the website and only provided a voucher, which in return had to rent at autoeurope customer desk. Very expensive and disappointed. "

" Wasn't happy when I had to pay for the additional GPS unit. Especially when I tried to rent one online and autoeurope provided a voucher only. Disappointed "

Value for Money: 5
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 9

PORTO, PT - Reviewed by BRUNO - 01 January 2019

" No frills, works every time! "

" Even with the transportation to the park, the process was seamless. The staff is very friendly and the car was very decent! "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 7
Condition of the Vehicle: 8

MADEIRA, PT - Reviewed by ARASH - 30 December 2018

" Perfect. "

" I have a great experience with the staff serving me. But next to me I watched an old couple being ripped off but unnecessary "add-ons" to their vehicle by another staff. So just watch out. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by ALEXEY - 12 December 2018

" I consider your company the best in terms of service and competitiveness, so I use your services for many years. "

" Unfortunately, I did not follow the advice of your company not to agree to any additional costs. Next, I enclose the text of my call to Europcar customer support: "On June 23, I booked a car in your company through the autoeurope.eu website. The amount of payment for booking was EUR 418.20 for 29 days. The voucher is in the attached files. At the airport in Lisbon, an employee of your company suggested that I upgrade my car to a higher class. He told me that I would have to pay EUR 15 per day for this, that is, EUR 535 in total, and taking into account EUR 418.20 already paid by me, I will have to pay only the difference of EUR 117. In addition, your employee promised me that if I agree to upgrade the class of the car, it will be even more economical for me, since it will already be DIESEL. I agreed to a car upgrade and agreed to a surcharge of EUR 117 for that reason alone. Today I was very upset when I saw that my card was charged with the full cost of EUR 535. By the way, your employee also deceived me with the type of car engine, but unfortunately I realized this only after three days when it took to fill the fuel tank. Instead of a diesel, I got a car on petrol. By that time, I was already far from Lisbon and decided to leave everything as it is. Something else. Today, I still decided to check the cost of booking the same car on the same conditions, and for the same period directly from your website. It was a big surprise for me that the cost of booking was less than what I eventually paid. On your website the price for this car is 721 euros, and I had to pay 971 euros. The difference is 250 euros - how is this possible?!? For more than ten years I have been using the services of various well-known car rental companies in Europe, including yours, but this is the first time I've come across such an unpleasant moment. Is it possible that such a large company can allow itself to treat its customers so badly just for the sake of additional benefit for itself? II really hope that your help will allow you to leave a positive feedback about your company." I applied to Europcar customer support three times (November 2, 2018 via the contact form on the website and directly to the customer support email address - Case #03928326 and Case #03928407, and December 3, 2018 - Case #04170360, but never received any response. Apparently, the attitude towards customers in the support service at Europcar is the same as that of the staff at the counter at the Lisbon airport. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 8

ALBUFEIRA, PT - Reviewed by JAN OLOF - 03 December 2018

" Generally excellent, "

" We had received a fantastic price for the rental ( when booking via internet) however , although we had noted that this should include a second driver, when we collected the car an extra cost was added. Double the price to register the second driver! It was suprising that it took such a long time to collect the car - needing a huge amount of personal details, which you already had on file. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 8

MADEIRA, PT - Reviewed by JANIS - 05 November 2018

" This woucher number was canceled so why are you asking me my experience? "

" This woucher number was canceled so why are you asking me my experience? "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADEIRA, PT - Reviewed by DINKO - 04 November 2018

" Website is well organized and condition are almost understandable ( which is not the case for some other websites). "

" Service is fast and reliable. "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 9

FARO, PT - Reviewed by THOMAS - 01 November 2018

" siehe oben. "

" Hallo, ich habe heute eine Anfrage auf Erstattung des SB an damage@autoeurope.de gesendet: 1) Platter Reifen auf dem Weg zum Flughafen, für den ich Erstattung des gezahlten SB einfordere (152,14€). 2) Ich hatte bei der Buchung explizit Abholung/Rückgabe am Flughafen ausgewählt und musste dafür bei Abholung 30,75€ Servicepauschale wegen Flughafenabholung zahlen. Auch diesen Betrag fordere ich zurück. Viele Grüße Thomas Röwekamp "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 3

FARO, PT - Reviewed by CARLOS - 22 October 2018

" Hello "

" Good "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 5
Condition of the Vehicle: 7

ALBUFEIRA, PT - Reviewed by RAGNHEIDUR - 22 October 2018

" Efficient booking procedure and good prices. "

" Had to wait for about 10-15 min for the car. The car was not completely clean with sand and dust on the insides of the doors in front and front screen was very dirty on the inside making it difficult to drive towards to sun. Cleaned it ourselves. Otherwise a good car. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 7

MADEIRA, PT - Reviewed by HRISTO - 19 October 2018

" very good price for a Peugeot 208 diesel, took us everywhere we wanted in Madeira "

" Got the car actually from Europcar, all was ok, very satisfied "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PONTA DELGADA, PT - Reviewed by FRANCOIS - 18 October 2018

" Everything went as expected. A very nice experience at a very competitive price. "

" Airport staff couldn't be more efficient and friendly. Only one thing is surprising: The name Keddy doesn't appear anywhere. If you don't know that Keddy is a part of Europcar, you are lost. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAGOS, PT - Reviewed by GARY - 18 October 2018

" I opted for the extra insurance at the counter..it was very costly "

" The insurance excess was very costly "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 7

LISBON, PT - Reviewed by DAVID - 16 October 2018

" this was a scam in the making in Porto see review above for Keddy "

" we had no problem with car until at 5am we returned to airport in Porto and was told we would be charge extra cleaning for back seat. there wa a stain on seat which we did not do but unfortunatly the previous attendant in lisbon never put it down . we only put a back pack in back seat never used the back seat at all. Did not do stain. I always take pictures of outside of car never inside in all the years renting cars. So at 5 am trying to catch flight I did not need argurment and felt like being swindles by attendent in Porto. Just saw my bill and there was no charge but it wrecked my experience with this company. I also asked other people and seems like Eurocar has done stuff like this to others. HMMMMMM. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 8

MADEIRA, PT - Reviewed by JOSEF - 08 October 2018

" Good prize, good location of office on the main street "

" Only one note - on the entry door isn´t label "Keddy" "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by VLADIMIR - 28 September 2018

" OK "

" OK "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PONTA DELGADA, PT - Reviewed by RUBEN - 05 September 2018

" Rent procedure with Auto Europe was fine. "

" Long queue to pick up the car. Car gears did not go smoothly. "

Value for Money: 6
Efficiency of Counter Staff: 5
Expediency of Drop-off: 7
Condition of the Vehicle: 4

PORTO, PT - Reviewed by MARC - 02 August 2018

" Easy and quick pick up and drop off procedure. "

" The engine of the car was a bit wheezy. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

LISBON, PT - Reviewed by MARA - 28 July 2018

" Car was great. Drop-off super fast, pick-up decent. Overall pretty expensive for a low cost rental - 9 days for a compact was around 465 euro. "

" + got a compact suv instead of a compact; - the suv was class 2 which means almost 2x more expensive highway tolls which we should've been informed about; instead, we didn't even know we got an upgrade until seeing the car; - counter staff at pickup tried to sell extra insurance even though we had paid for refundable excess with the broker - they said something like "you have cover but not from us". "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by HENDRIK JAN - 25 July 2018

" Website was intuative, clear and honest comparisson. Everything worked and was delivered for a good price, except for the lower class model which was more a local choice than due to your website and service "

" We paid for a renaul megane or equivalent, but received a lower class model, renault capture. Pick up staff was friendly, but they were unable to cope with peak time, so waiting time of more than 45 minutes "

Value for Money: 7
Efficiency of Counter Staff: 6
Expediency of Drop-off: 8
Condition of the Vehicle: 10

CALDAS DA RAINHA, PT - Reviewed by AONGHUS - 14 July 2018

" No problems "

" Good car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by SERGE - 12 July 2018

" but over all was ok except for the final invoice ( you have charged us a fee that is not authorized ( 70 euro( other charge- franchises non racheter) I refuse to pay this and will chargeback if you do not reverse this charge. This is illegal charge and we will not pay it . "

" The car pickup was ok, the car was very nice and confrotable. a bit of disorganization when we brought back the car in Lisbon. but over all was ok except for the final invoice ( you have charged us a fee that is not authorized ( 70 euro( other charge- franchises non racheter) I refuse to pay this and will chargeback if you do not reverse this charge. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

AVEIRO, PT - Reviewed by MALCOLM - 08 July 2018

" Excellent value and choice. Easy to use website. "

" Excellent service from knowledgeable staff. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PONTA DELGADA, PT - Reviewed by JORDAN - 27 June 2018

" Very unsatisfied... I was told at drop off i would only pay for 1/8th of the missing fuel and was charged 45€ instead of the 8€ of missing fuel. The woman at the drop off simply appologized for the wrong information but Tiago at the counter didnt care and asked for immediate payment. If you truly care for your repeat customers please allow for a solution. This left a very sour taste in our mouthes... Jordan "

" Very unsatisfied... I was told at drop off i would only pay for 1/8th of the missing fuel and was charged 45€ instead of the 8€ of missing fuel. The woman at the drop off simply appologized for the wrong information but Tiago at the counter didnt care and asked for immediate payment. If you truly care for your repeat customers please allow for a solution. This left a very sour taste in our mouthes... Jordan "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 5

LISBON, PT - Reviewed by MARIA - 21 June 2018

" Good "

" IT took more than 1 hour to take the car. I arrived too late in my appointment. This is unacceptable. Thanks "

Value for Money: 10
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ALBUFEIRA, PT - Reviewed by RAGNHEIDUR - 17 June 2018

" Great service "

" 100% service and car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by RUSLAN - 14 June 2018

" It was not good that the service didn't provide the transfer to the airport, had to pay for the taxi back. "

" Overcrowded check-out counters in the airport. however it was the same for all providers. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

VILAMOURA, PT - Reviewed by RORY - 02 August 2017

LISBON, PT - Reviewed by TOM - 25 July 2017

" Very satisfied with price & easy of use of the site "

" Initially we had a problem with the car that we were given by Europecar as the tyres were worn, no spare & one of the tyres was bulging. However on pointing this out to the representative they exchange to a Peugeot 2008 which was much newer & a nice car. While we were delayed by the problem with the first car it wasn't too long - maybe 30 mins. No problem on return or at check in desk - both were quick & efficient. "

ALBUFEIRA, PT - Reviewed by GUENTHER - 15 July 2017

" The rented GPS was not map updated since 26 month!!! "

LISBON, PT - Reviewed by ALBERTO - 21 June 2017

" They tried to give us a car of a lower category, stating it was the equivalent to the one we paid for, but it wasn't. It took a lot of effort until they accepted and gave us what we had paid for. However, the car was terrible. We had booked for a Seat Ibiza and finally got a Fiat Punto. But it did not have any power! impossible to overtake, it just would not accelerate, really bad. I have never used the first gear as much in my life, since 2nd gear often was not enough in steep roads. "

FARO, PT - Reviewed by PICOS - 17 June 2017

LISBON, PT - Reviewed by LEA - 15 June 2017

LISBON, PT - Reviewed by ZIGA - 15 June 2017

" Everything was as described "

" Great car rental, although they didn't have the car we booked they quickly found even better car for us. "

PORTO, PT - Reviewed by MATAS - 30 May 2017

" Satisfied :) "

" Satisfied :) "

LISBON, PT - Reviewed by KAUPO - 02 March 2017

" Positive and friendly. "

" Nice service. Inormation about insurance might be available from the beginning of booking. Also drop off box at airport or information about box must be better. "

LISBON, PT - Reviewed by IRINA - 01 March 2017

MADEIRA, PT - Reviewed by DAVID - 27 February 2017

" the car that was given for the island was way too big and we wanted to downsize but were unable do I would NOT use Auto Europe again for rental and would go direct to a car rental and talk with the local people when I called your company I simply received "we cannot help you sorry" and that was that. "

MADEIRA, PT - Reviewed by ANDREJA - 11 February 2017

" Fast procedure, easy! "

" Excellent car, fast procedure! "

MONTEGORDO, PT - Reviewed by ROB - 18 January 2017

PONTA DELGADA, PT - Reviewed by STEPHAN - 25 November 2016

MADEIRA, PT - Reviewed by STEPHEN - 16 November 2016

" Excellent choice - easy to use. "

" Staff extremely friendly and excellent service. "

CALDAS DA RAINHA, PT - Reviewed by IANTO - 13 November 2016

" Booking form was clear and web site worked fine "

" Car was OK. Collection and return was easy enough, Office clsoes for 90 minutes at lunch which is shown on the door but unexpected if you are not used to Portugal. Fuel tank was not full on collection although the pick up form showed it as full. Next time I will check it. "

PONTA DELGADA, PT - Reviewed by SAMUEL - 07 November 2016

" We had to cancel the trip due to our baby went sick the night before the flight. We have contacted you support to inform,but there wasno refund. Thats a terrible 1st experience. "

PONTA DELGADA, PT - Reviewed by KRISTNE - 28 October 2016

CALDAS DA RAINHA, PT - Reviewed by DOROTHEA - 25 October 2016

" Was a bit confused with receiving all the information in german language. "

" Very happy with the car and the service. "

FARO, PT - Reviewed by HAMAD - 17 September 2016

PORTO, PT - Reviewed by EYAL - 15 September 2016

LISBON, PT - Reviewed by IOAN CONSTANTIN - 12 September 2016

PORTIMAO, PT - Reviewed by BERND - 12 September 2016

LISBON, PT - Reviewed by LORENZO - 06 September 2016

PORTO, PT - Reviewed by GERALD - 05 September 2016

LISBON, PT - Reviewed by ANTONIO - 03 August 2016

FARO, PT - Reviewed by ALEXANDRA - 24 July 2016

LISBON, PT - Reviewed by RICHARD - 24 July 2016

" They put a charge of 500 euro on our card 2 days after we left and we have no idea why. I have dropped a separate email on this to try and get some answers "

PORTO, PT - Reviewed by JOAO - 23 July 2016

PORTO, PT - Reviewed by MICHAL - 07 July 2016

" long time needed to pick up car - otherwise perfect "

CALDAS DA RAINHA, PT - Reviewed by RICHARD - 06 July 2016

" GOOD SERVICE ALLROUND "

" No problems well satisfied "

PORTO, PT - Reviewed by MARC - 06 July 2016

LISBON, PT - Reviewed by MARCIN - 05 July 2016

" Good value for money. I appreciated the price matrix. It would be awesome if you could indicate the carrier with shortest wait time. "

" Clean car. The wait time is horrible, I was stuck at the airport for 1.5h. "

PORTO, PT - Reviewed by PAOLO - 05 July 2016

" Prenotazione è stata complicata per il fatto che pagamento era stato eseguito con la carta di credito non al nome di conducente. Ho dovuto contattare 2 volte Auto Europe telefonicamente. Lo staff è stato gentilissimo e preparato per poter gestire la situazione "

" Noleggio auto è stato soddisfacente. Il 3o giorno del nostro soggiorno siamo stati tamponati da un locale a Guimaraies. Lo staff di Europecar all'aeroporto di Porto è stato cordiale e hanno proveduto di cambiarci l'autovettura con una simile per poter continuare il soggiorno in tutta tranquillità. L'unica pecca dell'autonoleggio è stata la franchigia alta. "

LISBON, PT - Reviewed by SUSANA - 02 July 2016

LISBON, PT - Reviewed by DIMITRI - 02 July 2016

PORTO, PT - Reviewed by JULIO FE§RNANDO - 30 June 2016

" Jeloue régulièrement avec autoeurope et je suis toujours satisfait "

" Tout était parfait à la prise et retour du véhicule Je recommande sans hésiter ce loueur "

LISBON, PT - Reviewed by RAFAL - 25 June 2016

PORTO, PT - Reviewed by LUIS MANUEL - 24 June 2016

LISBON, PT - Reviewed by ANTONIO - 15 June 2016

LISBON, PT - Reviewed by JOHN EDWARD - 14 June 2016

" Excellent car; easy service "

" Excellent car; easy service "

LISBON, PT - Reviewed by LUIS - 10 June 2016

LISBON, PT - Reviewed by MAGDA - 02 June 2016

LISBON, PT - Reviewed by MASSIMO - 02 June 2016

" Gentili, Educati, Professionali,Celeri nelle risposte e sopratutto pazienti. Cosa si può chiedere di più ?? MI Avete di sicuro acquisito come cliente fisso ! Grazie "

" Tutto è andato bene senza intoppi o problemi, il servizio che offrono è pari ai nomi più famosi... Grazie "

FUNCHAL, PT - Reviewed by ANA CRISTINA - 31 May 2016

VILAMOURA, PT - Reviewed by MARTIN HARRIS - 26 May 2016

" Staff most helpful and obliging. Very impressed "

PORTO, PT - Reviewed by BHARAT - 23 May 2016

LISBON, PT - Reviewed by FERNANDO - 18 May 2016

" efficient , practical and economical "

" very nice "

PORTO, PT - Reviewed by MARIJN - 17 May 2016

" The second day a control lamp was burning. I understood it were the tires. I went to a garage and put 2.1 bar in each tire, then 2.2 than 2.4 but is was still burning. I called the office of Europcar. They could not help me. Than I went to Aveiro Police department they serched the office in Aveiro. There the lady tried to rest the menu for an hour, but did not succeed. She told us drive and do not worry. When I brought the car bach the friendly lady managed the problem in two minutes. So we lost half a day of our holiday by trying to fix the problem. Conclusion:The car Fiat Punto drove perfect, but a pitty of the problem. "

" See above "

PORTIMAO, PT - Reviewed by JUKKA - 15 May 2016

FARO, PT - Reviewed by ENRIQUE - 14 May 2016

PORTO, PT - Reviewed by DINA - 13 May 2016

LISBON, PT - Reviewed by SEVERINE - 11 May 2016

" Aucun probleme rencontré ni à Lisbonne ni à Porto. "

" Super prise en charge mais il manquait de l'huile dans la voiture j'ai du aller au garage. A part ça, attente un peu longue à lisbonne + personnel chaleureux A porto = Personnel sympa rapide et hyper efficace "

PORTO, PT - Reviewed by CYRILLES - 07 May 2016

" I had the idea that the person who rented the car befor us had smoked. I got that impression as I opened the door after the car had stand still for a day. Once you where driving the smell became less. "

PORTO, PT - Reviewed by GIUSEPPE - 28 April 2016

" no one problem "

" no one problem "

PORTO, PT - Reviewed by PHILIPPE - 28 April 2016

LISBON, PT - Reviewed by SERGIO - 27 April 2016

MADEIRA, PT - Reviewed by STEFAN - 27 April 2016

" Good advice! "

" The car was very new and well equipped. What i don´t liked: The staff tried me an expensive car to rent. He also tried to give me a contract for sale for 70 euros, so I did not have to fill up the car before returning. He tried to force me to do this because supposedly at the morning the petrol stations were closed. In fact, it was not a problem to fill up an evening before delivery "

LISBON, PT - Reviewed by MATTI - 26 April 2016

PORTO, PT - Reviewed by STEPHEN - 14 March 2016

" It's very good service, I did recommended it already. "

" We loved the service. "

FIGUEIRA, PT - Reviewed by RICARDO - 11 March 2016

CHAVES, PT - Reviewed by REBECA - 24 February 2016